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Job Title:
Job Code:
Reports To:
Team Lead
Department:
Location:
Staines, UK.
Date Approved:
Job Purpose
As part of a wider digital Dev Ops team you will be one of the core members who will
drive the adoption of dev ops culture, principles, practices throughout the wider team
and delivery pipeline.
You will be accountable for the automation and running of the delivery pipeline for
the digital team, working with necessary stakeholders to identify and implement
tooling required.
Youll also be responsible for the successful operation of Bupas digital estate and
along with other Dev Ops engineers and digital team members provide 2nd and 3rd
line support. This will include necessary monitoring and taking any required proactive actions required to ensure the continued availability of systems.
In collaboration with external teams youll drive forward any necessary changes to
remove constraints from the continuous improvement process.
In summary youll be a core part of a wider digital dev ops team with a focus on
automating build and run for Bupas digital estate as well as driving forward the
continuous improvement process.
Accountabilities and Activities
Provide and ensure availability of automated delivery pipeline services including
build, test and environments from development through to production.
Provide support services to deliver the required system availability, reliability and
performance necessary to underpin business operations.
Provide and ensure sufficient monitoring and alerting is in place for automated
notification of systemic failures including interfacing to the in house ITSMF tools.
Provide 2nd and 3rd line application support that includes Fix on Fail,
management of defects and change requests, support requests, proactive
performance monitoring and management.
1
Business Services
Bupa UK - Job Description
Assist in the creation and optimisation of 2nd and 3rd line support processes.
Using the in house ITSMF tools track all software service-related Incidents and
Problems, ensuring effective coordination, resolution and communication of the
outcomes to the System Support Manager.
Provide technical support to assist in resolving Major Incidents, including
participating in technical war rooms meetings and communicating to senior
management the status and progress of them. Ensure that effective Root Cause
Analysis and linked actions are undertaken to prevent the recurrence of
incidents.
When required provide data and reports for inclusion in the monthly governance
report.
Work in collaboration with 3rd party software vendors to ensure services meet or
exceed their contract obligations.
Carry out the necessary technical tasks to support the planning, management,
analysis, development, testing and implementation of software releases.
Liaise with internal service users to define, monitor and ensure the delivery of
Service Levels. Track compliance by use of comprehensive dashboards and
governance reports.
Pro-actively identify and in collaboration with necessary stakeholders drive the
removal of constraints to the continuous improvement process.
Assist in the creation of and measurement of KPIs.
Re-engineer and improve existing configuration management processes where
necessary.
Provide effective mentoring of junior staff to ensure that they achieve 100%
contribution to the success of Bupa.
Work closely with the IS Delivery Management team to ensure the Service
Introduction process runs smoothly and effectively.
Contribute fully to the IS audits as required.
Adhere closely to the principals defined within ITIL. Particular attention being
paid to configuration management, environment management and release
management.
Business Services
Bupa UK - Job Description
Business Services
Bupa UK - Job Description
Linux
Akamai (Content Delivery Network)
Forgerock (Identity and Relationship Management)
Apache
GSA (Google Search Appliance)
Familiarity of application performance monitoring tools such as New Relic and
Dynatrace (Gomez).
Practical involvement in all stages of the information systems delivery lifecycle,
from feasibility through to support.
Must be well organised, work to deadlines and be analytical.
Can demonstrate the ability to think ahead and be proactive in understanding
when to push issues hard to achieve a desired outcome.
People mentoring / team leading experience.
Demonstrable track record of communicating effectively at all levels of the
organisation
ITIL certified or basic knowledge of its contents. Knowledge of ITSMF tools such
as Service Now, Remedy and Assyst.
Judgement Skills
The analysis of different situations requiring the identification and selection of the
appropriate solutions based on previous experience, or acquired knowledge.
Ability to adapt to different situations requiring interpretative and constructive
thinking and a considerable degree of evaluative judgement.
Logical approach to problem-solving.
Freedom of Action
Subject to the detailed principles and practices defined in the IT Strategy and
Methodology and other standard Bupa operating procedures.
Subject to the Application Services Managers direction.
Environment
The role is a predominantly office based role. However, there will be limited
requirements for the jobholder to travel to other Bupa and partner Offices both
UK and overseas based.
Involves working flexibly outside of normal office hours in order to provide
24x7x52 support.
The role is highly pressured due to the critical nature of the system to Bupas
business operation.
Information Security
This role has accountability to the Team Lead who has responsibility for the security
of Bupas information and information systems accessible to you, including:-
Business Services
Bupa UK - Job Description
Business Services
Bupa UK - Job Description
As a senior team member, this role has responsibility (with accountability with the
Application Services Manager) to provide security for the information systems that
support the operations and assets under its control through:
Assessing the risk and magnitude of harm that could result from unauthorised
use, disclosure, modification or disruption of such information or information
systems
Assist with the implementation of policies and procedures that are based on risk
assessments and cost effectively reduce information security risks to an
acceptable level.
Help determine the levels of information security appropriate to protect such
information and information systems
Periodically testing and evaluating information security controls and techniques
to ensure they are effectively implemented
Ensuring appropriate security training is received to assist Bupa in complying
with the requirements of its policies, procedures and guidelines
Ensuring that junior team members are aware of their responsibility to comply
with the information security policies, practices and guidance appropriate to their
role in the organisation
Version
Date
05/12/2014
10/12/2014
08/01/2014
Approved By
Business Services
Bupa UK - Job Description
Changes Made