Scribd Logo
Upload

Welcome to Scribd!

  • Attitudes

    Uploaded by

    SAJITH
    241 views4 pages
    This document discusses attitudes and job satisfaction. It defines attitudes as evaluations that predispose people to respond positively or negatively to targets. Attitudes have three components: cognitive, affective, and behavioral. Job satisfaction is a positive feeling about one's job and is influenced by factors like pay, nature of work, and supervision. Measuring job satisfaction can involve single or multiple questions. High job satisfaction is related to better performance, lower absenteeism and turnover. Organizational commitment also predicts these outcomes and has affective, continuance, and normative components. Strategies like rewards, job design, and fairness can enhance positive attitudes.

    Original Description:

    organisational behaviour

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document discusses attitudes and job satisfaction. It defines attitudes as evaluations that predispose people to respond positively or negatively to targets. Attitudes have three components: cognitive, affective, and behavioral. Job satisfaction is a positive feeling about one's job and is influenced by factors like pay, nature of work, and supervision. Measuring job satisfaction can involve single or multiple questions. High job satisfaction is related to better performance, lower absenteeism and turnover. Organizational commitment also predicts these outcomes and has affective, continuance, and normative components. Strategies like rewards, job design, and fairness can enhance positive attitudes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    241 views4 pages

    Attitudes

    Uploaded by

    SAJITH
    This document discusses attitudes and job satisfaction. It defines attitudes as evaluations that predispose people to respond positively or negatively to targets. Attitudes have three components: cognitive, affective, and behavioral. Job satisfaction is a positive feeling about one's job and is influenced by factors like pay, nature of work, and supervision. Measuring job satisfaction can involve single or multiple questions. High job satisfaction is related to better performance, lower absenteeism and turnover. Organizational commitment also predicts these outcomes and has affective, continuance, and normative components. Strategies like rewards, job design, and fairness can enhance positive attitudes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    ATTITUDES

    CHARACTERISTICS :
    § evaluations that predispose / incline a Tend to persist until something is done to
    person to respond in a positive or negative change them
    way toward specific targets Can fall anywhere between very favorable to
    ( person, object, issue, idea or a very unfavorable
    situation)
    Are directed towards some referent
    Can observe its consequences- but not the
    attitude

    Why are Attitudes


    of interest? Important?
    How are attitudes formed ?
    they predict employee behaviors • Personal values
    • Direct experiences
    • Personalities
    • Social learning : esp. for new employees
    • Culture

    ATTITUDES

    three components of an attitude :


    THREE COMPONENTS OF AN ATTITUDE
    ( the ABC model )

    1.cognitive component : knowledge / information a


    1) What one presumes to know about it
    person presumes to have about attitude object
    2) How one feels about it
    ( may be true, partially true, totally false)
    3) How one intends to behave towards it
    2.affective component : emotions , feelings of
    liking or disliking
    Have little conscious control over it

    3. behavioral components : intention to behave in


    a certain way toward attitude object

    1
    STRATEGIES FOR CHANGING
    Positive attitude towards team lead : ATTITUDES

    Cognitive part : believes that team lead


    has high technical ability  try to change one component
     provide new experience with attitude
    Affective part : positive feelings object that conflicts with prior
    attitude
    Behavioral intention : accepting team  influence through friends & peers
    lead’s directions and task assignments  adopt co-opting approach
     use of fear

    cognitive dissonance theory

    any form of dissonance is uncomfortable


    ·proposed by Leon Festinger ( late Ways of reducing this tension :
    1950s ) • changing the underlying attitude
    · cognitive dissonance • changing future behavior
    any incompatibility between two or • Developing ways of explaining or
    more of a person’s attitudes or rationalizing the inconsistency
    between his behavior and attitudes

    desire to reduce dissonance determined


    by

    1. importance of elements creating the


    dissonance

    2. degree of control a person believes Key work related attitudes:


    he has over the elements causing Tap positive or negative
    dissonance evaluations held about aspects of
    work environment

    3. size of the rewards involved

    2
    Job Satisfaction
    M e a s u r in g J o b
    S a tis fa c tio n
    positive feeling resulting from the
    assessment of one’s job S in g le S u m m in g
    One of the most frequently studied G lo b a l u p Jo b
    R a t in g F a ce ts
    work attitudes by OB researchers
    C h a p te r 3 14

    overall feeling different aspects


    Typical factors :
    pay , nature of work ,
    promotion opportunities,
    supervision &
    relations with co-workers

    which is better ? Some popular measures of job satisfaction :


    1.Job Descriptive Index (JDI).
    former is as valid as the later
    measures five aspects of job satisfaction:
    Pay, nature of Job,
    best explanation : concept of job Promotional opportunities,
    satisfaction inherently so broad that supervision and co-workers
    single question captures its essence
    2.The Minnesota Satisfaction Questionnaire
    (MSQ)

    Consequences of Job Satisfaction


    Attitudes : key work related attitudes
    Job satisfaction affects :
    2. job involvement :
    Performance (Individual level · degree of psychological identification with job and
    &Organizational level) considering perceived performance level important
    to self- worth
    Customer satisfaction, Absenteeism,
    · high levels of job involvement related to :
    Turnover ,Organizational Citizenship •fewer absences and turnover
    Behavior •OCB and job performance
    3. organizational commitment
     strength of identification with one’s employing
    organization
     a good predictor of absenteeism, turnover

    3
    organizational commitment
    1. Affective Commitment : emotional attachment to
    the organization organizational commitment
    •Stay because they want to. 3. Normative Commitment :
    2. Continuance Commitment based on moral or ethical reasons
    based on costs in leaving an organization.
    Stay because they have to.
    stay with an organization because they
    “Golden handcuffs “ think they should do so.

    Some of ways of enhancing job satisfaction ,


    commitment & positive work related attitudes:
    Provide reasonable rewards & job security

    Measuring employee Design jobs carefully


    attitudes Match jobs and people
    Hire employees whose values closely match
    organization’s values
    Most popular method : attitude
    surveys Treat employees fairly

    You might also like