Professional Documents
Culture Documents
Communicate well
TODAY
PROGRAM
Pre-exercise
(1)
Pre-exercise
(2)
Slice
1
Slice
2
Recap
Post-exercise
(1)
Post-exercise
(2)
2
Pre-Exercise (1)
Please
help
your
friends
who
absent
today,
by
wri4ng
an
e
mail
to
presenter
as
if
you
are
absentee.
You
have
5
minute
for
this
task.
5
Pre-Exercise (2)
Please
help
to
get
a
quota4on
for
a
PC
for
our
designer
who
will
join
our
company
next
week.
You
have
10
minute
for
this
task.
business leTer
SLICE ONE
Basis
structures
1.
OPEN
PUNCTUATION
2.
OPENING
&
END
O
1
3.
4
POINT
PLAN
2
3
4
E
10
4
POINTS-
1)
OPENING
Acknowledge
previous
correspondence
Refer
to
a
mee4ng
or
contact
Provide
an
introduc4on
to
the
maTer
being
discussed.
Examples
vThank
you
for
your
leTer
of
vIt
was
good
to
meet
you
again
at
last
months
dinner.
vWe
wish
to
hold
our
monthly
mee4ng
at
DSL
oce
in
the
following
week.
11
4 POINTS- 2) DETAIL
12
4
POINT
3)
CONCLUSION
Logical
Conclusion
(ACTION
&
RESPONSE)
State
the
ac4on
expected
from
the
recipient
State
the
ac4on
you
will
take
as
a
result
of
the
details
provided
Examples
Please
let
me
have
full
detail
of
the
costs
together
with
its
specica4on
not
later
than
25th
of
September,
2014.
If
the
payment
is
not
received
within
seven
days
from
today,
we
have
no
choice
but
to
hold
the
future
deliveries.
13
4
POINTS
4)
CLOSE
One
line
closing
Relevant
to
the
content
and
specic
Examples
I
look
forward
to
mee+ng
you
soon.
A
prompt
reply
would
be
appreciated.
Please
let
me
know
if
you
need
further
informa+on.
14
END OF SLICE 1
15
e mail
SLICE TWO
16
Bad
Informal
Can
send
many
just
one
click
ATach
and
send
Instant
Cheap
Time-zone
friendly
Priori4zed
Too
informal
Too
much
email
Virus,
large
le
Junk
mail
Any
how
cc
and
bcc
Pressure
to
respond
Interrup4on
No
conden4al
Death
of
conversa4on
Specic
Meaningful
Appropriate
Relevant
Thoughoul
18
Specic
One
topic
One
email
Meaningful
Make
recipient
get
what
you
mean
Appropriate
it
is
not
viber,
wechat,
whatapp,
dont
use
similes,
use
full
sentence,
dont
use
Burglish
use
bullet
and
number
where
applicable
wri4ng
in
Burmese
is
ne,
but
not
mixed
up
with
English
and
Burmese
Relevant
write
what
the
recipient
need
to
know
CC
to
those
who
need
to
know,
not
everyone
you
know
Thoughoul
Be
thoughoul
of
your
tonal
language,
emo4ons
are
hard
to
convey
in
email.
Dont
used
Capital
LeTers,
CAPITAL
MEAN
SHOUTING!!!
19
Hi
John
Thanks
for
your
e-mail.
Im
really
pleased
that
we
have
been
able
to
nd
a
solu4on
to
this
problem.
Good
luck
with
your
further
progress.
I
will
be
here
when
you
decide
on
how
we
can
help
you
again.
Mary
21
22
Body
Language
55%
Tone
of
Voice
38%
23
K I S S
SLICE TWO
24
25
Kiss
Principle
1
commence
start
dispatch
send
u4lize
use
assist
help
purchase
buy
sucient
enough
Expedite
Hurry,
speed
up
terminate
end
Advise
Tell
endeavor
try
visualize
see
require
need
kindly
please
regarding
about
26
Kiss Principle 2
Please
Despite
About
If
Soon
Later
please
27
15-20
words
43%
7-8
words
55%
28
Be
Fashionable,
Old
fashioned
words
will
impress
no
one.
We
refer
to
your
leTer
Thank
you
for
your
leTer
on
21
October.
Thank
you
for
calling
me
this
morning.
I
hope
to
hear
from
you
soon.
Please
give
me
a
call
on
12345678
if
you
have
any
ques4ons.
29
ABC
Accurate
Check
facts
carefully
Include
all
relevant
details
Proofread
thoroughly
Brief
Keep
sentences
short
Use
simple
expressions
Use
non-technical
language
Clear
Use
Plain,
simple
English
(but
not
sub
standard
English)
Write
in
an
easy,
natural
style
Avoid
formality,
or
familiarity
30
Right Tone
I
am
wri4ng
to
complain
because
I
was
very
unhappy
with
the
way
I
was
treated
in
your
store
today.
END OF SLICE 2
33
RE CAP
34
Outline
of
e
mail
SMART
ABC
KISS
37
38