TelePCX39 SMDR User Guide

Station Messaging Detail Report

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Warranties
All TeleSynergy products are warranted to the registered original user to be free
from defects in workmanship and materials for a period of one year from the date of
purchase, unless otherwise stated, under normal installation, use, and service.
This warranty does not cover any service fees, installation fees, or consulting fees
associated with the installation of TeleSynergy's products.
This warranty does not apply to products that have been damaged as a result of
misuse, abuse, negligence, accident, faulty installation or maintenance practices
and/or used in any manner contrary to those recommended by the manufacturer.

Liability
TeleSynergy's liability on any claim will be limited to the repair, replacement, or
appropriate adjustment where our inspection reveals any such defects occurring in
normal usage, installation and proper care as outlined by us. TeleSynergy shall not
be liable under any circumstances for any special, direct or indirect, incidental or
consequential damages resulting from the use or inability to use TeleSynergy's
products or service, delay of delivery or loss of profits, data, business or goodwill,
whether or not such party has been advised or is aware of the possibility of such
damages.

Copyright
No part of this publication may in any form or manner be reproduced, stored or
transmitted without prior written permission from TeleSynergy Research (USA)
Incorporated.
TeleSynergy is the trademark and registered trademark of TeleSynergy
Research (USA) Incorporated.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other product names referred in this manual are for identification purpose only
and may be trademarks of their respective owners.
All rights reserved. Copyright 2000 by TeleSynergy Research (USA.)
Incorporated.

Getting Started

Thank you for purchasing TelePCX. To ensure the success of SMDR installation, it is
recommended that users must read this manual carefully before installing and running this
application. You should have the installation CD of SMDR application and manual, which are
all included in this package. Should you find any of the mentioned items are not packed in the
original package, please contact the place of purchase for substitute.

1. SMDR Installation
Follow the instructions below to install SMDR.

1.1. Installation Step by Step

The following SMDR installation steps are for the users whose PC or TelePCX
server has no TeleAPG, or TelePCX installed. If you have TeleAPG or
TelePCX installed in your PC or TelePCX server, the SMDR had been installed
in the PC or server automatically at the time when you installed the TeleAPG
or TelePCX. However, if you do want to do the installation again, you can
follow the instruction as well.
Step1:

Insert your TelePCX CD into CD-ROM drive and browse the CD

to find

Step2: Click on

TeleAPG

SetupSMDR

Setup.

Setup to start running installation program.

Step3: Click OK.

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Step4: Click the square button to begin setup. If you had ever installed SMDR
in the TelePCX server, to install the updated version to overwrite the existing
SMDR, you need to install it to \TeleAPG\SMDR\ directory.

You can change the installation directory by

clicking Change Directory.

Step5: Installation in progress.

Step6: Click OK.

Step7: Click Yes to reboot and setup is finished.

1.2. Running SMDR

If the SMDR is installed in an end users PC, you can run the SMDR by
clicking

Program

SMDR.

Please be

noted that if this client PC had SMDR installed and run before, you need
to delete the existing value set for LogPath in file SMDR.ini in WINNT
directory before you run the newly installed SMDR for the first time.
Instead, if you run the SMDR from the TelePCX server, you can click
Browse to find the directory in

Windows NT Explorer
which you have the SMDR installed
SMDR

SMDR.

TeleAPG

Please be noted that if you had run SMDR

before, you need to move or delete \TeleAPG\SMDR\SMDR\SMDRLog\

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directory before you run the newly installed SMDR for the first time.
Step1: An error message will be promoted to ask you to configure your
systems setting. Click OK to continue. The error message will appear
only once during the installation.

Step2: Click Add to setup required information for running SMDR.

Step3: Enter the required information and then click OK. TCP Port Number
can not be changed(default: 3002)

Step4: Click Close.

Step5: The warning message will be prompted to you only if the PBX Host
Name you entered in Step 3 is incorrect. Once you see this message,
you should click OK to proceed to Step 6 and make proper correction
of the PBX Host Name.

Step6: Double click the incorrect Host Name/IP Address and reenter, and then
click Close.

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Step7: Read the message carefully and make your selection. If you want to
update data immediately, click Yes, otherwise click No, and you can
update data when you are generating SMDR report.

Step8: Wait until data collection to be finished.

Step9: The warning message will be prompted to you only if the PBX IP
Address you entered in Step 3 is incorrect. Once you see this message,
you should click OK to proceed to Step6 and make proper correction of
the PBX IP Address.

Step10: No matter how many PCs have the SMDR installed, the system does
not allow more than one user to operate the SMDR at the same.
Therefore, the Error message will be prompted to you only when some
one else has started up the application already. You should ask the
person to exit the program, and then click OK to exit the program and
reenter SMDR again.

Step11: The data collected and updated from TelePCX server will be shown in
the screen.

Step12: The default data keeping duration is 60 days. If you want to change
the default, you can click Setting and find System to bring up a
setting screen.

Step13: Enter the data keeping duration desired and click OK. Data keeping
duration is ranged from 1 day to 365 days, and the default is 60 days.

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1.3. Generating Reports

SMDR provides Traffic Report and Detail Report. For Traffic Report, it records
all historical traffic load status, distinguished by Extension Usage, Trunk
Usage by Hour(All Trunks) and Trunk Usage(By Trunk). For Detail Report, it
provides a record for Emergency Call at this moment.
You can follow the steps below to generate a traffic report.
Step1: Click Report from menu bar

Step2: Select a date range and a type of report desired. If you want to
generate a report for Emergency Call, click tab Detail Report here.

Step 3: Click Output to Screen, to check the report on screen.

Note: If you want to check report on screen, you have to ensure a printer
driver has been installed on your computer; if you want to save the
report, click Save; if you want to print out the report, click Print.

1.3.1.

Reading Traffic Report by Hours(All Trunks)

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Subject

Description

Time Interval

The time interval for the report is one-hour based.

All the statistic numbers are accumulated and
calculated by this base.
For each time interval, the total number of calls =
the number of incoming calls + the number of
outgoing calls. When calculated, the time unit must
be converted into second, rather than hour or
minute.
For each time interval, the total duration of calls =
the duration of incoming calls + the duration of
outgoing calls. When calculated, the time unit must
be converted into second, rather than hour or
minute.
For each time interval, the total average duration of
calls = (the duration of incoming calls + the
duration of outgoing calls) / (the number of
incoming calls + the number of outgoing calls).
When calculated, the time unit must be converted
into second, rather than hour or minute.
For each time interval, the total utilization = [(the
duration of incoming calls + the duration of
outgoing calls) / (1 * 60 * 60 * the number of trunk
lines)] * 100%. When calculated, the time unit must
be converted into second, rather than hour or
minute.
For each time interval, the incoming call average
duration is calculated as (Duration / the number of
incoming calls).
For each time interval, the outgoing call average
duration is calculated as (Duration / the number of
outgoing calls).

Total # of Calls

Total Dur

Total Avg.Dur

Total Utilization

Incoming Avg. Dur

Outgoing Avg. Dur

Click this icon to zoom in or zoom out the report.

Click this icon to printout report from a printer.
Click this icon to export the report to a file.

Click this icon to send the file by E-mail.

Click this icon to close the active window.

Note: Only those incoming/outgoing calls that are successfully connected will
be calculated.

1.3.2.

Reading Traffic Report by Trunks

Subject

Description

Trunk

It specifies the trunk lines number and the code of

PBX in which the trunk line is connected.
For each trunk line, the total number of calls = the
number of incoming calls + the number of outgoing
calls. When calculated, the time unit must be
converted into second, rather than hour or minute.
For each trunk line, the total duration of calls = the
duration of incoming calls + the duration of
outgoing calls. When calculated, the time unit must
be converted into second, rather than hour or
minute.
For each trunk line, the total average duration of

Total # of Calls

Total Dur

Total Avg.Dur

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Total Utilization

Incoming Avg. Dur

Outgoing Avg. Dur

calls = (the duration of incoming calls + the

duration of outgoing calls) / (the number of
incoming calls + the number of outgoing calls).
When calculated, the time unit must be converted
into second, rather than hour or minute.
For each trunk line, the total utilization = [(the
duration of incoming calls + the duration of
outgoing calls) / (the number of days * 24 * 60 * 60
* the number of trunk lines)] * 100%. When
calculated, the time unit must be converted into
second, rather than hour or minute.
For each trunk line, the incoming call average
duration is calculated as (Duration / the number of
incoming calls).
For each trunk line, the outgoing call average
duration is calculated as (Duration / the number of
outgoing calls).
Click this icon to zoom in or zoom out the report.
Click this icon to printout report from a printer.
Click this icon to export the report to a file.
Click this icon to send the file by E-mail.
Click this icon to close the active window.

Note: Only those incoming/outgoing calls that are successfully connected over
the trunk lines will be calculated.

1.3.3.

Reading Traffic Report by DID

More and more companies are using different DID numbers to analyze the
incoming call traffic for different function group, say tech. support team,
accounting, sales promotionetc. All the DID numbers share the same trunk
resources, thus a single trunk has more than 1 DID number assigned to it.
Different from the trunk traffic report, DID traffic report will exactly base on the
incoming DID number disregard of the physical trunk lines. So trunk 1 may

have 10 incoming calls for DID number 1, 12 calls for DID number 2, 8 calls
for DID numebr 3.... , TelePCX SMDR will collect the DID info and pass it to
the SMDR program for running the DID usage report.

Subject

Description

DID
Total # of Calls

It shows DID numbers

For each DID number, the total number of calls =
the number of incoming calls. When calculated, the
time unit must be converted into second, rather
than hour or minute.
For each DID number, the total duration of calls =
the duration of incoming calls. When calculated,
the time unit must be converted into second, rather
than hour or minute.
For each DID number, the incoming call average
duration is calculated as (Duration / the number of
incoming calls).
For each DID number, the utilization = [(the
duration of incoming calls) / (the number of days *
24 * 60 * 60 * the number of trunk lines)] * 100%.
When calculated, the time unit must be converted
into second, rather than hour or minute.

Total Dur

Avg.Dur

Utilization

Click this icon to zoom in or zoom out the report.

Click this icon to printout report from a printer.
Click this icon to export the report to a file.
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Click this icon to send the file by E-mail.

Click this icon to close the active window.

Note: Only those incoming calls that are successfully connected over the DID
lines will be calculated. The outgoing calls wont be included in the DID traffic
report.

1.3.4.

Reading Traffic Report by Extension Usage

Subject

Description

Extension
Total # of Calls

It shows extension numbers.

For each extension, the total number of calls = the
number of incoming calls + the number of outgoing
calls. When calculated, the time unit must be
converted into second, rather than hour or minute.
For each extension, the total duration of calls = the
duration of incoming calls + the duration of
outgoing calls. When calculated, the time unit must
be converted into second, rather than hour or
minute.
For each extension, the total average duration of

Total Dur

Total Avg.Dur

Total Utilization

Incoming Avg. Dur

Outgoing Avg. Dur

calls = (the duration of incoming calls + the

duration of outgoing calls) / (the number of
incoming calls + the number of outgoing calls).
When calculated, the time unit must be converted
into second, rather than hour or minute.
For each extension, the total utilization = [(the
duration of incoming calls + the duration of
outgoing calls) / (the number of days * 24 * 60 * 60
* the number of trunk lines)] * 100%. When
calculated, the time unit must be converted into
second, rather than hour or minute.
For each extension, the incoming call average
duration is calculated as (Duration / the number of
incoming calls).
For each extension, the outgoing call average
duration is calculated as (Duration / the number of
outgoing calls).
Click this icon to zoom in or zoom out the report.
Click this icon to printout report from a printer.
Click this icon to export the report to a file.
Click this icon to send the file by E-mail.
Click this icon to close the active window.

Note: Only those incoming/outgoing calls that are successfully connected

to/by the extensions will be calculated.

1.3.5.

Reading Emergency Call Report

Emergency Call report gives the following information for reference.

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Subject

Description

Extension No.

Records the extension number used to call an

emergency call.
Records when an emergency call was made.
Records at what time an emergency call was
made.
Records how long an emergency call was lasted.
Records which trunk line was initialized to made an
emergency call.
Records which emergency number was called.

Date
Time
Duration
Trunk No.
Phone No.

Click this icon to zoom in or zoom out the report.

Click this icon to printout report from a printer.
Click this icon to export the report to a file.
Click this icon to send the file by E-mail.
Click this icon to close the active window.