Professional Documents
Culture Documents
3) They will operate, doing tasks according to the procedures and standards of this manual, and will immediately check
that they have met necessary standards at each production step.
4) Employees will measure and evaluate what they have done, and will make suggestions to management as to how tasks
and steps can be improved in the next operating cycle with a higher degree of Quality Assurance.
- If a person does not know how to do a task in the production of food safely, he or she will stop, ask, and then be
taught to do it correctly by designated supervisory personnel. In case of a mistake, he or she will take any necessary action
immediately to assure that customers or other employees are not injured or made ill.
- Employees will monitor their work. In case of a mistake, employees will take any necessary action immediately to
assure the production of safe food products. Employees will stop and report potentially hazardous food handling practices,
potentially hazardous conditions, or potentially hazardous foods to the supervisor, immediately.
- Employees will stop and immediately report potentially hazardous food handling practices, potentially hazardous
conditions, or potentially hazardous foods to the supervisor. Management must be notified as soon as possible if the situation is
not corrected and there is still a hazard.
B. Maintaining policies and procedures. Owner/CEO/manager shall maintain policies and procedures for employees to follow
in order to assure the production, sale, and/or dispensing of safe food products of designated quality.
1. PIC (Person in Charge)
Responsible for assuring compliance by all personnel shall be assigned to competent supervisory personnel.
Personnel who are responsible for identifying sanitation failures or food contamination shall have a background or
education and/or experience to enable them to produce clean, safe food.
Training shall include proper food handling techniques, food protection principles, and the danger of poor personal hygiene
and unsanitary practices.
There shall be at all times at least one supervisory level person on duty during all operating hours, trained in the prevention
of foodborne illness and injury.
A PIC will answer technical questions and provide coaching as needed for transfer of training, organization, self-directed
learning, and employee improved performance.
The PIC shall perform the following duties:
- Assure that no unauthorized persons are allowed in the food operations area / kitchen.
- Assure that those authorized will comply with the policies, procedures, and standards of this document.
includes the name of the responsible person; the frequency of the activity; the procedures for cleaning and sanitizing; the
chemicals and concentrations used; the temperature requirements; and the type and frequency of inspection to verify the
effectiveness of the program.
ii. Procedures for cleaning and sanitizing will be as follows: identify equipment and utensils; identify areas on the
equipment requiring special attention; and follow method of cleaning, sanitizing, and rinsing.
iii. Chemicals must be used in accordance with the manufacturer's instructions. There will be Material Safety Data
Sheets for all chemicals.
iv. The sanitation program should be carried out in a manner that does not contaminate food or packaging materials
during or following cleaning and sanitizing (e.g., aerosols, chemical residues).
v. The effectiveness of the sanitation program will be monitored and verified by an audit or pre-operational inspections
of premises and equipment or, where appropriate, by microbiological sampling. The sanitation program will be adjusted
accordingly.
vi. Operations will begin only after sanitation requirements are met.
Maintain a list of the ingredients in foods sold to customers so that employees can correctly answer customer questions
concerning ingredients used to prepare menu items.
- Employees shall be educated to know that some individuals are allergic to certain foods or ingredients and must
receive accurate information regarding the presence of these foods or ingredients in any item served or sold by the facility.
D. Manager communication and employee training
Owners/CEOs/managers:
Shall provide training for PICs and supervisors in pertinent food safety matters, food safety leadership, coaching, and
employee empowerment to take action at any time to prevent a problem.
Shall provide training for new employees in pertinent food safety concerns.
Communicate the food safety program to all employees in monthly training sessions of at least 15 minutes.
Maintain a written training program.
Maintain records of training that include: date, topic, content, attendance.
All employees shall be issued with documented company rules with regard to hygiene policy.
Provisions shall be made to train those employees who are not proficient in English.
Additional training shall be provided as necessary to ensure current knowledge of equipment and process technology.
E. Operational improvement
Owners/CEOs/managers shall:
Support improvement of unit performance.
- PICs, supervisors, and employees shall constantly be aware of environmental conditions, equipment failure, and facility
and process performance. Immediate action must be taken to correct problems.
- Systematic audits shall be performed in order to evaluate prevention system weaknesses; analyze the cause of problems;
take action through improved policies, procedures, and standards and system development to prevent future problems.
Examples of charts that can be used for operational improvement include:
F. Handling emergencies
Information and/or training in handling emergencies shall be given to all personnel.
- Personnel shall call 911 for emergencies, which include fire, burglary, and any life-threatening situations.
Food-related injury or illness. Customer and/or employee complaints of food-related injury or illness of which the facility
is suspected shall be reported to health authorities for investigation.
Personnel in the foodservice or food production unit must cooperate in any investigation that may be necessary. A
customer's health or life and the operation's reputation may depend on the results of an investigation. A sample of any suspect
food should be saved in a clean container kept in the refrigerator. The health department may need samples for microbiological
testing. If it will be more than 24 hours, the sample should be frozen. While freezing will destroy some of the pathogens,
enough should survive to give a positive test if they are present in sufficient numbers to be a hazard. If the sample is not frozen
and is held in the refrigerator, spoilage microorganisms may multiply to such an extent that they can greatly exceed the number
of pathogens in the food and cause the pathogens to be undetectable mask the pathogenic cause of illness.
According to the FDA, there are three primary reasons that the sanitarian or health department may investigate a facility for
reported foodborne illness. These are: (1) to identify the responsible food in order to stop its continued distribution and sale or
to recall or embargo lots already in the distribution channels, (2) to identify the causative agent so that medical personnel can
effectively treat the patients, and (3) to determine how and why the outbreak occurred so that steps can be taken to prevent future
outbreaks.
Sanitarians have specific guidelines for sampling the product and submitting it for microbiological analysis. Cooperation
with the health department is always appropriate and necessary.
Examples of charts that can be used to prevent and handle food related injury and illness include:
Employee-Customer Report of Quality or Hazard Problem and Disposition (Section I, encl. 10)
Action to Correct (Section I, encl. 11)
Foodborne Illness Information Form (Section I, encl. 12)
Action Report (Section I, encl. 13)
Foodborne Illness Symptoms Table (Section I, encl. 14)
G. Program enforcement, recognition, and renewal
Owners/CEOs/managers shall:
Conduct verification audits to determine that all hazards are identified, controls are adequate, and actual operations are in
compliance with the company's policies, procedures, and standards.
Maintain employee records of disciplinary actions and warnings.
Recognize efforts and achievements of employees.
1.
a.
b.
c.
d.
e.
f.
Management
Management commitment and involvement
Hazard analysis and control
Written program
Communication and training
Problem investigation and action
Program enforcement, recognition, and renewal
2. Personnel
3. Environment
4. Facilities
5. Equipment
6. Supplies and materials
7. Food production and service
Things to do
Accomplishments
M
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8. Consumer
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Encl. 2
YEARLY SELF-IMPROVEMENT SCHEDULE
Jan
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Feb
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Jul
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Aug
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Mar
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Apr
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May
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Jun
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Sep
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Oct
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Nov
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Dec
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Encl. 3
CORRECTIVE ACTION LOG AND PREVENTIVE ACTION SCHEDULE
Brief Description of the HazardProblem
Target Date
Name of Person
Identifying
Date of
Correction
Initialed by
Supervisor/
Manager
Encl. 4
QUALITY MANAGEMENT TEAM
Problem--Opportunity Identification Worksheet
Subject area ____________________________________________________ Date ___________________
Persons contributing _______________________________________________________________________
Hazards, Problems, Errors, Opportunities
Action Priority
Encl. 5
CAUSE-EFFECT ANALYSIS DIAGRAM
Problem-Effect
Desired Outcome
____
Procedures
Supplies
Equipment
Environment / Facilities
Personnel
Management
Encl. 6
CAUSE-EFFECT ANALYSIS WORKSHEET
Encl. 7
PROBLEM-OPPORTUNITY ACTION PLAN AND PROGRAM
Planning Steps
By When
How
Added Info
Encl. 8
GROUP ACTION LOG
Date __________________________________________
Date __________________________________________
Date __________________________________________
Date __________________________________________
Date __________________________________________
Date __________________________________________
Encl. 9
INDIVIDUAL ACTION LOG
Person ______________________________________
Encl. 10
EMPLOYEE-CUSTOMER REPORT OF QUALITY OR HAZARD PROBLEM AND DISPOSITION
1. Please describe the hazard or problem.
4. What is your recommendation to remove the cause of the hazard or problem? (NOTE: This is optional on your part. You may leave this portion blank.)
Encl. 11
ACTION TO CORRECT
Date received
Time
Approved
Target completion date
Actual completion date
Employee / customer feedback to
Has the problem been corrected?
_____ Yes _____ No
Employee signature / customer acknowledgment
Date
Date
Encl. 12
FOODBORNE ILLNESS INFORMATION FORM
(______)____________ (W)
(______)____________ (W)
Complaint:
Appetizer
Suspect food
Salad (bar)
Waitress/waiter
Dressing
Main course
Side dish
What type?
7.
8.
Encl. 13
ACTION REPORT
1. EXPRESS SINCERE CONCERN ABOUT THE PROBLEM. Do not acknowledge responsibility. It may not be the fault of your operation. Ask the customer if food
was taken from the establishment. If the customer has any leftover suspect food, tell them to refrigerate it (not to freeze it) and save it for possible analysis.
2. Inform the person that the items consumed will be checked. The problem will be brought to the attention of the general manager, who will investigate and call back within
24 hours.
3. If the problem continues, the ill customer should contact his or her physician (at his or her expense).
4. Call the general manager immediately.
5. Find and save about 1 pound (1 pint) of any suspect food, if possible. Refrigerate in a clean container, covered, labeled, and separated from all other foods. If it cannot be
analyzed in 24 hours, freeze the sample.
Complaint follow-up by QA