Professional Documents
Culture Documents
Detail and quality oriented management and sales professional with extensive experience providing
operational, recruiting, coaching, clerical services in banking, finance, and retail management.
EMPLOYMENT HISTORY
AMERIQUEST MORTGAGE
(Held 13 percent market share in US sub-prime mortgage market.)
Branch Manager March 2003-May 2006
Interacted with various departments within the company to foster open lines of communication
throughout the loan process, and resolved any customer conflicts
Recruited, Trained and mentored a staff of 20 employees
Set and established production goals, and made necessary changes to ensure goals were attained
Performed portfolio evaluation, analysis, and oversight of clients accounts
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Prioritized and addressed customer needs and demands in a professional manner, providing
follow-up and developing cooperative relationships
Conducted credit investigation and evaluated the credit worthiness of customers by reviewing
credit history reports, debt ratios, and discretionary income
Exercised the usual authority of a manager concerning staffing, training, performance,
promotions, salary recommendations and terminations
Targeted new business and acted as sales facilitator for the branch by conducting sales meeting,
coaching sales performance and leading the sales process
Planned successful marketing and advertising strategies targeting and developing new accounts,
bringing in more business and greater economic support to the branch
COMPASS BANK
(Financial services group with more than $785 billion in total assets.)
Personal Banking Officer October 1998-March 2002
EDUCATION