Professional Documents
Culture Documents
Training Institute
36660 Cherry Hill
Westland, Michigan 48185
Office: (734) 620-9461
www.SBCTInstitute.org
Entrepreneur Training........................................................................................................ 4
Pass/Fail Status
Certificate of completion
Cost: $150 Lab Fee: N/A
Pass/Fail Status
Certificate of completion
Cost: $150 Lab Fee: N/A
Pass/Fail Status
Career Certificate of completion
Cost: $150 Lab Fee: N/A
Development CD 102: Interviewing Techniques
This Program is designed to help students
Program Outline discover the true purpose of an interview.
They will also learn to differentiate between
This program examines various aspects of behavioral based and traditional interviews.
career planning and development. It also Students will also learn the do’s and don’ts
illustrates the importance of networking, of interviewing and how to successfully sell
dressing for success, interviewing themselves in the process.
techniques and brilliantly written resumes.
Pass/Fail Status
CD 100: Career Change and Certificate of completion
Understanding Success, 4 hrs Cost: $150 Lab Fee: N/A
CD 101: Innovative Resume Writing, 4 hrs
CD 102: Interviewing Techniques, 4hrs CD 103: Networking for Success
CD 103: Networking for Success, 4 hrs Networking for Success is a Program
CD 104: Office Skills Training, 16 hrs designed to dispel myths about networking
and assist students with solidifying lasting
Total Program Hours: 32 relationships. Students will also develop a
Total Program Price: $1080 (Purchased 30 second value statement and attend a
Together) meet and greet designed especially for this
Program.
Innovative Resume Writing gives students a Please Note: This program is not
clear understanding of how résumés are occupational in nature and does not require
written, acceptable resume formats, the approval by the State of Michigan.
importance of action words and what
potential employers seek find when reading
résumés.
Pass/Fail Status
Certificate of completion
Cost: $600 Lab Fee: N/A
Pass/Fail Status
Certificate of completion
Cost: $300 Lab Fee: N/A
Prerequisite: Operations
Pass/Fail Status
Certificate of completion
Customer Service
Training
Program Outline Certification of completion
Prerequisite: Introduction of Customer Service
This program is designed to teach students the Cost: $150 Lab Fee: N/A
value of a company’s products, services and
customers. Students learn marketing and sales
are different but have the same goal in mind.
The Program also teaches students to discern CST 102: Effective Communication
the significance of B2B and B2C perspective, Effective Communication is designed to teach
they are taught how to interact with both the value of knowing and captivating
internal and external customers and foster the audiences. Students learn how tone of voice,
trust of all customers. body language, and facial expressions
influence what a listener perceives during a
CST 100: Introduction to Customer Service, 8 hrs conversation. Students begin to understand
CST 101: Customer Loyalty, 4 hrs how word selection and active listening mean
CST 102: Communication, 16 hrs the difference between winning friends and
alienating people.
CST 103: Empowerment, 4 hrs
Pass/Fail Status
Total Program Hours: 32 Certificate of completion
Total Program Price: $1080 (Purchased Together) Cost: Lab Fee: N/A
Prerequisite: Introduction to Customer
CST 100: Intro to Customer Service Service
This Program includes procedures and Cost: $600 Lab Fee: N/A
standards for providing excellent customer
service in any industry. Students gain insight
on the importance of knowing the products or CST 103: Empowerment
services he/she represents and how to deliver In this Program students recognize the
consistency to their customer base. beneficial aspects of empowerment. Students
learn empowerment is the process that allows
Pass/Fail Status one to gain knowledge, access to information
Certificate of completion and resources for making decisions.
Cost: $300 Lab Fee: N/A
Pass/Fail Status
CST 101: Customer Loyalty Certificate of completion
The Customer Loyalty Program is designed to Cost: $150 Lab Fee: N/A
teach students customer loyalty is the utmost Prerequisite: Introduction to Customer
Service
element in customer service. It also illustrates
the quality of a product or service will lead to
customer interest then customer satisfaction
then customer loyalty and the end result is
profitability.
Pass/Fail Status
QR 100: Industrial Safety and Etiquette QR 104: Quality and Charting Data
Students are introduced to the use of personal Clients are introduced Attribute and Variable
protective equipment and the causes of Data, the fundamentals of Statistical Process
common industrial injuries and accidents. Control, and Pareto Charts. Students will also
This Program also discusses Industrial begin to understand industrial acronyms like
Etiquette and common industrial expectations. Cpk, Cp, PPH, and PPM.
Pass/Fail Status
Pass/Fail Status Certificate of completion
Certificate of completion Cost: $300 Lab Fee: $30
Cost: $225 Lab Fee: $30
QR105: Introduction to Fit, Form and
QR 101: Introduction to Quality Control Function
and Quality Assurance Clients are introduced to how typical
components are assembled, how parts are
Pass/Fail Status
Certificate of completion
Cost: $300 Lab Fee: $30
Pass/Fail Status
Certificate of completion
Cost: $300 Lab Fee: $30
Pass/Fail Status
Certificate of completion
Cost: $150 Lab Fee: $30
Prerequisite: Recognizing Non-Conforming
Parts
This program equips students with the tools QR202: Sheet Metal Readings
necessary to be successful in inspection and Students will understand the common flaws
quality management in any industry. Students associated with sheet metal parts and be able
will learn how to execute advanced inspection to determine the acceptable level of variation.
tasks and verify conformance to specifications Students will become develop buy-off criteria
based on Color Harmony, Depth, and Fit and and etiquette.
Finish. Students will learn how to identify
defects using measuring devices and the 5 Pass/Fail Status
senses. Students will also understand how to Certificate of completion
conduct trial runs, analyze trial test data and Cost: $150 Lab Fee: $30
use simple mathematics to determine test
results. Students may apply for this program: QR203 Introduction to Engineering
Trial Runs
1) After completing all of the QR100 level Clients will understand the basics of an
classes. Engineering Trial Run (ETR) w. Students will
2) Obtained written authorization by the learn what is required, how to conduct trials,
instructor. and understand roles and responsibilities.
Quality
Management QM100 Error and Mistake Proofing 4
Hrs
Explores the ISO 9001 requirements for This Program will provide an overview of QOS
corrective and preventive actions and clearly requirements. Key information is provided
explains the differences between corrective about QOS. Basic elements of QOS processes
actions and preventive actions and streamline like customer expectations, internal key
your existing system at the same time. processes, measurables for key processes, etc.
are discussed in details. By attending this
Pass/Fail Status session you will learn how to: Identify
Certificate of completion customers and their expectations. Identify key
Cost: $600 Lab Fee: N/A process elements that satisfy customer’s
expectations. Select measurable that can be
used to quantitatively predict and monitor
QM 202: Quality Management Systems performance. Apply structured problem
Internal Auditor (QIA) solving (8D and/or DOE) approach by forming
a QOS team when measured performance
This ISO 9001:2008 Program includes indicates a problem.
interpretation insight and knowledge and the Pass/Fail Status
2-day Internal Auditor Program, designed to Certificate of completion
provide an understanding of the audit as a tool Cost: $600 Lab Fee: N/A
in the development and improvement of your
business.
Pass/Fail Status
Certificate of completion
Cost: $900 Lab Fee: N/A
Topic Highlights
Engineering • Accounting basics
• Budgets
Management • Capital budgeting
• Cash flow analysis
• Engineering economics and
Program Outline depreciation
Engineers move into higher level management • Financial dashboard
positions because they are focused on the • Financial statement analysis
corporate improvement processes that are • Tax implications
aligned with the strategic issues. Learn the Pass/Fail Status
management skills you need to lead others. Certificate of completion
Use your project and program management Cost: $900 Lab Fee: N/A
skills to optimize team performance.
EM 101: From Engineer to Manager
EM 100: Financial Management for If you are transitioning from technical
Engineers, 24 hrs responsibility to managerial responsibility, this
EM 101: From Engineer to Manager, 24 hrs Program is your opportunity to learn the skills
EM 102: Project Management Basics, 16hrs you’ll need to manage effectively. Your new
managerial role will require a new set of skills
Total Program Hours: 64 and knowledge in which engineers and
Total Program Price: $ 2160 (Purchased Together) scientists are typically not trained –
managerial processes and leadership skills.
One set of skills centers on the best practice
managerial processes. Research has shown
EM: 100 Financial Management for that the most effective managers use and train
Engineers their teams in systematic best practice
In today’s workplace, it is nearly impossible for processes. These managers add value by being
an engineer to perform without considering “process owners.” Understanding this role
the financial impact of every action on the improves your ability to identify, prioritize and
organization’s bottom line. Traditional resolve barriers to your team’s performance
industrial engineering decision-making tools help to solve problems quickly, make critical
are not always sufficient to help cut through to decisions effectively and protect your plans to
the bottom line. Make your profit center shine assure implementation of your decisions and
with sound financial management to recommendations. A second focus of the
supplement good engineering and other Program addresses the leadership skills or
technology. This Program introduces basic “core content people skills” in which technical
financial management to engineers and professionals are seldom trained. These
technical personnel who need this knowledge leadership and teaming skills include
to manage a profit center effectively. Learn understanding and applying these theories for
practical solutions as well as all the jargon of effective leadership behaviors. The Program is
the trade. A must for newly minted managers aimed at increasing your awareness and skill
from the engineer ranks. The Program also level in motivating; using effective
covers the analysis necessary for such long- management styles and interpersonal and
term financial decisions as issuance of stock or relationship building with your subordinates,
bonds; contracting of leases or loans and peers and supervisor;
financing of a new enterprise; mergers, capital teaching/coaching/mentoring; goal setting;
budgeting, the cost of capital and the valuation delegation; time management; team building;
of a business. and personal growth.
Pass/Fail Status
Certificate of completion
Cost: $900 Lab Fee: N/A
Topic Highlights
Pass/Fail Status
Certificate of completion
Cost: $600 Lab Fee: N/A
Pass/Fail Status
Certificate of completion
Cost: $3o0 Lab Fee: N/A
Pass/Fail Status
Certificate of completion
Cost: $150 Lab Fee: N/A
Pass/Fail Status
Certificate of completion
Cost: 150 Lab Fee: N/A
Internal Controls –
Students will become familiar with the
development and implementation of
management systems and policies for
reasonably documenting, retaining,
monitoring, and correcting operational
processes to prevent and detect waste and to
ensure proper payment and compliance with
regulatory agencies. Students will learn
processes for conducting internal audits to
identify areas of vulnerability.
Pass/Fail Status
Certificate of completion
Cost: $600 Lab Fee: N/A
Pass/Fail Status
Certificate of completion
Cost: $1000 Lab Fee: $190
Governing Body
SBCTI is owned and operated by Sensible Business Consulting Group, LLC (SBCG). Sensible
Business Consulting Group, LLC is a North American provider of comprehensive Quality,
Training and Consulting services. SBCG is a diverse company with a variety of tools that are
applicable to every industry. SBCG specializes in providing quality services in career and
leadership development, quality improvement of products or processes in product engineering,
manufacturing, healthcare and services industries utilizing Lean, Six-Sigma and Total Quality
Management (TQM) tools . SBCG is committed to building leadership in industry and the
community - one person, one process at a time.
December:
Closed December 21st – January 1st (Christmas/New Year)
February:
Closed February 22nd -26th (Winter Break)
April:
Closed April 2nd – 9th (Spring Break)
May:
Closed May 31st (Memorial Day)
July:
Closed July 5th (Independence Day observation)
September:
Closed September 6th (Labor Day)
November:
Closed November 11th (Veteran’s Day)
Closed November 25th-26th ( Thanks giving)
December
Closed December 20th –January 3rd (Christmas / New Year Break)
Admission Policies
Students may be admitted into a Sensible Business Career and Training Institute (SBCTI)
program after fulfilling requirements:
2. The student must have a consultation with an SBCTI admissions consultant to evaluate skill
and experience levels and identify education and career goals.
3. A payment method must be established and agreed upon by the student and SBCTI prior to
registration.
TUITION
Cost per clock hour is $37.50 per hour unless specified by the Catalog pricing. Discounted
pricing is available when declaring a program and after completing 2 or more class in the
program of study. Call the Admission’s office for details.
Personal Check
To register for a SBCTI Program you must contact the Admissions department at the Canton
Michigan HQ location. Early registration is strongly recommended.
New students must follow the Admissions Policy as outlined. Existing students may contact the
Admissions department to request enrollment in a Program.
Please Note: Payment is due in full no later than the date of class unless other arrangements
have been made. Refer to your student contract for details.
Initial Enrollment: Students are enrolled in classes (Programs listed in the student’s signed
agreement) and provided a copy of their transcript.
Retake Requirements: Students who complete a class are eligible to retake that class within a
year of the original class date. Student must submit a request to admissions one week prior to
ensure the request and enrollment is processed and the student provide d a copy of their
transcript.
All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the
school before enrollment. An application fee of not more than $25.00 (not more than $10.00 for
veterans) may be retained by the school if the application is denied.
With a minimum of seven business days notice, prior to Program/ program start date students
will receive a 100% refund of the full program tuition.
In the event that an applicant applies and is admitted less than seven days to the
date of the course or seminar and wishes to cancel prior to the start of the class,
the student must file a written cancellation request with the administration office
and will have 3 business days from the time of enrollment to petition for a full
refund.
With a minimum of six business days notice, prior to the program start date students will
receive a 90% refund of the full program tuition. With a minimum of five business days notice,
prior to the program start date students will receive an 80% refund of the full program. Beyond
the fifth business day and up to the start date, tuition will be returned less a processing fee, of
not more than$75, and materials costs.
SBCTI programs are priced as per clock hour and as program packages. Discounts are
dependent upon the Program listing. Unused tuition will be calculated on a prorated basis by
taking the total cost of the Program or program paid by the student, less the used portion of
Program/program (whether the student has attended the Program or not), less the price for
Program/program book(s), materials, labs and exams used by the student prior to the date of
the cancellation notice.
If you do not attend the course or seminar and do not cancel or transfer prior to the start date,
the course fee is non-refundable.
Please Note: It is our policy to hold all courses and seminars. However, the SBCTI reserves
the right to cancel or reschedule any seminar, if necessary, and to substitute presenters. We will
gladly issue course and seminar fee refunds if cancellation is necessary, but we cannot be
responsible for any airfare penalties or other travel expenses that may be incurred due to these
changes.
There is no refund. Students should follow up with the administration office to verify
receipt of cancellation request. All requests will be date and time stamped upon
receipt.
PROGRAM RECOGNITION
If students previously attended and passed a Program included in a program, the Program will
be applied to the students’ SBCTI records. The Program will be recognized and reflected in the
student’s transcript.
All SBCTI intermediate and expert Programs build upon skills developed in the basic and
essential Programs. It is important that students are proficient in the skills presented in the
foundation Programs before advancing. Complete Program outlines are listed above.
GRADES
Upon successful completion of each class every student will receive a pass/fail status and a
certificate of completion.
For students receiving fail status he/she will have to meet with an admission consultant to
determine the student’s needs for an opportunity to retake the class.
CERTIFICATES OF COMPLETION:
SBCTI will issue certificates of completion for individual Programs as well as certificates of
completion for entire program completion.
Placement assistance is available for completion of specific programs. Job placement assistance
is available by request. SBCTI makes no guarantees, warranties or claims on finding each
student a job.
PROGRAMWARE
SBCTI includes Programware to students at the beginning of each Program/program. Lab fees
where applicable.
SBCTI maintains permanent records as required by state and federal law for each student.
Students requesting a copy of their transcript in person must present photo identification to
admissions prior to receiving the individual transcript.
Students requesting transcripts via U.S. mail must submit a letter requesting the transcript. The
letter must include: student’s name, address, phone number and signature.
ATTENDANCE POLICY
It is a requirement of all students to attend and complete a minimum of 75% of in class work.
Students who are absent more than 25% of the available scheduled in class time may be subject
to probation or dismissal.
Please Note: A tardy will be recorded 15 minutes after class begins. Three unexcused
“tardies” will result in a recorded absence. Students are considered absent if they are more than
45 minutes late without consent from the instructor.
A leave of absence will be approved by instructors depending on the severity of the issue. Any
student can reapply for any class if they are unable to complete the class due to medical, family
or other critical undertakings.
First Day of Class/Module: On the first day of class students must sign the class
registration log and initial the log everyday thereafter. Students must sign and initial the
registration log to receive credit for daily attendance. Instructors monitor and verify student
hours of attendance.
1. Students are permitted to receive credit for make-up work for excused absences only.
2. Students will receive one day to make-up work for each day of excused absence they
have.
3. Students must submit a legitimate excuse for being absent one day following their
absence.
5. Because of the nature of some subjects students may be required to complete all work
assigned, whether the absence is excused or not. However, students will only receive
credit for make-up work when the absence is excused.
RULES OF CONDUCT
2. Be Prepared for class. Bring all materials required for the class with you daily
(Program book, pen, pencil, etc.). Take care of personal needs (restroom, make-up,
hair, drink of water, etc.) prior to arriving to class and on breaks.
5. Be courteous. Show respect for your fellow students and SBCTI staff. Avoid
profanity, harassment, sexual harassment, defiance and racial/ethnic intolerance.
These types of comments and behaviors are unacceptable at SBCTI.
Sexual harassment consists of unwelcome sexual advances, requests for sexual favors, sexually
motivated physical conduct or communication of a sexual nature.
Discipline Policy
A student or prospective student may be disciplined, dismissed or barred from the class for
tardiness; drunkenness or consumption of alcohol on the premises; rude, vulgar or disruptive
behavior in the classroom; smoking or using tobacco products; or being generally inattentive
(sleeping, reading, etc.) during class. Students terminated for violating rules of conduct may be
readmitted at the discretion of the school director. See the Suspension Section for further
details.
Harassment and disruptive behavior will not be tolerated. Students will receive two warning for
such behavior, the first of which will be verbal the second written. Subsequent dealings of said
conduct will result with the student being asked to leave the premises.
Students may not connect personal property (thumb drives, phones, cameras etc.) to SBCTI
hardware or equipment. Unauthorized devices will be confiscated, student will be asked to leave
and the student may be held financially responsible for damages to the computer, servers, etc,
resulting from “viruses”, “spy ware”, “ad ware”, “Trojans” and any other software that is
detrimental to computing operations. Any equipment needed will be provided by SBCTI and
covered in your lab fees.
Software piracy or violating copyright rules and regulations will result in legal action.
Suspension
Suspension can occur on the basis of unsatisfactory work. Suspensions for Unsatisfactory Work
are determined by the Institute’s directors upon recommendation from Program instructor.
• Suspension will occur if a student is disorderly and is a dangerous to themselves and others.
• Suspension will also occur if students are found stealing or damaging the property of SBCTI
or students in attendance of SBCTI and legal procedures will be determined accordingly.
• Students will not be allowed to reapply for other classes if it is determined that any of the
following has occurred:
1) Found with a dangerous weapon. SBCTI Administration Staff reserve the right to decide
what a “dangerous” weapon is. Examples are, but not limited to, possessing a fire arm,
knife longer than 4 inches in length, carry a pad lock, heavy duty chains, or any other
object which is not in and of itself a weapon as defined, but where the possession or use of
the object is coupled with the intent to inflict body harm.
2) Found with illegal drugs, or alcohol, or controlled medication (like Prozac or
antidepressants), without a doctor's prescription.
3) Assaulting any school employee or official.
4) Is convicted of a felony while enrolled in Training courses.
5) Physical fights where (i) victim sustains severe injury, (ii) an injury requires medical
attention, or (iii) a weapon was used.
6) Bomb Threat.
7) Arson.
8) Sexual Assault.
9) Repeated offenses following suspension.
1. The student must submit a letter to a SBCTI admission consultant requesting re-admittance
to the program.
3. The Admission Consultant will collaborate with Executive Management for a new strategy for
the student prior to approval for re-admittance to the program.
4. The student will sign a contract agreeing to the new strategy before re-admittance to the
program takes place.
DESCRIPTION OF FACILITIES
SBCTI promises to provide a comfortable learning environment for all students. The facility has
easily accessible classrooms, break-rooms and restrooms, students requiring help will receive
assistance from the SBCTI staff.
For programs requiring computers, each student will have access to an SBCTI PC.
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