ALVARO CIFUENTES

44324 Lightsey Ridge Terrace #201

Ashburn, VA 20147
(908)-392-1698 al_cifuentes@hotmail.com
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SUMMARY

Bi-lingual, accomplished professional with diverse background and skills in information technology, project
management, sales and customer service. Results-oriented. Fluent in English and Spanish. Experience
translating Software, User Manuals and Web Pages/ Areas of expertise include:

Technical Writing & Training PC Technical Support Consulting

Software/Materials Translation Software Testing Client & Customer Relations

Technical Skills: Proficient in PC systems set-up, component replacement, new component installation;
software knowledge includes Microsoft Windows programs such as Excel, Word, PowerPoint and Access.

HIGHLIGHTS OF ACCOMPLISHMENTS

• Provided technical consulting and project management to support the financial efforts of the World
Bank and USAID in Guatemala’s recovery from Hurricane Mitch.
• Worked with Guatemala’s Planning Secretary on a United Nation’s financed project involving the
creation of an integrated information system that would link all the government’s Executing Agencies
and publish/track on the Internet all foreign nations’ financed projects throughout Guatemala.
• Translated all communications between the Secretary IT department and the Software Developer
• Provided simultaneous translations services for personal of the Secretary
• Translated software, user manuals, marketing materials and various documents into both Spanish and
English, to address the needs of expanding markets.
• Created user training manuals to teach employees/customers how to use PC-based programs such as
Lotus 1-2-3, Excel, Word and Wordstar.

PROFESSIONAL EXPERIENCE

Project Management

Guatemala’s Planning Secretary, Guatemala City – 1999-2000

Serving as Project Manager, coordinated and supervised a United Nations financed project involving the
implementation of an integrated information system, among all the government’s Executing Agencies, to
publish and monitor all foreign nations financed projects nation wide.
Cifuentes Systems Consulting, Guatemala City 1997-2001
International Systems Consultant

• Provided consulting and project management for the following World Bank and USAID financed
companies:
♦ Chemonics, Washington DC - Implementation of the Post Mitch Monitoring and Evaluation
system USAID project
♦ Emi Systems, Washington DC- Implementation of MapDecision Software for the Post Mitch
Monitoring and Evaluation System USAID project

IT Managemet/Technical

Summit Technology
Customer Service Agent 2008 – 2009
• Provide over the phone Technical Support for the following products:
Polaroid, Pandigital, Giinii and Agfa products

Home Tech 2006 - Present

Owner
• Computer Support, Computer training, Clean up and system restore

Yesterday Business Computers, Bridgewater, NJ 2002 -2003 2006 -2007

Equipment Auditor
• Tested and classified all incoming computer equipment from corporations and leasing companies;
determine components that could be re-sold. Clear out hard drives for security purposes.

Sales and Account Management

Bysupport/Bysecure, Guatemala City 2000-2002

Account Manager
• Network Associates: Gauntlet Firewall. Sniffer Network Analysis. Magic Total Service
Desk, Web based Help Desk.
• RadWare: Linkproof Internet Link Traffic Manager. Web Server Director WSD, local
and global traffic management. Cache Server Director, Internet Cache Management.
FireProof, Firewall traffic management. CertainT 100, SSL Accelerator.
• SonicWALL

Panasonic de Guatemala, Guatemala City; 1989-1993

Sales Manager of Imported Products
Previous Position: Customer Service Manager

Radio City 1995-1997

General Manager
Responsible for the performance of one wholesale and four retail stores and 45 employees. Exceeded sales
over previous 5 years during first year in the position.
CEMACO, Hardware and Home Goods Stores 1993-1995
Inventory System Manager
Previous Position: Radio Shacks store manager

Hallmark Title, Somerset, NJ 2003-2004

Title Processor

Miscellaneous, part time jobs

Manggiano’s Little Italy 2006 - Present

Fine Dining Server
• Highest percentage of Customer Satisfaction.
• Employee of month July 2007

McCormick & Schmick’s, Bridgewater, NJ 2004- 2005

Fine Dining Server
• Consistently had highest amount of per capita sales and most repeat clientele.
• Trainer

EDUCATION and CERTIFICATIONS

Business Administration Business School, Guatemala 1986

Computer Systems Engineering, Mariano Gálvez University, Guatemala 1990

Certifications: Computer Programmer, Computer Science Center (1986)

Effective Communication and Human Relationships- Dale Carnegie (1994)
Sales Management - Tayasal (1992)
How to establish your own business - Business Council (1993)