CHAPTER 1

INTRODUCTION

1.1 ABOUT THE INDUSTRY

OVERVIEW OF NTPC
Indias largest power company, NTPC was set up in 1975 to accelerate power development in
India. NTPC is emerging as a diversified power major with presence in the entire value chain
of the power generation business. Apart from power generation, which is the mainstay of the
company, NTPC has already ventured into consultancy, power trading, ash utilization and
coal mining. NTPC ranked 384th in the 2013, Forbes Global 2000 ranking of the Worlds
biggest companies. NTPC became a Maharatna company in May, 2010, one of the only four
companies to be awarded this status. The total installed capacity of the company is 43,108
MW (including JVs) with 17 coal based and 7 gas based stations, located across the country.
In addition under JVs, 7 stations are coal based & another station uses naphtha/LNG as fuel
and 7 renewable energy projects.NTPC has been operating its plants at high efficiency levels.
Although the company has 16% of the total national capacity, it contributes 25.6% of total
power generation due to its focus on high efficiency.
In October 2004, NTPC launched its Initial Public Offering (IPO) consisting of 5.25% as
fresh issue and 5.25% as offer for sale by Government of India.NTPC thus became a listed
company in November 2004 with the Government holding 89.5% of the equity share capital.
In February 2010, the Shareholding of Government of India was reduced from 89.5% to
84.5% through Further Public Offer. Government of India has further divested 9.5% shares
through OFS route in February 2013. With this, GOI's holding in NTPC has reduced from
84.5% to 75%. The rest is held by Institutional Investors and the Public.
BUSINESS DEEVELOPMENT
NTPC, with a rich experience of engineering, construction and operation of around 35,000
MW of thermal generating capacity, is the largest and one of the most efficient power
companies in India, having operations that match the global standards .commensurate with
our countrys growth challenges, NTPC has embarked upon an ambitious plan to attain a total
installed capacity of 128,000 MW by 2032. Towards this end, NTPC has adopted a multipronged strategy such as Greenfield Projects, Brownfield Projects, Joint Venture and
Acquisition route. Apart from this, NTPC has also adopted the Diversification Strategy in
related business areas, such as, Services; coal Mining, Power Trading, Power Exchange,
Manufacturing to ensure robustness and growth of the company.

DIVERSIFIED GROWTH
As per new corporate plan, NTPC envisages to have an installed capacity of 128 GW by the
year 2032 with a well-diversified fuel mix comprising 56% coal, 16% gas, 11% nuclear
energy, 9% renewable energy and 8% hydropower based capacity.
As such, by the year 2032, 28% of NTPCs installed generating capacity will be based on
carbon free energy sources. Further, the coal based capacity will increasingly be based on
high-efficient-low-emission technologies such as Super-critical and Ultra-Super-critical.
Along with this growth, NTPC will utilize a strategic mix of options to ensure fuel security
for its fleet of power stations.
NTPC diversify their utility in various areas:
1) Hydro Power
2) Renewable Energy
3) Nuclear Power
4) Coal Mining:
5) Power Trading
6) Ash Business
7) Power Distribution
8) Equipment Manufacturing.

1.2 COMPANY PROFILE

ABOUT BADARPUR THERMAL POWER PLANT
The Badarpur Thermal Power Station has an installed capacity of 705 MW. It is situated in
south east corner of Delhi on Mathura Road near Faridabad. It was the first central sector
power plant conceived in India, in 1965. It was originally conceived to provide power to
neighboring states of Haryana, Punjab, Jammu and Kashmir, U.P., Rajasthan, and Delhi. But
since year 1987 Delhi has become its sole (only) beneficiary. It was owned and conceived by
Central Electric Authority. Its construction was started in year 1968, and the First unit was
commissioned in 26 July 1973. The coal for the plant is derived from the Jharia Coal Fields.
This was constructed under ownership of Central Electric Authority, later it was transferred to
NTPC.
3

It supplies power to Delhi city. It is one of the oldest plants in operation.

HUMAN RESOURCES
'People before PLF (Plant Load Factor)' is the guiding philosophy behind the entire scope of
HR policies at NTPC. We are strongly committed to the development and growth of all our
employees as individuals and not just as employees. We currently employ approximately
26,000 people at NTPC.
Competence building, Commitment building, Culture building and Systems building are the
four building blocks on which our HR systems are based.
NTPC follows HR practices which are as follows: Career Advancement & Opportunities
Recruitment
Rewards & Recognitions
Innovate, Create, Compete
Quality of Work-Life
Knowledge Management in NTP
Education Up-gradation Schemes
Training and development
Seeking feedbacks
RECRUITMENT
We believe in the philosophy of GROW YOUR OWN TIMBER first division graduate
engineers/post graduates are hired through nation wide open competitive examinations and
campus recruitments. Hiring is followed by 52 weeks of fully paid induction training.

CAREER ADVANCEMENTS AND OPPORTUNITIES

We have a well-established talent management system in place, to ensure that we deliver on
our promise of meaningful growth and relevant challenges for our employees. Our talent
management system comprises performance management, career paths and leadership
development.
4

REWARDS AND RECOGNITIONS

We have, from inception, created a culture of rewards and recognitions through celebration of
various achievements and events and recognizing the contributions behind such success.

INNOVATE, CREATE, COMPETE

We have introduced numerous initiatives which seek to enhance the creativity, innovation,
functional aptitude and teamwork of our employees. These initiatives include national open
competition for executive talent (NOCET), professional circles, quality circles, business
minds and Medha Pratiyogita (a quiz for our employees). A management journal called
horizon is published quarterly to enable the employees to share their ideas and
experiences across the organization.
QUALITY OF WORK-LIFE
NTPC is proud of its systems for providing a good quality of work life for its employees. In
addition to providing beautiful and sefe work places, NTPC encourages a culture of mutual
respect and trust amongst peers, superiors and subordinates. Away from hectic city life,
NTPC Townships provide an environment of serenity, natural beauty and close community
living. Numerous welfare and recreation facilities including schools, hospitals and clubs are
provided at the townships to enhance quality of life & the well being of employees and their
families. An entire range of benefits, from child care leave to post retirement medical
benefits are extended to employees to meet any need that may arise in a persons life.
KNOWLEDGE MANAGEMENT IN NTPC
To meet our ultimate objective of becoming a learning organization, an integrated
knowledge management system has been developed, which facilitates knowledge in the
form of learning and experiences of employees to be captured and summarized for future
reference.
TRAINING AND DEVELOPMENT
NTPC subscribes to the belief that efficiency, effectiveness and success of the organization,
depends largely on the skills, abilities and commitment of the employees who constitute the
most important asset of the organization.
EDUCATION UP-GRADATION SCHEMES
To meet the academic aspirations of the employees and match them with the needs of the
5

organization, NTPC has tie-ups with the institute of the reputes like MDI, Gurgaon; IIT
Delhi; BITS PILANI, etc. NTPC sponsors batches of employees who are inducted into these
courses based on their performance rating in the company and their performance in the
entrance exam conducted by the respected institute.
SEEKING FEEDBACK
We actively seek and encourage employee feedback to ensure that our hr interventions and
practices remain relevant and meaningful. We regularly conduct employee satisfaction and
organizational climate surveys.

HIGHLIGHTS OF HUMAR RESOURCE ACTIVITIES AT N.T.P.C.

Different hr activities take place at the NTPC Badarpur plant. The list related to following is
shown below:
Recruitment
Selection
Wages and Salary Administration
Employee Welfare Management
Security of Employees
Gate Pass System Management
Job Satisfaction
Motivation of Employees

CHAPTER 2
LITERATURE REVIEW

2.1 LITERATURE REVIEW

The history of education is largely a story of gradual evolution, but education has also had it
revolutions.The first use of writing as a tool in teaching transformed education many
centuries ago when it freed teachers from the constraints of oral tradition. The invention of
7

printing in the 15th century made books widely available and had a similarly dramatic effect
on the history of education .Now, in the 20th century; the invention of the computer may have
an equally profound impact on education.
Educational developers long ago demonstrated that they could program computers to work in
schools as drill masters, tutors, testers, and schedulers of instruction. But until recently the
cost of the computer-based teaching systems was too high for most schools. With the
development of small, quick, inexpensive microcomputers during the last decade, computers
cost have dropped dramatically, and a computer revolution in education now seems a real
possibility.
Will such a revolution have a beneficial effect on education as the revolutions based on
writing and printing did or will it have negative effects? Most researchers believe that there
is one straight forward way to answer this question. And that is to compare the performance
of students who have we learned with and without computer assistance. Outcome studies are
commonly understood to be the basic way of determining whether instructional innovations
help or hurt students.
The earlier revolutions in education ran their courses without the benefits of such studies. No
one tried to measure the effects of writing or of books when they were first introduced as
tools in education. No one tried to measure the effects of writing or of books when they were
first introduced as tools in education. No one used statistical methods to predict or influence
results. Earlier educational revolutions just happened - without measurement, prediction, or
control. The computer revolution is different. It is occurring at a time when educators have
tools for evaluating programs and tolls for drawing general conclusions from a collection of
evaluations.
These tools have already been used in the evaluation of computer based instruction.
Researchers have carried out numerous outcome studies over the years, and reviewers have
synthesized the findings on a number of occasions. The purpose of this article is simply to
review what we have learned from this work. The article relies heavily on research syntheses
that we have carried out with our colleagues at the University of Michigan.
According to S.Rajarajan, M.Prabhu, S.Palanivel, M.P.Kartikeyan Computer system employ
user authentication as their primary means to protect system resources from unauthorised
users and malicious attacks. Especially when multiple users share a set of systems and
8

resources, effective authentication is very much required. Over the years, several
authentication methods have been developed. The most commonly used method is the textual
password based authentication. Users are required to choose a text comprising of alphabets,
numbers and symbols. Once passwords are registered with the system, users need to recall
and submit it each time of their login. Even though textual passwords are simple, they are
vulnerable to many kinds of attacks. They are also cumbersome to be remembered. There are
also biometric schemes that are based on users physical characteristics. They need expensive
devices to implement. Recently images based graphical password schemes have received the
attention of researchers. Human beings ability to remember images is well established. So in
this paper, a new graphical password scheme based on geographical maps is proposed. The
proposed scheme has got three stages of authentication. Depending upon the level of security
desired, users could opt for one or two or three stages. After the initial password creation,
users could increase or decrease the number of stages at any time and they could also change
the selected password in any particular stage. User studies were conducted on the proposed
system to test its usability and memorability.

2.2. ABOUT THE TOPIC

TIME AND ATTENDENCE SYSTEM
Organizations of all sizes use time and attendance systems to record when employees start
and stop work, and the department where the work is performed and can see the recorded
data whenever needed .However, its also common to track the type of work performed, and
the number of items produced, laborers in and out etc.
Some organizations also keep detailed records of attendance issues such as who calls in sick
and who comes in late.
A time and attendance system provides many benefits to organizations. It enables an
employer to have full control of all employees working hours. It helps control labor costs by
reducing over-payments, which are often caused by transcription error, interpretation error
and intentional error.
Manual processes are also eliminated as well as the staff needed to maintain them. It is often
difficult to fulfill with labor regulation, but a time and attendance system is invaluable for
ensuring compliance with labor regulations regarding proof of attendance

There are two types of time and attendance system:9

1. MANUAL SYSTEM: Manual systems need highly skilled people (labor) to manually
record all the work. These are known as the paper based systems. A manual accounts system,
if developed correctly can deliver timely and accurate information. . The manual system
though requires a greater understanding of how to book keep, can be easier to manage.
Advantages of manual system:

Applies to any business

Easier to set up

Can be more flexible than a computerized accounting system

More secure

Does not need electricity or batteries

Cheaper

Greater impression of control

Disadvantages of manual system:

Prone to human error- Data is not always reliable as it is hand written and some
human errors might have occurred.

Longer to generate reports- Retrieval of data is very slow as it has to be searched in

lots of registers and these waste lots of time.

More suited to smaller businesses

Disaster recovery plans harder to implement

Can take longer to record

Not particularly suited to environments where there are a large volume of transactions

10

It is much time consuming

Often the books are lost

No proper records for the workers, members and books transaction and other
information

If manual record book is lost data will be completely lost.

Lots of Manual labor is required for record keeping.

Many a times duplication occurs as workers are find it hard to keep track in the
bundles of registers.

Data is stored in filling cabinets and can get in the wrong hands and can be used
against the company.

2. AUTOMATED SYSTEMS: Automated time and attendance systems can use electronic
tags, barcode badges, and touch screens in place of paper work or systems which employees
touch or swipe to identify themselves and record their working hours as they enter or leave
the work area.
An automated system reduces the risk of errors that are common in a manual
system, and allows the workforce to be more productive instead of wasting time on tedious
(deadly) administrative tasks.
Advantages of automated system :1) Reduce errors.
Time and Attendance software reduces the risk of human error and ensures and easy,
impartial, and orderly approach in addressing specific needs without any confusion. In fact,
Time and Attendance software has been shown to have an accuracy rate of more than 99%
versus manual systems by eliminating errors in data entry and calculations.
2) Increase security.
Time and attendance software together with biometric data collection devices may be used
11

to control employee access to certain areas within a facility and track employee entry. It
helps in increasing security by providing password and codes which secure the information
for the person.
3) Increase productivity.
Productivity increases because the process is seamless and makes day-to-day operations
more efficient and convenient. Eliminating legacy practices frees up employees time,
decreases staffing overhead, and provides supervisors with timely labour data to more
effectively manage their operations.
4) Save money.
Implementing a technology based time and attendance solution with biometric devices will
immediately help to reduce your labour costs. Manually collecting, managing, calculating
and processing time data to process payroll can take a lot of time, but with an automated
time and attendance solution, companies are able to increase efficiency and save money.
5) Increase employee satisfaction.
Employees will be happier because time and attendance software guarantees timely and
accurate pay. Further, by eliminating manual preparation of time sheets, or mechanical time
cards employers are able to improve employer-employee relations by giving employee
secure access at their discretion to personal data.
GATEPASS SYSTEM AT NTPC BADARPUR
The Gate pass System of NTPC Badarpur is related to the Time And Accordance System . It
was handled by the HR DEPARTMENT. Firstly the recording of the entries are done
manually the it is shifted to the latest technology computerized system which is most
suitable for the company.
After being data collected manually by employees, it t was very difficult for them to
calculate the data or to find the old data recorded long time back. Thus it was resulting in
the wastage of time and also the decrease in the productivity of the employees.
Therefore the computerized gate pass system was introduced in the organization. it helped
the employees in centralizing the data in one system , thus leading to fast cross checking of
data , calculation of data and searching of data with just few clicks .
12

Thus this is how the evolution of computerized gate pass system for contract employees
took place at the NTPC Badarpur.
1. MANUAL GATE PASS SYSTEM
When manual gate pass system was introduced at the NTPC Badarpur plant it brought
many
Advantages such as:

centralization of data
recording and book keeping of the data
verification of the vendors and labors

but also created many problems such as :

fake data
duplicate data
wastage of time
calculation of data was a difficult task
Data lost etc.
no recording of employees how many employees are there
labor time time spend by workers to do the work
overstaffing
unable to tell how many laborers are there
labor license are issued
gate pass are issued
no data pass of contract employees
1 labor has 2 passes which are not allowed
cant know labor in and out

STUDY OF COMPUTERIZED GATE PASS SYSTEM FOR CONTRACT

EMPLOYEES
Online Gate Pass System Implementation IN BRIEF
1. In order to streamline issuance of gate pass of contract labor it has been decided to
implement an online system with bar-coding. Similar systems are already operational
in various plants of NTPC like, Korba, Sipat, Kahalgaon, etc.
2. The process of gate pass issuance will be as under:
a. Details of LOA, Vendor and Labor (formats enclosed) will be collected from
contractor through Engineer In-charge.
13

b. HR-ER group will feed the received details in the software. On registration of
LOA, Vendor and Labor information a unique LOA ID, Vendor ID and Labor
ID will be generated.
c. On request of vendor for issue of gate pass to the labors, the system will
check if requested gate pass issuance period is on or before labor license
validity date or PO validity date, whichever is earlier. It will further check if
the no of gate pass desired is less than or equal to the number of labor
approved as per labor license. On meeting both criteria the application will
then be forwarded by HR group to CISF.
d. CISF on ensuring police verification will issue/renew the gate pass for the
contract labor.
e. Gate pass validity will be checked every time while entry of labor through
bar-code machines, which in turn will restrict entry of unwanted labor in
plant premises.
3. To implement the above system, IT department is in the process of developing
the software.
4. For implementing the system at Gate nos II and IV necessary hardware like
computers (2 no) and cordless barcode readers (4 no, which includes 2 no. as
stand by) may also be procured and installed by IT department on urgent basis.
5.

The system as proposed shall come in force from 30.06.2014. Circular to be

issued in this regard is enclosed for kind approval.

In brief it is used for :verification of contractor and labor

recording of labor details
control of wages
imitation of compulsory health checkup
labor in and out
contractor labor count
attendance
labor id
LOA id
Hr labor records
visitor pass issued

Computerized gate pass system has been developed recently. It exists but not come alive (It
14

means they are planning to implement computerized gatepass system in future). We are
seeing computerized system as a beneficial source in near future.
Gate pass is a wide topic and thus covers every individual entering in the premises of the
NTPC Badarpur. It deals with the following:
1.
2.
3.
4.
5.
6.
7.

vendors
labors
employees
staff
trainees
vehicles
employers

Therefore it keeps the record of information related to the one entering and leaving the
premises of the organization as:

name
address
contact number
Id verification etc.

Gate pass system management is run by national thermal power corporation and central
industrial security force. Thus keeping the record of every individual within the
organization.
These individuals involve the following named as contract employees which itself plays a
large role in the computerized gate pass system.
Being the power generation plant NTPC requires large amount of labors for its continuous
and smooth running. Thus this is the place where the need of contract employees arises.
The topics related to the gate pass system for contract employees are explained below.
Gate pass system covers different topics in terms of contract employees as :

Vendor
Labor
Contract
contract employees
minimum wages
working hours

15

attendance
employee state insurance
provident fund
training and health checkups

These certain topics are briefed as below :

1. Vendor/ Contractor :
Vendor is the person, agency or an organization that provide labors on the contract basis for
the fulfillment of an activity/service as required by the plant for a period of time.
2. Labor :
Labor is the one providing services as per the requirement and order by the plant. These
labors are appointed by the organization on the minimum wages as decided by the
government of India under the minimum wages act.
Labors are categorized in five types as per their skills which are :
under-skilled labor
semi-skilled labor
skilled labor
highly-skilled labor
supervisory
And thus the minimum wages of the labors are also decided on the basis of these
categories.
3. Contract :
When the plant creates requirement for the labors and the vendor is eligible to fulfill this
requirement then a contract is formed between the NTPC and the vendor for a time period.
4. Contract employees:
Contract employees are defined as those employees who are appointed by the organization
for a service based on contract for a limited period of time. These include: vendors and
labors.
If the member of the contract employees is 20 and more than 20 then they require

16

license, and if they are less than 20 then they do not require.
5. Minimum Wages:
The minimum wage per day decided by the government of India as per the minimum wages
act is the amount on which contract employees are appointed for the time period of
contract.
6. Working Hours:
Working hours are defined as the time for which a labor or a contract employee has worked
in an organization or in other words it is the difference between the time-in and time-out of
the employee.
7. Attendance:
Attendance is the process of recording and book-keeping of the day to day arrival of the
contract employees in the organization. It is related to the payment of the minimum wages
to the labors as the total wages is calculated on the basis of the number of days the labor has
arrived in the organization.
8. Employee state insurance:
Employees state insurance is a self-financing social security and health insurance scheme
for Indian workers. For all employees earning 15000 (us$250) or less per month as wages,
the employer contributes 4.75 percentage and employee contributes 1.75 percentage, total
share 6.5 percentage. this fund is managed by the ESI corporation (ESIC) according to rules
and regulations stipulated there in the ESI act 1948, which oversees the provision of
medical and cash benefits to the employees and their family through its large network of
branch offices, dispensaries and hospitals throughout India. ESIC is an autonomous
corporation by a statutory creation under ministry of labor and employment, government of
India. As it is a legal entity, the corporation can raise loan and take measure for discharging
such loans with previous sanction of central government. And also it can acquire both
movable and immovable property and all incomes from the property shall vest with the
corporations. The corporation can setup hospital either independently or in collaboration
with state government or other private entities. but most of the dispensaries and hospitals
are run by concerned state governments.

17

9.Provident Fund:
The employees provident fund organization, abbreviated to EPFO, is a statutory body of
the government of India under the ministry of labor and employment. It administers a
compulsory contributory provident fund scheme, pension scheme and an insurance scheme.
It is one of the largest social security organizations in the India in terms of the number of
covered beneficiaries and the volume of financial transactions undertaken. The EPFO's
apex decision making body is the central board of trustees (CBT).
10. Training And Health checkups:
NTPC organizes various training programs for their labors at regular intervals of time to
improve and upgrade the skills of their labors and make them more productive and
efficient. It also helps in connecting the employees with the newer technologies and
advancements in the workplace.
Regular health checkups are being carried out within the organization to maintain and
improve the health of the labors and other employees.
There are some of the forms which have to be filled by the contractors to be registered.
these are :-

1. FOR CONTRACTOR AND LOA INFORMATION

NTPC: BTPS

FORM A
APPLICATION FORM- VENDOR INFORMATION (To be filled by Contractor)

18

A. Details of the Agency

01. Name of the Agency: ... .
02. Name of Proprietor: ...
03. Nature of Business: ...
04. Local office Address with Phone No. : ... .
Fathers Name in case of Individual. ..................
05. Permanent Address (Full): .
06. PF Code No. & Place (Enclose copy of Registration):..
07. ESI Code & Place (Enclose copy of Registration): ...

B. Details of Work
08. Name of Work (as specified in LOI/PO): ..
09. LOI/PO Nos. & Date: (Enclose a copy). ...
10. Period of Contract (Specify Dates): From .. To .........
11. Value of Contract:..
12. Work Area Department: ..Section:
13. Designation of EIC: Name
14. Maximum No. of workers and staff to be engaged on any day during the year
Gender Highly Skilled
Skilled
Semi Skilled
Unskilled
Sup. Staff
Total
Male
Female
15. Labour License (Enclose copy) Validity Date: . No of workers:..
16. Specify PO NOs of other running contract at BTPS:.....
17. Name & Address of Sub-Contractor (If any with copy of approval): ......
The above informations are correct to the best of my knowledge and belief.

Date:

(Signature of the contractor or his authorized representative)

(Enclose copy of power of attorney/ Authorization if applicable)

Encl: As above.

Forwarded
Sign and Seal of Engineer-In-Charge:

19

Signature and seal of HOD

2. FOR LABOR INFORMATION

20

21

RECORDING OF ENTRIES IN COMPUTERISED SYSTEM

STEP 1 FIRSTLY WE HAVE TO RECORD THE VENDOR / CONTRACTOR
DETAILS .IT INCLUDES:1. VENDOR CODE
2. VENDOR NAME
3.VENDOR ADDRESS
4.VENDOR CITY
5. VENDOR STATE
6 .P/F CODE
7. ESI CODE

22

STEP 2 THEN WE RECORD THE LOA DETAILS . IT INCLUDES:LOA- LETTER OF AWARD

1. LOA AND PO NO.
2. LOA NAME SUBJECT ON WHICH CONTRACT IS FORMED
3.VENDOR CODE
4.VENDOR NAME
5.WORK ORDER DATE THE DATE WHEN THE CONTRACT IS FORMED.
6. FROM _ TO _ - WHEN THE CONTRACT IS VALID ( TIME PERIOD)
7. WORK AREA

FQA- FIELDS QUALITY AND ASSURANCE

C&M CONTRACT AND MATERIAL
C&I CONTROL AND INSTRUMENTAL
IT INFORMATION AND TECHNOLOGY
HR HUMAN RESOURCE
OPN OPERATIONS
CHEM- CHEMISTRY

23

GM OFFICE
O&M CIVIL
SECURITY
CIVIL
AGM (O&M )

AGM ASSISSTANT GENERA MANAGER ( OPERATIONS and management)

ASH HANDELING
HOSPITAL
FINANCE

8. WORK NATURE

OM
AMC
COMPOSITE
ON TIME
PAP
ERECTION
MISC.

9. EIC NAME ( ENGINEER INCHARGE NAME ) - HEAD OF THE CONTRACT

FOR EG. DGM
10. AVERAGE LABOUR
11. AWARDED BY

NTPC
UPL

12. LABOUR LICENCE- If the contract labors are more than 20 then the license are
required and if the contract labors are less than 20 than the license is not required .

24

25

STEP 3 . TO ENTER THE LABOUR DETAILS

LABOUR ID GENERATE
FATHER NAME
TYPE OF LABOUR
DOB
ADDRESS
ESI CODE
GENDER
CATEGORY
SKILL
UNSKILLED
SKILED
HIGHSKILLED
SUPERVISORY

P/F A/C NO.

IDENTIFICATION MARK

AFTER FILLING ALL THESE DETAILS WE GET A LABOUR ID .

26

CONCLUSION - By putting vendor Id .LOA no. and labor id we can verify that the vendor
name, LOA name and labor name is recorded or not.
ROLE OF COMPUTERIZED GATE PASS SYSTEM IN CONTRACT
EMPLOYEES:
Contract employees are those employees which are appointed by the organization on the
contract

basis

for

time

period

required

depending

on

the

organization.

Contract employees include:

vendors
labors

The computerized gate pass system store and generate information related to these contract
employees in the following manner

issue of the gate pass:

1. First the gate pass of the labor and vendor is issued by collection of various related
personal and official information. It takes in the following manner as shown with the help
of flow chart.
27

LL- Labor License

GP- Gate Pass

GATE PASS ISSUE

LOA, Vendor &Labor Registration by HRER Group

LOA ID & Vendor ID &Labor ID

generated

Vendor requests for issuance of Labor

GP

If
GP issuance period is on or before LL
Validity date / PO Validity date,
whichever is earlier
No

Yes

28

Date restricted to LL
Validity / PO Validity date,
whichever is earlier

If
No of GP requested <=no of labour
approved as per LL
N
o

Request rejected and returned

to EIC

Yes
Applications forwarded to CISF

Check for
Police Verification of all contract
labors
Negativ
e

Positive
Gate Pass No generated for that
contract labor & Gate Pass is printed &
issued/ renewed by CISF

29
Gate
Application
Pass No generated
forwarded &
toprinted
CISF &
issued by CISF

Request rejected for the

contract labor

2. Computerized gate pass system plays a very important role in the attendance of the labor
by calculating the labor time-in and time-out in the manner shown by the flow chart:

GP punched at Gate

If
Current Date <= GP
Validity Date

N
o

Labor entry restricted

Yes
Bar code punched for In Time at the
time of Entry and Out Time at the time
of Exit

3. Similarly cancellation of the gate pass takes place in the following manner shown by a
flow chart:
1.

2.

When contract expires vendor

submits ID cards at HR

On disciplinary grounds ID card

cancellation done through HR

Master Data updated

Master Data updated

Therefore computerized gate pass system plays three important role of:

issuing/renewal of the gate pass for labors and vendors

maintaining attendance system by calculating labor time-in and time-out
cancellation of gate pass

30
Gate
Application
Pass No generated
forwarded
&
toprinted
CISF &
A
issued by CISF

CHAPTER 3
RESEARCH METHODOLOGY

3.1 PURPOSE OF STUDY

31

The study on the computerized gate pass system for contract employees was conducted to
know:

How the evolution of computerized gate pass system for contract employees took

place in N.T.P.C Badarpur

Reasons behind the removal of manual gate pass system for contract employees
Demerits or limitations of manual gate pass system for contract employees
Advantages of computerized gate pass system
Role of computerized gate pass system for contract employees
Impact of computerized gate pass system on contract employees

3.2 OBJECTIVES OF THE STUDY

1. To study the Gate pass System for contract employees at NTPC Badarpur.
2. To study to find out the evolution of computerized gate pass system for contract
employees and why they have shift from manual system to computerize System.
3. To check out the impact of gate pass system on contract employees.
4. To analyze the impact of computerized gate pass system on the HR Department.

3.3 RESEARCH METHODOLOGY

The purpose of methodology is to describe the process involved in research work. This
includes the overall research design, data collection method, the field survey and the analysis
of data. Research is a common parlance refresh to a search for knowledge. One can also
define research as a scientific & systematic search for relevant information on a specific
topic.
Research
The term research refers to the systematic method consisting of enunciating the problem,
formulating a hypothesis, collecting the facts or data, analyzing these facts and reaching
certain conclusions either in the form of solutions(s) towards the concerned problem or in
certain generalizations for some theoretical formulation.

Type of research

32

Types of research can be classified in to different types while some major ways of
classifying research include the following.

Descriptive versus Analytical Research

Applied versus Fundamental Research

Qualitative versus Quantitative Research

Conceptual versus Empirical Research

1.Descriptive research concentrates on finding facts to ascertain the nature of something as

it exists. In contrast analytical research is concerned with determining validity of hypothesis
based on analysis of facts collected.
2. Applied research is carried out to find answers to practical problems to be solved and as
an aid in decision making in different areas including product design, process design and
policy making. Fundamental research is carried out as more to satisfy intellectual curiosity,
than with the intention of using the research findings for any immediate practical application.
3.Quantitative research studies such aspects of the research subject which are not
quantifiable, and hence not subject to measurement and quantitative analysis. In contrast
quantitative research makes substantial use of measurements and quantitative analysis
techniques.
4. Conceptual research is involves investigation of thoughts and ideas and developing new
ideas or interpreting the old ones based on logical reasoning. In contrast empirical research is
based on firm verifiable data collected by either observation of facts under natural condition
or obtained through experimentation.
3.3.1 RESEARCH DESIGN
Research design is the theoretical structure within which research would be conducted .A
research design specifies the methods and procedures for conducting a particular study. The
function of research design is to provide for the collection of relevant information with
minimal expenditure of effort, time and money.
33

A research design is a master plan or model for the conduct of formal investigation. It is
blue print that is followed in completing study.
The research conducted on this project is a descriptive research. This is descriptive in nature
because study is focused on fact investigation in a well structured form.
3.3.2 DATA COLLECTION TECHNIQUES
There are five main methods of data collection.

Census. A census is a study that obtains data from every member of a population. In
most studies, a census is not practical, because of the cost and/or time required.

Sample survey. A sample survey is a study that obtains data from a subset of a
population, in order to estimate population attributes.

Experiment. An experiment is a controlled study in which the researcher attempts to

understand cause-and-effect relationships. The study is "controlled" in the sense that
the researcher controls (1) how subjects are assigned to groups and (2) which
Treatment each group receives.

In the analysis phase, the researcher compares group scores on some dependent
variable. Based on the analysis, the researcher draws a conclusion about whether the
treatment ( independent variable) had a causal effect on the dependent variable.

Observational study. Like experiments, observational studies attempt to understand

cause-and-effect relationships. However, unlike experiments, the researcher is not
able to control (1) how subjects are assigned to groups and/or (2) which treatments
each group receives.

Interviewing : It is a data-collection technique that involves oral questioning of

respondents, either individually or as a group.

The survey is based on the primary source of data. Three methods of primary data were
selected to conduct the study i.e., Questionnaire, Observation and Personal Interviews
methods.

34

3.3.3 SAMPLE DESIGN

A sample design is a definite plan for obtaining a sample from a given population. It refers to
the technique or the procedure that researcher would adopt in selecting items to be inched in
the sample i.e. the size of sample.
3.3.3.1 Population: 2600
3.3.3.2 Sample Size: 50
3.3.3.3 Sampling method: The sampling method used is simple random sampling.

3.3.4 METHOD OF DATA COLLECTION

Primary data

Questionnaire - The primary data is collected with the help of questions,

which consists of closed ended questions. The questionnaire is chosen for of
its simplicity and reliability. Researchers can expect a straight answer, which

is directly related to the questions asked.

Personnel interview

Secondary data

Indirect observation
Library and research work
Internet
N.T.P.C Intranet
N.T.P.C.Gate pass manual
Contractor Records
Web blogs

3.3.4.1 INSTRUMENTS FOR DATA COLLECTION

There are various data collection instruments. These are:1. Interview Interviews can be conducted in person. These are the face to face interaction.
These can be done formally (structured), semi-structured, or informally.

35

2. Questionnaires These includes the systematic questions which the respondent want to
answer. Results are generally easier. Require less time and a fast process. Feedback can be
requiring from large population. These are:

Open ended
Close - ended

3. Observations Good source for providing additional information about a particular group.
It helps on analyzing a particular group.
4. Case studies Examines people in their natural settings .Uses a combination of techniques
such as observation, interviews, and surveys.
5. Records These refers to all the numbers and statistics that organization and people keep
a record of their activities.
6. Survey approach - Non experimental type in which the researcher investigates a group
of people.
The instrument which was used in this project is the Questionnaire method which includes
both open ended and close ended questions, which is also a fast and time saving method.
3.3.4.2 DRAFTING OF A QUESTIONNAIRE
Q1. How long you have been associated with NTPC Badarpur?
a. Less than 1 year
b. 1- 5 years
c. 5-10 years
d. 11 15 years
e. More than 15 years
Q2. Which one would you fell is better?
a. manual system
b. computerized system

36

Q3. If the option you have chosen in the previous question is manual. Then Explain?
Ans ..
Q4. Do you think the computerized system used by the company is convenient to use?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q5. Do you think the gate pass system used by this company require any training?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q6. Do you think the computerized system used by this company is a time saver method?
a. agree
b. strongly agree
c.. disagree
d. strongly disagree
Q7. Does the system give error messages that clearly tell how to fix problems?
a. agree
b. strongly agree
c. disagree
d. strongly disagree

37

Q8. Whenever I make a mistake using this system, I recover easily and quickly?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q9. If there is any fault in the machine, does it take much time to recover?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q10. Do you think the verification of the personal data is possible by the computerized
system?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q11. Do you think that by the introduction of the computerized system, there is the reduction
in the exploitation of the labor?
a. agree
b. strongly agree
c. disagree
d. strongly disagree

38

Q12. Do you think the duplication of data passes has been reduced by the introduction of
computerized system in the organization?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q13. Do you think the computerized system is beneficial in future as it exits (introduced for
trying ) but not come alive?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q14.Do you think fraud of data cannot be done as all the data stored is properly verified?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q15. Do you think it is possible to know labor in and out and their time hours?
a. agree
b. strongly agree
c. disagree
d. strongly disagree

39

3.3.5 LIMITATIONS
However I shall try my best in collecting the relevant information for my research report, yet
there are always some problems faced by the researcher. The prime difficulties which I face
in collection of information are discussed below:1. Short time period- The time period for carrying out the research was short as a result
of which many facts have been left unexplored.
2. Lack of resources- Lack of time and other resources as it was not possible to conduct
research at large level.
3. Small area of research- The area for study was Badarpur which is a project area, to
judge satisfaction level.
4. Inappropriate response- People also did not give proper response for questionnaire &
interview, because of short time.

40

CHAPTER 4
ANALYSIS& INTERPRETATION

41

4.1 ANALYSIS & INTERPRETATION

Q1. How long you have been associated with NTPC Badarpur?
OPTIONS

NO. OF

PERCENTAG

RESPONDENTS

< 1year

0%

1-5 years

12%

5-10 years

16%

11 15 years

12%

>15 years

30

60%

Total

50

100%

Table 4.1.1 Years of Service

12%

1-5 years

16%
60%

5-10 years
11-15 years

12%

more than 15
years

Graph 4.1.1 Years of Service

INTERPRETATION:
From the above chart, it is concluded that 76% of the officers have been working for the past
5-10 years and more than 15 years .

Q2. Which one of the following systems you feel is better?

42

OPTIONS

NO. OF

PERCENTAG

RESPONDEN

TS
Manual

4%

48

96%

50

100%

system
computeriz
ed system
Total

Table 4.1.2 Employee preference over which system is better

4%
manual
syatem
computerized
system
96%

Graph 4.1.2 Employee preference over which system is better

INTERPRETATION:
From the above chart it is concluded that 96% of the officers are satisfied and feel better with the computerized
system , while only 4% prefer manual system.

Q3. If the option you have chosen in the previous question is manual. Then Explain.
43

OPTIONS

NO.

OF PERCENTAG

RESPONDENT

S
Recording of

50%

50%

100%

books and
more
flexible than
computerize
d system
Fast process
and cheaper
Total

Table 4.1.3 Employees Explanation of Manual System

50%

50%

recording of
books and
more flexible
than
computerized
system

fast process
and cheaper

Graph 4.1.3 Employees Explanation of Manual System

INTERPRETATION:
From the above chart it is concluded that only 2% of the officers are satisfied with the manual
system and gave reasons for choosing the manual system.

44

Q4. Do you think the computerized system used by the company is convenient to use?
OPTIONS

NO. OF

PERCENTAG

RESPONDENTS

Agree

32

64%

Strongly

18

36%

Disagree

0%

Strongly

0%

50

100%

Agree

Disagree
Total

Table 4.1.4 Computerized System convenient to use

36%

agree
64%

strongly agree

Graph 4.14 Computerized System convenient to use

INTERPRETATION:
From the above chart it is concluded that majority of the officers are in favor that
computerized system is convenient to use than the manual system.

Q5. Do you think the gate pass system used by this company require any training?

45

OPTIONS

NO.OF

PERCENTAGE

RESPONDENT
S
Agree

38

76%

Strongly

8%

Disagree

16%

Strongly

0%

50

100%

Agree

Disagree
Total

Table 4.1.5 Gatepass System require any training

16%
agree

8%
strongly agree

disagree

76%

Graph 4.1.5 Gatepass System require any training

INTERPRETATION:
From the above chart it is concluded that 84% of the officers agreed that this system require
training and rest 16% disagree that it does not require training.

Q6. Do you think the computerized system used by this company is a time saver method?
46

OPTIONS

NO. OF

PERCENTAG

RESPONDENTS

Agree

10

20%

Strongly

40

80%

Disagree

0%

Strongly

0%

50

100%

Agree

Disagree
Total

Table 4.1.6 Computerized System Time Saver Method

20%
agree
strongly agree
80%

Graph 4.1.6 Computerized System Time Saver Method

INTERPRETATION:
From the above chart it is concluded that all of the officers agreed that the computerized
system which the company uses is a time saver method than the manual system.

Q7. Does the system give error messages that clearly tell how to fix problems?

47

OPTIONS

NO.

OF PERCENTAGE

RESPONDENTS
Agree

24

48%

Strongly

20

40%

Disagree

4%

Strongly

8%

50

100%

Agree

Disagree
Total

Table 4.1.7 System gives error messages to fix problems

4%

8%

agree
strongly agree
48%

40%

disagree
strongly
disagree

Graph 4.1.7 System gives error messages to fix problems

INTERPRETATION:
From the above chart it is concluded that 88% of the officers agreed that the system gives
error messages that clearly tells how to fix problems and rest 12% disagree.

Q8. Whenever I make a mistake using this system, I recover easily and quickly?
OPTIONS

NO.OF

PERCENTAGE
48

RESPONDENTS
Agree

28

56%

Strongly

10

20%

Disagree

10

20%

Strongly

4%

50

100%

Agree

Disagree
Total

Table 4.1.8 Recover easily or not

4%

agree

20%

strongly agree
56%

20%

disagree
strongly
disagree

Graph 4.1.8 Recover easily or not

INTERPRETATION:
From the above chart it is concluded that 76% of the officers agreed that they recover quickly
and easily while they make mistake using the system messages and rest 24% disagree.

Q9.If there is any fault in the machine; does it take too much time to recover?
OPTIONS

NO.OF

PERCENTAGE

RESPONDENTS
49

Agree

34

68%

Strongly

10

20%

Disagree

12%

Strongly

0%

50

100%

Agree

Disagree
Total

Table 4.1.9 Recovery of fault in machine

12%
agree

20%

strongly agree
68%

disagree

Graph 4.1.9 Recovery of fault in machine

INTERPRETATION:
From the above chart it is concluded that 88% of the officers agreed that it takes much time to
recover if there is any fault in the machine and rest 12% disagree.

Q10. Do you think the verification of the personal data is possible by the computerized
system?
OPTIONS

NO. OF
RESPONDENTS

50

PERCENTAGE

Agree

10

20%

Strongly Agree

40

80%

Disagree

0%

Strongly

0%

50

100%

Disagree
Total

Table 4.1.10 Verification of the personal data

20%
agree
strongly agree
80%

Graph 4.1.10 Verification of the personal data

INTERPRETATION:
From the above chart it is concluded that all the officers agreed that due to the computerize
system it is possible to verify the personal data as compared to the manual system.

Q11. Do you think that by the introduction of the computerized system, there will be a
reduction in the exploitation of the labor?
OPTIONS

NO.OF

PERCENTAGE

RESPONDENTS

51

Agree

44

88%

Strongly Agree

8%

Disagree

4%

Strongly

0%

50

100%

Disagree
Total

Table 4.1.11 Reduction in the exploitation of the labor

8%4%
agree
strongly agree
disagree
88%

Graph 4.1.11 Reduction in the exploitation of the labor

INTERPRETATION:
From the above chart it is concluded that 96% of the officers agreed that due to the
introduction of computerized system there will be a reduction in exploitation of the labor and
rest 4% are not in favor.

Q12. Do you think the duplication of gate passes has been reduced by the introduction of
computerized system in the organization?
OPTIONS

NO.OF

PERCENTAGE

RESPONDENTS
52

Agree

10

20%

Strongly Agree

36

72%

Disagree

8%

Strongly

0%

50

100%

Disagree
Total

Table 4.1.12 Reduction in the duplication of gate passes

8%

20%

agree
strongly agree
disagree

72%

Graph 4.1.12 Reduction in the duplication of gate passes

INTERPRETATION:
From the above chart it is concluded that 92% of the officers agreed that due to the
introduction of computerized system there is the reduction in duplication of gate passes and
rest 8% disagree.

Q13. Do you think the computerized system is beneficial in future as it is introduced for
trying?
OPTIONS

NO.OF

PERCENTAGE

RESPONDENTS
Agree

53

8%

Strongly Agree

46

92%

Disagree

0%

Strongly

0%

50

100%

Disagree
Total

Table 4.1.13 Computerized System is beneficial in future

8%
agree
strongly agree
92%

Graph 4.1.13 Computerized System is beneficial in future

INTERPRETATION:
From the above chart it is concluded that all the officers agreed that the computerized system
will be beneficial in future.

Q14.Do you think fraud of data cannot be done as all the data that has been stored is properly
verified?
OPTIONS

NO.OF

PERCENTAGE

RESPONDENTS
Agree

30

54

60%

Strongly Agree

8%

Disagree

14

28%

Strongly

4%

50

100%

Disagree
Total

Table 4.1.14 Employee opinion on fraud of data

4%

agree

28%

strongly agree
60%

8%

disagree
strongly
disagree

Graph 4.1.14 Employee opinion on fraud of data

INTERPRETATION:
From the above chart it is concluded that 78% of the officers agreed that fraud of data cannot
be done as all the data stored is properly verified and rest 16 % disagreed.

Q15. Do you think it is possible to know labor in and out and their working hours?
OPTIONS

NO. OF

PERCENTAG

RESPONDENT

55

Agree

44

88%

Strongly Agree

10%

Disagree

2%

Strongly

0%

50

100%

Disagree
Total

Table 4.1.15 Labor In and Out and their working hours

10% 2%
agree
strongly agree
disagree
88%

Graph 4.1.15 Reduction in the duplication of gate passes

INTERPRETATION:
From the above chart it is concluded that 98% of the officers agreed that they can check labor
in and out and their time hours but rest 2% disagree.

56

CHAPTER - 5
FINDINGS & SUGGESTIONS

5.1FINDINGS
The computerized system has been launched recently. It exits (trying to use) but not come
alive. We are working on that to see that it is beneficial in future as we are the first one to
work on that system.

57

It will be beneficial in future as we came to know about the detailed labor details,
labors in and out, labor gate pass etc. it is more beneficial than the manual system to

work efficiently and effectively.

They also provide the employer id and password as a security so that no outsider can

use that portal / intranet. This is great benefit for them.

It is very convenient and fast process.
But the intranet is very slow; they have to work on that.
They provide free health care and give salary for the illness or any mishappening.
It helps in reduction of exploitation of labor.
Helps to reduce the duplication of passes issued.
About 72% of the officers have been working for the past 5-10 years and more than

15 years.
About 96% of the officers are satisfied and feel better with the computerized system, while only 4%

prefer manual system.

All the officers are in favor that computerized system is convenient to use.
About 84% of the officers agreed that this system require training and rest 16%

disagree that it does not require training.

All of the officers agreed that the computerized system which the company uses is a

time saver method than the manual system.

About 88% of the officers agreed that the system gives error messages that clearly

tells how to fix problems and rest 12% disagree.

About 76% of the officers agreed that they recover quickly and easily while they

make mistake using thus system messages and rest 24% disagree.
About 88% of the officers agreed that it takes much time to recover if there is any

fault in the and rest 12% disagree.

All the officers agreed that due to the computerize system it is possible to verify the

personal data.
About 96% of the officers agreed that due to the introduction of computerized system

there is the reduction in exploitation of the labor and rest 4% are not in favor.
All the officers agreed that the computerized system will be beneficial in future.
About 98% of the officers agreed that they can check labor in and out and their time
hours but rest 2% disagree.

5.2 SUGGESTIONS
The speed of portal should be fast.
There should be backup for computerized system if there is any mishappening.
They can provide the separate color passes to the employees like:

For those who have more than 1year contract should be given green.
58

For those who have for 1 year should be given red.

For those who are for 6 months should be given blue.
The duration should be written in their passes.
The photos should be clear.
It should be simple to use.
There should be grievance or feedback boxes and exit interviews.

59

CHAPTER - 6
CONCLUSION

6.1 CONCLUSION
The following conclusion was made on the points defined as the purpose of study for the
computerized gate pass system for contract employees:

Evolution of computerized gate pass system for contract employees at

NTPC Badarpur

Before the involvement of human resource department:

Earlier at NTPC Badarpur the gate pass system for contract employees work on manual
grounds related to book-keeping, file maintaining and lots of paper work.

60

The contract employees use to directly contact the engineer in charge (EIC) for the
appointment of labors on contract basis leading to the lack of involvement of human resource
department.
Therefore being so many departments within the plant and their different engineer in charge
(EIC), this results in the scattering of the data and also the lack of data related to the vendors
and its appointed labors.
Involvement of human resource department :
Later on the hr department was involved and all the scattered and decentralized data related
to the vendors and labors was collected and centralized in the records of hr department.
But being data collected in the form of paper work and files collection it usually becomes
very difficult for an employee to search old data or if there is calculation of data needed.
This started resulting in the data loss and other problems much bigger than that.
Introduction of computerized gate pass system:
After being data collected manually by employees it was very difficult for them to calculate
the data or to find the old data recorded long time back. Thus it was resulting in the wastage
of time and also the decrease in the productivity of the employees.
Therefore the computerized gate pass system was introduced in the organization. it helped the
employees in centralizing the data in one system thus leading to fast cross checking of data,
calculation of data and searching of data with just few clicks.
Thus this is how the evolution of computerized gate pass system for contract employees took
place at the NTPC Badarpur.
And thats why we shift from manual system to computerized system.
When manual gate pass system was introduced at the NTPC Badarpur plant it brought many
advantages such as:

centralization of data
recording and book keeping of the data
verification of the vendors and labors

But later on, its leads too many problems like fake data
61

duplicate data
wastage of time
calculation of data was a difficult task
data lost etc

Therefore this resulted in the large number of problems and mishappenings related to the
vendors and labors as a purpose of security and safety towards the NTPC Badarpur.
Thus regular generation of problems relating to the contract employees resulted in the
removal of the manual gate pass system.
To remove that problem we shift to computerized system.

It is the largest power company despite of which it has its competitors.

They have faced lot of problems regarding scattering of data .
Finally decided to involve HR Department
They are shifting to the computerized system for the future benefits as they are facing lots of
problems regarding manual system.o
The computerized system is beneficial for the future and suitable for the future and most of the people
are supporting it position

BIBLIOGRAPHY

1.
2.
3.
4.
5.
6.
7.

www.ntpc.com
www.ntpcmanual.com
www.google.co.in
www.slideshare.net
www.scribd.com
en.wikipedia.org
www.contemporaryeducationalpsychology.com

62

ANNEXURE

QUESIONNAIRE ON GATEPAS SYSTEM

NAME :- ...................

DESIGNATION :- .........................

AGE :-.....................

DATE:-...............................

Q1. How long you have been associated with NTPC Badarpur?
a. Less than 1 year
b. 1- 5 years
c. 5-10 years
d. 11 15 years
e. More than 15 years
Q2. Which one would you fell is better?
a. manual system
b. computerized system
Q3. If the option you have chosen in the previous question is manual. Then Explain?
63

Ans ..
Q4. Do you think the computerized system used by the company is convenient to use?
a. agree
b. strongly agree
c. disagree
d. strongly disagree

Q5. Do you think the gate pass system used by this company require any training?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q6. Do you think the computerized system used by this company is a time saver method?
a. agree
b. strongly agree
c.. disagree
d. strongly disagree
Q7. Does the system give error messages that clearly tell how to fix problems?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
64

Q8. Whenever I make a mistake using this system, I recover easily and quickly?
a. agree
b. strongly agree
c. disagree
d. strongly disagree

Q9. If there is any fault in the machine, does it take much time to recover?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q10. Do you think the verification of the personal data is possible by the computerized
system?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q11. Do you think that by the introduction of the computerized system, there is the reduction
in the exploitation of the labor?
a. agree
b. strongly agree

65

c. disagree
d. strongly disagree
Q12. Do you think the duplication of data passes has been reduced by the introduction of
computerized system in the organization?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q13. Do you think the computerized system is beneficial in future as it exits (introduced for
trying ) but not come alive?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q14.Do you think fraud of data cannot be done as all the data stored is properly verified?
a. agree
b. strongly agree
c. disagree
d. strongly disagree
Q15. Do you think it is possible to know labor in and out and their time hours?
a. agree
b. strongly agree
c. disagree

66

d. strongly disagree

67