Professional Documents
Culture Documents
OF
CAROL MAHLAULE (MISS)
10545 Ext 3
Langa Place
Dobsonville
1865
PROFILE
I as a self-starter as a Contact/Call Centre Agent who is in quest for a job in a
challenging environment that will enhance my career growth and whereby I can settle
and make a significant contribution. I am also interested in a position that will enable
me to learn the business inside out and that will give me the opportunity to develop
myself in a professional and personal level while I prove myself.
In addition, I am motivated, flexible, diligent and posses interpersonal, presentation
and good communication skills and also good with confidential information. My strong
intellect combined with practical approach makes me a good problem solver. I am a
good team player and willing to go the extra mile and willing to learn new things in
order to attain the necessary skills and to increase my knowledge. Further, more I
have an excellent track record of delivering results and work well under pressure. My
objective is to help you and your company reach yours.
CAREER OBJECTIVES
I want to put both my Experience and Qualification into a wider use to:
PERSONAL DETAILS
Surname
Name
Identity No
Gender
Race
Nationality
Marital Status
Languages
Drivers Licence
Hobbies/Interests
Mahlaule
Carol
8702120840080
Female
Black
South African
Single
Tsonga,Zulu,Sotho,Tswana & English
Code 10
Art, Reading, Sports & Socialising
WORK EXPERIENCE
Name of Employer
Designation
Department
Duration
Duties
Name of Employer
Designation
Department
Duration
Duties
Retrenched
Name of Employer
Designation
Department
Duration
Duties
Temp Position
Name of Employer
Designation
Department
Duration
Duties
Contract Ended
Name of Employer
Designation
Department
Duration
Duties
Innovation Gateway
01 May 2007 12 February 2009
Dispatching of BMW on Call Technicians
Assisting with Electrical and Mechanical Advise
Analyse client's requirements,procedures & problems
(Answering and process all Emergency calls pertaining
to home and roadside assistance)
Adherence to SLA's as stipulated by various contracts
24/7 Assisting clients on the roadside with mechanical
breakdown & car towing ( Accident towing , Flat tyre
towing,flat tyre change,jumpstart, locksmith &
electrical breakdowns)
24/7 Arranging car hire & hotel accomodation for
clients
24/7 Dispatching Service providers to assist clients
with Home assistance (Plumbing, Glazier, Electricians,
Tree Felling, Ceiling Repairs, Appliance Assistance,
Tiling, Locksmiths, Carpet Cleaners & Construction
Works)
Capturing and updating of policies on the system
24/7 Customer Care Service
Assisting with logging Accident and Commercial
Breakdowns
24/7 Liase with service providers regarding specific
emergency assistance required for example: (Tow
Truck Companies, Plumbers & Locksmiths)
Deal with queries from Clients and Service Providers
Finalize rescue cases in the most efficient,professional
,courteous manner and the the shortest time possible
Making decisions based on the situation,information
and cover, whether or not to assist the client
Name of Employer
Designation
Department
Duration
Duties
Temp
KEY SKILLS
Administration Skills
Communication Skills
Data Capturing Skills
Customer Service Skills
Computer Skills
Good Telephone Etiquette
ACADEMIC EXPERIENCE
Institution
Qualification (undergraduate)
Year
Unisa
Administrative Management
2015
Institution
Qualification
Completed
Institution
Achievement
Completed
REFERENCES
1. Mr Mduduzi Chili
Supervisor Of the E.C.C / Dispatch at the A.A
+27 799 1533 / +27 72 182 1355
mchili@aasa.co.za
2. Mr Ahmed Khan
Supervisor of the Contact Centre at Regalert
+27 603 8082
Ahmed.khan@regalert.co.za
3. Mr Muzi Gumede
Supervisor of the Customer Care Centre at Avon/ Justine
+27 73 665 8193
muzi.gumede@avon.com
4. Mr Zeid Motan
Supervisor Customer Service Centre at BMW
+27 80 060 0777 / +27 83 212 2156
zeid.motan@partner.bmw.co.za
5. Mr Godfrey Shibyeni
Supervisor at Innovation Gateway
+27 790 6651 / +27 82 854 6306
shibyenig@za.innovation-group.com
6. Mrs Fikile Masondo
Supervisor at Rich Rewards
+27 11 394 9909