Shewhart

Deming

He preached the importance of

adapting management
processes to create profitable
situations for both businesses and
consumers.

Deming's 14 points -cultivate a fertile soil in which

a more efficient workplace,
higher profits, and increased
productivity may grow.

Lack of information greatly

hampered the efforts of control
and management processess in a Commitment to a process of
production environment,
continual improvement

Statistical Process Control is used

as a primary tool to improve
quality by reducing process
variation.

Evolutionarhy philosophy-prevents stagnationa and arms

the company for the uncertain
future

Shewart Cycle Learning and

Improvement cycle, combining
creative management thinking
and statistical analysis: PLAN,
DO, STUDY, and ACT

Coopertaion -- a company
must harness the power of
every worker in its
employment

Theory of Profound
Knowledge -- every worker
has nearly unlimited potential
if placed in an environment
Willinges of management to
that adequately supports,
adopt and disregard unsupported educates, and nurtures senses
ideas are keys to success
of pride and responsibility.

The return on investment gained

from the information and
knowledge the tool create proves
to be a sucessful activity.

The tool requires a great deal of

coordination and if done
successfully can greatly improve
processes ability to be controlled
and analyzed during process
improvement projects.

"It is not enough to just do

your best or work hard. You
must know what to work
on"

Juran
Top mangement
involvement, the
Pareto principle, the
need for widespread
training in quality, the
definition of quality as
fitness for use, the
project-by-project
approach to quality
improvement.

Crosby Feigenbaun

"Do it Right the

First Time"

Qality Trilogy: Quality

Planning> Quality
Four Absolutes of
Improvement> Quality Quality
Control
Management
1. Quality is defined
as conformance to
requirements, not
as "goodness" or
"elegance"

2. The system for

causing quality is
prevention, not
appraisal.

3. The performance
standard must be
Zero Defects, not
"that's close enough"

Total Quality Control- an effective

system for integrating quality
development, quality maintenance,
and quality improvement efforts of
various groups in an organization so
as to enable production service at
the most economical levels which
allow full customer satisfaction.

Hidden plant -- a certain portion of

capacity is wasted through not
getting it right the first time.

4. The measurement
of quality is the price
of
nonconformance,
not indices

Ishikawa
Company-Wide Qualitya customer would continue
receiving service even after
receiving the product. This
service would extend
across the company itself in
all levels of management,
and even beyond the
company to the everyday
lives of those involved.

Ishikawa diagram -- with

this diagram, the suer can
see all possible causes of a
result, and hopefully find
the root of process
imperfections.

Seven quality tools:

control chart, run chart,
histogram, scatter diagram,
Pareto chart, and flowchart.

Quality circles

It would take firm

commitment from the
entire hierarchy of
employees to reach the
compan's pottential for
success.

Standards are not the

ultimate source of decision
making; customer
satisfaction is.
Ishikawa expanded
Deming's four steps into
the following six:
Determine goals and
targets> Determine
methods of reaching
golas> Engage in
education and training>
Implement work> Check
the effects of
implementation> Take
apporpriate action