Resume Example - Human Resources / Management

Jane Applicant
1 23 Main St. Pasatota, Florida 12345
(111) (111 -1111)
John.Applicant@email.com

RELATED WORK EXPERIENCE

2007-2009
HR Coordinator, Asereth Medical Services, Pasatota, FL
Collaborated with each office territory and developed processes to enable compliance and recruitment of national field employees following medical client guidelines and
contracts.

• Processed background checks and coordinated drug screenings.

• Expedited preparation and compliance of files for health organization accreditation.
• Scanned confidential documents into electronic filing system and categorized them for retrieval and review.
• Monitored employee file compliance by utilizing computer system to generate reports.
• Audited each employee file to update incomplete and missing paperwork in a timely manner.

2007-2007
Interim Operations Manager, Borders Books, Music and Cafe, Pasatota, FL
Recruited and scheduled staff ensuring balanced coverage at the information desks, on the floor to restock merchandise, at the cash registers and compliance with Seattle’s
Best contract by assigning two café sellers in the store café at all times.

• Revised and adapted weekly schedule to consist of maximum 1400 hours as regulated by the Home Office.
• Supervised, coached and counseled staff of 50 employees.
• Trained employees on cash register management and coordinated all orientation sessions for new hires.
• Documented stolen items on a daily basis and forwarded reports to Loss Preventions Manager.
• Channeled pro-active quality by working closely with management and being aware of upcoming events.

2003-2007
Operations Supervisor, Borders Books, Music and Cafe, Pasatota, FL
Processed new hire information, transfers, promotions and terminations using Peoplesoft. Ensured all employee time punches in timekeeping system were correct and
electronically sent to Home Office.

• Researched employee issues with regards to payroll and benefit questions by contacting appropriate department and reviewing the company handbook and policies.
• Created and prepared paperwork for all new hires, tracked attendances, recorded personal and vacation time and ensured that benefits department was notified of
all leaves of absences on a weekly basis.
• Coordinated daily operations and morning staff meetings, addressed and resolved customer complaints.

2000-2003
Bookseller, Borders Books, Music and Cafe, Pasatota, FL
Assisted new and return customers with locating and selecting merchandise, by ordering out of stock merchandise for in-store pickup and home delivery.

• Awarded Employee of the Month twice and achieved a score of 100% on 3 consecutive phone surveys.
• Supported management by restocking merchandise and maintaining excellent customer service standards.
• Managed cash register credit card, cash and return transactions always maintaining a balanced register.

EDUCATION

Spring-2007
Pasadena City College
College Accounting 101
Instruction on basic accounting skills such as journalizing, posting entries in the general ledger, preparing financial statements

1995-1999
Bromley Technical College, Bromley, Kent, UK
Certificate of Part 1 of Legal Executives Exam
Studied contract, civil, common, criminal, land law, and conveyancing

ADDITIONAL INFORMATION

• Computers: Proficient in Microsoft Office (Word, Excel and Outlook) and knowledge of Peoplesoft and Oracle
• Volunteer work: Pasadena Museum of History, Docent-in-training, 2009-Present and Alhambra Historical Society, 2009-Presen

FirstName LastName
Street, City, State, Zip
home: 555.555.5555
cell: 566.486.2222
email: email@email.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

• Experienced manager with expertise in human relations and project management

• Extensive background in staff recruitment and retention
• Staff training and development
• Superb written and oral communication skills
• Organizational and Strategic Planning
• Management Coaching
• Program Marketing
• Contract negotiation and compliance
• Knowledge of Federal and State Employment Law

PROFESSIONAL AFFILIATIONS

• Society of Human Resources Management

• Portland Human Resources Management Association

PROFESSIONAL EXPERIENCE

CLINICAL DIRECTOR
Riverbend Inc., 2000-2005

• Senior Management of a Joint Commission on Accreditation of Healthcare Organizations (JCAHO) accredited treatment facility. Responsible for all aspects of program
management; clinical, administrative, fiscal.
• Responsible for recruiting, orienting, training and supervising 50 staff, was able to reduce staff turn over from 68% to 14% by improving staff orientation and training,
professional development, and mid-level management coaching.
• Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with
state and federal laws.
• Leadership in the setting and achieving of strategic and organizational goals.
• Established training programs for staff in regard to all aspects of workplace performance and professional development.
• Program Marketing, increased annual revenue by 38%.

PROGRAM DIRECTOR
R. Dykeman Center, 1998-2000

• Administrative, clinical, fiscal and human resources management of a large outpatient mental health center; 60 full time employees and 45 contract employees housed in
various locations.
• Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff.
• Provided training to enhance workplace performance at all levels of staffing.
• Nominated as Training Co-ordinator for the West Seattle Mental Health Consortium, providing training as the a trainer or contracting with relevant professionals to provide
training in the areas of culturally relevant services, professional ethics and law, and areas of professional development as requested by staff members.
• Concurrently completed a two-year certificate program in Organizational Development and Leadership as the recipient of a merit scholarship by the Microsoft Corporation.
• Independent Consultant to several small businesses, law firms, non-profit agencies and school districts on staff grievance procedures, team building and the setting and
achieving of organizational goals.

PROGRAM DIRECTOR
Family Reconciliation Services, 1988-1998

• Provided program management of the largest FRS contract in Washington State.

• FRS was responsible for providing in-home crises counseling to families on a 24/7 basis.
• Responsible for the recruitment, orientation, supervision and performance evaluation of up to 45 Master's level clinicians.
• During this 10-year period, increased the ethnic diversity of staff from 0% to 36% providing more culturally relevant services to the community served.
• Served as organizational and clinical consultant to a variety of organizations including Bellevue School District; Port S'klallam Tribal Health Board; Eastside Mental Health;
Renton Area Youth & Family Services; as well as several businesses and law firms.
• Completed the training required to become an American Association of Marriage and Family Therapists (AAMFT) Approved Supervisor.

CLINICAL DIRECTOR - Chemical Dependency Treatment Programs

Rogue Valley Medical Center, 1985-1988

• Hired by the medical center to design and implement a residential treatment program.
• Responsible for the recruitment and hiring of all staff; medical, administrative and clinical.
• Responsible for public relations and Program Marketing
• Developed compensation structure and performance management and employee training and evaluation structures.
• Developed an on-going training program for nursing and clinical staff and served as a liaison between the hospital and the community providing training to community
partners; schools, the police department and relevant medical and mental health professionals.
• Designed and brought into existence a family education and support structure for the community.

EDUCATION

• Senior Professional Human Resources (SPHR) certification course work completed

• The Whidbey Institute, Organizational Development and Leadership
• University of Heidelberg, Germany, Psy.D in Clinical Psychology
• University of California at Berkeley, BA in Philosophy and German

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• Sample Cover Letter - General / Administrative
• Review more cover letter examples.
• Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Your Email
 Date

Dear Hiring Manager,

• I was excited to read about the Administrative Assistant job opening at XYZ company. I have several years of experience in a variety of fields including insurance and finance.
• In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candida
• Thank you for your consideration. I look forward to hearing from you to arrange an interview.
• Sincerely,

Your Signature

Your Typed Name

• =======

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Sample Cover Letter - General / Administrative

Review more cover letter examples.

Your Name
Your Address
Your City, State, Zip Code
Your Phone Number
Your Cell Phone Number
Your Email

Date

Dear Hiring Manager,

I was excited to read about the Administrative Assistant job opening at XYZ company. I have several years of experience in a variety of fields including insurance and
finance.

In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent
candidate for this position.

Thank you for your consideration. I look forward to hearing from you to arrange an interview.

Sincerely,

Your Signature

Your Typed Name