APRYL L.

JOHNSON
759 8th Avenue. San Diego, CA.92101. Ph (619)450-4335 aprylj22@yahoo.com

JOB OBJECTIVE
A position as a Front Desk Agent, where I can utilize my skills and experience

SUMMARY OF QUALIFICATIONS
• Held positions as a front desk supervisor, front desk agent, PBX operator, and
reservations agent
• Assisted guests by telephone, PBX, or in person to provide information about
products and services
• Responsible for the scheduling of employees, supervising employees’ work
performance and proceeding with disciplinary action when necessary
• Computed reservations, credit card purchases, received and processed cash
and credit card payments
• Skilled at 10 key data entry by touch and typing accurately at 45+ wpm
• Knowledge of business skills and management principles including but not
limited to the following: strategic planning, resource allocation, leadership
technique and coordination of personnel and other resources

RELATIVE SKILLS
• Assisted guests by telephones, PBX, or in person to provide information about
products and services
• Ability to respond to and resolve complaints, concerns and inquiries in a swift
and professional manner
• Ability to use cash register, handle money, separate charge slips, coupons and
vouchers, balancing cash drawers, and make deposits
• Achieve and maintain thorough knowledge of all company policies and
procedures
• Continual engagement in professional and friendly customer interactions

EMPLOYMENT HISTORY
2006- 2007 Floze Nite Club
BAR MAID/COCKTAIL WAITRESS
CLEVELAND,OH
• Assist and/or fill in for bartenders when necessary
 • Serve cocktails to patrons
• Inform patrons of daily and weekly specials
• Clean bars, work areas and tables

2005-2006 Bridge Town Grill

Service Manager/Hostess
DUNWOODY, GA
• Schedule staff hours and assign duties
• Establish standards for personnel performance and customer
service
• Investigate and resolve complaints regarding food quality
• Monitor food preparation methods, portion sizes, and garnishing
and presentation of food to ensure that food is prepared and
presented in an acceptable manner

2003 – 2005 SAFE HAVEN TRANSITIONAL

OFFICE SUPPORT/VOLUNTEER CONLEY, GA
• Data entry information from emergency help lines into the
system
• Answer telephones, direct calls, and take messages
• Compile, copy, sort and file records of office activities, business
transactions, and other activities
• Sort and inventory donations received by the center

2003 – 2004 ADVANCE AMERICA

CUSTOMER SERVICE REPRESENTATIVE SANDY SPRINGS,
GA
• Determine customers financial services needs and prepare
proposals to sell services that address these needs
• Prepare forms or agreements to complete loan transactions
• Collect money received for repayment of loans and deposit
money daily
• Arrange for debt repayment or establish repayment schedule
based on customers financial situations
1999 – 2001 MARRIOTT HOTEL
FRONT OFFICE SUPERVISOR/PBX OPERATOR YPSILANTI,
MI
• Greet and register guests
• Resolve guests complaints and concerns, answer questions
regarding policies and procedures
• Train and instruct employees in job duties and company
policies
 • Supervise the work of front desk agents and PBX operators to
ensure adherence to quality standards, deadlines, and proper
procedures, correcting errors or problems
1998 – 1999 RAMADA INN
FRONT OFFICE/RESERVATIONS ATLANTA,
GA
• Greet, register, and assign rooms to guests
• Verify guests credit, and establish how the guests will pay for
the accommodation
• Contact housekeeping or maintenance staff when guests report
problems
• Make and confirm reservations, communicating with group sales
to obtain all information for large group check-ins

EDUCATION
2007 CERTIFICATE IN COMPUTER SOFTWARE ASSISTANT
OHIO SCHOOL OF FINANCIAL EDUCATION CLEVELAND, OH

GED
CLEVELAND HEIGHTS/UNIVERSITY HEIGHTS BOARD OF EDUCATION
CLEVELAND, OH