COLLEEN MANSUR

168 Arbor Place, New Albany, Indiana | cmansur@umail.iu.edu | 317.517.1893

SUMMARY

I am currently attending Indiana University Southeast where I am working toward a

bachelor's degree in Communications with minors in Business and French. I am eager to go
into sales or public relations, but until May, 2016, when I earn my degree, I'm working part
time at Floyd Memorial Hospital and building a network of exceptional professionals.

SKILLS & ABILITIES

As a Communications major I feel very confident speaking with people and building a report.
I take direction well, and learning by doing does not phase me. I feel comfortable using
business applications, such as Excel and Access.

EXPERIENCE

REGISTRATION COORDINATOR FLOYD MEMORIAL HOSPITAL

SEPTEMBER 2014- PRESENT

Provide patients with an excellent first impression of Floyd Memorial Hospital. Verify, collect,
and enter patient information into multiple software types. Facilitate communication between
healthcare providers, patients, and insurance providers. Present patients with cost estimates
and explanations of services provided.
SUPPLEMENTAL INSTRUCTOR INDIANA UNIVERSITY SOUTHEAST
AUGUST 2014- DECEMBER 2014

Organize and lead informal review sessions where students discuss the material, develop
organizational skill, and collaborate to better improve their learning experience.
AMBASSADOR FLOYD MEMORIAL HOSPITAL
OCTOBER 2013-SEPTEMBER 2014

Demonstrate the Floyd Memorial attitude of EXCELLENCE. Facilitate communication

between patients and food preparers. Recognize challenging situations and offer any
assistance possible. Use empathy to create a connection with patients.
OPERATIONS MANAGER HOLY COW CUPCAKES
SEPTEMBER 2011-OCTOBER 2013

Handling and finding solutions to customer concerns. Working with and assigning
teammates tasks to suit their strengths. Placing orders for needed supplies. Taking and
preparing customers special orders. Designing product displays to increase efficiency and
visual appeal. Manage a small team on providing excellent customer service while
completing daily tasks.
SERVER LA MIE EMILIE
SEPTEMBER 2009- NOVEMBER 2011

Providing knowledgeable information about menu items. Fulfilled all shift assignments for
two years. Specially selected to cater outside events. Self-trained as line chef.

EDUCATION

INDIANA UNIVERSITY SOUTHEAST, NEW ALBANY, INDIANA

COMMUNICATIONS WITH MINORS IN BUSINESS AND FRENCH

CGPA: 3.74
I am a member of the Student Life Committee. I was included on the Spring 2014
Chancellors list, as well as the Fall 2014 and Spring 2015 Deans lists.

LEADERSHIP

I am an outspoken member of the Student Life Committee and I often lead group
discussions. During our annual budget hearings, I suggested an initiative that returned five

thousand dollars to our budget. At Holy Cow Cupcakes I had the opportunity to manage a
small team who was responsible for customer satisfaction and occasional service recovery.

REFERENCES

REBECCA CARLTON, PROFESSOR

SCHOOL OF ARTS AND LETTERS | INDIANA UNIVERSITY SOUTHEAST

812.989.0248
LINDA CHRISTIANSEN, PROFESSOR
SCHOOL OF BUSINESS | INDIANA UNIVERSITY SOUTHEAST

812.941.2519
KATHLEEN SMITH, SALES REPRESENTATIVE
GORDON FOOD SERVICES

317.869.1278
KAREN SUTTON, OWNER
HOLY COW CUPCAKES

317.571.1500
CHANDRA HARRISON, PASTRY CHEF
HOLY COW CUPCAKES

206.930.1604

PAGE 2