INDUSTRY TRAINING FOR

BARBERING, BEAUTY & HAIRDRESSING

m sure that many of you would agree with me when I say that
the last few months have flown by. It has been a busy time at
HITO with many new apprentices beginning their training and
lots of exciting events taking place.

WorldSkills Regional Competitions in May were a highlight for

me. The regionals are full day events that provide plenty of
opportunity for competitors to display a range of skills. I enjoyed
attending the competitions in Dunedin and Christchurch, and
seeing photos from Wellington and Auckland. I was encouraged
to see a high standard of work overall - well done to all the
competitors. Special congratulations to those who have gone
on to compete in the National Competition. Look out for more
information about the Nationals in the next issue of Forma.
Another recent highlight for me was being named Chair of
the International Professional Standards Network (ipsn). HITO
has worked with the ipsn for many years to ensure that our
qualifications are recognised both in NZ and overseas. While at
ipsn meetings in Hong Kong, HITO ambassadors Anne Millar
and Andrea Bullock were both honoured for the contribution
they have made to the ipsn and recognition of qualifications
internationally. Read more about this later in this issue of Forma.
Great news for all employers and potential new apprentices the Governments apprenticeship reboot incentive has been
extended until the end of 2014. This incentive has already seen
many new apprentices receive $1000 to go towards their training,
as well as employers receive $1000 to recognise their efforts in
training. Im pleased to see the Government continuing to support
apprenticeships in this way.

ERICA CUMMING,
HITO CEO

It has now been over four months since our Apprentice of the
Year Regional Winners came together for the first HITO Boot
Camp. The girls took so much from Boot Camp and it has been
great to see each of them actively pursuing their goals now that
theyre back in their home towns and workplaces. We caught up
with them recently and found out what they have been up to and
whats coming up next check out the article later in this issue.
Speaking of Apprentice of the Year, were well into planning for the
2014 Industry Awards. I can now announce that the Awards will
take place on 9 November in Wellington. Mark your calendars; its
going to be another amazing event. If you think you could be one
of our winners this year then get to work on your application.
Until next time.

COVER IMAGE
HAIR: JULIEANNE HARTSHORNE
MAKE-UP ARTIST: SARAH ABELEN
PHOTOGRAPHY: MANDY BRADFORD
MODEL: BRODIE ROBERTS

REBECCA BRENT
MODEL: KATE ZHIDKOVA
PHOTOGRAPHER: LOUISE HATTON

LORAL COLOUR
TROPHY 2014
WORK BY SUPREME AWARD WINNER, REBECCA BRENT

COVER IMAGE FOR FORMA ISSUE 13

THE IMAGE USED AS THE FRONT COVER OF FORMA ISSUE 13 WAS PART OF A SERIES OF COVERS FEATURING THE WORK
OF OUR APPRENTICES AND RECENTLY QUALIFIED HAIRDRESSERS. UNFORTUNATELY, BECAUSE OF AN OVERSIGHT, THE
CREDITS FOR THE COVER IMAGE IN FORMA ISSUE 13 WERE MISSING. WERE SORRY FOR THE MISTAKE AND PROMISE TO DO
BETTER. THE FOLLOWING TALENTED PEOPLE CREATED THE IMAGE:
HAIR: KALEB PRITCHARD MODEL: JEMIMA PEACOCK STYLING: JANE MOW MAKE-UP: AIMEE ELICE
PHOTOGRAPHY: JOCK ROBSON

01

LORAL COLOUR
TROPHY 2014
In February 2014 industry gathered to award the LOral Colour Trophy.

02

The LOral Colour Trophy is an international competition held every two years. Now in its 20th year, the 2014 Colour Trophy
showcased colour work from talented hairdressers all across New Zealand.

Mark Hitchcock, General Manager at LOral. A competition of

this nature shines a light on the industry and the creative talent
that exists within it."

ebecca Brent of Willis York in Wellington took away

top honours, winning the Supreme Award with her
technique, colour execution, and beautiful result."
This was a momentous occasion for Willis York founder
Clark York won the first LOral Colour Trophy 20 years ago.

The LOral Colour Trophy aims to deliver looks that are fashion
forward but also wearable for everyday women. The entries
should showcase that everyday Kiwis can look fabulous and
fashion forward and that a look like this is achievable in their
local salon.

Other award winners included Valeria Lenskaia from

Bettjemans, who won the Young Colourist Award, Sara Carswell
of Blaze, who won the Mens Image Award, and Blaze Salon,
who won Salon of the Year. Two special awards went to Natasha
Dawson of Rodney Wayne Botany (the Sunday Magazine
Award) and Blaze salon (the Headway Magazine Award).

The LOral Colour Trophy is sometimes referred to as the

Oscars of hairdressing and LOral wanted the New Zealand
event to reflect this title. Every effort went in to create an event
that combined the best in NZ hair and fashion. After a scaleddown event in 2011 (because of the Christchurch earthquake),
industry responded enthusiastically to the revamped 2014 event.

Competitors submitted a photographic entry, and then had to

recreate that look live in front of an audience. Scoring was on
creative, fashion forward colour and cut, innovation, and the
overall styling and finish of their look.

As soon as we announced the competition was returning in

way that was bigger and better than ever before we received
overwhelmingly positive feedback, Mark says. This is such a
creative industry and fashion is an element that inspires us, so
naturally people got excited and buzzing about being involved."

The winners were celebrated at an Awards ceremony at

Vector Arena that also featured fashion shows by some of
New Zealands leading designers Trelise Cooper, COOP,
WORLD, and HUFFER. Each winner was presented with
trophies and prize packs, including international travel to
Hair Expo and the UK LOral Colour Trophy, hair and beauty
products, and extensive media coverage.

The 2014 Colour Trophy was a tremendous success, rewarding

the best in the industry and celebrating their careers. No doubt
future competitions will be just as exciting.

Our ambition was to provide a means for stylists to promote

themselves, and provide a format that would showcase their
talent both photographically and in a live competition, says

We spoke with each winner about their success, inspiration,

and goals. Take a look over the page to hear from each winner
abut their hairdressing success.

03

ARTICLE CONTINUED FROM PREVIOUS PAGE

REBECCA
BRENT
MODEL: KATE ZHIDKOVA
PHOTOGRAPHER: LOUISE HATTON

SUPREME
AWARD
WINNER

04

You have one shot at it and I went into the competition

with a really clear vision in my head.

Rebecca Brent, owner and Director of Wellingtons Willis York Salon, was thrilled to receive the top honour at the
LOral Colour Trophy Awards. As winner of the prestigious Supreme Award, she was named New Zealand Hairdresser
of the Year 2013/14.
Its a very humbling feeling to be recognised for your work in front
of hairdressers, a lot of them people I really look up to, she says.

Interestingly, Rebecca actually fell into her career in hairdressing

somewhat by accident.

Being up against a high level of competitors, Rebecca didnt

expect to win but says she gave everything to the competition.

I was a solo mother in Wanaka and needed a job, so I started

working at a little salon as an assistant. Turns out I loved it she
explains. Someone left an Italian Vogue at my house, and when
I saw how important hair was in editorial work, my mind was
set I knew I wanted to get qualified and practice the art of hair.

You have one shot at it and I went into the competition with a
really clear vision in my head.
Chosen from seven other Supreme Award finalists, Rebeccas
look impressed the judges with her technique, colour execution
and beautiful result.

An advocate for training, Rebecca enjoys having apprentices

in her salon and helping them get their National Certificate.
There are so many directions you can go once you are
qualified, she says. Hairdressing is such a great career.
Once you get through the first few years of your apprenticeship,
the world is your oyster. Life is all about how much effort you
put into it, so I am constantly upgrading the salon, sending the
staff on education seminars, working on ideas and encouraging
people to follow their dreams.

International stylist and Head Judge Brad Ngata said in a

competition of this nature its important to see colour and
my eye was always drawn back to the colour execution of
Rebeccas look.
The win has been a long time coming for Rebecca, who has
been entering Colour Trophy since she began hairdressing.
This style of competition (where finalists go head-to-head in
a live recreation of their photographic entry) really appeals
to Rebecca.

Rebecca also enjoys educating through her role on the L'Oreal

Artistic Team. She joined the team in 2004 and has worked her
way up to one of the top Educator and Ambassador roles.

You make a photo, then have to reproduce the photograph

live. This really shows who knows their stuff. Its easy to make a
beautiful photo of hair, but to recreate it under pressure makes
it a blank slate, a fair competition. I had never even had as
much as a highly commended, so to get into the final was
a dream come true.

Rebeccas prize for winning includes a trip to the LOral

Professionnel Headquarters in Paris and then to the UK to
attend LOral Colour Trophy UK 2014/15. She heads off in June
and is really looking forward to the trip; shes even having a go
at learning French in preparation.
Going to L'Oreal Paris is my absolute dream; its the home
of hairdressing on one of the oldest, most beautiful streets
in Paris, she says. I have lots of questions (in bad French) to
ask them Im very interested in the trend forecasting side of
colours and collections and I can see myself heading more
in that direction. From an educators point of view, it will be
enlightening.

Rebecca was inspired by the colours of the sky at dawn and

dusk when creating her look.
That magical time when you see light greys, lilacs and beautiful
soft pinks I would be driving in my car and watching the sky
and I thought, thats it, thats my colour. I am also fascinated by
androgyny* so I wanted to cut a really short pixie cut, but give
it a really feminine colour. You have to challenge conventional
beauty.

Rebecca hopes to return from Paris and London full of new

ideas and inspiration that she intends to share with her team
and in her courses.

Rebeccas team from Willis York went up to Auckland for the

awards night too, and she was excited to celebrate with them.
Two of Rebeccas staff members worked backstage on the show.

* Androgyny is the combination of masculine and feminine

characteristics.

05

ARTICLE CONTINUED FROM PREVIOUS PAGE

VALERIA
LENSKAIA
MODEL: DEBBY ESPERSON
PHOTOGRAPHER: IAIN SMITH
STYLIST: JANE MOW

YOUNG
COLOURIST
AWARD

06

Although it might not be an easy career, its definitely a rewarding one."

We spoke with Valeria Lenskaia, winner of the LOral Colour Trophy Young Colourist Award,
about her win and her career ambitions.

aleria got her first taste of the hairdressing industry

when, at fourteen, she started work in her salon. At that
stage it was just an after-school job, and it wasnt until
Valeria left school that she decided to follow hairdressing as a
career seriously.

cut, have inspired hairstyling and finish, and an overall look

of fashion and makeup."
Valerias focus was on colour and the use of foils. She worked
with the models current haircut, just tidying it enough to suit
her final look. Her aim was to be creative and fashion forward.
As a finalist, Valeria recreated her look live before a panel of
judges on the day of the awards.

I didnt know what I wanted to do after school, Valeria said.

My Dad is a hairdresser, so I thought Id give it a go. Ive loved it
since then.

Valeria says winning the Young Colourist Award felt amazing."

She would recommend entering the Award to other
hairdressers, and says:

Valeria completed her apprenticeship at Bettjemans, becoming

a fully qualified stylist in 2013. Competitions have been a focus
for Valeria she has entered the NZARH Regionals, WorldSkills,
Protg, and the HITO Photographic competitions.

Just go for it you get to try new things, and you never know
where you might get with it. Its great to get out of your comfort
zone and do things you dont do in the salon. And you can use
anything you learn back in the salon, which makes work more
exciting."

Valeria always wanted to take part in the LOral Colour Trophy,

so when the opportunity came up she grabbed it with both
hands. Her interest in competitions meant she would not miss
one of the most prestigious hairdressing competitions.

Valeria is focusing on building her clientele and enjoying being

a fully qualified stylist. She loves the variety of hairdressing; not
just cutting or colouring, but a bit of everything.

As a newly qualified stylist, Valeria decided to enter the Young

Colourist Award. This award is for stylists with five years or less
experience and celebrates the next generation of hairdressing."

To anyone looking to get into the industry, Valeria would

say: Hairdressing isnt as easy as it looks, so dont be fooled.
Although it might not be an easy career, its definitely a
rewarding one."

Valeria had to set up her photo shoot, design the concept, and
submit a photographic entry for her category. Her entry had to
have beautiful hair, demonstrate a superb attention grabbing

07

ARTICLE CONTINUED FROM PREVIOUS PAGE

BLAZE
SALON
MODEL: NICOLA HOGARTH
PHOTOGRAPHER: IAIN SMITH
STYLIST: JANE MOW

SALON OF THE
YEAR AWARD
AND HEADWAY
MAGAZINE AWARD

08

There's an amazing synergy that happens when creative people come together to create

Aucklands BLAZE salon was a top winner at this years LOral Colour Trophy Awards, taking out both the Salon of the Year
Award and the Headway Magazine Award.

LOral Colour Trophy. Headway Editor Charmaine Guest

judged the award. She was looking for the best overall
collection of two photographs as a portfolio of shots that
work well together. BLAZEs prize for this award includes a
feature in Headway magazine.

ana Dave, Owner and Creative Director at the

Newmarket based salon, says the team was very
excited about the two wins.

We felt very fortunate to be in the list of finalists for Salon of

the Year, he says. The other finalists have a very strong
heritage of success in the LOral Colour Trophy competition.
To be in their company was such an honour for our team.
You enter this competition with the opportunity of being able
to use it as a platform to showcase your work, so that's your
first win. If you make it into the finals or take out the title, that's
just the icing on the cake.

It really was BLAZEs night. The team also celebrated Senior

Stylist Sara Carswell winning the Mens Image Award.
We are very proud of Sara's look. She was in very good company
when you see the calibre of her fellow finalists. It was a strong
category, Mana says.
The wins continue the impressive list of achievements the
BLAZE team have accumulated over the years. Mana attributes
the continued success of BLAZE (both on an individual and
collective level) to the salons focus on constant development.

Salon of the Year is a prestigious award that is all about working as

a team. Salon teams consisting of six people (including colourists,
hairdressers, stylists, and makeup artists) work together to create
their photographic entry for the award. Four finalists are selected,
eight highly commended, and one winner.

It's an expectation that you must constantly be striving to

develop some area of your career whether it's in the salon or
extra-curricular, Mana explains. It creates a positive energy
that everyone can tap into.

Mana says he really enjoyed working collaboratively on his entry.

There's an amazing synergy that happens when creative
people come together to create

Training in the salon has also played a significant part in

preparing the team for excelling in the competition arena.

For the BLAZE team, the creative process started with finding
the model. The winning look developed from there. Mana says
finding the model is always his first step as its about creating
a look that will suit her.

Everything comes down to fundamentals; foundation

hairdressing skills and developing your communication skills.
This is our focus in training and it's what we do daily on the
floor. This further develops these skills.

We wanted to focus on a warm colour palette to bring out her

eyes. We then styled the hair length to frame her face. On the
day our makeup artist Abbie Gardiner, stylist Jane Mow and
photographer Jessica Sim brought it all to life.

Next on the BLAZE agenda was Sydney Hair Expo. BLAZE were
involved in a seminar in the Look & Learn theatre featuring
New Zealand stylists. They were part of the Industry team on
the main stage.

BLAZE also won the Headway Magazine Award, an award

selected from all the photographic entries submitted to

09

ARTICLE CONTINUED FROM PREVIOUS PAGE

SARA
CARSWELL
MODEL: CHEVY MCGORAM
PHOTOGRAPHER: JESSICA SIM
STYLIST: JANE MOW

MENS IMAGE
AWARD

10

I always knew that I was a hairdresser. I was doing girls hair for their school ball
years before I started hairdressing. It's in my blood."

Talented Auckland stylist Sara Carswell was honoured to receive the Mens Image Award at the LOral Colour Trophy
Awards. The award showcased the best in mens colour and style and rewards leading edge vision in male hairstyling.
It was an amazing feeling to win the award. It's something I
have wanted to achieve since I started hairdressing, she says.

My clients are always very excited to hear about the competition

work that I do. I am lucky to have such a supportive clientele.

For Sara, just being named as a finalist and being part of the
show on the night was a great achievement; she didnt expect
to take out the top prize as well.

For Sara, a successful career in hairdressing is something she

has always aspired towards.

I tried to stay positive, but I was up against three amazing

stylists who also had very strong entries, she says.

I always knew that I was a hairdresser. I was doing girls hair for
their school ball years before I started hairdressing. It's in my
blood, she says.

Sara achieved her winning look by firstly blow waving the

hair into place using L'Oreal Professionnel Homme SCULPTE
(sculpting fibre paste). Then, when it was dry, she used L'Oreal
Professionnel Homme WAX for smoothness and shine. Saras
inspiration for the fashion-forward look came from Californian
model James Quaintance.

Originally from the Bay of Plenty, Sara began her hairdressing

training when she moved to Hamilton to accept a job as an
apprentice. Here she completed her first two years before
moving back home to Mount Maunganui to finish her
apprenticeship there. Sara qualified with her National Certificate
in Hairdressing in March 2008.

My look was inspired by Venice Beach born and raised model

James Quaintance and his talented hairstylist Jody Taylor.
Check them out on Instagram, @therealjimmyq and
@jodytaylorhair, she says.

Jumping straight into an apprenticeship was the best decision

I ever made, Sara says. Throughout my hairdressing career I
have been trained and mentored by some extremely talented
hairdressers. For that I am eternally grateful. The quality of the
training that I received reflects every day in the work that I do
and the huge regular/returning clientele that I maintain.

Part of Saras prize for winning the award was a trip for two to
Sydney to attend Hair Expo 2014.
I have been to Hair Expo once before; it's a cool event. It was
exciting to check out what's in store this year and have a bit of
a shopping spree in Sydney

Sara has been working at BLAZE for five years now; the best
five years of my life

Back in the salon, Saras clients have been excited to hear about
her win.

Sara is looking forward to entering more competitions this year

so keep an eye out for more of her work.

11

ARTICLE CONTINUED FROM PREVIOUS PAGE

NATASHA
DAWSON
MODEL: ANNA VAN KOOTEN
PHOTOGRAPHER: STEVEN CHEE
STYLIST: MARINA DIDOVICH

SUNDAY STYLE
MAGAZINE AWARD

12

The media attention and boost for your career is so worth all the hard work
you have to put in.

Natasha Dawson won the Sunday Magazine Style Award at the LOral Colour Trophy Awards. The Sunday Magazine Style
Award is a special award. Its presented to one person in any category that created a fashion forward shot that Sunday
Magazine readers will be inspired by.

When creating her entry Natasha wanted to produce something

that looked natural and fashionable. A focus of her work was
balayage*. She also used soft techniques, and plenty of layers.
She maintained the condition of the models hair, and made sure
to keep it shiny. She wanted her look to be soft and natural in
both cut and colour.

atasha entered the Supreme Award, and although she

did not win, she was ecstatic to have her work chosen
for the Sunday Magazine Style Award.

Preparation for the LOral Colour Trophy started in September

2013. Natasha had to plan her entire entry, from the colour and
cut to the styling, and then photograph her entry.

Brigitte Bardot was a big inspiration when creating my look,

Natasha says. She was a huge influence on fashion for many
women, and her look is classic and timeless.

We had to create the entire look on our own, Natasha says.

It had to be contemporary, fashion forward and a look that any
woman could recreate and wear.

This was Natashas first time entering such a big competition.

She had entered one LOral photographic competition in the
past, but she did not place. She says she is looking forward to
entering more competitions in the future.

The finalists were announced in November. Natasha was one

of them, which meant she had to attend the Awards ceremony
in February 2014 to recreate her look in front of an audience
and compete for the Supreme Award.

Entering competitions is very exciting, Natasha says. The media

attention and boost for your career is so worth all the hard work
you have to put in.

Natasha never expected to be a finalist, let alone an award

winner. This was her first time entering the Colour Trophy,
and she knew competition was fierce. And she certainly
wasnt expecting to receive the Sunday Style Magazine Award
having focussed her time on entering the Supreme Award,
Natasha wasnt even aware that winning the Sunday Style
Magazine Award was an option.

We asked Natasha for her advice to future competition

entrants, and she gave us a few tips. She couldnt emphasise
enough the importance of planning and preparation, and she
also described the importance of picking the right model.
Prepare, plan, and organise, Natasha says. Find out exactly what
the competition criteria are and get as much information as you
can. And make sure to find the right model she has to look good
on camera. The right model pulls your whole look together.

I was so stoked to win, says Natasha. I was pretty shocked to

be a finalist with such great competition. I felt so privileged.
Natasha was the only Rodney Wayne entrant to win an
Award, something Natasha says she was very excited about,
considering the quality of the entries.

Even if youre an apprentice, you should still get involved in

competitions, Natasha says, Dont be afraid just give it a go.

WHAT IS BALAYAGE?
BALAYAGE IS A FRENCH COLOURING TECHNIQUE THAT WAS DEVELOPED IN THE 1970S. ITS A FREEHAND TECHNIQUE WHERE THE
COLOUR IS APPLIED BY HAND RATHER THAN USING THE TRADITIONAL FOILING OR CAP HIGHLIGHTING TECHNIQUES. BALAYAGE CAN
BE USED IN EVEN THE SHORTEST PIXIE CROP, HOWEVER THE BEST RESULTS IS IN HAIR BELOW THE SHOULDERS.

13

WHAT IS COPYRIGHT AND WHO OWNS IT?

WHAT IS COPYRIGHT?
Copyright is an intellectual property right that protects the skill, labour and/or effort involved in creating certain types of works.
Copyright in New Zealand is governed by the Copyright Act 1994. This Act provides that:
there is copyright in certain types of original works: literary works (e.g. novels, reports); dramatic works (e.g. plays, operas);
musical works (e.g. songs, tunes); artistic works (e.g. paintings, drawings, photographs); sound recordings; films; communication
works (e.g. a television broadcast); and typographical arrangements of published editions;
copyright comes into existence automatically on the creation of an original work (there is no provision or requirement for registration);
copyright is a form of personal property that can be bought, sold, and licensed to others.
Copyright means the right to copy. The owner of copyright has the exclusive right to copy, publish, and/or broadcast the work,
or to authorise other persons to do these acts.

WHAT IS COPYRIGHT INFRINGEMENT?

If a person does any of these acts without the copyright owners permission, that person may be infringing copyright. The
Copyright Act provides for both civil and criminal penalties for copyright infringement, as well as various defences to infringement.
You should seek specialised legal advice if you are accused of infringing the copyright of another person, or if you believe that
someone is infringing your copyright.

WHO OWNS COPYRIGHT IN A WORK?

Generally the author (who could be an artist or a photographer) is the first owner of copyright in his/her original work.
There are two main exceptions:
I. if the work is made by an employee, in the course of his or her employment, that persons employer will be the first owner
of copyright in the work;
II. if a person commissions, and pays for (or agrees to pay for) the taking of a photograph or the painting of a portrait, or the
making of a film or some other types of work, and the work is made in pursuance of that commission, the first owner of
copyright will be the person who commissioned the work.
The Copyright Act sets out how the ownership of copyright (including copyright in future works) may be transferred. For an assignment
of copyright to be effective, it must be in writing, and must be signed by or on behalf of the person who is assigning copyright.
The written document should be specific, and contain a clear description of the work or works which are being assigned.

14

HOW LONG DOES COPYRIGHT LAST?

Copyright in a literary, artistic, dramatic or musical work exists for the lifetime of the author plus fifty (50) years from the end of the
year in which the author dies. Copyright in a film, sound recording, or computer-generated work lasts for fifty (50) years from the
end of the year in which the work was made.

WHAT IS A COPYRIGHT NOTICE AND WHAT DOES IT MEAN?

You should include a copyright notice on your copyright works. A copyright notice may take the following form:
Gary Snips 2014. The date in a copyright notice should be the year in which the work is first published.
If a copyright notice is on a published work, the named person/company is presumed to be the copyright owner.

WHAT OTHER RIGHTS MAY ATTACH TO A WORK?

Moral rights
The Copyright Act provides that the author of a copyright work has moral rights, in addition to copyright. These moral rights
include the right to be identified as the creator of the work (even if copyright in the work has been assigned) and the right to object
to derogatory treatment of the work.
Privacy rights
Individuals have a right to privacy in photographs taken of them for private or domestic use. The term of the individuals privacy
right is the same as the term of copyright in the photograph.

15

ARTICLE CONTINUED FROM PREVIOUS PAGE

COPYRIGHT IN PHOTOGRAPHS SCENARIOS FOR HAIRDRESSERS

SCENARIO A

SCENARIO D

Gary Snips is a celebrated hairdresser who owns a well-known

salon. Gary cuts Mary Clients hair. Gary is so pleased with
Marys hairstyle that he takes a photograph of it to put on his
salons website. Gary checks with Mary to ensure that she is
happy with the photograph going up on his salons website.
Mary agrees. Gary uploads the photograph to the website with
the copyright notice: Gary Snips 2014.

Edward Cuts is a penniless (but talented!) apprentice

hairdresser. He wants to enter the Fabulous Hair Fashions
competition. He asks his girlfriend Tracey to be his model, and
his friend Steve an art student who owes him a favour to
photograph Tracey after Edward has styled her hair. This all
takes place at Edwards employers salon.
Edward enters the competition, submitting Steves
photograph of Tracey.

In this scenario, Gary owns copyright in the photograph.

Edward wins the competition

SCENARIO B

Edward becomes famous

Gary wakes up the next morning and realises the photograph

he has taken does not do the hairstyle justice. Gary asks his
friend Mike, who is an amateur photographer, to come to the
salon to take Marys photograph at her next appointment.

Edwards employer, Gary, puts the photograph of Tracey on

his salons website.
The competition organiser claims that it owns the copyright
in the photograph.

Gary agrees to pay Mike to take Marys photograph and Mike

does so. (Gary again asks for Marys consent to put the photo
on his salons website, and Mary agrees.) Gary publishes the
photograph, with the copyright notice.

John wants to use the photograph to promote his companys

shampoo and asks Gary for permission.

Gary owns copyright in the photograph because he

commissioned Mike to take the photograph.

Steve claims that he owns copyright in the photograph, as

he took the photograph.

SCENARIO C

Tracey says that she wants a fee for each time the
photograph is used.

John has a hair care company. John visits the website of Garys
salon and sees the image of Marys hairstyle. John wants to use
the image to advertise his latest shampoo range. John, seeing
the copyright notice on Garys website, contacts Gary regarding
use of the photograph. After some discussion, Gary licenses
John to use the photograph. Gary and John sign a written
agreement that permits John to use Garys image on Johns
website for 6 months, in return for John paying licence fees to
Gary for this use.

A magazine publisher asks Edward for his consent to publish

the photograph on the cover of its magazine and on its website.
The above scenario demonstrates examples of issues that can
occur over the ownership of copyright in a photograph.
If you are commissioning a person to take one or more
photograph(s) for you, you should record the terms of your
agreement (including how the photograph(s) will be used, how
much you will pay, and when) in writing. You should also have
clear arrangements with the model and make-up artist and
with your employer so that there are no misunderstandings.

In seeking permission to use a photograph, the first step is to

identify the owner of the copyright in the photograph. John saw
that Gary was the person listed in the copyright notice shown
on Garys salons website. If John had seen a photograph in a
magazine, and wished to put that photograph on his website, it
would have been advisable for him to contact the publisher of the
magazine to find out who owned the copyright in the photograph.

Barbara Sullivan / Edward Butler

Henry Hughes (IP Attorneys, Wellington)
www.henryhughes.com

IF YOU NEED A MODEL RELEASE FORM, HITO HAS ONE AVAILABLE FOR DOWNLOAD FROM THE HITO WEBSITE.
PLEASE NOTE THAT HITO ARE NOT RESPONSIBLE FOR ANY ISSUES CAUSED BY OTHERS THROUGH THE USE OF THIS FORM.

16

International recognition of your skills

Qualified?
Just qualified?
Have experience?
HITO is now offering international recognition in Hairdressing, Beauty Therapy and Nail Technology.
If you or your staff have a relevant national certificate in hairdressing or beauty and have at least
one years experience as a senior operator, you can now have your skills and experience recognised
in Australia, Canada, Hong Kong and Japan.

Reasons to apply:

Personal development

A new and exciting opportunity for you and your qualified staff

Marketing point of difference

Promote your business as employing staff that have internationally recognised qualifications

Spread your wings

Thinking about travelling overseas? Get recognised before you go

Pride of place

Just want to have international recognition for your skills?

Take advantage of this opportunity to have your national qualification recognised on the world
stage. It will open doors to a career abroad while still being acknowledged within New Zealand for
local and international clients.

www.hito.org.nz/qualifications/international

17

APPRENTICE
BOOT CAMP
UPDATE
COURTNEY
JACKSON

RENEE
EDGARTON

LAURA
WILLIAMS

KELLY
CLARK

18

NADINE
GRATTON

NICOLE
CLARK

AMANDA
PUGH

In February HITOs seven Regional Apprentice of the Year winners headed to Boot Camp. The jam-packed two day event left
the group feeling inspired, confident and motivated to move forward in their careers. It has now been over four months
since Boot Camp and the seven women who attended have been doing some exciting things. We caught up with them to
find out what their highlights from the past few months have been and whats coming up next.

To further her knowledge she is working

on advanced cutting techniques. She
enjoys keeping her clients informed with
what's trending in colours, cuts and ball
season styles.
For the rest of the year Kelly is focusing
on completing her last few assessments
for Off-Job Training, building her clientele
and working towards doing her finals,
something shes really excited about.

KELLY CLARK
Rodney Wayne
Whangaparaoa

Bring it on

where I could use the wig wrapping

skills that I learnt at Boot Camp.

Northern Regional Winner

In the salon, Laura says that she has

been more confident both with her
clients and when helping train others.

Since Boot Camp, Kelly has been enjoying

networking at events and in the salon with
a new sense of confidence.

All round I have more confidence, in the

way I speak to my clients and even just
with speaking and teaching others in the
salon, she explains.

She attended Redkens 'Muse' event

recently and was able to put her new
skills in this area into practice.
Networking is something I never
thought of before the Boot Camp, but
now it's great attending events and
seeing all the familiar faces, she says.
Recently she also volunteered on the
HITO stand at the Auckland Careers
Expo where she spoke with students
about a career in hairdressing.

LAURA WILLIAMS
Jan Waite Hairdressing
Auckland
Auckland Regional Winner
& 2013 Apprentice of the Year

It was so good talking to all the students

who dream of a career in our industry
about how they can get started, she says.

The last few months have been choc-ablock for Laura and she has had some
exciting opportunities, including an
interview by One News.

Kelly has been advancing in her training

as well and is now the Keraspecialist at
her salon.

I was on One News talking about

training in the industry which was
exciting she explains.

Its great being able to educate clients and

my work colleagues on hair products that
will best work for them, she explains.

I have also worked and led a creative

team for the LOral backstage team,
and helped out backstage at Industry

19

Laura has enjoyed sharing her new skills

with others too.
My boss has asked me to do a one-onone with our team to teach them some
of the skills I learnt at Boot Camp.
She has also set up her own professional
Facebook page and has been focusing on
building her brand.
The rest of the year is shaping up to be
just as bright and busy for Laura.
This year is flying by so fast and I have
so many things coming up. I'm a trainee
judge for the NZARH competitions and
I'm so excited to be doing this, it's the next
step for my competing skills. Ill also be
working on Fashion Week and other guest
shows throughout the year with LOral.

ARTICLE CONTINUED FROM PREVIOUS PAGE

AMANDA PUGH
Hair Affair
Putaruru

COURTNEY JACKSON
Be Ba Bo Hair Studio
New Plymouth

RENEE EDGARTON
Promises Hair Design
Upper Hutt

Midland Regional Winner

Mid-Central Regional Winner

& Runner Up 2013 Apprentice
of the Year

Central
Regional Winner

An increase in confidence has helped

propel Courtney forward since Boot
Camp. She has been focusing on
growing her professional brand, entering
competitions and working towards
sitting her finals.

Boot Camp was a major game changer

for Renee, who says she now looks at
every day as an opportunity to learn
more, both in and out of the salon.

Amanda has had a great start to the

year and is looking forward to more
adventures in the months to come.
Since returning to the salon after Boot
Camp, Amanda has enjoyed using her
new networking skills to interact with both
clients and people in her community.
Getting my name out there and networking with all sorts of people to build
my clientele has been great. Being from
a small-town, word travels fast, she says.
Her clients and colleagues are excited
to hear about what happened at Boot
Camp and they have all seen a change
in her demeanour.
They've been saying how positive I've
been about everything and how they
can see I want to push myself to make
the most of everything I learnt there,
she says.
For Amanda, one of the key things she
has taken away from Boot Camp is a
change of perspective and a boost in
her expectations for the future.
I feel like a can see bigger and better
horizons for me. Boot Camp opened
my eyes up to making stuff happen.
You cant get anywhere waiting for your
dreams to happen. I just feel like Im
more excited to push myself that much
harder, she explains.
Since Boot Camp, Amandas main focus
has been on working towards sitting
her finals. She has also been preparing
for a trip to England where she hopes
to spend some time working as a stylist
and traveling.

In the salon, Courtney has had an

excellent response from her clients who
have loved hearing all about Boot Camp.
She has also been passing her new skills
on to her colleagues.
I have tried to use as much as I can
from Boot Camp in the salon to further
my skills, and I've been sharing with my
work colleges as much as I can to help
them whenever they need it.
She says her clients and workmates
have noticed that she has been more
confident, more organised with goal
setting, and clearer on what she wants
to achieve this year since Boot Camp.
Courtney has also enjoyed setting up
her own professional Facebook page.
It has been so much fun keeping people
up-to-date with my latest work, she says.
Shes also excited to use the wig
wrapping skills she learnt at Boot Camp
as a volunteer for a local production of
Phantom of the Opera.
One of her main goals for the rest of
the year is to finish her year three units
so she can sit her finals and get her
National Certificate.
It's such an achievement to be a
qualified hairdresser.

20

My whole outlook on my career has

changed and I no longer doubt my
capacity to be both a good mother and
do well in my career, she says.
Renees clients and colleagues have
been noticing a change in her since she
returned from Boot Camp.
People have noticed an increase in
confidence and can see the eagerness
I have to learn and achieve more. They
can see Im more comfortable with what
I am doing, not second-guessing myself
like I used to, and that I am keen to try
new things more so than before.
Outside the salon, Renee has been busy
starting a professional Facebook page and
creating her photographic collection.
She also recently volunteered on the HITO
stand at the Wellington Careers Expo
where she could share her experiences
with the next generation of hairdressers.
The rest of the year is looking full and
exciting for Renee as she strives forward
in her career.
This year I am going to embrace any
opportunity that comes my way she
says. I am going to help, when help is
needed. I am going to compete, when
competing is possible. I am going to
embrace the industry with every ounce
of the passion I have for it and I am
going to complete my apprenticeship

NADINE GRATTON
Ursula Harris Hair Design
Nelson

NICOLE CLARK
DOr
Arrowtown

Northern South
Regional Winner

Southern South
Regional Winner

Since Boot Camp Nadine has had some

exciting opportunities, including doing
photographic work for local magazines.

Nicole has had a great start to the year

following Boot Camp. She has returned to
work with a renewed sense of confidence
and ambition which is helping her to strive
for excellence in all she does.

A highlight for Nadine was when a new

Nelson magazine that she worked for
invited her to attend their launch night.
I put my new networking skills to
practice at this event she says.
Doing the public speaking session at
Boot Camp really helped Nadine with
her confidence in this area of speaking
and meeting new people.
It helped me get over my fear of public
speaking, grew my confidence with
clients, and helped me put myself out
there and network, she explains.
Since returning to work after Boot Camp,
Nadine says knows more where she is
headed in her career.
Boot Camp taught me to take every
opportunity that comes my way. It has
helped me set smaller goals to achieve
my bigger goals, and to be realistic. Boot
Camp got me thinking about my brand
and self-development; this has helped
me a lot within the salon.
This year Nadine has also been entering
herself in as many competitions as she
can manage, including WorldSkills. She is
one of ten finalists who are competing in
WorldSkills Nationals in Hamilton in July.
Another focus for Nadine has been to
work towards completing her finals. She
has just passed her two final assessments
and is now a fully qualified stylist.

In the salon, this self-belief has helped

Nicole bring about some changes in her
services.

They've been saying how

positive I've been about
everything and how they
can see I want to push
myself to make the most
of everything I learnt
there.
Each of these winners took out the
coveted Regional Apprentice of the Year
titles in 2013 by showing hard work,
dedication and passion throughout their
apprenticeships. If you want to be the
next Apprentice of the Year and get a
chance to attend Boot Camp in 2015,
then make sure you apply for the 2014
HITO Awards.

Ive been changing up a few services I

do in the salon to personalise my clients
experience, she explains.
Nicole says she now has a bigger drive
to learn more as well, especially when it
comes to hair-ups.
With the HITO Awards coming up once
again, she has been enjoying talking to
other apprentices about what it takes to
enter Apprentice of the Year.
They approach me because I am familiar
being in Forma magazine helped, she
explains.
Of course, Im entering Apprentice of
the Year again myself as well. Im also
entering more editorial awards this year.
Looking ahead at the rest of 2014, Nicole
hopes to finish her apprenticeship and
become a qualified stylist this year. She
is also planning to apply to be a guest
artist with L'Oreal and continue working
on her personal brand. On a personal
level, shes looking forward to getting
married this year too.

DOWNLOAD AN APPLICATION FORM

FROM WWW.HITO.ORG.NZ/AWARDS

21

APPRENTICE
PERSPECTIVES

MORGAN COLLINS

RENEE EDGARTON

UELLA WATSON

In April, HITO invited apprentices from the Wellington region to the HITO Apprentice Forum.
We asked them to tell us what they liked about apprenticeships and what challenges theyd faced.

enee Edgarton from Promises Hair Design, Uella Watson

from Just Teasing Hairdressing, and Morgan Collins
from Chocolate Hair Company attended the Wellington
Apprentice Forum for 2014. HITO CEO Erica Cumming and
HITO Board Chair Flora Gilkison also attended, using their
knowledge to answer any questions.

wasnt easy to get an apprenticeship. Uella did work experience

at her current salon, and then persevered until they hired her
as an apprentice.

The conversation never lulled, with the apprentices constantly

asking questions and offering opinions. Over the course of
several hours the group discussed a wide range of topics,
but the focus was on how to manage your apprenticeship,
from finding an apprenticeship right through to gaining your
qualifications.

You have to work hard and put yourself out there."

Only five or six people from my full-time course went on to

an apprenticeship, Uella says.

Finding an apprenticeship is just like finding any other job.

You have to prove youre right for the job and convince them
that you are the right person to work and train there. Gaining
experience (through work experience, or volunteering with a
family member), and proving yourself in the industry can go a
long way towards helping gain an apprenticeship.

FINDING AN APPRENTICESHIP

APPRENTICESHIPS VS. FULL-TIME COURSES

Our three learners had various experiences while finding an

apprenticeship. Both Morgan and Renee work with family
members, and so had some support when they started looking
for an apprenticeship. Morgan worked in the salon part-time
before taking on an apprenticeship after another employee
(who didnt want to gain their qualification) left the salon.
Support from their family helped, but it was their willingness
to work hard in the salon that convinced the owners that they
were ready for an apprenticeship.

With one apprentice from a full-time course and two who

began their training as apprentices in the salon, the differences
were a favourite topic of conversation.
Coming from a full-time course was a challenge, says Uella. She
felt less confident in the salon than she would have liked, and
has spent time trying to boost this confidence.
Although both Morgan and Renee have been apprentices from
day one, theyve experienced some of the differences between
studying at a provider and learning on the job.

Uella, unlike the other two, came from a full-time course. She is
now an apprentice at Just Teasing Hairdressing, but she says it

22

Working in a salon full-time is really different, says Morgan.

Training at a school is like doing assessments all day, not like
working in a real salon."

signed off too easily, but that they were the ones who would
lose out because they didnt have the practice necessary to
learn the skill properly.

Of course, Morgan admits that training in a salon can also have its
challenges. As the most junior staff member at her salon, Morgan
spends a lot of her working hours completing her junior work
tasks, rather than training. She says she sometimes feels a little
behind compared to others in her off job training class.

Erica described how in the past apprentices could sit their units
in any order. That meant they would end up with units missing
which they never wanted to go back and complete, leaving them
with an incomplete qualification in the end. So the system was
changed to assist learners in completing their qualifications.

However, all three believe that an apprenticeship is the better

choice. This is especially relevant in terms of finances. Uella has
a significant student loan to pay off, whereas the others have
received the same amount of training and have no student
loan for hairdressing.

FINDING MODELS AND SUPPORT

After that, the conversation moved on to different kinds of
support. Both Renee and Morgan work with family members,
and they both recognise the support they get. Morgan also
comes from a small community, and she said this gives her a
solid client base. She also has friends and clients she can ask
for help.

Uella says she prefers her apprenticeship, but that she didnt
know enough about her options to choose an apprenticeship
from the beginning. After finishing school, Uella was looking
for a course to do. Originally she applied for a make-up course
but wasnt accepted. The school recommended that Uella do
hairdressing instead.

Our apprentices also mentioned that while small communities

were great for finding support this wasnt always the case in
other places. Uella, who works in central Wellington, said she
thinks the only reason she has such a good support system
is because she is from the city. Otherwise, she said, it could be
pretty hard to find support in a big city.

I was thinking about a course to do, rather than just gaining a

qualification, Uella says. I took the safe choice because I wasnt
well enough informed about my options."

All three also mentioned having trouble finding the right

models for assessments. In general, they said, they advertised
on Facebook and hoped to find someone that way.

IN-SALON TRAINING
Training in the salon is very different, all three apprentices
agree. Renee, Uella, and Morgans salons all have different
training schedules and approaches. For Morgan, training
happens on a Monday. This is an extra day on top of the days
they work in the salon. Yvonne Jenkinson, HITO Tutor of Year
runner-up from 2013, also travels down from Napier to provide
training occasionally.

FINALS AND ASSESSMENTS

Finding models can sometimes be a problem for finals, which
none of our apprentices had faced yet. Both Renee and Uella are
Year 3, though, so its something they will both be facing soon.
Both Renee and Morgan admitted to finding assessments
overwhelming at times. Both felt nervous before, but they both
agreed that they were never as bad as they thought they were
going to be. Keeping calm beforehand was the hard part.

For Uella, training usually takes place outside of work hours.

They do have occasional training during the day, and they also
receive product company training.
For Renee, training takes place when it can be scheduled
around work in the salon. As they are busy, sometimes its
difficult to schedule training.

Uella, on the other hand, said she felt comfortable with

assessments as she was used to them from her time in a
full-time course. Instead, performing new services on the salon
floor was nerve-wracking for her.

Finding a balance between practical work in the salon and

training focussed time is a challenge. This is especially
problematic in a busy salon. Often, the solution is to have a
separate schedules training day (such as Monday if the salon
is closed). After all, as Uella said, the struggle to fit training in is
worth it for the learning they get out of it.

All three expressed some nervousness about their final

assessments. All of them had heard stories about how hard the
finals were. Erica could reassure them the pass rate is good.
All three thought failed assessments often came down to either
stressing out and forgetting the little things or not attending
the guidelines meetings. Erica also mentioned the perming
section of the finals can trip people up. But they just need to
practice and plan for the assessment and make sure they stay
within the time limits.

COLLECTION OF EVIDENCE
The next topic of conversation was Collection of Evidence (COEs).
The apprentices had a few questions about COE, and so Erica
Cumming, HITO CEO, shared some background about COE.
Erica explained the purpose of COEs was to allow the
apprentice to repeat a task many times. Then that task is
easily completed when the assessment takes place. Morgan
mentioned that shed experienced some people getting units

It was lovely to meet some of our Wellington apprentices, and

to listen to their concerns and thoughts. We hope to hear more
from the industry and hold more forums in the future.

23

getting an apprenticeship
If youre creative, have a keen interest in hair and fashion, and want a career that pays while you
have a great social life, then becoming a qualified hairdresser or barber could be perfect for you.

24

A career in the hair industry has great prospects and can take you around the world. Once you are qualified there are so many
opportunities available:
Hairdressing anywhere in the world

Owning or managing a salon

Training future apprentices

Working in magazines, fashion, film and TV

Working on cruise ships or resorts

Product company technician

There are so many opportunities available with hairdressing if youre passionate and
open to learning all the time. NIKITA BARKER, 2008 APPRENTICE OF THE YEAR REGIONAL WINNER
QUALITIES NEEDED
A genuine interest in hair and a desire to help make people feel good about themselves is a great
place to start.
Its also good to have an eye for detail, a keen interest in fashion and a flair for the creative. Being
sociable and outgoing helps too, as you will be meeting and interacting with lots of different people every
day. Honesty, reliability, punctuality, a good work ethic and good presentation are also really important.
Education wise you will need at least three years secondary and/or tertiary education. A good level of
mathematics, art, English and communication skills are also important.

GETTING STARTED
Here at HITO we think the best way to start a hair career is to find an apprenticeship. As an apprentice you can work in a real salon or
barbershop rather than a classroom, learn on the job, and earn a wage from day one.
If this sounds like you then read on for more information about how to land a job as an apprentice and get started in this exciting and
rewarding industry.

25

ARTICLE CONTINUED FROM PREVIOUS PAGE

GET A JOB
Being an apprentice means becoming a paid employee, so you need to apply, go through an interview process and be offered the job.
If youre on the job hunt, here are some options you can try:

01

02

03

04

05

Approach local
salons in your area
to work for no pay
for a short time, or
just after school or
on weekends.

Check out the Jobs

section on the HITO
website.
www.hito.org.nz

Check out other

job websites such
as Seek.co.nz,
Trademe.co.nz,
Gumtree.co.nz and
Myjobspace.co.nz.

Look through the

Situations Vacant
section in your
local newspaper.

If you did/are
currently doing
Gateway, ask your
Gateway salon if
they are looking for
an apprentice.

I think the best way to get into an apprenticeship is to put yourself out there, be keen
and ready to learn and just keep door-knocking salons. If youre still at school then
do Gateway, or possibly get an after school job or part time work in a salon and get
yourself in that way. CAMERON AITKEN-BOYLE, QUALIFIED STYLIST
WRITING A GOOD CV
When youre applying for jobs you will need an up-to-date and attention grabbing CV to hand out.
Your CV is designed to sell you to your prospective employer so it needs to have the X-Factor! Outline
the things you are good at and all the fantastic things you have achieved in your previous work, at school
and in your personal life.

26

Your CV is the one place you can boast about yourself without sounding like a show off. There are certain qualities that employers are
looking for in a new apprentice, so make sure you show how you display these qualities on your CV.
Some examples are:

Eager and
willing to learn

Good
communicator
Outgoing
personality

Interested
in fashion

QUALITIES
EMPLOYERS
WANT

Creative
and
artistic

Good
listener

Wellpresented
Quick
learner

Hard worker

REMEMBER
Salons wont expect
you to have had lots of
experience. If you have
some, include it in your
CV. E.g. if you have done
the Gateway Programme
or helped with hair and
makeup in your school
production.

It is also a good idea to

outline relevant subjects
you have done at school
(such as art or maths).
Include the details of any
awards or test results that
you are proud of.

Add references on your

CV. They should be
people who know you
professionally and not
family members. An
employer from a past
part time job or the Dean
from your school are both
good options. Always
ask before you put their
details on your CV.

Take a copy of your CV

to interviews or when
popping into a potential
salon. If theyre not
offering a job at the
moment, maybe they can
keep your CV on file and
give you a call at a later
stage.

Make sure your CV is up to date and get a friend to edit it for you; a poorly written CV
full of spelling errors can knock you out before you even get an interview.
NADINE GRATTON, 2013 APPRENTICE OF THE YEAR REGIONAL WINNER.

DONT GIVE UP
If you dont get offered an interview at the first salon you walk into, dont be discouraged. When 2013
Apprentice of the Year Regional Winner Renee Edgarton was on the hunt for her apprenticeship she
handed out 19 CVs and only heard back from one salon. Looking back, Renee has some tips on how
she would go about looking for an apprenticeship if she had to do it all over again:

27

ARTICLE CONTINUED FROM PREVIOUS PAGE

Walk into salons with your CV, dont just send the CV via post or email.
Be confident in yourself and show them what you have to offer.
Dress appropriately.
Be punctual.
Be open and honest.
Be passionate.
Don't let location put you off (if you really want it, travel the distance).
But most of all don't give up... it will happen
A salon owner told us this story of how persistence can pay off:

I have an interesting story about a girl I have just hired. She has applied five times to work for me. The first
three were a no, the fourth she brought her CV, dressed smartly, smiled and I thought wow, shes got some
persistence. She is now a HITO apprentice, a pleasure to teach, she loves the salon, has fitted in so well, and is
eager to learn. She told me she has learned more in one month with us than she did during one year of full-time
training at a polytechnic.
HOW DO I PREPARE FOR AN INTERVIEW?
So you have got an interview at a salon youd love to work for, well done! Now its time to prepare.
Preparation is the key to a successful interview. Do your research beforehand so you know a bit about the salon: what have they
achieved, what is their vision for the future? The more clued up you are, the better!
Below are some important things to take into account on the day of your interview:
DIRECTIONS: Make sure you know how to get to the salon for your interview.
TIMING:

Make sure you arrive on time. A good tip is to make sure that you arrive at least 15 minutes before your interview. If you
arrive late your potential employer may already suspect you have problems with time-keeping, which is not a good first
impression to make.

IMPRESSIONS: As well as arriving early, consider carefully what clothes you will wear for your interview. Remember, first impressions last.
A salon owner told us this story which clearly shows what not to do in an interview:

We once had someone that came for a 9.00am interview for our apprentice programme. She looked like she
had just rolled out of bed. She came in wearing track pants and mucky sneakers. I couldnt tell if her hair was wet
or greasy. I asked her how much thought she had given the interview and she couldnt answer. I stopped the
interview right away and told her that we are a fashion industry and it was a waste of her time.
Follow these handy guidelines to ensure you breeze through your interview:

Be clean and well

presented. Wear simple
make-up (foundation,
mascara, etc), but dont
overdo it. Guys, tidy any
facial hair.

Style your hair! This

may sound obvious, but
you would be surprised
how many hairdressers
wear their hair in a
ponytail for an interview.
You are your biggest
advertisement. Show off
your creativity.

28

This is a visual industry,

so put some thought into
your outfit. Don't dress top
to toe in current trends.
Aim to look professional.
If youre struggling, you
cant go wrong with black.
No jeans or exposed flesh.

Dont overdo jewellery.

One or two rings, one
bracelet or watch, and
one necklace is enough.

Remember that the

boss is not the only one
you need to impress.
The owner will ask the
rest of their staff for
their first impressions of
you. Remember that an
interview is your chance
to sell yourself in person.

Tell the owner what you

love about their salon
and why you want to
work for them.

Wear clean shoes

and have manicured
nails. Think about the
small details of your
appearance.

Confidence is important
but over-confidence is
fatal.

Always have a couple

of questions ready to
ask at the end of the
interview.

Smile and be friendly to

everyone around you,
not just the person who
is interviewing you.

Youre not critical to the

success of the salon, so
dont pretend you are.

A simple and genuine

thank you for seeing
me today, a hand
shake and a smile at
the end of the interview
will confirm you as
a friendly and polite
person.

When you gain an interview, be sure to present yourself beautifully with smart,
fashionable clothes and fresh hair and makeup. Research the salon and make
sure your appearance is fitting for their image. Make yourself readily available for
interview times, and turn up early. Be confident in the interview, make eye contact,
and smile. Show interest and enthusiasm this is the time to really let your passion
for hairdressing shine. NADINE GRATTON, 2013 APPRENTICE OF THE YEAR REGIONAL WINNER.

29

ARTICLE CONTINUED FROM PREVIOUS PAGE

WHAT TO EXPECT WHEN YOU START YOUR APPRENTICESHIP

So you got the job! Congratulations, youre about to begin an exciting and rewarding career in the industry.
As part of your apprenticeship you will train on the job at your new workplace. You will also attend Off-Job Training at a nearby polytechnic
or academy.
Before you start working and training there is some information you will need to provide and some forms to fill in:
Fill in an Employment Agreement. It is the law that you have an employment agreement signed by you and your employer.
Provide your bank account details and IRD number. Your employer will need these to pay your salary.
Provide your KiwiSaver details. You can choose whether or not you want to take part in KiwiSaver.
Fill in a HITO Training Agreement. You need to sign this so you can start your training.
Your employer may not get all these forms to you straight away. But, you must have an employment agreement signed before the day you
start your job.
It takes about three to four years to finish your hairdressing apprenticeship and two to three years to finish your barbering apprenticeship.
Lets look at what you can expect along the way:

WEEK 1

YEAR 1

YEAR 2

YEAR 3

You might feel like youre getting an

information overload in your first few days
of your apprenticeship. There are lots of
things that your new employer/manager
will want to cover off with you, such as:

In your first year

you will learn
both in the salon/
barbershop and at
Off-Job Training.
Some of the
learning at Off-Job
will be practical, and
some will be written
assignments. As the
year goes on, you
will start to feel at
home in the salon.
By the end of the
year, most of the
clients will know
you by name.
Be prepared for
a full brain and
sore feet.

You will once again

be learning on
the job and also
completing year
two at Off-Job
Training. At the
end of the year you
will be busy with
clients and you
will be cutting and
colouring! Make
the most of any
opportunities that
come your way to
enter competitions
or get extra
experience. This can
be a tiring year in
your apprenticeship.
Just remember,
everyone will feel
overwhelmed at
some point. Dont
give up! Get lots of
sleep and ask for
help if you need it.

By the end of year

three you will
be feeling like a
professional. You
should have most of
the skills you need
as a stylist or barber
and you will have
completed all your
Off-Job Training.
Now you will focus
on building up your
client base. Youll be
practising your new
skills and putting
them to work in the
salon or barbershop.
You will be learning
to perform services
in a commercial
time-frame. What
you need to do now
is practice, practice,
and practice.

Showing you the salons facilities (toilets,

staff room, kitchen etc.)
Introducing you to the other team members
Explaining the phone system and what your
phone manner should be like
Confirming the days and hours you will
work and when you can take breaks
Clarify your role, set standards and
expectations
Going over your training dates and times
Explaining salon processes and procedures
All this information may be overwhelming
to start off with but dont worry; you will
soon get into the swing of things. In these
first few days make sure you take lots of
notes, ask questions and make an effort to
get to know your new colleagues.

In hairdressing there are two final assessments. In one your practical skills are assessed. In the other, you must show you are working
on at least 25 clients per week. You must be working in the salon and building a client base. In barbering there is one practical final
assessment. As you come up to your final assessments, your focus will be on practice. You need to be confident that you can achieve
these assessments. Get help from your trainer, employer, tutor and others in the workplace. Once you complete your final assessments,
you have achieved the National Certificate in Hairdressing (Professional Stylist) or National Certificate in Barbering. You are now a
qualified stylist or barber. Congratulations!
Your learning doesnt need to stop here either! Youve got a career in front of you that supports life-long education. At HITO we offer
more advanced programmes such as Advanced Cutting, Business, Management and a range of Beauty qualifications coming soon.

30

Find out why a

career in hairdressing
starts with a HITO
apprenticeship

Phone
Email
Web

31

04 499 1180
enquiries@hito.org.nz
hito.org.nz

TRAVIS SCHOLFIELD

RHYS BURTWELL

GENE WILLIAMSON

male
apprentices
in the north

COWAN WYATT

We chat to some of our male hairdressing

apprentices about their hairdressing careers.

KEVIN PRICE AND

HIS SALON TRAINER RACHEL

32

Hairdressing has quite a reputation as a female-dominated industry. After the large number of males who came to
the Careers Expo, we decided to chat to some of our male apprentices about their experience. The northern region of
the country has seen a surge in male hairdressing apprentices, so that was the perfect place to start.
Travis Schofield, Gene Williamson, Rhys Burtwell, Cowan Wyatt,
and Kevin Price work at different salons and are at different
stages of their apprenticeships. But they have one thing
in common theyre part of the small percentage of male
hairdressing apprentices in New Zealand.

start apprenticeships this year. They also have several male

trainers and salon owners in the area.
We chatted to some of these apprentices about their decision
to pursue hairdressing. Overall, they love their career choice,
but have faced some challenges too.

That percentage is growing. Our Northern region (North

Auckland and further up) has seen a large number of males

No one ever makes a big deal about it, and its worth it.

Travis Schofield

Gene Williamson

KENT HAIRDRESSING TAKAPUNA

KENT HAIRDRESSING

Travis Schofield is a first year

hairdressing apprentice at Kent
Hairdressing in Takapuna. Travis has
only been an apprentice for a short
time, but says he loves hairdressing
so far.

TAKAPUNA

Travis originally planned to study

photography, but says it didnt have
the customer service aspect he
wanted. Hairdressing, on the other
hand, had the perfect mix of creativity
and customer interaction. He also
still gets the chance to be involved in
photographic work.
Travis knew that hairdressing was a
mostly female-dominated industry,
but says he wasnt really fussed.

I do get the odd insult, Travis says.

But I just laugh about it. Its a job like
any other in the end.
And the rewards of his hairdressing
career more than outweigh the
negatives. Travis says hairdressing is
fun, creative, and gives him the freedom
to try out his own ideas. The creative
freedom is the best part. Travis loves
being able to offer his opinions and make
decisions about what he creates.
He would definitely recommend
hairdressing as a career. For any guys
who might be reluctant to get into the
industry, Travis says Just do it. If its
what you want to do and you enjoy it,
just go for it.

33

Gene has almost completed his

hairdressing apprenticeship at Kent
Hairdressing. He recently finished
his third year and is now working on
building his clientele and making a
name for himself.
Gene always liked the vibe of hairdressing salons. Even before he started
his apprenticeship he always thought
hairdressing would be a great career.
Hairdressing is a really great job, Gene
says. Its practical, and you get to talk
and meet heaps of people.
Gene says his hairdressing career is
going great so far. He enjoys making

ARTICLE CONTINUED FROM PREVIOUS PAGE

"Hairdressing is a great career, the world is my oyster.

people happy and giving them

confidence with a new cut and colour.
The customer service is definitely a
highlight.
Despite the low number of male
trainees, Gene says being a guy in the
hairdressing industry has never been an
issue. Besides, he says, heaps of the really
big names in hairdressing are male.
Hairdressing is a really great job.
Its practical, and you get to talk and
meet heaps of people.
Gene would recommend an apprenticeship as the best way into the industry.
You should definitely go through an
employer and get an apprenticeship,
Gene says.
That way you get a proper feel for what
youre getting into. Its also a lot cheaper
and the training is much better.

live out his dream of becoming a hair

stylist.

getting to meet new people and try

out new things no day is the same.

Rhys thinks it would be great to have

more guys involved in the hairdressing
industry. Rhys says: If you are
really passionate about a career in
hairdressing then you should just go
for it. Dont listen to negative feedback
just do it

Cowan thinks apprenticeships are

great, and he would recommend the
practical route to anyone wanting to
get into the industry.

Rhys finds hairdressing really rewarding.

He enjoys being able to create
something new every day, and also
enjoys the trust clients have in him.
Hairdressing is a great career, the
world is my oyster.

Cowan Wyatt
SHELLEYS FREESTYLE
HAIR DESIGN
WHANGAREI

Rhys Burtwell
SALON SILVER
SILVERDALE
Rhys Burtwell started his apprenticeship at Salon Silver in Silverdale last
year. Hes always liked the idea of
becoming a hairdresser, and now hes
in the industry he loves everything
about it.
I absolutely love my job. I love all
aspects of hairdressing and particularly
enjoy the practical side as I have such
an awesome team of stylists helping
me to be the best I can be.
Everyone has been really supportive
and positive towards his decision to

Cowan started his apprenticeship

in 2013 at Shelleys Freestyle Hair
Design in Whangarei. Cowan isnt the
first person in his family to become a
hairdresser his aunt also works in the
industry. She inspired Cowan to start
his career. Hed watched her work and
always thought it looked interesting.
Being one of a few male apprentices
was never a concern for Cowan. He
says he didnt really think about it when
he was starting out, and hes says no
ones had a problem with it that he
knows of.
Cowan says his career in hairdressing
is going well. Hes building up his
confidence, and enjoying his time
in the salon. He says the best part is

34

Working from day one is better, Cowan

says. Its also a good idea to do work
experience and try out hairdressing first
before going into training.

Kevin Price
RODNEY WAYNE
GLENFIELD
Kevins an apprentice at Rodney Wayne
Glenfield. He says hairdressing has
always interested him, and hed always
liked the idea of being one.
He was a bit nervous about being one
of only a few male apprentices when
he first started, but he doesnt mind any
more. Its never been a problem
for him, and no one has ever cared.
Kevin says his apprenticeship is going
well. He says it is going quickly, and that
hell be qualified before he knows it. He
enjoys everything about his hairdressing
career, and definitely doesnt regret
getting involved in the industry.
One of the major advantages of
working in the industry is getting a free
haircut when he needs one, Kevin says.
There are lots of other advantages and
hed definitely encourage other guys to
get involved.
Just do it, Kevin says. No one ever
makes a big deal about it, and its
worth it.

SEE YOUR
WORK IN
PRINT

Are you a HITO apprentice or newly qualified stylist?

This is your chance to have your work published in an issue of Forma Magazine. If you have
photographic work that you are proud of, we want to know.
You'll have your work published in Forma, receive great rewards from A Sharper Blade and
get the chance to be featured on the cover.
Give HITO a call on (04) 499 1180 or email enquiries@hito.org.nz to find out how to send
your photographs in and have the opportunity to be published in Forma.
See Your Work in Print is sponsored by A Sharper Blade.

35

MAKE-UP ARTIST: SARAH ABELEN

PHOTOGRAPHY: MANDY BRADFORD
MODEL: KENDALL MORATTI

MAKE-UP ARTIST: SARAH ABELEN

PHOTOGRAPHY: MANDY BRADFORD
MODEL: BRODIE ROBERTS

36

JULIEANNES
DIARY
entry two

ERICA CUMMING AND JULIEANNE HARTSHORNE

Hear more from Julieanne Hartshorne, Jasmine McBeth Memorial Scholarship recipient for 2013, as she puts her
scholarship to good use and develops her career.

s well as working and having a family, for the last few

months Ive got a new favourite thing hair-up work.
Before now it wasnt a part of hairdressing I loved. I did
a few of them to pass my assessments, and I think Id done four
or five in the salon for clients. I managed to dodge the bullet in
that area for a good length of time

seeing how they needed to be tweaked here and there and

needed finer detail in areas.
For my second photo shoot, I had two models and did two
styles on each, which was much easier. I still nit-picked my work
and found a few things that I could have done differently, but
overall I was much happier with my work on this photo shoot.

Im not too sure what made me think about wanting to work

on them more, and to do some photographic work involving
hair-ups. I think it all came from looking at some of the hair
photographic work in Forma, Images, and Headway and seeing
what people had created. I found myself trying to dissect the
work to figure out how the stylist created it.

There was a lot of back and forth messaging and picture

sharing with the photographer for the second photo shoot.
I love feedback - it's always exciting to get others opinions to
see if youre missing something and how they think the photos
will look in print. I was lucky that my photographer and makeup artist are trying to build their portfolios as well and so we
worked together to help one another out. These two girls have
been great.

It was this inspiration that led me to do what I am doing now. I

almost feel that my phone or computer has become part of my
hand - I just cant put it down. Theres just too much hair work on
the Internet to go through and so many inspiring people out there.
Im continually looking for new ideas with hair and makeup and
the whole package to pull off the next look. At this stage, I still want
to try to create a similar look to what others have done till I feel I
have the confidence to pull of my own styles and looks. I just love
the new challenge this has brought me.

My next shoot is in the making. I have four models for this one
and there will only be one hairstyle each. This one will be formal
and wedding. If everything goes according to plan there will be
two brides and two bridesmaids.
I just love this area and cant wait for each photo shoot to
come round. I was lucky to be able to use some of my Jasmine
McBeth scholarship money for the photo shoots. The first
photo shoot was reasonably expensive, and I wouldnt be able
to do it all without the help of that money to get me going.

For my first photo shoot, I had three models. I did two hairstyles
on one model and three styles on the other two women. This was
a huge day and had no idea how the photo shoot was going to
go. One thing I learned was that I need to allow myself plenty of
time between each hairstyle. Overall I learned a lot from this shoot.

I am also considering taking my skills to the next level and

doing something like a make-up course. This is another area I
would love to have a dabble in

Seeing my work in an image was great - I was extremely proud

of the results. It was a perfect opportunity for me to critique
my work and get feedback from the photographer and others.
Once I saw how they looked from different angles I started

Life is busy, and there is always something to create I love that

I have the chance to do what I enjoy.

37

ASHLEIGH
FARRIES

see your
work in
print

ASHLEIGH FARRIES
Your Salon: Rodney Wayne Chartwell
Name of model/s: Shianne Allen
Name of photographer: Steven Chee
WHY DID YOU DECIDE TO DO A HAIRDRESSING
APPRENTICESHIP?
I loved the idea of being able to be part of a salon team while I
did my training. My style of learning is definitely more hands on
I like to see things happen and then go and recreate it myself.
Watching the seniors in the salon has allowed me to really
absorb things fast.

WHATS YOUR FAVOURITE PART OF BEING

AN APPRENTICE?
Being able to be in the workforce full time and connecting with
the clients every single day really helped with my confidence
and my ability to work to a strict time schedule. I get bored
quite quickly, so an apprenticeship is great because it means
theres always something for me to work on and learn so my
days are never the same.

WHAT WAS YOUR INSPIRATION?

As it was a colour image competition I wanted to let her colour
do most of the work, so I decided a more relaxed approach to
styling would work best. After going through a stack of fashion
magazines and pulling different looks from different collections
I decided messy texture and bold colour was going to be my
take on a fashion forward but still wearable look.

WHATS YOUR FAVOURITE PART OF DOING

FASHION OR PHOTOGRAPHIC WORK?
I love the freedom you have when doing fashion work. You can
really use your imagination and take things one step further
than you can with clients in the salon. Photography work is
always a lot of fun and I really enjoy the challenge it brings
making hair look beautiful in print is a lot harder than it seems.

HOW DID YOU ACHIEVE THIS LOOK?

WHAT ARE YOUR DREAMS AND ASPIRATIONS

FOR YOUR CAREER IN HAIRDRESSING?

To be honest, it was pretty straightforward. My models hair

was washed and allowed to air dry the morning of the shoot
and I really liked the natural texture that it had. I didnt want
to ruin that by ironing it so we loaded it up with texture spray
and hit it with lots of wind once she was in front of the camera.
It involved lots of head flicking and really getting those layers
activated.

Im a huge fan of continuing to challenge myself and keep things

new, so I really want to move in the direction of staff education
and training. Im planning on doing the Business qualification
with HITO this year. Maybe in the distant future Ill have
apprentices of my own.

WHO INSPIRES YOU IN YOUR HAIRDRESSING

CAREER, AND WHY DO THEY INSPIRE YOU?

WHAT PRODUCTS DID YOU USE?

The model used the Redken Colour Extend Magnetics range
that morning then once at the shoot we applied some Redken
Wax Blast and a light mist of shine spray.

So many names come to mind when I think about this. Of course

theres our amazing NZ talent like Rodney Wayne, Richard
Kavanagh, and Mana Dave. Rebecca Brents work is amazing
I was in love with her work for the LOreal Colour Trophy. My
biggest inspiration has been my boss and my trainer Annemarie
Wilkinson who is like a walking hairdressing encyclopaedia. Her
dedication to her business and our training is truly motivational.
She always pushes me to be more than I can be.

SPECIAL THANKS TO:

Huge thanks to my amazing boss Annemarie and my Rodney
Wayne family. Thanks to Richard Kavanagh for all his help
getting this awesome shoot day and world class photographer
Steven Chee sorted. My fashion stylist Marina Didovitch and the
team from MAC Auckland for making my model even hotter.
LOreal for allowing my creativity to run wild and have no limits.

WHAT WAS THIS PHOTOGRAPHIC WORK FOR?

These two images were my entry in the LOral Colour Trophy
2013/14 Awards in the Young Colourist Category. One of them
received Highly Commended.

HITO would like to thank LOreal for their permission to

reproduce the images in this article.

39

ARTICLE CONTINUED FROM PREVIOUS PAGE

see your
work in
print

JULES
HARTSHORNE

40

JULES HARTSHORNE

WHAT ARE YOUR DREAMS AND ASPIRATIONS

FOR YOUR CAREER IN HAIRDRESSING?

Your Salon: Hi-Tek Hair Studio

Name of model/s: Tania Chester Rajathurai,
Jess Roberts, and Aimee Wadsworth
Name of photographer: Mandy Bradford
(Mb Photography NZ)

I have so many. I want to one day own my own salon and teach
others the skills I have. This would be a huge honour for me
to be able to pass on my knowledge in what I have learnt and
still learning through my time. I would love to be a recognised
name in the industry one day as well.

WHO INSPIRES YOU IN YOUR HAIRDRESSING

CAREER, AND WHY DO THEY INSPIRE YOU?

WHY DID YOU DECIDE TO BECOME A

HAIRDRESSER?

At the moment I'm loving all hair up work. I'm forever surfing
the net for new ideas and I have been really inspired by some
of Sharon Blain and Patrick Cameron's work lately. They are
just stunning and they make it look so easy.

I love the people and the creativity of hairdressing. Each person

is different and you get to help design them into who they are
with their hair. This is such a special job. I get to be such a big
influence on my clientele with my recommendations about
their style at each visit. This is what attracted me to becoming
a stylist fashion is forever changing and so are we as people.
We get to grow and experience many different things and
meet lots of people.

WHAT WAS THIS PHOTOGRAPHIC WORK FOR?

I did this to start building myself a portfolio and gain some
experience in hair up work. I also did it for the chance to be
able to critique my work when I see it in picture form.

WHATS YOUR FAVOURITE PART OF BEING

A HAIRDRESSER?

WHAT WAS YOUR INSPIRATION?

I love the dramatic, creative look so wanted to give that a go.
I'm also really loving hair styles from the 20`s to 50`s, so I had
to have something from that era in here somewhere.

I don't think I really have a favourite part; I love everything,

well almost everything I get to do. I love the creativity in
hairdressing its endless. I also love my clients.

HOW DID YOU ACHIEVE THIS LOOK?

WHATS YOUR FAVOURITE PART OF DOING

FASHION OR PHOTOGRAPHIC WORK?

Lots of back combing, hair spray, and my wonderful tools.

I had never done photographic work before, so bringing

everything together was a huge challenge for me. I loved every
bit of it. I wanted to do this to build a portfolio and to give me
the chance to build my experience and confidence in doing
hair up work as I haven't had much experience with it. So it's
a great opportunity for me to be able to critique my work and
see where I can better myself and challenge myself to get
better and better.

WHAT PRODUCTS DID YOU USE?

Mainly hair spray strong and flexible hold.

SPECIAL THANKS TO:

Mb Photography NZ; Sarah Abelen make-up artist;
Tania Chester Rajathurai (model), Jess Roberts (model),
and Aimee Wadsworth (model).

41

ARTICLE CONTINUED FROM PREVIOUS PAGE

see your
work in
print

WEI
JIANG

42

WEI JIANG
Your Salon: Buoy Hairdressing
Name of model/s: Lucy Willcox, Son Tran
Name of photographer: Wei Jiang
WHY DID YOU DECIDE TO DO A HAIRDRESSING
APPRENTICESHIP?
Hairdressing was one of my dream jobs as a young person.
It wasnt my first career though I actually trained and worked
in a corporate environment. It wasnt until I was 30 that I had
the opportunity to harness my creativity and retrain for a career
that I was passionate about and more suited to.

WHATS YOUR FAVOURITE PART OF BEING

AN APPRENTICE?
I have enjoyed every single part of my hairdressing journey.
My favourite part is when a client returns, remembers me and
appreciates what I did last time (regardless of whether it was an
amazing head massage or great hair style). I feel fulfilled when the
colours and styles I create make my clients look and feel great.

WHATS YOUR FAVOURITE PART OF DOING

FASHION OR PHOTOGRAPHIC WORK?
My favourite part definitely is the creativity that it allows me and
the new skills and techniques that I learn during the creative
process. I have been involved in many fashion shows and
photo shoots. The creative work of other stylists always inspires
and motivates me.

WHAT WAS YOUR INSPIRATION?

WHAT ARE YOUR DREAMS AND ASPIRATIONS

FOR YOUR CAREER IN HAIRDRESSING?

Lucys cut was inspired by Mana Daves Industry collection in

2012, short dark purple hair with bright yellow fringe, I love it
so much.

I want to be a great hairdresser. My dream is to be able to lead the

trends and participate in fashion shows all around the world.

Sons hair is very strong and straight, my inspiration was from

old barber skill. I used to have short flat top when I was young.
This is my longer length version.

WHO INSPIRES YOU IN YOUR HAIRDRESSING

CAREER, AND WHY DO THEY INSPIRE YOU?

HOW DID YOU ACHIEVE THIS LOOK?

A lot of international hairdressers have inspired me. I work

with two award winning stylists (Derek Elvy and Michael Beel)
who inspire me every day. I have worked as part of their team
on shows for Wellington Fashion Week, New Zealand Fashion
Week, Ruby, Zambesi, WORLD and many others. I have seen
and experienced their creativity and passion for hairdressing.
Hairdressing is not my career anymore its part of my life.

I did my research first and worked out what I wanted to achieve.

I then liaised with my model agent and makeup artist.
For the haircut, lots of practice, clear sections and right angles are
always helpful. Pre-cut and colour models hair before the photo
shoots. Use the right tools and products to achieve the look.

WHAT WAS THIS PHOTOGRAPHIC WORK FOR?

WHAT PRODUCTS DID YOU USE?

Lucy, the girl with red fringe was my model for NZARH
Wellington Regional Competition Urban Fashion Cut 2013.

Loreal Professionnel: Tecni Art Full Volume Extra Mousse, Tecni

Art Pli Thermo-Fixing Spray, Tecni Art Iron Finish, Tecni Art
Fresh dust, Tecni Art Airfix Antistatic, Tecni Art Crystal Gloss

Son was my model for LOreal Colour Trophy 2013-14. This was
my backup photo.

SPECIAL THANKS TO:

Those photos expressed my feelings about hairdressing over

the past three years. It marks the end of my apprenticeship and
the beginning of my hairdressing journey.

Buoy Hairdressing & Mine Medi-Spa

Kericha Daniels (Make-up artist)
My beautiful wife and two little angels.

43

trichology
What is it, why it is important, and what can go wrong
if youre not well-informed.

44

Trichology might sound like a complicated technical term, but its actually a vital aspect of both hair and beauty.
A substantial knowledge of trichology is essential when picking the right products and styles for clients.
Poor understanding puts your business and your reputation at risk.

richology is the study of the skin and hair. It includes how they are formed and how they work. Someone with a good
understanding of trichology will know what skin and hair look like when they are healthy and how hair and beauty services can
change them. Trichology is covered in both hair and beauty qualifications, and hairdressers, barbers, and beauty therapists use
their knowledge every day.

Hairdressing & Barbering

Both hair and beauty qualifications involve trichology, although
their approach differs. In simple terms, hairdressers focus on
how to encourage hair growth, while beauty focuses on the
successful removal of hair. Both also need to understand bone
structure and the skin.

HAIR
A hairdresser needs to understand how hair works, the types
of body hair, and the structure of the hair. They can then judge
how certain services will change the hair and help clients
regain the health of their hair.
The hair has four functions:
Hair shaft The visible part of the hair.

Protection: Protecting the scalp from injury, sun damage,

and heat.
Sensation: Allowing us to sense if someone is close to us.

Nerve A cord-like structure that allows us to feel

sensations.

Warmth: Trapping hot air beneath it and helping to keep

us warm.

Sebaceous gland Tiny glands in the skin that secrete

sebum, which lubricates and waterproofs the skin.

Adornment: Styling it to make us look good or create a

particular effect.

Hair root The end of the hair that is anchored inside

the skull.

A healthy head of hair should be able to perform these four

functions even after styling and colouring. If the hair is damaged,
for example if bleach causes the hair to dry out and break, then
all four of these functions can be weakened.

Hair bulb A cap over the hair root and follicle.

Follicle Hair grows starts from inside the follicle.
Dermal papilla A structure at the base of the follicle
made mostly of connective tissue.

There are two types of hair:

Arrector pili muscle Small muscles attached to the hair

follicles. They caused the hair to stand on end and help
with regulating temperature.

VELLUS HAIR
Vellus hair is short and is found on most areas of the body.
It has no particular function, although it does help protect the
skin and keep us warm. This hair is seen on some parts of the
face, but not on the scalp itself.

Sweat glands Small structures located all over the body

that produce sweat.
Medulla The central part of the hair shaft.

TERMINAL HAIR

Cortex The thickest part of the hair. It contains pigment.

Terminal hair is found on the head, beard area, and armpits.

It is much longer than Vellus hair. It helps with protection,
warmth, and adornment. It contains pigment and is the hair
that hairdressers and barbers mainly work with.

Cuticle The outer layer of the hair. It provides protection

and strength.

The internal structure of each hair is valuable knowledge too.

Here is a diagram of a hair shaft.

45

ARTICLE CONTINUED FROM PREVIOUS PAGE

SKIN
Trichology involves understanding the structure and function
of the scalp. Hairdressers and barbers should know how the
scalp works and how various hair products and services can
affect it.
The skin has six functions:
Sensation There are nerve endings in the dermis that allow
us to sense things touching or affecting our skin.
Heat regulation The skin regulates body temperature
through perspiration and blood circulation.
Absorption Skin absorbs through the glands. It absorbs
sunlight, lotion, ointments, and bacteria. Absorption of
bacteria can lead to pimples.
Protection Protects from bacteria, temperature,
and injury.

Hair A layer of strands that cover most of the human body.

Sweat gland Small structures located all over the body
that produce sweat.

Secretion Secretes sebum to help protect the skin.

Excretion Sweats to get rid of unwanted chemicals in
the body.

Fat Loose connective tissue under the skin.

Collagen The main protein in connective tissue that
gives skin firmness and elasticity.

Understanding how the skin functions helps you understand

how products affect different areas of the skin e.g. a product to
improve thinning hair, for instance, will encourage blood flow
around the hair follicles.

Fibroblasts The cell that creates collagen.

Sebaceous gland Tiny glands in the skin that secrete
sebum, which lubricates and waterproofs the skin.

Bleach, perming, and permanent colour can affect the scalp.

They can all cause burns, irritation, redness, chemical reactions,
and discharge. Being aware of these side-effects helps you
inform the client of risks, judge whether a product is suitable
for a client, and fix any damage that might occur. If a client has
sensitive skin, for example, understanding the skin will help you
to decide which products can be safely used. This is particularly
important for barbers when clients have a wet shave.

Epidermis The outermost protective layer of skin.

Sensory nerve ending The end of a nerve which picks
up sensation.
Dermis (the dermal layer) The middle layer of skin.
It contains hair follicles and sweat glands.
Nerve A cord-like structure that allows us to feel
sensations.
Hypodermis/ Subcutaneous tissue The lowest layer of
skin, used for fat storage.
Blood vessels Small tubes that carry blood around the
body.

46

SKULL SHAPE AND STRUCTURE

The shape of the skull and face is crucial to hairdressers and
barbers. Hair can be cut and styled to hide or emphasise certain
features. Apprentices learn how to identify the different parts of
the skull, and how to cut and style hair to complement different
features. Every head shape is different.

hairstyle on top will help conceal this feature. If the client has a
flat occipital area, you will know that adding volume is the best
way to disguise this.
Without an understanding of the shape and structure of the
skull, creating hairstyles to suit becomes much more difficult.
With a good understanding hairdressers and barbers can
identify the problem areas and take steps to hide them.

Understanding the structure of the head helps determine the

best way to style and work with the hair. If a client has a large
forehead, for example, you know that a fringe and a flatter

Temporal bone Bones at the sides and base of the skull.

Contain bones related to the ears.

Zygomatic process An outgrowth of tissue that often

helps muscles attach to the body and move properly.

Superior and inferior temporal line Two lines across the

skull that connect to muscles of the head.

Zygomatic bone The cheekbones.

Coronal suture Connective tissue that separate the
frontal and parietal bones.

Parietal bone The bones that form the sides and roof of
the skull.

Frontal bone The forehead.

Squamosal suture Joins the parietal and temporal bones.

Lacrimal bone The smallest and most fragile bone in

the face.

Occipital bone The lower back part of the skull. The brain
and spine join here.

Sphenoid bone The bone in the middle-front of the skull.

Lambdoid structure Connective tissue between the

parietal and occipital bones.

Nasal spine The nose.

Maxilla The upper part of the jaw.

External acoustic meatus The ear canal.

Ramus Part of the jaw.

Mastoid process A bone located behind the ear canal.

Several muscles attach to it.

Mandible The jaw.

Condyle A round prominence at the end of a bone.

47

ARTICLE CONTINUED FROM PREVIOUS PAGE

Beauty
their knowledge of trichology is different to a hairdressers or
barbers knowledge.

Although beauty therapists dont generally work with the

scalp, they do work with hair. A good understanding of hair is
essential to a beauty therapist. This is referred to as the study
of the pilo-sebaceous unit. Much of their job involves removing
or hiding the hair (as opposed to encouraging growth), so

The growth cycle of the hair is important to understand.

The growth cycle involves three stages and hair all over the
body can be at different stages at different times.

THE ANAGEN PHASE

THE CATAGEN PHASE

THE TELOGEN PHASE

The anagen phase is when the hair is

growing. This stage can last from two
to six years. The longer it stays in this
stage, the faster it will grow. During
this stage the cells in the papilla divide
to create new hair fibres. The follicle
buries itself into the dermal layer of the
skin to nourish the strand. About 85%
of the hairs on one's head are in the
anagen phase at any given time.

This stage is when the hair renews

itself. Signals sent out by the body
determine when the anagen phase
ends and the catagen phase begins.
This stage lasts around two weeks, in
which the follicle shrinks and the papilla
detaches and cuts the hair off from its
nourishing blood supply.

During the telogen phase the follicle

remains dormant anywhere from 14
months. In this phase the epidermal
cells lining the follicle channel
continue to grow as normal and may
accumulate around the base of the
hair, temporarily anchoring it in place.
At some point, the follicle will begin to
grow again and within two weeks a
new hair shaft will emerge.

Hirsutism is excessive hairiness on parts of the body where

terminal hair does not usually occur growth of a beard on
a woman, for example. This is usually caused by excess male
hormones or sensitivity to male hormones in the hair follicles.
Waxing, IPL, and electrolysis are all beauty techniques available
to deal with hirsutism.

The anagen phase begins again once the telogen phase is

complete. Normal hair loss known as shedding happens at
this time.
Knowing how long each phase lasts means beauty therapists
can re-book clients for waxing, eyebrow shaping, and electrolysis
at the correct time. Extensive knowledge of what causes the
hair to grow is necessary in beauty. This is especially important
when using IPL (Intense Pulse Light) or Electrolysis a beauty
therapist must know how the hair grows in the first place
so they know how to reduce it. Observing the way a clients
hair grows means the therapist can judge which treatment is
best for their client. Treatments such as electrolysis also work
differently at different stages of hair growth.

Hypertrichosis is an abnormal amount of hair growth across

the entire body. This affects Vellus hair. It is managed with
various hair removal methods. As it is a permanent condition,
with no known cure, permanent hair removal methods are
often used.
Understanding hair growth means beauty therapists can
perform the right treatments for each client and inform them
of the risks and expected results of each treatment.

Beauty therapists also need to understand the causes of

abnormal hair growth. Clients with abnormal hair growth will
have different needs to those with regular hair growth they
may have to attend appointments more frequently, for example,
if their hair grows faster or is thicker than average.

Understanding how hair is attached to the body means you

will know how to remove it correctly. Its important to be able to
decide if the hair is coming out of the skin completely during
waxing, or whether it is breaking during the treatment. If the
beauty therapist can judge that the hair is breaking they can
suggest alternate treatments.

Some common abnormal hair growth issues include hirsutism

and hypertrichosis.

48

What can go wrong if you dont

understand trichology?

How can you use trichology in your

day-to-day work?

A client can walk away unhappy with their service, leading to

money lost for the company, or they could potentially lodge
a complaint if a serious injury is caused by poorly chosen
treatments.

All qualified hair stylists and beauty therapists should have

a thorough understanding of trichology. A lot of trichology
knowledge is used during the consultation stage. At this point, the
skin and hair are analysed, and the client can be warned of any
risks related to the treatment they are receiving. This knowledge
should also be kept in mind during the service. During waxing, for
example, the client should be informed if the hair starts breaking
instead of being removed.

Hair clients could be unhappy with the haircut they received

if their stylist does not take their face structure into account.
Or, far worse, incorrectly using bleaching or perming products
could damage the client's hair or skin.

If any problems do arise, your knowledge of trichology may be

useful in finding a solution. If you know how healthy skin and
hair should appear, and how certain products and procedures
work, you may be able to find solutions.

Beauty clients can have issues ranging from eyebrow tinting

not lasting as long as it should to scarring from applying an
electrolysis treatment correctly. Hair can also regrow faster
than it should, or hairs can break rather than coming out
during waxing.

You should keep your knowledge of trichology up to date, and

use it during every work day. Clients will receive the best possible
service, and your work will be of a high standard.
Trichology is imperative to the hair and beauty industry.
It permeates almost every aspect of consultation and
treatment selection.
If youre out of touch, then youre putting your business,
reputation and clients at risk.

49

LYNDSAY LOVERIDGE

planning
training
sessions
Lyndsay Loveridge, hairdressing guru,
shares her hairdressing and training expertise.

50

Training is an investment in both your people and your

business. Just as you book and re-book clients, so
should you book and re-book training for all your staff.

LEGAL EXPERT DAVID PATTEN SAYS: One of

the greatest frustrations for salons that have what I
often describe as having a training culture' (formal e.g.
apprenticeship arrangements; and informal e.g. in-house
training/product exposure ), is for staff to leave the salon
without adding value to the salon following the training
arrangements coming to an end (e.g. the end of the
formal apprenticeship programme). What particularly
galls salons is when the stylist leaves after receiving
training and goes down the road for a few cents more in
their hourly rate to an organisation that does not have a
training culture. Unfortunately the hairdressing profession
(but hopefully not NZARH/HITO members) has not got a
good reputation in this regard.

here are many ways of delivering training, and there are

several things you should keep in mind when planning
and delivering your salons training plan. Below are some
areas you should consider when planning training for your salon.

To, in part, overcome this problem or to de-incentivise

such behaviour, I often discuss with salon owners (and
draft clauses for them to insert in their employment
agreements) what are commonly referred to as
bonding arrangements where the person who has
received the training is bonded to the employer for
a certain period of time after the training has been
completed. If the bond is broken by the trainee they
are required to reimburse to the employer a portion of
the training costs incurred, progressively reduced the
bigger the gap between the time the training cost is
incurred and the date of resignation.

COST
Each training session will cost your business, whether in money
or just time spent by trainers that they might otherwise spend on
a client.
1. DOLLARS: You should decide how much you intend to
spend on each training session. A benchmark of 2% of each
employees salary is a viable starting point. If you are training
a brand new staff member or starting a new business you
may have to spend more to get your employees started, but
this can pay off in the long run.

Recovery of the training costs involved can be

problematic however. If wages are owed on termination
the costs can be deducted from same but often what is
owed will not be enough to reimburse the employer. This
means that if the salon owner wants to pursue recovery,
proceedings will have to be issued against the (former)
employee. Whether this is a cost effective course of
action will be dependent on the monies owed.

2. TIME: You should plan each training session carefully

based on your salons resources. Think about when training
sessions should be held (a busy Saturday, for example, is
never a good time), who needs to attend them, and what
resources you will need. If you plan these sessions right, you
will be able to use your money and time more effectively.

Finally the key is to ensure that the bonding

arrangement is reasonable, is discussed with the
person receiving the training and any arrangements
agreed upon are recorded in writing and signed by
both parties. I am always happy to discuss with salon
owners an appropriately worded clause which, as far
as possible, will be designed to protect their interests.

3. RETURN ON INVESTMENT: As well as spending time

and money efficiently when it comes to training, it is also
important to get a return on your training investment.
Plan training that will be most cost-effective for your salon
focus on areas that will most benefit your salon.
It also pays to consider adding a clause to your contracts that
covers training investment. If an employee leaves without that
value benefiting the business, they may be asked to reimburse
the employer some or all of the training spend. This needs careful
thought when adding into a contract and needs a timeframe
added. For example, if a trainee leaves three weeks after a training
session, they may have to reimburse the employer, but if they
leave six months later they wont have to.

TIMING AND DELIVERY

Controlling costs is an important part of timing, but there are
other factors to consider.
You should pick a time when the salon will be quiet, and when
the people involved in training will be available.

51

ARTICLE CONTINUED FROM PREVIOUS PAGE

This may be on a Monday when the salon is closed. Weekly

or regular training sessions should occur at the same time,
to make sure everyone can prepare and make time for them.

feedback. Leaving an apprentice unsupervised when they are

supposed to be training can lead to gaps in their learning or
the apprentice simply getting distracted.

Workshop training sessions should be no longer than two

hours. Remember, most hairdressers learn by doing, not by
watching. They should have the opportunity to watch, try the
technique themselves, and ask questions.

Training will not go well when the trainer has their

attention divided between clients and training

Workshop training sessions should be no longer

than two hours

Apprentices often learn better in morning or afternoon blocks,

Training involves either the trainer demonstrating and the apprentice
copying or the trainer watching and coaching them as they work.
Training will not go well when the trainer has their attention divided
between clients and training. No one wins from this.

Consider the value of training on mannequins. This makes the

playing field a bit more level, and there is no worry about the
lack of a model or an unsuitable model.

Often demonstrating what you want then letting the trainee show
their worth is the best way to maximise the value of the session.

Of course, especially when it comes to apprentices, much of

their training will happen in the salon while they are working. You
should plan this to work in best with the apprentices, the trainers,
and the salons timetable. You may also need to let clients know.

PLANNING EACH TRAINING SESSION

COMPETITIONS AND EXTERNAL TRAINING

I have decided to create a template to assist you when evaluating

each and every staff member and planning their training. It will
help you assess what their skills gaps are and where your training
focus should be. The template is included after the article.

If a staff member attends external training, it can be beneficial

for them to teach the whole team what they learned on
the course. The staff member could lead a workshop,
demonstrating what they learned to the rest of the team.

I would liken every staff member to a piece of your Salon

Puzzle Once you complete the puzzle your team reap
the rewards. This is a template which you can use for each
employee, no matter their role or how much training they need.

At HQ (my former salon) any stylist who attended external

training presented at the Group Staff Meeting (the meeting
of all the HQ salons). They also had Hands-On After-Hours
Workshops which were held by qualified stylists. All seniors
were expected to either teach a workshop or attend and
participate in three or four workshops each year.

Remember no one person comes with the complete package.

Each and every person who joins you will have some skills
gaps that you will need to fill so that they met your salon
expectations. A checklist is a wonderful tool for evaluating
what skills they have and what gaps you need to address.
Tip: Whenever you choose your next employee invite them
into your salon as a client before their commencement date.
Ask them to enjoy the service and on day one to share the
experience with you, both positive points and negative (if
any) of that visit. You are in fact exposing them to your Client
Experience, and showing them what they will be expected to
deliver. Be sure to ask your new employee if there are any areas
they need training in to provide the Client Experience.

Competitions can also be an important form of external

learning. At HQ, competitions were a requirement for all
apprentices. Senior hairdressers were encouraged to enter,
or to provide support and training for those who do enter.
Competitions give staff members who enter the chance to
expand their skills creatively, get exposure for their career,
and gain skills they might not gain in the salon.

Always allow the employee to discuss with you their strengths

and their weaknesses/gaps. Learn not to re-invent the wheel if
they have it right, thats a box you can tick.
Seriously, we all love to learn. And everyone has something of
value to share, so tap in to this and invite them to share with
the team.

APPRENTICE TRAINING

The art of a successful teacher/trainer is to empower the trainee

to take what you teach them and develop the necessary skills,
technique and the confidence to grow their own library of work
with which to satisfy and build a clientele of their own.

Monthly half-day sessions plus weekly time (2-3 hours) to either

practise or gain their Collection of Evidence (CoE) work well
for apprentices. All training needs to be supervised. That way,
the apprentice has a support person to guide them and give

52

Planning training template

DATE:

SALON:

EMPLOYEE NAME:

CURRENT QUALIFICATIONS:
ROLE WITHIN THE ORGANISATION/SALON:

1) Rate your current Hairdressing/Barbering/Beauty Skills:

List your strengths and identify any skill gaps you think you have.

2) Rate your current Soft Skills (customer service skills, admin

skills etc.): List your strengths and identify any skill gaps you think
you have.

Strengths:

Strengths:

Skills gaps to be addressed:

Skills gaps to be addressed:

3a) Training: If you are an apprentice make sure your salon has a
training programme designed to complement your Off Job Training.
Review your current training and make some suggestions on what
you would like to work on.

4) Personal Training: Complete this section during the training

session. Discuss which areas need improvement, and how you plan
to work on them. Book in each training session now.
1. Training:
Scheduled:
Outcome:
2. Training:

3b) Training: If you are not an apprentice review any training you
have had and make suggestions for what you would like to work on.

Scheduled:
Outcome:
3. Training:
Scheduled:
Outcome:

53

COMPETING FOR THE CUSTOMER:

CREATING A HIGHER EXPECTATION OF CUSTOMER SERVICE

By Malcolm Gibbons.

competitors customers to come to you, nor will it assist greatly

in increasing your customer base.

t is widely agreed that a high level of customer service

contributes significantly to customer loyalty and results in
return business. How often have you decided not to return
to a business after receiving poor service, and, adding insult
to injury, having your attendant make it clear that they dont
care? The key cause here is the attitude of the attendant. If your
service is unsatisfactory (your meal is late or cold, for example),
a positive and helpful attitude on behalf of your attendant will
make a world of difference.

So, as a small business owner or manager with limited a

budget, a limited competitive advantage over your competition
or maybe a not so ideal location, what do you do? I suggest
you compete for your existing customers so as not to lose
them, as well as competing for a share of your competitions
customers. You might think this isnt possible: your competition
has a lower cost structure so they are cheaper, you cant train
your staff within your limited budget. But there are some
simple steps you can follow. You can create a line of defence to
protect your customer base, and at the same time bulletproof
your salons abilities and capabilities. This will leave you well
prepared when you are ready to entice and compete for your
competitors customers, or, for that matter, all new customers.

With this article, I intend to convince you that top quality

customer service is the key to your business. Your customers
will disappear as soon as your competitors offer a better
service level than you. It is simply human nature to feel good
when treated nicely; a customer will go where they are treated
well. Most businesses offer good customer service, but
even good customer service is, simply, not good enough.
Everything else being equal, good customer service will
help keep your business competitive, but it wont get your

So you are probably wondering: how do I create a Great

Customer Service experience? Its much easier than you think
just start by following these key steps:

54

STEP 1: IDENTIFY
YOUR COMPETITIVE
ADVANTAGE

STEP 2: IDENTIFY WHAT

YOUR COMPETITORS
ADVANTAGE IS

This is any area of business

where you are better than
your competitor do you
offer an exciting colour range,
or are you a barbershop
that offers fantastic hair-art?
Identify your strengths and
see where you are better
than your competitor. Then
promote these strengths
wherever you can.

Is it price? Are you competitive

around pricing your products
and services? Do they deliver
their products and services
in a more attractive way to
customers? Identify your
competitors advantage, but
remember: price does not
always dictate purchase
decisions. It could be better
opening hours, or a cast iron
guarantee, or maybe they
handle returns or unhappy
customers better. Whatever
it is, you should aim to offer a
competitive service. It might
gain you more customers, and
give your regular customers
some excitement and a
reason to stay.

STEP 3: ANALYSE THE

CUSTOMER
Blanchard and Bowels, the
authors of Raving Fans: a
revolutionary approach to
customer service suggest
trying to see customers
as individuals and try
to understand all their
needs. You should know
your strengths and your
competitors weaknesses.
In analysing your customers,
identify areas of concern for
them and make every effort
to exceed their service and
delivery expectations.
The key to this idea is creating
a level of customer service
in all areas of your business
that far exceed the current
level offered as well as being
more competitive within
your competitors weakness
areas. Great customer service
will bring new business to
your door and sustain your
existing customers need for
continual recognition. Superior
customer service will allow
you to meet the market
demand for your products
and services irrespective of
price or quality.

STEP 4: COMMUNICATE
YOUR ABILITY TO
DELIVER
To ensure that you compete
for new customers you
will need to communicate
your ability to deliver Great
Customer Service in a
convincing way. You should
test this on your existing
customer base first. Once you
succeed in this, you should
communicate it to prospective
customers through various
marketing methods. Once
youve convinced them to try
your great service, provided
it is the great service you
promised, there will be no
reason for them to try another
business. But dont stop there
you need to continually
improve and maintain your
customer service, and make
sure to communicate these
changes clearly. Otherwise,
youll slip from great customer
service to merely good
customer service, and your
customers will slip away too.

MALCOLM GIBBONS IS A HAIR & BEAUTY INDUSTRY SPECIFIC MENTOR/COACH WHO SAYS:
"MY PASSION IS PEOPLE, MY ENTHUSIASM IS BUSINESS AND MY MISSION IS TO ASSIST CLINIC
OWNERS IN ACHIEVING THE DREAM THEY HAD WHEN FIRST GOING INTO BUSINESS".

VISIT WWW.SHOCKCONSULT.CO.NZ TO DOWNLOAD MY FREE EBOOK: '7 MISTAKES SALON OWNERS MAKE THAT CHOP AWAY AT PROFITS
(AND SLEEK TECHNIQUES TO SOLVING THEM)'

55

get rid of that

bad mood
We all experience a bad mood for various reasons,
and we all try to cope in our own ways.

56

Feeling grumpy? It happens to the best of us. Stress is one thing, but some days, your brain just decides it's in a bad
mood, and it feels impossible to beat it. Don't give in. Here are 10 simple ways to kill that bad mood. It wont all be unicorns
and love hearts, but your friends, family, colleagues and clients will thank you for it.

10. Eat + Exercise

Sometimes, just giving your body what it needs can turn your whole attitude
around, no matter what caused it. Sometimes what's bothering you isn't
really the issue. Maybe your body just needs some food. So before you do
anything else, give your body what it needs eat something or have a drink
of water. If that isn't the problem, get a bit of exercise and get that blood
moving. Even a short walk can make a difference and if you can, do it outside
in the sunshine. It's surprising what a little attention to your body can do for
your brain.

8. Crack a Smile
9. Do
Something
Creative
You may not feel like doing
"work" when you're in
a bad mood, but it can
actually help get you out
of your funk.
Researchers have found that the
same "narrow, alert focus on issues" that causes a
bad mood can actually be a good thing when you
are being creative. In fact, it can make for positive
emotions. So not only will you kill that bad mood,
but your work will be better too!

You've probably heard this one before, but

it bears repeating. Just turning that frown
upside-down actually makes you more
likely to experience a positive feeling its
science. Of course, if you try too hard to
fake it, it can
backfire. So
make sure to
accompany
that smile
with some
positive
thoughts to
help it along.

7. Do Something Nice for Someone Else

Doing something pleasant for others can make you feel goodeven if you're
in a bad mood. So if trying to make yourself happy isn't working, try making
someone else happy. It could be something big or something small. Every
little bit helps.

57

ARTICLE CONTINUED FROM PREVIOUS PAGE

6. Listen to Music
Music is an amazing thing. A study found that 10 minutes of classical music
reduced negative moods, and it's not the only study that shows the calming
properties of music. Discover music that works for you and press that play
button. Try uplifting music, or something energetic to get your blood moving.
Listening to new music you don't know could help, too. Our brains love new
things, so a new song or album might be what does you good.

5. Avoid Venting
One of your first impulses may be to vent your
frustration, but that's actually a bad idea. Venting
may seem cathartic at the moment, but it keeps
your anger present rather than getting rid of it,
which is ultimately what you want to do. So, try
to channel that energy into something more
constructive (like exercising or helping others)
rather than yelling, swearing and being a bit of
an idiot. Being smart about it will boost your
reputation with others. If its too late and youve
already said something to someone you wish you
hadnt, apologise sincerely and explain that you
were frustrated as soon as you can people will
understand.

58

4. STOP THE

MOMENTUM

Unfortunately, once you

recognise you're in a
bad mood, your brain
continues to expect
bad things. Bad moods
usually turn into bad
days. So catch it before
it starts, and make sure
you don't give your
bad mood momentum.
If you can, try and
discover what put you
in that bad mood, and
try and put a positive
spin on it. Even if it's
"I will do better next
time." That'll keep your
mind from spiralling
down.

2. Is There a Pattern?
Is your bad mood an isolated incident, or is it
happening more often than you'd like? It might be
time to dig a little further and find the real problem.
Keep a journal or diary, or just fill out a simple form
every day to see what patterns emerge. Maybe it's
the same thing setting off your mood, or maybe
you just aren't eating breakfast on the days you
find yourself grumpy. Whatever it is, finding a
pattern is the first step to overcoming it.

3. BREATHE...

AND CLEAR YOUR MIND

It's a clich, but its the truth. Taking a few deep
breaths can genuinely help you calm down. It's
just simplified meditationwhich has been shown
to have enormous mental benefits. So, even if it
seems silly, find a quiet space and deliberately
breathe. Focus only on your deliberate breathing
for just two minutes. Try not to get distracted, but
if you do, start again. You'll be surprised how much
better you feel afterward.

1. See It Through
Lastly, while it may seem counterintuitive, you may have to spend
some time on what's bothering you. If it's something you need
to deal with, pushing it down isn't going to help. Instead, think
through what's making you madwhether it's a piece of bad news or
something elseand let your brain fully process it. If you do, you could
actually lessen the effect it has on you. That isn't to say you should dwell
on it all day long, but if it's something you need to work through, you're better off doing it now than
letting it fester. It might help to talk it through with a friend, a family member or even a stranger. You
may feel that you need some professional help to talk it through. There are professional and qualified
counsellors across New Zealand that can help. Speak to your doctor or do an internet search.

NZ ASSOCIATION OF COUNSELLORS: WWW.NZAC.ORG.NZ/

59

RODNEY WAYNE, ERICA

CUMMING (HITO CEO) AND
GARY MARSHALL (L'ORAL)

RODNEY WAYNE SPEAKS

AT THE HITO AGM

RODNEY WAYNE

RODNEY WAYNE
Most people in New Zealand have heard of the Rodney Wayne brand, but not many know the story of the man behind the
name. We spoke to Rodney about how he got started in hairdressing and how he began his popular salon franchise.

before he decided to follow his creative side and train for a

career in hairdressing instead.

odney Wayne is a name synonymous with hairdressing.

One of New Zealands pioneering franchisors, Rodney
has been in the hairdressing industry for 45 years.
In that time he has built one of the most recognisable brands
in the country which today boasts 38 salons and 15 Shampoo
n Things stores nationwide.

I had always loved mens fashion, and I was always good at

sketchingI loved sketching people and clothing, he explains.
I actually thought I would go into fashion, but then I decided
on hairdressing.

Its an impressive list for a boy who grew up in Nelson and started
his working life not in the salon but at the butchers block.

Rodney and his then wife made the move across the ditch and
he enrolled at hairdressing school in Melbourne. Although one
of only 26 males in a school of over 500 students, Rodney
thrived. He quickly showed himself to have a natural flair for
cutting hair.

Christened Rodney Wayne Cheeseman (he has since dropped

his surname as it didnt have the right ring to it,) Rodney
began working as a butchers apprentice at age 15. He met
a young man in Nelson who encouraged him into the trade.
Impressed by his flash car and cool appearance, Rodney asked
him what he did for a job.

I was one of the first students at the school invited to cut the
tutors hair, he says.
While studying, Rodney took up a part-time job at a well-known
south Melbourne restaurant called Bullfrog to support his wife and
growing family. Just like during his time working at the butchery,
Rodney made the most of this opportunity to learn some
important business lessons that he could use in the future.

He said he was a butcher and I thought, if its good enough for

him, then its good enough for me, Rodney explains.
During his years in the butchery trade Rodney says he learnt
some important lessons about good customer service, something
he has continued to integrate into his businesses to this day.

At Bullfrog there was a family atmosphere I felt like family, the

customers felt like familyI thought, its not rocket science; its
just being yourself and making people feel welcome. I knew
I wanted to go into business and I could see that creating a
family environment would be vital.

In those days the customer would request the exact cut of meat
they wanted, and we would prepare it for them. The customers
there taught me a lot about customer service... For me, good
customer service is having someone listen to you and understand
what you want."

True to form, after flying through his training Rodney opened

his first salon in rural Victoria in 1968. The business thrived

Although Rodney enjoyed his time as a butcher, it wasnt long

60

RODNEY WAYNE ADVERTISING OVER THE YEARS

and later became part of a chain of four salons in the area.

Rodney has always placed value on training and in this period
he travelled to London once a year to train and work with
celebrated stylist Vidal Sassoon.

the first thing we did was hire a research firm to ask people
in Manukau (where we had no salons at the time) which
hairdresser first sprang to mind. The overwhelming response
was Rodney Wayne. I had worked very hard to make that
happen and decided there was no point in starting again with
another brand.

Eventually Rodney knew it was time to move on from

Victoria. After looking at his options he decided to head back
to New Zealand and open a salon in Auckland. At this time
most salons were in the inner city and people had to travel to
get their hair done. Rodney saw the opportunity to take his
brand out to the suburbs.

So keeping the Rodney Wayne name but learning from

Jean Louis Davids franchising idea, Rodney opened two new
salons in two of Aucklands Westfield Malls and launched the
franchise. Rodney Wayne was one of the first three homegrown New Zealand franchise operations.

People love convenience and I could see that if I came into

Auckland, got the brand going and went into the suburbs then
I could have success there, he says.

Today the brand is still growing and thriving. Rodney Wayne

remains a household name across New Zealand and his salons
continue to flourish. One reason behind the continued success
of the Rodney Wayne brand is their ongoing commitment
to training. Rodney is an advocate for education and Rodney
Wayne salons train many apprentices every year.

The move wasnt easy, but after 12 months of looking for the right
site, Rodney opened his first lavish, candy-red salon on Aucklands
Victoria Street in 1980. The salon and the Rodney Wayne brand
quickly grew and within eight years of first opening, Rodney was
operating eight salons. During these years he also did a regular
hairdressing feature on TVNZs Good Morning and Rodney
Wayne started to become a household name.

Theres no doubt that the success of any business, whether its

a tiny one or a big one, is training, he says. We can never give
up and we just have to keep training.

In the late 1980s Rodney was introduced to the idea of

franchising through French businessman Jean Louis David,
who had around 800 salons in Europe.

Rodney has achieved a lot in his 45 years and today he is still just
as passionate about hairdressing as he was when he began.
I think everyone whos in this industry is here because we love
itWe love making people look and feel better and we love the
people that were surrounded with.

He asked me to join him and I could see the strength of his

business. When I got back from meeting with him in France

61

HAVE YOU GOT THE TIME?

Tom Murphy, CEO of Kitomba Salon Software, gives advice on time management for your business.

uccess comes in all

shapes and sizes,
but there are a few
common goals at the top
of many business owners
priority list. Over the next
three issues of Forma
Kitomba CEO Tom Murphy
will discuss how to achieve
success in three key areas of
your business how to make more
money and grow your profitability,
how to increase client loyalty and staff happiness, and how to
make more time for the things that you love.

In the salon environment, time is always on your mind what

time is your next client due? How many hours do you have
left to process this weeks wages? But despite this constant
watching of the clock, how much do you really know about
how you spend your time?
When you think about how time works in your life, what
does this make you feel? Are you confident your business is
operating at its full potential and that you can manage it all with
ease? Are you always on the back foot and rushing to respond
to emergencies with staff and clients? Do you wish you had
more time to pursue creative or personal passions?
Its not possible to create time, but it is possible to create space
in the time you have available. Understanding how you operate,
and what goals you want to achieve, can help you work out
how to manage your time. And the best bit? There is an
amazing range of resources to help you on your way.

When you were a kid that week before Christmas seemed to

stretch out forever, and the sleeps until your birthday ticked slowly
by. As an adult time can be much more demanding, and the
pressure to fit everything into each day can be really stressful.
This is often compounded when youre running your own
business. We each get the same amount of hours in the day,
but its harder to find the right way to use this time to best effect.

There is no single tool that will transform every person into

a magician with their time, but there are some tried and true
tips that can make a huge difference to your time and your
business. Whether you prefer the low-fi approach of pen and

62

paper or youre tech savvy and ready to use those gadgets,

take a look at these great tools for being in charge of your time.

PAINT THE PICTURE

Every day were faced with literally hundreds of decisions.
Making these choices is easier when youre clear about what
you want. One of the most valuable things you can do is spend
some time working out your goals. When you start thinking
about your goals for your business and your team, being aware
of what it is you want to achieve can help you make a plan for
how to get there.
Write your goals down, share them with the team, and work out
when you want to make them happen. Then you can prioritise
the actions in your daily life that will help you take steps
towards reaching your targets. A good place to start is reading
up on how to create S.M.A.R.T goals on the web, or looking for
help in one of the many books published on the subject.
Kitomba helps make goal-setting in the salon easy by giving
you instant reports and the ability to set clear targets and
monitor achievements. We keep you informed about your
business, so whether you want to increase client loyalty or
reduce stock wastage, our simple software can help.
If youre looking to set creative goals or need a bit of visual
inspiration you may want to check out the beautiful app
www.everest.com. This is a great way to get motivated to
complete your goals.

team little rewards (like eating that 3pm chocolate bar after
the rosters are done ).
remember the milk is an app that reinvents
the to-do list and makes it easier than ever to
keep on task. Youll receive email, SMS or IM
reminders to help you manage jobs and keep
the little things in life in order, or take steps towards
the ultimate goal. The basic app is available free across all
platforms and devices at www.rememberthemilk.com

TAKE ACTION
A to-do list is a terrific way to keep your priorities in order. If you
really struggle with time then this is an excellent first step all
you need is a pen and a piece of paper, or you can make the
most of the huge range of templates available online. Things to
keep in mind:
1. Start the day with your to-do list. Morning is the best time to
plan and prepare for the day ahead, and this helps keep the
whole team onboard.

AVOID DISTRACTION
Its easy to let life get in the way of what you want to achieve,
so the trick is to establish what is important and what is
distracting. In a balanced life there is time for all the fun stuff,
but take care not to let these things sidetrack you when you
should be focused on your business.

2. Be realistic. This is a daily to-do list, so consider whether you

can complete the task in one day. If not, dont abandon it
entirely - instead break it down into steps and add any part
of the process you can do today. Once youve got a little
practice you can also use to-do lists to plan weekly, monthly
and yearly goals.

Typically were most easily distracted when were doing

something that we dont really want to do but need to do.
At Kitomba we understand that every job has its little
frustrations and that running a business involves a lot of
paperwork and time spent managing staff. We take the hassle
out of this with automated staff management. This software
makes rosters easy and calculates everything from pay rates
and hours worked to retail sales and incentives, so you can
spend more time working on the things you love.

3. Tick it off. Make sure you record your successes by crossing

out tasks when youve achieved them.
4. Carry it over. If something didnt get done today, make it a
priority on tomorrows list.
5. Have fun! This is essential if you are new to time
management and need a little encouragement. Put tasks
on there that you enjoy doing, and give yourself and your

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ARTICLE CONTINUED FROM PREVIOUS PAGE

When you need to focus on your business put your

phone aside, avoid the temptation to check out the
latest deals online, and shut down the social media.
Think of these things as rewards for getting the job
done. If you lack the willpower to avoid a sneaky glance
some clever people have designed apps to help
Cold Turkey (for Windows) and Self Control (for
Mac) let you set a specific time period to block those
addictive websites, social media sites and games, so
you can get down to business without distractions.
The blocks are impossible to bypass once set, so
chances are youll get a few things done. Each app is
free, though Cold Turkey lets you choose to pay an
amount and donate to charity.
Managing your time can be a challenge, but the rewards
are well worth it. Youll see an increase in productivity,
youll achieve the things you want to achieve, and youll
still have time for yourself. The above advice will help you
get started.
So, are you ready to take the time to make time?

TOM MURPHY IS THE FOUNDER AND CEO OF KITOMBA

SALON & SPA SOFTWARE, NEW ZEALANDS NUMBER
ONE SALON AND SPA SOFTWARE PROVIDER. TO LEARN
MORE ABOUT KITOMBA, VISIT WWW.KITOMBA.COM OR
CALL 0800 161 101.

FROM YOUR LEGAL ADVISOR:

WHAT TO DO IF YOU OVERPAY AN EMPLOYEE

David Patten, LLB:BA; MBS; FAMINZ, gives advice on legal matters.
Oh damn, I have overpaid my stylist

In a 2012 Employment Relations Authority decision (Foai v Air

New Zealand), Air New Zealand (AirNZ) was unable to reclaim
over $42K it overpaid to one of its employees over a period of
16 months. This case was slightly unusual in that the employee

ike many employers, you may have found yourself in a

situation where you have overpaid one of your employees.
And, like many employers, you may have tried to recover
that money however you could. Unfortunately, like many
employers, you may not have gone about this correctly.

Told both his manager and human resources that he felt he

was being overpaid
Asked AirNZ payroll about the matter

The law is not necessarily helpful to you if you attempt to

recover the overpayment made, so the purpose of this article
is to discuss this often contentious issue and provide you with
some guidance.

Was repeatedly assured that he was being paid correctly

When AirNZ realised that it was in fact overpaying the employee
it was out of time to recover the overpayments under the
Wages Protection Act. Instead, they made a common law claim
under what is known as restitution.

The starting point is the employment agreement. If you are

using the hairdressing industry template agreement as a basis
for your employment arrangements, you will be able to resolve
this situation easily. This employment template states that you
can recover the overpayment from future wages payments to
the employee.

The claim by AirNZ failed. AirNZ was unable to establish that

it had been mistaken in its overpayment. Furthermore, the
employee had acted in good faith by bringing the matter to the
attention of his employer.
This case can be contrasted with another recent case where the
Authority ruled that the employee did have to repay the overpaid
wages. In Stages Civil and Electrical Limited v Cook the company
overpaid the employee in excess of $7k after an additional
number was entered into the gross pay line. The mistake was
picked up two days after the pay run and an email along with the
supporting documentation was sent to the employee highlighting
the overpayment and requesting reimbursement. The employee
responded by requesting further information which the company
provided. However, the company failed to get a response from the
employee.

The Wages Protection Act 1983 also entitles you to recover

overpayments in certain circumstances. However, it only provides
a limited period of time for recovery. Notice to the employee of
your intention to recover the payment must be given immediately
and the overpayment itself must be recovered no later than two
months after the notice has been given.
In cases where these options do not apply the situation becomes
complicated. It is your responsibility as an employer to prove
that the payment was made by mistake, under duress, by an
illegality (such as theft by the employee) or other similar grounds.
Otherwise, you may not be able to reclaim the payment.

It was determined by the Authority that the overpayment was

a simple mistake and that restitution was required.

In some cases it is possible to do this, but in others it may not

be so easy. If an employee doesnt realise that the payment
has been made to them by error and then alters their financial
position based on reliance of those payments, for example, you
may not be able to recover the overpayment. The Judicature
Act 1908 provides that where a payment is made by mistake, if
the person receiving the payment has done so in good faith and
then alters their position in reliance of the payment the court
can decide not to grant relief (that is, the ability to recover the
overpayment) to the employer.

In my view, the key to solving an overpayment issue quickly and

fairly is to ensure the employee is informed as soon as possible.
This should be done in writing with a clear explanation as to
how the overpayment came to be made. Instead of unilaterally
making a deduction from the employees next wage payment, a
meeting should be held with the employee where a repayment
proposal should be tabled and discussed. The agreed
(hopefully) repayment arrangements should be recorded in
writing and signed by both parties. To be on the absolute safe
side, the written agreement should also record that before the
employee signed the agreement he/she had been given the
opportunity to obtain independent advice.

A possible example of this is that of an employee who is

overpaid wages by mistake, doesnt realise this, and has saved
up for an overseas holiday using this money. In such a case, the
payments have been received and spent in good faith, and it
would be very difficult for you to recover the overpayment.

In the event that agreement cannot be reached then unfortunately

you may have to resort to the courts to recover the money.

Two recent employment cases further illustrate the point.

Until next time

65

Sophie Hopkins
a homecoming story
From star apprentice to a career in London to owning her
own salon, Sophie Hopkins is a hairdressing success.

66

Before heading to London, Sophie was one of HITOs star apprentices. Now shes back in New Zealand,
ready to take on the next stage of her career becoming a salon owner.

ophie always knew she wanted to do something creative.

As a teenager, she worked at Glassons, and it was this job
that drew her towards fashion. After that, all it took was a
trial day at a hairdressing salon and Sophie knew shed found
the perfect career.

camp, designed to clean up any bad hairdressing habits.

It was really tough, Sophie says. I almost had to start from
scratch in some places. But its definitely made me a better
hairdresser.
There were a lot of highlights in Sophies London trip. As well as
her training and travel, Sophie got to try a wide variety of things
and meet a variety of different people. She also got to be a
finalist in the London LOral Colour Trophy, something Sophie
says was a real career highlight.

Sophie gained her National Certificate in Hairdressing,

becoming one of HITOs star apprentices and featuring in the
HITO Can you Cut It? DVD. Once she was qualified it was off to
London in the hopes of kick-starting her hairdressing career.
Id always wanted to travel, and I had family in England so
that made it ideal for me, Sophie says. I loved what Id seen
of hairdressing so far and I knew travelling could only better
my career.

After five years in London, Sophie made the decision to return

to New Zealand. This decision was partly fuelled by her visa
running out, but Sophie also knew that in order to achieve her
career goals she needed to return home.

Hairdressing is such a great career to travel with you can go

almost anywhere, and its really easy to meet new people once
you get there.

I wanted my own salon and my own house, Sophie says.

These things are hard to achieve in London because
everything is so expensive.

Sophie spent her time in London travelling the area and

experiencing the diverse hairdressing industry there. She
worked at the Rush salon on Baker Street, right in the heart
of London. Fortunately, Sophie says, Rush were understanding
of her desire to travel, and were very flexible.

London was very fun, but not very affordable, Sophie says.
And there are so many cheap salons there that its difficult to
compete. In New Zealand, salons and hairdressers are valued
much more highly.
Sophie doesnt regret her trip. Her hairdressing skills have greatly
improved, and she also picked up some business skills through
working for the highly successful Rush salon. Shes looking
forward to building her new business with these skills.

Getting started in London wasnt easy, Sophie says, but the

experience was worth it. Getting used to a completely different
culture was the hardest part Sophie says people in New Zealand
are a lot more friendly and easy to interact with, whereas she had
to try a bit harder in London.

As a new business owner, Sophie is still figuring out her next steps.
Everything has gone smoothly so far, with Kevin Fuller (former
owner of her salon) staying on to assist with the transition.
This made everything easier for Sophie, her staff, and her clients.

It was hard at first, but I just had to get used to it and persevere,
Sophie says.
Sophie believes that being qualified was one of the things that
helped her to succeed in London. Having a qualification made
it a lot easier to get a job overseas, and it gave her confidence
in her skills and a great base to work from.

Eventually she plans to expand the business, hiring more staff

and training more apprentices. Sophie also hopes to enter
more photographic competitions.
For anyone wanting to succeed in the industry, Sophie has
some advice:

Sophie recommends that anyone who wants to travel gain their

National Certificate first. Apprentices in New Zealand receive
tons of support, learn a wide range of skills, and get paid better,
Sophie says. English apprentices often faced more challenges
when trying to qualify.

Make sure youre passionate about hairdressing, Sophie says.

You have to work hard, and you might not ever earn as much
as you hoped, so make sure a career in hairdressing is what
you really want. And make sure you love people even the most
famous session stylists still have to work with people. Hairdressing
is about creativity, but most of all its about people.

As qualified stylist, however, Sophie did receive some great

training in the UK. After she arrived Sophie did a ten day boot-

make sure you love people even the most famous session stylists
still have to work with people.
67

LEFT TO RIGHT: MEGAN, HER NANA, AND HER AUNT

IT RUNS IN THE FAMILY

Megan Dolan is a fully qualified stylist at Headspace in Auckland. Shes always wanted to be a hairdresser, and worked in
a salon from a young age. Shes also the third-generation of her family to take on a career in hairdressing.

rom a young age, Megan knew she wanted to be a

hairdresser. When she was growing up, Megan spent
much her time in her aunts salon, eventually working
there over the school holidays. Hairdressing has always been
a big part of her life.

If you wanted to be involved in the business then you could,

Megan says. I could help out in the salon in the school holidays.
But I only got involved because I wanted to I didnt have to do it."
Megan loves her career in hairdressing, and has never regretted
getting involved in hairdressing. She particularly enjoys working
with colour and being able to change someones look. Shes
not sure where her career will take her just yet, but says she is
content to keep working as a stylist.

"I used to hang out in my aunts salon all the time. She inspired
me to become a hairdresser."
Hairdressing is something of a family business. Her Nana,
who had always wanted to be a hairdresser, started the trend,
working in a hair salon for eight years before leaving to marry
and have children. One of those children, Megans aunt, also
decided that hairdressing was the career for her. Shes been in
the industry for 20 years, owns her own salon, and works as
an assessor. And then Megan joined the industry, starting as a
part-time employee in her aunts salon and finally gaining her
National Certificate.

I dont know where Ill take my career next, Megan says. I might
travel overseas, or even start my own salon one day. But Im keen
to stay in hairdressing for a long time."
Megan isnt sure if the next generation of her family will carry
on the tradition. If they do, though, Megan says she would fully
support them.
You have to love this industry to work in it, Megan says. So if
they were passionate, they Id do everything I could to support
them. I wouldnt want them to feel pressured and not enjoy
themselves."

Getting qualified is important to the hairdressers in Megans

family. Megan recently gained her National Certificate in
Hairdressing, and both her Nana and her Aunt are also fully
qualified. Her Aunt also helps others get qualified, working as an
assessor for HITO. She owns a salon in Te Kuiti, where she has
worked since 2000.

Megan does have some advice for people interested in a

hairdressing career.
Get involved in the industry however you can, Megan says.
Volunteer after school or work part-time that way youll
know what the industry is like. And, of course, make sure youre
passionate about your career."

Megan appreciates the support her family members have

given her. Having family in the industry has given her many
opportunities that she might not have had. But she also says
there was no pressure to become a hairdresser.

68

MALE AND MAORI

IN HAIRDRESSING
Hohepa Rutene is a second year apprentice at Magie Bs
in Greytown. We chatted to him about why he got into
hairdressing and how his apprenticeship is going so far.

ohepa started out cutting his friends hair in high

school, and hes never looked back. When it came
time to pick a career, Hohepa thought hed expand on
his skills. Hairdressing was an easy choice he liked fashion
and he wanted a career where he could use his creative skills.
And it seems to be working out well for him so far, with an
apprenticeship at a salon he loves and plenty of goals for
the future.

There are heaps of opportunities in the

hairdressing industry you just have to
go out and look for them.

Hohepa started at Magie Bs salon at the beginning of 2013,

and hes now working his way through the second year of
his apprenticeship. Its going great so far he loves working
in the salon, improving his hairdressing skills and getting to
help customers.

I always make sure to ask plenty of questions, Hohepa says.

My salon also provides really great support.
Hohepa would definitely recommend hairdressing to other
Maori apprentices and other male apprentices. Even if you
face challenges, Hohepa says, if youre really passionate about
hairdressing you shouldnt let anyone change your decision.

The best part about hairdressing is seeing how satisfied

customers are after a great haircut, Hohepa says. Its also great
to meet new people all the time.

You should pursue your goals, Hohepa says. There are heaps
of opportunities in the hairdressing industry you just have to
go out and look for them.

There are heaps of opportunities in the hairdressing industry

you just have to go out and look for them.

Hohepa thought being one of a few male apprentices in a

female-dominated industry might be difficult, but he says that
didnt stop him. He wanted a career in hair, so he thought hed
go ahead and face any challenges that came his way.

Hohepa also loves learning a skill he can travel the world with.
After he finishes his apprenticeship, Hohepa is keen to travel
and work overseas. Hed love to travel to London and work
there, and he also wants to get involved with fashion shows
all over the world.

Im really enjoying my career in the hairdressing industry,

Hohepa says. I definitely dont regret choosing this career.

As a Maori apprentice, Hohepa says hairdressing is definitely a

welcoming career for Maori and Pasifika people. Although hes
faced some challenges in the industry, Hohepa says hes able
to overcome them with the support of a senior stylist in the
salon. He enjoys the challenges that come with a career in the
hairdressing industry.

Hohepa is looking forward to experiencing what the industry

has to offer and getting qualified as a stylist. Then hell be off
to London for a career in hair and fashion, continuing to meet
new people and experience hairdressing all over the world.

IF YOU OR ANYONE YOU KNOW IS INTERESTED IN GET QUALIFIED AS A HAIRDRESSER, GET IN TOUCH WITH HITO ON (04) 499 1180,
EMAIL ENQUIRIES@HITO.ORG.NZ OR CHECK OUT OUR WEBSITE WWW.HITO.ORG.NZ.

69

THE TEAM AT THE POWDER ROOM

success &
sustainability
70

THE POWDER ROOM

The Powder Room talks Sustainability & Awards.

he Powder Room, Wellington, a first time entrant in the

Kitomba NZARH Business Awards, came away from the
2013 competition with JustBookMe Best New Entrant
and Wella Sustainable Salon of the Year awards after being
named a finalist in all categories. Lisa Ussher, co-founder of
The Powder Room, shares what theyve gained from the
experience.

The entry was well received by the judges who said it had a
fairy tale-like quality and gave them an idea of what it would
be like to work in the salon.

The Powder Room opened in 2004 and adopted Kitomba in

2006. After eight years of learning the ropes, Lisa, husband
Mark, and the team decided it was a good time to enter the
Kitomba NZARH Business Awards.

Im into the idea of re-using and re-purposing things and

supporting local businesses. Thats my own philosophy and
weve managed to create a salon following that philosophy.

The salons sustainable ethos, for which won it the Wella

Sustainable Salon of the Year, stems from Lisas and Marks
personal values and has become a smart business move
for them.

Our idea of sustainability is that youre aware of where things

are coming from and where they are going. Then there is the
green side of it we had this idea of creating a green wall that
would give the salon a natural feature and provide a cleaner air
environment for our clients and staff, so we just did it

In entering the awards, Lisa hoped to see how they measured

up nationally.
By entering all of the categories it meant that we could reflect
on all areas of our business, Lisa explained.
A lot of work went into compiling our entry, but coming away
with two awards was an unexpected bonus.

The awards were a chance to share ideas about sustainability in

what can be a high-waste industry, and introduce sustainability
as a smart financial decision, Lisa explains.

By creating a hard cover book Lisa and Mark were able to bring
The Powder Room to life in their entry. Flicking through its pages
gives a well-rounded understanding of the organisation of the
salon, and photos scattered throughout the pages capture its
atmosphere.

I think that people get stuck on what sustainability is, but its
good to be aware that you can break it into categories. The main
point I would share is to look at sustainability from a practical and
financial sense, planning it in advance and taking it one step at
a time.

71

ARTICLE CONTINUED FROM PREVIOUS PAGE

LIGHTING IN THE
POWDER ROOM

INSIDE THE POWDER ROOM'S

ENTRY FOR THE
KITOMBA NZARH AWARDS

INSIDE THE POWDER ROOM

Clients who come to us are voting with their dollars because

they share our values thats our ethos.

Lisa highly recommends that other salons thinking of entering

the Kitomba NZARH Business Awards to follow it through.
Kitomba and NZARH actively encourage salons to enter,
Lisa says. Theyre there to help throughout the application
process every step of the way.

Entering the Kitomba NZARH Business Awards helped The

Powder Room raise its profile nationally and allowed clients
to become more aware of what happens behind the scenes
at the salon.

Lisa knows the awards process can seem overwhelming but

urges salon owners to enter because of the rewards.

Clients are able to see that sustainability is not just a salon

trend, its a long-term way of functioning.

Her advice: Approach it differently. It doesnt have to be

about winning. If you pull your entry together you develop a
keepsake, and when else would you find the time to do that?

The Powder Rooms success has attracted a number of new

clients and job applicants who agree with the salons mission
statement of good hair naturally.

Now when I come home after a hard day I have the book to
look over. Seeing the beautiful photos of everybody and what
weve been able to achieve makes me realise how much I love it.

We now have something we can show to prospective staff

and say hey this is us, this is where we are heading and you
have to be able to fit with that.

With thanks to ALL the 2013 & 2014 Kitomba NZARH Business
Awards Sponsors: Kitomba, NZARH, LOreal, Fudge, Wella,
Schwarzkopf, Telecom and JustBookMe.

Perhaps the most rewarding aspect of winning the awards is

the sense of pride and achievement amongst the salon staff,
says Lisa.
Its really nice to know that youve been recognised for your
hard work. We didnt enter the awards aiming to be the best in
anything, but it was just really good to get that appreciation.

IT COULD BE YOU THIS YEAR KITOMBA/NZARH AND HITO AWARDS APPLICATIONS ARE NOW OPEN. JUST DOWNLOAD AN APPLICATION
FORM FROM WWW.INDUSTRYAWARDS.CO.NZ, AND YOU OR YOUR SALON COULD BE THE NEXT AWARD WINNER.

72

GETTING BEAUTY EXPERIENCE

RECOGNISED IN A QUALIFICATION
Loretta Thompson, HITO Auckland Sales and Liaison Manager, gains her Cosmetology
qualification through Qualification by Experience (QbyE).

ith five years experience in the cosmetology

industry, Loretta decided it was time to gain a formal
qualification. HITOs QbyE process was perfect for
her, allowing her to credit her experience in the beauty industry
towards gaining her qualification.

HITO, Loretta decided to complete the QbyE process to gain

her National Certificate in Beauty Services (Cosmetology).
I wanted recognition for the skills I had in the industry, Loretta
says. Achieving my National Certificate gives clients faith in my
knowledge they know they are in good hands.

Loretta has a long history of experience in both the hair and

beauty industries. After years in the hairdressing industry,
Loretta decided to expand her skills by pursuing a career in
make-up and skincare.

Loretta appreciated how straightforward the QbyE process

was. During the QbyE process, applicants have to fill in a form,
attend an interview with an assessor, and then complete any
further steps advised by the assessor. The process is based
entirely on how much experience you already have in the
industry, and only requires you to fill any gaps you might have.

Loretta worked in the beauty industry for five years. She

completed a short course in make-up, and then decided to
move into sales. Shortly after, she gained a job as a consultant
at Smith & Caugheys, promoting Lauder brands with Clinique.
While working for Clinique, Loretta expanded her make-up,
skin-care, and business skills.

For Loretta, this meant some planning and revising for her
interview. She successfully demonstrated her skills to the
assessor, and they were able to declare her qualified to a
national standard.

Loretta represented Clinique for some time before becoming

the National Promotions Manager for Chanel Cosmetics. In
this position, Loretta travelled around the country, showcasing
Chanel products and educating fellow cosmetologist in their
uses and benefits. She also worked with the Parisian make-up
team while they were on tour.

The process was simple, Loretta says. HITO gives you the
support you need and the ability to prepare for the interview.
I had plenty of time to organise everything.

There were a lot of exciting aspects to this job, Loretta says.

But most importantly I had been given the opportunity to
make a difference. I could help my clients look and feel great.

The best thing about QbyE is having your skills recognised,

Loretta says. I wasnt aware of any formal qualification I could
sit when I started in the industry, and then it wasnt practical for
me to attend a full-time course. HITO made the process very
easy for me.

Loretta moved on to a career with HITO as Auckland Sales and

Liaison Manager. With five years in the industry, Loretta had
several brand certificates related to her work with Chanel and
Clinique, but no formal qualification. So, with assistance from

QbyE involves planning and confidence in your abilities,

Loretta says. But going through the process was definitely
worth it. Gaining my formal qualification has been a highlight
for 2014.

WANT TO GAIN YOUR QUALIFICATION BY QBYE? THEN GIVE MARIA AT HITO NATIONAL OFFICE A CALL TODAY ON (04) 499 1180 OR EMAIL
AMA@HITO.ORG.NZ, OR FIND OUT MORE AT THE HITO WEBSITE WWW.HITO.ORG.NZ.

73

NAIL ART BY REGAN ANDREWS

REGAN ANDREWS

NAIL ART BY REGAN ANDREWS

NAILING IT
Regan Andrews is the first HITO Nail Trainee to gain her National Certificate.

ine years ago, Regan Andrews started her career as a

hairdresser, but shed always been interested in nails.
So, when she got the opportunity to qualify as a Nail
Technician, she grabbed it with both hands.

Having got through these challenges, Regan has some advice

for other nail trainees. Dont give up, she says. If you get stuck,
take a step back and revisit it later. And always ask for help if
you need it."

About a year ago, Regan discussed with her boss the possibility
of having a nail technician in the salon. Regan thought this
would be a terrific add-on for their clients and her boss agreed.
Soon after, HITO introduced the Nail Technology qualification,
and Regan signed on straight away.

The course wasnt all challenges. Regan found the theory

challenging, but she loved the practical CND course that was
part of gaining her qualification. She also says that learning the
theory first before turning it into usable skills was a perfect way
to learn nail technology techniques.

I really enjoyed the Nail Technology qualification, Regan says.

It was tough at times, but I was determined to get it done."

The practical course reignited my passion from nail

technology, Regan says. I enjoyed working with a small group
and trying all the products. Getting to take the nail kits we used
home was an awesome bonus, too."

Regan finished her Nail Technology programme at the

beginning of 2014, making her the first person to gain this
qualification through HITO. Regan was thrilled to be the first
trainee to complete.

Regan is also qualified as a hairdresser, and she says she

would recommend that other hairdressers also get a beauty
qualification. In fact, she says several of her work colleagues
are also keen to qualify as nail technicians.

It feels amazing, Regan says. I decided from the beginning

that I wanted to be the first person to complete, and I was so
stoked when I did it."

Having two qualifications is always useful, Regan says. The clients

love being able to add a nail service on to their hair service."

Regan got through the programme with plenty of support from

her boss, her family and, of course, from HITO. Regan says she
thinks the Facebook group for trainees is helpful because it
gives trainees a place to ask questions and get any help they
might need.

Adding a nail service works in well with hair services, Regan

says. While the client is waiting for their colour to develop, for
example, they can have their nails done. This is a terrific boost
for the salon both in providing extra income and as a point of
difference from other salons.

Having to research all the theory sections on your own was

the most challenging part, Regan says. But there was support
available. And now that Ive gained my qualification I will try to
support the other trainees too."

Regan hopes to develop her nail skills even further, becoming

faster at providing the service and more skilled. She also plans
to continue her career as a hairdresser. Eventually, she hopes
to travel the world, expanding her career internationally.

INTERESTED IN QUALIFYING IN NAIL TECHNOLOGY? CHECK OUT THE HITO WEBSITE FOR MORE INFORMATION AND CALL OR EMAIL
TANIA BERRYMAN ON 021 818 364 OR BDEV@HITO.ORG.NZ.

74

nail
technology
standards
Aimee Nicolle, Managing Director at Creative NZ, and Maxim Titter,
CEO of Surmanti, talk safety and quality in the nail industry

75

ARTICLE CONTINUED FROM PREVIOUS PAGE

n July 2014, the Auckland City Council will introduce new

regulations that will affect the beauty industry. These rules
will set standards in the Auckland area around qualifications
and health and safety standards. Aimee and Maxim spoke with
us about the current state of health and safety, qualifications,
and standards in the nail industry and what changes they feel
are needed.

them to put their used (contaminated) brush into a specially

marked container. That container should clearly be marked
contaminated.
Leave disinfectants in their original packaging so the client
can identify that you are using hospital level disinfectants.
Remember while they are sitting receiving their service they
read everything, so make sure your policies and procedures
are clearly shown and documented.

If health and safety goes wrong in the nail industry there can
be serious consequences. At the extreme end of the scale, an
accidental cut can put clients at the risk and destroy the clients
nails permanently. Even at the less severe end of the scale, poor
health and safety practices can ruin the clients nails for many
months and destroy the reputation of the business permanently.
Following good practice significantly lessens the risk.

Educate your client how to determine a quality salon. Empower

your clients to take charge of their own health and safety.
The disinfecting process is critical, Aimee says. Many salons
dont clean their equipment correctly, and many others dont use
the correct products to remove the extremely fine dust created
by some of the equipment. Medical grade disinfectant is vital.

Every salon should set up health and safety policies, says Maxim.

Both Aimee and Maxim would like to see nail technicians

adhere to set regulations. They would also like to see those
who dont stick to regulations face serious consequences.
They should be fined or shut down until they meet industry
requirements.

Tools should be thoroughly disinfected using hospital grade

disinfectant, between clients. Or if you are using disposables,
throw them away after each use.
Clients should get involved with health and safety, Maxim
says. Its very important that we educate them about the risks
involved. Explain how you value their health and safety and
their long term and how you take extra precautions so they
never have to worry when they frequent your business.

Both would also like to see improved communication and literacy

training in the industry. Nail technicians work with a variety
of dangerous chemicals. The consequences can be severe if
they cannot understand the instructions. In client service, poor
communication skills may mean the nail technician doesnt
understand what the client wants.

Educate your clients and get them involved in the process.

For example, after the client has washed her hands, teach

76

Tools should be thoroughly disinfected using hospital grade disinfectant, between

clients. Or if you are using disposables, throw them away after each use.
Providing more support and accountability for nail technicians
is something both Aimee and Maxim feel strongly about. This
would mean that nail technicians would feel very proud to have
achieved their qualification. They would achieve the highest
standard and they could be held to that standard.

Nail technicians need to be able to clearly communicate with

the client, Maxim says. A thorough consultation is required to
determine if the client has any pre-existing conditions and to
ensure the correct outcome is achieved.
There is no one for all service, every client is different.

Both Aimee and Maxim have some advice for how new
trainees can get started on the path to being a top nail
technician.

One person failing to communicate and messing up their

service can tar the entire industry."

Find a training institute where the tutors are fully qualified

and of a high standard.

QUALIFICATIONS
Many Nail Technicians are self-employed, and often work on
their own; this in itself is the challenge. Recertification would
help to keep everyone on track and ensure the success of the
industry.

Make sure the class sizes are keep small that way the tutor
can spend more time with each trainee, giving them the
individual attention they need to get a top quality start to
their careers.

All nail technicians should have a qualification, say Aimee and

Maxim. They should also have to requalify or renew a license
of some kind every two years.

Once students have completed their training, the focus should

be on continual improvement and training.

With the constant development of new technology, retraining

and up skilling is vital in the nail industry today. All technicians
should be held accountable to a set industry standard and an
external body, ensuring that their standards and qualifications
are kept up-to-date.

Nail technicians should be trained to the highest standard

first, (a recognised one) and then they should be held to that
standard throughout the rest of their careers.

HITO SUPPORTS NAIL TECHNICIANS ACHIEVING A NATIONAL STANDARD AND OFFERS THE NATIONAL CERTIFICATE IN BEAUTY SERVICES
(NAIL TECHNOLOGY). FOR MORE INFORMATION PLEASE CONTACT TANIA BERRYMAN ON 021 818 364 OR BDEV@HITO.ORG.NZ.

77

national certificate in

business

Level 3

78

SUCCESSFUL BUSINESSES NEED QUALIFIED PEOPLE

Do you want to run a successful business? Do you want to avoid the common pitfalls that many small businesses
have encountered? Then HITOs new business qualification is for you.

e have teamed up with the Open Polytechnic to

offer the National Certificate in Business (Level 3).
Its the perfect programme for anyone who wants
to expand their knowledge and understanding of teamwork,
communication or small business skills.

and financial processes that make business succeed. This is

a useful way for employees to learn how to add value, and
contribute to your business success.

If you want to know how a business runs or how to run a

business, this programme is for you. It deals with the idea that
strong communication gets the best results. Once complete,
you will be able to adopt effective communication styles to
help make a new or existing business run smoothly.

The National Certificate in Business (Level 3) uses distance

learning, which means that you can fit the study around your
life. You will have access to tutors and other trainees doing the
same course.

HOW IT WORKS

WHAT ARE THE BENEFITS?

There are two paths available, both include a communication

module. Your choice depends on your interests:

Gain a better understanding of what makes a small

business tick.

1. TEAMS & LEADERSHIP PATH

Grow stronger relationships with your employees and clients.

You will learn how to build and lead teams to improve business
results. This is suitable for someone taking a leadership or
training role. This helps employees become a more effective
and valuable team member or manager.

Build and keep a positive working environment to help your

business run smoothly.

MORE DETAILS
The programme of study costs $995 (incl. GST) to complete
over a period of about 8 months.

2. SMALL BUSINESS PATH

You will learn how to understand whats needed to set up and
develop a small business. You will learn about communication

FOR MORE INFORMATION OR TO SIGN UP FOR THIS EXCITING NEW PROGRAMME, TALK TO YOUR HITO SALES AND LIAISON MANAGER
OR DOWNLOAD AN APPLICATION FORM FROM THE HITO WEBSITE

79

BUILD YOUR BUSINESS

A National Certificate in Business brings new skills and experiences to your business.

inley Wade might have 24 years experience in business,

but shes always looking for ways to polish her skills.

points. Im also learning to communicate better with new team

members or team members that dont understand kiwi slang.

Im still hungry for knowledge, Linley, owner of Hair

Scene Hair and Beauty in Whagaparaoa, says. I like to
keep myself current, learning about the latest hairdressing
and business techniques however I can.

Linley loves the improvements in her skills. One of the best

parts, she says, is trying her new communication skills on her
staff and family members and seeing the difference in the way
they respond.

When she was new to business, Linley began a National

Certificate in Business through a different provider. But Linley
wanted the skills to run a small business, and she didnt feel that
this qualification was giving her those skills. So when the HITO
National Certificate in Business, with its small business focus,
came along, Linley knew she had to sign on.

There have been some challenges, Linley says, but the results
she is seeing are worth it. She says learning to prioritise her
time to make sure she gets her coursework done has been the
biggest challenge.
When life gets busy and unexpected challenges present
themselves, it can be hard to make the time, Linley says.

HITO offers this programme with two optional modules Teams

and Leadership and Small Business Management. The Teams
and Leadership module focuses on how to manage a team and
improves their people skills, while the Small Business Management
module focuses on the day-to-day running of a small business.
All trainees also complete a Communication module.

Linley believes the National Certificate in Business will help both

her and her salon. She hopes it will fill gaps her in leadership
skills and give her a deeper understanding of what motivates
and unites a team. She also wants to pass her skills on to her
team, and empower them to be better leaders.
Linley thinks the qualification will help her and her team both
professionally and personally. She is full of praise for the Business
qualification so far and says she would absolutely recommend
it to others in the industry. In fact, Linley is so happy with the
qualification that she plans to study the Small Business module
once she completes the Teams and Leadership module.

I decided to study the Teams and Leadership module, says

Linley. Learning new skills for leading my team will help me
retain staff and communicate more effectively with my team.
Linley was only five weeks into the qualification when we
spoke with her, but she says she already notices a difference
in her skills. She is currently working her way through
the Communication module, and she says the way she
communicates has improved drastically.

The business qualification is great for anyone wanting to

effectively communicate with and lead a team, Linley says.
I would definitely recommend it.

Im taking more notice of how I speak, Linley says. Im

learning to use different pitches and to pause at different

WANT TO GAIN YOUR NATIONAL CERTIFICATE IN BUSINESS? FOR MORE INFORMATION, OR TO GET AN APPLICATION FORM, VISIT THE
HITO WEBSITE AT WWW.HITO.ORG.NZ/QUALIFICATIONS/BUSINESS/ OR CALL (04) 499 1180 OR EMAIL ENQUIRIES@HITO.ORG.NZ.

80

Nationwide
success at
WorldSkills
81

ARTICLE CONTINUED FROM PREVIOUS PAGE

n May 2014 WorldSkills Hairdressing Regional Competitions

took place across the country in Auckland, Wellington,
Christchurch and Dunedin.

These four have automatically won a place in the National

Competition. This is happening on 45 July in Hamilton and
is sponsored by Pivot Point. Additional competitors who
demonstrated great skill have also been given the opportunity
to compete at Nationals.

An intensive competition, WorldSkills is designed to showcase

young talent in skills-based industries. Hairdressing is not the
only industry to compete; others include carpentry, floristry,
cooking and joinery.

The 2014 National Competitors are:

Trent Fleet (Bettjemans, Auckland)

In the hairdressing event competitors take part in three

modules including Ladies Creative Cut and Colour and Mens
Fashion Cut and Colour, using mannequin heads to create
the looks. The Regional Competitions happen annually in
New Zealands main centres, while the National and
International events take place every two years.

Caitlin Parrant (Headquarters Remuera, Auckland)

HITO CEO Erica Cumming was pleased to see so many people

giving WorldSkills a go this year.

Nadine Gratton (Ursula Harris Hair Design, Nelson)

The standard of work was very high in each region and each
competitor should be very proud, she says.

Ashlee van Wijk (True Grit Hair Spa, Christchurch)

It was rewarding to again see the development of skills that

young hairdressers displayed. This event is gaining momentum
and provides a chance for a wide range of skills to be utilised,
with great attention to detail on the finish.

Chloe Ferguson (Do Hair, Invercargill)

Jenny Eastwood (Morph Hair Studio, Hamilton)

Jacqui Malcolm (Be Ba Bo Hair Studio, New Plymouth)
Philida Anderton (VIVO Hair and Beauty Wakefield Street,
Wellington)
Kristie Boland (Headspace, Christchurch)
Lyndsey Meyer (The Hair Company, Mosgiel)

From these ten competitors HITO hopes to select one to go on

and represent New Zealand in Sao Paulo, Brazil in August 2015.
Winning the National event does not mean automatic selection
to the International team, but of course the results will be a key
contributing factor. Selectors will also be looking at competitors
who have, among other things, the drive and determination to
win and the ability to cope under pressure.

Not for the faint of heart, this competition takes a lot of hard
work and dedication. All the practice and preparation is worth
it though; Caitlin Parrant from Headquarters salon in Remuera
has found there are many rewards that come with competing.
She says her WorldSkills experience so far has been about
learning new skills, thinking outside the square and pushing
the boundaries of skill level.

Keep an eye on the HITO Facebook page and website

for coverage of the National Competition in July and the
announcement of the overall winner.

I have benefited from the skills I have learnt, and WorldSkills has
also put me in contact with some talented people, she says.

SPECIAL THANKS
Of course, there are many people who helped WorldSkills
Regionals happen. Special thanks to each of our judges who
took time out of their busy schedules to be there on the day, as
well as helping with training: Niq James, Kylie Hayes, Cameron
Aitken Boyle, David Shields, Cait Woodcock, Shenee Pomeroy,
Sonia Baker-Johnston, James Jackson, Cathy Davys, Merran
Kopua and Sarah Wright.

Caitlins employer at Headquarters, Anne Millar, is her biggest

encourager in the competition. Anne believes WorldSkills is a
fantastic opportunity for apprentices.
The skills required to attempt WorldSkills creates interest
and excitement, and the exposure they get to other top
stylists (during training) is worth more than money can buy.
Apprentices will need commitment to training and hours of
practiceThey need to be patient and prepared, and learn
from their mistakes. I believe WorldSkills is a very exciting
competition for young people developing skills not just in
hairdressing and I admire anyone that takes part.

It was particularly great to have some of our past competitors

return as junior judges this year. It was also great to have Cait
Woodcock, the 2012 WorldSkills National Winner who travelled
to Germany to represent New Zealand, judging the Wellington
competition this year.

Congratulations to our Regional Winners for 2014:

We couldnt do WorldSkills without venues either so thanks

to Aoraki Polytechnic in Dunedin and Christchurch, Manuaku
Institute of Technology in Auckland and Forever Young Salon
in Wellington for hosting the 2014 WorldSkills Regionals.

Dunedin Regional Winner:

LYNDSEY MEYER (The Hair Company, Mosgiel)
Wellington Regional Winner:
PHILIDA ANDERTON (VIVO Hair and Beauty Wakefield Street,
Wellington)
Auckland Regional Winner:
JACQUI MALCOLM (Be Ba Bo Hair Studio, New Plymouth)
Christchurch Regional Winner:
KRISTIE BOLAND (Headspace, Christchurch)

82

WELLINGTON WINNER PHILLIDA

WITH HER MANNEQUINS

WELLINGTON LADIES CREATIVE CUT AND COLOUR

AUCKLAND WINNER JACQUI

MALCOLM WITH HER HITO
SALES MANAGER FI NELSON

CHRISTCHURCH WINNER KRISTIE BOLAND

DUNEDIN MENS FASHION CUT AND COLOUR

DUNEDIN RUNNER-UP CHLOE FERGUSON

WORKING ON HER LADIES TECHNICAL HAIR WITH
ORNAMENTATION

DUNEDIN WINNER LYNDSEY MEYER WITH

HITO CEO ERICA CUMMING

83

WELLINGTON WINNER PHILLIDA

ANDERTON WITH WORLDSKILLS
EXPERT AND JUDGE NIQ JAMES

CHRISTCHURCH JUDGE SARAH WRIGHT

CAREERS EXPO 2014

Throughout May and June, HITO set up shop at Careers Expos across the country.

e talked to hundreds of people who were keen on a

career in hair and beauty, gave schools the information
they need to help their students succeed, and saw
some awesome work created on our display mannequins.

mannequin heads, and had a fantastic time trying out new

styles on them. They also had a great time talking to HITO staff
and Renee Edgarton, Wellington Apprentice of the Year. We met
some passionate people, and we look forward to seeing those
people take on a career in the industry. It was especially great
to see boys get involved, asking questions and giving styling a
go on the mannequins.

Careers Expo kicked off in Auckland on 8 May. HITO and other

ITOs set up a hub of all things trades, giving visitors brochures
on everything from hairdressing to construction. Hundreds of
visitors made their way through the hub getting inspired for a
career in hair and beauty.

Next up was Christchurch. It was great to see local industry

people getting involved and exciting to see how engaged the
students were. Having several local apprentices included was a
particular highlight on the day. The future of the industry is in
good hands.

The Auckland Expo ran for three days. Visitors watched

demonstrations on mannequins (presented by Auckland
Apprentice of the Year, Kelly Clark), asked questions, and took
away all the materials they needed to decide if a career in hair
and beauty was right for them.

Finally, the Hamilton Careers Expo took place early June. It was
wonderful to see so many engaged students in the Waikato
and in all of the other expos. We look forward to seeing them
get started in barbering, beauty or hairdressing. See you at
Careers Expo 2015.

After the success in Auckland, it was off to Wellington for

two days at the TSB Arena. Wellington attendees loved the

IF YOU OR ANYONE YOU KNOW IS INTERESTED IN A CAREER IN HAIR AND BEAUTY, GET IN TOUCH WITH US TODAY.
JUST CALL (04) 499 1180 OR EMAIL US AT ENQUIRIES@HITO.ORG.NZ.

84

ANNE MILLAR AND HITO CEO ERICA CUMMING

INTERNATIONAL HONOURS FOR NEW ZEALANDERS

HITO ambassadors honoured by the ipsn in Hong Kong.

n March 24, ipsn member countries and guests

gathered in Hong Kong for the 2014 ipsn Industry
Conference. The ipsn stands for the International
Professional Standards Network, a network of five countries
who work together to benchmark international qualifications..

long been involved in developing hairdressing qualifications

and previously was Chair of the HITO Hairdressing Advisory
Group (which works to make sure hairdressing standards are
relevant to the industry). Andrea was also part of the faculty at
the Universal College of Learning for many years. Even with all
this on her plate she has always supported the work that HITO
has done towards the ipsn.

The day held some excitement for the New Zealand delegation,
with Anne Millar and Andrea Bullock receiving Honorary
Awards for their commitment to the hairdressing industry
and the ipsn.

Unfortunately, Andrea was not present to receive her award

in Hong Kong but was awarded it in New Zealand on the
20th of May.

The award came as a surprise to Anne, who felt honoured and

overwhelmed to have her work with HITO and the ipsn recognised.

Also at the conference HITO CEO Erica Cumming became

Chair of the ipsn, an exciting role that she is enjoying and
finding challenging.

To be recognised for something that I enjoy doing helping

young hairdressers get their National Certificate it blew me
away, she says.

I look forward to working with the ipsn to form better links

between countries and help it grow to be a truly global
organisation.

Anne has been in the hairdressing industry for over 45 years

and has always been heavily involved in training. A HITO Board
member, industry assessor and successful salon owner, Anne
still makes time to support HITOs engagement with the ipsn.
She always attends ipsn meetings and shares her experiences
with others in New Zealand, and she holds her own ipsn
certificate as well.

The ipsn (International Professional Standards Network) works

to benchmark international qualifications so professionals can
gain recognition overseas.
ipsn member countries currently include Australia, Canada,
Hong Kong, Japan, and New Zealand.

I dont do it to be recognised. I like to see young people

achieve their goals, and if I can help with that in any way then
thats great.

If you have your National Certificate and want to have this

qualification recognised overseas, then ipsn certification is for
you. This is an excellent opportunity that can open doors to a
career abroad and is recognised within New Zealand.

Andrea has also been in the hairdressing industry for over

45 years and has supported HITO since its inception. She has

ANYONE WITH A NATIONAL CERTIFICATE IN HAIRDRESSING OR BEAUTY SERVICES AND AT LEAST ONE YEAR OF COMMERCIAL
EXPERIENCE CAN APPLY. EMAIL ENQUIRIES@HITO.ORG.NZ OR CALL (04) 499 1180 IF YOU WANT TO KNOW MORE.

85

86

2014 NZARH

Photographic Challenge

SESSIONS
THE EDITORIAL COLLECTION

Entries are now open for the

2014 Patrick Cameron Photographic Challenge.
For all the details on how to enter go to the
NZARH website or visit
patrickcameronnzlonghaircompetition.webs.com
Entries close 5.00pm Monday 1st September 2014
Finalists will be announced on Friday 3rd October 2014
The Winner and any award of Merit Awards will be
announced at the Industry Awards on
9th November in Wellington

PC Ads Final 2014.indd 1

87

Terms and conditionsa apply, see entry forms for details.

21/03/2014 7:28:18 p.m.

HITOS ANNUAL GENERAL MEETING (AGM)

HITO held their AGM and Industry Forum on Monday 17 March. It was great to see everyone.
Couldn't make it? Here's what you missed.
THE AGM

The feedback was positive and we look forward to seeing you

next year. Thanks to everyone who attended.

Members and guests networked and socialised over coffee

and muffins, before taking their seats to begin the AGM after a
welcoming karakia.

HITO NAME CHANGE

During the AGM, our employer members voted unanimously
to change the official name of HITO. Subject to legal approval,
HITO's new official name will be the NZ Hair and Beauty
Industry Training Organisation Incorporated'.

The group was led by the HITO Board Chair Dr. Flora Gilkison
and moved quickly through the agenda. Discussion was
thoughtful and productive.
Sharon Van Gulik was reappointed to the HITO Board and Anne
Millar was confirmed as the elected Board Member. Sharon and
Anne have been on the HITO Board for some time and we look
forward to having them with us in the future.

We wanted to change the name to acknowledge all of

the industries that we look after. It is one small step in our
continuing commitment to be inclusive and supportive of
barbering, beauty and hairdressing industry training.

The AGM ended by midmorning, and after a short break the

Industry Forum began.

Don't worry, we will still be known as HITO.

WANT TO ATTEND THE AGM NEXT YEAR?

THE INDUSTRY FORUM

If you want to attend the AGM and the Industry Forum in 2015,
you will need to become a HITO member. Only HITO members
can attend and there are several ways you can become a
member.

The Industry Forum started with an amusing talk by Rodney

Wayne, founder of the well-known salon franchise. Rodney
shared his business expertise with an enthralled audience,
reminding people of the value of training and the importance
of avoiding price cutting.

1. If you are in a HITO training agreement (learner or employer,

you can become a free member while the training
agreement is active.

Next, Gary Marshall from L'Oreal treated us to an outline of the

L'Oreal New Zealand Hairdressing Industry Report. You can
view the L'Oreal Hair Report at the LOreal Professionel website.

2. If youre not in an HITO training agreement. You can be a

member for a small annual fee.

After lunch, everyone took part in a workshops to discuss where

they'd like to see industry training go to next. The discussions
were enthusiastic, with everyone eager to share their ideas.
Thank you to everyone who took part - you gave us lots to
consider and plan for.

Please note that only HITO Employer Members can vote on

motions at a HITO AGM.

TO FIND OUT MORE ABOUT BECOMING A MEMBER, PLEASE CONTACT LARNI ON (04) 499 1180 OR EMAIL MEMBERS@HITO.ORG.NZ.
YOU CAN ALSO FIND OUT MORE (AND DOWNLOAD AN APPLICATION FORM) ON THE HITO WEBSITE.

88

contact
NATIONAL OFFICE
PO Box 11 764
Wellington 6142
Phone (04) 499 1180

NORTHERN
Phone (09) 579 4844
Mobile (027) 470 0169

AUCKLAND
Phone (09) 579 4844
Mobile (027) 443 2401

MIDLAND
Phone (09) 579 4844
Mobile (027) 480 6550

MID-CENTRAL
Phone (04) 499 5150
Mobile (027) 470 0170

CENTRAL
Phone (04) 499 5150
Mobile (027) 445 5758

NORTHERN SOUTH
Phone (03) 338 5376
Mobile (027) 483 2405

SOUTHERN SOUTH
Phone (03) 338 5376
Mobile (027) 470 0171

RISE TO THE TOP

2014 INDUSTRY AWARDS

Kitomba NZARH Business Awards & HITO Annual Awards
in conjunction with NZARH Patrick Cameron, Photographic,
Editorial Stylist and Oceanic Hairdressing Masters Competition
Register now at

industryawards.co.nz
NEW ZEALAND ASSOCIATION
OF REGISTERED HAIRDRESSERS Inc.