MRF Limited, Kottayam

DECLARATION
I, Mr .AKHIL K PHILIP, hereby declare that the project Report titled A
study on the impact of quality of work life on Absenteeism of employee at
MRF Limited, Kottayam, submitted to the Mahatma University, kottayam,
Kerala is a record of the original work done by me and no part of it has been
submitted earlier for award of any Degree, post Graduation or similar title of
any other University or Institution.

KMM COLLEGE OF ARTS AND SCIENCE

MRF Limited, Kottayam

ACKNOWLEDGEMENT
With great pleasure I hereby present with full satisfaction, a report titled
A study on the impact of quality of work life on Absenteeism of employees
at MRF, Limited , Kottayam.
First of all I thank almighty for standing by me throughout the project and
making it possible for me to complete the project within the given period
I am extremely grateful to my beloved parents for their excellent
encouragement and support
I convey my gratitude to my external guide Mr. Sivanandan, Chief HRM
and Mrs. Premala P. Skariya, Welfare Manager,MRF Limited, Kottayam
allowing me to do this project work in their esteemed organization
I acknowledge my sincere gratitude to Asst. Prof Dr: Austin Joseph, my
faculty guide for his valuable guidance and encouragement. I also express
my deep sense of gratitude to all the faculty members in the Department of
MBA, K M M Institute of Management for their support
I extend my token of love to all my friends for their support and
encouragement for the successful completion of this project.

KMM COLLEGE OF ARTS AND SCIENCE

MRF Limited, Kottayam

TABLE OF CONTENTS

Chapter No:

3
4

Title
Declaration
Acknowledgement
Executive Summary
Introduction
1.1 Introduction to the Study
1.2 Significance of study
1.3 Scope of the Study
1.4 Statement of the problem
1.5 Objective of the study
1.5.1 Hypothesis
1.6 Method of study
profiles
2.1 industry profile
2.1.1 Competitors
2.2 company profile
2.2.1 History of MRF
2.2.2 mission and vision
2.2.3 Board of Directors
2.2.4 Policies of MRF Limited
2.2.5 sister Concerns
2.2.6 MRF Limited Kottayam Unit
2.2.7 kottayam Plant Facts and
Figures
2.3 product profile
Literature review
Research Methodology
4.1 Introduction
4.2 Research Design

KMM COLLEGE OF ARTS AND SCIENCE

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MRF Limited, Kottayam

4.5
Study
4.3Duration
Method of
of the
Data
Collection
4.4Scope
Tools and Limitation
Techniquesofofthe
analysis
4.6
Study

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Data analysis and Interpretation

37

5.1 diagrammatic Representation of the

Data
5.2 Statistical analysis

38

5.3 Interpretation of Data

72

Finding, Recommendations and

Conclusions
6.1 findings

73

6.2 Recommendations

77

6.3 Conclusion
Bibliography

77
78

Appendix

81

KMM COLLEGE OF ARTS AND SCIENCE

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MRF Limited, Kottayam

List of Tables
SL.N
O
2.1
2.2
2.3
5.1.1
5.1.2
5.1.3
5.1.4
5.1.5
5.1.6
5.1.7
5.1.8
5.1.9
5.1.10
5.1.11
5.1.12
5.1.13
5.1.14
5.1.15
5.1.16
5.1.17
5.1.18
5.1.19
5.1.20
5.1.21
5.1.22
5.1.23

5.1.24
5.1.25
5.1.26
5.1.27
5.1.28
5.1.29
5.1.30
5.1.31
5.1.32

Title

Page No.

History of MRF
Board of Directors
Kottayam plant facts and Figures
Analysis on the basis of Gender
Analysis on the basis of Marital Status
Analysis on the basis of Age group
Analysis on the basis of Educational Qualification of the
Respondents
Analysis on the basis of Monthly Income
Analysis on the basis of Employees work Experience
Level of Respect given in the Work place
Betterment of Work Life
Analysis on the basis of Employees Working Hours
Co-operation with the Management
Present Working Condition
Analysis on the basis of safety and Possible Working Conditions
Analysis on the Basis of Need of Trade Union
Promotion Possibilities in MRF
Superior is Concerned about Welfare activates
Receiving Guidance from superior
Holidays provided in the form of Festivals are Sufficient
Wage and salary
Co-operation with Colleagues
Receiving leave Facilities for illness
Level of Punctuality
Receiving Appreciation from Top Level for
Regularity/Punctuality
Level of satisfaction regarding Stress Management ot Stress
reduction
Program
Level of Satisfaction Regarding Canteen Facility
Employees feeling regarding Free to offer Comments and
Suggestions
Any other Source of Income
Employees Preference to take Leave during night Shifts
Analysis on the basis of Heavy Work Load is a reason for
Absenteeism
Illness forces to Take Leaves
High Temperature/ Circulation of Fresh air is a Problem
Laziness/Fatigue/Alcoholism leads to Absenteeism
Analysis on the basis of Often Take leaves

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MRF Limited, Kottayam

5.1.33
5.1.34
5.2.1
5.2.2

Analysis on the basis of Absenteeism will damage Team work

Reason for Absenteeism
Model Summary Regression
Coefficients : Regression

Sl.No
5.1.3
5.1.4

Title
Analysis on the basis of Age group
Analysis on the basis of educational qualification of the
respondents
Analyses on the basis of monthly income
Analysis on the basis of employees work experience
Level of Respect given in the work place
Betterment of Work life
Analysis on the basis of Employees Working Hours
Co-operation with the Management
Present Working Condition
Analysis on the basis Safety and Possible Working conditions
Analysis on the basis of need of Trade union
Promotion Possibilities in MRF
Superior is Concerned about Welfare Activities
Receiving Guiding from Superior
Holidays Provided in the form of Festivals are Sufficient
Wage and Salary
Co-operation with Colllleagues
Receiving Leave Facilities for health Illness
Level of Punctuality
Receiving appreciation from Top Level for
Regularity/Punctuality
Level of Satisfaction regarding Stress Management or Stress
reduction
Programs
Level of satisfaction regarding Canteen Facility
Employees feeling Regarding Free to offer Comments and
Suggestions
Any other Source of Income
Employees Preference to take Leave during Night Shifts
Analysis on the basis of heavy work Load is a reason for
Absenteeism
Health Illness forces to take leaves
High Temperature/Circulation of Fresh Air is a Problem
Laziness/Fatigue/Alcoholism leads to Absenteeism
Analysis on the basis of Often Take Leaves
Analysis on the basis of Absenteeism will damage team work
Reason for absenteeism

5.1.5
5.1.6
5.1.7
5.1.8
5.1.9
5.1.10
5.1.11
5.1.12
5.1.13
5.1.14
5.1.15
5.1.16
5.1.17
5.1.18
5.1.19
5.1.20
5.1.21
5.1.22
5.1.23

5.1.24
5.1.25
5.1.26
5.1.27
5.1.28
5.1.29
5.1.30
5.1.31
5.1.32
5.1.33
5.1.34

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MRF Limited, Kottayam

EXECUTIVE SUMMARY
MRF Limited is the most reputed tyre manufacturer in India. MRF is
the first Indian Company to complete in the international tyre industry. The
rich heritage prompted me to choose this company for my study.
The researchers objective of the project is to study the impact of
Quality of work life on Absenteeism of Employees at MRF Limited,
Kottayam ie., whether Quality of work life has an effect on absenteeism. To
prove this objective, the researcher used Regression Analysis to prove that
there is a significant relationship between quality of work life and
Absenteeism. But the findings showed that it in a very small proportion. The
Researcher concludes that absenteeism is due to Quality of work life albeit in
small proportion and there are some other factors which leads to
absenteeism.
The sampling area is MRF Limited; located Vadavathoor at Kottayam.
The researcher collected the required information from two sources namely
data and secondary data Convenience sampling was used for selecting the
sample. The researcher selected 75 workers as the sample and prepared a
questionnaire for primary data collection. The secondary data was collected
from company records, company websites and company brochures.

KMM COLLEGE OF ARTS AND SCIENCE

MRF Limited, Kottayam

KMM COLLEGE OF ARTS AND SCIENCE