Internship at Darson Industries (PVT) Limited

DARSON INDUSTRIES (PVT) LIMITED WAZARIBAD-PAKISTAN
Internship at Darson industries (pvt) limited

Wazirabad-pakistan
(March 18TH to July 26th)
Internship Report
Project Report Shared/Submitted to:

Universityof gujratHead of BSc mechanical technology Department
Project Report Shared/ Submitted by:

Ahsan jabbar(11013386-068)
BSc mechanical technology
University of gujrat
Email id:
Contact #: 0092-302-6698589
Submitted On: 8th August 2015
AHSAN JABBAR
LETTER OF UNDERTAKING
I AHSAN JABBARStudent of University of gujrat,BSc Mechanical

technology departmentRoll number 11013386-068 hereby confirm that
the internship report I have provided is solely my own effort. I did not copy
my part or completely than any other student or to any payments or without
any other source, and I do not Plagiarism of any material in any part of my
report. I further confirm this file I've made (certificate of completion of
training and evaluation form in CAA) is true (i.e., not Forged / false), and
issued by the authorized Authority in the DARSON INDUSTRIES (PVT)
LIMITED WAZIRABAD- PAKISTAN. If I am convicted False or misleading or
hide the facts from my activities (whether academic or non-academic, but
about this, of course),at any stage right to take disciplinary action against
me According to the policies and regulations of the university.
I also wish to emphasize that I have read and understood all of the criteria,
rules and regulations Presented by trainers Aviation Management course. I
promise, I will follow the relevant guidance and oral presentations, and will
appear on the scheduled date and display VIVA.These will I mentioned in my
ID. In any case, neglect, and will Responsibility.
AHSAN JABBAR
University of gujrat
BSc mechanical
technology Department
Roll No: 11013386-068
09/08/2015
AHSAN JABBAR
AHSAN JABBAR
Acknowledgement
I have taken efforts in this internship report. However, it would not have been
possible without the support of darson industries (pvt) limited wazirabad-pakistan
and help of quality assurance, maintenance department, human resource
department. I would like to extend my sincere thanks to all of them. I am highly
indebted to the entire department for their guidance and constant supervision as
well as for providing necessary information regarding my study & also for their
support in my future Goal. I would like to express my gratitude towards my parents
& member of darson industries (pvt) limited wazirabad-pakistan for their kind cooperation and encouragement which help me in completion of this internship report.
I would like to express my superiorappreciation and thanks to industry persons for
giving me such attention and time.
Executive Summary
Within my study BScmechanical technologyI am interested to working
AtDARSON INDUSTRIES (PVT) LIMITED WAZIRABADPAKISTANunder theUniversityof GujratPakistan. It was a great
Opportunity for me to do a 4-month internship DARSON INDUSTRIES
(PVT) LIMITED WAZIRABAD- PAKISTAN. The internship was
concentrated on thequality assurancedepartment, maintenancedepartment,
IMS, Human Resource, Human General, Cargo and commercial
departments.Suction delivery hoses department
Mixing laboratory department
Testing laboratory department
Finish goods store department
Radiator department
Maintenance department
At the beginning of the internship I had set several learning goals regarding the
improvement of knowledge and skills in Aviation industry. During my stay several
activities have contributed to achieve a number of goals. The objective of this
internship to getting maximum knowledge and explore my skills. The objective was
to elaborate and Coordinate a national strategy. For several strategy lines objectives
and activities were formulated: Rules and regulation; Management and
organizational strengthening; Alternatives of conservation and sustainable
development and Communication strategies.
In conclusion, the internship was a useful experience. I have find out what my
strengths and weaknesses are; I gained new knowledge and skills and met many
new people. I achieved many of my learning goals, however for some the conditions
did not permit to achieve them as I wanted. I got insight into the work in aviation
industry.
At last this internship has given me new insights and motivation to pursue a career.
To prepare myself for my future career I can improve several things. I can work on
my communication skills so that I am able to present and express myself more
confidently.
I.
AHSAN JABBAR
Contents
LETTER OF UNDERTAKING....................................................................................... 2
................................................................................................................................ 3
Acknowledgement................................................................................................... 4
Executive Summary................................................................................................ 4
Introduction............................................................................................................. 8
University of gujrat Pakistan.................................................................................... 9
Hierarchy............................................................................................................... 10
Training.................................................................................................................. 10
Internship Departments........................................................................................ 11
Quality plan........................................................................................................... 12
1.
Quality plan description...............................................................................14
2.
General instructions..................................................................................... 14
3.
Item 7: Quality identification.......................................................................14
4.
Item 8: Quality rules and type of Quality.....................................................14
5.
Item 9: Rubber type and wake turbulence category/number.......................14
6.
Item 10: Equipment..................................................................................... 15
8.
Item 13: Departure airport and departure time...........................................15
Item 15: Rubber test.......................................................................................... 15

9.
Item 16: Destination airport, alternate airport, and time en-route...............17
10.
Item 18: Other information:......................................................................17
11.
Item 19: Supplementary information........................................................17
ATS Message Handling System (AMHS).................................................................18
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Airport 20/20 (Airport operational management)..................................................19
1.
Aeronautical billing...................................................................................... 19
2.
Resource management and planning (RMS)................................................19
3.
Airport operational database (AODB)...........................................................20
4.
Flight information display system (FIDS).....................................................20
5.
Property management.................................................................................20
6.
Staff information intranet............................................................................. 20
7.
Interactive voice response (IVR) - automated telephone service.................20
8.
Incident management system.....................................................................20
9.
Common use passenger processing system (CUPPS)..................................21
IMS (integrated management system)..................................................................21

Advantages of IMS................................................................................................. 21
PDCA..................................................................................................................... 22
1.
PLAN............................................................................................................ 23
2.
DO................................................................................................................ 23
3.
CHECK.......................................................................................................... 23
4.
ACT.............................................................................................................. 23
Cargo..................................................................................................................... 24
Gerry's Dnata (Pvt.) Ltd......................................................................................... 24
Services................................................................................................................. 25
Key customers....................................................................................................... 25
Gerrys network..................................................................................................... 25
Royal Airport services (RAS).................................................................................. 26
CARGO.................................................................................................................. 27
IMPORT CARGO SERVICES..................................................................................... 28
EXPORT CARGO SERVICES..................................................................................... 28
SCANNING MACHINE.............................................................................................. 29
Equipment............................................................................................................. 29
Human resource department................................................................................31
Main Responsibilities of the HR Department......................................................32
Implement Human Resources Programs............................................................32
Manage HR Information Systems..........................................................................32
Provide Training..................................................................................................... 32
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Ensure Positive Employee Relations......................................................................33
Training and Development.................................................................................... 33
Manpower Planning............................................................................................... 33
Provide Employment............................................................................................. 33
Job analysis and Job description............................................................................34
Determining wages and salaries........................................................................... 34
Recruitment and Selection.................................................................................... 34
Performance Appraisal.......................................................................................... 34
Employee welfare and motivation.........................................................................35
Addressing employees grievances.......................................................................35
Labor management relations................................................................................ 35
Implementing organizational policies....................................................................35
Dismissal and redundancy.................................................................................... 35
Commercial department........................................................................................ 35
Survey................................................................................................................... 36
Price control mechanism for food outlets..............................................................37
Swot analyses....................................................................................................... 37
Strengths............................................................................................................ 37
Weaknesses........................................................................................................... 38
Opportunities........................................................................................................ 38
Threats.................................................................................................................. 38
Conclusion............................................................................................................. 38
Recommendation.................................................................................................. 39
Shops appearance................................................................................................. 39
Visual Display Tool Box.......................................................................................... 39
Elements of Effective Visual Merchandising..........................................................39
List of product....................................................................................................... 40
Prices..................................................................................................................... 40
Receipt of bill......................................................................................................... 40
An Idea.................................................................................................................. 40
Reference & sources.............................................................................................. 44
Bibliography............................................................................................................. 44
Appendix............................................................................................................... 44
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Introduction
I have done my internshipDARSON INDUSTRIES (PVT) LIMITED
WAZIRABAD- PAKISTANin under theUniversity of gujrat from 18th March to
26thJuly 2015 in 12 different departments. I was very passionate to doing work in
industries and I learned a lot during my internship. I worked in many departments
and meet different professionals who were working under the University of Gujrat.
At the beginning of the internship I formulated several learning goals, which I
wanted to achieve:
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
To understand the functioning and working conditions ofuniversity of gujrat;

To see what is like to work in a professional environment;
To see if this kind of work is a possibility for my future career;
To use my gained skills and knowledge;
To see what skills and knowledge I still need to work in a professional
environment;
To learn about the organizing (planning, preparation, permissions etc.);
To get industries work experience/collect data in an environment unknown for
me;
To get experience in working;
To enhance my communication skills;
To build a link
I set these goals before the startup of my internship.

This internship report contains my activities that have contributed to achieve a
number of my stated goals. In the following chapter a description of the
organization and the activities is given.
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University of gujrat Pakistan

University of gujratPakistan is a govt sector autonomous body working under
the Federal Government of Pakistan. It was established on 7th December,
1982 as an autonomous body. Prior to its creation, a Civil Aviation Department
in the Ministry of Defence used to manage the civil aviation related activities.
The day of 7th December has significance, as it coincides with the date of
creation of International Civil Aviation Organization (ICAO) in 1944 as a result
of the famous Chicago Convention. Incidentally, the United Nations have
declared 7th December as the International Civil Aviation day and celebrated
as such every year all over the World. All kinds of Civil Aviation related
activities are performed by CAA including the regulatory, air traffic services,
airport management, infrastructure and commercial development at the
airports, etc.
Recently,university
of
gujratunderwent
Restructuring
and
Change
Management process to meet the present and future challenges. This
organizational transformation process identified Structure, Culture, Skills, and
Rewards as four tracks on which simultaneous emphasis is being laid. The
Vision, Mission, and Core Values have been identified. Wide-angle buy-in
process by CAA senior management with staff and lower levels for bridging
communication gaps between different hierarchical levels of the organization
has been taken. As a result of the Restructuring process, the fundamental
organization structure has been balanced to focus on three core areas namely
Regulatory, Air Navigations Services, and study Services. These Core / Line
functions are fully supported by the various corporate functions of the
organization.
The restructuring process has helpeduniversity of gujrat Pakistan to fully focus
on:
I.
Strengthening its safety and security oversight role as per International

Civil Aviation Organization requirements and standards.
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II.
III.
IV.
V.
To facilitate growth of the infrastructure development (Study and Study

Campus) on a fast-track basis. Private sector participation in the process is
also being encouraged.
Enhanced Regulatory and air space management capabilities. Moreover,
emphasis is being laid on commercialization of its assets and land with
improved teacher / student service standards, benchmarked with top
performing international University
Development of a New Aviation Policy for the country in consultation with
the Ministry of Defence, Planning Commission, Bank, and Aviation Experts
(Expected to be considered by the Cabinet for approval shortly).
Investing in Human resource development through structured approach
with particular focus on quality of people and enhancing their professional
capability.
Quality work on new initiatives is in progress such as introduction of Enterprise

Resource Planning (ERP), Health, Security, Safety, and Environment (HSSE),
Corporate Social Responsibility (CSR), Ethics Management Program, Student
feedback mechanism at the University, Employees Performance Management
system, benchmarking, outsourcing of non-core and wasteful activities, etc.
Recently, we have embarked upon a challenging phased program to acquire
international standards of Integrated Management System (IMS) in CAA.
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Hierarchy
Training
University of gujratInstitute (UOG), Hyderabad works underUniversity of Gujrat. UOG
is accredited by International Civil Aviation Organization (ICAO) and is member
of ICAO TRAINAIR programs.
University of Gujrat Training Institute (UOG) provides training in the disciplines of:
I.
Traffic Services
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II.
Electronics Engineering
III.
Communication Operations
IV.
Aviation Management & Administration
V.
Rescue and Fire Fighting Services
VI.
Electromechanical Engineering
The institute was established in 1982 to fulfill training requirement of Pakistan

University of Gujratand that of the fellow countries of the region.
Internship Departments
My internship held by DARSON in 12 different departments. These are;
II.
Quality assurance department
III.
IMS (integrated management system) department
IV.
Cargo
V.
Human resource personal department
VI.
Human resource general department
VII.
Commercial department
VIII.
Suction delivery hoses department
IX.
Mixing laboratorydepartment
X.
Testinglaboratorydepartment
XI.
Finish goods storedepartment
XII.
Radiatordepartment
XIII.
Maintenancedepartment
I learned a lot in those departments and I meet many of the peoples who are
working in this organization.
Quality-Assurance department
Quality assurance is one of the busiest departments which are dealing all theQuality
plans located in level-3 at industry. The head oftheQuality assurance department is
Sir Shames Ali. He provided us too many information. TheQuality
assurancedepartment deals the entireQuality plan which is operating from
QualityDARSON INDUSTRIES (PVT) LIMITED WAZIRABAD- PAKISTAN .
TheQuality plan submits by the Qualityperson to theQuality controller. ThisQuality
plan submission time is 2hour before the international Quality and 1hour for
domesticQuality. The Qualitycontroller checkout all the information on the
Qualityplan and after checkout all the information he gives the permission to
RubberQuality. After the permission theQuality plan sent to the next person to send
the destination Industries. Here the person sent this Qualityplan with the help of this
software AMHS (aeronautical message handling system).This software works on
intranet.
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Meaning
of
Meaning
of Quality
Quality
Quality
of
Conformance
Quality
Quality of Conformance
Quality of
of Design
Design
Producers
Perspective
Consumers
Producers Perspective
Consumers Perspective
Perspective
Production
Production
Marketing
Marketing
C Quality characteristics
Fitness
Fitness for
for
o Price
Consumer
Consumer Use
Use
nf
or
m
a
n
ce
to
s
p
ec
ifi
ca
ti
o
n
s
C
o
st
Qualityplan
Quality plans are documents filed by an Engr. orQuality dispatcher with the
local Civil Aviation Authority prior to departure which indicate the Quality's planned
orQuality path.Quality Plan form specified in the documentQuality which usually
include basic information such as points of departure and arrival, and estimated
time en industry, alternate Industry in case of bad weather, type ofQuality
(whether instrumentQuality rules [IQR] or visualQuality rules [VQR]), And
information on the commander, the number of people on board on the same plan. In
most countries, required by the IQRQualityplan, but it may be optional only
visualQuality across international borders. Recommended that the Quality plan, too,
especiallyQuality over inhospitable areas, such as water, they also provide a
reminder to rescue personnel, means if the Quality delays. In the United States and
Canada, when the Rubber crossed the air defense identification zone (ADIZ),
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whether instrumentQuality rules or visual special type of request must be submitted
DVFR (Defense VQR)Quality plan rules. For IQRQuality, theQuality plan used
byQualityRubber controllers began tracking services and guidance. For VQRQuality ,
and the only purpose is to provide the necessary information, you must find and
rescue operations need or use byRubberQualitycontrol "specialQuality rules
area"Quality Rubber". (Quality plan, 2015)
Measurement
Human Machines
Machines
MeasurementHuman
Faulty
Out of adjustment
Poor supervision
Tooling problems
Incorrect
Lack of concentration
testingspecifications
equipment
Improper methods
Old / worn Quality
Inadequate training
Quality
Inaccurate
Problem
Defective from vendor
Poor process design Problem
Ineffective
quality
temperature
Not
Dust
andMaterialDirtto specifications
Deficiencies
management
control
Process
Environment
in product
design
handlingMaterials
problems
Process
Environment
Materials
1. Quality plan description

The following describes items to be completed on the international Quality plan.
2. General instructions
Use capital letters.
Adhere closely to the prescribed format.
Report hours in Coordinated Universal Time (UTC, or Zulu).
Use the 24-hour clock (e.g., 1800Z, 0930Z, etc.).
The block preceding item 3 is to be completed by Rubber Qualityfacilities.
Complete item 19 as indicated. It will facilitate help by search and rescue (SAR)
services.
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3. Item 1: Quality identification

Enter one of the following:
Quality registration (e.g., N172B).
ICAO designator followed by the Quality number (e.g., KLM511).
Call sign assigned by military authorities.
4. Item 2: Quality rules and type of Quality

Quality rules
IndicateQuality rules governing the Quality:
IIQR VVQR
YIQR changing to VQR ZVQR changing to IQR
Type ofQuality
Indicate which one:
SScheduledQuality transport NNon-scheduled Quality transport
GGeneral aviation MMilitary
XOther
5. Item 3: Rubber type

Type of Rubber
Mostly used Rubber in Darson
1. NBR (used for fuel hoses)

2. NBR-PVC (Rubaloy) (NBR HAVING PVC mixed)
3. EPDM-8550(Having some amount of oil)
4.EPDM-8570(without oil)
5. SBR
Research and Development Laboratory
In this laboratory all the world wise used Rubber and additives especially
Accelerators, antioxidants, activators, resins, colors, Dispersantsetc. are present
6. Item 4: Content:
Company introduction
Lab department
Indents
Indent planning
Weighing
Mixing of Rubber and Additives
o Kneader machine
o Accelerator Addition
White mixing mill
Final inspection of Material
Material Room
Research and Development
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11. Observations
12. Problems and Suggestions
7. Explanation of material preparation in lab

Indent:
Indent is a receipt that includes all the specification, which are the requirement of
customer and different department.
Indent required mass of material is also mentioned. It is received in lab for
preparation of lab material.
Indent planning:
Indent:
When indent received it is planed that how required material s prepared according
to given
Dimensions .in planning, weights of rubber and required additives are also
considered.
Weighting:
In weighting section rubber bales are cut into pieces and according to indent weight
of required rubber and additives (accelerators, activators, oils, antioxidants fillers
resins etc.) are weighted.
7. Item 05: Mixing of Rubber and Additives:

A) Kneader machineby mixing mills:
Use the all the weighting quantities of rubber and additives are sent to kneader
machine for mixing.
First of all rubber is sent to kneader machine for 5 mints to cut rubber into pieces
and softens. After that required additives except accelerator are added into rubber
in kneader machine for mixing of rubber and additives for 7 to 15 mints according
to requirements. The temperature is 80 C in kneader machine
kneader machine If no identifier has been assigned, indent Planning and specify
the Rubber name in kneader machine proceeded by NBREPDMCRNR/.
B) Accelerators Additionby mixing mills:After preparation of rubber compound
in kneader it is divided into three equal weights and sent to three mixing mills for
addition of Accelerators properly and making compound bars.
Accelerators
are not added in rubber compound in kneader machine because due to high
temperatureAccelerators may cure the rubber.
Note: When ATC personnel receive a Quality plan filed in Quality, they will enter A Q
I L and specify the ICAO four-letter identifier of the facilitys location in item 18
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preceded by D E P / . Time will be given as actual time of arrival (ATA )or
estimated time of arrival (ETA) over the first point of theQuality.
8. Item 06: Rubber Test

Final Inspection of material
Hardness test2. Mixing test

Elongation test
Specific Gravity test
Aging test
Rubber Test level Performed as Further Requirement

State Rubber testing level. Choose appropriate term:
Abrasion test.
VMR Endurance test.
Flexometer.
Pipe Insertion load test.
Fasten sealing and removal test.
Note: FAA air traffic facilities do not accept cruising levels in metric terms.
Rubber
Include Rubber, Quality level, or Quality rule changes:
Along designated Quality:
Mostly used Rubber in Darson
1. NBR (used for fuel hoses)
2. NBR-PVC (Rubaloy) (NBR HAVING PVC mixed)
3. EPDM-8550(Having some amount of oil)
4.EPDM-8570(without oil)
5. SBR
Fillers
Calcium (Gujarat)
Calcium (Asia)
Polywhite B
Carbon
China clay
Silica
Accelerators
Mostly used sulpher
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Oil:
Mostly used oil are:
WPO (used for EPDM)
DOP (used for NBR)
Furnace oil
B-290(used for adhesive Properties)
Activators
Enter the TQM
6PPD
2MB
TIO
Desi Brosa
9. Item 07: Observations:

During our training in Lab .Department, we noticed
1. All the Workers are following the safety principles. (Safety shoes, gloves, Face
masks coats)
2. They are doing their task according to the working rules set by ISO.
3. In testing lab, experiment is performed carefully.
4. Quality control cell is following the ISO principles.
Time
Estimated time en-rubber (ETR). Use the 24-hour clock reported in UTC.
10. Item 08: Other information:

0No other information
REG/Rubber registration if different from item 3
TYP/Rubber type if ZZZZ noted in item4
DEP/Departure Industry if ZZZZ is noted in item 05
DEST/DestinationIndustry if ZZZZ is noted in item 06
ALTN/AlternateIndustry if ZZZZ is noted in item 07
RMK/any remarks
11. Item 09: Supplementary information

E /Endurance Fuel endurance in hours and minutes. Use the 24-hour clock
reported in UTC.
P/Persons on boardTotal number of persons on board.
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Emergency / survival equipment Cross out any item not applicable or

available:
F/Fire alarmU for UHF on 243.0 MHz, V for VHF on 121.5 MHz, or E for
emergency location
Beacon-Industry (ELBA) or emergency locator transmitter (ELT).
S/Specific survival equipment(Self-explanatory).
L/Life safetyL for safety equipped with lights; F for safetyequipped with
fluorescein; U or V indicates alarm capability of safety (write alarm/ followed
by frequencies).
D /Dinghies Number on board, total capacity (in persons), and color.
CCoverC for covered dinghies.
I/Industry color and markings(Self-explanatory).
N/RemarksN for remarks.
C/ENGINEERName of engineer in command.
ATS Message Handling System (AMHS)

ATS Message Handling System
(AMHS) also known as Aeronautical
Message Handling System is a standard
for aeronautical ground-ground
communications (e.g. for the
transmission of NOTAM, Industry Plans or
Meteorological Data) based
on X.400 profiles. It has been defined by
the ICAO.
ICAO Doc 9880 Part II defines two
fundamental levels of service within the ATSMHS;
Basic ATSMHS and
The Extended ATSMHS.
Additionally, ICAO Doc 9880 (Part II, section 3.4) outlines different subsets of the
Extended ATSMHS. The Basic ATSMHS performs an operational role similar to the
Aeronautical Fixed Telecommunication Network with a few enhancements. The
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Extended ATSMHS provided enhanced features but includes the Basic level of
service capability; in this way it is ensured that users with Extended Service
capabilities can inter-operate, at a basic level, with users having Basic Service
capabilities and vice-versa.
The ATSMHS is provided by a set of end systems, which collectively comprise the
ATS Message Handling System. The systems co-operate to provide users (human or
automated) with a data communication service. The AMHS network is composed of
interconnected ATS Message Servers that perform message switching at the
application layer.
Direct users connect to ATS Message Servers by means of ATS Message User
Agents. An ATS Message User Agent supporting the extended level of service will
use the Basic level of service to allow communication with users who only support
the Basic ATSMHS. (AMHS, 2013)
Revenue management work also done in the difference department. All the industry
services add in this software. These services may are
Internet usage
Parking
Holiday
Restaurant
Break time
Guest house
Etc.
The software used to calculate this revenue is Industry 2020.
Industry 20/20 (Industry operational management)

Industry20/20 is a complete suite ofIndustry information management software
designed specifically forIndustry around the world. The solutions assistIndustry to
increase their operational and financial efficiency.
The 20/20 suite includes:
Aeronautical billing
Resource management and planning (RMS)
Industry operational database (ODB)
Industry information display systems (IDS)
Property management
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Staff information intranet
Interactive voice response (IVR)
Incident management
Common use Customer processing system (CUCPS)
Decades of experience and years of development have resulted in an Industry

management solution proven to increase financial returns by dramatically
increasing Industry efficiency. 20/20 delivers information of the highest integrity to
benefit the entireIndustry community. The 20/20 system includes the following
modules:
1. Aeronautical billing
Managing anIndustrys revenue stream can be a complex and difficult task. The
20/20 billing module is designed to vastly simplify the collation and billing of
allIndustry related revenue. The system is completely flexible to specific business
requirements while maintaining billing integrity and ease of use.
2. Resource management and planning (RMS)

ManagingIndustry resources effectively and efficiently, including Rubber hoses,
rubber parts rubber pipe counters and Rubber belts, is fundamental to the
successful management of any Industry. The 20/20 resource management and
planning system is an easy-to-use, long-term planning and real-time decision
support tool for managing these resources. An RMS Simulated Operations system is
also available for simulated resource planning.
3. Industry operational database (IODB)

The 20/20 operational database (IODB) ensures that every person working at the
Industryhas the information they need at the time they need it. Moreover, the use of
a single database by all functions ensures data input and usage is optimized and
efficient and that information distribution occurs immediately.
4. Industry information display system (IIDS)

Critical to the efficient running of anIndustry is the ability to quickly and accurately
displayIndustry related information to all members of theIndustry community
including travellers,Industry staff, retailers, ground handlers and transportation
operators. The 20/20Industry information display system providesIndustry related
information throughout the Industryincluding at the check-in desks, Rubber hoses
pipe auto rubber part and arrival/departure screens.
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5. Property management
AsIndustry shareholders' and owners' demands grow, non-aeronautical related
income is becoming increasingly important forIndustry. This 20/20 module helps
Industryto manage their rental, lease, license and concession-related interests. It
provides the information you need to make important property related business
decisions.
6. Staff information intranet

The 20/20 staff information intranet addresses the unique information requirements
of an Industry. Using browser-based technology this solution provides users with
information specifically tailored to their role at the Industry. This means that every
member of the Industrycommunity, whether they are staff, customs officers, ground
handlers, TSA, or re-feelers, will get targeted information that meets their exact
requirements.
7. Interactive voice response (IVR) - automated telephone service

20/20 offers a range of systems designed to assist in delivering exceptional service.
20/20's interactive voice response (IVR) module is an automated and centralized
approach to dealing with customer service requirements and enquiries via
telephone. As IVR automates routine enquiries, staff can focus on handling more
complex issues, offering you operational efficiency benefits.
8. Incident management system

The 20/20 incident management system tracks all incident related activities within
yourIndustry, from lost and found through to security alerts. The system is designed
to track activity, assign essential tasks to the correct people and provide tools for
successful resolution.
9. Common use Customer processing system (CUCPS)

Industry are now able to processcustomer more efficiently and at lower cost by
implementing the 20/20 common usecustomerprocessing system (CUCPS). The
advent of affordable technology now provides with better ways to processcustomer
and their baggage using their own software and IT systems from a common use
environment.
These all are the information I learned at theIndustry Quality department. We also
fill many IndustryQuality plans in this department.
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IMS (integrated management system)

IMS department is one of the departments of
CAA. Here we can learn a lot from SIR
Naeem toorand SIR Haseeb butt.
Main objective of integrated management
system (IMS) department combines all
related components of a business into one
system for easier management and
operations. Quality (QMS), Environmental
(EMS), and Safety (OHS) management
systems are often combined and managed
as an IMS. These are not separate systems joined together, rather they are
integrated with linkages so that similar processes are seamlessly managed and
executed without duplication. IMS components common to all the systems
include the resources (people, facilities & equipment, etc.) and processes
(documented in the QMS/EMS/OHS and applied throughout the organization)
Advantages of IMS
The main advantage of having a truly integrated system is that there are elements
of all three Standards that are similar or the same:
I.
II.
III.
IV.
V.
VI.
VII.
VIII.
All three Standards have a document control requirement

The control of records is specified in all three
Training, competence and awareness is seen in all three
All three have a requirement for internal auditing
Management review is seen as critical for all three
Standards Monitoring and measuring devices are referred to in each
Continual improvement is key to all three
Corrective and Preventative Action are major requirements
An IMS can therefore reduce the auditing time on site because some elements only
need to be verified once rather than for each separate management system. BY
avoiding duplication of systems it should also lead to a more efficient management
process.
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Here we read the documents of CAA name as;

I.
Control of nonconforming products/ services & corrective/ preventive actions
II.
Document and record control
III.
External audit
IV.
Internal audit
V.
Management review
VI.
IMS policy standards
These are the documents which we can read in the IMS department. Here we know
that how to control the quality and safety. The persons were working in this
department well trained and their mind are really extra ordinary I really too much
like these peoples.
PDCA
Something needs to change: Something's wrong, and needs to be fixed, and you've
worked hard to create a credible vision of where you want it to be in future. But are
you 100% sure that you're right? And are you absolutely certain that your solution
will work perfectly, in every way?
Where the consequences of getting things wrong are significant, it often makes
sense to run a well-RubberIndustry project. That way if the pilot doesn't deliver the
results you expected, you get the chance to fix and improve things before you fully
commit your reputation and resources.
So how do you make sure that you get this right, not just this time but every time?
The solution is to have a process that you follow when you need to make a change
or solve a problem; a process that will ensure you plan, test and incorporate
feedback before you commit to implementation.
A popular tool for doing just this is the Plan-Do-Check-Act Cycle. This is often
referred to as the Deming Cycle or the Deming Wheel after its proponent, W
Edwards Deming. It is also sometimes called the Shewhart Cycle.
Deming is best known as a pioneer of the quality management approach and for
introducing statistical process control techniques for manufacturing to the Japanese,
who used them with great success. He believed that a key source of production
quality lay in having clearly defined, repeatable processes. And so the PDCA Cycle
as an approach to change and problem solving is very much at the heart of
Deming's quality-driven philosophy. (IMS, 2011)
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The four phases in the Plan-Do-Check-Act

Cycle involve:
Plan: Identifying and analyzing the

problem.
Do: Developing and testing a potential solution.
Check: Measuring how effective the test solution was, and analyzing
whether it could be improved in any way.
Act: Implementing the improved solution fully.
1. PLAN
Establish the objectives and processes necessary to deliver results in accordance
with the expected output (the target or goals). By establishing output
expectations, the completeness and accuracy of the spec is also a part of the
targeted improvement. When possible start on a small scale to test possible
effects.
2. DO
Implement the plan, execute the process and make the product. Collect data for
charting and analysis in the following "CHECK" and "ACT" steps.
3. CHECK
Study the actual results (measured and collected in "DO" above) and compare
against the expected results (targets or goals from the "PLAN") to ascertain any
differences. Look for deviation in implementation from the plan and also look for
the appropriateness and completeness of the plan to enable the execution, i.e.,
"Do". Charting data can make this much easier to see trends over several PDCA
cycles and in order to convert the collected data into information. Information is
what you need for the next step "ACT".
4. ACT
Request corrective actions on significant differences between actual and planned
results. Analyze the differences to determine their root causes. Determine where to
apply changes that will include improvement of the process or product. When a
pass through these four steps does not result in the need to improve, the scope to
which PDCA is applied may be refined to plan and improve with more detail in the
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next iteration of the cycle, or attention needs to be placed in a different stage of

the process.
At the last day they give us and presentation to present this department in the
auditorium.
Presentation topic;
PDCA
Internal audit/ External audit
Control of nonconforming
products/ services & corrective/
preventive actions
Management review
Document and record control
IMS policy standards
We give the presentation at the last day. They appreciate us and also teach where
we need very improvements. Over this entire department is excellent I appreciate
CAA to give us opportunity to learn from this department.
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Cargo
Our 3rd weak is in the cargo in two companies
Industries airport
services (IAS)
Gerrys
dnata
Gerry's Dnata (Pvt.) Ltd
It provides high quality and

efficient Ground Handling
Services toIndustryairlines at
Karachi, Lahore, Islamabad
and Peshawar International
Airports. It was established
as a 50-50 percent joint
venture company between
Dnata and Gerry's Group. It
was this proven combination
of technical expertise and quality in delivery that was acknowledged in 1993 by the
Government of Pakistan, when Gerry's Dnata was selected to provide ground
handling services at Karachi's Jinnah International Airport.
Dnata joint venture partner of Gerry's and a subsidiary of emirates Group provide
ground handling services at Dubai International Airport for more than 4 decades and
feel proud to look after numerous Customer and uncountable tons of freight
annually on behalf of its cities.
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Services
Services provided by Gerry's Dnata in Pakistan are Customer Handling. Load
Control, Cold Storage, Flight Operations, Computerized Check- In & Boarding, Lost &
Found Baggage Tracing through world Tracer, Cargo Import & Export Warehousing,
Ramp Operations, Comprehensive range of Ground Handling equipment, Technical
Workshop, Manpower of all categories, Training Facilities and Catering arrangements
etc.
Our comprehensive fleet of specialist vehicles -maintained in our new engineering
workshops and operated by our own highly - trained staff- including tugs, main and
low deck loaders, air-conditioning units, toilet trucks, tractors, dollies and mobile
conveyor, together enabling us to handle virtually any type of Rubber in any
configuration.
Key customers
Client carried include emirates airlines, Srilankan Airlines, Swiss air, Turkish airlines,
Oman Air, Cathay Pacific, Air Arabia, Executive air and fly Dubai.
Gerrys network
Gerry's has a vast network consisting of 70 offices in Pakistan covering all major
cities of the country with over 250 operating vehicles, 2100 employees, and modern
Communications & IT infrastructure.
In UAE and UK, Gerrys has 20 offices and branches with 200 employees and over
50 operating vehicles.
We have a wide and well-connected network that allows us to provide various
services according to our customers' needs and requirements. Our well-trained,
customer focused, qualified and highly experienced staff equipped with state-of-theart technologies and modern IT infrastructure serve our valued customers and offer
them customized and value added solutions.
It is this ability to deliver as promised, that has won us acknowledgements from
reputed airlines and multinational companies from around the world.
PACCS may be introduced by Pakistan Customs at all Industryairports and IT

systems of CAA,Industry airlines, air cargo agents and cargo handling agents
may be integrated with it to function as a Single Window.
IndustryRubber landing charges and fuel prices charged at Pakistani
Industryairports may be compared with the regional Industryairports and
rationalized to make them comparable with the charges at the
regionalIndustry airports.
CAA may establish suitable adjudication mechanism at eachIndustry airport
for quick resolution of disputes relating to throughput charges.
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Modern scanners of adequate capacity for the cargo load may be installed at
all Industryairports for screening of cargo.
All stakeholders should be consulted during the planning stages of
newIndustry airports at Islamabad and Gwadar and new terminal facilities at
other ports to ensure that the cargo handling facilities are adequate and in
keeping with the latest cargo handling practices and regulatory requirements.
PIAmay introduce appropriate security arrangements in its a Rubber for
transport at a reasonable cost.
The procedures of all organizations involved in transport supply chain may be
streamlined to facilitate development of sea-air-road multi-modal transport
logistics.
Contacts:
Mr. Ali
Ph.: 4671551 Fax: 4582262
Email: uada@cyber.net.pk
Industries Airport services (IAS)

Ground Handling is an essential and integral part ofIndustry Air Operations.
TheIndustry flight safety and smooth conduct of operations largely hinges upon the
efficiency of the Ground Handling Agency.
DarsonIndustry Airport Services (Pvt) Ltd is a licensed ground handling agency
which was established in June, 2006 to provide ground Handling Services for
Airlines. During the ensuing period DarsonIndustryAirport Services has established
its infrastructure procured state of the art equipment and hired /trained skilled man
power for accomplishing its objectives in a befitting manner and to prove what it
means, "Excellence in Handling".
Industries clients
Qatar airways
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Etihad Airways
Saudi Arabian airlines
Cargo lux
Gulf Air
Menq Aerospace
CARGO
IndustryAirport Services is providing cargo and freight forwarding services to its
regular client airlines, non-schedule carriers, and Cargo Freighters, from major
gateways i.e. Lahore, Karachi, Islamabad and Peshawar.
We intend to grow and expand our position in national and international IndustryAir
Cargo Handling Services. A strong team of experts and the will to persistently
rethink and renew our processes will support us to professionally fulfill cliental
needs and offer innovative solutions in future.
The cargo component of Industry was first established in Karachi in September,
2008 and has come of age in a short span of less than a year.
In order to ensure higher safety standards, better quality, leading edge of
technology and enhanced customer services, Industryhas now constructed state of
the art facilities at Karachi, Lahore which are fully computerized including the PRAL
system while at Islamabad it has a leased cargo hangar from Askari Aviation which
is also equipped with the same facilities. Fully equipped with state of the art
facilities and allied equipment the sections at these stations are managed by
experienced team of highly trained professionals fully equipped to handle all kinds
of exports and imports.
At PeshawarIndustry has signed a contract with PIA as scarcity of space at this
station forbids any new construction.
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Speed, efficiency and reliability are the factors that determine success in the
IndustryAir Cargo business. State-of-the-art technology and automated processes
are increasingly turning out to be key differentiators in customer satisfaction as well
as operational efficiency. Industryhas trained its manpower to achieve these goals
to keep ahead of the other competitors in this field.
The Cargo Complex at Lahore is located at the Lahore International Airport. It has
the most modern and unique design to facilitate the working, storage and handling
of cargo, ensuring its safety and custody. The Import works from 0900 to 1800
hours, whereas the export is 24/7.
The import Section has a cold room with a capability of - 8 degrees temperature,
area for Un-Accompanied Baggage, Immediate Clearance Goods, and Storage for
Valuable items (Strong Room), Dangerous Goods Storage, Cargo Examination
Section and Air Freight Unit. It also has offices for Industry, Custom officials, and
Airline staff.
Utilizing an automated cargo handling system, Import Cargo Section provides (0900
Hrs. 1700 Hrs.) information on cargo arrivals and flight schedules. Within 8 hours
from its arrival, general cargo is checked, stored and documents are made available
for Customs clearance.
Quick-service facilities are provided for perishables and special Industrycargo.
Working adjacent with Pakistan Customs Authorities, the Import Cargo Customer
Service staff provides documents to its customers in order to secure quick Customs
clearance requirements. Freight-Status-Updates (FSU) messaging requirements of
airlines are met through the automated cargo handling system and electronic data.
These messages are sent automatically to the airline-customers, depending on the
status-event of the consignment.
IMPORT CARGO SERVICES

I. General Cargo Handling
II. Valuable Handling
III. IATA Standard Messages
IV. ULD Stock Disposal / Track
V. Cargo Track/Warehousing
VI. Perishable Handling
VII. Oversize Cargo Handling
VIII. Import Documentation
IX. Import Acceptance
X. Delivery
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EXPORT CARGO SERVICES

I. General Cargo Handling
II. Valuable Handling
III. IATA Standard Messages
IV. Export Documentation
V. ULD Warehousing & Tracking
VI. Cargo Tracking
VII. Perishable Handling
VIII. Oversize Cargo Handling
IX. IATA DGR Goods Handling
X. ULD Stocking
XI. Acceptance of Consignment
SCANNING MACHINE
A RAPI Scan- 632, scanning machine is installed in export section for scanning of
cargo, through which all cargo is scanned. Cargo accepted for exporting is scanned
under the strict supervision of Industry Services Scanning staff, for safety and
security purposes.
Equipment
Industries is equipped with most modern
exceptionally reliable & advance technological
Ramp equipment.Industries is equipped with
complete range of Ground Handling Equipment at all
four major International Airports of Pakistan i.e.,
I.
II.
III.
IV.
Benazir Bhutto International Airport, Islamabad Pakistan

Jinnah International Airport, Karachi Pakistan
Allama Iqbal International Airport, Lahore Pakistan
Peshawar International Airport, Peshawar - Pakistan
Following is the list of major equipment provided by Industries at our four
(Islamabad, Karachi, Lahore & Peshawar) stations:-
I.
II.
Push Back Tractor (Tow Tractor)

Ground Power Unit
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III.
Air-Conditioning Van
IV.
Busses Economy Class
V.
Coasters (VIP / Business Class)
VI.
Conveyor belts
VII.
IndustryRubber Steps
VIII.
Loader high lift (7 tons)
IX.
Loader high lift (14 tons)
X.
Water Cart
XI.
Ambu-lifter
XII.
IndustryRubber vacuum cleaners
XIII.
Cart for Children & Elderly Passengers
XIV.
Baggage Tractors
XV.
Fork Lift (7 ton)
XVI.
Baggage trolleys
XVII.
Container trolleys
XVIII.
XIX.
XX.
Pallet Dollys
Tow Bars
Toilet Cart
XXI.
Fire Extinguishers
XXII.
Catering Van
XXIII.
Wheel Chocks
The equipment is operated and maintained by highly skilled Ramp Staff evolving
IATA standards. The equipment is inspected by local Darson industries (pvt)
limited.As per IATA standards and authorization is given on annual basis.
The operational performance of Ground Handling Equipment is also being monitored
by Rubber Worthiness Department of suction delivery hoses(SDH).
Drinking Water is filtered & purified up to 2 microns. Which is also then tested by
National Institute of Health (NIH) or AFIP on quarterly basis and the certificate to
this effect is issued by both these government departments. Apart from the water
samples are also randomly taken by Captain of the Rubber for cross check at their
own designated institutes.
Lavatory Service is being carried out by utilizing all international hygienic standards.
Food Handling is carried out by evolving IATA laid down hygienic standards of
Industry.
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Contact:
Wazaribad Office:
Darson industries (pvt) limited.
Phone: +92 42 6611773-5
FAX: +92 42 6611770
Email: sajjad@ras.com.pk
Human resource department

Human resources are the set of individuals
who make up the workforce of
an organization, business sector, or economy.
"Human capital" is sometimes used
synonymously with human resources,
although human capital typically refers to a
more narrow view (i.e., the knowledge the
individuals embody and can contribute to an
organization). Likewise, other terms
sometimes used include "manpower", "talent", "labour", or simply "people".
The professional discipline and business function that oversees an organization's
human resources is called human resource management (HRM, or simply HR).
Staffing management is a tedious task that requires careful planning. The human
resource managers lead people who are capable of finding professionals and skilled
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workers necessary to fill in key positions in a company. The goal is to make sure that
the right persons are chosen to fill in those vacancies. However, that is only the
initial stage of the process. After hiring, the HR department is also responsible for
providing key trainers who can guide newly-hired persons to fulfill their jobs in
accordance to the goals and standards set by the company. Moreover, it is their
duty to ensure that all employees are performing their duties well. (HRM, 2015)
Main Responsibilities of the HR Department

Each company or organizations staffing management differs in terms of
responsibilities. Nonetheless HR managers may or may not be assigned duties with
regards to event sponsorship, team building activities, philanthropic efforts,
administration, review of benefits, and community relations.
Implement Human Resources Programs

The HR manager and staff ensure that each HR program is implemented according
to plan, endeavor to identify key opportunities for growth and development, make
improvements in employee performance, and resolve problems. Here are other
related tasks:
Improve the performance of each member of the department to ensure that
everyone is doing his or her best efforts to help to provide HR services.
Plan and monitor outgoing finances for events like employee recognition, charity,
sports activities, and general HR services.
Conduct training and study of human resources programs and practices to ensure
that everyone on the HR team is up-to-date with the latest techniques and
technologies used in human resourcing.
Participate in company seminars, workshops, meetings and other events that should
involve their participation.
Manage HR Information Systems

It is the HR managers task to find the best HR information system that would work
best for the company. Today, most managers hire people to set up websites that
make use of high-technology recruitment software to make it easier for HR staff to
manage job applications.
The staff is also responsible for updating company information on the website,
releasing newsletters, updating company profiles on external websites, and the like.
The use of an effective HR information system eliminates the need to perform many
manual tasks, which then cuts work-time more efficiently. However, the staffing
management has to ensure that the system works properly at all times.
Provide Training
The HR department is responsible for providing the necessary training for various
managers within the company, as well the individual employees who make up the
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workforce. They manage all workshops and seminars, as well as the handle
employee handbooks, work manuals and reports. Other related tasks include the
following:
Establish in-house training that will address the necessary responsibilities, skills,
and other needs of employees. The people who comprise the staffing management
are also responsible for sending employees to specific locations for cross-training.
Maintain all records about employee training, including all the spending involved.
Ensure Positive Employee Relations

The staffing management is not only responsible for hiring people, but on ensuring
that all employees form good relations with the company. Hence, the HR
department formulates policies and communicates them to everyone involved. They
act as mediums for communication between the employees and their superiors.
Hence, any problem arising within the company can be monitored and managed by
the HR department.
Managing human resources is complicated, but it is necessary for the success of a
company. With a capable HR department, a company will definitely rise up against
all odds and meet all its goals.
Training and Development

HR department is constantly keeping a
watch over the employees of the
organization. In order to improve the
efficiency level of the employees
they have to undergo regular trainings
and development programmers. All
trainings and development needs are
carried out by this department. Training
might include on the job or off the job training. Find more information on
training here.
Manpower Planning
It involves the planning for the future
and finding out how many employees
will be needed in the future by the
business and what types of skills should
they possess.
It depends on the following factors

The number of people leaving the job
The projected growth in sales of the business
Technological changes
Productivity level of the workers
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Provide Employment
The Human Resource department provides staffing management services to the
company. Hence, they are responsible for recruiting quality workforce. Their tasks
include the following:
Advertise job vacancies on several forms of media, primarily through the use of the
Internet, but will also include newspapers, magazines, and other useful media.
Screen applications effectively and interview successful applicants to determine the
final candidates.
Form a team of decision-makers to determine who gets hired to fill in vacant
positions.
Job analysis and Job description

HR Department is also involved in designing the Job analysis and Job description for
the prospective vacancies.
A job analysis is the process used to collect information about the duties,
responsibilities, necessary skills, outcomes, and work environment of a particular
job.
Job descriptions are written statements that describe the:
I.
II.
III.
IV.
V.
duties,
responsibilities,
most important contributions and outcomes needed from a position,
required qualifications of candidates, and
Reporting relationship and co-workers of a particular job.
Determining wages and salaries

HR Department is also involved in conducting market surveys and determining the
wages and salaries for different position in an organization. This decision may be
taken in consultation with top management and the Finance department.
Recruitment and Selection

One of the most important jobs HR departments is to recruit the best people for the
organization. This is of crucial importance as the success of any organization
depends on the quality of its workforce. Details regarding the recruitment and
selection procedure can be found here.
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Performance Appraisal
Once the employees are recruited, the HR Department has to review their
performance on a regular basis through proper performance appraisals.
Performance appraisal is the process of obtaining, analyzing and recording
information about the relative worth of an employee. The focus of the performance
appraisal is measuring and improving the actual performance of the employee and
also the future potential of the employee. Its aim is to measure what an employee
does.
On the basis of performance appraisal the HR Department will set up an action plan
for each employee. If the employees need any training then he provided that.
Employee welfare and motivation

Happy employees mean a healthy organization. HR Department conducts various
employee welfare activities which might include employees get together, annual
staff parties etc. HR department also reviews organizational policies and its impact
on the motivation of the employees.
Addressing employees grievances

HR department is the link between the workers and the management. Employees
grievances related work environment are usually entertained and resolved by the
HR Department.
Labor management relations

For the smooth operation of any organization, it
is crucial to have good labour management
relations. HR department has to ensure that
these relations are cordial. In case of any labourmanagement conflict the HR Department will
play a vital role in bringing both management
parties to the negotiation table and resolving
the issue.
Implementing organizational
policies
HR Department has to coordinate with line manager and see that the organizational
policies are being implemented in a proper manner. Disciplinary action can be
initiated against employees who are not following organizational rules and
regulations. All these actions are conceived and implemented by the HR
department.
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Dismissal and redundancy

HR Department has to take firm actions against employees who are not following
the organizational code of conduct, rules and regulations. This can result in the
dismissal of the employee.
Sometimes, an organization may no more require the services of an employee. The
employee may be made redundant. HR Department has to see that organizational
and government regulations are being followed in this process.
Commercial department
What is Commercial Management?
The identification and development of business opportunities and the profitable
management of projects and contracts, from inception to completion.
Here Mr. Nadeem javedteaches us and provides us different for reading and
informs us how to CAA commercial department control all the things in the Industry.
The role of a Commercial Manager is highly varied. Those working within the
commercial departments of large, multinational corporations may take individual
responsibility for sales, marketing, contracting, negotiations, finance, contract law
or property management to name but a few.
A focus on profit and loss is a pre-requisite for anyone concerned with an
organizations activities. Sound business acumen, an aptitude with figures, an ability
to view projects long-term, along with impeccable people management skills are
just some of the skills needed to bring the job to life. One day you could be outlining
the beginnings of a new project, the next negotiating contracts and analyzing sales
figures every day requires new skills and creates the need for a hands-on,
practical approach to this talent-filled role.
The Institute of Commercial Management (ICM) recognizes the variety of skills
needed by both commercial managers and anyone involved in business, and
offers professional accredited courses covering all industry sectors and skills bases.
It has also published The Commercial Manager which outlines the multifarious
activities demanded of a commercial manager and how such responsibilities should
be approached. The book provides detailed overviews and step-by-step guides
covering the following topics: Commercial awareness; Contracts; Contract
performance; Commercial relationships; Negotiation; Risk management; Postdelivery risk; Project planning; Team building; and Project progression
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Survey
We can do a survey of theIndustry building and finds the problem. These are given
below
This stall of Rubber hoses isnt look good. Its look like dirty so make it sure the CAA
also provide some design which are at least attract theCustomer to come not to go
away.
These are one shop having different color.

1. White color
2. Blue dark color
This is a highly wrong color combination. Obviously they have different logo and
name of shops but at least they can choose light or dark color for the Customer
attraction. CAA must have to provide them the colors schemes.
As you can see the shop upper side is clear and this is free space. CAA must give an
opportunity for different companies to attach their advertisement there. At least
they can give an offer to shop owner for using that area.
Now this is a Darson Industry. Is it like aDarsonIndustry? At leastDarsonIndustry has

the attractive front which can attract the customers to come and buy
someDarsonIndustry.
Price control mechanism for food outlets

Food price is a big concern when you are working under a big organization. It
defines your quality and amount of the product which you provide to your customer.
InDARON INDUSTRY (PVT) LIITED WAZARIBAD PAKISTAN the food price is a big
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concerning point. During my study I got a lot of experience to the shops which are
locating in the Industry. The prices of the food or any of the other products are very
high. Most of the time they charge 70% above to actual price of any product which
is highly un-ethical. Mostly the shops are not having any kind of attractions which
create any kind of attention for customer to come here. So here my concern thats
how to control these prices and what are the methods to resolve these issues.
Swot analyses
SWOT analysis is a useful technique for understanding the strengths and
weaknesses you have, and determine all of the opportunities open to you and the
threats it faces.
Strengths
In order to meet the challenges and grasp the growth of the aviation industry
events Aviational world. Each station was built in the world re-known companies in
Pakistan for travelers to provide world-class service under the guidance and
supervision. This site includes seven levels and a wide parking ground side, from
this station almost daily customer flow ofcustomers maximum capacity ofcustomer
every day. This fully able to meet current and future demand for air travel.
Weaknesses
As you know I am working in CAA internship of 6-weeks. During my internship I
watch some problems which are the weakness of Pakistan civil aviation authority
and these are given below:
Small building of DARSON INDUSTRIES (PVT) LIMITEDWAZARIBAD-PAKISTAN

Old technological equipment
Old software system
Employees card issues
Opportunities
There are many opportunity for the CAAin WAZARIBAD DARSON INDUSTRIES (PVT)
LIMITED. These opportunities are given below:
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Big area ofIndustryallows to make building large rather than before.

Its allow theIndustryapron area creation.
The foreignIndustryalso a big opportunity for the CAA.
They can provide the maximum service to the foreign airline and being the
best aviation authority in the world.
Threats
Security has been in a state of high alert after terrorist threat CAA at
theDarsonIndustry,
He was threatened by unidentified rubber hoses high and blew up

theDarsonIndustry.
Darson Industry authorities while the security on high
alert,DarsonIndustrysecurity force (ASF) of multiple units and have put
snipers on the building.
Sources also said that Customer luggage was also carefully monitored.
According to sources, ASF and terrorism are also under threat in Pakistan
DarsonIndustry.
Conclusion
The report will create for the going toward better to best services. The
basic purpose is to complete the demand of capacity and number of
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operations. The authority must concentrate on these things and take some
decision for the bright future. These actions will avoid delaying the inevitable
decline in business if a authority is bring these action then performance
going up to acceptable level. I have gone many departments and I got a very
different and unique knowledge from these departments. I got too much
knowledge and experience while doing my internship. I shall be very thanks
full specially for HR who provide and facilitate us through all mean of
communication and gave us knowledge of aviation departments working and
their operating procedures. I am also very thanks full to the DARON
INDUSTRY (PVT)LIITED WAZARIBAD PAKISTAN to provide me the right
platform enhancing my educational and professional knowledge as well.
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Recommendation
Proposals or recommendations, the best course of action to a special look by official
agencies. Here I recommend some new ideas to Pakistan darson industry (pvt)
limited which are explained below:
Shops appearance
Creating an attractive product display can draw the customer in, promote a slowmoving item, announce a sale, or welcome a season.
Visual Display Tool Box

Before designing a product display, put together a visual display tool box to keep on
hand. By having all of these items in one location it will save time in actually
preparing the display.
Scissors, Stapler, Two-Sided Tape, Pins

Biscuits and chocolates
Monofilament Fishing Line
Tape Measure
Fast food area
Notepad, Pencil, Marker
Signage, Sign Holders
Glass Cleaner/Paper Towels
Props (Non-merchandise Items)
Take time to plan the display. Consider what you want to accomplish, develop a
budget and determine a central theme. You may even want to sketch your display
on paper. Gather your visual display tool box, the merchandise and any props. Make
sure all materials and location (tables, windows, racks) are clean. Choose a slow
time of the day or build the display after hours. (display, 2010)
Elements of Effective Visual Merchandising
Balance: Asymmetrical rather than symmetrical balance with the display.

Size of Objects: Place the largest object into display first.
Color: Helps set mood and feelings.
Focal Point: Where product and props/signage and background come
together.
Lighting: Should accent focal point, if possible.
Simplicity: Less is more so know when to stop and don't add too many
items.
Once the display is finished, add appropriate signage. Take photos of the display
and keep record of the product sales during the display's existence. Save your
information in a file folder for easy reference. By documenting its success, you can
AHSAN JABBAR

re-create the display next year or if it flops, you can make sure you don't repeat the
same mistakes.
Like any other aspect of retailing, creating an attractive display takes a little skill
and lots of trial and error. Keep working at designing eye-catching and innovative
ways to make your retail store profitable through visual merchandising.
List of product
The sale managers who are running these shops must provide a list of all the
products information which he went to start at the shop.
Prices
All these products buying cost must be mention on that list. The organization must
have an idea to the actual cost of these food products. Keeping a finger on the
pulse of market prices by regular price comparisons can reduce rubber hoses cost.
A standard price approved by the organization which is best for both customer and
seller.
Receipt of bill
Costing recipes/menus provides to the customer when he/she buy anything from the
shop. A stamp or name of the organization must be mentioned on that list. It is a
right way for selling any product and ensure that customer we are not charging high
prices.
Accurately cost recipes also provide valuable information for sales mix analysis and
menu engineering.
This is not a tough work to do. The shop keeper only required scanner for products
and a machine for receipt.
An Idea
AHSAN JABBAR

TheIndustrycustomer stay area does not contain
any kind of that shop which is containing an
attention for thecustomer. Theindustry authority
must have to notice this entity. In my point of view
at Darson industry (PVT) limited wazaribad Pakistan
the CAA authority must contribute an offer to the
different company for come atindustry and provide
attractive type of offer which creates an attention
for the customer. There is must be an upscale
indoor/outdoor guest house withrestaurants,
workshops and a nice theatre. The variety of workshops are may be small or large
however there is a must be an outlet store here where you can find some pretty
good deals on name-brand and rubber . It easy for thecustomer to pass his/her
time.
I explained also my recommendation about rubber and workshops which are the
necessary for theindustry but now I would like to explain the building of theindustry.
(building, 2014)
The Darson industry (PVT) limited wazaribad Pakistan building is small as well when
you look at the capacity. Here one problem is that the capacity do not compete the
demand. Most of the time I watch thecustomer dont have a place to sit or stay. If
there is a lot of customer are keep on then security threat also be a concerning
point. If customer more than threat obviously more. So my concerning point is to
extend the building of the Industry. TheIndustry authority has their own place too
much and I saw many of the places are empty and the authority have to make or
build something there.
Industry building
Concourse hall
Parking Area
AHSAN JABBAR
Empty space of Industry authority
My concerning point is to extend the building to the half parking

area and half of the parking area used for concourse hall. In
empty space build a parking area.
The remaining empty space can be used for many of the others
purpose for example
Restaurants
Maintenance work shop.
Hostel
Wash room
Guest house
etc.
AHSAN JABBAR
AHSAN JABBAR

Internship at Darson Industries (PVT) Limited

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DARSON INDUSTRIES (PVT) LIMITED WAZARIBAD-PAKISTAN