Professional Documents
Culture Documents
Statement
of Work
EVlink Platinum
Service Plan
Installation Service
Service
Schneider Electric EVlink Platinum service plan provides Data and Network Services, Remote Monitoring
and monthly reporting, remedial repairs, and Preventive Maintenance visits performed twice a year for a
three year period. A parking space graphics and signage package and a Final Commissioning (Start-Up)
visit (following the installation of the equipment if the service is purchased with the unit) are included with this
service plan package as well.
1.1 DATA AND NETWORK SERVICES WITH REMOTE MONITORING & MONTHLY REPORTING
Local reporting to your internal network on the status and usage statistics from your EVlink Charging Station
is included as part of the program along with Remote Monitoring of your stations by Schneider Electric
accompanied by a monthly summary report provided by Schneider Electric.
1.2 SEMI-ANNUAL PREVENTIVE MAINTENANCE
Included as part of the EVlink Platinum service plan, two Preventive Maintenance visits provide a
comprehensive visual, environmental and electronic inspection of the EVlink Charging Stations to ensure that
components are performing to defined technical and environmental specifications. This service includes all
labor and travel expenses.
1.3 ON-SITE REMEDIAL SERVICES
Schneider Electric will dispatch a technician to provide repairs in the event of a problem. The standard
response time is Next Business Day and includes all parts, labor and travel expenses except as noted in
Section 8. Please consult with your local Schneider Electric representative for details.
1.4 GRAPHICS AND SIGNAGE PACKAGE
Schneider Electric will provide a custom parking space graphic, identifying the parking space serviced by the
EVlink station for electric vehicle charging, a sign for additional identification will also be provided.
1.5 FINAL COMMISSIONING (START-UP) SERVICE
Schneider Electric will dispatch a technician to verify proper connection and functionality of your EVlink
Charging Station following the installation of the unit by your contractor when the EVlink Platinum service
plan is purchased with the equipment. The technician will register the EV Charging station on the network
map for web portal access and GPS location services; all without any action required on customers behalf
(the registration and location service applies to Schneider Electric EVlink charging stations only).
www.schneiderelectric.com
10/1/2014
-2-
Benefits
Real-time alert notification to both the customer and Schneider
Electric of potential problems to minimize downtime and assures you
that your system is ready to support your charging needs along with
monthly summary reports sent to you automatically.
Comfort that any system issues are quickly diagnosed and
repaired to the manufacturers specifications.
Assures system will perform to manufacturer specifications
Fixed cost provides service budgeting stability
*See Section 8 for exceptions
Provides a custom look to easily identify EVlink station and
associated parking spaces.
Provides a written record of proper installation and operation along
with automatic warranty registration.
Activities
Description
www.schneiderelectric.com
10/1/2014
-3-
Activities
Description
Perform Environmental
Inspection
Perform Mechanical/Electrical
Inspection
Implement Updates
Activities
Description
Check EVLink
Charger Status
A service technician will view event logs and display for alarms /
information on the Charging Station condition.
Diagnose
Repair /Test*
www.schneiderelectric.com
10/1/2014
-4-
Activities
Description
Activities
Description
A service technician will inspect the EVlink Charger to ensure that all
system components are undamaged and clean.
Perform Mechanical/Electrical
Inspection
www.schneiderelectric.com
10/1/2014
-5-
4.0 Assumptions
The successful performance of the tasks defined in the Scope of Work (SOW) is based on the
following key assumptions, which are agreed to by Schneider Electric:
All services shall be executed during Schneider Electrics standard business hours:
Monday through Friday from 8:00 AM to 5:00 PM weekly, local time. Holidays are
exceptions.
All services are performed on-site by authorized service technicians.
Next Business Day is defined as the next day during the business week and normal
business hours.
Graphics and Signage set up service is completed during the Final Commissioning
(Start-Up) Service (if applicable), or with the initial PM visit.
The following items are not included in the scope of this service:
Initial Installation of EVlink Charger
Third party components
Maintenance or replacement of the custom graphics or signage material after the initial
installation except as noted in Section 8.
www.schneiderelectric.com
10/1/2014
-6-
6.1
6.2
6.3
SCHEDULE
Actual set dates will be discussed and approved between Schneider Electric and
the customer.
LOCATION
The location of this project will be on-site. It will be discussed and approved by Schneider
Electric and the customer.
COMPLETION CRITERIA
Schneider Electric is expected to have finished its written duties when any of the
following occurs:
1. Schneider Electric completes all the tasks described in this SOW.
2. This project and SOW are terminated for other reasons, within the Schneider Electric
Customer Agreement.
www.schneiderelectric.com
10/1/2014