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Master of Business Administration - MBA Semester 4
MH0059Quality Management in Healthcare Services-4 Credits
(Book ID: B1323)
Assignment (60 Marks)
Note: Answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme. Each Question
carries 10 marks 6 X 10=60.
Q1. Discuss the history and scope of quality in healthcare.
Answer. History
In 1965, Congress passed legislation which established the Medicare and the
Medicaid programs as Title XVIII and Title XIX of the Social Security Act. Medicaid
was established in response to the perceived inadequacy of the "welfare medical
care" under public assistance at the time. Under this provision, Americans 65
years and older were qualified to receive compulsory hospital insurance (part
Q2. Explain the application of quality concepts in healthcare
organisations.
Answer. Five Key Concepts
Five concepts are consistently cited in studies of TQM in health care settings.
Three are basic to TQM: a focus on customers, continuous improvement and
learning, and participation and teamwork by all employees. TQM studies agree on
two more key principles: a commitment by top management and a process
approach to the organization's business challenges. A process approach amounts
to seeing
Q3. Discuss quality management in health care.

Answer. The IOM defined quality as the degree to which health services for
individuals and populations increase the likelihood of desired health
outcomes and are consistent with current professional knowledge.
Four Dimensions of Quality in Healthcare
Q4. Explain the seven quality tools. Add a note on advantages and
disadvantages of quality control.
Answer. Seven quality tools
1. Cause-and-effect diagram (also called Ishikawa or fishbone chart):
Identifies many possible causes for an effect or problem and sorts ideas into
useful categories. Organizations face problems everyday and it is required to
understand the causes of these problems in order to solve them effectively. Cause
and effect diagrams exercise is usually teamwork.
2. Check sheet: A structured, prepared form for collecting and analyzing data; a
generic tool that can be adapted for a wide variety of purposes. When this is done
with the help of software packages such as Microsoft Excel, you can derive further
analysis graphs and automate through macros available.
Therefore, it is always a good idea to use a software check sheet for information
gathering and organizing needs.
Q5. Discuss quality assurance in healthcare services.
Q6. Explain the importance of teams in healthcare.
Answer. Importance:Responsive
When health care providers work as a team, they can be more responsive to
changes as they occur, according to a research team funded by the Health
Services Research Foundation and published in Healthcare Papers. When a
patients condition worsens, the team looks to the leader, knowing that each
person on the team can fulfill his respective duties and work with others to solve
problems. Trust develops in a cohesive team, increasing confidence in your
partners, knowing they will fulfill their duties during a crisis. Nurses, doctors and
assistants working as a team tend to make fewer mistakes, leading to improved
patient outcomes.

SUMMER-2015

Get solved assignments at nominal price of

Rs.120 each.
Mail us at: subjects4u@gmail.com or contact at
09882243490