Professional Documents
Culture Documents
2012
EKTA
DAYAL
(50259)
KANIKA
SURI
(50275)
ACKNOWLEDGEMENT
We owe a great many thanks to a great many people
who helped and supported us during this project. Our
deepest thanks to Ms. Neha (Subject teacherOrganization Behaviour) for guiding and correcting
various documents with attention and care. She has
taken pain to go through the details and make
necessary correction as and when needed. We express
our thanks to the Principal of Shaheed Sukhdev
College of Business Studies for extending her
support. Our deep sense of gratitude to our classmates for
helping us with this project. We also extend our
heartfelt thanks to our family and well wishers for cooperating with us during the time period.
INDEX
S. No.
Particulars
Page No.
01.
Emotional Intelligence
04
02.
Components of EQ
09
03.
Role of EQ in Success
14
04.
16
05.
Ways to improve EQ
18
06.
Intelligence Quotient
26
07.
EQ vs. IQ
27
08.
Case Study
29
09.
Conclusion
35
10.
Bibliography
36
It has been described as the process of social influence in which one person
can enlist the aid and support of others in the accomplishment of a
common task."
4) Teamwork:
5) Self-control:
Salovey and Mayer proposed a model that identified four different factors of
emotional intelligence: the perception of emotion, the ability reason using
emotions, the ability to understand emotion and the ability to manage emotions.
1.
with your work; or it could be because he got a speeding ticket on his way
to work that morning or that he's been fighting with his wife.
4.
subcomponents:
10
5. General Mood
Happiness (Being in a state where you find everything around you good
and enjoy it.)
11
of us have trouble just figuring out how the pieces move. Some of us are
fabulous conversationalists, while others of us have trouble just saying
hello.
o Now, the world could do without the game of chess, and the world
could do without fabulous conversationalists, but it would be a poorer
place for it.
o What ability tests of emotional intelligence tell us is that only some people
can pick up and understand and appreciate the more subtle versions of
those messages. That is, only the high EI individual understands the full
richness and complexities of these communications.
has to process it well. But it does mean that it is circulating around us, and
certain people who can pick up on it can perform certain tasks very well
that others cannot perform.
can see that so many others are blind to? The key to this lies in what those
high in emotional intelligence are particularly good at doing themselves.
others, and avoiding conflicts, fights, and other social altercations. They're
12
avoiding such problems as drugs and drug abuse. It seems likely that such
one's level means that you can know whether and how much to be selfreliant in emotional areas, and when to seek others' help in reading the
emotional information that is going on around oneself. Whether one is
understand it. Knowing just that, one can use emotional information, by
finding those who are able to understand it and reason with it.
The model encourages all of us to use emotional information wisely -whether through our own direct understanding, or through the assistance
of those who do understand.
13
researchers as to what parts of personality may influence EI, increase its effects,
or lower them.
14
Research has shown that what separates successful people from their less
successful counterparts is not necessarily IQ but EQ!
strategies, you are ensuring that the people who come to work for your
15
model and encourage others to understand how EQ can be used as a tool for
solving their current and future dilemmas.
competencies. This action will ensure that the organization of the future will
be built based on competencies that have the greatest potential to deliver
business goals.
16
Expresses his feelings clearly and directly with three word sentences
beginning with "I feel..."
Does not disguise thoughts as feelings by the use of "I feel like...." and "I feel
that...." sentences.
Is emotionally resilient.
Tends to feel optimistic, but is also realistic, and can feel pessimistic at
times.
17
Is not dominated by negative emotions such as: fear, worry, guilt, shame,
Doesn't take responsibilities for his feelings; but blames you or others for
them.
Can't put together three word sentences starting with "I feel..."
Can't tell you why she feels the way she does, or can't do it without
blaming someone else.
Tries to analyze you, for example when you express your feelings.
Often begins sentences with "I think you..."
Sends "you messages" disguised as "I feel messages" For example, "I feel like
you ...."
Lets things build up, then they blow up, or react strongly to something
relatively minor.
18
Can EQ be IMPROVED?
can be considered even more so, as there are many benefits associated with high
emotional intelligence.
Having high emotional intelligence can help you to lead a happier life because it
is easier to talk with and understand others, acting rationally and calmly in
difficult situations becomes second nature and it can also lead to better
relationships and job opportunities.
There are four core elements to emotional intelligence that help you lead a
balanced life:
19
o
Self awareness: This is the ability to recognize your own emotions for what
they are and to understand their origins. It is also about knowing your
strengths and limitations and self-esteem.
Self management: This is the ability to delay gratification, balance your needs
with those of others, take initiative and to pull back on impulsivity. It is also
about being able to cope with change and to stay committed.
Social awareness: This is about being attuned to other people's emotions and
concerns, as well as being able to notice and adapt to social cues. It is also
about being able to see the power dynamics at play within any group or
organizational context.
Relationship management: This is about the ability to get along well with
2. Learn to recognize stress triggers and how to deal with them. Life is filled with
difficult situations from relationship breakdowns to job loss. In between, there
are myriad stress triggers that can make any daily issue seem much more
challenging than it probably is and the more stressed we are, the
more vulnerable we are to not coping with life's many stressors.
To develop a more open mind, seek to understand and reflect upon the emotions
and ideas of others. Be open to their ideas and opinions so that you are in a
possibilities your mind will be able to both expand and be more accepting when
20
you discover that your take on reality isn't as accurate as you once thought.
When your mind is open through understanding and internal reflection, it
becomes easier to deal with conflicts in a calm and self-assured manner. You will
find yourself socially aware and new possibilities will be open to you.
everything in your life in terms of absolutes, opening up a bit can lead to new
insights and less personal angst.
subtleties that require closer inspection. It is often in the shades of gray that
answers can be found.
o
If you feel that you have a cluttered mind, write down your thoughts and
ideas, critique these thoughts, and think about why you may have
these opinions. Moving thoughts from your mind and onto paper takes them
from the abstract to the concrete and allows you to play around with them in
front of you and to see them more clearly than simply being mentally chased
by them.
o
a deserted beach or for a walk. Taking a break from anything you're doing
can help you to cope with stressing situations, unfolding change or repetitive
daily routines.
o
When you hear something that you disagree with, before deciding you hate
the idea, consider it. When someone does not react emotionally the same way
you would, consider why this is.
o
doesn't mean be naive or gullible but it does require you to be prepared to see
the best in people and to not assume the worst.
21
4. Be outgoing and empathetic. Those who have the ability to understand others
and direct interest toward external properties (i.e., being focused on what is
outside of the self) instead of being focused on oneself (self-absorbed) have the
qualities of extroversion and empathy. To break it down, being selfless is
known as extroversion (note that this is not the same as being an extrovert)
and understanding others is known as empathy.
generally lacks empathy, and a person who lacks empathy generally directs a
lot more interest to them, seeing life through the eyes of their own needs and
wants only.
abilities will increase, allowing you to experience stronger and more satisfying
relationships. The ability to communicate clearly also helps you to manage
conflict better and increases your capability to influence others effectively.
To build upon the traits of extroversion and empathy, consider doing the
following:
o
To improve empathy, put yourself in the shoes of others. Select someone who is
experiencing hardship (for example an asylum seeker or a friend who is in a
spot of trouble) and think about how you would feel if you were put in their
situation. Actively imagine how it must be to go through the experiences
they're having and what might alleviate some of their hardship in terms of
support and care.
o
o
When seeing someone going through something emotionally ask you, How
would I react in the same situation? Do these people deserve to suffer such
hardships? Should I feel sorry for this person? Are they being treated
fairly? and Would I like to be treated that way?
By doing this you will begin to understand others and develop empathy.
22
situation well and have a clear idea of it, if you cant take rational actions
toward it then what use would an analytical understanding of the situation be?
Conscientiousness is the act of analyzing a situation and deliberation is the act
of responding accordingly in a rational manner. In other words, it is the act of
seeing a situation, analyzing it, then acting upon it in a positive manner.
Many a person can "see" what's wrong but they stop there and don't move on to
the positive action as follow-through. Through the process of rational thinking
and acting upon the deliberation, you will find yourself making better
decisions and your ability to survive hardships will increase drastically. Paired
with an open mind, you will find yourself taking the best possible route out of
any sticky situation.
When something occurs, analyze it. Sometimes it isnt a bad thing to over
analyze, critique articles and get right down to the bone, provided you don't
suffer the "paralysis by analysis" problem. Get to the nub, then be prepared to
act upon what you've discovered.
o
Put yourself in a hypothetical situation and consider how you would react in
certain situations. Challenge yourself to a gradation of easy to very difficult
situations so that your thinking process has to work hard. Deliberating about
difficult situations before they happen to you helps to train your mind in
responsible reactions.
o
and taking the necessary steps to get there. One of the best things you can do is
to form goals and write them down so that they begin to direct your
deliberation. It's hard to go somewhere if you don't have the map and your life
is no different.
o
Before making a decision, make sure you have taken into account all
23
o
When making a decision, do not decide according to your mood. For example,
if you are angry at the time of a decision, it would be a very bad idea to make
an important decision. Make decisions when you are relaxed and have a clear
head.
to oneself and your surroundings in a positive manner. Knowing who you are
comes in big here. If you dont know who you are how can you expect to
know others? Worse still is expecting others to define you, to remove your
autonomy and sense of life purpose by delineating your pathway for you.
lifetime but it is the awareness that you continue to grow, change and learn
more about yourself that keeps you on an even keel. Be aware of whom you
are and you will begin to be much more aware of others and their dreams,
Once you know yourself you can begin to recognize your own emotions and
how they affect your thoughts and behavior, which is self-awareness.
domino falling over, once you have yourself down-packed, you should then
be able to recognize the emotions and behaviors of others with clarity, which
can lead to better health and personal happiness.
Ask yourself questions like, Why do I act like that? Why do I have certain
beliefs? "Why do I find it so confronting to have my beliefs challenged?"
Recognize your strengths and weaknesses and build upon the strengths
while working out how to either supplement or work around your
limitations.
Develop morals and evaluate them. This is best done through broad reading,
learning and listening to a wide group of people, including those who really
challenge your own view of the world. Don't simply adopt what your
24
carefully constructed from your broad learning and openness to the world.
o
their emotions by studying their body language and equally, you are always
sending certain messages through your body depending on how you control
it (or omit to control it).
Pay attention to:
o
Watch for sincerity: When someone smiles, is it a real smile? You can tell a
lot about a person from their smile. Read How to smile with the eyes for
details about a genuine smile.
Body position: Study body positions to understand others better and to pick
Some people like to hide themselves by having a closed body position; don't
25
always assume it's because of you, as many people are simply afraid to
reveal their real self to the world and use body language to stay shut within
themselves, believing it to be safer that way.
You can help such people unfurl through trusting them and showing them
that they can trust you, as well as being genuine and compassionate.
8. Be optimistic: Those who are optimistic tend to live a happy, successful life.
When you're optimistic, it's easier to see the beauty in life and everyday
building our resilience and shoring ourselves against the vicissitudes of life.
Optimism results in emotional well being and greater opportunities people
want to be around the optimistic person and this draws them to you, with all
the possibilities that more connections bring you.
26
INTELLIGENCE QUOTIENT
What is Iq?
It is a score derived from one of several different standardized tests designed
to assess intelligence. The term "IQ" comes from the German Intelligenz-
Quotient. When modern IQ tests are constructed, the mean (average) score
within an age group is set to 100 and the standard deviation (SD) to
In 1912, a German psychologist, William Stern, noticed that even though the
gap between mental age and chronological age widens as a child matures, the
ratio of mental age to chronological age remains constant, throughout the life of
a person.
This constant ratio of mental age divided by chronological age was given the
IQs range from 0 to above 200, and among children, to above 250. However,
about 50% of the population has IQs between 89 and 111, and about 80% of the
population has IQs ranging between 80 and 120, with 10% lying below 80, and
10% falling above 120.
27
Intelligence :
resolve problems making this an important skill to develop and use. Using
a well developed EQ will help you manage your emotions. And developing
a higher EQ can be done quite easily.
28
not have the emotional skills to successfully work or play, thus limiting their
potential future.
But at the same time a student also needs to have knowledge i.e. high IQ, in
order to contemplate the right and wrong, and make the correct decisions. If
a student lacks logic then he would not be in a situation to empathize with
others, in turn not achieving his goals.
skills for good decision-making as well as good inter-personal relations with co-
This is so, because EQ help individuals build and maintain relations with peers
and superiors, increases productivity and opens up doors for clarity in
communication (good listening habit is integral to EQ).
29
CASE STUDY:
EMOTIONALLY WEAK
1
1
1
1
1
1
1
AVERAGE
1
1
1
1
1
1
1
1
1
1
1
1
1
EMOTIONALLY STRONG
1
1
1
1
1
13
Method:
A set of questionnaire are being given to the teenagers and adults to determine
their level of emotional intelligence. This will be helpful to determine a persons
level of emotional intelligence.
Importance:
1) People will become more aware of the importance of Emotional Intelligence.
2) From this study, it will be determined if emotional intelligence influences
peoples success in life more than IQ. Since peoples emotional intelligence can be
improved unlike IQ, more people will have better chance to be successful in life
by improving their low emotional intelligence.
3) For the people who have low emotional intelligence and low IQ, finding the
importance of EI will make them think about their future in a different way. They
will have more self-confidence and will hopefully try to do better in life by
improving their emotional intelligence.
30
Personality Analysis
After computing the results from the questionnaire, there were three main
categories that were analyzed.
1) People with High EQ
2) People with Average EQ
3) People with Low EQ.
Here, we cover the figures of the questionnaire and the characteristics of each
personality, the benefits and consequences.
I. HIGH EQ
In the questionnaire, there are 5 people who are emotionally strong, having a
high EQ.
31
Benefits Of High EQ :
1. Adaptability
Developing emotional intelligence allows an individual to understand the
emotions or motives of others and as a result they are more willing to adapt to a
situation than a person who can only understand what they personally are
feeling.
person with high EI to influence others. Understanding needs and feelings lends
itself to developing courses of action that will fulfill those needs and at the same
time accomplish what the leader wants accomplished.
3. Emotional control
Persons with a high EI understand their own emotions and can analyze them
rationally. So when they experience frustration or fear or anger, they are less
likely to react to them instinctively and are more likely to act in a controlled and
informed manner.
4. Less Impulsive
High EI means bad news for marketers who depend on impulse buys. People with
high EI don't react impulsively but rather look at their feelings and make rational
decisions without the interference of overwhelming emotional pull.
5. Strong relationships
Maybe one of the greatest advantages of elevated emotional intelligence is the
ability to enter into and sustain strong and fulfilling relationships. Being able to
understand and appreciate the emotions of others and not being driven by a "me
first" need can result in more satisfying and less conflictive interactions with the
people around you.
32
6. More optimistic
Face it. We live in a culture that sees the glass half empty more than we see it half
full. High EI develops high self esteem which in turn gives the person the
confidence to see the brighter side even in difficult situations.
7. Better stress management
Precisely because they have more self esteem, self confidence and an optimistic
viewpoint of life, people with developed EI can handle more stress and pressure
than others. Being able to identify stress points not as threats but simply as
that you are born with. Others say you can improve it through training programs
like emotional intelligence workshops. Whatever the answer is, it's obvious that
understanding ourselves and the emotions of others has a distinct advantage in
communications, relationships and personal behavior.
II.
AVERAGE EQ :
In the questionnaire, there are 13 people who are average, i.e. they have an
average EQ. The ratio becomes 13:25.
People with an average EQ lie somewhere between the High and Low EQ
people, i.e. they have mixed characteristics of both these categories.
Characteristics of average EQ person :
33
III. LOW EQ :
The questionnaire has 7 people who are emotionally weak, i.e. have a low EQ.
The ratio becomes 7:25.
Doesn't take responsibilities for his feelings; but blames you or others for
them.
Can't put together three word sentences starting with "I feel..."
Can't tell you why she feels the way she does, or can't do it without
blaming someone else.
o
o
Low EQ causes that people are drawn to symbolism and symbolic activities
that lack substance.
Low EQ can easily allow a person to misdirect his anger against innocent
parties if others label the parties as bad.
34
o
intelligence. After all, roughly half the population has to be below average in
emotional intelligence. But no one would expect that half of the population to
be uniformly unsuccessful -- and that half of the population certainly arent
all unsuccessful.
There are several reasons that people lower in emotional intelligence can still
be highly successful:
whole, is only one human ability among many. A person can employ many
other abilities aside from emotional intelligence.
and preferences in the face of a complex environment. That is, a person will
compensate for low emotional intelligence by building on other strengths.
The nature of EI as an ability can be clarified by understanding that many
kinds of effective, successful people may score low on ability scales of
emotional intelligence. It is also the case that other, less effective people may
score high on the test.
35
CONCLUSION
From the following case study done above, we can conclude that both IQ and
EQ are very important for success; though a person having a low EQ can also
be successful.
Also, EQ can be developed at any stage in life, there is no such thing that
It is not necessary that the only people having a high level of EQ are
36
BIBLIOGRAPHY
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http://www.lucidpages.com/intel.html
9. Emotional Intelligence
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37