MCB Internship Report

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INTERNSHIP REPORT ON
MUSLIM COMMERCIAL BANK
Prepared by:
Name:
Mudassar qudeer
Class:
M. Com.
Roll No.:
14291
Session:
2013-2015
Registration No.:
2013-GCUF-2015
COLLEGE OF COMMERCE GOVERNMENT COLLEGE

UNIVERSITY, FAISALABAD
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INTERNSHIP REPORT COMPLETION CERTIFICATE
It is certified that the Internship Report has been successful completed by the students under my
supervision. It is also certified that the Report meets all criteria and standards laid down for Completion
of Degree.
The Details are as Follows:
Organization Name:
Muslim Commercial Bank ,Pakistan
Student Name
Mudassar qudeer
Class
M. Com.
Roll No .
14291
Session
2013-2015
Registration No.
2013-GCUF-2015
Signature:
Name of Internal Supervisor
Date:
3
ORGANIZATION CHART
Organization Name
Muslim Commercial Bank Pakistan
Year of Foundation
July 9, 1947
Authorized Capital
PRs.1500,000,000
National Tax Number
0700267-0
General Sales Tax Number

Business Nature
Organization/Company Type
Individual/Parent Company/Subsidiary Company/Any Other

Sole
Proprietorship/Partnership/Company
by
Shares/Company Limited by Guarantee/Trust/Any Other
Principal Activity
Manufacturing/Trading/Services/Any Other
Major Product(s)/Service(s)
Banking/Financing/Leasing
Bi Product(s)/Service(s)
Utility bills
Mailing Address
Chak jhumra
Phone No.
041-8763256
Fax
041-8763256
Website
https://www.mcb.com.pk
E-Mail
mcb0342@mcb.com.pk
Facebook
Limited
https://www.facebook.com/pages/MCBbank/106023629438624?fref=ts
Dedication
My report is dedicated to my parents and teachers who are always with me in Every
Hardships of life and has waited for me to be here at Final stage.
May! Allah Give them Long Life (AMEEN)
Acknowledgement
Most grateful to Almighty Allah who enabled me to utilized my knowledge and skills for the
preparation and completion of this internship report. I want to express my most humble
gratitude to my supervisor and all other teachers and class fellows who furnished me with the
opportunity to complete report I am also thankful to the Manager Mr. Muhammad Farhat of
MCB, Chak Jhumra. I am also grateful to my colleagues and friends who provided with the
moral support during the completion of this report.
Mudassar qudeer
Table of Contents
Chapter No. 1
INTRODUCTION OF THE COMPANY...................................................9
Chapter No. 2
ORGANIZATIONAL STRUCTURE.......................................................19
Chapter No. 3
PRODUCT AND SERVICES....................................................................27
Chapter No. 4
PERSONAL INTERNSHIP EXPERIENCE............................................44
Chapter No. 5
SWOT ANALYSIS......................................................................................49
Chapter No. 6
FINANCIAL STATEMENT ANALYSIS.................................................53
Chapter No. 7
CONCLUSION..........................................................................................66
EXECUTIVE SUMMARY
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MCB is one of the leading banks of Pakistan incorporated in 1947. MCBBank has
made significant contributions in building and strengthening both corporate and retail banking
sector in Pakistan.
MCB of Pakistan possesses an imperative and historical importance in the banking sector of
Pakistan. It always remains the center of hustles in business activities. It always endows with
great covenant of rally round in terms of funds and services at all epochs of its dynamism.
The main purpose of internship is to learn, by working in practical environment and to
apply the knowledge acquired, during the studies, in a real world scenario in order to tackle the
problems. In this report the detailed analysis of the organization has been done and all the
financial, technical, managerial and strategic aspects have been evaluated to analyze the
current position of the organization. Along with it, the background analysis, the prevailing
Competition analysis, the business process analysis, and the internal environment and external
environment of the organization have been discussed and the recommendations & suggestions
for the improvement have been made wherever required. During my eight weeks internship
program, I mainly worked with the following departments:
GENERAL BANKING, ACCOUNTS, CREDIT and FOREX, These departments have been
discussed in detail and all the policies and procedures have been described thoroughly.
This report will provide a complete and clear image about MCB Bank Limited.
Chapter No. 1
INTRODUCTION OF THE COMPANY
1.1 Vision Statement

Our vision is to be the leading financial services provider, partnering with our customer
for a more prosperous and secure future.
1.2 Mission Statement
We are a team of committed professionals, providing innovative and efficient financial
solution to create and nurture long-term relationship with our customer. In doing so, we ensure
that our shareholders can invest with confidence in us.
1.3 BRIEF HISTORY OF THE ORGANIZATION

The history of MCB can be divided into four main Phases:
1.3.1
Development Phase
Nationalization Phase
Privatization Phase
Present Position of MCB
DEVLOPMENT PHASE
MCB Bank Limited was incorporated by the Adamjee Group on July 9, 1947, under
theIndian Companies Act, VII of 1913 as a limited company. The bank was established with a
view to provide banking facilities to the business community of the South Asia. After
thepartition of the Indo-Pak subcontinent, the bank moved to Dhaka (then the capital of
formerEast Pakistan) from where it commenced business in August 1948. In 1956, the
banktransferred its registered office to Karachi, Where the head office is presently located.
Thus,the bank inherits a 64 years legacy of trust of its customers and the citizens of
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Pakistan.MCB Bank is not an overnight success story. It started with a share capital of Rs 30
million which is divided into 3 million ordinary shares of Rs 10 each.
1.3.2 NATIONALIZATION PHASE

The 1960s decade is stated as the golden era in Pakistans economic and financial
development. The banking sector also registered noticeable growth during that period and lent
a strong helping hand to the government to achieve rapid economic growth of the country. But
in early 1970s this scenario changed altogether. The separation of East Pakistan(now
Bangladesh) and induction of the government led by Zulfiqar Ali Bhutto were the most
significant events of early 70s having far reaching effects on the banking system. In the wake
of rapidly changing conditions of the country, the government decided to nationalize all the
commercial banks so that the nation as a whole can benefit from a better use of resources.
Consequently, the Muslim Commercial Bank was nationalized under the Banks
(Nationalization) Act, 1974 promulgated on January 1, 1974. In the banking sector, the then
government decided to retain only five major banks by merging all the smaller banks with the
large ones. As a result of this policy, the Premier Bank was merged into Muslim Commercial
Bank in 1974.
1.3.3 PRIVITIZATION PHASE

This was the first bank to be privatized in 1991 and the bank was purchased by a
consortium of Pakistani corporate groups led by Nishat Group. The banks after nationalization
came under political and bureaucratic control and deviated from normal banking practices.
Some of their senior executives were tempted to nurture a culture of obliging big businessmen,
feudal and political influential. They sacrificed their personal integrity and interest of banking
sector for gaining promotion and accumulating personal wealth. That is how banking sector
started losing its upright and professional institutional image from mid-80s and its downward
slide started which touched new low during 1990s. Then PML government also became
conscious of the falling standard of the banking sector and decided to privatize all the
commercial banks. Banks (Nationalization) (Second Amendment) Ordinance 1991 was also
promulgated to pave the way for privatization of banks in Pakistan. In the wake of above
amendments, 26% shares valuing Rs. 149.8 millions of the Muslim Commercial Bank, held by
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the State Bank of Pakistan were sold and the Banks management was transferred to the
purchasers of these 26% shares. Mian Mohammad Mansha is the Chairman of the MCB and
has played instrumental role in its success.
1.3.4 PRESENT POSITION OF MCB

MCB has significant contributions in building &strengthening both corporate and retail
banking sector in Pakistan. Since privatization, MCB's growth has been phenomenal. Today,
MCB in one of the largest foreign banks in Sri Lanka, the first bank in Pakistan to launch
Global Depository Receipts (GDR) in 2006, has strategic foreign partnership with Maybank of
Malaysia which holds 20% shares in MCB through its wholly owned subsidiary Mayban
International Trust (Labuan) Berhad since 2008, has international indirect regional presence in
Dubai (UAE), Bahrain, Azerbaijan, Hong Kong and Sri Lanka and serving through a domestic
network of over 1,150 branches and over 690 ATMs across Pakistan with a customer base of
4.96 million (apprx.) MCB is reputed as one of the most sound financial institution and as one
of the leading banks in Pakistan with a deposit base of PKR. 545 bln (apprx.) and total assets
of PKR 766 bln (apprx.). The bank is versed as one of the oldest and most responsible banks in
Pakistan and has played pivotal role in representing the country on global platforms while
being one of the few institutions that are recognized and traded in the international market.
The bank has also been acknowledged though prestigious recognition and awards by Euro
money, MMT, Asia Money, SAFA (SAARC), The Asset and The Asian Banker.
1.4OBJECTIVES
This internship offers me an incredible opportunity to gain real-world experience in the
high-stakes finance industry. The primary objective of the project is to forecast or determine
the actual financial status and performance of an organization.
Following are important objectives of studying the organization:
To learn about Capital Adequacy, Asset and Liability Management, Interest Rate Risk ,
Liquidity, Asset Quality & Profitability of bank.
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To monitor the adequacy and effectiveness of the internal control system and Financial
Reporting Framework.
Assessment of the companys financial condition through the financial statements.
Analyzing savings and investment trends in banking sector.
To describe the impact of financial decisions on the health and functioning of the
overall organization.
To examine the Innovations in customer service in banking.
1.5
AWARDS & ACHIEVEMENTS
2014 The Asset Triple A: Best Bank - PakistanBest Domestic Bank - Pakistan
2014 The Asset Triple A: Best Bank of the year 2013 Large Bank
2014 CFA 11th Excellence Awards: Most Stable Bank of the year 2013
2014 CFA 11th Excellence Awards: Best of the Best Domestic Bank
2014 Asiamoney Awards:
Strongest Bank in Pakistan 2014
2014 The Asian Banker (USA):
1st - BCR Award 2013 - Banking Sector
2014 ICAP and ICMAP:1st Runner up - BCR 2013 in Banking Sector Category
2013 The Asset Triple A:
Best Domestic Bank - Pakistan
2013Euromoney:
Best Bank in Pakistan
2012NFEH:
CSR Business Excellence Award
2012 ICAP and ICMAP:
2nd Best Corporate Report Award 2011

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2012 World Finance:
Best Commercial Bank - Pakistan
2012 Pakistan Centre for Philanthropy:
PCP Corporate Philanthropy Award
2011
CFA Association Pakistan:
Most Stable Bank of the Year
2011
CFA Association Pakistan:
Best Bank of the Year
2011
Euromoney:
2011
ICAP / ICMAP:
BCR Award 2010 - Banking Sector
2011
SAFA:
Joint 2nd Runner-up for BCR 2010
2010
MMT Award:
2009
Asiamoney:
Best Domestic Bank in Pakistan
2009
The Asset:
2008
Euromoney:
Best Bank in Asia
2008
Euromoney:
2008
Asiamoney:
2006
Asiamoney:
2006
Euromoney:
2005
Asiamoney:
2005
Euromoney:
2004
Euromoney:
2004
Asiamoney:
2003
Euromoney:
2001
Euromoney:
2000
Euromoney:
Worlds Best Mobile Money Transfer Bank
1.6 NATURE OF THE ORGANIZATION:

MCB Bank Limited is a banking company incorporated in Pakistan and is
engaged in commercial banking and related services. The Banks ordinary shares are listed on
all the stock exchanges in Pakistan whereas its
Global
Depository Receipts (GDRs)
representing two ordinary shares are traded on the International Order Book (IOB)
system of the London Stock Exchange.
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MCB Bank Limited is a Pakistan-based company. The Bank operates in four business
segments:
Corporate finance
Trading and sales
Retail and consumer banking
Commercial banking
CORPORATE FINANCE
Corporate
finance
includes
underwriting,
securitization,
investment
banking,
syndications; initial public offerings (IPO) related activities (excluding investments) and
secondary private placements.
TRADING & SALES
Trading &sales segment includes fixed income, equity, foreign exchange commodities,
lendings to financial institutions and brokerage debt.
RETAIL & CONSUMER BANKING
Retail & consumer banking includes retail lending and deposits, banking services,
private lending and deposits, banking services and retail offered to its retail customers and
small and medium enterprises.
COMMERCIAL BANKING
Commercial banking segment includes project finance, export finance, trade finance,
leasing, lending, guarantees and bills of exchange relating to its corporate customers.MCB is
one of the leading banks of Pakistan. Its deposit base of Rs. 368 Billion and total assets over
Rs.500 Billion. MCB soon earned the reputation of a solid and conservative financial
institution managed by expatriate executives. In 1974, MCB was nationalized along with all
other private sector banks. The Bank has a customer base of approximately 4 million, a
nationwide distribution network of over 1,000 branches and over 450 ATMs in the market
during the last fifteen years, the Bank has concentrated on growth through improving service
quality, investment in technology and people, utilizing its extensive branch network,
developing a large and stable deposit base.
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1.7 NUMBER OF EMPLOYEES

1.7.1 BOARD OF DIRECTORS
Mian Mohammad Mansha(Non-Executive Director)
Chairman
S. M. Muneer(Non-Executive Director)
Vice Chairman
Tariq Rafi (Non-Executive Director)
ShahzadSaleem (Non-Executive Director)
Sarmad Amin (Non-Executive Director)
Aftab Ahmad Khan (Non-Executive Director)
MianRazaMansha (Non-Executive Director)
MianUmerMansha (Non-Executive Director)
Dato Seri Ismail Shahudin(Non-Executive Director)
Ahmad AlmanAslam* (Non-Executive Director)
Muhammad Ali Zeb (Non-Executive Director)
MohdSuhail Amar Suresh (Non-Executive Director)
Imran Maqbool (Executive Director)
President & CEO
1.7.2 KEY MANAGEMENT
1.7.3 Audit Committee
Members
Tariq Rafi Chairman
Aftab Ahmad Khan
Dato' Seri Ismail Shahudin
Ahmad AlmanAslam
1.7.4 Human Resource Committee
Members
Mian Mohammad Mansha Chairman
MianRazaMansha
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Ahmad AlmanAslam
President & CEO
1.7.5 Risk Management and Portfolio Review Committee
Members
MianUmerMansha Chairman
Mr. Sarmad Amin
Muhammad Ali Zeb
Datuk Abdul Farid Bin Alias
President & CEO
1.7.6 Business Strategy and Development Committee
Members
Mian Mohammad Mansha Chairman
MianRazaMansha
S. M. Muneer
MianUmerMansha
Datuk Abdul Farid Bin Alias
Ahmad AlmanAslam
President & CEO
1.7.7 Committee on physical planning and Contingency Arrangements
Members
Mr. Sarmad Amin Chairman
MianUmerMansha
S. M. Muneer
President & CEO
1.7.8 SBP Report Compliance Monitoring Committee
Members
S.M. Muneer
Sarmad Amin
Ahmad AlmanAslam
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President & CEO

Chief Financial Officer
Mr. Salman Zafar Siddiqi
Company Secretary
Syed MudassarHussain Naqvi
Auditors
Kamran ZaffarMuggo
1.7.8Chairmans Message
We at MCB Bank Limited are proud to announce anothersuccessful year based on our
performance in 2012.Customer satisfaction remained our top priority, along
withensuring growth and profits for our valuable stakeholders.
Our Management, Board and Regulators have played anintegral part in ensuring our
success in the past year, andfor that we remain humbly grateful.
The year 2012 was not without its challenges. There wereinfrastructure problems on
account of energy shortages, law & order situation, low economic growth and
generally pessimistic business sentiment. There were frequent bouts of speculation
against rupee with memories of 2008 still fresh in the nations psyche. During the
year central bank focused on economic growth and private sector credit revival. The
policy rates were slashed by 250 basis points and at the same time the minimum rate
on the deposit was raised by 1 percent creating a challenge for the banking industry.
Despite the many challenges faced, MCB Bank Limited continued to flourish in
terms of our infrastructure, IT, corporate social responsibility, and reaped benefits for
our shareholders. We launched new products and upgraded current services in line
with our tradition. MCB has always stood for excellence and we plan to keep it that
way. As always, we look forward to your continuous support in the coming years.
Together we can reap the benefits ofrewarding partnerships and bank on a positively
brighterfuture.
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Mian Mohammad Mansha

Chairman
February 07, 2013
MCB Bank Limited
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Chapter No. 2
ORGANIZATIONAL STRUCTURE
2.1 Organizational Hierarchy Chart
General Manager
Regional Manager
Branch Manager
Branch Credit Committee
Credit Department
Internal Auditor
Customer Service Department
General Banking
Account Opening Department
Cash Deposit Department
Foreign Exchange Department
Bills Remittances Department
Clearing Department
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2.2 MEDIOCRE LEVEL MANGEMENT

The organization chart within a department and in different offices as follows:
Divisional Heads .. Head Office
Regional Head (EVP) .. Regional Office
Zonal Head (VP) .. Zonal Office
Branch Manager .. Branch
(VP, AVP, GRADE 1, 2, 3)
2.3 MAIN OFFICES

Principal Office
MCB 15 Main Gulberg, Lahore.
UAN: (042) 111-000-111
PABX: (042) 36041998-9
Website: www.mcb.com.pk
Email: info@mcb.com.pk
Shares Registrar
M/s. THK Associates (Pvt.) Ltd., State Life Building No.3,
Dr. Ziauddin Ahmed Road, Karachi
Corporate Office
MCB House, Jail Road, Lahore
ORGANIZATIONAL STRUCTURE OF THE BRANCH
A well-developed and properly coordinate structure is an important requirement for the
success of any organization. It provides the basic framework within which functions and
procedures are performed. Any organization needs a structure, which provides a framework for
successful operations. The operation of an organization involves a number of activities, which
are related to decision making, and communication of these decisions. These activities must be
well coordinated so that the goals of the organization are achieved successfully.
2.4 DEPARTMENTS OF TANDLAIWALA BRANCH
(0982)
The departments are as under
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General Banking Department

o Clearing Department
o Remittance Department
Credit Department
Accounts Department
Foreign Trade
Internal Control Department
2.4.1 CLEARING DEPARTMENT

Clearing means collection of cheques receive from our customers but drawn on other
banks. Receiving the instruments deposited by customers posting the amount of instruments in
credit of customers account ifcheque returns from the concerned bank, the customer account is
debited. Crossing stamp is put on the instrument and slip given to customer on receipt of the
instrument. Clearing stamp and payee account credited are put on the instrument and the
voucher. Clearing House has provided this facility. Clearing house facilitates different banks, in
one city, to get their cheques drawn upon other banks to be cleared.
Cheques lodged in clearing constitute in clearing constitute two types of clearing:
Outward Clearing
Inward Clearing
2.4.2 Outward Clearing

When cheques, TCs and other negotiable instruments drawn upon other banks like
NBP, ABN AMRO of the same city (as Lahore) are presented in MCB bank to deposit them
in the respective payees accounts, these instruments are lodged in outward clearing (o/w clg)
of MCB bank.
Procedure of Outward Clearing
The name of the branch appears on its face where it is drawn
It should not stale or post - dated or without date.
Amount in words and figures does not differ.
Signature of the drawer appears on the face of the instrument.
Instrument is not mutilated.
There should be no material alteration, if so, it should be properly authenticated.
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If order instrument suitably indorsed and the last endorsees account being credited.
Endorsement is in accordance with the crossing if any.
The amount of the instrument is same as mentioned on the paying-in-slip and
Counterfoil.
The title of the account on the paying-in-slip is that of payee or endorsee (with the exception
of bearer cheque).
If an instrument received other than MCB of Pakistan then special crossing stamp is
affixed across the face of the
instrument. Clearing stamp is affixed on the face of the
instruments, paying-in-slip and counterfoil (The stamp is affixed in such a manner that half
appears on counterfoil and paying-in-slip). The instrument is suitably discharged, where a
bearer cheque does not require any discharge and also an Instrument in favor a bank not
need be discharged.
Return Outward Clearing

Over writing
No stamp of clearing or if it is not clear
No stamp of crossing or if it is not clear
2.4.3 Inward Clearing

Inward clearing means cheques drawn on us and presented by other banks. In inward
clearing Branch acts as paying banker. After realization of inward clearing, banks deposits are
decreased as bank makes payment to other banks from the balances held by the branch. This
realization of inward clearing is also referred to as responding to the clearing. Chequesand
other negotiable instruments instruments (PO, DD, PS,CDR Etc.) drawn on MCB, sent by
other banks, constitute the inward clearing of MCB.
Procedure of Inward Clearing
Instruments with schedules are received from NIFT.
Amount of each instrument entered is in inward clearing register.
Instruments are detached and handed over to the deposits and other respective department for
checking and
payment.
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In case of any instrument is returned, return memo is prepared stating the reason of
the
return.
Entry is made in cheques Return register.
Cheques return charges are recovered from the party as per charges schedule.
Checking / Return of Instruments
Over writing
No stamp of clearing or if it is not clear
No stamp of crossing or if it is not clear
2.5 REMITTANCE DEPARTMENT

The Remittance department deals with the transfer of money from one place to another.
Funds transfer facility or remittance of funds is one of the key functions of the banks all over
the world. Remittances through banking channels save time, costs less and eliminate the risks
involved in physical transportation of money from one place to another. MCB Bank of
Pakistan transfers money in the following ways.
Pay Order
Demand Draft
Mail Transfer
Telegraphic Transfer
Pay Slip
Call Deposit Receipt
Letter of Credit
TravelersCheque
Demand Draft
It is used for payment made outside the city. It is write on the name of head office.
Accounting entry by drawing branch. When the customer purchases a draft, the drawing
branch sends the advice (a copy of DD) to the drawee branch and the original copy of DD is
given to the purchaser. On the arrival of advice the drawee branch debits HO account and
credits the DD payable account. When the customer comes with the original DD to the
drawee branch, his account is credited by debiting the DD payable account.
Pay Order
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Payment Orders are issued for the money transfer with in the city. Pay order is made for
local transfer of money. Pay order is the most convenient, simple and secure way of transfer of
money.
Mail Transfer
A Mail Transfer is a form of remittance in which the amount remitted by a customer or
a non-customer is directly credited to the account of the beneficiary with another branch. Move
your money safely and quickly using MCB Mail Transfer service. And MCB also offer the
most competitive rates in the market. They charges postage charges on issuing mail transfer.
When the money is not required immediately,
The remittances can also be made by mail transfer (MT). Here the selling office of the bank
sends instructions in writing by mail to the paying bank for the payment of a specified amount
of money. Debiting to the buyers account at the selling office and crediting to the recipients
account at the paying bank make the payment under this transfer.
Telegraphic Transfer
Telegraphic Transfer is a form of remittance, which is advised by telegram, telex or fax
machines. The fundamental principles of such transfer are otherwise identical with the Mail
Transfer. It is the message, which is sent from one branch to another on the order of payer to
payee through wire. It is one of the quickest means to transfer fund through the use of
telex/fax/internet or cable.
2.6 ACCOUNTS DEPARTMENT
Opening of account is the most important department of the Branch as this is a contract
between the customer and bank. All future transaction/operation are carried out as per this
contract and any deviation may jeopardize the banks interest. The opening of a new account is
the establishment of customer banker relationship. By opening an account at a bank, a person
becomes a customer of the bank. The customers can open following accounts:
Current Account (CD A/C)

Profit and loss sharing Account (PLS A/C)
Basic Bank Account (BBA A/C)
Fixed Deposit (FDR/TDR)
2.6.1 Account Opening

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When a client comes to the bank, and makes a request for opening of an A/C. The
officer says that first fill up a prescribed application form. If he/she wants to open a PLS A/C,
then he/she has to fill a form according to the account and fill the KYC form by bank
representative.
Requirements
ID Card of applicant
ID Card of father, mother, brother, sister, husband or relationship
Student card (if applicant is student)
Two photos for illiterate person or those who not use sign
2.6.2 Documents Attach with A/C Opening Form

A/C opening form
Specimen signature card
Zakat form (for non-Muslims)
Deposit slip
Requisition form
Issuance of Cheque Book
After opening an A/C with the bank, the A/C holder once again makes a request in the
name of bank for the issuance of a cheque book. The A/C holder mentions title of A/C, A/C
number, sign it properly and mentions the no of leaves he requires.
2.7 CREDIT DEPARTMENT

The bank is profit seeking institution. It attracts surplus balance from the customer at
low rate of interest and makes advances at a higher rate of interest to the individuals and
business firms. Credit extensions are the most important activity of all the financial institutions,
because it is the main source of earnings. Advances department is one of the most sensitive and
important department of the bank. The major portion of the profit is usually earned through this
department. The job of this department is to make proposals about the loans; the credit
management division of head office directly controls all the advances.
The advances
Department receive application from intending borrowers. After receiving application the
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advance department processes it further. After analyzing and detailed investigation, they decide
whether to approve the loan or not. Some loan approvals are made by the Manager of the
branch within his powers as prescribed by the banks higher authorities, while some loan
applications are submit to higher authorities for their approval.
Some advances are of the following nature
Loan against Gold
Agriculture advance to farmers
Medium term advance for working capital
Long term advance for setting industry
Short term advance to businessman
2.8 INTERNAL CONTROL DEPARTMENT

Role of branch compliance department is to reconcile the prescribed frequencies,
investigate long pending reconciliation item, and ensure correct treatment every half-year and
clearing system service branch-in major cities. Internal control is the integration of the
activities, plans, attitudes, policies and efforts of the people of the bank working together to
provide reasonable assurance that the organization will achieve its objectives and mission.
2.9 DEPARTMENTS OF THE MCB

Commercial Banking Group
Consumer Banking Group
Corporate Banking Group
Islamic Banking Group
Treasury and Forex Group
Audit &Rar Group
Operations Group
Human Resource Group
Business Development and New Initiatives
Information Technology Group
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Compliance Group
Risk Management Group
Investment Group
Internal Control Group
Chapter No. 3
PRODUCT AND SERVICES
3.1 MCB CORPORATE FINANCING

MCB Corporate Financing provides access to diversified financing options, including working
capital loans, term loans, trade finance services and investment banking.
Working Capital Loans

Based on the customers specific needs, the Corporate Bank offers a number of
different working capital financing facilities including Running Finance, Cash Finance, Export
Refinance, Pre-shipment and Post- shipment etc. Tailor- made solutions are developed keeping
in view the unique requirements of your business.
Term Loans
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MCB offers Short to Medium Term Finance to meet capital expenditure and short term
working capital requirements of our customers. The loans are structured on the basis of
underlying project characteristics and cash flows of the business.
Trade Finance Services

Under Corporate Banking MCB offers trade finance services that include an entire
range of import and export activities including issuing Letters of Credit (L/Cs), purchasing
export documents, providing guarantees and other support services.
Cash Management
Cash Management provides a wide range of value added services to large corporations
through its vast network of online branches. Our structured and customized products enable
our customers to realize their sales proceeds swiftly from all over the country, supported by
real-time MIS.
Transaction Banking Division

Transaction Banking provides wide range of value added services to large corporations
through its vast network of real-time online branches network. Our structured and customized
products enable our customers to realize their sales proceeds swiftly from all over the country,
supported by real-time MIS. The basic products offered by Transaction Banking Division are
as under:
Collections
Payments
Channel Financing
Local Rupee Drawing Arrangement
Home Remittances
3.2 MCB RETAIL BANKING

3.2.1 DEPOSIT ACCOUNTS
Current Account
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MCB Bank offers a variety of current accounts to cater to the everyday transactional
needs of various customers. These accounts ensure ease and freedom to bank from any of the
1,181 branches across the country. The different accounts include: the basic account that has no
minimum balance; Business Account offering free online transactions, Demand Drafts, Pay
Orders and lots more to meet the day to day business requirements; Current Life Account
which offers the security of life insurance free of cost; and for all the others the conventional
Current Account.
Savings Account
It offers a wide array of savings products that suit short term growth & transactional
needs. Our savings accounts offer attractive profit rates as well as flexibility to transact. PLS
savings has a lower minimum balance requirement. In addition, a unique product: Smart
Savings is an account run solely via a debit cart, offering a very competitive rate to small
savers.
Foreign Currency Account

Enjoy the confidence of operating an international account, locally. MCB Foreign
Currency Account offers the option of earning attractive returns on your Foreign Currency
Investment.
Smart Dollar Account

MCB Smart Dollar Account is a sensible way to maintain or grow your US Dollar
deposit across USD Current, Savings or Term Deposits.
Special Term Deposits

With a wide range of choices and tenors, you can open one or more term deposit
accounts that best suit your current or long term needsMCB Term Deposits offer attractive
short tomid-term investment options with flexibility, convenience and security. With various
tenor options available customers can choose one that suits their needs. This is combined with
different profit payout options and the added facility of being able to avail credit facility
against their deposits.
Business Accounts
MCB Business Account lets you build your business through the accrued savings from
discounted transaction fees, and more

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MahanaKhushaliBachat
MCB Monthly Khushali Scheme provides you with a steady income every month. Just
purchase a Monthly Khushali Certificate and you will enjoy a steady income of your total
deposit every month. Terms deposit.
3.3 MCBBANCASSURANCE
Combining the best of banking and insurance solutions, MCBBancassurance has
created a one-stop shop for all your financial and insurance needs. Whether you want to save
for your childs education or marriage, for the security of dignity after retirement or gaining
maximum return on savings, MCBBancassurance has a plan just for you.
Flexi Life
Life Partner
EduCare
DreamWedding
CapitalSure
RetireEasy
IncomeMax
FutureAssure
ProtectionPlan
3.4MCBS REMITTANCE
Fast, secure and easy-to-use, MCB's Remittance Services is an efficient way to transfer
money overseas. You can remit funds from any country to Pakistan through Swift System.
MCB Home Remittance provides a seamless inflow of foreign remittances credited in the
beneficiarys account within minutes. Cash payments can also be made at our designated
branches on behalf of Xpress money, Samba (Speed cash now) and MoneyGram, along with
cash payments from other correspondents all over the world.
3.5MCB LOAN PRODUCTS
Car4U
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MCBCar4U not only gets a car of your own choice but is also affordable with
competitive mark-up, flexible conditions, easy processing and above all, no hidden costs.
Business Sarmaya
Good cash flow is the key to any successful business. MCB Business Sarmaya offers
running finance facility against your house/ flat, insuring a steady cash flow for your business.
PyaraGhar
MCBPyaraGhar is an ideal Home Finance from your own bank that lets you Purchase,
Renovate or Construct your home the way you have always wanted. Having your own home
was never so easy.
Easy Personal Loan

MCB Easy Personal Loan provides you with the financial advantage to do things
you've always wanted to but never had the sufficient funds for. Take that much-needed holiday.
Buy a car. Refurnish your house. Purchase a new TV. Finance a better education for your
children.
Instant Finance
With MCB instant Finance get a loan instantly at any MCB branch against liquid
collateral at competitive pricing.
3.6 MCB RUPEE TRAVELERS CHEQUE

It is a safe and secure way to make payments nationwide. MCB Rupee Travelers
Cheque, being the market leader, is the most widely accepted way to pay cash for travel-related
purposes MCB Rupee Traveler's Cheques were first introduced in 1993 as safe cash for
traveling and travel related purposes.
3.7 MCB ONLINE SERVICES
ATMs
MCB has one of the nation's largest ATM networks with over 690 ATMs and still
growing. MCB ATMs give you 24-hours convenience of cash withdrawal, mini-statement,
utility bill payment, funds transfer services and much more. With MCB Mobile ATM not only
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do we provide you with world class banking service but we also provide convenience. Our
innovative mobile ATMs ensure that you are given service close to you.
Call Center
The state of the art MCB call center is the right choice to keep you in step with your
everhectic schedule by providing you services relating to your account and Smart card at any
point in time. Theres no easier way to bank than the new enhanced 24/7 MCB Call Center,
which blends innovation and convenience to provide Banking Services that go beyond
expectations. With MCB Call Centre you can maintain your VISA credit & ATM/Debit cards,
check your account balances, confirm last 5 transactions, pay utility &mobile phone bills, topup your mobile, pay MCB Visa Credit Card bill from your MCB account, transfer money
within your own accounts in MCB and register complaint.
Mobile Banking
At the forefront of technological excellence, MCB proudly introduces MCB MOBILE
BANKING. MCB Mobile is a quick easy and secure way to recharge mobile phones, transfer
money, pay bills and do much more.
No need to visit a branch or an ATM anymore, login to www.mcbmobile.com using your
mobile phone and start transacting.
Bill Payments
MCB easy bill pay offers unmatched convenience to pay your utility and mobile phone
bills or re-charge your prepaid mobile phone accounts anywhere, anytime with security and
peace of mind. MCB is the only bank that offers you 3 convenient options of making bill
payments to PTCL, SSGC, SNGPL, KESC, Mobilink, Supernet,LESCO,HESCO, and Ufone.
So, save your precious time by avoiding long queues and pay your bills through MCB Easy
Bill Pay.
Online Banking
MCB has a fast growing network of over 1,100 online branches in the country
providing customers real time online transaction facilities.
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3.8 MCB CARDS
Smart Card
MCB Smart Card is the key that enables access to convenient banking services. Smart
Card allows you to manage your account, withdraw cash, transfer funds, pay utility and mobile
bills, recharge prepaid connections, and register for mobile and internet banking services and
much more. The convenience and flexibility of MCB Smartcard will help you live a smarter
life. It not only helps you manage your expenses, but also eliminates undue interest on your
day to day credit card transactions. Your balance is always within your reach and you spend
accordingly. MCB now brings MCBSmartcard a secure and convenient instrument of payment
with unmatched functionalities. It provides 24-hour direct access to your bank account.
Debit Card
Now MCB brings a secure, convenient and quick payment facility that enables you to
do purchasing by using your existing MCB ATM / MCB Smart Card as a DEBIT CARD.
Visa Credit Card

MCB offers a complete suite of Classic, Gold and Platinum Visa Credit Cards focusing
on providing, superior service, travel privileges & shopping pleasure. It also offers
comprehensive insurance & installment plans, reward points and SMS alerts that give a
different feel to the world of Credit Cards. These unique features include i-revolve, which
makes variable mark-up rate available to customers allowing them to repay at affordable rates.
3.9 MCB INVESTMENT BANKING

Make the most of your wealth with investment opportunities that match your unique
financial aspirations. MCB Investment Services offer distribution of mutual funds managed by
the leading fund managers of Pakistan. We can suggest the products most suited for your needs,
or work with you to create a personalized solution completely focused on your expectations of
the capital markets MCBgoal is to provide best financial solutions to client helping them
achieving their objectives and support economic growth of the Country.The basic services
offered by investment banking are as under:
Project & Structured Finance

Syndicated Loans and Debt Capital Markets
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Quasi Equity/Hybrid Instruments

Advisory Services
Facility Administration
Commercial Banking
3.10MCB AGRICULTURE PRODUCTS

MCB has been providing finance to the agriculture sector since 1973. With the help of
our vast branch network, specialized staff posted in the branches, multiple and diversified
product range, we cater to the financing requirements of the farming community spread
throughout the country and facilitate in achieving increased productivity.
Shadabi Plan
Khushali Scheme
Tractor Finance Scheme
Aabiari Scheme
Grower Finance
Dairy & Meat Plan
Baghbani
Baghbani
3.11VIRTUAL BANKING
MCB provides the convenience of banking via internet, whether at home, office or on
travel, log on to www.mcb.com.pk and enjoy 24 hour access to all your accounts at MCB for
great number of services such as Funds Transfer, Utility Bill Payments, Mobile Top-ups and
much more.
Detailed Account Summary of all listed accounts.

Mini-statements of each of the listed accounts showing recent transaction history for
that account(s).
Statement-by-Period of each of the listed accounts, based on the period specified.
Immediate or Scheduled Transfer of Funds between your own accounts, as well as to
third-party accounts setup as beneficiaries, maintaining accounts with MCB.

Scheduling of One-Time as well as Recurring Funds Transfers.
Payment of utility bills for registered Utility Companies.
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Immediate or Scheduled Bills Payment. Scheduling of One-Time as well as

Recurring bill payments. Option
for Full or Partial payment based on the
payment conditions specified by a particular

Utility Company.
Bulk Salary Transfer for Corporate Customers, to facilitate them in paying salary to the
corporate employees, who maintain accounts with MCB.
Bulk Funds Transfer for Corporate Customers.
Cheque Book Request for any of your listed accounts.
Payment/Transfer Alerts for reminding, in advance, prior to the processing of
specified payments and
transfers.
3.12ISLAMIC BANKING
With the help of Shariah specialists, lawyers and professional commercial bankers,
MCB Islamic Banking provides Riba Free and Shariah Compliant solutions to various
customer segments in a growing number of cities.
Deposit Schemes
For customers who are looking for a deposit opportunity where they can purse their
funds and reap halal returns on it, MCB offer the following products:
Al-Makhraj Saving Account
Al-MakhrajIanat Account
Al-Makhraj Term Deposit
Fund Based Facilities

MCB offers 3 broad Islamic fund based facilities:
3.12.1
Ijarah
Murabahah
Diminishing Musharika Equipment
Ijarah Products
MCBs Islamic Ijarah, analogous to the English term 'leasing, is based on the IjarahwaIqtina
concept which means the sale of the asset to the lessee after the Ijarah has matured. Under this
scheme, MCB will be the owner of the asset, and the customer (lessee) will be given the asset
to use for a certain period of time in return for monthly rental payments.
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3.12.2Types of Ijarah
Car Ijarah
Equipment Ijarah
3.12.3 Murabahah
It is a contract between a buyer and a seller under which the later first purchases the
goods at the request of the former i.e., customer and then sells it to same customer after adding
profit.
Murabah Sale Price = Cost + Expenses incurred + Agreed Profit
3.12.4 Musharika Equipment

It is a contract through which the bank and its client participate in the joint ownership
of a property. The share of the Bank is further divided into a number of units and it is agreed
that the client will purchase the banks share periodically, thus increasing his own share until
all the units of the bank are purchased by him so as to make the client the sole owner of the
property.
PRIVILEGE BANKING
A first from a local bank, MCB Privilege through its dedicated, world class Privilege
Centers offers a higher level of personalized services, more rewarding in-branch experiences
and a wide array of deposit and investment products that are tailored to meet the financial
expectations for affluent clientele. As members of MCB Privilege, customers experience
unparalleled advantages that put them ahead of others. MCBs dedicated Privilege Centers a
wait to welcome you in Karachi, Lahore, Islamabad and Multan, with plans to expand to more
locations.
3.13
OTHER SERVICES
3.13.1MCBMNET
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MNET is an electronic inter-bank connectivity platform for online transactions on ATM

and other remote banking channels. It offers other Value Added Services that include a
portfolio of e-banking and payment system products as well as management and day-to-day
operations of the same. Members include 10 local and foreign financial institutions enjoying
ATM sharing and Value Added Services.
3.13.2 MCB Salary Club
A payroll solution designed to make life easy; it simplifies all the monthly payroll
related banking needs of employers and opens the door to a world of special offers for
employees. Salary Club provides the convenience of having an extensive range of financial
services available to employees at their place of work.
3.13.3MCB Lockers
MCB Lockers are the best protection for your valuables. Lockers of different capacities
are available nationwide.
3.13.4MCBSMS Banking
Banking at your fingertips SMS anytime to get information regarding balance, mini
statements and credit card related information once your card is linked.
3.13.5MCB Full Day Banking
Enjoy the convenience of extended banking hours from 9am to 5pm, including
Saturdays at MCB FULL Day Banking branches across the country.
3.14 STRUCTURE AND FUNCTIONS OF FINANCE DEPARTMENT

3.14.1 FINANCE & ACCOUNTING OPERATIONS
The finance department of a bank takes responsibility for organizing the financial and
accounting affairs including the preparation and presentation of appropriate accounts, and the
provision of financial information for managers. The finance team manages the internal
finances of the firm. They are the banks internal management accountants. The main
operations covered by the financial department include:
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Anticipation of fund.
Acquisition of fund, coordinating financing and fund raising activities.
Allocation of fund.
Assessment of fund.
Assessment and appraisal of financial activities.
Preparation of budgets and financial reports.
Managing the general ledger.
Investment of funds and manage associated risks, Involve in direct investment
activities.
Implement long term financial plan.
Liaising with external auditors.
Developing strategies of capital budgeting, capital structure and Debt Financing
Decisions involving capital investment, equity, and debt, along with paying dividends to
shareholders.
Maintain cash management.
Credit risk management.
Capital structure and debt financing.
Managing cost of capital, establish credit-rating criteria.
Determine credit ceilings.
Monitor the collections of past-due accounts.
Credit control.
Monitoring expenditure and liquidity.
Managing investment and taxation issues.
Reporting financial performance to the board.
Providing timely financial data to the CEO.
Implement Annual business planes, cash flow projection, monitoring and interpreting
cash flows.
Quarterly operating results of the bank as a whole and in terms of its operating divisions
or business segments.
Finance department records values from financially relevant transactions of value-adding
processes. It enables to maintain a consistent, reconciled, auditable set of books for
statutory reporting, and for consolidation and management support. At the same time, the
data gathered serves as one source for other analytic scenarios such as Regulatory
Compliance or for scenarios groups such as Portfolio & Risk Management.
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3.15 ACCOUNTS DEPARTMENT WORKING PROCESS

Every branch has its own Accounts Department which is responsible to record and
process each & every business transaction taking place during the working day. This
Department consolidates the position of the branch at the day end in the shape of Assets,
Liabilities, Revenues and Expenses. This position is daily sent to the Finance Department of
Head Office which consolidates all these Statement of Affairs bank wise. This position is sent
to
The State Bank of Pakistan (SBP). The main function of Finance Department of Head Office
is to maintain smooth liquidity of bank by arranging funds from SBP and other banks if
required. This Department is also responsible for making physical investment on behalf of
bank into government securities and other corporate securities.
3.16 THE ROLE OF FINACIAL MANAGER

Finance manager organizes and manages an organization's financial portfolio.
finance manager is a professional who oversee the preparation of financial reports as required
by law and approved by the organization's board of directors, direct investment activities and
implement cash management strategies. The finance manager also develops financial strategies
to meet the needs of the organization's short- and long-term goals. Responsibilities also include
evaluating data to appraise the current and future financial condition of the organization and
supervising
Investment activities.
3.17 FINANCIAL MANAGER RESPONSIBILITIES

A financial manager is responsible for supervising and handling financial reports,
investment portfolios, accounting, and all kinds of financial analysis for an organization.
Additionally, he oversees cash management strategies and financial legislation and regulation.
He manages the cash flow for an organization by supervising balance sheets, income
statements, and the costs and revenue model. The responsibilities of a financial manager also
involve supplying an efficient financial blue print and elucidating all the financial data for an
organization, while minimizing costs and maximizing profits. The primary objective is to
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generate future revenue streams for an organization, while effectively managing the existing
investments. He is also responsible for budgetary decisions and planning. Additionally, he must
be well versed in the technical aspects of all kinds of financial decisions. This requires an in
depth knowledge of various statuary litigation and legal regulations.
Financial manager responsibilities can be divided into two broad categories:
Managerial financial responsibilities

Corporate financial responsibilities
Managerial financial responsibilities

Managerial finance involves assessment and appraisal for all kinds of financial
activities happening in an organization. Managerial finance does not involve drafting and
implementation of financial techniques or strategies. Rather, its primary focus is on the
regulation and administration of the existing projects.
Corporate financial responsibilities
Corporate finance, on the other hand, delegates a task to maximize corporate value to a
financial manager. A financial manager in has to deal in decisions involving capital investment,
equity, and debt, along with paying dividends to shareholders. In addition, a corporate finance
manager deals in decisions related to investment banking to raise capital for the company. He
achieves this by trading in securities and bonds.
3.18 DIVERSIFIED ROLE OF FINANCIAL MANAGER

Financial managers typically of banks; it is one of the most diverse of the financial
management. They have myriad responsibilities including controller, treasurer, credit or cash
management , risk management, capital budgeting, supervising other employees, soliciting
business, directing bank investments, complying with banking laws, and authorizing and
approving loans and other business ventures.
Controller
Cash Management
Credit Management
Treasurers
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Risk Management
Capital budgeting
3.19 CHIEFFINANCIALOFFICER (CFO)

Chief financial officers (CFO) direct the organizations financial goals, objectives, and
budgets. They oversee the investment of funds and manage associated risks, supervise cash
management activities, execute capital-raising strategies to support a firms expansion and deal
with mergers and acquisitions. As the Chief Financial Officer (CFO) of bank, he is responsible
to the companys Board of Directors for all accounting and financial matters.
He must
establish company-wide objectives, policies, procedures, processes, programs, and practices to

assure the company of a continuously sound financial accounting structure.
3.20 Top Ten Responsibilities for the CFO:

1. Cash Flow
2. Company Liabilities
3. Company Performance
4. Department Supervision
5. Budgeting and Expense Control
6. Financial Relationships
7. Finance or Raising Capital
8. Financial Obligations
9. Record Control
10. Shareholder Relations
Cash Flow
As a CFO, his job is to control the cash flow position throughout the company, understand
the sources and uses of cash, and maintain the integrity offunds, securities and other valuable
documents. You receive, have custody of, and disburse the companys monies and securities.
CFO responsibility includes the authority to establish accounting policies and procedures for
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credit and collections, purchasing, payment of bills, and other financial obligations.
Cash is
king and the flow of cash, or cash flow, is the most important job a CFO has in any bank.
Company Liabilities
After cash flow, the CFO must understand all of the companys liabilities. A company
has many legalcontracts, statutory & tax obligations, hidden liabilities in the form of
contingencies, leases, or insurance summaries, and expectations from loan covenants and/or
the board of directors.
Company Performance
The CFO must understand the company business model for generating customer value
and translate the operational metrics into measures for performance.
The CFO is the bank
scorekeeper using tools like the balanced scorecard, dashboards, and financial statement ratio
analysis to communicate both the companys expected and actual financial performance.
Department Supervision
In a small organization, the CFO is the supervisor of Accounting, Finance, HR, and IT.
In a larger company, the CFO may only be responsible for the Accounting and Finance
functions. Either way, the CFO supports the companys accounting and financial functions
using job descriptions, policies, and procedures.
Budgeting and Expense Control

Budgets are a fact of life, and the CFO is responsible for overseeing the budget process,
collecting the inputs, and comparing the companys actual performance with estimates (the
budget). It is an ugly process that falls within the CFO area of control.
Financial Relationships
As a CFO, you establish and maintain lines of communication with investment bankers,
financial analysts, and shareholders in conjunction with the President. You administer banking
arrangements and loan agreements and maintain adequate sources for the banks current
borrowings from commercial banks and other lending institutions. In addition, you invest the
banks funds and administer incentive stock option plans.
Finance or Raising Capital
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Finance is one of the key roles of the Chief Financial Officer. The CFO will establish
and execute programs for the provision of capital required by the company, including
negotiating the procurement of debt and equity capital and maintaining the required financial
arrangements. As the CFO, coordinate the long-range plans of the company, assess the
financial requirements implicit in these plans, and develop alternative ways in which financial
requirements can be satisfied.
Financial Obligations
As the CFO, need to approve all agreements concerning financial obligations, such as contracts
for raw materials, IT assets, and services, and other actions requiring a commitment of
financial resources.
Record Control.
The CFO is responsible for the financial aspects of all company transactions including
real estate bids, contracts, and leases. The CFO also provides insurance coverage, as required,
ensures the maintenance of appropriate financial records, prepares required financial reports,
insures audits are completed in time and statutory book closing occur. The CFO has primary
responsibility for ensuring company compliance with financial regulations and standards.
Shareholder Relations
A CFO analyzes company shareholder relations policies, procedures, and information
programs, including the annual and interim reports to shareholders and the Board of Directors,
as well as recommends to the President new or revised policies, procedures, or programs when
needed.
Chapter No. 4
EXPERIENCE
PERSONAL INTERNSHIP
4.1 Concerned Department Information

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In the MCB Bank Ltd. I really enjoyed working with the staff of Samanabad Road
Branch Faisalabad and having a wish to be employee of MCB. It was almost impossible to
work in all the departments within that limited time. But on my request, the staff of the branch
provided me the opportunity to work in the different departments for the sake of practical
knowledge. During my internship training in the MCB as I early mentioned that I have worked
in different departments & seats and learnt the followings.
4.2 Utility Bill Collection
MCB Bank Ltd. collects utility bills on behalf of WAPDA, Sui Gas Companies, and
Pakistan Telecommunication Corporation Limited by putting the stamp on the utility bills
Paid, Date of payment, Signature of the officer receiving the utility bills. After receiving
utility bills a list is made on the form which is called Bills scroll form. One copy of the scroll is
with the bank for evidence whereas the original copy with the receipt of the bills is sent to the
billing department of the respective corporation. The bank charge commission on the bills.
4.3 OPENING New Account
During the span of mine internship in MCB I learned and observed a lot of about the
opening of an account. Basically I think that the opening of an account is the establishment of a
contractual relationship between the banker and the customer. By opening an account at a bank
a person becomes a customer of a bank. Further I am going to express the basic requirements
and steps involved in the opening of an account.
4.3.1 Investigation
Before opening an account MCB as like the other banks in Pakistan ascertain whether
or not the person who is going to open the account is a desirable customer or not. Then MCB
determine the prospective customers integrity, respectability, occupation and the nature of
business by the introductory references given at the time of account opening.Negligence in this
informal preliminary investigation may result in serious consequences not only for the banker
concerned directly but also for other bankers and the general public who may be affected
indirectly.
In order to further strengthen and streamline this process, the Federal Ombudsman of
Pakistan directed the banks to retain with the account opening form a Photostat copy each of
the National Identity Cards of the person desiring to open an account as well as that of the
44
introducer. As per these directions, the concerned Branch Managers are required to obtain the
original National Identity Cards along with their Photostat copies and then return the original
after attesting the authenticity of the retained copy.
4.4 How to Open AN Account
Before opening an account in MCB I observed that the following points must be
considered in this regard.
Another account holder of the bank should properly introduce the new customer.
The account holder should sign the account opening form in the presence of bank
officer and the signature is duly verified.
A copy of identity Card is required by Bank.
Against submission of the Banks prescribed application form, duly introduced in the
manner provided and on supplying such document, as may be required and account
may be opened. The Bank reserves to itself the right to refuse to open and account
without assigning any reason.
Each account shall be allotted a distinct number that is to be quoted in all

correspondence with the bank relation to the account.
Minimum amount to open an account is required regarding the nature of account.
4.5 WORKING Experience

This practical experience of Banking in an organization has developed confidence in
my personality and experience how to interact with employees & customers and to better
understand the hierarchical system of a company.I have learnt that many obstacles and
hardship have to be forced by a new candidate let it be an internee or a regular employee. This
will help my future career plans
4.6 Skills used
As internship at MCB was my first practical experience so to perform the entire task
efficiently I use some skills and also by performing tasks in a practical environment I also
gained some new skills that are described below.
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Motivational Skills
As I was a parts of customer relations department so that was my work to guide the
customers on each and every step. Because some times some customers become dissatisfy
because of having some other things. So many times I used the motivational skills during my
internship at MCB.
Communication Skills
During the study course my communication skills were provided with a good basis. I
use courtesy, clarity, comprehension and cohesiveness that I studied in business
communication. It proves helpful for me as by this I am able to get people attention as well as
to get more and more chance to interact with them.
Interpersonal Skills
This is most the common and one of the most important skills helps a person to interact
with others in much better and pleasant.
Conceptual Skills
I used my conceptual skills to understand the working of bank. Like how to do they
work, what is their relative contribution to the overall working of the organization.
Stress Management Skills
I have studied during my M.COM how to deal with stress situation. so during my
internship, with pressure of work I used my stress management skills to list priorities and work
accordingly.
4.7 Skills I Gained
The following are skills that I gained during my internship period:
Corporate Know How

Before my internship I have no experience of corporate working. I related the practical
corporate working environment with the one present in the bookish world. But having
completed my internship I realized that the true scenario different. The practical field is
somewhat different from bookish field.
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Time Management skills

During my internship I have learnt punctuality and importance of time. During my
work I have realized that timing management is very important. I also gained the skills of
setting my work according to time schedule.
Coordination Skills
Success of companies largely depends upon the coordination of its workforce because
the tasks of the companies are interrelated. I gained knowledge of how to coordinate while
working in an interrelated environment.
Office Working Skills

I had to maintain vouchers, registers, perform some other documentation, as well as
work on the system. Thus I learned manual as well as the system office working skills.
4.8 Challenges faced:
Following are challenges faced during my internship
Practical vs. bookish knowledge
Studies teach students theoretical aspects of practical field that is why students faced
difficulties in the real situation in adjusting in the practical environment of the organization. so
being a fresh students I encounter different sorts of problems that was challenging for me I did
not find much application of my knowledge in the bank.
Lack of banking knowledge
Although we have had a course of money and banking in an immediate prior semester
to my internship still I found it of very minor help in the bank if we were given a
comprehensive and practical know how in the course, it would have been in implementation of
that knowledge in the real organization instead of learning everything from scratch.
Adjusting with employees
In an organization I came across many people who were opposite to my personality and
often found them offensive and uncomfortable because of their attitude but I had to work and
co-ordinate with them which were very challenging for me.
Responding to workload:
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As it was my first experience in the work environment it took me some time to settle in
the bank setting. Learning new work especially in the beginning while at the same time
responding to the senior who assigned me the tasks to be complete in short time, was a great
challenges for me. Even under such stress and strain marketing a positive attitude towards
everyone was a line of challenges for me.
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Chapter No. 5
SWOTANALYSIS
5.1 Strengths
The bank enjoys competitive advantage over other banks in Pakistan.
One of the major strengths of MCB is that it has very stable deposit base.
MCB is largest private bank in Pakistan with around 1000 branches, which cover almost every
part of Pakistan.
The bank enjoys competitive profitability in the industry.
MCB has captured majority of potential customers in Pakistan.
MCB has the accounts of big organizations like OGDCL, PTCL, EFU, PTC etc.
MCB is Successive and Market oriented.
MCB investing huge sums on HR development and training.
Customer default rate is lower as compared to other banks.
MCB has the largest ATM network in the country.
Maintaining an Excessive Earning Acceleration, this is expected to result in substantial

value enhancement for investors.
EUROMONEY Awards of Best Bank in Pakistan for best bank in Pakistan, plus the
accolade of best domestic band in Pakistan.
Extensive Management Restructuring to translate into bottom line improvement for

going forward. This includes induction of professionals in strategic business areas, shedding
surplus staff and shutting down loss making low potential branches. From 1996 onwards some
350 Branches were closed down & releasing staff of approx 4600 with golden handshake.
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Larger Market Share
Striving for income: New Team after massive restructuring, is looking to strive for
greater operating income, as is evident from the figure (15) that since 1996 bank has been able
to gain some net positive Profit After Tax amount consistently and will be aiming to do so in
near future.
Perhaps the only large bank in Pakistan to have a formal electronic banking research
cell that is exploring the technical requirements and market size Potential of Internet Banking.
5.2 Weakness
Decision making process is very slow.
It is not having greater no. of branches abroad.
Though ATM network is the largest in Pakistan, still some potential areas dont have the
ATM.
MCBRTC is useable only in Pakistan.
Although most of the branches are computerized now, still some important branches dont
have computers.
Low motivational level; non-aggressive marketing.
Employees dissatisfaction due to ill treatment and improper reward system.
Favoritism and Nepotism in recruitment.
Extensive Management Restructuring though beneficial has some negative impacts on the
existing performance of work. Such large scale restructuring results in too much load on single
person plus the fear of being fired from the job at any moment.
Slight neglect as part of human resource management staff. Initially employees were given
a quota of 2 week vacation per year or its equivalent amount in Rs. as a Recreational Activities
have been withdrawn. Such program was essential to keep the employees in high spirit giving
that extra bit of time for them to personal life.
It is extremely condemnable that sometime a circular is kept clandestine and not disclose to
the staff by the branch managers which is in line with their needs due to some inexplicit
ulterior motives.
50
Lack of Job Rotation: Job rotation has not been given due consideration and employees get
bored due to monotony.
No Conspicuous rise in Staff Salary: As part of Human of resource
Management apart from lack of other employees benefit funds, nothing is done to enhance
the staff salary to be used as basic motivational factors in an effort to cut down the
administrative cost by the management.
5.3Opportunities
Leasing sector is growing in Pakistan for the last two to three years which provides
opportunity to MCB to go ahead in this area as well.
MCB is providing Consumer Finances at comparatively lower rates which paves a way
to grab more customers
Financing to small/medium cottage industries will definitely increase its advances and
profitability as well.
Islamic Trading Based Banking can enhance the business of the bank.
Targeting of Hundi/Hawalla through networking and IT potential of MCB.
Profitability is expected to strengthen despite decline in interest rate. The drop in

interest rates is expected to spur the private sector credit growth in an effort to kick-start the
dormant economy serving as impetus for productivity activity in economy; which is likely to
compensate for lower interest margins that result from less than proportionate drop in deposit
rates.
Banking sector fundamentals improving; on the back of economic stabilization,

improved monetary and foreign exchange reserves management by the central bank and drive
against loan defaulters.
MCB with its large branch network and hence huge, diversified clientele is placed to
benefit from lower NPLs, a new dynamic and cost conscious management, and greater credit
demand on the back of governments conscious initiative towards a deflationary monetary
policy.
51
Only Operationally efficient banks will benefit from Low Interest Rates: The declining
interest rate environment would lower MCBs cost of equity (COE), thus having a positive
impact on its ROIE COE spread, which in turn allows
MCB to show growth in value creation.
More Focus on consumer banking activities..
5.4 Threats
Other private commercial bank with sound profitability is also a threat to MCB e.g.
UBL, Alfalah, HBL etc.
For the last of many years, Pakistan is facing economic and political instability which is
a big threat.
Afghan war and Iraq war has a deep effect on the economy of Pakistan, which may
affect MCB.
Foreign banks are flourishing in field of consumer financing.
People dont prefer banking culture. They mostly prefer cash transactions.
MCB since 1996 is performing well in all most every department at national level
particularly. However if there is some competition that MCB may expect to face come from the
four nationalized commercial banks, which compete with the MCB in terms of deposit
mobilization at retail level.
Other banks working on the same phenomena seeking for proficient and efficient staff
is expected to enamor qualified and experienced employees of organization by offering some
brilliant incentives in the form of high salary and other benevolent funds and this thing may
also attract existing efficient staff of MCB. To some extent they seem to be effective in their
efforts.
52
Chapter No. 6
FINANCIAL STATEMENT ANALYSIS
Financial statement is any written report that purports to show the financial condition
of an organization. It may include balance sheet, income statement, cash flow statement, and a
report of changes in net worth.
For stakeholders of a business, analysis of the financial statements is the primary way
to critically examine its financial position, in order to seek answers to varying queries.
Publication of financial statements is a statutory requirement for corporations chiefly addressed
to stakeholders outside the business, albeit they serve the management for internal control in
many ways. The fact that the audit carried out to uncover any material irregularity, is based on
sample of items, leaves some room for incredulity. The Financial Statements of a bank
particularly need great care in analysis, as the nature and scope of assets and liabilities differs
from that of manufacturing concerns
For example verification and valuation of plant and machinery, stock and tools etc. is
grounded on some basic sources as contrary to verification and valuation of deposits, advances,
and investments.
53
6.1 Performance 2014

Million
Million
Profit after Tax (Rs.)
24,325
Markup income
43.512
Markup/ expensed
33,757
ROE
25.07%
ROA
2.95%
CASA
85.20%
Deposits
688,330
T-Bills &PIBs
468.686
Investments
511,137
Market Capitalization
340,198
Industry share
23.6%
New branches
60
New IB branches
Debit Cards issued

Bank assurance premium
Profit before Tax
488,706
1880
Cash Dividends
130%
36,729
Mobile customers
566,846
ATMs
937
CAR
22.13%
6.2 Three Years Financial Summary 2014-2013-2012(In Million)
6.3 Statement of Financial Position
2014
2013
2012
Authorised capital
15000
15,000
10,000
Rs. Mln
Paid up capital
11,130
10,118
9,199
Reserves
48,830
46,601
44,253
Unappropriated Profit
46,948
40,552
35,425
106,908
9,727
88,877
Surplus on revaluation of assets - net of tax
23,196
12,959
13,594
Net Assets
130,104
110,231
110,231
Total Assets
934,631
815,508
767,075
Shareholders equity
Earning Assets
Gross Advances
818,676
Advances - net of provisions

Non-Performing Loans (NPLs)
718,990
663,116
322,318
268,192
262,392
303,559
248,243
239,583
21,908
23,268
25,562
54
Investments
511,137
449,006
402,069
Total Liabilities
804,527
705,277
664,604
688,330
632,330
545,061
626,112
567,728
464,411
Deposits & other accounts
Current & Saving Deposits (CASA)

Borrowings
59,543
38,543
78,951
Interest bearing Liabilities
511,446
456,348
434,619
Contingencies and Commitments
226,554
265,428
143,803
2014
2013
2012
47.53%
49.63%
46.29%
10.05%
9.42%
11.08%
10.47%
9.86%
11.42%
56.31%
58.20%
59.77%
23.59%
22.78%
18.30%
23.83%
23.09%
24.59%
2.78%
2.72%
2.95%
Profitability Ratios(%)
Profit before tax ratio
Gross Yield on Average Earning Assets

Gross Yield on Average Earning Assets
(Including dividend and capital gains)
Gross Spread
Non-interest income to total income
Return on average equity (ROE)
Return on average assets (ROA)
Return on Capital Employed (ROCE)
23.83%
23.09%
24.59%
Cost to income ratio
37.91%
40.05%
36.15%
Cost to income ratio (excluding pf reversal)
39.37%
43.52%
40.01%
Investment ratios
2014
2013
2012
Earnings per share (after tax)**
Rs.
Earnings per share (before tax)**
Breakup value per share
21.85
19.31
18.57
33.00
29.0
28.43
96.05
87.39
79.85
55
(excl. surplus on rev. of assets)**

Net assets per share**
116.89
99.04
Market Ratios
2014
2013
Cash Dividend
140%
140%
Bonus Shares Issued
92.06
2012
130%
10.00%
10.00%
Dividend Yield ratio (based on cash dividend)
4.58%
4.98%
6.20%
Dividend Payout ratio
64.06%
70.61%
62.29%
Price to book value ratio Times
3.18
2.92
2.19
Price to earning ratio
13.99
14.56
11.29
Dividend cover ratio
1.56
1.52
1.75
Share Information
2014
2013
2012
Rs.
305.65
281.17
209.76
High - during the year
311.00
323.00
216.75
Low - during the year
234.51
182.20
133.00
340,198
284,501
192,950
Market value per share - Dec 31
Market Capitalization
Rs. Mln
6.4 Non Financial Summary 2014-2013-2012

2014
2013
2012
5,648,460
5,299,439
4,931,631
1,232
1,217
1,187
No. of permanent employees
10,601
10,372
10,612
ATMs
2014
No. of accounts
Absolute
No. of branches
2013
2012
56
No. of ATMs
937
Total active smart/ debit card issued
680
1,875,258
1,367,858
508,241
469,814
2014
2013
2012
7,505
7,187
3,261
2,109,268
No. of smart cards issued during the year
488,706
Credit Cards
No. of new issuance
789
No. of customers
55,180
53,460
68,075
Total spend (transaction volume)
Rs. Mln
68,075
4,306
4,005
2014
2013
2012
Mobile Banking
No. of customers
Absolute
566,846
542,449
292,756
No. of transactions
1,139,634
906,522
704,008
Volume of transactions
Rs. Mln
12,258
10,484
8,516
2014
2013
2012
Bancassurance
No. of customers
Absolute
8,516
14,714
10,769
No. of policies
16,223
15,481
11,001
Bancassurance Revenue
Rs. Mln
565
723
474
6.5 Two Years Vertical Analysis

Statement of Financial Position / Profit & Loss
2014
Statement of Financial Position
2013
Rs M
46,754
5%
Rs M
Assets
Cash and balances with treasury banks
59,946
7%
57
Balances with other banks
3,016
0%
1,537
0%
Lendings to financial institutions
1,418
0%
1,225
0%
Investments
511,137 55%
449,006
55%
Advances
303,559 32%
248,243
30%
Operating fixed assets
31,193
3%
28,595
4%
Other assets
37,555
4%
26,956
3%
934,631 100%
815,508
2014
Bills payable
100%
2012
16,628
2%
10,139
1%
Borrowings
59,543
6%
38,543
5%
Deposits
688,330
74%
632,330
78%
Deferred tax liabilities
10,397
1%
4,201
1%
-Other liabilities
Net Assets
29,630
3%
20,064
2%
804,527
86%
705,277
86%
130,104
14%
110,231
14%
Represented by
2014
2013
Rs M
Rs M
Share capital
11,130
1%
10,118
1%
Reserves
48,830
5%
46,601
6%
Unappropriated profit
46,948
5%
40,552
5%
Surplus on revaluation of assets
23,196
2%
12,959
2%
130,104
14%
110,231
14%
Profit & Loss Account
2011
Rs M
Mark-up earned
68,147
%
89%
2012
Rs M
68,356
%
88%
58
Mark-up expensed
(23,620) -31%
(27,500) -35%
Net mark-up income
44,526
58%
40,856
53%
Provisions & write off
(4,168)
-5%
(291)
-0.4%
53%
40,565
Net mark-up income after provisions
40,358
Non-mark-up income
8,112
11%
Non-mark-up expenses
(16,987) -22% (17,685)
-23%
Profit before tax
31,483
41%
Taxation
(12,058) -16% (11,113)
Profit after tax
19,425
52%
9,15312%
41%
32,054
-14%
25% 20,94125%
6.6 Two Years Horizontal Analysis
Statement of Financial Position / Profit & Loss

2011 11Vs 102012 12 Vs 11
Statement of Financial Position
Rs M%
Rs M
Assets
Cash and balances with treasury banks 53,123 17% 57,420 8%
Balances with other banks
2,281 54% 1,192-48%
Lendings to financial institutions
955 -78% 1,55162%
Investments
316,652 49% 402,069 27%
Advances
225,801 -11% 239,583 5%

59
Operating fixed assets
22,008 5% 23,7388%
Deferred tax assets
- -- -
Other assets
32,413 17% 40,34532%
Total Assets
653,233
15%
765,899
17%
Liabilities
Bills payable
Borrowings
Deposits and other accounts
9,467
-8%
39,100 52%
491,189 14%
Sub-ordinated loan
Deferred tax liabilities
9,8965%
78,951
545,061
6,295 28%
102%
11%
9,142
Other liabilities
18,380 14% 21,098
15%
Total Liabilities
564,431 16% 664,148
18%
Net Assets
88,802 12% 101,75115%
45%
Represented by;
Share capital
8,362 10% 9,199 10%
Reserves
42,186 5% 44,2535%
Unappropriated profit
28,366 32% 34,05722%
Surplus on revaluation of assets
9,887 -1% 13,59437%

88,802 12% 101,75115%
Profit and Loss Account
2011
2012
60
Rs M
Rs M
Mark-up earned
68,147 24% 68,3560.3%
Mark-up expensed
(23,620) 31% (27,500) 16%
Net mark-up income
44,526 21% 40,856-8%
Provisions & write off
(4,168) 13% (291) -93%
Net mark-up income after provisions 40,358 22% 40,5851%

Non-mark-up income
8,112 29% 9,15313%
Non-mark-up expenses
(16,987) 29% (17,665) 4%
Profit before taxation
31,483 20% 32,054 2%
Taxation
(12,058) 29% (11,113)-8%
Profit after taxation
19,425 15% 20,9418%
61
Highlights
The Bank has generated 1 million additional customers in the past six years and has expanded
its infrastructural network by 161 new branches.
With active participation in trade, MCB Bank has been able to improve its share in total
market trade from 6.7% in 2007 to 7.61% in 2012
Magnificent increase in the share of market remittances has been seen as the Bank continues
to commit its focus in this area. From a portfolio of only Rs. 19 billion in 2007, the Bank now
has 10.5% share (2007: 5.2%) to the total market home remittances
In 2008, the Bank launched Bancassurance which was a unique cross functional service to the
customers of the Bank. With only 131 policies and 129 customers in 2008, MCB Bank now
manages approximately 11,000 policies and customers.
MCB Bank launched mobile banking in 2009 with approximately 53 thousand customers
reported by the end of the year. As of 2012, the number of mobile customers has multiplied to
approximately 293 thousand customers with 15 times more transaction volume.
2009 was also the year when MCB Bank launched privilege banking to the elite niche in
Pakistan. As of 2012, the Bank holds 2,372 accounts with 1,872 customers.
6.8 FUTURE PROSPECTS OF MCB

MCB teamcommitted to taking the Bank to the next levels of success. Key features of
multi-pronged plan are as follows:
MCB wants to be viewed as the leader in transactional convenience. To get top market
share, they willcontinue to invest in alternate channel payment capabilities and services as well
as getting a larger share oftransaction driven businesses like remittances, cash management,
payroll and trade.
62
Managements want to continue to invest in branches to make them more sales and
service oriented. Through introduction of new sales and service model, strengthened
transaction processing and leading financial products menu, aspire to achieve this ambition.
Management core focus on mass, mid-market and corporate segments, continue down
the path of further segmenting customer needs and developing focused customer propositions,
particularly in Privilege, Islamic &SME.
Not any organization can deliver without investing in its employees. In order to
achieve growth targets, management have to further strengthen reserve of talent and leadership
powered by a strong performance culture and training.
Finally, for an organization, controls and efficiency is central to existence.
Managements strategy to build stronger controls, develop a unit cost culture.
MCBs strengths in terms of its franchise, balance sheet and reputation are unparalleled.
Entire team task is to ensure that continue to go from strength to strength. Banks performance
in 2012 is an attestation of the commitment & passion that the team brings to MCB and the
strong support of the shareholders.
63
Chapter No. 7
CONCLUSION
During my internship in MCB bank (Ltd) it has a good experience and I learn so much
about the banking and the working and I also observe many thing in which some thing are
good for the banking business and I observe some weakness in the MCB branches. the good
thing is that most of the branches are online and connected with the main Bank and the online
system which I like and observe is secure and time saving and there is less chances of the
mistake as compare to non-online bank branches there is also facility of ATM machine almost
all the branches of MCB bank which is good for bank and the customer too and the working
and the functioning of the MCB bank is smooth and customer oriented and the management is
good but there is also the drawback is that some employees has not professional degree which
makes the difference as compare to the work of the professional degree holder some employee
64
not paid full attention to the customer and not use the proper business language with the
customer but the professional have the very good manner and they give proper attention to
there customer.
I experienced that the management is hesitate to give internee chance of working in the
cash department because they are not take any risk. Also some branches have not full decorated
and in some branches there is no installation of rotation camera which is not good for the
security.
I conclude through the study and perpetration of the ratio analysis I conclude that the Net
profit margin of the company decrease and it is need to be improved and Gross spread ratio
also decrease need to be improved, non interest income to total income is relatively increase
which is good sign for organization . Debt ratio of the company decreased over the years.
Return on asset (ROA) increasing on the year base its good because the organization use its
asset effectively and efficiently and there is also need to improve the return on equity. Price
earn ratio is stabilizing over the period of time and the return of equity has been decreased.
Finally I conclude that by keep the entire thing in mind that organization doing good
business overall but the need to make the policies of the organization is more effective and
stabilized which makes the organization more sound reliable and strong.
Chapter No. 8
SUGGESTIONS & RECOMMENDATION
65
The MCB bank (Ltd) doing good gob over the years that way the deposit of the
organization increase and the profitability also increase. The recommendation for the
improvement is as follow
Recommendation as the basis of the ratio analysis:
Gross spread ratio of the organization is steady decreasing and need to be improved.
Non interest income to total income ratio is improving and need to be continued.
Spread ratio is good but organization must decrease the interest expenses which help in
improving in the interest income which is very good for the organization.
Debt ratio is decrease over the period of the time and its thing need to be continued.
Return on assets is improving over the year and make sure this is continued.
Organization takes the necessary step to stabilize the net profit margin.
Return on asset is increasing and this trend need to be continue.
Gross profit margin and return on equity is not satisfactory need to be improved.
And also the earning par share of organization needed to be improved.
And the other recommendation on the bank management for improvement is as follow:
Security cameras
In some branches there is not the proper installation of the security cameras so I suggest
that in every branch there is the installation of the rotation security cameras which is necessary
for the security of the organization.
Proper reception
There is no proper reception in the bank branches so the people have no proper
information no guide line so the organization takes a measure for the reception so that it is
good for the customer because every customer is valuable for the bank.
Token system
I observed that the token system has many problem because if there is lot of customer
and after the break or the closing of the bank and some time people have no time so that they
bring token with them it creates a problem for the bank and the customer too so there is chance
to loss the customer in my suggestion the organization doing the measure no to loss the value
66
able customer and increase the staff such as if there is one casher counter increase it to two so
that customer is treated hurry and there is time saving both for the bank and the customer .
Behavioral and professional training
Last suggestion is that there is proper education and training of the staff of the
organization and also the work on the behavior of the staff. If there is proper training and
behavior it is good of the organization and this step hold the customer for long period of time.
67

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1

COLLEGE OF COMMERCE GOVERNMENT COLLEGE

INTERNSHIP REPORT COMPLETION CERTIFICATE

Muslim Commercial Bank ,Pakistan

Name of Internal Supervisor

Muslim Commercial Bank Pakistan

National Tax Number

General Sales Tax Number

Individual/Parent Company/Subsidiary Company/Any Other

Shares/Company Limited by Guarantee/Trust/Any Other

May! Allah Give them Long Life (AMEEN)

INTRODUCTION OF THE COMPANY...................................................9

PRODUCT AND SERVICES....................................................................27

PERSONAL INTERNSHIP EXPERIENCE............................................44

FINANCIAL STATEMENT ANALYSIS.................................................53

INTRODUCTION OF THE COMPANY

1.1 Vision Statement

1.3 BRIEF HISTORY OF THE ORGANIZATION

1.3.2 NATIONALIZATION PHASE

1.3.3 PRIVITIZATION PHASE

1.3.4 PRESENT POSITION OF MCB

AWARDS & ACHIEVEMENTS

Strongest Bank in Pakistan 2014

2014 The Asian Banker (USA):

1st - BCR Award 2013 - Banking Sector

Best Domestic Bank - Pakistan

Best Bank in Pakistan

CSR Business Excellence Award

2012 ICAP and ICMAP:

2nd Best Corporate Report Award 2011

2012 World Finance:

Best Commercial Bank - Pakistan

2012 Pakistan Centre for Philanthropy:

PCP Corporate Philanthropy Award

CFA Association Pakistan:

Most Stable Bank of the Year

CFA Association Pakistan:

Best Bank of the Year

Best Bank in Pakistan

BCR Award 2010 - Banking Sector

Joint 2nd Runner-up for BCR 2010

Best Domestic Bank in Pakistan

Best Domestic Bank in Pakistan

Best Bank in Asia

Best Bank in Pakistan

Best Domestic Bank in Pakistan

Best Domestic Bank in Pakistan

Best Bank in Pakistan

Best Domestic Bank in Pakistan

Best Bank in Pakistan

Best Bank in Pakistan

Best Domestic Bank in Pakistan

Best Bank in Pakistan

Best Bank in Pakistan

Best Bank in Pakistan

Worlds Best Mobile Money Transfer Bank

1.6 NATURE OF THE ORGANIZATION:

Depository Receipts (GDRs)

1.7 NUMBER OF EMPLOYEES

President & CEO

Mian Mohammad Mansha

MCB Bank Limited

Branch Credit Committee