MUSTAFA ANIS

Senior Consultant Quality, InfoSec, BPI, Audits

Business Process Improvement Specialist | Systems Compliance Expert
Certified Six Sigma Master Black Belt | PECB Certified Trainer | ITIL/ SAS70/ CMMI Trained
Certified Lead Auditor ISO 9001 & 27001 | Certified Lead Implementer ISO22301

Qualification :
E-mail
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Mobile
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Masters (Quality Management), MSc (Electronics)

mustafaanis.qmp@gmail.com
+965-9933-2371

SYNOPSIS
Quality Assurance Professional with Lean Six Sigma and ISO certifications, having more than 10 years of

experience in quality domain for the industries like IT, BPO, Telecom and Manufacturing.
Great exposure in Quality Management and proven expertise in driving Process Improvement, Data Analysis,

Information Security and Process Auditing projects in various business scenarios, presently working as Senior
Quality Assurance Specialist in International Turnkey Systems (ITS), Kuwait.
Good communication skills and willingness to learn and stretch to deliver results for organizations growth.
DOMAINS OF EXPERTISE

Business Process Improvement Lean Six Sigma (DMAIC/ DFSS/ Kaizen),

o Identification of Improvement Opportunities within the projects,
o Selection and Prioritization of Improvement projects based on benefit, time and cost,
o Execution of Black Belts projects/ Mentoring of Green Belts projects,
o Develop Lean Six Sigma trainings modules as per the industry requirements and alignment,
o Provide training and coaching to employees for the appropriate use of process improvement tools, etc.
o Track the overall Lean Six Sigma program health for various clients and Dashboard reporting,
o Monitor the Lean Six Sigma deployment for various clients at organization level,
o Establish Six Sigma DNA in the organization,
o Analyze customer feedback data to identify areas of improvement & Data Analysis through MINITAB,

Consulting & Implementation for following standards:

o ISO 9001:2008 - Quality Management System (QMS),
o ISO 27001:2013 - Information Security Management System (ISMS),
o ISO 22301:2012 - Business Continuity Management System (BCMS),
o CMMI v1.3
- Capability Maturity Model Integration - Level 5 Specialist,

Information Security (InfoSec) Advisory:

o Providing pre-sales support in developing RFP, SOW, etc. related to QMS, ISMS, etc.
o IT General Controls (ITGC) Reviews,
o Information Security Policy/ Procedure Development & Implementation,
o IT Controls Close Monitoring/ Testing,
o IT Security Vulnerability Assessments through tools like NESSUS, Retina, GFI Languard, etc.
o Co-ordination with external vendors for Penetration Testing,

Audits & Awareness:

o Post Implementation Reviews/ Audits,
o Coordination with Externals Auditors of Quality Systems,
o Monitoring of Non-Conformities (NCs) of Internal/ External Audits,
o Develop and Implement Awareness Programs ISO 9001, 27001
o SLA/ KPI Management,
o Dashboard Reporting and Handling of Action Plans,

WORK EXPERIENCE

International Turnkey Systems - ITS

ITS Tower, Kuwait city, KUWAIT
www.its.ws
Department
Quality Assurance
Role
Senior Quality Assurance Specialist
Work Duration
22nd March, 2015 till date

Job Profile/ Domain-1: INTERNAL AUDITS ISO 27001/9001/ 20000:

Prepare remediation plans for the identified deficiencies during external audits.
Implement controls as per 27001/9001/ 20000 compliance.
Execute close monitoring/ audits for the implemented controls in various projects.

Job Profile/ Domain-2: PROCESS IMPROVEMENT LEAN SIX SIGMA:

Identify the opportunities for improvements in various projects.
Provide training and coaching to employees for the appropriate use of process improvement tools, etc.
Track the overall Lean Six Sigma program for our clients.

Job Profile/ Domain-3: SOFTWARE QUALITY ASSURANCE CMMI:

Perform the gap analysis between QMS and existing procedures,
Educated and train the team on the revised procedures, guidelines and templates,
Performed SQA audits/ reviews for each project.

Panorama Consulting & Business Solutions

Al Hamra Tower, KUWAIT
www.panoramacbs.com
Department
Consulting
Role
Senior Consultant
Work Duration
23rd July, 2013 19th March, 2015

Job Profile/ Domain-1: BUSINESS PROCESS IMPROVEMENT LEAN SIX SIGMA:

Develop presentations and demos to support sales process for consulting offerings.
Support and deliver presentations to both business and technical audience.
Deliver client proposals related to process improvement and provide supporting documentation
Identify the opportunities for improvements in various projects.
Provide training and coaching to employees for the appropriate use of process improvement tools, etc.
Track the overall Lean Six Sigma program health for various clients.
Monitor the Lean Six Sigma deployment for various clients at organization level.

Job Profile/ Domain-2: ISO IMPLEMENTATION ISO9001, ISO27001, ISO20000, etc.:

Develop sector targeted presentations to support sales within offerings.

Deliver client proposals related to Quality/ Security and provide necessary support.
Conduct Gap Analysis as per various quality/ security frameworks and provide necessary reports.
Prepare remediation plans for the identified deficiencies during Gap Analysis/ audits.
Implement Information Security controls as per ISO standards compliance.
Liaison with external auditors to achieve the ISO certifications like 9001, 27001, etc.
Execute close monitoring for the implemented controls for various clients.

GENPACT
Gurgaon, Haryana, INDIA
www.genpact.com
Department
Delivery Assurance Group
Role
Lead Consultant
Work Duration 20th April, 2012 22nd July, 2013

Job Profile/ Domain-1: PROCESS IMPROVEMENT LEAN SIX SIGMA:

Identified the opportunities for improvements in various projects.
Provided training and coaching to employees for the appropriate use of process improvement tools, etc.
Tracking the overall Lean Six Sigma program for our clients.

Job Profile/ Domain-2: INTERNAL AUDITS ISO 27001/9001:

Prepared remediation plans for the identified deficiencies during E&Y/ KPMG audits.
Implemented Information Security controls as per 27001/9001 compliance.
Executed close monitoring for the implemented controls in various projects.

Job Profile/ Domain-3: SOFTWARE QUALITY ASSURANCE CMMI:

Understand the existing procedures being followed in each projects of our client,
Extracted the standard procedures from Genpact's QMS,
Performed the Fit-gap analysis between QMS and existing procedures,
Defined the tailoring matrix, based on the nature, size, complexity of projects,
Educated and train the team on the revised procedures, guidelines and templates,
Performed SQA audits/ reviews for each project.

Xchanging Technology Services India Pvt. Ltd

Gurgaon, Haryana, INDIA
www.xchanging.com
Department
Process Excellence
Role
Senior Quality Executive
Work Duration
5th July, 2010 19th April, 2012

Job Profile/ Domain-1: PROCESS IMPROVEMENT LEAN SIX SIGMA:

Executed Black Belt projects independently and meeting the benefit, schedule, and quality objectives.
Provided project management support and technical support to Green/ Yellow Belt projects.
Actively participated and contributed to the identification and selection of potential Lean six sigma projects.
Provided training to six sigma project team members in appropriate use of process improvement tools.
Communicated the status and progress of relevant Lean six sigma projects to the stakeholders.
Driving Kaizen in the respective Business areas by organizing Kaizen circles.

Job Profile/ Domain-2: INFORMATION SECURITY ISO 27001:

Internal auditing of ISO 27001 Information Security controls for various functions.
Responsible for the closure of Non-Conformities (NCs) of external audit related to 27001.

Job Profile/ Domain-3: SOFTWARE QUALITY ASSURANCE CMMI:

Created Process Performance Baselines (PPBs),

Developed the Process Performance Models (PPMs),
Initiated CAR instances at various projects levels,
Initiated OPM instances at various projects levels,
Faced the High Maturity Appraisal in order to achieve the CMMI level 5,

HCL Comnet Ltd.

Noida, Uttar Pradesh, INDIA
www.hclcomnet.co.in
Department
Quality
Role
Quality Executive
Work Duration
4th Sep, 2008 2nd July, 2010

Job Profile/ Domain-1: PROCESS IMPROVEMENT SIX SIGMA:

Identified the opportunities for improvements in various projects/ teams.

Mentored Six Sigma projects to deliver significant business results.
Conducted organization wide trainings on Six Sigma methodologies for various OMCs/Departments.
Monitoring / tracking of previous Six Sigma projects.

Job Profile/ Domain-2: INFORMATION SECURITY ISO 27001 / SAS70:

Implemented SAS 70/ ISO 27001 Information Security controls for various facilities.
Audited security controls for Type-1 & Type-2 audits and for external audits.
Conducted Weekly Critical Parameter Audits for the purpose of SAS 70 compliance & its controls
effectiveness.
Responsible for the closure of Non-Conformities (NCs) of external audit related to 27001.

Job Profile/ Domain-3: INTERNAL AUDITS ISO 9001/ ISO 20000 (ITIL):

Conducted Internal Audits for various ISO standards to check the ISO system effectiveness in the organization.
Responsible for the closure of Non-Conformities (NCs) of external audit.
Tailored Quality Management System (QMS) processes as per project requirements
Liaison with external certification bodies for the Surveillance / Re-Certification audits.

Computer Sales Corporation

Lucknow, Uttar Pradesh, INDIA
Department
Quality Assurance
Role
Quality Engineer
Work Duration
1st Aug., 2003 31st Aug., 2006

Job Profile: QUALITY ASSURANCE

Conducted sample quality checks for all the assembled PCs in the organization.
Initiated and completed many small improvement Six Sigma projects.
Responsible for the closure of complaints of our valuable customers.
Captured customer satisfaction data and taken action for the low customer satisfaction score.
Reduced rework percentage by implementing various initiates.

TRAINING ORGANIZATIONS

Bharti Airtel Ltd.

Lucknow, Uttar Pradesh, INDIA
Department
Business Excellence
Role
Project Trainee (INTERNSHIP)
Project Duration
July 2008 Aug. 2008

Projects Undertaken:
Six Sigma Black Belt Project To Reduce Variation in Energy OPEX/site.
Documentation of Six Sigma Green Belt Project.
First Time Activation (FTA) Analysis.

Lucas-TVS Ltd.
Chennai, INDIA
Department
Role
Project Duration

Quality Assurance
Project Trainee (INTERNSHIP)
Sep. 2007 Nov. 2007

Projects Undertaken:

Reliability Study: Field Failures Prediction.

Design of Experiments (DOE) for Magnet Fallen problem in starter motor.
Measurement System Analysis (MSA) for variable data.
Documentation of Quality Manual (ISO/TS 16949 - 3rd Edition).

PERSONAL DETAILS
Permanent Address
Date of Birth
Languages Known
Marital Status/ Sex
Nationality
Passport #
Visas Gained

H. No. 450/774, Friends Colony, Chowk, Lucknow, INDIA 226003,

1st November, 1980
English, Hindi, Urdu
Married/ Male
INDIAN
Z2630070
Kuwait Work Visa, US B1/B2 Visa