JERRY L.

GENTRY
New Fairfield, CT 06812 (T) 203-746-9459 (C) 917-690-0937 jlg@jerrygentry.com

INFORMATION TECHNOLOGY EXECUTIVE

IT Leadership Infrastructure Security IT Finance
www.linkedin.com/in/jerrygentry
An experienced Information Technology Executive combining business management disciplines with IT
operational, engineering and architectural experience to bring value to the enterprise. A demonstrated expertise in
organizational transformation, service delivery, running global teams, IT finance and budgets, application
development, acquisitions and developing data analytics providing metrics of meaning. Success based on running
IT as a business, clear communications, creating structure around dynamic processes and mining relevant
information from all inputs. Professional strengths include:
IT Transformation Infrastructure Security IT Finance and Budget Security and Audit Controls Strategic
Planning Service Delivery Metrics and Analytics Service Offering Design IT Governance Application
Development Solution Delivery ITIL Process Program Management
Vendors managed: Cisco, Riverbed, CA, F5, Orange, ATT, BT, Sprint, Microsoft, IBM, EMC, HP, Checkpoint

PROFESSIONAL EXPERIENCE
TRAVELERS INSURANCE, Hartford, CT

2013 Present

Assistant Vice President, Network, Messaging, & Infrastructure Security

Addressed internal audit findings and eliminated change process issues by invoking discipline to follow more
strict operating processes by the engineering team. Joint leadership in guiding IT organization through a
transformation. Financial planning and administration of $36M budget. Led staff of 41 direct reports and 9
contractors (including off shore) in network and security service delivery of multiple projects and programs.

Saved $3M by negotiating lower pricing for MPLS from ATT and a deeper hardware discount from Cisco.
Coordinated Exchange and Lync for a multi-year agreement with Microsoft which enabled voice integration.
Increased WAN availability from 98% to 99.9% through dual MPLS upgrades and better.
Led defining a messaging and collaboration technical roadmap leading to investments in upgrades.
100% completion of outstanding security controls to meet inherited compliance audit findings.
Improved network change control from 80% to 90% by standardizing procedures and improved metrics.
Led a $12M enterprise network infrastructure refresh programs including: LAN refresh, WAN MPLS
upgrades, IP Management (DDI) refresh, load balancers, application optimization and secured remote access.
Sponsored redesign of network infrastructure for two global datacenters to spine and leaf architectures
enabling internal cloud to improve provisioning by 30%.
Created a team to lead the redesign of the remote access service to improve capacity by 300% and invoke new
access controls to meet greater security requirements.

NEMERTES RESEARCH, New Fairfield, CT

2011 2013

Vice President of IT Transformation & Program Management

Designed, implemented, and managed the IT transformation practice for this IT consulting firm. Oversaw
marketing, customer engagements, negotiations, client relations, and P&L. Led projects in the financial, insurance,
transportation, and defense sectors.
Built an IT Transformation Practice generating $1.2M in first year and consulted on Organization
Transformation and Program Delivery for clients.
Conducted primary research on IT Transformation, collaboration and network trends via interviews with over
100 senior IT executives with publication of results for sponsoring clients.
Led an engagement at a large, global manufacturing company leading to recommended organizational and
technical enhancements improving use of collaboration technologies to reduce frequency of travel.
Led a data center colocation decision for a financial services company leading to a $50K/year savings.
Built an IT transformation program for a large defense contractor addressing the network, desktop and project
management organizations improving the reporting, clarity of roles and processes resulting in a cost
reductions from internal operations and a more effective outsourcing contract for day to day changes.

JERRY L. GENTRY

PAGE 2

MARSH & MCLENNAN, Hoboken, NJ

2008 2011

Global Head of Network Engineering

Hired to resolve long-standing service delivery issues by establishing standard processes improving production
acceptance for new technologies. Created a SWAT discipline to address complex systemic issues. Developed
capacity planning processes for global MPLS and application delivery services.
Led global engineering staff in successfully implementing multiple programs to save $2M. WAN MPLS
upgrades, Active Directory, Riverbed optimization, remote access services and Aruba wireless. Improved
availability and response time by eliminating network performance issues. Led integration of three MPLS
WANs to improve performance across 150+ sites globally
Partnered with IT Security team to deploy a $5M global refresh of remote access services impacting 40,000
users and improving secure access and potential context based authentication
Sponsored an innovative design to expanded data center capacity leveraging a Cisco based pod architecture.

PFIZER INC., New York, NY

Executive Director & Service Owner, Global Network Services (2006-2008)
Director & Service Owner, Global Network Services (2001-2006)

2001 2008

Led an organization transformation by integrating disparate operations and engineering teams into a single, global
team. Responsible for service delivery for data, voice, and video services for the Americas, EMEA, and APAC
regions with direct reports in each region. Administered a $175M budget and led staff of 150+ employees and 200
contract personnel worldwide, including offshore and onshore. Led IT transformation initiative for Service Owner
role.
Service Owner responsible for the end-to-end Architecture, Engineering and Operations of the global network
infrastructure, budget and staff. Ran day-to-day Operations for global network infrastructure.
Create a financial business model to provide the lines of business with impact analysis of changes in their
business plans and supported successful strategic sourcing program.
Saved millions of dollars by streamlining workflow and eliminating duplicate processes and systems.
Responsible for design, implementation and support of a unified, global video service which included
desktop, executive, conference room and immersive (Telepresence) video.
Led an initiative to architect and deliver a Content Delivery Network (CDN with 90 points of presence) to
provide marketing and informational videos on demand to all colleagues.
Increased productivity and availability through multiple programs to refresh infrastructure, including design
of two new global data centers..
Planned and received executive support to migrate to a multi-year refresh plan for key infrastructure, leveling
depreciation expense impact.
Supported ITIL-based change and problem management reducing incidents and improving performance.
Built a cross organizational team to support recurring broadcasts of shareholder and quarterly meetings
Worked with the desktop service owner to create an integrated voice and video configuration deployed
worldwide

IBM, Somers, NY
Head of Information Technology Services, Office of the Corporate CIO

1996 2001

Oversaw internal network strategy to facilitate business transformation and innovation efforts at the corporate
level. Managed a network service delivery team of 35. Led and sponsored corporate initiatives to convert to
Ethernet from token ring, retire SNA, develop an application to real-time monitor critical business, and led several
initiatives providing +$100M in total savings. Crafted the security amendment of the $5B sale of network to ATT

AMERICAN EXPRESS, Phoenix, AZ

1987 1996

Director of Global Data Networks

Responsible for the architecture, deployment and operations of data network and all associated Point of Sale
network connections in support of all AMEX card authorizations worldwide. A premium was placed on an
architecture that was highly resilient and available 24x7x365 in support of a real time transaction service. All other
common services were also supported. Created the first multi-protocol network and secured web services.

JERRY L. GENTRY

PAGE 3

EDUCATION
MBA in Marketing Research, Arizona State University

BS, Arizona State University

PROFESSIONAL RECOGNITION

Patent for "Interactive Display System for Sequential Retrieval and Display of a Plurality of Interrelated
Data Sets" (2000)
Editor & Voting Member, TIA 568 "Commercial Building & Wiring Standard" (1990)

MEDIA

Author "SYN:FIN", a novel available on amazon.com

Blog about writing and running www.jlgentryauthor.com