CHAPTER 2

MANAGEMENT ASPECT
I.

Management Team
1. General Manager Responsible for the overall operation of the resort
establishment, they are the ones to report directly to the owners.
Job Specifications:
- Must be 38 years old and above
- Bachelor and Masteral Degree preferred
- Excellent communication skills
- Ability to work a flexible schedule
- Have 3 years experience in managerial position
2. Accounting Staff responsible for the financial aspects of the resort.
Job Specifications:
- 3 years experience in the management of financial systems and budgets,
financial reporting, financial data analysis, auditing, taxation and providing
financial advice
- Must graduate of bachelor of Science in Accountancy
- Must be 25 to 30 years old
- Stress Tolerance
- Must have confident
3. Security Staff the protection and safety of the guests, employees and
property for the whole day
Job Specifications:
- 1 year experience as security guard
- Must attend a training for security card/ certificate
- Must be 25 to 30 years old
- Stress tolerance
- Able to fight urge of drowsiness
- Skills and knowledge of first aid treatment and self defense
4. Maintenance the ones in-charge of the upkeep and maintenance of the
facilities of the whole resort
Job Specifications:
- One year experience
- Must graduate of any four year course
- Must be 25 years old and above
- Skills and knowledge of the electronics and construction

5. Housekeeping Manager monitors the day to day activities of the

housekeeping department
Job Specifications:
- Graduate of HRM at a bachelor or masters degree
- At least 4 years experience in Housekeeping Operation
- Must be 25 years old and above
- Time flexible
- Exceptional leadership skills
6. Room Attendant the one that guides and assists the guest upon check in
and checkout also the responsible for the up keep and cleanliness of the
room
Job Specifications:
-

Graduate of Bachelor of Hotel and Restaurant Management

At least two years of experience in housekeeping operation
Must be 21 to 30 years old
Able to work late night
Stress tolerance

7. Front Office Manager monitors the daily work of the front office department
Job Specifications:
- At least 5 years of experience
- Graduate of a bachelor or masters degree
- Must 25 years old and above
- Able to work in a flexible schedule
- Leadership skills is needed

8. Front desk Clerk responds to the guests needs for information and services.
The ones to receive the calls and requests of the guests.
Job Specifications:

II.

2 years experience needed in Hotel Operation

Graduate of Hotel and Restaurant Management
Must 21 to 30 years old
Great communication skills
Pleasant personality

Company Policies

A. Attendance
Categories
Absence failure to notify
superior or inability to report
work
AWOL or Absence without
leave for 5 days or more
Employees must report their
absence each day; failure to
do so is considered a no
call/no show.

Failure to Biometric
Authentication
Un-following schedule without
valid reasons

First
Offense
Oral and
written
reprimand

Second
Offense

Third
Offense

Fourt
Offense

3 days
suspension

1 week
suspension

Termination

1 week
suspension

Termination

3 days
suspension

1 week
suspension

3 days
suspension

Termination

Termination
Oral and
written
reprimand

Oral and
written
reprimand
Oral and
written
reprimand

Termination

B. Performance of Duty
Categories

Sleeping while on
duty
Malingering,
horseplay,
entertaining, personal
calls and disturbances
Extending break
period
Unauthorized use or
misuse of companys
properties
Insubordination or
disobedience to
superior
Failure to wear
prescribe uniform ID,
improper wearing
uniform and permitting
other to use their ID
Chatting with other
employees while on
duty
Drinking of alcoholic
beverages or
drunkenness while on
duty

First
Offense
Oral and
written
reprimand
Oral and
written
reprimand
Oral and
written
reprimand
Oral and
written
reprimand
1 week
suspension

Oral and
written
reprimand
Oral and
written
reprimand

Second
Offense

Third
Offense

Fourth
Offense

3 days
suspension

1 day
suspension

Termination

3 days
suspension

1 day
suspension

Termination

3 days
suspension

1 day
suspension

Termination

1 day
suspension

Termination

Termination

3 days
suspension

1 week
suspension

Termination

3 days
suspension

1 days
suspension

Termination

Termination

Categories

First Offense

Second
Offense

Third
Offense

Fourth
Offense

Threatening, fighting,
instigating a fight
coercing or inflicting to

Oral and written

reprimand

3 days
suspension

1 week
suspensio
n

terminatio
n

body injuries

Discourtesy towards
customer
Using profane
languages, disrespect
to superior
Encouraging others to
violate company rules
and regulations

1 week
suspension
1 week
suspension

Termination

1 week
suspension

Termination

Termination

D. Dishonest and others fraudulent

Categories

First
Offense

Stealing, attempting to steal from the

company or from co-employee
regardless of value

Second
Offense

Third
Offens
e

Fourth
Offense

Termination

Substituting or attempting to
substitute company items with other
items
Obtaining materials on fraudulent
orders

Termination

Misappropriation of company
properties or funds

Termination

Termination

E. Security and Safety

Categories

First
Offense

Second
Offense

Third
Offense

Fourth
Offense

Failure to comply with company

rules and standards on security
and safety, health and
sanitation.
Failure to report serious or
contagious disease
Entering restricted area without
the permission of the superior
Meddling financial and other
form finances without noticing
the superior

Oral and
written
reprimand

3 days
suspension

1 week
suspensio
n
Oral and
written
reprimand
1 week
suspensio
n

Termination

3 days
suspension

1 day
Termination
suspension

1 day
Termination
suspension

Termination

V. Projected Schedule

General Manager- the schedule of a general manager would start at 8:00 am up

to 5:00 pm.
Support Services- the schedule of this section is divided in two shifts the
opening and the closing would be at the start of production which is 6:00 am up
to the closing which is 9:00 pm (security is an exemption).
Opening Shift would start 6:00- 3:00pm
Closing Shift would start 12:00pm- 9:00pm

-Accounting Staff- the schedule of accounting staff will be base on regular work
hour would start from 9:00am- 6:00pm
-Security- 24 hoursduty (12 hours per security personnel)
-Maintenance- Their schedule will also base on regular working hour would start at
9:00am-6:00pm

Rooms Division Department- their schedule would be subjected to change

depending on the season but the standard schedule would be divided into two
shift: opening and closing
-Housekeeping
-Room Attendant
-Front Office Manager
-Front Desk Clerk

Projected Compensation Scheme

No. of
Employees
1

Position

Daily Wage

Cost of
Living
allowance
(fixed))

General
Manager

Php400/day|
Php50/hour

Php2000

Housekeeping
Manager

Php360/day|
Php45/hour

Php500

Front Office
Manager

Php360/day|
Php45/hour

Php500

Total
Quaterly
Salary
Php7,200.0
0

Php5,180.0
0

Php
5,180.00

Total
Monthly
Salary

Php
12,800.00

Php10,220.0
0

Php

10,220.00

Front Desk
Clerk

Php320/day|
Php40/hour

Php250

Php
4,410.00

Php 8,890.00

Projected Compensation Scheme

No. of
Employee

Position

Daily Wage

Roomboy

Accounting

Maintenance

P320/day/Php
40/hour
P320/day/Php
40/hour
P320/day/Php
40/hour

Security

P320/day/Php
40/hour

Cost of
Living
Allowance

Quarterly
Salary

Monthly
Salary

Php 250

Php
4,410.00
Php
4,410.00
Php
4,410.00

Php
8,890.00
Php
8,890.00
Php
8,890.00

Php 250

Php
4,410.00

Php 8,
890.00

Php 250
Php 250

EMPLOYEE BENEFITS (Deducted from their salary)

Position
Manager

Quarterl
y Salary

Monthly
Salary

SSS

Phil
Health

P7,200.0
0

P12,800.0
0

P350.0
0

P125.0
0

Total
Deductio
n
P 475.00

Net
Quarterl
y Salary
P6,725.0
0

Net
Monthly
Salary
P
12,325.0
0

Front Desk
Clerk
Room Boy

P
4,410.00
P
4,410.00
Accounting P
4,410.00
Maintenanc P
e
4,410.00
Security
P
4,410.00

P8,890.00
P 8,
890.00
P 8,
890.00
P
8,890.00
P 8,
890.00

Name of Proprietor

P200.0
0
P200.0
0
P200.0
0
P200.0
0
P200.0
0

P100.0
0
P100.0
0
P100.0
0
P100.0
0
P
100.00

P 300.00
P 300.00
P 300.00
P 300.00
P300.00

P4,110.0
0
P4,110.0
0
P4,110.0
0
P4,110.0
0
P4,110.0
0

P
8,590.00
P
8,590.00
P
8,590.00
P
8,590.00
P
8,590.00

Kind of Partnership

Percent of Ownership

General

30%

Algin Dulay

Limited

20%

John Ashly Balansay

Limited

10%

Darren Abellana

Limited

10%

John Lorick Delacruz

Limited

10%

Limited

10%

Jhay Mark Adora

Marvin Bacol
V. Projected Schedule

General Manager- the schedule of a general manager would start at 8:00 am up

to 5:00 pm.

Support Services- the schedule of this section is divided in two shifts the
opening and the closing would be at the start of production which is 6:00 am up
to the closing which is 9:00 pm (security is an exemption).
Opening Shift would start 6:00- 3:00pm
Closing Shift would start 12:00pm- 9:00pm

-Accounting Staff- the schedule of accounting staff will be base on regular work
hour would start from 9:00am- 6:00pm
-Security- 24 hoursduty (12 hours per security personnel)
-Maintenance- Their schedule will also base on regular working hour would start at
9:00am-6:00pm

Rooms Division Department- their schedule would be subjected to change

depending on the season but the standard schedule would be divided into two
shift: opening and closing
-Housekeeping
-Room Attendant
-Front Office Manager
-Front Desk Clerk