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Administrator Guide
Version 2.5
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described in this documentation at any time.
If there is any software on removable media described in this publication, it is furnished under a license agreement
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a copy will be provided to you.
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All registered trademarks recognized.
For further information contact RADVISION or your local distributor or reseller.
Administrator Guide for SCOPIA XT1000 Series Version 2.5, September 2011
http://www.radvision.com
Table of Contents
Maintenance Tasks
Connecting the Computer .................................................................................. 9
Configuring and Controlling Your SCOPIA XT1000 Remotely ........................................ 10
Enabling Remote Management on the SCOPIA XT Series....................................... 11
Accessing SCOPIA XT1000 Web Interface......................................................... 12
Enabling the MCU-only Mode on Your SCOPIA XT1000................................................ 12
Pairing a Remote Control Unit with a Codec Unit .................................................... 13
Managing SCOPIA XT Series from iVIEW Management Suite......................................... 14
Enabling Remote Upgrade for Your SCOPIA XT1000 .................................................. 15
Upgrading the XT1000 Codec Unit Software........................................................... 15
Enabling AT Commands for Managing the XT1000 Codec Unit ...................................... 17
Configuring the System for SNMP Management ....................................................... 19
Enabling Backup and Restore of XT1000 Configuration Files from SCOPIA iVIEW Management Suite
20
Table of Contents| i
Troubleshooting
Working at a Slower Rate than my License ............................................................ 22
Resolving Problems Connecting Calls ................................................................... 23
Resolving Problems with Audio........................................................................... 24
Echo Cancelling on HDMI Monitors ...................................................................... 24
Resolving Monitor Display Problems..................................................................... 25
Improving Call Video Resolution ......................................................................... 26
Resolving Camera Issues .................................................................................. 26
Resolving IP Address Problems ........................................................................... 27
Resolving Problems with PC Presentations ............................................................. 27
Resolving Remote Control Unit Problems .............................................................. 27
Switching from Videoconference to Point-to-Point................................................... 28
Additional Documentation................................................................................ 28
Performing System Recovery ............................................................................. 28
Retrieving SCOPIA XT1000 Logs .......................................................................... 34
Getting System Information .............................................................................. 35
Contacting Support ........................................................................................ 36
Table of Contents| ii
There are a number of ways that the SCOPIA XT Series can be deployed in a network, depending
on its use as a room system endpoint, a conference hosting system, and the nature of the
endpoints connecting to the unit.
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page 7
page 8
SCOPIA XT1000 provides full band audio encoding to ensure high-clarity audio transmission with
no loss of quality. Beamforming technology is used in the 3-way Microphone Pod to put the focus
on the speaker while isolating background noise. The ability to daisy-chain a second microphone
provides unparalleled large room coverage.
Table 1-1
Feature
SCOPIA XT1200
SCOPIA XT1000
SCOPIA XT1000
Piccolo
1080p30 video
stream
Rx/Tx
Rx/Tx
720p60
Rx/Tx
Rx
720p30
Rx/Tx
Rx/Tx
Rx/Tx
Embedded MCU
Option
Option
Optical zoom
10x
10x
5x
Digital zoom
4x
Dual video
1080p30 /1080p30
1080p30 /1080p30
720p30/720p30
The MCU (for example, SCOPIA Elite MCU) performs media processing for all connected
terminals (XT1000/XT1200, compatible 3rd party, SCOPIA VC240) regardless of their location
and can handle multiple conferences simultaneously. SCOPIA Elite MCU incorporates
multi-party 1080p, 720p and H.264 Scalable Video Coding (SVC).
SCOPIA VC240 integrates advanced video conferencing into a Samsung high resolution 24-inch
multimedia LCD monitor.
The XT1000 features the XT1000 Standard Camera. A Sony Camera is supported for selected
models. Both cameras are high end devices with state-of-the-art optics and full HD (1080p)
support.
The Sony Camera provides better quality on average videocommunication condition and is
recommended when:
High motion 720p60 capture is required. The Standard Camera does not support 60fps
capture.
There are very low light conditions. In general, the Sony Camera captures better image in low
light conditions.
SCOPIA XT1004 - Basic MCU level with up to 4 participants (1 Local and 3 Remote). Each
participant receives up to 720p and can send up to 448p.
Remote). Each participant receives up to 720p and can send up to 488p depending on the
selected CP layout. Only the Active Speaker can send up to 448p. SCOPIA XT1009 features the
XT1000 Standard Camera, while SCOPIA XT1209 features a Sony Camera.
We recommend enabling the High Bandwidth Option (12Mbps) when using the embedded MCU. If
the High Bandwidth option is not enabled, the MCU sends out a lower resolution according to the
standard 4Mbps total bandwidth.
The embedded MCU can host standard definition (SD) and high definition (HD) endpoints
simultaneously. The presence of SD endpoints does not affect the quality received by HD
endpoints. SD endpoints will receive SD video streams and HD endpoints will receive HD video
streams. In the same way 4:3 and 16:9 video formats are included in the best possible way into
the CP mosaic.
In cases when the SCOPIA XT1000 is used only as an MCU for hosting videoconferences, we
recommend that you disable the audio and video input from this SCOPIA XT1000. Refer to
Enabling the MCU-only Mode on Your SCOPIA XT1000 on page 12 for operational information.
Using a RADVISION HTTP server or a STUN public server for NAT and firewall traversal
When the XT Series hosts a videoconference with endpoints outside the enterprise (Figure 1-2
on page 5), it first queries the HTTP or STUN server to discover its public IP address, then
sends it to any external endpoints wishing to join the conference. The external endpoints then
answer the call using the IP address provided. Configure the Codec Unit for HTTP or STUN
autodiscovery.
Figure 1-2 Using an HTTP/STUN Server for NAT and Firewall Traversal
This approach works well in simple NAT and firewall traversal deployments, typically used by
home offices and Small Medium Businesses (SMBs).
Configure the traversal server as the Codec Unit gatekeeper and enable the H.460 option.
Configure the Codec Unit to the IP address of the traversal server SCOPIA PathFinder.
Figure 1-4 Using SCOPIA XT Series for NAT and Firewall Traversal
There are two possible setups in the LAN and GLAN configuration (see Figure 1-4 on page 7):
1. When there is no gatekeeper, SCOPIA XT1000 communicates simultaneously with the public
and private network endpoints using IP addresses. This configuration is suitable for SMBs.
2. When there is a gatekeeper, it is configured to manage the private network endpoints. SCOPIA
XT1009 is registered with the gatekeeper and communicates simultaneously with endpoints
in the private and in the public network:
SCOPIA XT1000 communicates with the private network endpoints using IP addresses or
aliases, under the control of the gatekeeper.
SCOPIA XT1000 communicates with the public network endpoints using IP addresses.
A single gateway can serve multiple endpoints. For example, an organization needs to enable 5
endpoints with ISDN connectivity. Assuming the requested ISDN connectivity speed is 256bps, use
only one ISDN PRI gateway as it can support 5 concurrent calls of 256bps each.
With the gateway approach less communication lines are needed. As all gateways do not connect
at the same time and not all calls are ISDN, many more endpoints can share the same ISDN
connection and gateway.
Maintenance Tasks
This chapter details the ongoing maintenance tasks required by administrators for ongoing use of
the SCOPIA XT1000. For information on configuring settings, see the SCOPIA XT1000 Installation
Guide. Since you need your computer to perform these maintenance tasks, the chapter also
includes a section on connecting your computer to the Codec Unit.
Maintenance Tasks | 9
Procedure
Step 1
For computers and laptops with a DVI out connector, connect the DVI cable to the DVI-I socket
of the Codec Unit and connect the other end of the cable to the computer.
For computers with a VGA output connector, use a DVI to VGA adapter.
Note:
When the computer VGA output is connected to the Codec Unit DVI input using an
adapter, the Codec Unit supports a resolution of 1440 x 900 maximum.
a. Connect the DVI-VGA adapter to the DVI-IN socket of the Codec Unit.
b. Connect a VGA cable to the adapter. This cable is not supplied with the system.
c. Connect the VGA cable to the PC/Laptop VGA out socket.
Step 2
Since audio input is not included in the DVI-I port to Codec Unit connection, establish a
separate audio connection from the computers audio output port into the S/PDIF audio
input port of the Codec Unit.
If the computer does not support digital audio and the Codec Unit does not support analog
audio input, use an external analog-to-digital converter.
Place a call
Change settings
Maintenance Tasks | 10
Activate/deactivate options
Perform administrative tasks
The following topics are discussed in this section:
Procedure
Step 1
Step 2
Step 3
Note:
Field Name
Description
Web management
HTTPS
Enable all addresses If set to Yes, enables access to SCOPIA XT1000 from any IP address in a
network. If set to No, configure Address and SubNet mask of PC (or PCs)
that should be enabled to remotely access SCOPIA XT1000.
Step 4
Address
SubNet mask
User name
Password
Press
Save.
Maintenance Tasks | 11
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Maintenance Tasks | 12
Procedure
Step 1
Or
Step 2
Maintenance Tasks | 13
Procedure
Step 1
Step 2
Step 3
Using the arrow keys, scroll to the Remote control code field and type a number. You can enter
a number between 1 and 99.
Step 4
Step 5
Step 6
Step 7
Press
to save.
Simultaneously press
and
. The
Using the keypad, type the number you just entered in the Remote control code field.
Press
Finish.
Centralizing remote backups and upgrades of the configuration settings of SCOPIA XT Series
Synchronizing contacts for all endpoints in a network from the corporate directory, including
SCOPIA XT Series.
For more information on adding, removing and upgrading endpoint remotely in iVIEW
Management Suite, or for details on synchronizing contacts for the endpoints in your organization,
see the Administrator Guide for SCOPIA iVIEW Management Suite.
Maintenance Tasks | 14
Procedure
Step 1
Step 2
Step 3
Step 4
Note:
Table 2-1
Step 5
Field Name
Description
Download management
If set to Yes, enables access to the Codec Unit from any IP address
in a network. If set to No, configure Address and SubNet mask.
Address
SubNet mask
Press
Save.
Note:
Any software version can run in a temporary mode for practically 24 hours. After that period of
time, you must enter a new license key or download the previous allowed version.
Maintenance Tasks | 15
Download a new software package from the RADVISION web or FTP site. The software release
contains new features or patch release.
The software update package is an auto-extracting file containing a software version, usually with
a filename indicating the exact version number (for example: XT1000_V1_0_19.exe).
For further information, see
http://www.radvision.com/Products/Video-Conference-Systems/Conference-Room-Systems/xt
1000/xt1000registration.htm
You can update the software running on a Codec Unit in two different modes, by means of the
same software package.
In standard mode the Codec Unit is upgraded while operating in a regular way. The standard
system menus are visible. All the configuration settings and user data are preserved in the
update process.
In recovery mode, the Codec Unit is restored to the original out-of-the-box state. All the
configuration settings and user data are erased in the update process, except the enabled
licenses. For further information on the Recovery mode, see Performing System Recovery
page 28.
Upgrading to a major version requires a new license key. The first and second digits in the version
number indicate the major version number. For example, in version 2.5.2, the major version
number is 2.5.
Note:
You may always downgrade the system to a previous version. Call customer support for help.
Procedure
Step 1
Verify the Codec Unit is switched on, and is connected to the IP network interface.
The network cable must be connected to the GLAN connector, marked 10/100/1000, on the back
panel of the Codec Unit.
Step 2
Verify that the network allows communication between the Codec Unit and the PC, and that a
firewall does not block TCP port 55099.
Maintenance Tasks | 16
Step 3
In the XT1000 menus, navigate to Admin Settings > Utilities > Remote Access > Download. Verify
that Download management is set to Yes, and that the IP address of the PC holding the
downloaded program is included among the enabled IP addresses.
Step 4
Access the RADVISION site as explained at the beginning of this section, or contact Customer
Support.
Step 5
Step 6
Step 7
The software will start transferring to the Codec Unit. You can view the progress on the XT1000.
Note:
CAUTION: After download begins do not shut down the Codec Unit until download is
completed. At the end of the update, the Codec Unit will reboot automatically.
Initialization
Configuration
Call control and multipoint control
Control and indication
Diagnostics
Maintenance Tasks | 17
The message exchange between the XT1000 Codec Unit and the PC is based on ASCII characters.
Messages are sent over a TCP socket to port 55003 of the Codec Unit.
Before using this functionality, you must enable AT command management in the XT1000, which
for these purposes is known as the remote terminal, or RTE. Ask customer support for information
on how to use AT commands.
You can enable AT commands either using your SCOPIA XT1000 interface or remotely, using the
SCOPIA XT1000 web interface. To enable AT commands remotely, access the SCOPIA XT1000 web
interface and navigate to Settings > Utilities > Remote Access > AT commands.
Procedure
Step 1
Step 2
Step 3
Step 4
Note:
Field Name
Description
Step 5
If set to Yes, enables access to the Codec Unit from any IP address
in a network. If set to No, configure Address and SubNet mask.
Address
SubNet mask
Press
Save.
Maintenance Tasks | 18
Monitoring - iVIEW/NMS can request identification and access capabilities from the terminal.
Status traps - iVIEW/NMS is able to detect if the terminal is turned on, and its call status.
You can enable SNMP management either using your SCOPIA XT1000 interface or remotely, using
the SCOPIA XT1000 web interface. To enable SNMP management remotely, access the SCOPIA
XT1000 web interface and navigate to Settings > Utilities > Remote Access > SNMP.
Procedure
Step 1
Step 2
Step 3
Step 4
Note:
Maintenance Tasks | 19
Field Name
Description
SNMP management
Administrator name
Location
Community
Enter the name of the SNMP community that will support the read and
write operations of SNMP management. iVIEW Communications Manager
(iCM) requires the name to communicate with the gateway in the SNMP
Get/Set Community fields. private is the default community for Edit.
public is the default community for Read.
Note:
Step 5
Address
SubNet mask
Press
Save.
Enabling Backup and Restore of XT1000 Configuration Files from SCOPIA iVIEW Management
Suite
SCOPIA iVIEW Management Suite can remotely backup and restore endpoint configurations,
including those from the XT Series. The remote use of configuration files can also be used to
duplicate the same settings across multiple endpoints in an organization.
This procedure configures the XT1000 to allow iVIEW Management Suite to retrieve or apply
configuration files remotely.
Procedure
Step 1
Step 2
Step 3
Maintenance Tasks | 20
Step 4
Step 5
Description
Enable import
Enable export
Press
Save.
Maintenance Tasks | 21
Troubleshooting
This section covers troubleshooting problems that may occur when setting up and operating the
SCOPIA XT1000.
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page 35
page 36
Problem
Solution
I installed the 12Mbps license, but the system still works at a lower rate.
Enable the 12Mbps rate from the configuration page Settings > Administrator settings > Calls >
Preferences > General > Rate.
A point-to-point call can be made at a maximum bandwidth of 6Mbps for transmission and 6Mbps
for reception, which totals 12Mbps.
Troubleshooting | 22
If your licenses enable the built-in MCU and 12Mbps, the total shared bandwidth among all
videoconference participants is 12Mbps for transmission and 12Mbps for reception, which totals
24Mbps, shared among all the videoconference peers. Also note that each participant has a
maximum bandwidth of 2Mbps.
The bandwidth of each participant is calculated as the number of endpoints in a conference (not
including the XT1000 itself) sharing the 12Mbps bandwidth equally. Each participants share is
either 2Mbps or less.
For example, if there are nine participants in a videoconference, which is eight endpoints with
the XT1000, the bandwidth available for each participant is 12Mbps shared among eight
participants, which equals 1.5Mbps. Conversely, a conference with only six participants, which is
five endpoints and the XT1000, would leave 12Mbps shared over five connections equals 2.4Mbps.
However, since each participant has a maximum of 2Mbps, each participants available bandwidth
is 2Mbps.
Problem
Solution
Solution
Problem
Solution
Solution
Solution
Problem
Solution
Solution
Problem
Solution
Solution
Solution
icon in the
Troubleshooting | 23
Problem
Solution
Solution
Solution
Select User settings > Diagnostics > Audio. Check whether Audio interfaces (Input and Output)
are properly working. You can also perform two tests: local tone generation and local tone
transmission to remote.
Note:
If the tone is amplitude modulated, and the tone level is not constant but increases and decreases,
the HDMI monitor is incompatible with the Codec Unit or not set properly.
Problem
Solution
Solution
Solution
Solution
Procedure
Step 1
Navigate to Admin Setting > I/O Connections >Audio-Inputs > Echo Canceller page and set the
Apply audio delay field to Yes.
Step 2
Step 3
Step 4
Set the audio level on the monitor to the volume used in a call.
Navigate to Settings > User settings > Diagnostics > Audio > Tests page.
Bring the Microphone Pod at about 1 m (3 feet) from the monitor. Keep silent.
Troubleshooting | 24
Step 5
The monitor generates an evaluation noise and the Codec Unit estimates the audio delay
introduced by the monitor. The display shows the audio delay in milliseconds.
The Codec Unit uses this manually adjusted delay to calculate the audio delay and improve the
echo canceller performance.
Step 6
Problem
Solution
Solution
Solution
Solution
Solution
Solution
Make sure the Codec Unit output is properly connected to the monitor input. Make sure the
monitor/DVI cable is connected properly at both ends.
Set the output frame rate of the Codec Unit to the rate used by the monitor by pressing
then 5 or
, and then 6.
, and
Troubleshooting | 25
Problem
Solution
Solution
Solution
Solution
Press
Problem
Solution
Problem
Solution
I set the system to use two monitors, but now I see the video but not the system menus.
Press
, then 0 on the Remote Control Unit to return the system to the default auto mode.
Problem
My call does not perform at 1080p, even though the camera is capable of 1080p and 1080p is
enabled on the SCOPIA XT1000.
Solution
Make sure the remote system also supports 1080p. Remote systems that are limited to 720p or
less negotiate lower resolutions with the SCOPIA XT1000.
Solution
Solution
Make sure the camera is connected to the HD CAM1 input port of the Codec Unit.
Solution
Make sure 1080p is enabled in the Codec Unit by selecting Administrator settings > Calls >
Preferences > Video.
Solution
Make sure the network connection to the remote endpoint has enough bandwidth. Low bandwidth
conditions will result in a reduction of resolution at the Codec Unit.
Solution
Make sure the VISCA cable is connected to the VISCA IN port of the camera. The VISCA cable is
part of the cable harness that connects the camera to the Codec Unit and is used to control the
camera. A common mistake is to connect this cable to VISCA OUT instead of VISCA IN. This
prevents the Codec Unit from setting the camera to 1080p mode and results in 720p call.
Make sure the Moving field is set to Enabled by selecting Administrator settings > I/O
Connections > Cameras > General and HD1.
Problem
Solution
on the Remote Control Unit repeatedly to switch between the different video sources.
Troubleshooting | 26
Solution
Ensure the camera is correctly connected to the system (all three cables, power, video, control).
Problem
Solution
Solution
Solution
I can see the cameras output, but I cannot move the camera.
Press
on the Remote Control Unit repeatedly to switch between the different video sources.
Ensure the camera is correctly connected to the system (all three cables, power, video, control).
Select Administrator Settings > I/O Connections > Cameras and make sure the Moving field is
set to enabled.
Problem
Solution
Solution
Problem
Solution
The system does not make calls when IPv6 support is enabled.
Select Administrator settings > Networks > Preferences > General. Disable and then enable IPv6
support.
Problem
Solution
Solution
Problem
Solution
Troubleshooting | 27
Solution
Half-charged Battery
Low Battery
Configure the Remote Control Unit code on the XT1000 Codec Unit to the same number that it is
set on the Remote Control Unit.
Problem
Switching from the mode of multipoint videoconferences to a point-to-point call, the system does
not restore 1080p encoding.
Solution
Additional Documentation
When configuring the system, consult the documentation RADVISION puts at your disposal:
SCOPIA XT1000 User Guide, which explains how to operate the SCOPIA XT1000.
Release Notes for the SCOPIA XT1000, for the latest software updates.
SCOPIA XT1000 Technical Specifications on the RADVISION web site.
RADVISION web site at http://www.radvision.com/
Performing System Recovery
Use the SCOPIA XT1000 Recovery Mode when the software malfunctions or when you want to
re-install the Codec Unit.
Note:
You can use SCOPIA iVIEW Management Suite to remotely backup the XT1000 configuration files.
For more information, see Enabling Backup and Restore of XT1000 Configuration Files from SCOPIA
iVIEW Management Suite on page 20.
Troubleshooting | 28
Procedure
Step 1
Automatically
Recovery Mode is activated if the installed software fails to start properly three times in a
row. If the user aborts the recovery procedure, the Codec Unit tries to restart the regular
software application.
User initiated
You can restart the Codec Unit in Recovery Mode by navigating to Administrator Settings >
Utilities > Load default values > Recovery.
The screen indicates whether the Recovery Mode is automatic or user initiated.
It also indicates the personalized Remote Control Code used by the Codec Unit (default 01). See
Pairing a Remote Control Unit with a Codec Unit on page 13 for information on how to
personalize the Remote Control Unit.
Verify the network cable is connected to the GLAN connector (marked 10/100/1000) on the back
panel of the Codec Unit.
Troubleshooting | 29
Step 2
If a DHCP server is available in the network, press any key to receive an IP address
dynamically.
Note:
We highly recommend to use a dynamic IP address received from a DHCP server. You
should use a static IP address only if a DHCP server is not available.
Step 3
, or press
Troubleshooting | 30
Step 4
Once the IP address of the Codec Unit is set, you are prompted to confirm activation of the
download procedure.
Troubleshooting | 31
Step 5
After you confirmed the procedure, the Codec Unit is ready to receive the software package. At
this time, you can still safely restart the Codec Unit.
Step 6
Download the software update package from the RADVISION site to a Windows PC. It is an
executable file containing a specific software version, where the filename indicates the version
number. For example: XT1000_V2_0_18.exe.
Step 7
Launch the file to automatically extract the Landownload program. Enter the IP address of the
Codec Unit and select Start.
The Recovery Mode screen reflects the installation status.
Note:
CAUTION: Once the Start button is pressed, do not shut down the Codec Unit until the
installation has been completed.
Troubleshooting | 32
After the update has completed, the Codec Unit reboots and operates normally.
Note:
All the previous Codec Unit settings (except licenses) will be lost.
If the network connection fails, you are prompted to repeat the download procedure by closing
and restarting the Landownload program and repeating from Step 6 of this procedure.
Troubleshooting | 33
Logs for analyzing network trafficThese are log files provide information about network
status. The files are in the standard libpcap format supported by most network analysis
tools.
These log files are retrieved and stored on RAM. You can export these log files to the local
flash memory that you access using an embedded web server. You can also transfer the log
files to a customers FTP server.
Follow the procedure in this section to retrieve the network traffic logs.
Memory dump logsThese log files are a snapshot of the systems memory at the moment of
an error. These log files are analyzed by customer support only.
To retrieve the memory dump logs access the web interface and navigate to Administration
> Customer support package.
Ensure you a computer you intend to use for retrieving logs is connected to the same network
as the SCOPIA XT1000.
It is recommended that you should clean the old logs from the RAM. In case there is not
enough room on the RAM, retrieving logs is automatically stopped.
Procedure
Step 1
Open a telnet session to the SCOPIA XT1000 by connecting to its IP address on port 60123.
Step 2
Step 3
Troubleshooting | 34
Step 4
If there are logs you retrieved earlier on the RAM, remove them by using this command:
CAP-CLEAR.
Note:
Step 5
This command clears logs from both the units RAM and flash memory.
Step 6
eth0for GLAN
eth1for LAN
anyfor both GLAN and LAN; in this case packets for both GLAN and LAN are collected into
the same log file.
Step 7
Step 8
Step 9
Export the retrieved logs onto the embedded web site of your SCOPIA XT1000:
PUB-TO-WEB
Step 10
Access the embedded web page on the SCOPIA XT1000 using this address:
http://<XT1000_IP_Address>/web/netlog.
Step 11
Step 12
Note:
If you need the system serial number, look on the label at the rear of the XT1000 Codec Unit.
Press
Troubleshooting | 35
Contacting Support
When you contact RADVISION for support, you must provide this information:
Troubleshooting | 36
www.radvision.com
About RADVISION
RADVISION (NASDAQ: RVSN) is the industrys leading provider of market-proven products and technologies for
unified visual communications over IP, 3G and IMS networks. With its complete set of standards-based video
communications solutions and developer toolkits for voice, video, data and wireless communications, RADVISION is
driving the unified communications evolution by combining the power of video, voice, data and wireless for high
definition video conferencing systems, innovative converged mobile services, and highly scalable video-enabled
desktop platforms on IP, 3G and emerging next generation IMS networks. To gain additional insights into our
products, technology and opinions, visit blog.radvision.com. For more information about RADVISION, visit
www.radvision.com
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