Yvonne Richard

3661 Aurora Drive  Clarksville, TN 37040  (931) 436-9824  pvt_dotson@hotmail.com

Objective __________________________________________________________________________
Administrative assistant position focused on performing a variety of high-
level projects in support of organizational and executive level goals.
Profile _____________________________________________________________________________
Dynamic personable business professional who has demonstrated the capacity to
provide comprehensive support for executive-level staff; excels at embracing change,
and managing all essential tasks. Diplomatic with professionals and non-professionals at
all levels both inside and outside the workplace. Demonstrated strong history of
producing accurate and timely reports and meeting stringent guidelines.
Skills Summary ____________________________________________________________________
 Organizational Skills  Computer Savvy  Front-Office
 Problem Solving  Customer Operations
 Written Service  Professional
Correspondence  General Presentations
Office Skills ♦ Time Management
Employment History ______________________________________________________________
U-HAUL-ONLINE 06/23/2008-
10/21/2008
Telecommuting Hotline Agent
 Handled incoming and outbound calls from home, to or from customers in need of
emergency road service.
 Gathered detailed information about the caller’s emergency and verified the
customer’s account.
 Empathized with the customer and apologized for the situation.
 Dispatched appropriate shop or service providers to the customer’s location.
 Checked-up with the caller to ensure the emergency was being handled in a timely
manner.
CONVERGYS 06/5/2006-
07/10/2006
Customer Service Problem Resource Representative II
 Greeted customers in a professional manner and followed procedures.
 Listened attentively to customer needs and concerns.
 Demonstrated empathy.
 Clarified customer requirements.
 Probed for and confirmed understanding of requirement or problem.
 Confirmed customer understand of the solution and provided additional customer
education as need.
 Prepared complete and accurate work and updated customers’ files.
 Effectively transferred misdirected customer requests to an appropriate party.
 Maintained broad knowledge of client’s cellular phone and service.

UNITED STATES ARMY 06/26/2001-

02/22/2004
Personnel Administrative Specialist/ Supply Clerk
 Performed a variety of S-1/PAC duties in support of military personnel and their
family members.
 Typed, advised, and processed military correspondence in Soldier Readiness
Processing (SRP).
 Administered overseas briefings.
 Yvonne Richard
 Prepared SRP packets for pre-deployment. Page 2 of 2
 Completed deployment roster in Excel.
 Assumed expanded responsibilities during staff vacancies.
 Applied knowledge of provisions and limitations of Freedom of Information and
Privacy Acts.
♦ Maintained administrative and clerical duties and statistical data entry.
♦ Collaborated with management to manage and successfully complete assigned
projects.
♦ Supported and participated in planning, organizing, directing, training, and reporting
activities.
♦ Computed requirements, researched and identified supply and equipment needs
within demanding time frames.
♦ Interacted independently with customers to communicate information and coordinate
requested actions.
Education __________________________________________________________________________
UNIVERSITY OF PHOENIX, PHOENIX, AZ
Bachelor of Science in Health Administration Degree, 2009 GPA: 3.51/4.0

3661 Aurora Drive  Clarksville, TN 37040  (931) 436-9834  pvt_dotson@hotmail.com