Certificate IV in

Frontline Management

Certificate IV in Frontline Management is Business

Manager Training that develops managers for todays
complex business environment. High quality managers
are not born they are trained, nurtured, developed
and created. This course is structured towards the need
for managers to perform in the real world, under real
pressure and towards real business objectives.

Mentoring Support

Career Path
Certificate II

CII

Certificate III

CIII

Certificate IV

CIV

Diploma

Dip

Advanced Diploma

ADip

Degree

The course is delivered with a

focus on the practical application
of learning. Participants will be
required to undertake a number
of learning activities and projects
relevant to their workplace with
the support of a mentor.
Course Benefits

Development of skills in
problem solving and effective
people management

Understand, involve and

manage other staff in a
productive and supportive
team environment

Deg

This course could lead you

to your first management
position or enhance your
management skills.

Improved efficiency through a

more complete understanding
of your job

Ability to achieve and exceed

key performance targets

Focus on the objectives,

priorities and strategies of the
organisationUnderstanding of
personal characteristics and
behaviours

Enhance opportunities for

career promotion

Nationally recognised
qualification

Create and maintain a

workplace dedicated to
continuous improvement

Certificate IV Entry
Requirements
Candidates considering this
qualification are required
to either have a Certificate
III in Frontline Management
qualification or sufficient work
experience in a supervisory
position.
The following is required prior to
enrolment:

Copy of any relevant

qualifications

OR

Resume, outlining current

supervisory skills and
experience

AND

Letter from participants

Manager as proof of their
competence and support for
enrolment into the program

Course Outline
To achieve a Certificate IV in
Frontline Management a total
of 10 units must be completed
comprising 4 core and 6 elective
units.
Core Unit Subject Areas
include:

Management

Occupational Health and Safety

Workplace Effectiveness

Elective Units can also be

selected from:

Customer Service

Financial Administration

Innovation

Implementing continuous
improvement

Skills Recognition
Skills Recognition (Recognition
of Prior Learning) recognises the
experience gained through life
experience and the workplace.
We will work with participants to
identify their existing skills and
experience and assess if they are
able to achieve recognition for
units of competency within the
qualification. This also helps to
avoid unnecessary duplication of
training and saves time.

For over 70 years William Angliss Institute has been a learning community
devoted to students with a passion for foods, hospitality and tourism, inspiring
them and nurturing their careers with expert training, education and mentoring.

Call 08 8372 7863 or visit www.angliss.edu.au

RTO No. 3045 | CRICOS Provider No. 01505M

2913-V1 0712

issues
o

Provide advocacy and conflict resolution services if any grievance arises.

Apply for and account for disability support funding and liaise with external
agencies including New Apprenticeship Centres and Skills Victoria.

Assess the students learning support needs in consultation with each student
(and/or an associate of the student)

Recommend reasonable adjustments to delivery and assessment to appropriate

teaching staff.

Tutor and assist students with understanding tasks, including the planning and
reviewing of assignments, editing and proof reading.

Provide appropriate disability support, e.g. Auslan interpreter, note taker,

participation assistant, special equipment.

Supervise and scribe for tests.

Review reasonable adjustment arrangements as required to allow for changing

needs of students.

Teaching Staff Responsibilities

WAI allows reasonable adjustment for any student with a disability to assist them to meet
their course requirements. Teaching staff will:
!
!

Work with learning support staff and follow reasonable adjustment recommendations.
Develop alternative assessment for students and support students through assessment
tasks.

Reassess students where required.

Liaise with Learning Support staff including referring students to the unit.

Admissions Staff Responsibilities

!

Ensure that admissions and enrolment procedures do not discriminate against people
with a disability.

Contact the Learning Support unit to assist with enrolment interviews when requested or
required.

Facilities Staff Responsibilities

!

Respond to requests about adequate physical access and facilities.

Access to physical environment is continually improved.

Support for Students with Special Needs Procedure

Page 2 of 2

William Angliss Institute Higher Education Scholarship Application

Note to the Applicant
The Student Equity Unit, Student Services, will contact you should further information be required.
t
A final decision on your application will not be made until after the closing date.
t
All applicants will be notified in writing of the outcome of their application.
t
No information regarding the progress of applications can be given to applicants during the selection process.
t
Please consult a financial advisor to be advised of any tax implication, including government benefit payments, which may affect you if an award is
made to you. If you are in receipt of a government benefit you are required to notify Centrelink of any award you may receive.
t
This scholarship is for local students only.

Checklist
Ensure you have completed all relevant sections of the application form
Please ensure you have attached all relevant documentation as requested. Anywhere you see a

documentation needs to be provided

Do not attach any original documents

Sign and date the application form in Section G.

Submitting the Application

To be eligible, applications must be submitted no later than 10 March 2014.
Applications should be delivered o r posted to:
Higher Education Administration Coordinator
Information Centre
William Angliss Institute
PO Box 4052
Melbourne VIC 3000

Section G: Applicants Declaration

The information provided by you in this form is for the purpose of assessing your eligibility for a scholarship. William Angliss Institute collects, uses and
destroys information in accordance with our Privacy Policy. The privacy statement can be viewed at www.angliss.edu.au. Enquiries relating to
information included on this form should be directed to the Scholarship Officer on tel. (03) 9606 2111.
I give permission to the Scholarship Officer to access my William Angliss Institute enrolment details and my academic results (for continuing students)
to assess my eligibility for this scholarship.
I declare that to the best of my knowledge the information provided is correct and complete. Giving false or misleading information is a serious offence
under the Commonwealth Criminal Code.
Signature of Applicant:

Date:

D D / M M / Y Y Y Y

Office use only

Scholarship application:

Merit

Equity

Scholarship application successful:

Scholarship application unsuccessful:

Approved by:
(Name)
Signature:

2546-V4 1013

Date: D D / M M / Y Y Y Y

Page 4

Document Checklist
for Application
Application form
Completed all sections
Signed declaration by applicant
Signed declaration by Accredited agent or representative
(if applicable)
Signed declaration by sponsor/guardian if under 18 years of age

Passport
Copy of identification pages of your passport
Copy of current visa (if you are in Australia)

Academic Documents
Certified copies of relevant academic records in your home
country, such as high school or college/university certificates
Certified copies of relevant academic records in Australia,
such as high school or college/university certificates (if relevant)

English Proficiency Documents

Copy of enrolment in any course (other than an English
language course) if you are undertaking the course in Australia,
including the CoE from the Institute plus a letter reporting
your attendance level and completion date
If studying English in Australia prior to William Angliss Institute,
Copy of English language course Offer Letter and the CoE from
the English language centre
If completed English in Australia, Certified copy of English
language certificate and attendance report if you have
completed an English language course

Certified copy of IELTS certificate

Certified copy of other English language proficiency test
certificate (if applicable)

Other required forms

For students currently in Australia, copy of Overseas Student Health
Cover card as well as names and dates of birth of family member(s)
if applying for family cover:
Certified copies of work references (if relevant)
Other (if requested by the Institute)
On acceptance you will need to fill in and send F3 & F4.

Contact Us
For information available to international students, phone William
Angliss Institutes International Office on +61 3 9606 2169 or visit
www.angliss.edu.au

Declarations
William Angliss Institute has used its best endeavours to ensure
that the material contained in this publication was accurate at the
time of printing. The Institute gives no warranty and accepts no
responsibility for the accuracy or completeness of information.
The Institute reserves the right to make changes to, among other
things, course schedules, location, admission requirements,
fees and staffing without notice at any time (even once you have
enrolled in the course) at its absolute discretion. You should
frequently check with the Institutes website for the most current
information available.
Copyright in this publication is owned by the Institute and no part
of it may be reproduced without the permission of the Institute.
Published: December 2013

William Angliss Institute

RTO: 3045 CRICOS: 01505M HEP: 9534
ABN 66 266 583 978
+61 3 9606 2169
555 La Trobe Street
Melbourne Victoria 3000
Australia
Find us on Facebook and Twitter.