A Summer Training Project Report on

A STUDY OF RECRUITMENT & SELECTION IN IDBI

FEDERAL LIFE INSURANCE CO. LTD.
(IDBI FEDERAL LIFE INSURANCE CO. LTD.)
Submitted in partial fulfillment of the requirements for the award of the
degree of Master of Business Administration programme of Guru Gobind
Singh Indraprastha University, Delhi.

Submitted To:

Submitted by:

Prof. Preeti Harish

Richa Sindhu
01717903914

Periyar Management and Computer College

FC-33, Plot No.1 & 2, Institutional Area, Jasola
New Delhi 110025
Batch (2014-2016)

DECLARATION
I, hereby declare that the Summer Training Project Report, entitled A STUDY OF
RECRUITMENT & SELECTION IN IDBI FEDERAL LIFE INSURANCE CO. LTD, is
an authentic work carried out by me at IDBI FEDERAL LIFE INSURANCE CO. LTD. It has
not been submitted earlier for award of any degree or diploma to any institute or university.

Place: New Delhi

Candidates signature

Date:

Name: Richa Sindhu

Enroll. No.: 01717903914

Countersigned

Name: Prof. Preeti Harish

Supervisor
Periyar Management and Computer College

ACKNOWLEDGEMENT
It is my pleasure to be indebted to various people, who directly or indirectly contributed in the
development of this work and who influenced my thinking, behaviour and acts during the course
of study.
I express my sincere gratitude to Prof. (Dr.) Susheel Chhabra, the worthy Director of Delhi
College of Advanced Studies, for providing me an opportunity to undergo summer training
project under his leadership.
I am thankful to Mr. (Manager) for his support, cooperation and motivation provided to me
during the training for constant inspiration, presence and blessings at IDBI Federal Life
Insurance Co. Ltd. I also extend my sincere indebtedness to Prof. Preeti Harish who provided
her valuable suggestion and precious time in accomplishing my project.
I also take the opportunity to express my sincere gratitude to each and every person, who
directly or indirectly helped me throughout the project and without anyone of them this project
would not have been possible.
The immense learning from this project would be indelible forever.

Richa Sindhu

TABLE OF CONTENT

CONTENTS
Sr. No.
1
2
3
4
5
6
7
8
9

Titles
Executive Summary
Objective of the study
Company Profile
Research Methodology
Literature Review
Data presentation, Analysis
& Interpretation
Findings And Suggestions
Conclusion
Annexure
A) Questionnaire
B) Bibliography

Page No.

Chapter 1

Executive Summary

Executive Summary
In todays corporate and competitive world, I find that insurance sector has the maximum
growth potential as compared to the other sectors. Insurance has the maximum growth
rate of 70-80% while as FMCG sector has maximum 12-15% of growth rate. Despite
recession this sector has noticed a growth rate of around 35-40%. The growth potential
attracts individuals to enter this sector and IDBI-Federal Life Insurance Company Ltd has
given me the opportunity to get a peek of highly competitive and enhancing sector.
The awareness related to life insurance products in India, among the mass, is still very
low. The level is even lower in rural areas. Insurance is still considered as a tool for tax
planning only, even when companies have attached investment benefits to it.
The major factors affecting the purchase of an insurance product are trust, service,
product features and relationship with advisors. Firms like LIC are still favored only
because of being a government undertaking units. The concept of mis-selling has
paralyzed the sector itself. People find it hard to have faith in advisors. Their job is really
very hard. People are now getting aware of the various investment tools available in the
market. The masses in urban cities like Pune have started comparing the products. While
talking to different people, I found that their purchase decision was highly influenced by
their family and colleagues. They purchased the insurance products at the time when they
needed it most, which according to them was at the time of tax planning, whereas any
insurance product must be bought when the individual needs it least so that they can
actually calculate the amount of life cover they need and the type of investment they
want. They can spread awareness by organizing various camps, sending mails or through
free counseling for interested people.

Chapter
2
OBJECTIVE
OF
THE STUDY

Chapter 2
OBJECTIVE OF THE STUDY
TITLE OF THE PROJECT
The project report titled STUDY OF RECRUITMENT & SELECTION POLICY IN IDBI
FEDERAL LIFE INSURANCE CO. LTD. has potential of further analysis.

OBJECTIVES OF THE STUDY

To study the recruitment and selection policy followed in IDBI Federal Life
insurance company Ltd.

To study the various sources of recruitment followed in IDBI.

To learn what is the process of recruitment and selection that should be followed.
To search or headhunt people whose skills fits into the company values.
To induct outside with new perspective to lead the company.

SCOPE OF THE STUDY

In this competitive world retaining the customers has become important part and
parcel of the business activity, since in this arena the people who adopt to changes
and new technologies will survive.
This study will help to understand customer need, preference and what they
require from the service station and this study will not only help me as a student
but it will also the IDBI FEDERAL LIFE INSURANCE COMPANY LIMITED
to improve its service standard.

Chapter 3

COMPANY
PROFILE

Chapter 3
COMPANY PROFILE
The project report titled STUDY OF RECRUITMENT & SELECTION

POLICY IN IDBI FEDERAL LIFE INSURANCE CO. LTD.

History:
Type- Joint Venture
Industry- Life insurance
Founded- March 2008
Headquarters- Headquarters in Mumbai India
Key people- Yogesh Agarwal, Chairman
G V Nageswara Rao, MD & CEO.
Products- Individual Life Insurance, Group Insurance and Pension Plans
Employees- 1,000 on-roll employees and 7,500 agents
Website- Official Website

Company Information
Full name IDBI Federal Life Insurance Co Ltd.
Legal Address 1st Floor, Trade view Building, Oasis Complex, Kamala City,
Pandurang Budhkar Marg, Lower Parel ( W ); Mumbai; Maharashtra; 400013
Status: Non-Listed
Legal Form: Other non-liability limited
Operational Status: Operational

Financial Auditors: Dass Gupta & Associates (2010)

Tel: +91 22 2490 8109-10

Company Description:
IDBI Fortis Life Insurance Co Ltd, is a joint venture between three leading financial
conglomerates Indias premier development and commercial bank, IDBI, Indias
leading private sector bank, Federal Bank and Europes premier Bank assurer, Fortis,
each of which enjoys a significant status in their respective business segments. In this
venture, IDBI owns 48% equity while Federal Bank and Fortis own 26% equity each.
IDBI Fortis launched its first set of products across India in.

Product of the Company:

BONDSURANCE
Get guaranteed return on your investment with life insurance IDBI Federal Bondsurance
Plan is designed for customers looking for guaranteed returns which will not get affected
by financial market conditions. It offers guaranteed return on investment along with life
insurance cover.
Investment in this Plan is eligible for deduction under Sec 80C of the Income Tax Act and
the maturity amount is tax-free under Sec 10(10D) of the Income Tax Act.
If you are looking for a safe and steady approach to meet your dreams, you need a plan
that will give you steady and assured returns that are not dependant on market conditions.
IDBI Federal Bondsurance Plan is the ideal plan to beat the ups and downs around you.

WEALTHSURANCE
Wealthsurance plans combine wealth creation with insurance protection into one
powerful financial solution. Unlike other investment alternatives, it allows you to ensure
that your goals of wealth creation are achieved even in the event of serious illness,
accidents, disablement or death.

Insured Wealth Plans to grow wealth under a protective cover

Wealthsurance offers you Insured Wealth Plans. They allow you to create, build and
manage wealth by giving several choices and great flexibility so that your plan meets
your specific needs. You can decide how you wish to save so that it suits your savings
habit. You can choose how your money is invested so that you can grow wealth as per
your investment preferences. What is even better, Wealthsurance protects your wealth
plans with life insurance benefits so that your wealth-building efforts remain unaffected
in unforeseen events and your financial goals can still be achieved.
As a seasoned investor, you recognise the ability of the equity markets to build wealth
over the long term. But you also appreciate the fact that the growth potential of the
market comes with the accompanying risk of volatility
HOMESURANCE
Your new home is the fulfillment of a long-cherished dream. Only you know the careful
planning that went into its choice. And only you understand the hard work that went into
arranging the financing including the home loan. Truly, your home is your best gift to
your family. Just imagine what would happen, if due to an unfortunate event, you were
not around. The entire burden of your home loan would have to be borne by your family.
But you can ensure that they inherit a home and not a home loan. We understand the
importance of protecting your home loan and the powerful IDBI Federal Homesurance
Protection Plan can help you insure your home loan at a reasonable cost.
TERMSURANCE
Happiness & security for our family is something all of us strive to achieve. However,
there are times when you ask yourself - What if something were to happen to me? What
would happen to my loved ones? Have I secured my family financially so that they
dont have to face lifes burdens? Different people have different needs and seek
different things from an insurance plan. Some look for a large cover option at a low cost,
while others seek return of premium on maturity of the policy. There are some who may
want their plan to keep in touch with inflation, while others may seek flexible premium

payment options.
INCOMESURANCE
Grow your Guaranteed Annual Income each time you pay premium Some goals cannot
be left to chance. Like educating your child, or planning for her marriage, or providing
financial security to a loved one, or ensuring a comfortable retirement income. Or you
may just want to ensure a future additional income stream.
How can you be confident of achieving these goals?
1. You need a plan that allows you to save regularly to reach your objective.
2. You want the plan to give you assured income payments that are not dependent upon vagaries

such asthe stock market.

3. You want the plan to work and your goals to be achieved even if anything happens to
you.
A cover for all your needs
Independent regular income for your wife. You can ensure that your wife is secured with
an independent income. You can also ensure that no one, including creditors or claimants,
can touch that money.
Financial security for your parents
What better gift can you give your parents when you start earning yourself? You can gift
them a secure, regular income to ensure a comfortable life. Regular income payments can
help them enjoy their senior years doing things they had always wanted to but never
found the time for.

Child's Education
You can save regularly and get guaranteed payouts to meet your child's education. You
can be rest assured that your goal will be achieved even if anything were to happen to
you.
Daughters Marriage You can withdraw your guaranteed income when the time comes

for marriage. You can meet the wedding expenses or give her a regular income. It is the
best present you can give when she is setting up her home.
Get additional income from time to time
Over and above your normal income, IDBI Federal Incomesuranc Endowment & Money
Back Plan can help you get additional income from time to time. You can indulge in a
purchase of your choice, take a vacation or just gift it to your loved ones, the choice is
yours. At the same time, you can also ensure life insurance protection for your family's
security.
RETIRESURANCE
It is difficult to predict the future but with more of us living longer, the possibility of
outliving our savings could become a harsh reality. In fact, you could easily spend almost
20-25% of your life in retirement. This is the time in your life when you will face the
retirement challenge. As time goes by, your responsibilities grow as well, increasing your
expenses. Also lets not forget the effect of inflation. Inflation increases the cost of living.
Take the following increases in basic amenities over the last 20 years and you can
understand what you could be up against after 20 years.

These are approximate rates based on market sources and are presented for illustrative
purposes only.
But when is a good time to start planning for retirement?

The answer is as soon as you can. It is never too early to plan ahead for something as
important as a comfortable retirement. The earlier you start, bigger your corpus or your
retirement.
LOANSURANCE
Loansurance is a cost-effective way to ensure that the outstanding debt is settled in the
unfortunate event of death of the insured member. This term assurance plan provides
cover to a person directly liable for loan repayment (and the partners, in case of a
partnership), as per the benefit schedule.
Reducing cover
Under this option, your insurance cover reduces as per your benefit schedule. The benefit
schedule is computed over a period of time, taking into account initial loan interest rate,
the loan term and outstanding loan amount.
Level Cover
The level cover option of Loansurance provides a cover for the sum insured as specified
by the insured member and can be to the extent of the full agreed loan amount plus
accrued interest as chosen by the insured member.

Chapter 4

Literature Review

Chapter 4
Literature Review

MEANING OF HUMAN RESORCE MANAGEMENT

Human Resource plays a crucial role in the development process of the modern economics.

There are great differences in development between countries which seem to have
roughly equal resources, so it is necessary to enquire into the difference in human
behaviors
ARTHUR LEWIS -

Human resource management is the management of employees skill, knowledge abilities, talent,
aptitude, creativity, ability etc. different terms are used for denoting Human Resource
Management. They are labor management, labor administration, labor management relationship,
employee employer relationship, industrial relationship, human capital management, human
assent management etc. Though these terms can be used differently widely, the basic nature of
distinction lies in the scope or coverage and evolutionary stage. In simple since, human resource
management means employing people, developing their resources, utilizing, maintaining and
compensating their services in tune with the job and organizational requirements.

Recruitment Policy:

Recruitment Procedure overview

Manpower Requisition Form

Recruitment Plan
Budget
Sourcing
Selection Process
Joining
Post Recruitment Data Updating

Recruitment:
Recruitment is hiring of employees from outside. Recruitment has been regarded as the most
important function of the HR department , because unless the right type of people are hired, even
the best plans, organization chart and control system would not do much good.
Recruitment is the discovering of potential applicant for actual or anticipated organizational
vacancies. Accordingly the purpose of recruitment is to locate sources of manpower to meet the
job requirements and job specification.
It is defined as a process to discover the sources of manpower to meet the requirements of
staffing schedule and to apply effective measures for attracting the manpower to adequate
number to facilitate effective selection of an effective workforce
Yoder points out that recruitment is a process to discover the sources of manpower to meet the
requirement of the staffing schedule and to employee effective measures to attracting that
manpower in adequate number to facilitate effective selection of an effective workforce.
Edwin B Flippo defines recruitment as the process of searching for prospective employees and
stimulating them to apply for the jobs in the organization.
It is the process of finding and attracting capable applicants for employment. The process
begins when new recruits are sought and ends when their application are submitted. The result is
a pool of applicants from which new employees are selected.

Methods of Recruitment
Dunn and Stephens summaries the possible recruiting methods into three categories, namely
1: Direct method
2: Indirect method
3: Third party method
DIRECT METHOD

The direct method includes sending of the recruiters to different educational and professional
institutions, employees contact with public, and mannered exhibits. One of the widely used
methods is sending the recruiters to different colleges and technical schools. This is mainly done
with the cooperation of the placement office of the college. Sometimes, firms directly solicit
information form the concerned professors about student with an outstanding records.
Other direct methods include sending recruiters to conventions and seminars, setting up exhibits
at fairs, and using mobile offices to go the desired centers.
INDIRECT METHOD
Indirect method involves mainly advertising in newspapers, on the radios, in trade and
professional journals, technical magazines and brochures.

Local newspaper can be good sources of blue collar workers, clerical employees, and lower level
administrative employees.
The main point is that the higher the position in the organization the more dispersed
advertisement is likely to be. The search for the top executive might include advertisement in a
national periodical, whereas the advertisement of the blue color jobs usually confine to the daily
newspaper.

According to the Advertisement tactic and strategy in personnel Recruitment, three main
points need to be borne in the mind before an advertisement in inserted.
First, to visualize the type of applicants one is trying to recruit.
Second, to write out a list of advantages the company offers, or why should the reader join the
company.
Third, to decide where to run the advertisement , not only in which area, but also in which
newspaper having a local, state or a nation- wide circulation.
THRID PARTY
These include the use of commercial or private employment agencies, state agencies, and
placement offices of schools colleges and professional associations recruiting firms, management
consulting firms, indoctrination seminars for college professors, and friends and relatives.
Private employment agencies are the most widely used sources. They charge a small fee from the
applicant. They specialize in specific occupation; general office help, salesmen, technical
workers, accountant, computer staff, engineers and executives.
Schools and colleges offer opportunities for recruiting their student. They operate placement
services where complete bidet and other particular of the student are available.
Professional organization or recruiting firms maintain complete information records about
employed executive. These firms maintain complete information records about employed
executives. These firms are looked upon as the head hunters, raiders, and pirates by
organization which lose their personnel through their efforts.

Evaluation of the recruitment method

The following are the evaluation of the recruitment method
1: Number of initial enquires received which resulted in completed application forms
2: Number of candidates recruited.
3: Number of candidates retained in the organization after six months.
4: Number of candidates at various stages of the recruitment and selection process, especially those
short listed.

MY JOB AT IDBI FEDERAL LIFE INSURANCE

I started my job as HR Trainee. My job profile was to handle RECRUITMENT in my project.
The senior sales manager narrated me the whole procedure. My job profile was to generate
resumes from the various job sites such as Naukri.com, Timesjobs.com etc. according to the
requirements of the company. After generating the resumes from the sites the next step is to
shortlist the resume which best suited the requirements.

Now the short-listed candidates have to be given a phone call in order to find out their interests
and schedule them for interview. There are 2 forms of interview that a candidate can appear for:

Personal Interview.
Telephonic Interview.

PERSONAL INTERVIEW
This is regarded to be the BEST FORM of interview. In such form of an interview the candidate
personally appears in front of the interviewer and gives his interview. This is regarded to be the
best form of interview as the interviewee has the best chances of making his points clear in front
of the interviewer.
TELEPHONIC INTERVIEW
Sometimes an interview is taken on the phone. A telephonic conversation is done between the
interviewer and the interviewee where the interviewer calls up the candidate via phone and
conducts the interview

The Job profile

Selling insurance and building customer relations.

Qualification
Entry level opening:
Graduates in any stream preferred can be. 10th or 12th standard pass, according to the irda
stipulation, depending on region of operation. Additional communication skills and ability to
interact with people will help.

Middle level opening:

Professional in finance or marketing with the experience in service industry. (As asst sales
manager)

Senior sales openings:

Senior professional with experience of handling junior staff preferred (CEP/Senior consultant

Chapter 5

RESEARCH
METHODOLOGY

Chapter 5
RESEARCH METHODOLOGY

Business research is a systematic enquiry that provides information to guide business decision
and aimed to solve managerial problems. Business research is of recent origin and it is largely
supported by business organizations that hopes to achieve competitive advantages Research
Methodology is a way to systematically solve the problems. It may be understood as a science of
studying how research is done scientifically. It includes the overall research design, the sampling
procedure, data collection method and analysis procedure.

DESCRIPTIVE RESEARCH
Descriptive research study includes surveys and fact-finding enquires of different kinds, which
help the researchers to describe the present situation that makes the analysis about 15 the
effectiveness of employee satisfaction among the employees and helps to reach the objective.

SAMPLING DESIGN/TECHNIQUES:
Sampling design is to clearly define set of objective, technically called the universe to be studied.
This research has infinite set of universe and the sampling design used in the study is nonprobability sampling convenience sampling.

SAMPLE UNIT/SAMPLE SIZE:

The item selected from the population constitutes the sample size. The study covers the
customers of IDBI federal life insurance company. Total sample size for the study is 50.

LIMITATIONS OF THE STUDY

This study was conducted with less sample size due to time constraint and the survey was
conducted only in Delhi, so the research findings may not be generalized. Some of the
customers are reluctant to give full information, this leads to bias & may not reflect the
true picture.
The observations are only based on current scenario, as it could change in future.

RESEARCH PROCESS
The research process has four distinct yet interrelated steps for research analysis it has a logical
and hierarchical ordering:

Determination of information research problem.

Development of appropriate research design.
Execution of research design.
Communication of results.

Each step is viewed as a separate process that includes a combination of task, step and
specific procedure. The steps undertake are logical, objective, systematic, reliable, valid,
impersonal and ongoing.

SAMPLE SIZE:
The sample size was: 50 respondents.
I have targeted 50 customer in the age group above 21 years for the purpose of the
research. The target population influences the sample size. The target population
represents the Pune City regions. The people were from different professional

backgrounds. The details of our sample are explained in chapter named primary research
where the divisions are explained in demographics section.

3.2 Sources Data Collection Methods:

Primary Data:
Primary data was collected through survey method by distributing questionnaires to
branch manager and other sales manager. The questionnaires were carefully designed by
taking into account the parameters of my study.

Secondary Data:
Data was collected from books, magazines, web sites, going through the records of the
organisation, etc. It is the data which has been collected by individual or someone else for
the purpose of other than those of our particular research study.
SAMPLING PLAN:Sampling Size: Unit was also 50 respondents of IDBI Federal Life Insurance Company
Limited.
Work area:

Pune City In Karve Road, Deccan, Kothrud Areas

Sampling type: Cluster sampling

Sampling unit: Individual owners of Insurance Company
Sample Technique: Stratified random sampling .

Chapter 6

Data Interpretation
&Analysis

Chapter 6
Data presentation, Analysis & Interpretation

Q.1 What form of interview did you prefer?

Factor

Personal Interviews
Telephonic interview
Video Conferencing
Other
Total

No. of Respondent

(%. of Respondent )

20
15
10
5
50

40%
30%
20%
10%
100%

Interview Prefer

10%
40%

20%

30%

Interpretation:
40% most of the people Prefer Personal interviews, 30% prefer to take telephonic
interviews whereas only 20% go for video conferencing and rest 10% adopt some
other means of interviews.

Q.2 How do you rate the HR practices of the company?

Factor
Very Good
Good
Average
Bad
Total

No. of Respondent
23
15
7
5
50

(%. of Respondent )
46%
30%
14%
10%
100%

Rate the HR practices of the company

Average
14%

Bad
10%
Very Good
46%
Good
30%

Interpretation:
30% of the respondents feel that HR department is good where and 46% say that its very
good where as 14% says its average and only 10% respondents feel its bad.

Q.3 How is the induction carried out by the IDBI Federal?

Factor
Good
Very good
Cant say
Total

No. of Respondent

18
27
5
50

(%. of Respondent )

36%
54%
10%
100%

Rating for induction

Cant say, 10

Good , 36

Very good, 54

Interpretation:
From the above chart it shows that the 54% respondents say very good, 36% respondents say
good and 10% respondents say cant say for induction carry out from IDBI Federal.

Q.4 What are the sources do you preferred for recruitment and selection?

Factor
Internal
External
Both
Total

No. of Respondent

6
13
31
50

(%. of Respondent )

12%
26%
62%
100%

Sources for Recruitment and Selection

Internal
12%

External
26%

Both
62%

Interpretation:
About 62% of the respondents say that they prefer both internal as well as external source
for recruitment and selection where as only 12% go for internal source and 26% go for
external sources.

Q.5 Which method do you mostly prefer for recruitment and selection?
Factor
Direct

No. of Respondent

33

66%

Indirect

15

30%

Third Party

4%

Total

50

100%

(%. of Respondent )

Mostly Prefer for Recruitment and

Selection Method
70

Direct, 66

60
50
40

Indirect, 30

30

20
10
0

Third Party, 4

Direct

Indirec
t

Third Party

Interpretation:
About 66% of the respondents go for direct recruitment and selection and 30% go for
Indirect and only 4 % go for third party recruitment way.

Q.6 When do you prefer to go for manpower planning recruitment?

Factor
Yearly

No. of Respondent

10

20%

Quarterly

25

50%

No fixed Time

15

30%

Total

50

100%

(%. of Respondent )

Prefer to go for Manpower planning

60
50
40
30

Prefer to go for Manpower

planning

20
10
0
Yearly

No fixed Quaterly

Time

Interpretation:
In the above chart it shows that 50% of the respondents prefer for Quarterly manpower planning
and 30 % do not follow any pattern they dont have any fixed time where as 20% go for yearly.

Q.7 Are you satisfied by the services provided by the IDBI Federal Life Insurance?
Factor
Satisfied

No. of Respondent

14%

Very Much Satisfied

40

80%

Not Satisfied

6%

Total

50

100%

(%. of Respondent )

Satisfied by the services

90
80

80

70
60
50
Satisfied by the
services

40
30
20

15

10
0

5
Satisfied

Very
Much
Not
Satisfied Satisfied

Interpretation:
The study reveals that in IDBI 80% of the respondents are very much satisfied & 14%
are satisfied & 6% of the employees are not satisfied from services provided.

Q.8 Computer facility is provided to all the employees of the recruitment department?
Factor
Satisfied

No. of Respondent

45

90%

Not Satisfied

6%

Cant say

4%

Total

50

100%

(%. of Respondent )

Computer Facility
Satisfied
6%

Not Satisfied

Cant say

4% 0%

90%

Interpretation:
The study reveals that in IDBI 90% of the respondents preferred computer facility it provided to
all the employee of this department. 6% of the respondents are satisfied and 4% of the
respondents are not satisfied from this facility

Q.9 The recruitment and selection procedures support internal control of IDBI Federal
Life Insurance.
Factor
Yes

No. of Respondent

42

84%

No

16%

Total

50

100%

(%. of Respondent )

Internal Control
YES

NO

16%

84%

Interpretation:

From the above chart it shows that 84% of the respondents say yes and 16% of the respondents
say no for recruitment and selection procedures support internal control

Q.10 What are the sources for external recruitment are preferred?

Sources

No. of Respondents

% of Respondents

Campus interview

17

Placement Agencies

17

34%

Data bank

12

24%

Causal Applicants

Total

50

34%

100%

sources for external recruitment

Casual
applicants, 8
Data bank, 24

Campus
interviews,
34

Placemen
t
agencies,
34

Interpretation:
From the above chart it shows that 34% of the respondents say campus interview, again 34% say
placement agencies, 24% of the respondents say data bank and 8% of the respondents say casual
applicants.

Chapter 7

Findings and
Suggestions

Chapter 7
Findings and Suggestions

FINDINGS:

40%most of customer prefer personal interview, 30% prefer to take telephonic interviews
where as 20 % go for video conferencing and rest 10% adopt some other means.
The study reveals that in IDBI 30% of the people feel the HR department is good and
45%say that its very good.
The study reveals that 61% of the recruitment policy and procedures support internal control.
It is founded that 66% of the people prefer direct recruitment.
In IDBI Federal 32% managers go for campus interviews and 40%go for placement agencies.
80% of the adequate satisfied with IDBI service .
61% of the managers they preferred internal source of recruitment.
Now 50% of the people go for quarterly manpower planning. And 20% do not follow any
pattern.
From the above study I found that 90% of the computer facility is provided to the employees.
Only 40% of the customer satisfied with carrer in insurance advisor ship.

SUGGESTIONS:
Following are suggestions made for the benefits and augmentation of the sound working of the
Company - IDBI Federal Life Insurance Co. Ltd.:

The work of receiving, issuing, accounting and stoiing responisibilty should be properly.
Segeregated so that it will increase the productivity of the organization.
All the documents should be verified timely by the operation department.
All the policies should be updated time to time according to the company's requirement.

Proper trainer should be provided to the trainees.

Friendly atmosphere should be there by proper interaction and activities.

CONCLUSION

CONCLUSION

Summer training is a best example for a trainee to learn about the company working,
corporate culture under which he is operating the functions. IDBI Federal Life Insurance
Co. Ltd. is a life insurance company under which I gained a significant knowledge with
respect to life insurance, its importance and applicability as well as undertook the task to
recruits Insurance Advisors which is conductive for the company to grow with more
prosperity. What I taught in the management institute utilized them fruitfully leading to
the best advantage to the company and to the best experience for mine. At far I can
conclude that life insurance is a noble service. This is very important for every citizen to
learn and realize its importance because this is the only source which can remain the
status where one is with the family bread gainer and ever when he is not. With the
growing financial sector I would like to choose this industry for my future career
advancement and as an opportunity to service this industry.

QUESTIONNAIRE
ANNEXURE

QUESTIONNAIRE
ANNEXURE

a) Name ..

b) Occupation ..

c) Age ..

d) Income.

e) Address:-.
Q 1 What form of interview did you prefer?
A) Personal Interviews

B) Telephonic interview

C) Video Conferencing

D) Other

Q 2 How do you rate the HR practices of the company?

A) Very Good

B) Good

C) Average

D) Bad

Q3 How is the induction carried out by the IDBI Federal?

A) Very Good

B) Good

C) Cant Say
Q 4 What are the sources for recruitment and selection?
A) Internal
C) Both

B) External

Q 5 Which method do you mostly prefer for recruitment and selection Preferred way of
recruitment?
A) Direct

B) Indirect

C) Third Party
Q 6 When do you prefer to go for manpower planning ?
A) Yearly

B) Quarterly

C) No fixed Time
Q 7 Are you satisfied by the services provided by the IDBI Federal Life Insurance?
A) Satisfied

B) Very Much Satisfied

C) Not Satisfied
Q 8 Computer facility is provided to all the employees of the recruitment department?
A) Satisfied

B) Not Satisfied

C) Cant Say
Q 9 The recruitment and selection procedures support internal control of IDBI Federal Life
Insurance.
A) Yes

B) No

Q 10 What is the sources for external recruitment?

A) Campus interviews
C) Data bank

B) Placement agencies
D) Casual applicants

BIBLIOGRAPHY

BIBLIOGRAPHY

WEBSITES:

www.idbi federal.com
www.scribd.com
www.google.com
www.indiaindustry.com

BOOKS:

Marketing Research - Tull and Hawkins

Marketing Management- Philip Kotler

COMPANY MAGZINES AND MANUALS