Survey

Reliance Trends, Ranchi

This survey is done as a part of a training project for Reliance Trends, situated at JD High
Street, Main Road, Ranchi, to know the level of Customer Satisfaction for the store. Please
fill the questionnaire completely. Information provided by you will be used for purpose of
project completion only.
Name:

____________________
No.

R One Card
Phone No. _________________

1= highly dissatisfactory, 2= dissatisfactory, 3=neutral, 4=satisfactory, 5= highly satisfactory

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[1] (a) Do you shop regularly at Reliance Trends, JD High Street, Ranchi?
YES

NO

(b) How often?

Monthly
Quarterly
Seasonally/ during offrers
[2] What is your expenditure on shopping at Reliance Trends?
Up to

1001-2000

2001-3000

1000

3001-4000

4001 and
Above

[3] (a) Are you satisfied with the brands offered by reliance trends under different
departments and categories?
YES

NO

(b) Rate the following departments on your level of satisfaction for the brands/ products
being offered:
Rating
Dept.
/Category
Mens Wear
Womens Wear
Kids Wear

(1=highly dissatisfied. 5=highly satisfied)

Survey

Reliance Trends, Ranchi

[4] (a) Are you satisfied with the prices for different brands offered at reliance trends,
Ranchi?
YES

NO

(b) Based on prices, select the most favourable brand under each department which you
would like to buy.
(Please select only the most favourable for each type of pricing)

MENS
Value Pricing

Premium Pricing

Performax
DNMX
Netplay
Crimsoune Club
Performax
Killer
Moustache
Sin
Peter England
Oxemberg
Crimsoune Club

Team Spirit
Sin
Network
Gravity
DNMX
Live-in
Flying Machine
John Players
Pureza
London Bridge
Jockey

WOMENS
Value Pricing

Premium Pricing

Go Colours
Siyahi
Team Spirit
Rio
Mother Earth
Fashion Tadka
Rangriti
1090F
Recap Jeans
Mother Earth
Jockey

Mix N Match
DNMX
Fig
Fusion
Avaasa
Kraus Jeans
Crimsoune Club
Jealous 21
Hushh

KIDS
Value Pricing
Premium Pricing

DNMX
FRENDZ
DNMX
FRENDZ
Apple Eye
United Colors of Benetton

Rio Girl
Team Spirit
Drop
612 League
Gini & Jony

Survey

Reliance Trends, Ranchi

[5] What is the most important problem that you face in reference to the brands/ products

offered at the store?

A
B
C
D

(select any one of the following)

Unavailability of different sizes

Unavailability of colour options
Limited brands/ products being offered
Brands/ products are highly priced for their value

[6] (a) Are you satisfied with the discounts and offers that come up at the store?
YES

NO

(b) According to you, which is the best source of information about these discounts and
offers?
Tele Calls

E-mails

Messages

Store Visit

[7] How would you rate the customer handling and the behaviour of the floor staff at the
store on a five-point rating scale?
1

[8] (a) Are you satisfied with the services of Customer Service Desk?
YES

NO

(b) Rate the following services on the basis of your level of satisfaction:
SERVICES
Billing
Exchange
Tailoring
Other Services (Lost & Found, customer handling, information,
etc.)

[9] Rate the following for your perception of the store and its offerings:
Offerings:
Product Quality
Pricing Strategy
Discounts and Offers
Advertising and Information
Ambience
Store Location

Survey

Reliance Trends, Ranchi

[10] What would be your overall rating for Reliance Trends, JD High Street, Ranchi, on
your level of satisfaction and the services offered.
Highly
Dissatisfied

Dissatisfied

Neutral

Satisfied

Highly
Satisfied

[11] Any suggestions:

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----------------------------------------------------------------------------------------------------------Thank you for giving your valuable time to us.

HAVE A NICE DAY
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