Professional Documents
Culture Documents
ISSUE
2013 INDUSTRY
AWARDS
INTERVIEW WITH
SHARON BLAIN
APPRENTICES AT
NZ FASHION WEEK
MANAGING YOUR
FINANCES
contact
NATIONAL OFFICE
PO Box 11 764
Wellington 6142
Phone (04) 499 1180
NORTHERN
Phone (09) 579 4844
Mobile (027) 470 0169
AUCKLAND
Phone (09) 579 4844
Mobile (027) 443 2401
MIDLAND
Phone (09) 579 4844
Mobile (027) 480 6550
MID-CENTRAL
Phone (04) 499 5150
Mobile (027) 470 0170
CENTRAL
Phone (04) 499 5150
Mobile (027) 445 5758
NORTHERN SOUTH
Phone (03) 338 5376
Mobile (027) 483 2405
SOUTHERN SOUTH
Phone (03) 338 5376
Mobile (027) 470 0171
another
successful
year at the
industry
awards
Aucklands War Memorial Museum bustled with excitement
on 20 October as we kicked off the annual Industry Awards.
Hosted by HITO, Kitomba, and NZARH, the awards celebrate
excellence in the hairdressing industry.
01
The best in the industry turned up for the prestigious evening, from leading business owners, tutors and trainers
to apprentices, stylists and supporters. Guests were entertained by ukulele players, Dee-licious dance group
(a clear favourite with their humour-filled dance routines), and the Tall Poppies band. The Kiwiana theme was
enjoyed by all, with many guests dressing to match in New Zealand made and themed clothing.
SPECIAL THANKS TO OUR SPONSORS FOR THE EVENT: A SHARPER BLADE, CHILLIEBIZ, DATELINE, DE LORENZO, GOLDWELL, KJ SCISSORS,
SCHWARZKOPF, AND SHOCK CONSULT.
02
OUR WINNERS
HITO APPRENTICE OF THE YEAR
Winner:
Laura Williams
Jan Waite Hairdressing
Winner:
Donna Bowman
Southern Institute of Technology
Runner-up:
Courtney Jackson
Be Ba Bo
Finalist:
Alta Koegelenberg
Waikato School of Hairdressing
Finalist:
Fiona Smith
Western Institute of Technology
Kelly Clark
Rodney Wayne Whangaparaoa
Auckland Region:
Laura Williams
Jan Waite Hairdressing
Winner:
Grant Bettjeman
Bettjemans
Midland Region:
Amanda Pugh
Hair Affair
Finalist:
Yvonne Jenkinson
Decadence of London
Mid-Central Region:
Courtney Jackson
Be Ba Bo
Central Region:
Renee Edgarton
Promises Hair Design
Winner:
Reds Hairdressing
Finalist:
Bettjemans
Finalist:
Mane Salon
Judges Choice:
Recipient:
Julieanne Hartshorne
Hi-Tek Hair Studio
Peoples Choice:
Shannen Moffitt
Allure Hair Studio
Finalist:
Lisa Gill
Elise Hair Design
Facebook Choice:
Abbie Harvey
Charlotte Dawn
Finalist:
Sydonie Lockwood
Image Hair
03
Zoe Loveridge
The Hairdressing College
COURTNEY JACKSON
AND LAURA WILLIAMS
DONNA BOWMAN
AND ERICA CUMMING (HITO CEO)
GUESTS DANCING
TABLE SETTINGS
04
meet the
winners
The HITO awards are given out each year to people who
go above and beyond the norm in their area, whether that
is as a tutor, an apprentice, a trainer or a salon.
Congratulations to the 2013 winners!
05
OVERALL WINNER:
LAURA WILLIAMS
06
07
08
09
10
RECIPIENT:
JULIEANNE HARTSHORNE
It has not been an easy path for Julieanne though, who took a
ten year hiatus from hairdressing to care for her parents and
have her own children. When she came back to the industry
she worked hard to complete all her remaining units in just
three months, which is no easy feat.
She has completed her finals now and is looking into the next
steps to expand her skills and offer a wider range of services to
her clientele.
11
TRAINING SALON OF
THE YEAR WINNER
TRAINER OF
THE YEAR
REDS HAIRDRESSING
WINNER:
REDS HAIRDRESSING
WINNER:
GRANT BETTJEMAN
Bettjemans
This is the second time the Porirua based salon has won the
award. Diana says the team has grown a lot since their last
win and shes thrilled to see their progress and hard work
recognised once again.
We were up against two amazing salons that I really aspire to
be like, so I was not expecting to win, she says.
12
WINNER:
DONNA BOWMAN
Donna hopes that winning the award will give her the
opportunity to help other educators. She also hopes to
continue her own education, learning from others in the
industry and giving back to them in turn.
For those who plan to enter next year, Donna has some advice,
Put your name forward, and give it a go! Start thinking of filling
in the application early next year. I wasnt looking forward to
filling in the application, but when I made a start and broke up
the questions and started a draft it gave me a chance to reflect
on my teaching practices and results. I got letters of support
from apprentices, students, salon owners, colleagues and when
I received them I felt very humble and no matter what happened
with my application I was so happy that people thought I was
doing a sterling job and I will treasure these letters always!
13
DE LORENZO
GOLDWELL
Goldwell are the sponsors for the Regional Apprentice of the Year.
HITO would like to thank our sponsors for 2013. They are a key
part of the awards, and we hope to maintain their support well
into the future.
A SHARPER BLADE
KJ SCISSORS
CHILLIEBIZ
SCHWARZKOPF
Chilliebiz are sponsors for the HITO Training Salon of the Year.
DATELINE
SHOCK CONSULT
HITO would like to thank our sponsors for 2013. They are a key part of the awards,
and we hope to maintain their support well into the future.
14
15
HITOs Regional Apprentice of the Year winners are off to Boot Camp.
16
RENEE EDGARTON
AOTY CENTRAL
REGIONAL WINNER
COURTNEY JACKSON
AOTY MID-CENTRAL
REGIONAL WINNER
AMANDA PUGH
AOTY MIDLAND
REGIONAL WINNER
LAURA WILLIAMS
AOTY AUCKLAND
REGIONAL WINNER
KELLY CLARK
AOTY NORTHERN
REGIONAL WINNER
APPRENTICE
BOOT CAMP
NADINE GRATTON
AOTY NORTHERN-SOUTH
REGIONAL WINNER
NICOLE CLARK
AOTY SOUTHERN-SOUTH
REGIONAL WINNER
MANA DAVE
HITO is organising the Boot Camp with the help of some high
profile industry people including Mana Dave, three time winner
of New Zealand Hairdresser of the Year, who will lead the Boot
Camp. The LOreal team will support him and the event will
take place at the LOreal Academy in Auckland. LOreal will also
present on social media and the importance of technology to
the modern hairdresser. Other key industry people will also be
involved, helping the attendees become the best they can be.
The winners are excited to attend Boot Camp. All seven eagerly
agreed to attend, and are impatiently awaiting the event. They
had no idea that they would have this opportunity when they
entered for the Apprentice of the Year awards. They have
worked with HITO over the last few months to make sure this
event can happen for them.
Keep an eye out in February for updates from the Boot Camp
the attendees will be posting to Instagram during the event.
Well also keep Facebook and other social media updated.
They will hold their titles for one year. Each apprentice also
received prize packs from sponsors Goldwell and Dateline
(Dateline sponsored Lauras win as the overall Apprentice
of the Year), and, of course, the opportunity to attend Boot
Camp with renowned stylist Mana Dave.
17
the art of
education
We talk to Sharon Blain about her hairdressing
and education success.
18
If you're a hairdresser, theres an excellent chance you've heard of Sharon Blain. With 47 years experience in the industry,
Sharon is a leading authority on all things hairdressing and all things education. We asked her about her journey as a
hairdresser, her education tips, and her advice for other hairdressers looking to succeed in the industry.
But her journey was not always easy. Sharon started her career
when TAFE (the Australian version of a Polytechnic) training
was not available to apprentices instead, all training was
done in the salon by the senior staff members. Unfortunately,
Sharons boss did not provide any training, so it was up to
Sharon to educate herself.
19
Seeing the most unskilled student create fantastic looks, observing their growth
and seeing their confidence grow makes me feel I have done a good job.
provides her famous Boot Camp worldwide, teaching leading
platform educators, top Hollywood stylists, and many more of the
best in the business. She also offers educational resources books,
DVDs, and more that allow trainees everywhere to benefit from
her knowledge and experience.
One of Sharons goals was to offer training around long hair work.
She noticed there was a gap in the market educators were
delivering cutting and colouring classes, but no one was delivering
client based long hair classes. What long hair education there was
available was session focused, not client focused.
For Sharon, patience and empathy have been key to her success,
and she says developing these skills is vital in gaining respect as
an educator. It is also vital to be approachable and down-to-earth
this makes it easier for your trainees to approach you. And for
those of you who want the same success in your career, Sharon
has some advice.
20
21
"I believe it is my duty to continue to grow the best hairdressers in the industry. It is my
name and reputation that my apprentices have, and I want to produce the best I can.
Allow ten hours each week to research current hair and fashion
looks. I like to have a tripod and head ready to practice new
ideas and work on new looks. I follow Pinterest for new ideas
and look at the latest runway hair to help me observe trends
and new directions.
JOIN SHARON BLAIN FOR TWO ACTION PACKED DAYS STYLING LONG HAIR. FEATURING A MIX OF GLAMOUR AND RETRO, YOU
WILL LEARN ABOUT THE MOST CURRENT TRENDS, INCLUDE BRAIDING, WAVES, TEXTURE SETTING, SEWING, STUNNING CURLS,
UP AND DOWN HAIR AND MUCH MORE. THIS EXCITING INTENSIVE HANDS-ON WORKSHOP WILL GIVE YOU A HOST OF CREATIVE
IDEAS TO TAKE YOUR LONG HAIRDRESSING IN NEW DIRECTIONS.
DATE: SUNDAY 30 - MONDAY 31 MARCH 2014 | LOCATION: GOLDWELL STUDIOS, AUCKLAND | COST: $880 INC. GST
BOOKINGS: WWW.SHARONBLAIN.COM
22
always be
down-to-earth
& have integrity
Do not develop a diva' attitude. This does not endear you to others.
Always be believable and approachable.
23
24
keeping your
top performers
engaged
As an employer, who should get your attention?
25
1. Improved productivity
2. More customer-focused
3. Improved safety
4. Reduced voluntary separations
5. Improved morale/attitude
1. being helpful
2. feeling competent and improved
3. feeling accepted and
4. feeling respected.
So what specific techniques can you use to improve them?
26
Job satisfaction
Productivity
4. Agree
5. Strongly agree
Quality of peers
Likelihood to change jobs
Likelihood to recommend salon/spa products or services
27
Use secret shoppers not just to grade the clients service but
also to measure frontline processes. Is the clients experience
a simple and well supported one? Chances are your secret
shoppers can find process gaps that your employees know
how to solve. By empowering employees to provide first-class
service they feel like they are being helpful.
28
A word of caution: most employees are sceptical of any feedback system that is offered by their business. They fear their
submissions will not be confidential, so they dont submit truthful
information, or they dont submit anything at all. Anonymity is
vital in any formal feedback process to get a straight answer.
Sometimes anonymity is just not feasible when there are only
29
two employees in that case, be aware that you may not get the
whole or even part of the whole truth. Use a mixture of feedback
over time.
The stronger the employee, the more they will thrive on being
challenged by work. While they may occasionally make mistakes-or even fail--don't hesitate to delegate prestigious tasks to your
high performers. Put them in charge of a marketing campaign,
assign them to a leadership roles, or have them start a new
venture in an entirely new area of your business. And, when they
perform well, don't forget to reward them for their hard work.
Here are five steps that will keep your high performers from
looking elsewhere.
30
those other levers may cost you and your business nothing,
but often they have huge value to your stars.
OVER-COMMUNICATE
Open communication with your stars is critical. In fact, in tough
times, managers/employers should over-communicate to help
alleviate fear and anxiety. Be transparent about the business
situation and outlook for the future. The more you share
information, the more buy-in you have.
PRINCIPLES TO REMEMBER
DO:
1. Find out what benefits matter most to your employees
2. Communicate more than you think you need to
3. Be realistic about peoples anxieties and frustrations
DONT:
1. Forget that satisfaction with an immediate boss factors
heavily into peoples decisions to stay with a company
31
32
33
SEE YOUR
WORK IN
PRINT
Are you a HITO apprentice?
This is your chance to have your work
published in an issue of Forma Magazine.
If you have photographic work that
you are proud of, we want to know.
Give HITO a call on (04) 499 1180 or email
enquiries@hito.org.nz to find out how to send
your photographs in and have the opportunity
to be published in Forma.
34
REDS HAIRDRESSING AND THEIR SPONSORS RENEE FROM CHILLIEBIZ (IN PINK) AND MALCOLM GIBBONS FROM SHOCK CONSULT
When was the last time you just sat down and figured out
exactly what you want to achieve for your salon and you?
Try setting your alarm half an hour earlier in the morning:
this allows you to take some you time to think with an
open and fresh mind about your business.
35
PREPARE A TO DO LIST
You can only do all this when you manage your time. If you have
problems and cannot handle or organise yourself, there is no
harm in discussing it with a professional. This will always help you,
because without a proper time management process, you wont
be able to reach the high level of success you may desire.
ORGANISE YOURSELF
Use reminders or work plans to remember things you have to
do any particular day and do them when theyre scheduled.
Do the unsavoury ones first then theyre out of the way,
leaving the more pleasant ones to be done later. (The first
thing to do is to read the book Eat That Frog - 21 ways to stop
procrastinating and get more done in less time by Brian Tracy
it contains some excellent advice on this subject).
Set goals tied in with your vision. If you are focused, organised
and determined, you will be able to meet (or exceed) your goals.
Keep your team or friends out of your way when it is time for
business. Keep all the time thieves (you know who they are!)
away from you during the hours you have allocated for completing
the task list - you and your salon will benefit from doing this.
Many salon owners are time poor, and thats because they
struggle with managing the time available. Remember to plan,
focus and also delegate so you can get the important things
done quickly and efficiently, allowing yourself time to enjoy
your salon and life outside it.
36
1.
CHECK OUT HIS FREE REPORT '7 MISTAKES SALON OWNERS MAKE THAT CHOP AWAY AT PROFITS (AND SLEEK TECHNIQUES TO
SOLVING THEM)' AT WWW.SHOCKCONSULT.CO.NZ
37
38
Dorien is taking the hairdressing world by storm. Just five years ago she was HITO Central Apprentice of the Year;
now, at the age of 25, she is a successful salon owner and Kitomba/NZARH Business Award winner.
week their results are placed on the back room board. I set
incentives and reward them for hitting targets.
Dorien also organises regular staff meetings and individual
performance reviews to go over the results and provide
feedback. This way all her staff know what she expects of them.
The constructive feedback helps them learn and grow.
39
FROM LEFT TO RIGHT: SARAH MILNE, SAMANTHA BELL, DORIEN VAN DEN BERG, JANELLE HARLEN, HOPE HOWCHOW
A qualification is so important
It shows you are serious about your
chosen career, that you are proud of it
and have taken the time and effort to
achieve it.
DORIEN AT WORK
40
I care a lot about my apprentices. I strive to cherish them and nurture their
journey to become extraordinary hairdressers! Watching them grow is so
rewarding and I am proud of their achievements.
training available. Her persistence paid off and finally she got
an apprenticeship at a salon well known for their training. She
worked hard, achieved her National Certificate and took every
opportunity to learn and grow.
At the end of the day you are responsible for your own
success, says Dorien, so make the most of the opportunities
you have and dont forget to have fun!
41
HAYLEY MARTIN
42
MELISSA TELLER
Coming back was the best decision Ive made for me and my
family in a long time, and I dont regret it one bit, Julieanne
says. Shop around with your interviews and find the place
that feels right for you. It's so essential to feel comfortable and
happy in the workplace - not many of us can say that we love
our place of work.
43
HQ apprentices
shine at
hairdressing
competitions
2013 has been a year of exciting success for apprentices
at New Plymouths HQ Hairdressing Group, made up of three
salons: HQ hair by Design, HQ Design Space, and HQ Studio.
44
45
46
SETTING GOALS
All four of our top trainers recommend creating a long-term
plan for both trainers and trainees as this helps keep everyone
motivated and to keep their eyes on the prize. These goals
should also be followed up on and reassessed to make sure
every trainee is on track with their training and is learning at the
right pace. However, Jan Waite also advises the trainer should
keep an eye on the big picture, making sure that any goals
set are in line with the overall goals of the business. The goals
should also fit the long-term plan of the trainee for their career.
For Janine at Mane, seeing her team succeed is the best thing
about training. She has been able to convince one of her team
members to get her QbyE qualification, and she also loves
watching her other team members gain competitive success.
As a new and different training salon, Janine also enjoys seeing
Manes methods recognised within the wider industry.
The benefits of training are clear. Setting up a strong training
plan leads to success for trainers, trainees, and salon alike. It can
be a large investment at first, but it will pay off, leading to longterm success for all involved.
It is clear that following this advice gets results. Our four trainers
have seen all their trainees succeed in the industry, whether that
be as successful stylists in New Zealand or overseas. They are all
successful, as they are now contributing to our industry in more
ways than they could've imagined, Julie Depree says.
Top training in their salons has meant personal success for the
stylists and a sense of pride for the trainers. All four trainers
47
AIMEE PACKER
JULIE DEPREE
C. You will retain staff for longer. This benefits the business
because it means less time spent finding and training new
staff. Productivity is increased.
H. You can address any weak points employees have. This will
make your business perform better overall, and it will also give
you the ability to recruit based on attitude and commitment.
You can train your employees in particular skills later.
48
Great news - right? You are now a boss/supervisor. You now have
people reporting to you and your entire working life is now about
to change forever.
7. LEAD BY EXAMPLE
Whatever is in the company's code of conduct rules or policies,
people will always learn what conduct is acceptable by your
actions. You have to demonstrate the behaviour you want from
your team. If you don't you will never be seen as a leader.
9. BE PREPARED TO BE UNPOPULAR
There will be times the needs of the business will conflict with
the needs of some individuals. Always explain your reasons,
people may not agree, but they will respect you. Remember
you can lead a team if people don't like you, but you cannot
lead if they don't respect you.
Nobody has ever started a new job and never made any
mistakes that includes you. The big difference is that this time
your mistakes are going to affect your team. Don't beat yourself up, just front up, apologise, learn from your mistakes and
become a better leader.
49
national certificate in
business
Level 3
50
HOW IT WORKS
The National Certificate in Business (Level 3) is done through
the Open Polytechnic. It has been specifically designed to be
delivered by distance learning, which means that you can fit the
study around your life. You will have access to tutors and other
students doing the same course.
MORE DETAILS
The programme of study costs $995 (incl. GST) and you need
to complete the 42 credits over a period of no greater than
8 months. If you are already a qualified hairdresser or have
had a recent period of study, you may already have some
of those credits.
2. SMALL BUSINESS
In this strand, you will examine the concepts of setting up a
small business, identify opportunities and manage the financial
FOR MORE INFORMATION OR TO SIGN UP FOR THIS EXCITING NEW PROGRAMME, TALK TO YOUR HITO SALES AND LIAISON MANAGER.
51
52
53
something that is drilled into staff from day one, and it's
something Amy says great employers or trainers should
drill into their staff, too.
It's one of the foundations of hairdressing, Amy says. Without
it, you wouldnt keep any clients, or any staff for that matter.
From day one, all apprentices at Synergy are taught the basics of
good communication. They start with how to communicate with
clients in reception and while shampooing a clients hair. Then
they move on to discussing colour work between apprentices and
stylists. This training continues throughout their time there, with all
staff taking part in communication training.
Like DOr, the training the Zealous staff receive helps them in
other areas of their lives. From everything to finding a flat to
sitting their licence, the Zealous employees are more confident
and able to perform. They can represent Zealous positively and
promote themselves and their careers.
54
BRING IT TO LIFE:
Practise! There is plenty of
opportunity for this in the
salon, where communication is
vital. Watch your staff as they
communicate and give them
feedback on what they did well
and what they could improve on.
This will also give you some idea of
what areas you should focus on in
any training sessions you hold.
BE APPROACHABLE:
Make sure that, as an owner or
a trainer, you are available and
easy to talk to. This can be as
simple as letting your employees
know that they can meet with you
privately or discuss things at a
weekly team meeting.
55
PRACTICE EXERCISES:
Practice active listening exercises.
You can use the HITO Aquarius
Literacy and Numeracy Tool for
this. This is available from the HITO
website www.hito.org.nz/aquariusonline/ or on a USB stick that you
can plug into a computer. To get
the USB stick from free, speak to
your regional HITO manager.
IF YOU WANT TO KNOW MORE ABOUT SUICIDE IN NEW ZEALAND, YOU CAN VISIT THE WEBSITE FOR SUICIDE PREVENTION
INFORMATION NEW ZEALAND AT WWW.SPINZ.ORG.NZ
56
starting 2014
with a training
strategy in
your salon
What is it and why is it important?
Days open
You should create your training strategy for the following year
in the last quarter of the previous year. You might well ask why
so far in advance? This is because your training calendar is a
necessary component of your appointment book, and needs
to be scheduled as such.
57
LYNDSAY LOVERIDGE
Trainer? You can have more than one Trainer: remember, bitesize delegation means training need not be an onerous task,
STYLISTS
Senior
You should assign one trainer per group of people. Use the list
Young/Junior
COLOURISTS
Year 1
Year 2
training for the next year that their group will need.
Year 3
GATEWAY/WORK EXPERIENCE
What of the trainer, are they paid? Are their target figures
58
The more that you read, the more things you will
know. The more that you learn, the more places
you'll go. DR. SEUSS, I CAN READ WITH MY EYES SHUT!
TRAINING GUIDELINES
Training keeps you motivated for more, it puts the spice into
your working day.
Life skills
Mentoring
Just as you keep an Annual leave log and a Sickness log for
each employee add a Training log; then when the budget is
used up consider asking your employee to contribute to the
training costs as well.
CONCLUSION
Colouring
Whatever you and your team decide is appropriate for your salon
and your team is what you develop into your Training Plan.
Make sure your training strategy works for you and your staff, and
that it is achievable. Once your training strategy does this, youll
be able to keep your staff happy and your salon current, and your
business will continue to grow and evolve well into the future.
PETER DRUCKER
59
60
Completed
Board Chairperson
Members / Public
CEO
Members
Members
Members
www.hito.org.nz/agm
61
APPRENTICES AT
NEW ZEALAND
FASHION WEEK
Four apprentices share their experiences at New Zealand Fashion Week
A MODEL FOR NOM*D
PHOTOGRAPHY BY OLIVER ROSE
62
SOPHY PHILLIPS
A MODEL FOR NOM*D
PHOTOGRAPHY BY OLIVER ROSE
63
Working with different team leaders and stylists, youll always pick up different tips
and tricks. Even a basic ponytail can be done in a hundred different ways.
Sophy Phillips is no stranger to fashion shows. As an apprentice at Stephen Marr in Auckland, Sophy works on
upwards of ten shows a year, including New Zealand Fashion Week. She also works on many fashion shoots
more than fifty this year so far.
So what is next for Sophy? Well, more fashion shows and shoots
are certainly on the menu. Sophy and Stephen Marr have already
done three more shows since Fashion Week and they have got
many more planned. Theres also plenty of planning to do for
Fashion Week next year.
64
SOPHY PHILLIPS CREATING THE HAIR FOR THE NOM*D SHOW AT MARR FACTORY
PHOTOGRAPHY BY OLIVER ROSE
65
66
It was crazy, and all go. It almost felt unreal. The adrenaline was amazing.
Every year, Bettjemans send a team to New Zealand Fashion Week. This year, Trent Fleet and Mitch Wilson were part
of that team. They shared with us what it takes to keep up at Fashion Week, and the greatest and most challenging
parts of being there.
From the beginning, the whole team is involved. Once they have
settled on the look, the team undertakes a series of training
sessions, making sure they know the look inside and out.
They also got to hone other skills. Mitch learned how valuable it
is to keep moving and keep calm (good advice in general), and,
above all, to keep breathing. Being able to think on the spot and
take surprises well was also an asset.
But out of all the things they learned, there is one key piece of
advice they would give apprentices about Fashion Week.
Just get involved and get in there, Trent says, it's so easy to
feel like you cant do it and youre not ready, but just dive in.
And Mitch agrees. Do whatever you can to get involved, he
says. Working for free and even observing is such a thrilling
experience. Its a fantastic opportunity to see New Zealand
Fashion, and you never know where it might lead.
67
DANIEL MATENE
DANIEL MATENE
PHOTOGRAHY BY JULIE COOPER PHOTOGRAPHY
68
Daniel Matene from Villa Hairdressing talks about his work with the Goldwell/KMS team at New Zealand Fashion Week.
Most of the looks I did were very clean and sharp so being
able to use a straightener was a big help. They give body,
texture, shape, flatness, smoothness and curl. They are very
cleverly designed contraptions.
So what was the best part of Fashion Week? Just being around
such amazing people, Daniel says, you learn a lot without
realising it. I was so inspired by everyone at Fashion Week
everywhere you look there are people with stunning hair, makeup, and clothes. These people are me all over!
69
PETRA MILDON
Wellington apprentice Petra Mildon had the opportunity of a lifetime recently to work behind the scenes at one of the
biggest fashion events in the world: New York Fashion Week. Petra went to the city of dreams in September as part of
a team put together by Industrys Sara Allsop.
It was made to look like the model could have done it herself,
Petra explains.
Soft, minimal-effort looks like this one were a key hair trend
seen on the New York runways this year.
Another show Petra worked on was LOVE by Diego Beinniti,
an Argentinian designer. This time the hair was styled in a
structured, messy, braided avatar look.
This was another chance to get creative with the fabric and
choose our colours, says Petra. The look was beautiful.
Petra was thrilled to find that images of her working on this show
were published in the New York Times, both online and in print.
70
71
The look of the salon, the stylists, the constant talking, the
changes the customers underwent all inspired me, Mel says.
72
73
JAMES ROONEY
FROM PREMIER HAIRDRESSING ACADEMY
E nga- karangatanga maha puta noa i te motu, piki mai, kake mai!
We talk to James Rooney, OJT tutor and Cultural Manager for Premier Hairdressing Academy, and some of his students,
and we chat about their challenges and successes as Maori in the Hairdressing Industry.
74
With a little support and encouragement we can achieve and be proud of it.
We can be proud of ourselvesand add to our self-worth and identity.
MARY ANDREWS
The results are clear: both Mary and Grace are actively engaged
in their training. Mary credits Premier for making her a successful
young hairdresser and proud to be Maori.
With a little support and encouragement we can achieve and
be proud of it. We can be proud of ourselvesand add to our selfworth and identity.
And Grace agrees, saying For me, Premier has made me feel
comfortable about being Maori and expressing myself as a Maori.
There are three Maori tutors who always make me feel like Im part
of a family. They have helped me strive to be the best I can be.
Also talking to Hakopa (James) makes me grateful that I can speak
my language. I am proud to be Maori.
75
I MY APPRENTICESHIP
I MY HAIRDRESSING APPRENTICESHIP
Amanda Pugh, Hair Affair in Putaruru.
look good really makes people feel so much better, and I love
that! I also love learning new things. With hairdressing, there are
always new things to learn, whether you've been doing it for
3 months or 30 years.
76
I MY APPRENTICESHIP
BAYLEY SAYERS
I MY HAIRDRESSING APPRENTICESHIP
Bayley Sayers, Evolve Hair Lounge in Whitianga.
77
STEPHANIE'S BEHIND THE SCENES WORK. PHOTOGRAPHY- ALICIA SCOTT FOR FOTOGRAFICA
78
Enjoy it and dont stress. We all make mistakes. Just keep going and aim high.
The vibrant and hard working pair from Frenz Hair Design in Raumati Beach have placed in many different competitions
this year, receiving regional and national acclaim for their work.
I also like to look at what celebrities are doing and put my own
twist on it, says Liam.
For Liam, the thing he enjoys most about being involved in
competitions is meeting other passionate people and seeing
their remarkable work.
On top of these wins, the dynamic duo were both finalists in the
Central region for the HITO Apprentice of the Year competition.
They also appeared in this years Just the Job hairdressing
documentary on TV2. Liam also features in HITOs recent
apprenticeship campaign, Make It Hair.
Enjoy it and dont stress. We all make mistakes. Just keep going
and aim high.
79
CLOSE-UP OF CHLOE'S
WINNING LOOK
chloe hegan
makes it big
in australia
We talk to Chloe Hegan about her overseas
hairdressing success.
CHLOE HEGAN
80
little hair crazy. There was a lot of preparation work to do, with
Chloe working in the salon lightening, colouring, re-colouring,
cutting, and shaving the hair on her models to achieve her
look. Chloe was lucky, however: at Chumba, she works with
a team of award-winning hairdressers, and they all gave her
advice on competing. And it was all worth it on the day, with
Chloe placing in every section she entered and winning the
overall IHS Victorian Hairdresser of the Year award.
Seeing all my hard work pay off was such a relief, Chloe says.
[Winning the award] was an excellent opportunity to make my
mark on the industry in Melbourne. It has opened the door to
many more opportunities.
For other hairdressers looking to succeed in competition work,
Chloe has some advice: Plan meticulously, and practice over
and over again, she says. Constantly have a mood board
going, and add to it daily this will stop you straying too far
from your original inspiration.
81
and bought her own salon at the age of just 23. This year
she won the Fudge Boutique Salon of the Year at the HITO/
Kitomba/NZARH Industry Awards.
Dorien has had to make some wise choices with her finances to
get to where she is today, including sticking to a realistic budget.
82
BUDGETING
Step two
Write it down so you can refer to and reflect on it, she explains.
Split your weekly expenses into categories so you can see how
much you need to spend in each area. Your categories might
include:
Rent/board
Food (groceries)
Transport
Step one
Your weekly pay packet from your job (what you take home
after tax and other deductions such as Kiwi Saver have been
taken away)
Debt repayments
Entertainment
Donations (church, charity)
Savings
Now its time to allocate an amount of money to each category.
Some of these amounts wont be flexible. For example, if your
weekly rent is $150 then you will need to allocate this amount
to the rent category of your budget. For other categories, like
entertainment or savings, you will decide how much money
you genuinely need to allocate.
83
Step three
The next step is to see if you have a surplus or a deficit from
your budget. You work this out by finding out what your
income minus your spending comes out to.
For example, if your total income for the week is $1000 and
your total weekly spending is $800, then you have a surplus
of $200 ($1000 - $800 = $200). A surplus means extra money
over and above your regular expenses. The aim of a budget is
to try and make a surplus, so well done! With this extra money
you should start a savings account or put more money into
debt repayment to clear any existing debts faster.
Income Spending = Negative number
$1000 - $1300 = - $300 = a deficit
If you are thinking about getting into debt, first decide whether
or not its necessary. Ask yourself:
Now that you have your budget up and running, the main thing
is to stick to it!
If you have some debts already, make sure you add weekly
debt repayments into your budget. If you have a surplus of
84
money, its a smart idea to put this into your debt repayment
too so you can pay off your debts faster and save money
on interest.
SAVINGS
Even when you are on a low training wage, saving is an excellent
habit to get into. Sorted.co.nz says that learning to be a regular
saver is a big step towards getting your finances under control.
Saving takes discipline, but if you truly want to do it, you can.
Just keep it simple, set realistic goals and watch your money
grow. Even putting away the smallest amount, say $10 per week,
can add up to a lot, especially with compound interest.
stay enrolled, your contribution will be taken from your pay each
week automatically. When you join you get a kick-start of $1,000
from the Government, and your employer and the Government
continue to contribute to your account as you save.
Well say it one more time NEVER EVER get a credit card!
But if you do, check out Sorted.co.nz for top tips for managing
credit cards:
1. Shop around for the best deal
Credit cards come with a range of interest rates, fees, and
rewards programmes. Look for a card that best suits your
circumstances.
KIWISAVER
Base your limit on what you can afford, not what you might
spend. If you think you will have trouble paying it back, ask for
your limit to be lowered.
85
You can only take advantage of interest free days if you pay the
balance in full at the end of each month. If you can't afford to
pay it in full, try to pay more than the minimum repayment to
save on interest costs.
Don't withdraw cash with your credit card - banks charge high
fees for this. Any cash you withdraw attracts a high interest rate
from day one.
You can get a Visa Debit Card, which works like a standard
ATM/EFTPOS card but can be used online, over the phone,
and overseas. They will also waive the annual fee for the first
year you have this card.
7. Avoid temptation
If you cannot help spending more than you can afford, leave
your card at home. Take time to decide if a purchase is
essential or nice to have.
If you are eligible for the reboot, HITO will send you a claim
form once you have been working as an apprentice for 90
days. You need to fill the form out and send it back quickly,
providing proof of your bank account details, so HITO can
process your claim. It will take approximately 6-10 weeks for
your payment to come through once we receive your form
and proof of bank account.
This money is a massive help with the extra costs that come up
as an apprentice. If you think you are eligible for the reboot, but
you have not received the forms, you can download them from
the TEC website (below) or call HITO on (04) 499 1180.
TEC: www.tec.govt.nz/Learners-Organisations/Learners/
Learn-about/Apprenticeships/
86
Child support
Other income
TOTAL 1 (add together all your forms of income to get this total):
Rates
Food (groceries)
Savings
TOTAL 1 TOTAL 2
87
THE CODE
8. support;
The rights promoted and protected by HDC are set out in the
Code of Health and Disability Services Consumers Rights
(the Code). Briefly, the Code gives consumers the right to:
88
CASE STUDY
In 2009 HDC received complaints from two women
about the services provided to them by a beauty
therapist.(2)
The women had both received IPL hair removal
treatment which had caused blistering and permanent
scarring on their legs. HDC investigated the complaints,
and found that the beauty therapist had breached the
Code. In particular:
One of the women was not given any information
about possible side effects from IPL until after she
had agreed to the series of treatments and had
had her first treatment. She was therefore unable to
make an informed choice about whether to consent
to the treatment, in breach of Right 7(1) of the Code;(3)
and
The IPL operators did not follow the beauty clinics
policies and procedures, including not performing
pre-treatment skin tests. This was in breach of Right
4(1) of the Code.(4)
HDC asked the beauty therapist to provide a written
apology to the women, and recommended that he/she
undergo further training and review and update the
clinics procedures. HDC also advised the Association
of Beauty Therapists of its findings.
Abdominoplasty; and
Botox.
MORE INFORMATION
TO FIND OUT MORE ABOUT HDC, VISIT THEIR WEBSITE AT WWW.HDC.ORG.NZ. THE WEBSITE CONTAINS A
DATABASE OF CASES, AS WELL AS A VARIETY OF INFORMATION FOR BOTH PROVIDERS AND CONSUMERS.
YOU CAN ALSO ORDER RESOURCES FROM THE WEBSITE, SUCH AS PAMPHLETS AND POSTERS FOR YOUR
WAITING ROOMS AND COPIES OF THE CODE.
89
DAVID PATTEN
EXAMPLE 1
The wise salon owner will sit down with the employee (who
has been given the opportunity to bring a support person to
the meeting), explain what is being proposed, the reasons why
it is being proposed (with any available supporting information)
and an invitation to comment on what is being proposed at a
later meeting e.g. say, 2 or 3 days later.
After the salon owner has fairly considered the response from
the employee, the salon owner is in a position to make a final
decision. This may be confirmation of the original proposal or
a variation of that proposal.
So what does this all mean in practice for a busy salon owner?
The simple reality is that it is no longer acceptable for a
salon owner to make decisions that impact on the terms and
conditions of staff or indeed, the on-going employment of staff,
without following a consultative process which enables affected
staff members a say in that decision making process.
EXAMPLE 2
The employee is not performing to expectations in regard
to the employees Job Description and to the performance
expectations of the position.
90
The unwise employer will meet with the employee and tell the
employee that due to economic circumstances, their position
will be ending on Friday.
The unwise salon owner will call the employee into their office,
typically during work hours, and tell the employee that if their
performance does not improve immediately: You will be out the
door! The employee, who believes in the absence of being
told anything to the contrary that they have been performing
quite well, leaves the salon in floods of tears, in front of clients,
and does not return to the salon for a number of days due
to sickness.
EXAMPLE 3
David Patten
LLB:BA; MBS; FAMINZ
91
making
the most
of $1000
92
Clipjoint and Co owner Jill Cole recently found a perfect use for her reboot incentive money. Jill was able to send two
of her apprentices along to a Redken cutting course using the money she received from the Governments initiative.
If you want to know more about the reboot and how you can
get the $1000 incentive, read on as we have answered some
frequently asked questions:
I have sent other girls on courses before, and Ive seen how
it builds confidence and helps them to step up. Its great to
go away and learn in a different environment, with a different
trainer and with other people from around the country who
are passionate about what they do. I knew it would be a good
investment, explains Jill.
After your apprentice has been with you for 90 days, we will
send you a claim form. You need to fill it out and send back
quickly. Remember that both the employer and the apprentice
need to provide proof of bank account details. Otherwise, we
can't process your payment. Read the form.
The girls got a lot out of it. They are getting out onto the floor
with confidence now, she says.
You have to invest in young people to bring out the best in them,
The quicker you get your completed forms to us, the sooner you
get paid. Please note that we wont follow up on unreturned forms.
93
The role of ITOs like HITO will be to set standards for industry
training and to organise training for all apprentices. This bill
will affect HITO (and other ITOs) in two major ways.
94
CAIT AT WORLDSKILLS
WORLDSKILLS 2014
W
I never thought I would be able to do what I can now. The skill set
I have now is incredible, and its given me so much confidence.
SO WHAT ARE YOU WAITING FOR? FOR MORE INFORMATION, OR TO GET AN APPLICATION FORM FOR YOU OR SOMEONE YOU KNOW,
CALL KELLY ON (04) 499 1180 OR EMAIL ENQUIRIES@HITO.ORG.NZ
95
WRITE FOR
FORMA
Are you an apprentice, an employer
of apprentices or train apprentices?
If so, were looking for people like you who can
contribute to Forma.
Get in touch with HITO now and you could
see your words in print.
Call
(04) 499 1180
Email enquiries@hito.org.nz
96
BEAUTY
The current review of qualifications for Beauty Services was
due to finish at the end of October. However, the Governance
Group recommended extending the project to April 2014
with NZQA. The review depends on strong consultation,
participation, evidence, and research of Beauty Services.
The delay has been due, in part, to collecting information
and surveying the key stakeholders.
BARBERING
There are two new qualifications being developed for
Barbering. These are with NZQA and are being reviewed.
These qualifications include classic barbering skills and skills
needed to manage and operate a barbers chair.
HAIRDRESSING
97
Qualified?
Just qualified?
Have experience?
HITO is now offering international recognition in Hairdressing, Beauty Therapy and Nail Technology.
If you or your staff have a relevant national certificate in hairdressing or beauty and have at least
one years experience as a senior operator, you can now have your skills and experience recognised
in Australia, Canada, Hong Kong and Japan.
Reasons to apply:
Personal development
A new and exciting opportunity for you and your qualified staff
Promote your business as employing staff that have internationally recognised qualifications
Pride of place
Take advantage of this opportunity to have your national qualification recognised on the world
stage. It will open doors to a career abroad while still being acknowledged within New Zealand for
local and international clients.
www.hito.org.nz/qualifications/international
98
FOR MORE INFORMATION ABOUT VOCATIONAL PATHWAYS, CHECK OUT THE WEBSITE:
WWW.YOUTHGUARANTEE.NET.NZ/ VOCATIONAL-PATHWAYS/
99
100
101
a year of
growth
HITO CEO, Erica Cumming, looks back on 2013.
102
With 2013 drawing to a close, it is a good time to look back on the changes and events that have taken place over
the course of the year. Its time to review the things that have caused us to grow as an industry and as individuals.
After many years hearing that there was a gap in business skills
training, this year we developed a new business qualification with
the Open Polytechnic. The National Certificate in Business has two
strands in Teams and Leadership and Small Business. It is perfect
for anyone who is stepping into a training or management role,
or anyone who wants to become a successful business person.
The industry has shown a keen interest in this programme, and
those who have signed up are already experiencing the benefits.
What a year it has been! With Christmas and a New Year almost
upon us, I want to wish everyone a safe and prosperous time.
I look forward to hearing of your successes in 2014.
Erica Cumming
HITO CEO
103
MARIA ALULU
104
6 February
9 February
10 February
13 February
14 February
16 March
NZARH AGM
17 March
HITO AGM
24 March
25 March
26 March
27 March
28 March
18 April
21 April
25 April
5 May
6 May
7 May
8 May
9 May
12 May
22 May
23 May
24 May
2 June
7 June
8 June
9 June
2 July
3 July
4 July
5 July
6 July
27 October
30 November
25 December
26 December
www.hito.org.nz