Compuware Vantage

Enterprise Agentless Monitoring

John Blumer – Vantage Solution Architect

Agenda
Introduction
Compuware Vantage
Enterprise Agentless Monitoring
Demonstration
35 years of delivering proven IT value through technology
and services to the world’s largest businesses
7,500+ employees
99 offices in 31 countries
One of 10 largest ISVs
Financially rock-solid
• $1.23 billion in revenues for FY’08
• Strong cash position, no debt
Named by Fortune magazine as one of the
10 most admired software companies
 A Sample of Vantage Customers

• Worldwide
footprint

• Diverse
industries

• Enterprise and
Service Providers

• Wide range of
customer size

4
 A Sample of Vantage Customers
Finance Healthcare Manufacturing Insurance Retail
• US Bank • United Healthcare • Airbus • Allianz • Best Buy
• National City Bank • ViaChristi • Hitachi • Aon • Target
• ABN-AMRO • Sparrow Health System • 3M • Accident Fund • Meijer
• Comerica • Detroit Medical Center • Toro • AAA • Build-a-Bear
• American Express • Minute Clinic • Ford • Americo • Autotrader.com
• Bank of America • HAP • Rolls Royce • Aegon • Nestle Nespresso
• Ameriprise Financial • NHS • Hyundai • Mutual of Omaha • Rexam
• Royal Bank of Scotland • CareTech • Caterpillar • Auto-Owners Insurance • Les Schwab Tire
• Serasa • SSM Healthcare • Robert Bosch • Hastings Mutual Centers
• SunTrust • Sharp Healthcare • Air Liquide • Delta Dental • Academy Sports &
Outdoors
• Aegon • New Hanover • Emerson/Fisher Controls • AGIS Insurance
• Home Shopping
• Nordea • Schneider Electric • Sparrow Health System Network
• Standard Bank IT Services • Gulfstream Aerospace
• Credit Suisse • EDS • Takata
• Regions Financial
Energy Consumer Goods
• Atos Origin
• BBVA Telecommunications • Petrobras • Nestle
• Sun Microsystems
• Thrivent Financial for • Kuwait Petroleum Italia • Mars
• IBM • T-Mobile
Lutherans • Southern Company • Estee Lauder
• Northgate • Qualcomm
• El Paso Energy
Government • Capgemini • Vodafone
• Toronto Hydro-Electric
• Getronics • Sony Ericsson
• Social Security Admin
• Comune di Roma • Accenture • France Telecom
• Cable and Wireless
• French Ministry of Defense
• British Telecom
• Queensland Government

5
 Compuware Vantage
A Holistic Approach to Managing Application Performance

Business Mirror of Top Down

IT Service Approach Starting
Delivery from EUE

Deep Dive Complete End-to-

Analysis of End view of
Application Issues Service Delivery

6
Compuware Vantage
How we do it

• Comprehensive End-user
Experience Monitoring
• Enhanced dashboards
• Improved fault domain
isolation
• Java & .NET transaction following
• Seamless integration of Business
Service Management

7
Compuware Vantage
End-to-End Application Performance Management

&
a se e
tab am TRANSACTION
Da ainfr
M
FOLLOWING
n
a tio
c
pli r
Ap Tie
ib ility Which queries are being executed?

d Vis Which ones are slow?

n
t o-E Which methods are being invoked?
eb d –
W
Tie
r En What path is the transaction taking?
Which EJBs are being called?
Which JSPs are being called by that URL?
What is User B doing?

8
Compuware Vantage
Fault Domain Isolation

Visibility into end-to-end

application performance

Fault Isolation of
Infrastructure Data

Deep-dive
analysis

9
Compuware Vantage
Enterprise Agentless Monitoring

• Plug & Play installation – no agents to maintain, no scripts to write

• Passively monitors all users, all transactions, all the time

• Enables you to identify the “Faulting Domain” of the infrastructure
responsible:
– Client congestion
– Network congestion/problems
– Application Design issues
– Data Center processing delays (Web Services, Message Queuing,
Databases)
• Helps you understand performance shifts, and usage patterns via
trending analysis
Compuware Vantage
Enterprise Agentless Monitoring
• Tracks TCP Sessions between users and servers/applications

• Auto-discovers Applications, URLs, SQL, Web Services

• Measures end- to-end latency, loss rate, TCP Errors and over 70
other usage and performance metrics

• Provides a real time and historic information aggregated by:

– Location, user group, business unit, application, server or server group
– Establishes baselines, detects exceptions & sends events for…
• Threshold exceptions
• New protocols, new servers or new users
• Abnormal behavior (worms, port scanning, etc)
Compuware Vantage
Enterprise Agentless Monitoring

• Help IT organizations understand how well the infrastructure is

performing using “real user experience” as the yardstick

• Identify application, network segment, or server that may be

responsible for any performance degradations

• Monitor performance at the individual user or server level

• Analyze application service delivery quality by a variety of

dimensions – user, network, server, application, business unit, etc.
Enterprise Agentless Monitoring
End-to-End Application Performance Management

Provide fault isolation

Provide EUE by monitoring MQ
Visibility and DB2 transactions
Vantage

Java monitoring
on z/Linux
Web App and z/OS
Clients Web Firewall server server Mainframe

Strobe Provide alerts and

analysis reports on
iStrobe CICS, SQL, MQ & IMS
Transactions

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Enterprise Agentless Monitoring Architecture
Key Agentless Components

Agentless Monitoring Device (AMD)

• AMDs are network probes that analyze network traffic as a basis
for analysis of end-user experience and performance and usage
of key IT resources. AMDs feed their data to Vantage Analysis
Servers, and Advanced Web Diagnostics Servers

Vantage Analysis Server (VAS)

• The Vantage Analysis Server is the principal analysis and
reporting component for Vantage Enterprise Agentless
Monitoring

Advanced Web Diagnostics Server (AWDS)

• The AWDS provides detailed, graphical analysis of individual,
multi-page web transactions, supplemented by tools to isolate
systemic causes of performance degradation.
Enterprise Agentless Monitoring Architecture
End-to-End Agentless Performance Management
Enterprise Agentless Monitoring Architecture
Monitoring for Database Analysis
Enterprise Agentless Monitoring Architecture
Monitoring for Database Query Analysis
Enterprise Agentless Monitoring Architecture
Monitoring for MQ Server Analysis
Enterprise Agentless Monitoring Architecture
Monitoring for MQ Server Analysis
Enterprise Agentless Monitoring Architecture
Monitoring for Web Service Analysis
Enterprise Agentless Monitoring Architecture
Monitoring for Web Service Analysis
Enterprise Agentless Monitoring Architecture
Monitoring for Citrix Hosted Applications
Enterprise Agentless Monitoring
Supported Protocols for Analysis

• Firewall and load balancer • DNS protocol analysis

latency analysis • SMTP protocol analysis
• Firewall and load balancer • IBM MQ protocol analysis
session loss analysis
• JOLT (Tuxedo) analysis
• Database protocol analysis
(Oracle, DRDA, Informix, MS • Oracle Forms protocol analysis
SQL, Sybase) • ICMP analysis
• SOAP protocol analysis of • FIX protocol analysis
Remote Procedure Calls (over
HTTP or HTTPS)
• XML protocol analysis (over
SSL, HTTP, HTTPS)
Enterprise Agentless Monitoring Architecture
Trending Analysis
Demonstration
 26

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