D ONNA M.

W ILLIAMS
9461 Charleville Blvd #129 • Beverly Hills, 90212 • 323-290-0080 /323 528-0156 •
ladydi530@gmail.com • Page 1 of 2

PROFILE

Goal-focused leader with more than 15 years of proven success developing effective
programs to maximize efficiency and increase service quality in-depth experience in
experience as a Human Service Professional management. Actively seeking a position
as a Human Services Practitioner allowing me to use my skills in the field of services to
lend my expertise to an organization looking to grow. Additional areas of expertise
include:

Operations/Project Strategic Acquisitions Organizational

Management Planning Development
Auditing Budgeting Contract Human Resources
Development/Management
Regulatory Compliance Inventory Quality Control Team Facilitation
Control
Program Assessment Event Process Improvement Training/Developme
Planning nt

KEY CONTRIBUTIONS

• Spearheaded the Sober Living Coalition in the inner city of south central Los Angeles
for nine years. Worked with agencies to transition inmates into society from jail and
prison, managing regulatory compliance for a program whereby each inmate
contracted from prison and placed in a home as well as participating landlords
received $1,500.
• Designed an IHSS/CNA registry database used by a union for a healthcare services
project. Administered the recruiting and hiring of eligible IHSS/CNA staff. Partnered
with community case managers from cross-functional senior centers and additional
agencies with referrals.
• Held responsibility for $40 million in commercial property contracts. Performed
document analysis and preparation of customer-required reports and forms related
to property acquisition, accountability, and final disposition. Implemented an
automated system for capturing data entered into a company system, which
substantially reduced labor hours while improving efficiency.
• Performed as the coordinator and liaison for an aerospace program in collaboration
with 250 schools within the Los Angeles Unified School District to encourage
students to remain in school.
• Established a mentoring program in the aerospace curriculum at Westchester High
School and served as a program liaison to recruit new members; collaborated with
local businesses to coordinate the Youth in Business Day initiative.
• Played a key role in fostering a partnership between the University of Los Angeles,
Loyola Marymount University, and Westchester High School to link the schools’
classrooms with satellite capabilities and facilitate after-school tutoring and college
preparation.
• Participated in the development of an outpatient process that reduced urine testing
issues by 40%. Instituted an outpatient process that improved the identification of
at-risk patients for psychotherapy group sessions by 20%. Designed outpatient
procedures to enhance the determination of at-risk patients involved in criminal
activities in Proposition 36 court-mandated programs and increased identification by
20%.
• Boosted the number of recruited veterans for job readiness placement by 20% by
conducting comprehensive eligibility assessments. Expanded recruiting procedures
to outside communities and agencies by 20% through educational programs in social
development.

CAREER TRACK
 CRC Amity Focus Therapeutic Community @ California Rehabilitation Center
Counselor…………………………………………………………………………………………………………
……………….2007-2009
Responsible for the delivery of the face-to-face activities to the high intensity Therapeutic
Community and medium intensity Community Base Treatment to participants in the Prison
Substance Unit Drug Treatment Program
Amistad de Los Angeles Foundation
Counselor..........................................................................................................2007-2009
Teaches incarcerated clients on parole in a residential therapeutic community how to
transition back into their community after completing 6 month treatment program.
Conducts interviews and initial screenings; compiles clients’ social, drug, family, and
professional histories. Develops assessments based on patients’ backgrounds and
medical histories. Assists clients by providing referrals for medical, dental, education,
and vocational rehabilitation; performs eligibility assessments for employment.
Facilitates life skills, anger management, substance abuse, money management,
motivational, and spiritual sessions. Facilitates workshops and curriculums for group
supported sessions as needed. Monitors medications and reviews charts on file for POC
dual-diagnosis clients.

D ONNA M. W ILLIAMS
323 290-0080/323-528-0156 • ladydi530@gmail.com • Page 2 of 2

CAREER TRACK – CONTINUED

Associated Comprehensive Therapy

Independent Living Skills
Instructor……………………………………………………………………………………….…2006-2007
Teaching students with a background in working in the home and community
with individuals with a developmental disabilities
how to mange money, shopping, housekeeping safety learn to ride bus system
etc.Documented their training and progress
monthly. Ability to communicate well in English, both written and oral. Ability to
establish and maintain interpersonal
communications and relationships, while maintaining personal and professional
boundaries. Ability to interact with people from
diverse backgrounds and different levels of ability. Ability to assess, document and
recall situations as well as an eye or detail

AmeriCorps US Veterans Initiative Program, Department of Veterans Affairs/Ambulatory

Healthcare
Psychology Technician/Case Manager/Social Worker/Vocational Rehabilitator
............................................................................................................................2004-2006
Treated Veterans patients suffering from substance abuse on methadone. Conducted
interviews and initial screenings,
BDI-II questionnaires and compiled clients’ social, drug, family, and professional
histories. Prepared assessments based on patients’ backgrounds and medical histories.
Aided homeless veterans by providing referrals to shelters and single-residence
occupancies as well as enrollment into court-mandated program Proposition 36.
Worked with psychologists in conducting group therapy sessions. Contributed in
expanding the curriculum of the department with additional group lectures towards
developing life skills through videos and inviting speakers, ensuring compliance with
curriculum guidelines. Coordinated HIV/AIDS education, relapse prevention, Proposition
36, and methadone support group sessions.

Long-Term Care Home Care Workers, SEIU Local 434-B

Project Director, In-Home Respite
Care………………………………………………………………………………...2002-2002
Developed and implemented and supervised a healthcare services program for the
union. Recruited healthcare students to participate in the project. Served as a liaison
between the Department of Aging and the union. Collaborated with community case
managers from cross-functional senior centers and additional agencies with referrals.
Coordinated the authorization of payroll timesheets with the accounting department.

Hughes Space and Communications Group

Production Control Specialist/Property Analyst/Event Coordinator......1989-2001
Coordinated the operations of multiple warehouses tasked with distributing parts
required to manufacture military hardware. Led receiving personnel in identifying
tagged and coded government, customer, and company-owned property; maintained
official property record. Interpreted federal acquisition regulations [FARs] for
aerospace. Organized, planned, and supervised company diversity events. Worked
quality assurance testing hardware data for quality control of F14/F18 radar. Assisted in
resolving problems as well as interpreting company policies and procedures.
CREDENTIALS

Springfield College Human Services, Masters of Science 2007

Bachelor of Arts in Liberal Science/Psychology 2005

Bachelor of Arts in Business Management/Human Resources, Webster University 2003

Certificate Alcohol/Drug Counselor Training, Technical Institute of Addiction Counselors 2003

Certified Professional Designation and Purchasing Material Management/Advanced UCLA 1997-99

Los Angeles City Attorney Office Dispute Resolution Program, Facilitator 2004

Certified Mediation, the Martin Luther King Dispute Resolution Center 2009

AWARDS

University of Southern California Good Neighbor Volunteer 2004

AmeriCorps, the Corporation for National and Community Service 2006-05