Ethiopian Railways Corporation (ERC)

Shenzhen Metro Group Co., LtdSZMC

Training Management Organization for

Addis Ababa Light Rail Transit (AALRT)

Training management organization For Addis Ababa Light Rail System (AALRT)

I.

Training targets.......................................................................................................................- 2 (i) Training Objectives........................................................................................................- 2 (ii) Training idea..................................................................................................................- 2 II. Project Preparing....................................................................................................................- 2 (i) Shenzhen Metro organization structure.........................................................................- 2 (ii) Ethiopias duty...............................................................................................................- 3 (iii) Professional teaching team............................................................................................- 4 (iv) Logistic guarantee..........................................................................................................- 4 III.
Training person...............................................................................................................- 4 (i) General introduction to trainees.....................................................................................- 5 (ii) Trainees Management....................................................................................................- 5 1. Major type..............................................................................................................- 5 2. Different classes management................................................................................- 5 IV.
CourseSchedule..............................................................................................................- 5 (i) Training ways.................................................................................................................- 5 (ii) Class hour arrangement..................................................................................................- 6 1. Training for newly recruited..................................................................................- 6 2. Customer service experience.................................................................................- 6 3. Theoretical teaching...............................................................................................- 6 4. On-the-job learning on site....................................................................................- 6 5. Training and Investigation.....................................................................................- 7 (iii) Teaching team management...........................................................................................- 7 1. Professional trainers...............................................................................................- 7 2. Translators..............................................................................................................- 7 (iv) Training contents............................................................................................................- 7 V. Management and Organization..............................................................................................- 8 (i) Lectures Organization....................................................................................................- 8 (ii) Quality assured and effect assessment...........................................................................- 8 1. Tracking management............................................................................................- 8 2. Conclusion and Examination.................................................................................- 9 3. Relevant indexes....................................................................................................- 9 4. Inspiration and Penalty...........................................................................................- 9 -

Training management organization For Addis Ababa Light Rail System (AALRT)

Shenzhen Metro Group Co., Ltd. (hereinafter referred to as the Shenzhen Metro) is the famous and
best metro organizing company in China as well as in the world. All its technology management,
working procedures, service standards are strictly follow ISO9001, ISO14000, OHSAS18000
international quality system`s standards. We have confidence and strength to convey our safe,
punctual, passion and complete service concept of subway organization to Ethiopia (hereafter
referred to as Ethiopia), even further to the world. During the beginning of this project, Shenzhen
Metro has consistently working on preparing professional running personal and technology
training team for Ethiopia. Through our internal strong training and upgrading, our whole staffs
have the professional training capability of providing top management and technology.
In order to do a good job of AALRT technology training management before running , and show
our teaching team`s capability, honor and honesty, we make the following special training plan, as
the guarantee of training promise and targets to Ethiopian staff (totally 169 staffs).

I. Training Targets
(i) Training Objectives
1.
2.

3.

Through training, we hope Ethiopians could better know about China, Shenzhen and
Shenzhen Metro, to promote China and Ethiopia friendship cooperation.
Through professional training, we aim to cultivate core technology cadres, and make
them hold necessary working capability, and can shoulder the responsibility of
knowledge diversion, so as to really master that technology.
Provide advanced management ideas and brilliant technology of our company for these
staffs.

(ii)Training Concept
According to scientific thoughts of planning, applying, checking and dealing in PDCA
management procedures, we made detailed preparation from project preparing, organization
and management, lectures` arrangement, inspiration and penalty. Adhere to three principles of
combining theory and practice, profession and mutuality, internal training and training
outside , we will innovate training way, diversify training content, and try our best to make
training plan which is suitable for Ethiopian features and scientific and effective. At the same
time we would strictly follow our plan to fulfill the service promise we made to you.

II. Project Preparing

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Training management organization For Addis Ababa Light Rail System (AALRT)

(i) Shenzhen Metro Organization Structure

Shenzhen Metro makes training preparing team for Ethiopian project, serving all Ethiopian
staff during the entire training period, carefully planning, regulation and harmonization. To
promote smooth proceeding of the project from the aspect of teaching team cultivating,
logistics guaranteeing, training and effect assessment. The main organization structure is as
follows:
Leader: Liang Gang
Deputy leader: Wang Wei
Members: Zheng Li, Wang Da, Zhao Zhigang, Chen Yu, Xu Zhen, Zeng Liang, Yang Wenhai,
Chen Chunyan and etc.
Training office is in the training center of building A, Zhuzilin Depot. They represent
operational headquarters to perform their duties. They are mainly responsible for making
training plan and organization, providing logistic guaranteeing of meals, accommodation,
transportation, visa and translation; doing better in training management and daily
management for Ethiopian. They must ensure the complete of training task with safe, orderly
and efficient way.

(ii)Ethiopian Staff Duty

In order to promote China and Ethiopia cooperation smooth proceeding, create healthy
international communication atmosphere, cultivate quality well, best profession staffs of
Ethiopian railway transportation, we hereby ask your esteemed company to arrange sole
management team to promote our cooperation of the project, detailed duties are as follows:
1.

Set up staffs management organization, mentors amount refer to 25:1, responsible for
signing Training Agreement of Ethiopia Staffs Come to Shenzhen (attachment 1),
cooperate to manage your staffs` daily life and training, cooperate to solve emergency
problem while they are in China.

2.

To make good organization for your training staffs coming to China, inform us your
relevant staff, quality and lectures in advance, so that we can make preliminary work for
this training.

3.

Responsible for checking, assure training management plan, confirming management

framework system, training outline, teaching content and other implement organization
plan. Promote professional lectures training and China and Ethiopia cooperation
construction.

Training management organization For Addis Ababa Light Rail System (AALRT)

4.

Set up information communicate platform together. Collect, provide and manage your
staffs` basic info in advance (such as title, student number or work No. Sex, age,
whether has experience of railway training, cultivate way or position, religious beliefs,
foods, words, behaviors prohibition, accommodation, shoes size, responsible person,
team leader and each one`s telephone number, etc.), training requirement, visa to China
and staying in procedures, meals and customs. We should exchange our requirements
and counseling message in time so as to provide most convenient and best service to the
Ethiopian.

(iii)

Professional Teacher Team

Ethiopia teaching team includes two sections:

One is for trainer of project organization management, and this is in our responsibility for
special arrangement.
The second is during the beginning of the project, we select 24 professional cadres through
all central departments, which cover 7 centers and 10 majors of operational management.
They could able to teach professional railway management knowledge for international
trainees. Among which 14 are professional trainers, they are cadres working in railway
transportation management over 5 years. The max ratio of trainees and teacher is 4:1;
translators (mentors) are 9, which has oversea experience or English major, its max ratio is
5:1.
Detailed info of training team refers to attachment 2 Ethiopia Railway Project Training Team
Basic Information.

(iv)

Training Logistic

To ensure training effect and the adaptation of Ethiopian in Shenzhen; after your staffs
arriving in Shenzhen, we would fully arrange your 169 staffs` logistic work, upgrade the
supporting hardware of professional teaching facilities, and enjoy modern training way. From
diet, accommodation, transportation and training, make your staff deeply feel our passion and
sincerity.
1.

Diet: set up special western style food team, three meals one day, to ensure trainees`
healthy food and flavor.

2.

Accommodation: provide free accommodation for all trainees, standard room for 2
trainees, and basic daily necessity for life.

Training management organization For Addis Ababa Light Rail System (AALRT)

3.

Transportation: provide free metro line 1, 2, 3, 5; provide your staff safe and
comfortable transportation experience.

4.

Train: provide professional training book, study materials, 2 electronic training rooms,
adopt international advanced media teaching; the room could hold all trainees learning
at the same time.

5.

Others: provide 24 hours life assistant hotline 0755-28809410, responsible for

transacting all staffs` visa, insurance and safety management. The aim is to provide
service and help for trainees in daily life. Meanwhile, we carefully prepare to provide
various entertainment platforms, organize Shenzhen scenery tourism and activities of
Shenzhen Metro company culture training, to create good atmosphere for China and
Ethiopia culture prosperous.

III. Trainees
(i) General introduction for trainees
1.

Ethiopia trainees include 23 managers, and 146 professional person including train
master, rolling stock, engineer, signal, railway, power supply and machine etc. aims to
dispatch two batches for training in Shenzhen.

2.

Due to language problem and different customs, so they need an adaptation period.

3.

The trainees coming to Shenzhen for training are all management and technology cadres
working for railway. When they get back, they would become technology and
management person.

(ii)Trainees Management
1.

Major type

According to your staffs` specific situations and training needs, we combine railway
transportation system category. The first batch of 23 management staffs will accept training
together without considering their majors and classes.
The second batch of 146 staffs` training will be divided to three majors, because this will help
cultivate their comprehensive management capability. The three majors are: (1) vehicles and
drivers (including engineer vehicle) (2) dispatch and ticket, (3) technology maintenance
(railway, power supply, and signal).
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Training management organization For Addis Ababa Light Rail System (AALRT)

2.

Different classes management

(1) In order to take a good management, we make classes through different condition of each
staff, and trainees should not randomly change class. If for personal needs, one should get
permission from our logistic group.
(2) Male and female staffs live different dorms and we allot dorms randomly. You had better
provide your staffs names to us in advance. No one is allowed to change dorms randomly,
but if for personal needs, one should get approval from both your management and our
logistic group.
(3) Each class can elect your management committee, including monitor, assistant monitor
and some group leaders. Each dorm should have one leader. Please inform us your relevant
leaders` name, according to their performance during the training, we will award respectively.

IV. Course Schedule

(i) Training ways
1.

Combining theory and practice, from knowledge to practice; combining profession and
crossing, cultivate railway transportation comprehensive talents; internal training as
main and training outside as supporting, broaden vision and strengthen training effect.

2.

Using different methods to train different staffs. Through theory teaching, case
demonstrating, discussion, role play to reach training target. So that trainees could
master basic professional knowledge and skills.

(ii)Class hour arrangement

Training schedule should be decided by us and Ethiopia through negotiation and then arrange
class arrangement. Once the training information is clear, we would soon arrange training.
The first batch management staff should be trained for two months (41 workdays 246
classes), the second aims to train one month (21 working days, 136 classes). From Monday to
Friday, mainly have classes and practice; Saturday and Sunday is for free self arrangement. It
is totally divided into five stages.
Training for
newly recruited

1.

Customer service
experience

Professional
teaching

On-the-job on
site

Training and
Investigation

Training for newly recruited

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Training management organization For Addis Ababa Light Rail System (AALRT)

In order to let trainees fully understand Shenzhen Metro, quickly get used to local life and
study; we arrange 4 working days of collective teaching, 6 classes each day, 24 classes. The
second group is arranged to have 2 working days of collective teaching, 6 classes each day,
12 classes.

2.

Customer service experience

Service experience is mainly to organize the trainees to experience the passenger service
mainly in Shenzhen Metro important points. The first batch management staff could have 10
working days, 6 classes each day, each trainee has 60 classes experimental training. The
second have 2 working days, 6 classes each day, each trainee has 12 classes experimental
training.

3.

Theoretical teaching

After service experience, it will enter into theoretical teaching period, its mainly focus on
professional theoretical training, the first lot is arranged 10 working days, 6 classes each day,
and each trainee has 60 classes. The second lot is arranged different theoretical classes
according to their different majors.

4.

On-the-job learning on site

Grasp material from local, we would take your staffs visit the 10 professional systems of
Shenzhen Metro line 1,2, 3, 5, learn on site, study production position, technology position,
management position. The first batch learn 5 days on site, totally 15 working days, 6 classes
each day, every staff have theory training of 90 classes. The second is arranged different
position training according to different majors.

5.

Training and Investigation

In order to ensure training effect, we will organize the trainees to visit Shenzhen or
Guangzhou transportation condition, visit high speed railway, light railway 1 day
respectively, Baoan international airport, transportation center, city scenery 2 days
respectively, totally 18 classes.

(iii)
1.

Teaching team management

Professional trainers

(1) The training for newly recruited is responsible by Ethiopia project team, management
personnel of operational headquarters and other professional senior trainers of our
company.

Training management organization For Addis Ababa Light Rail System (AALRT)

(2) Service experience is controlled by relevant stations, our training teachers and translators
would cooperate to complete.
(3) Theoretical teaching and courseware making are taken by special training teachers;
practicing on site is taken by Shenzhen Metro management and training teachers If
divided into groups, we promise training teachers and trainee in one group are matching,
and equipped with vehicle driver group, dispatching ticket group, technology
maintenance group, each group will have special training.
(4) Training investigation will be received and taught by technical person from well-known
domestic high-speed rail, light railway units.

2.

Translators

During the learning period, we provide full time translators for trainees in Shenzhen.
Translators should take the duty of class leader and life assistant, one help one trainee. If
divided by majors, translators would follow the principle of one translator one major, one for
a whole class. They would take classes respectively and we will designate one translator as
general consultation staff (comprehensive consultation and assistant translator).

(iv)

Training contents

1.

Three points contained in the collectively training: opening class ceremony and OCC
visiting, welcome trainees to know the general situation of Shenzhen Metro; Chinese
culture and Shenzhen briefing, create inter nations culture platform, deepen trainees`
understanding to China and Shenzhen; basic information of railway transportation, set
up concept and system of rail transit for trainees.

2.

Service experience training, it is convenience for trainees and passengers to

communicate directly, feel the deep influence of railway transportation to the city.

3.

Theoretical training contain 2 days distinctive classes, including the training contents of
project management, investment budget, new way construction training. The rest
training is to 10 majors such as driver, vehicle, engineering vehicle, dispatch, passenger
transport, ticket, signal, railway, power supply and machine, and etc..And learns the
main management thinking and core skill of various majors The ratio of subway and
light railway knowledge is nearly 1:1.

4.

Learning on site is focus on experience education; we will organize trainees to conduct

field investigation and research of each major and routine of Shenzhen Metro,
understand the operation and maintenance organization process directly, and combine
with theory to avoid formalistic training.
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Training management organization For Addis Ababa Light Rail System (AALRT)

5.

Train investigation is aim to broaden the technology and management vision of your
staff, and learn diversified management experience by visiting prominent corporation.

V.Training Organization
(i) Lectures Organization
1.

The first batch of 23 trainees training include five stages of collective training, service
experience, theoretical teaching, learning on site, training investigation; it will not be
divided into classes and majors, and will accept studying together.

2.

The second training has the fact that trainees and technology staffs are in large number,
we will divided into different majors and classes according to real situation. The
collective training of first, second, and fifth stage will train together, and accept service
experience and visiting famous corporations together; in the third and fourth stage, we
will undergo special training according to vehicle driver group, dispatching ticket group,
technology maintenance group, or we will divide into small classes according to the
number of trainees and learn one by one.

3.

During your training period in Shenzhen, we arrange special person for patrolling in the
night and weekends, so as to ensure your logistics.

Detailed classes schedule refer to attachment 3 Ethiopia Trainees coming to Shenzhen for
Training Classes Schedule.

(ii)Quality assured and effect assessment

1.

Tracking management

During the training, our training center will supervise and check our training teachers,
translators for their performance, organize trainees training effect and pay close attention to
your trainees training feeling and experience; the feedback of trainees can be collected
through Internal Training Teachers Effect Assessment and establish the files through paper,
photo and videos. Once we found some problems during the training, we will actively
coordinate and solve it.
2.

Conclusion and Examination

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Training management organization For Addis Ababa Light Rail System (AALRT)

(1) Organize learning communication, each week and ask each trainee hand in learning
summary every two weeks.
(2) After the whole training, we will organize trainees to take theoretical exams and
comprehensive assessment. According to the marks and assessment, we can know
whether each trainee is qualified.
(3) All summaries, exam marks and comprehensive assessment will be written into each
trainee`s file, if qualified after training we will award graduate certificate for the trainee.
3.

Relevant indexes

(1)
(2)
(3)
(4)
(5)

Theoretical teaching exam passing rate is more than 95%.

Practice experience participation 100%.
Trainees complaint dispose rate 100%.
Graduate passing rate over 95%
The first batch of trainees receive training classes of 246, and the following will refer to
the actual arrangement.

4.

Inspiration and Penalty

(1) After arriving in Shenzhen, your trainees should strictly follow our laws, regulations and
our training requirements. Trainees should follow principle as the top, mutual
supervision as assistant, strictly follow relevant regulations according to Ethiopia
Trainees Coming to Shenzhen Training Regulations (attachment 4).
(2) According to monthly examining details in Ethiopia Trainees Coming to Shenzhen
Training Regulations, we undertake monthly performance assessment and provide
Ethiopia Trainees Monthly Performance Assessment Score statistics Sheet (attachment
5).
(3) When coming across emergency, your staff should cooperate with us to deal with. If
some trainees in China violate Chinese laws and regulations, we have the right to ask
you to undertake the legal responsibility; for those who do not comply with our
regulations, we will take strict examination, and for those who have good and positive
performance as well as excellent grades, we would commend and reward.
Any questions for further communication, please contact us at any times.
Contact address: Room No. 415, Shenzhen Metro Operation Headquarters Complex Building
A, Bamboos, Futian District, Shenzhen City, Guangdong, China.
Contact: 13760316329 (Mobile)
Contacts: Yang Hang

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Training management organization For Addis Ababa Light Rail System (AALRT)

The final explanation right of this plan belongs to Shenzhen Metro Operational Headquarters
Training Center, it will be implemented once both parties confirmed.

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