PUBLICSUMMARYREPORT

RSPO
SECONDANNUALSURVEILLANCEASSESSMENT
(ASA2)

IOICORPORATIONBhd
PamolKluang

LocatedinKluangJohor,Malaysia

ReportAuthor:

AryoGustomorevisedJune2012

BSIGroupSingaporePteLtd(Co.Reg.199502096N)
3LimTeckKimRoad
#1002GentingCentreBuilding
SINGAPORE088934
Tel+6562700777
Fax+6562702777

AryoGustomo:aryo.gustomo@bsigroup.com
www.bsigroup.sg

BSIServicesMalaysiaSdnBhd(Co.Reg.804473A)
B0801(East),Level8BlockB,PJ8,
No.23,JalanBarat,Seksyen8
46050PetalingJaya,Selangor
MALAYSIA
Tel+60379607801
Fax+60379605801

TABLEofCONTENTS

PageNo

SUMMARY......................................................................................................................................................................
LISTOFABBREVIATIONSUSED.............................................................................................................................1

1.0SCOPEOFSURVEILLANCEASSESSMENT.........................................................................................................................12
1.1IdentityofCertificationUnit................................................................................................................................................1
1.2ProductionVolume..............................................................................................................................................................1
1.3CertificationDetails..............................................................................................................................................................1
1.4DescriptionofFruitSupplyBaseandSupplyChain.....................................................................................................1
1.5OtherCertificationsheld..2
1.6OrganisationalInformation/ContactPerson.........................................................................................................................2
1.7TimeBoundPlanforotherManagementunits...............................................................................................................2

2.0ASSESSMENTPROCESS.................................................................................................................................................45
2.1CertificationBody..4
2.2QualificationsoftheLeadAssessorandAssessmentTeam..................................................................................................4
2.3AssessmentMethodology,Programme,SiteVisits...............................................................................................................4
2.4StakeholderConsultation.....................................................................................................................................................4
2.5DateofNextSurveillanceVisit.............................................................................................................................................5

3.0ASSESSMENTFINDINGS.................................................................................................................................................514
3.1SummaryofFindings...........................................................................................................................................................5
3.2DetailedIdentifiedNonconformities,CorrectiveActionsandAuditorConclusions...........................................................12
3.3StatusofNonconformities(MajorandMinor)PreviouslyIdentified(InitialCertificationAssessment)......................13
3.4IssuesRaisedbyStakeholders............................................................................................................................................14

4.0CERTIFIEDORGANISATIONSACKNOWLEDGEMENTOFINTERNALRESPONSIBILITY......................................................14
4.1DateofnextSurveillanceVisit(ASA2)................................................................................................................................14
4.2SignoffofASA1Findings...................................................................................................................................................14

LISTofTABLES

1
2
3
4a
4b

MillsGPSLocations........................................................................................................................................................1
ProductionTonnages.....................................................................................................................................................1
EstateFFBTonnagesProcessed.....................................................................................................................................1
AgeProfileofCompanyPlantedpalm...........................................................................................................................2
EstatesandAreasPlanted..............................................................................................................................................2

LISTofFIGURES
1

LocationMaps.................................................................................................................................................................3

ListofAppendices
A
SupplyChainCertificationAudits
B
RSPOCertificateDetails
C
2ndAnnualSurveillanceAssessmentProgramme
D
CorrectiveActionPlanofASA1findings
EListofStakeholderContacted
F
ProgressoftimeBoundPlan

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

Page1

SUMMARY

1.2

BSi has conducted the Second Annual Surveillance

Assessment(ASA2)ofIOICorporationBhdPamolKluang
operations located in Kluang Johor, Malaysia
comprising one mill, six company oil palm estates,
support services and infrastructure. BSi concludes that
IOI Pamol Kluang operations comply with the RSPO
requirements [RSPO P&C NIINAWG 2008; RSPO
Certification System June 2007 (revised March 2011)
including Annex 4: Procedures for Annual Surveillance;
and Supply Chain Certification Standard: November
2011,ModuleDCPOMills:Segregation]

BSirecommendsthecontinuationoftheapprovalofIOI
PamolKluangoperationsasaproducerofRSPOCertified
SustainablePalmOil.

The estimated tonnages reported for the ASA1 and the

actual production since previous year are detailed in
Table2.ItshouldbenotedthattheActualtonnagesare
for only part of a year from the date of Initial
Certification on 16 March 2011 to 28 Feb 2012. The
projected tonnages for the 20122013 period of the
Certificate are based on the annual budget of three
yearlybases.
Table2:Productiontonnages

Pamol
Kluang
Mill

AnnualSurveillanceAssessment1
AnnualSurveillanceAssessment2
BiologicalOxygenDemand
CorrectiveActionRequest(fornonconformity)
ChemicalHealthRiskAssessment
CrudePalmOil
DepartmentofEnvironment
DepartmentofOccupationalSafety&Health
EmptyFruitBunch
EnvironmentalManagementSystem
FreshFruitBunch
HighConservationValue
IntegratedPestManagement
MaterialSafetyDataSheet
MalaysianNationalInterpretation
NationalUnionofPlantationWorkers
PalmKernel
PersonalProtectiveEquipment
Social&EnvironmentalImpactAssessment
SocialImpactAssessment
StandardOperatingProcedure

1.0

SCOPEOFCERTIFICATIONASSESSMENT

1.1

IdentityofCertificationUnit

Estimate at
ASA1
16/03/11
15/03/12

Projected
16/03/12
15/03/13

Actual
16/03/11
28/02/12

CPO
PK

ABBREVIATIONSUSED
ASA1
ASA2
BOD
CAR
CHRA
CPO
DOE
DOSH
EFB
EMS
FFB
HCV
IPM
MSDS
MYNI
NUPW
PK
PPE
SEIA
SIA
SOP

ProductionVolume

1.3

40,247
11,399

56,942
12,721

55,025
12,878

Certificationdetails

SIPEFRSPOMembershipNo:01004(O)
BSIRSPOCertificateNo:SPO547027
DateofpreviousAssessment(ASA1):810/03/2011
DateofCertification:16/03/2010
1.4

DescriptionofSupplyBaseandSupplyChain

The supply base is the FFB from six (6) IOI owned Estates
that supplied 998% of the FFB processed at the Mill
between16March2011and28Feb2012.Inaddition,FFB
received from ten other IOI Estates was processed at the
KluangMillduring16March2010and15March2011.Allof
the IOI estates are RSPOCertified, except for IOI Resort
that supplied only 1 tonnes of FFB. IOI ceased purchasing
FFB from outgrowers in 2008. The actual FFB production
from IOI owned Estates for the first year of the Certificate
(16March201128Feb2012)andprojectedforthethird
yearoftheCertificatearelistedinTable3.Rainfallwaswell
belowaverageduringthe2011calendaryear,resultingina
fallinFFBproductioncomparedwiththepreviousyear.For
theprojectedtonnagesonthefollowingyearwerebasedto
the potential yield achieved due to planting material and
ageprofileofpalms.

Table3.EstateFFBTonnagesProcessed

MILL

PamolKluang

EASTING
o

103 2324

Estimate
atASA1
16/03/11
15/03/12

Projected
16/03/12
15/03/13

PamolKluang
Estates:
1.PamolBarat

Actual
16/03/11
28/02/12

48,240

47,362

39,630

2.PamolTimur

39,185

35,417

29,260

3.Mamor

55,650

44,520

46,000

4.Unijaya

50,550

19,741

25,830

5.SweeLam

22,650

24,695

29,940

Source

ThePamolKluangmillandestatesarelocatedinJohor,
Malaysia(Figure1).Theoilmilliscentraltotheestates
located near Kluang, while Kahang Estate is located at
Kahang, Johor and Swee Lam Estate is located at Kulai,
Johor. Additional maps are included (Figures 2 and 3)
showing Mamor Estate and Kahang Estate layouts. The
GPSlocationofthemillisshowninTable1.

Table1:MillsGPSLocations

NORTHING
o

2 636

6.Kahang
SubTotal

41,237

59,490

212,974

230,150

OtherIOIEstate
1.BktSerampang

PreparedbyBSiGroupSingaporePteLtd

26,000
242,305

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

2.Sagil

3.Segamat

4.Regent

5.PayaLalang

6.Tambang

7.Bertam

8.Gomali

SubTotal
Outgrowers*

1.IOIResorts

2.JasinLalang

241

242

242,305

213,216

230,150

SubTotal
OVERALTOTAL

*Theproductionfromtheoutgrowersisexcludedfrom
theCertificateofPamolKluangPalmOilMill

The projected figures show a reduction compared with

estimationatinitialassessmentandalsowiththeactual
productions,thisisdueto entertheyearof2012there
will be replanting programme in some areas that can
lead reducing production area so that FFB production
will also decrease. Approximately 2,000 ha of the Pamol
Barat and Pamol Timur Estates were initially planted to oil
palm in the 1940s and the palms are in their fourth cycle.
Theremainderofthelandatthesetwoestateswasplanted
to the second cycle of oil palm in 1986. The other four
estates(Mamor,Kahang,UnijayaandSweeLam)withinthe
Pamol group are in the second cycle of oil palm. The age
profile of the palms is shown in Table 4a. The areas of
mature and immature palms are detailed in Table 4b for
eachoftheEstates.

Table4a:AgeProfileofPalms

AGE(years)

3135
2130
1120
410
03

%ofPLANTEDAREA

301
217
326
156

Table4b:EstatesandAreasPlanted

Estate
Mature(ha)
Immature(ha
PamolBarat
1,985
207
PamolTimur
1,617
558
Mamor
1,902
213
Kahang
1,920
367
Unijaya
959
235
SweeLam
1,044
212
TOTAL

9,427

1.5

Page2

OtherCertificationsHeld

PamolKluangMillhasachievedISCCcertificateon2011.

1.6

OrganisationalInformation/ContactPerson

IOICorporationBhd
Level8,TwoIOISquare
IOIResort62502Putrajaya
MALAYSIA
ContactPerson:MrTooHengLiew
HeadofSustainability
(Malaysia&Indonesia)
Phone:+604317323
Fax:+604319101
Email:sustainability@ioigroup.com

1.7
ProgressagainstTimeBoundPlan
IOI Corporation Berhad owns and operates 12 Oil Mills
with a supply base of 76 Estates in Peninsula Malaysia
and Sabah. The crop from three additional IOI Estates
(Sugut, Sejap and Tegai Estates) located in Sarawak, is
processedatMillsownedbyothercompanieswhohave
not yet set a target date for RSPO Certification of their
mills. IOI Corporation Berhad is implementing a
programme to achieve RSPO Certified Sustainable Palm
Oilforallofits12OilMillsand76EstatesinMalaysiaby
the end of 2011. IOI Time Bound Plan is included as
Appendix F. RSPO notified BSi on 06 April 2011 of a
claimedbreachbyIOIofRSPOCodeofConduct2.3and
CertificationSystems4.2.4(c).IOIhasuntil02May2011
to respond formally to the claims. One of the claims
relatesalanddisputeatSarawakandtheothertoland
developmentinIndonesia.IOIhasengagedindependent
auditorstoinvestigateandreportontheclaims.IOIhas
advisedBSithattherepresentlyarenolabordisputesor
any known legal non compliances at its oil palm
operations.BSihasreviewedIOIsTimeBoundPlanand
considers the programme to be challenging to
implementasitwillrequireauniform,highstandardof
performance across the geographic spread of its
operations in Peninsula Malaysia, Sabah and Indonesia.
BSi considers IOIs Time Bound Plan to conform to the
RSPO requirements for Partial Certification, subject to
the clarification and resolution of the claims notified by
RSPOon06April2011.

ProgressofAssociatedSmallholders/Outgrowers
towardsRSPOCompliance

IOIdoesnotpurchasecropfromsmallholders.

1,792

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RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

Page3

forIOICorporationBhd

Figure1.PamolKluangLocationMaps

PreparedbyBSiGroupSingaporePteLtd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

2.0

ASSESSMENTPROCESS

2.1

CertificationBody

BSIGroupSingaporePteLtd
3LimTeckKimRoad
#1002GentingCentreBuilding

Singapore119963
RSPOSchemeManager:MrAryoGustomo
Phone:+6562700777
Fax: +6562702777
Email: aryo.gustomo@bsigroup.com
BSiisaleadingglobalproviderofmanagementsystems
assessment and certification, with more than 60,000
certifiedlocationsandclientsinover100countries.BSi
Standards is the UKs National Standards Body. BSi
provides independent, thirdparty certification of
management systems. BSi has a Regional Office in
Singapore,andanOfficeinKualaLumpurandJakarta.

agriculture, mining and forestry projects. He has

assisted with field studies on the effect of resource
development projects on farmer and community
incomes,healthstatusandhouseholddivisionoflabour.
He has completed Lead Auditor training in ISO 9001
Quality Management Systems. He has assisted in
conducting environmental and social assessments of oil
palm projects during the past 7 years. He has assisted
withconductingauditsofoilpalmplantationcompanies
againsttheRSPOP&CinIndonesia,Malaysia,andPapua
NewGuinea.Duringthisassessment,heassessedonthe
aspect of Legal, Social and community engagements,
Stakeholdersconsultation,andworkerswelfare.

2.3
AssessmentMethodology,Programme,
SiteVisits
TheInitialCertificationAuditwasconductedbetween17
and 20 March 2009. The first Annual Surveillance
Assessment was conducted between 08 and 10 March
2011.

2.2

Page4

QualificationsoftheLeadAssessorand
AssessmentTeam

AryoGustomoLeadAssessor
He holds a degree in Agricultural Science majoring in
Agronomy on the subject of oil palm plantation
management; He graduated from Bogor Agriculture
University. He had more than 5 (five) years working
experiencerelatedtooilpalmindustriesi.e.asaPlant
Breeder/AgronomistwithoneoftheMalaysianoilpalm
seedproducersandasaFieldAssistantwithaoilpalm
plantation company in Indonesia. He has been involved
inRSPOimplementationandassessmentsince2009asa
teammemberandsubsequentlyasaleadauditorwitha
RSPO approved certification body covering assessment
with RSPO P&C and RSPO NPP in Malaysia and
Indonesia. He has completed several training
programmes on ISO 9001, 14001 and attended the
RSPO Lead Auditor courses as well as trainings on HCV
identificationandmanagement.Currently,heworksfor
BSiGroupasaRSPOSchemeManagerforASEANandis
a RSPO lead auditor/auditor. He has an excellent oral
andwrittencommandofBahasaIndonesiaandEnglish
During this assessment, he assessed on the aspect of
legal, environment, mill and estate best practices,
workingsafetyandemergencypreparedness,andsupply
chainrequirementforCPOmill.

ImanNawirejaSocialAuditor
Iman Nawireja graduated with Bachelor of Agriculture
Science from the Bogor Agricultural University in 1997
and a Masters Degree in Communications from
UniversityofIndonesia.Currently,heisPhDCandidatein
Rural Sociology from Bogor Agricultural University. He
has a lecture in general sociology, intercultural
communications, and social statistic at the Bogor
Agricultural University and has more than 10 years
experience in conducting social impact assessments of

PreparedbyBSiGroupSingaporePteLtd

The Second Annual Surveillance Assessment was

conductedon 29Feb2012until2March 2011.Theaudit
programmeisincludedasAppendixC.

The approach to the audit was to treat the mill and its
supply base as an RSPO Certification Unit. Mill was
auditedtogetherwiththesampleestates(UnijayaEstate
and Swee Lam Estate). A range of environmental and
social factors were covered. These included
consideration of topography, palm age, proximity to
areas with HCVs, declared conservation areas and local
communities.

The methodology for collection of objective evidence

included physical site inspections, observation of tasks
and processes, interviews of staff, workers and their
families,reviewofdocumentationandmonitoringdata.
Checklists and questionnaires were used to guide the
collection of information. The comments made by
external stakeholders were also taken into account in
theassessment.

The Nonconformities that were assigned and the

ObservationsthatwereidentifiedduringtheASA1were
followed up to check the effectiveness of corrective
actions. The ASA2 findings are detailed in Section 3.2
Page12.

Thisreportisstructuredtoprovideasummaryforeach
Principle, together with details for selected indicators.
The assessment was based on random samples and
thereforenonconformitiesmayexistthathavenotbeen
identified.

2.4StakeholderConsultation
Stakeholder consultation involved internal and external
stakeholders. External stakeholders were contacted by
telephonetoarrangemeetingsatalocationconvenient
to them to discuss Pamol Kluangs environmental and
socialperformance.

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

Meetings were held with stakeholders to seek their

viewsontheperformanceofthecompanywithrespect
to the RSPO requirements and aspects where they
considered that improvements could be made. At the
start of each meeting, the interviewer explained the
purpose of the audit followed by an evaluation of the
relationship betweenthe stakeholderandthe company
beforediscussionsproceeded.Theinterviewerrecorded
comments made by stakeholders and these have been
incorporatedintotheassessmentfindings.

Structured worker interviews with male and female

workersandstaffwereheldinprivateattheworkplace
in the mill and the estates. Fieldworkers were
interviewed informally in small groups in the field. In
addition, the wives of workers and staff were
interviewedininformalgroupmeetingsattheirhousing.
Separate visits were made to each of the local
communities to meet with the village head and
residents.Companyofficialswerenotpresentatanyof
theinternalor externalstakeholder interviews.Alistof
StakeholderscontactedisincludedasAppendixE.
2.5

DateofNextSurveillanceVisit

Thedateofnextsurveillancevisitwillbeapproximately
scheduledonMarch2013

3.0

ASSESSMENTFINDINGS

3.1

SummaryofFindings

As outlined in Section 2.3, objective evidence was

obtained separately for each Principle, together with
detailsforselectedCriteriafortheMillandtheEstates.
The results for each selected indicator from each of
these operational areas have been aggregated to
provide an assessment of overall conformance of the
CompanysoperationswitheachCriterion.Astatement
is provided for each of the Indicators to support the
findingoftheassessmentteam.
During the ASA2, there were two (2) Nonconformities
and seven (7) Observations/Opportunities for
improvement were identified. IOI Pamol Kluang
operations have prepared a Corrective Action Plan
(Appendix D) for addressing the identified
nonconformitiesthatwasreviewedandacceptedbyBSi.

ANonconformitywereassignedduringtheASA1against
Minor Compliance Indicators 6.5.3 and the eight (8)
observationsthatwereidentifiedwerealsofollowedup
to check the effectiveness of corrective actions Refer
Section3.3Page13fordetails.

BSi recommends continuation of Certification for

IOI Pamol Kluang operations as a producer of RSPO
CertifiedSustainablePalmOil.

PRINCIPLE1:CommitmenttoTransparency

PreparedbyBSiGroupSingaporePteLtd

Page5

IOI has maintained up to date policies, procedures and

management plans for provision of information to the
public upon request. The company have effective
system for receiving and responding to the request of
information to the public and has kept the record of
requestandresponses.

Criterion 1.1: Oil palm growers and millers provide

adequate information to other stakeholders on
environmental,socialandlegalissuesrelevanttoRSPO
Criteria,inappropriatelanguages&formstoallowfor
effectiveparticipationindecisionmaking.

Millandestatemaintainedrecordofrequestandreplies
to the request from external and internal stakeholders.
Forexample,onMPOBrequiredaweeklyreportofFFB
received, CPO dispatched, and stock of CPO on line
through www.ekilangmpob.com.my. The last report
was made on 27 February 2012. Record held on file
MonthlyMPOBReturn.
Criterion 1.2: Management documents are publicly
available,exceptwherethisispreventedbycommercial
confidentiality or where disclosure of information
would result in negative environmental or social
outcomes.

Inspectionofdocumentconfirmedthatmillandestates
visitedheldeachcopyofmanagementdocuments(land
titles/userright,healthandsafetyplan,planandimpact
assessment relating to environmental and social
impacts,pollutionpreventionplan,detailsofcomplaints
and grievances, negotiation procedures and continues
improvementplan)andthisareavailabletopublic.

PRINCIPLE2:CompliancewithApplicableLawsand

Regulations
InspectionofrecordsshowedthePamolKluangMilland
its Estates complied with all of their respective permit
conditions and legal requirements. This confirmed that
the internal audits and checks were effective for
monitoring compliance. IOI Pamol Kluang operation
holds a site permits land use (HGU) and no major land
issuesweresighted.Howeversometheboundarystones
were maintained at each of the Estates visited while
otherwerenotsighted.
Criterion 2.1 There is compliance with all applicable
local, national and ratified international laws and
regulations.
TheMillandEstateshavekeptanuptodatelistoflegal
requirements. Company has owned mechanism to
ensure all relevant legal requirements are comply. I.e.
document of Mechanism on Tracking of Law Changes
whichincludes listoflaws,regulationreference,permit
andlicensetomanage.Inaddition,eachoperationhasa
ListofLicensesshowingtheexpirydates.Inspectionofa
sample of licenses and permits confirmed all were
current. Example: Certificate of Boiler number 2
Inspection in accordance to Act 1970 Factories and
MachineryPartII10;lastinspectionwason22/11/2011
whileexpireon21/03/2013.

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RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

Page6

Review of internal audit reports showed that the Mill and

the Estates visited had maintained legal compliance with
applicable laws and regulations, in particular for Safety,
Social, and Environmental regulations. The latest internal
auditwas1February2012.

Criterion 2.3 Use of the land for oil palm does not
diminish the legal rights of other users without their
free,priorandinformedconsent.

FollowuponthepreviousObservation01(2.1.1):Mamor
Estate took corrective action immediately by requesting
Nalco to advice on the adjustment of the water
treatment plant to correct this situation. The result on
latest testing in late year of 2011 shown Alumunium
levels has below the Malaysia Drinking Water Quality
Standard (2009). This observation was considered to be
effectivelyclosedout.

However some observations were noted against

indicator2.1.1:
Observation 01: Company has not been routinely
reporting the water quality test results to SPAN as
requiredbythepermit.
Observation02:CompanyneedtofollowuptotheSPAN
ontherenewaloflicenseforusingwaterandtreatment
(expiredon31Dec2011).Therenewalletterhassentto
theSPANon21Dec2011.
Observation 03: It is found at Pamol Mill, the waste
chemical were kept over than 180 days which are not
comply with Environmental Quality (Schedule waste)
regulation, 2005. Evidence observed by BSI, the waste
chemical were kept since 10 May 2011 and disposed to
the licensed facilitator Kualiti Alam Sdn Bhd on 03
February2012.
Criterion 2.2 The right to use the land can be
demonstratedandisnotlegitimatelycontestedbylocal
communitieswithdemonstrablerights.
The Mill and Estates are on Freehold Land. The land is
not encumbered by Customary Rights and the right to
use the land is not disputed. Estates hold 8 land titles
fromJohorGovernmenttotallinganareaof1,366.85for
example PTD 8617381, PTD 86173 for 86.79 ha dated
28February2008.

The Estates have maps showing the locations of

boundary stones that have been physically located and
marked. Inspection of a sample of boundary stones at
Swee Lam Estate confirmed they were clearly marked
with red and white paint and maintained. However
Minor finding against indicator 2.2.3.1; Minor NC
reference number A694301/1: During field inspections
to Unijaya Estate was found some of the boundary
stones were not being located and visibly maintained.
E.g. Inspection to the Block PM90A and PR10A which
are located nearby the smallholders area. Evidence
observed by BSI was no programme is in place to
monitor and maintaining the boundary stones within
theestate.

Follow up on the previous Observation 02 (2.2.3.1):

Inspection to Mamor Estate, now map of boundary
stones nearby smallholders area was up to date; the
some boundary stones has reinstated. This observation
wasconsideredtobeeffectivelyclosedout.

PreparedbyBSiGroupSingaporePteLtd

The Mill and Estates are on Freehold Land that IOI

acquiredin2003fromtheUnileverPlantationGroup.IOI
does not restrict access through the estates, except in
relation to trucks. Interview of local community
representatives confirmed there is no land dispute or
anyclaimofcustomarylandwithintheEstates.

PRINCIPLE3:CommitmenttoLongTermEconomicand
FinancialViability
IOIhaswelldevelopedinternalmanagementsystemfor
monitoring and improvement of their operating unit
againstoperationtargettoachievedlongtermeconomic
and financial viability. In addition IOI Research Centre
conduct investigation toward production related issue
andprovidetechnicalassistantfortheestate.
Criterion 3.1: There is an implemented management
plan that aims to achieve longterm economic and
financialviability.

Mill and estate has annual operating cost and

productionprojectedforfiveyears.Millandestatehas
prepared 5 Year Business Plan on June 2007 and
review annually. The last review was carried out on
February 2012. The plan includes environment, social
(workers and staffs welfare), and health and safety
component and associated capital expenditure for
improvement.
NoreplantingprogrammeatSweeLamEstates,however
at other estates have replanting programme within 5
years.Example:atUnijayaEstatereplantingprogramme
wasdoneon2010/2011for72Ha,while155hawillbe
conductedon2014/2015and162haon2015/2016.

PRINCIPLE 4: Use of Appropriate Best Practices by the

GrowersandMillers
IOI has implemented management systems for
monitoringandcontrolofbestpracticeimplementation
at its Mill and Estates. This includes a programme of
regularinternalauditsbytheGeneralManager.

Criterion 4.1: Operating procedures are appropriately

documented and consistently implemented and
monitored.

IOIhaspreparedGroupPalmOilMillStandardOperating
Procedures (SOPs) were issued on April 2008 (mill) and
December 2008(estates). TheSOPsisunderreviewby
Plantation Division in 11 January 2011 and waiting for
finalapprovalbytheGeneralManager.Thereweretwo
SOPs already approved, e.g. SOP on Maintenance of
Riparian Buffer Zone (20 December 2011) and SOP on
BuffaloHealthcare(January2012).

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

GM visited estate on quarterly basis to review estate

performance against IOI standard; with the last visit to
Swee Lam Estate on 10 February 2012, where several
issue being highlighted. Reply to the finding was
preparedon12 February2012 ontheactionplantofix
up finding. Record held on file Group Plantation
Director (GPD) & General Manager (GM) Visit Report.
The Estate also maintained DOSH Visit Record on
Jabatan Keselamatan dan Kesihatan Pekerjaan, Johor
(Department of Occupationally Health and Safety) with
thelastvisitwasmadeon11May2011.

Criterion 4.2: Practices maintain soil fertility at, or

where possible improve soil fertility, to a level that
ensuresoptimalandsustainedyield.
Agronomist of IOI Research Centre Batang Melaka
visited estates for leaf and soil sampling (once a year)
and visual analysis and the resultant was used as
fertilizer recommendation. Research Centre carried
monitoring of fertiliser application once a month.
Record held on file Summary of Monthly Fertiliser
ApplicationMonitoringReport.

ThelastfoliarandsoilsamplingwascarriedoutonMay
2011 for both Swee Lam and Unijaya Estates. Record
heldonfileResearchCentre.

EFBapplicationonlyappliedtoimmaturepalm,withthe
last application was done on 31 May 2011 in 10A and
10B Swee lam Estate. Record held on file Fertiliser
TrafficReport.

Criterion 4.3: Practices minimise and control erosion

anddegradationofsoils.
All of the land in Swee Lam and Unijaya estates is
undulating and flat, as such there are no significant
erosionrisk.Inspectionatthefieldindicatedingeneral
there ground cover is good with weed serve as ground
coverinreplantingareas.

Estate has implemented annual Road Maintenance

Programme. During audit, ongoing road maintenance
was carried out at block 90D Swee Lam Estate. Road
inspectedaregenerallyinagoodcondition.

Therearenopeatsoilsorsoilcategorisedasproblematic
or fragile soil at all estates (all are categorised as both
RengamandJerangau).

Follow up on the previous Observation 03 Field

inspection indicated that now IOI has maintaining
groundcovervegetationinsomeareaswithintheblocks,
suchas Block 90D Swee Lam Estate andPR10A Unijaya
Estate with good Neprolephis vegetations. This
observationwasconsideredtobeeffectivelyclosedout.

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Criterion 4.4: Practices maintain the quality and

availabilityofsurfaceandgroundwater.

Estatehasimplementedaprogrammetoreinstatement
ofriparianstripsof3.5meteratbothsideofthestream
during replanting and is implemented. Inspection to
Block 93B Swee Lam Estate confirmed that buffer zone
havebeensetasideforreinstatementduringreplanting.
Nobunds/weirs/damswereconstructedacrossthemain
waterwaysintheestate.

Research Centre carried out three monthly water

analysis in the river (upstream, midstream, and
downstream) with the last sampling was on 16
November 2011. The results shown all parameters are
compliedwithClassIIIofWQI(WaterQualityIndex).Itis
noted 66 on average calculation while the standard of
ClassIIIrequires61.976.5.Thecompanyhasalsokept
theWaterQualityMonitoringReport.

Estates maintained a monthly monitoring of rainfall

data, record held on file Rainfall Report of Swee Lam
andUnijayaEstates.

Water supplies for estate housing were drawn from

small stream inside the estate where the testing was
done every six months. The last sampling in Swee lam
Estate was carried out at 22 February 2012 and been
sent to Nalco for analysisno result yet at the time of
audit.However,thelasttestingforPamolTimurandMill
housingson1February,theresultcameon16February
2012, confirmed that all parameters are meet standard
of WHO standard and Malaysian National Drinking
WaterQualityStandard.

Pamol Kluang mill has maintained monitoring on water

usage which recorded every month. Example: Water
3
consumptiononJanuary2012forthemillis1.28M per
3
tonneFFB;whilefordomesticis3.98M pertonneFFB.
According to Mill Manager, the water consumption is
normal condition even the domestic consumption was
higher unit cost due to low FFB processed during that
period.

Criterion 4.5: Pests, diseases, weeds and invasive

introduced species are effectively managed using
appropriate Integrated Pest Management (IPM)
techniques.

The estates have continued to implement biological

controlpestintheplantation,forexampleatSweeLam
and Unijaya estates, a barn owl was installed for every
15ha.ThelastcensusinSweeLamEstatewasheldon
October 2011 indicated approximately 43% of
occupancy rate. The estate also has programme of
plantingcassiaandTurnerabetweenJuly2011andJune
2012.

Eatingcaterpillarandratsarenotaproblem,butthereis
small number of rhinoceros beetle infestation. Estate
implemented Cypermethrin Spray Programme that will

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

beceasedonJune2012.Recordofpesticideusagewas
heldonfileEstateManagementPlan.

Monitoring of pesticide useis heldbyestatein term of

per ton FFB and per ton CPO since July 2006 trended
annually. Record of pesticide usage was held on file
EstateManagementPlan.

Criterion 4.6: Agrochemicals are used in a way that

doesnotendangerhealthortheenvironment.Thereis
no prophylactic use of pesticides, except in specific
situations identified in national Best Practice
guidelines. Where agrochemicals are used that are
categorised as World Health Organisation Type 1A or
1B, or are listed by the Stockholm or Rotterdam
Conventions, growers are actively seeking to identify
alternativesandthisisdocumented.

Follow up from previous Observation 04 Inspection to

Unijaya Estate chemical Storage, now it is provided
appropriate measuring device for ensuring the quantity
ofchemicalmixingaccurately.

InspectionoftheChemicalStoresandrecordsconfirmed
the Estates hold and use only chemicals that are
registered under the Pesticides Act 1974. The Kluang
Group of Estates has not applied either
Monochrotophos or Methamidophos since 2009, as
reportedintheInitialCertificationAssessment.Thelast
usageofParaquatwason30December2010;therecord
wassigthedStockMovementHistoryJuly2010toJune
2011.

However, Observation 04 has raised against indicator

4.6.2: there are 8 liters of Monocrotophos have been
storedinchemicalstoreofSweeLamEstatesince2005.
At the time of assessment there was no programme to
phaseoutthestorageofMonocropotophos.

Medical surveillance carried out once a year for all

sprayers and water treatment operator. The last
medicalsurveillancewasdonebyPathlabon20January
2012 to 10 workers; all found no serious medical
problemsweredetected.

Criterion4.7:Anoccupationalhealthandsafetyplanis
effectively
communicated
and
documented,
implemented.

IOI Top Management has maintained an approved Health

and Safety Policy (18 May 2007) that is displayed
prominently on notice boards in English and Bahasa
Malaysia. For example in the Pamol Kluang Mill notice
boardattheofficeandUnijayaofficenoticeboards.

TheMillandEstateshavereviewedandupdatedthehealth
and safety risk assessments associated with each task, for
example, Unijaya Estate latest review on 22 September
2011andtheMillon12January2011.

The mill and estates maintained up to date accident

records in term of Daftar Kemalangan, Kejadian

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Berbahaya, Keracunan Pekerjaan dan Penyakit

Pekerjaan dated on 14 January 2012; which was 13
casesrecordedincludinglostworkingtimecausedbythe
accidents.

TheMillandEstateshavelocalOSHCommitteeswherethe
last OSH meeting was held on 24 February 2012
attended by 12 participants in Swee lam Estate. There
wererecorded47accidentsfor2012withtotal119lost
daysduring2012.

All the workers are covered by the accident insurances

where for Malaysian is covered by SOCSO or Perkeso
(Pertubuhan Keselamatan Sosial); while for foreign
workersarecoveredbyForeignWorkersCompensation
SchemeincolaborationwithRHBInsuranceBerhad.

Inspections of the Mills and the Estates visited indicated

thatsafeworkpracticeswerebeingimplemented.

Follow up action from previous Observation 05:

Company has now aware replace and fixed up the
damagewelderpowerleadinsulationinKahangEstate;
and has carried out routine safety inspection for each
workshopforthemillandestates.
Criterion 4.8: All staff, workers, smallholders and
contractorsareappropriatelytrained.
TheMillandEstateshaveaTrainingProgrammethat is
basedonaneedassessmentcarriedoutattheoperating
unit level for each workstation. The programme
includes the frequency of training/retraining on an
annualbasis.Trainingincludesformalcoursesconducted
using external resources and onthe job instruction.
Forexample:TrainingprogrammeofRSPOSupplyChain
Standard for CPO Mills scheduled on April 2012 for all
Millstaffs.

Interview with a contractor that they have undergone

safety training before they start work on site and are
requiredtoattendsafetybriefings.

PRINCIPLE 5: Environmental Responsibility and

ConservationofNaturalResourcesandBiodiversity

Criterion 5.1: Aspects of plantation and mill

management, including replanting, that have
environmental impacts are identified and plans to
mitigatethenegativeimpactsandpromotethepositive
ones are made, implemented and monitored to
demonstratecontinuousimprovement.

The Mill and Estates carried out the annual review of

environmental impacts in term of Environmental Impact
Assessment management Action Plans and Continuous
ImprovementPlanswithlatestreviewedonFebruary2012.

A list of Actions for Improvement of environmental

performancehasbeenrevisedforeachofthesignificant
impacts.Forexample:POMEandEFBapplicationstothe
field;improvementonthewashingflooroflubricantand
CPOfrommarshyard,ramp,CPOdispatchingarea,etc;

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

routine inspection of smoke emission; appropriate

handlingondomesticwastes,sewage,andgarden.

Criterion 5.2: The status of rare, threatened or

endangered species and high conservation value
habitatsifany,thatexistintheplantationorthatcould
beaffectedbyplantationormillmanagement,shallbe
identifiedandtheirconservation takenintoaccountin
managementplansandoperations.

At the time of the original development all of the land

within the Estate leases was planted to oil palm except
for a number of small Government Riparian Reserves
andsteephillsides,suchasatSweeLamEstate.IOIhas
carried out an assessment of the possible presence of
HCVswithinandadjacenttotheEstates.

IOI has prepared a Management Plan for protection of

theSweeLamreserveandotherplaceinMamorEstate
that are based on habitat protection as well as
enhancementofthereserve.Habitatprotectionincludes
prevention of disturbance by workers through
awareness campaigns and regular patrols of the area.
Enrichment planting has been commenced to increase
the diversity of tree species. The Estates have installed
signboards at prominent areas to prohibit hunting,
disturbanceofprotectedareas andthelighting offires.
Inspection of housing areas and interview of residents
confirmed workers were aware of the company policy
thatprohibitshuntingandcollectingactivities.

Follow up from previous Observation 06: IOI has now

givingmoreawarenesstoallworkerstonotcapturethe
birdsfromtheestate areaandkeepsinthecageatthe
house as happened last year during ASA1 in Mamor
estate. Interview with some workers now they have
understood the company policy and rules related to
huntingandgatheringactivities.
Criterion 5.3: Waste is reduced recycled, reused and
disposed of in an environmentally and socially
responsiblemanner.

TheMillandEstateshaveidentifiedwasteproductsand
sources of pollution in the Environmental Impact
Assessment and Action Plan that was prepared in
September 2008 with the latest update on February
2012.

Inspection to Unijaya and Swee Lam Estates confirmed

solid wastes were well controlled, with consistent
separation at source into recyclables and
nonrecyclables. Solid wastes that cannot be recycled
are disposed in a small landfill that was appropriately
locatedandmanagementwasconsistentwithguidelines
formunicipalwastedisposal.

Thecompanyhascontinuedmanagingscheduledwaste
storesattheMillandeachoftheEstatesnottolessthan
180 days in accordance with the requirements of the
Environmental Quality Act 1974 (Scheduled Wastes),
Regulations,2005.Forexample:Disposalof110litersof

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spent lubricant oil on 17 February 2012 to licensed

facilitator(OLSTPetroChemicalSdnBhd).TheIOIPamol
Group has engaged Kualiti Alam Sdn Bhd for collection
and recycling of used chemical containers. Medical
wastes,suchassharps,arecollectedbyPantaiMedivest
SdnBhdmonthlyandrecordsareheldonfile.

There are complete sets of monitoring report on the

scheduled waste that reported every 6 month to the
relatedinstitution.

Criterion 5.4: Efficiency of energy use and use of

renewableenergyismaximised.

TheMillmonitorsandreportsenergyusagemonthly to
head office. The company has optimized the use of
renewableenergysince2008assightedinreportbooks.
Therewasincreaseduseofdieselfuelin2010to2011as
back up due to the extended dry season and lower
quantity of crop processed. In the mean time, the mill
hastakingintoaccounttousepowerelectricityfromthe
government(TenagaNasionalBerhad)forpowersupply
during low production and the mill processing hour is
lower.
Criterion 5.5: Use of fire for waste disposal and for
preparing land for replanting is avoided except in
specificsituation,asidentifiedintheASEANguidelines
orotherregionalbestpractice.

Inspection to the replanted area at Unijaya Estate

confirmedthatpalmresidueswerechippedandusedfor
mulchandfirewasnotused.

IOI has implemented Zero burning policies in all

workplaceareaattheMillandestates.

However Minor nonconformity has raised against

indicator5.5.3(referencenumber:A694301/2):inSwee
lamestatehousingcomplex,eventhoughsocialization
toward zero burning has been carried out, however,
inspection to the workers housing found evidence of
burning waste. Company to conduct additional
socialization session to raised workers awareness
towardzeroburning.

Criterion5.6: Planstoreduce pollutionandemissions,

including greenhouse gases are developed,
implementedandmonitored.

The Mill and Estates Pollution Prevention Plan is

documentedintheEnvironmentalImpactsIdentification
and Improvement Plan, prepared September 2008 with
the latest reviewed on February 2012. Inspection
confirmed the Mill and Estates have implemented
appropriatecontrolsforpreventingpollutionfrompoint
source emissions to air and discharges of wastewater,
suchasthemillmonsoondrains.

Smokeemissionqualitytestatthemillwasdoneevery6
month in accordance to the Environmental Quality

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

(CleanAir)Regulation 1928.Thetestwasconductedby
theEnvironmentConsultancy&MonitoringServicesSdn
Bhd.Thelatesttestwasonsemestertwoof2011where
all parameters were complied with the standard
requirements.E.g.dust,NOx,Sox,andDarkSmoke.

PRINCIPLE 6: Responsible Consideration of Employees

and of Individuals and Communities by Growers and
Millers
Criterion 6.1: Aspects of plantation and mill
management, including replanting, that have social
impactsareidentifiedinaparticipatorywayandplans
to mitigate the negative impacts and promote the
positive ones are made, implemented and monitored,
todemonstratecontinuousimprovement.

SIA was prepared on September 2008 with the

participation of local community and updated annually.
The social action plan was reviewed and updated on
February 2012 based on input received during public
consultation with external and internal stakeholders
carried out on 09 February and 2 February 2012
respectively. The meeting was attended by 29 internal
stakeholders (staffs and workers) while 28 participants
of contractors, suppliers, NUPW, AMESU, neighbouring
estates, as well as local kampong representative
attendedpublicconsultationwithexternalstakeholders.
Record of meeting with attendance list and minute of
meetingareavailableasattachment.InSweeLamEstate
updated SIA on February 2012; public consultation 16
February 2012 attended by 11 participant of external
stakeholders.

However Observation 05 has raised against indicator

6.1.1:SIAActionplancanbeimprovedbyreviewingthe
implementation and reduce the number of programme
tothemanageablelevelandeasymonitoring;attention
shouldbegiventothemostimportantissues.
Criterion6.2:Thereareopenandtransparentmethods
for communication and consultation between growers
and/ormillers,localcommunitiesandotheraffectedor
interestedparties.

The Consultation and communication procedure for

stakeholders is through IOI website: www.ioigroup.com
otherwise for those who do not have Internet
connection follow Stakeholders Request Procedure.
Verbal request by phone call IOI Group General Line:
+60389478888orwrittenrequesttoTwoIOISquare,IOI
resort, 62502 Putrajaya, Malaysia. Written procedure
held on file Management Plan point 10.0 Stakeholders
RequestProcedure.

Social Liaison Officer or Estate Manager (or Estate

Manager)isthepersonresponsibleforcommunications
withcommunitiesandotherstakeholders.

Aformallistofstakeholderhasbeenpreparedconsisting
oflocalcommunities,neighbouringestates,government
offices, suppliers, contractors, workers, NGO, doctors,

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consultants, banks, external auditors complete with

address,contactnumberandpersonsinchargeupdated
on February 2012. Records are held on file List of
Stakeholders.

Criterion 6.3: There is a mutually agreed and

documented system for dealing with complaints and
grievances, which is implemented and accepted by all
parties.

Agrievanceprocedurehasbeendevelopedandincluded
in the Management Plan. Complaint and grievances
have been recorded in Complaint/Grievance Book
since July 2007. The Grievance/Complaints book is
used to record all enquiries not only complaints and
grievances. Inspection of the records indicated that the
system resolved all disputes in a timely manner. For
example, the last complaint was raised by employee
over children safety when passed the road next to his
house on 29 December 2011. Mill takes immediate
action by installing railing between the road and the
culverton18January2012.

Observation 06 has raised against indicator 6.3.1: At

Unijaya Estate, the status for each complaint received
from internal stakeholders need to be made clearer to
show the progress of implementation. For example,
Complaint andGrievance Bookshould record the status
ofcomplianteitherinprogress,orcompleted.Theestate
has taken an action by notifying the status for each
particularcomplaint.

IOI has establishedandimplementedECC (Employment

Consultative Committee) for resolving employment
issuesatlocallevel.TheECChasmeetingsregularlywith
the representative of management and workers
(includingwomenandforeignworkers).

There were no documented external disputes at the

time of the audit. The ECC is open to external parties
including foreign workers. It was confirmed during
assessment that foreign workers have their
representativesinECC.

Criterion 6.4: Any negotiations concerning

compensation for loss of legal or customary rights are
dealtwiththrougha documented systemthatenables
indigenous peoples, local communities and other
stakeholders to express their views through their own
representativeinstitutions.

IOI has a procedure of Grievance Procedure of Land

Owner Issues that is applicable for assessing legal and
customary land issue. The procedures is available on
Group Social Impact Assessments and Management
ActionPlandated25January2008.

IOIhaspurchasethePamolGroupin2003andtherehas
been no land issue since then. Interview of local
community and neighbouring estate confirmed that
currentlynooutstandinglanddisputeinthisproperty.

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

Criterion6.5:Payandconditionsforemployeesandfor
employeesofcontractorsalwaysmeetatleastlegalor
industry minimum standards and are sufficient to
providedecentlivingwages.

MigrantworkersfromIndonesiamakeupthemajorityof
the workforce, with smaller numbers from Myanmar,
Nepal,andBangladeshwhoareengagedon2or3year
contracts. Pay and conditions are documented in the
employment agreement between the company and
workers and calculated in line with the current
MAPA/NUPW award rate. Inspection of contracts of
both local and foreign workers confirmed that pay and
conditions are available in Bahasa Malaysia, with some
oftheminMyanmar,Nepal,andBangladeshlanguages.
Observation 07 (6.5.2): The company has just recently
translatingthepayslipfromEnglishtoBahasaMalaysia,
Nepalese, and Bangladeshi. However interview of
IndonesianharvesteratUnijayaEstatefoundthehedid
not understand the payslip and wage structures this is
indicated the socialization has not been sufficiently
carried out. The estate manager has taken an action
immediatelyon02March2012byprovidingsocialization
totheharvester.

FollowupfrompreviousObservation07:Millhascarried
out additional socialization in relation to the pay rate
followingcommencementofthenewrateasofFebruary
2012 in 20 February 2012. Interview of mill workers
confirmed understanding of the pay rate. Pamol Barat
Estate has carried out additional socialization on pay
rate.Besidethatthemostcurrentpricewasannounced
during muster morning to all workers, for example the
lastsocializationwasheldon15February2012attended
by10workers.

Following shortage of FFB production, mill only process

threedaysperweek.Workersarekeepsemployedfive
days per week for maintenance works during mill off
day. Review to pay record indicated there were no
income differences between before and after FFB
storage

FollowuponpreviousObservation08:Inspectiontothe
housingbyLabourDepartmentJohorBahruon15June
2011 reference number (11) dlm.PTKJB/1010100739
indicated that estate housing were substandard
including at Kahang Estate. The estate as forwarded
upgrading plan of 4 blocks x 2 units workers quarters
(Phase1)atSweeLamestateon10August2011;while
Unijaya Estate has just recently started to upgrade the
workershousing.Thosewouldbeincludedrepainting.

Follow up on previous Minor nonconformity against

indicator 6.5.3 (reference number A542057/1):
Permanent housing inspection and reporting system in
both Bahasa English and Bahasa Malaysia has been
developed (Appendix 1 4). Housing inspection to be
conducted by respective line site block representative
(Appendix5)startsfrom1stweekofApril2011andtobe

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monitored
by
Social
Liaison
Officer.
Estate has now implemented an Inspection and
Reporting System to detect any damage to the workers
house. Inspection was carried out monthly to observe
damage that required reparation. Record indicated the
newsystemworkeffectivelytoalertestateforfollowup
action. Minor repair was done by estate workers while
majorrepairwasdonebycontractor.Forexample,on23
February2012therewasdamagetotheculvertrecorded
on file of Mamor Estate Campsite Sanitation report;
repair was done by contractor on 29 February 2012
whichrecordedonJCBdocuments.
TheMinorNChasnowbeenclosedon2March2012.

Criterion 6.6: The employer respects the right of all

personneltoformandjointradeunionsoftheirchoice
andtobargaincollectively.Wheretherighttofreedom
of association and collective bargaining are restricted
under law, the employer facilitates parallel means of
independentandfreeassociationandbargainingforall
suchpersonnel.

At national level HQ held meeting with NUPW when

required. At operating unit level NUPW representative
meet regularly in Kluang office. NUPW Kluang
representative has also been included in the public
consultation as part of SIA Action Plan Review and
Update.
Criterion 6.7: Children are not employed or exploited.
Work by children is acceptable on family farms, under
adult supervision and when not interfering with
education programmes. Children are not exposed to
hazardousworkingconditions.

Inspection to one of employee contract agreement

confirmedthatcopyofIDorpassportforforeignworker
isheld.Duringfieldvisitchildrenwerenotobservedat
anyoftheworkingplaceatbothmillandestate.
Criterion6.8:Anyformofdiscriminationbasedonrace,
caste, national origin, religion, disability, gender,
sexual orientation, union membership, political
affiliationorageisprohibited.

Anequalopportunitypolicyisdisplayedatnoticeboard
at muster in mill and estates. Interview of male and
femaleworkersconfirmedunderstandingandawareness
ofthepolicy.

Criterion 6.9: A Policy to prevent sexual harassment

and all other forms of violence against women and to
protect their reproductive rights is developed and
applied.

Top management has approved policy on prevention

andeliminationofsexualharassmentinworkplaceon04
January 2008. A female staffs member has been
appointed as gender committee member at every
location.

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

The company has developed specific grievance

mechanismonsexualharassmentandviolenceinBahasa
Malaysia on January 2008. Female workers interview
confirmedunderstandingofthemechanismandnoissue
wasraisedduringtheaudit.

ThelastgendercommitteemeetingatSweeLamEstate
was held on 18 November 2011 attended by 10
participants. No issue raised. Record held on file
GenderCommittee.

Criterion 6.10: Growers and mills deal fairly and

transparently with smallholders and other local
businesses.

MillonlyprocessFFBharvestedfromcompanyestates.
Interview confirmed that contractors/suppliers and
workers understand contractual agreement and stated
that thecontract is transparent and fair. The company
has standard term and condition of ctheontract
agreement (in Nepalese and Myanmarese Language for
NepalandMyanmarworker)whichisexplainedpriorto
signing.

Interviewofcontractorsandworkersconfirmednodelay
in payment is occurred. Inspection to the Grievance
Book indicated no complaint was raised in relation to
processing of the payment. Interview also confirmed
thatthepaymentwasmadeinatimelymanner.

Criterion6.11:Growersandmillerscontributetolocal
sustainabledevelopmentwhereverappropriate.
Thecompanyhascooperatedwithgovernmenttoallow
electricitytransmissionalongestateconcessiontotalling
10.74 ha. The estate has provided access to registered
smallholderstopassthroughcompanyroad.Company
makedonationtolocalschools,assistedunderprivileged
studentthroughpurchaseofteachingaidsandsupplies.

Principle7:ResponsibleDevelopmentofNewPlantings

Pamol Kluang Group has not carried out any new oil
palm developments and there are no plans for
expansion of plantings. Principle 7 is not applicable to
thisAssessment.

PRINCIPLE 8:CommitmenttoContinuousImprovement
inKeyAreasofActivity
Criterion 8.1: Growers and millers regularly monitor
andreviewtheiractivitiesanddevelopandimplement
action plans that allow demonstrable continuous
improvementinkeyoperations.
IOI has carried out an annual review of the
environmental and social aspects of Pamol Kluang
operations,withaviewtoidentifyingimprovements.
With point sources of pollutants well controlled, the
companys Improvement Plan is to reduce the use of
fossil fuels as much as practical through the use of the

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steamturbinetogenerateelectricityandoptimisationof
FFBtransport.
The Social Action Plan has continued to work towards
improvingstakeholderrelationshipthroughengagement
anddialogue.

3.2

Detailed Identified Nonconformities, Corrective

ActionsandAuditorConclusions

Correctiveactionswithrespecttoone(1)nonconformity
raised at the last assessment have been reviewed and
foundtobeeffectively implemented. DuringASA2, two
(2) Nonconformities and seven (7) Observations /
Opportunities for improvement were identified. Pamol
Kluang has prepared a Corrective Action Plan for
addressing the identified Nonconformity. The Audit
Team has reviewed and accepted the Pamol Kluang
Corrective Action Plan. Implementation of corrective
actionswillbefollowedupduringthenextSurveillance
Assessment(ASA3).

MajorNonconformity
NoMajornonconformitywasraised.

MinorNonconformities
Two (2) Nonconformities were assigned against Minor
Compliance Indicators 2.2.3.1 and 5.5.3. Pamol Kluang
operations has prepared corrective action plan for
addressingthenonconformitieswhichBSihasreviewed
andaccepted.Progresstowardsresolutionontheaction
takenwillbefollowedupatthesubsequentsurveillance
assessment. The details of these Nonconformities are
providedbelow:

A694301/1: (2.2.3.1) At Unijaya Estate, during field

inspections found some of the boundary stones were
notbeinglocatedandvisibly maintained.E.g.inBlock
PM90A and PR10A which are located nearby the
smallholders area. Evidence observed by BSI was no
programmeisinplacetomonitorandmaintainingthe
boundarystoneswithintheestate.

A694301/2: (5.5.3) At Swee Lam Estate housing, even

though socialization toward zero burning has been
carriedout,however,inspectiontotheworkershousing
foundevidenceofburningwaste.Companytoconduct
additional socialization session to raised workers
awarenesstowardzeroburning.

Observation/Opportunityforimprovement
There are Seven (7) Observations/Opportunities for
improvements were identified. The progress with the
Observations/Opportunities for Improvement will be
checked at the next Annual Surveillance Assessment
(ASA3).TheDetailsareofbelow:

OBS1(2.1.1):Companyhasnotbeenroutinelyreporting

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

thewaterqualitytestresultstoSPANasrequiredbythe
permit.

OBS2(2.1.1):CompanyneedtofollowuptotheSPANon
the renewal of license for using water and treatment
(expiredon31Dec2011).Therenewalletterhassentto
theSPANon21Dec2011.

OBS3 (2.1.1): It is found at Pamol Mill, the waste

chemical were kept over than 180 days which are not
comply with Environmental Quality (Schedule waste)
regulation, 2005. Evidence observed by BSI, the waste
chemical were kept since 10 May 2011 and disposed to
the licensed facilitator Kualiti Alam Sdn Bhd on 03
February2012.

OBS4 (4.6.2): There are 8 litres of monocrotophos have

been stored in chemical store of Swee Lam Estate since
2005. At the time of assessment there was no
programme to phase out the storage of
monocropotophos. The last time using of
monopocrotophoswasbefore2010.

OBS5 (6.1.1): SIA Action plan can be improved by

reviewingtheimplementationandreducethenumberof
programme to the manageable level and easy
monitoring; attention should be given to the most
importantissues.

OBS6 (6.3.1): At Unijaya Estate, the status for each

complaintreceivedfrominternalstakeholdersneedtobe
made clearer to show the progress of implementation.
For example, Complaint and Grievance Book should
record the status of compliant either in progress, or
completed. The estate has taken an action by notifying
thestatusforeachparticularcomplaint.

OBS7(6.5.2): Thecompanyhasjustrecentlytranslating
the payslip from English to Bahasa Malaysia, Nepalese,
Bangladeshi.HoweverinterviewofIndonesianharvester
at Unijaya Estate found the he did not understand the
payslip and wage structures. This is indicated the
socialization has not been sufficiently carried out. The
estate manager has taken an action immediately on 02
March2012byprovidingsocializationtotheharvester.

NoteworthyPositiveComponents

9 Reinstatement of riparian buffer zones has been

consistentlyimplementedatreplantingareas.

9 TheMillhasimprovedsafetyofaccessthroughthe
processing workstations by upgrading and clearly
markingwalkwaysandhandrailsofladderways.

9 TheMillhasmaximisedtheuseofrenewablefuel
for generating electricity by running the steam
turbineoutsideofprocessinghours.

9 AttheEstatestheCompanyhasasystemwhereby
buffalos that are purchased by the company for

PreparedbyBSiGroupSingaporePteLtd

Page13

infield collection of FFB are then sold prior to

completion of foreign worker contracts and the
sale proceeds are distributed amongst the
workers.

Proceeds from the sale of recyclables collected

from domestic waste are distributed to the
residents.

3.3.StatusofNonconformities(MajorandMinor)
PreviouslyIdentified
CorrectiveActionsforaNonconformityidentifiedduring
the ASA1 has been effectively and consistently
implementedandthenonconformityremainsclosed.

A542057/1: (6.5.3) At Mamor Estate Housing,

Inspection of the housing at Mamor Estate found that
thesystemforinspectionandreportingofrepairsthat
are required to be carried out was ineffective because
broken windows, for example, had not been identified
asrequiringreplacement.

ASA2 Findings: Permanent housing inspection and

reporting system in both Bahasa English and Bahasa
Malaysiahasbeen developed (Appendix 1 4). Housing
inspection to be conducted by respective linesite block
representative(Appendix5)startsfrom1stweekofApril
2011 and to be monitored by Social Liaison Officer.
Estate has now implemented an Inspection and
Reporting System to detect any damage to the workers
house. Inspection was carried out monthly to observe
damage that required reparation. Record indicated the
newsystemworkeffectivelytoalertestateforfollowup
action. Minor repair was done by estate workers while
majorrepairwasdonebycontractor.Forexample,on23
February2012therewasdamagetotheculvertrecorded
on file of Mamor Estate Campsite Sanitation report,
repair was done by contractor on 29 February 2012
which recorded on JCB documents. The Minor NC has
nowbeenclosedon2March2012.

Review of progress with Observations/Opportunities

for improvement identified during Initial Certification
assessment

OBS01(2.1.1) Recent(February2011) NalcoLaboratory

tests of the Mamor Estate domestic water supply
reported aluminium and oil and grease exceeded the
Malaysia Drinking Water Quality Standard (2009).
MamorhasrequestedNalcotoadviseontheadjustment
ofthewatertreatmentplanttocorrectthissituation.
ASA2 findings: Mamor Estate took corrective action
immediately by requesting Nalco to advice on the
adjustment of the water treatment plant to correct this
situation.Theresultonlatesttestinginlateyearof2011
shown Alumunium levels has below the Malaysia
Drinking Water Quality Standard (2009). This
observationwasconsideredtobeeffectivelyclosedout.

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

OBS 02 (2.2.3) At Mamor Estate, the locations of

boundary stones need to be updated on the map, in
particular, the boundary with smallholders and the
quarrywherethestoneshavebeenreinstated.

ASA2findings:InspectiontoMamorEstate,nowmapof
boundary stones nearby smallholders area was up to
date; the some boundary stones have reinstated. This
observationwasconsideredtobeeffectivelyclosedout.

OBS 03 (4.3.2) Field inspections indicated that

groundcover vegetation needs to be improved at some
areas,suchasBlock03BatKahangEstate.

ASA2 findings: Field inspection indicated that now IOI

has maintaining groundcover vegetation in some areas
within the blocks, such as Block 90D Swee Lam Estate
and PR10A Unijaya Estate with good Neprolephis
vegetations. This observation was considered to be
effectivelyclosedout.

OBS 04 (4.6.1) The accuracy of measuring the quantity

ofchemicalformixingwithwatercouldbeimprovedby
providingappropriatemeasuringdevices.

ASA2 findings: Inspection to Unijaya Estate chemical

Storage,nowitisprovidedappropriatemeasuringdevice
forensuringthequantityofchemicalmixingaccurately.

OBS 05 (4.7.1) Inspection of the Kahang Estate

Workshop found the electricarc welder power lead
insulation sheath was badly damaged, indicating
inadequateworkplacesafetyinspection.TheEstatewas
advised that Nonconformity would be assigned. The
welder was immediately removed from service and the
faultyleadreplacedthesameday.

ASA2 findings: Company has now aware replace and

fixed up the damage welder power lead insulation in
Kahang Estate; and has carried out routine safety
inspectionforeachworkshopforthemillandestates.

OBS 06 (5.2.3) At Mamor Estate, two caged birds were

keptatthehousingarea.Oneofthebirdswasaspotted
doveStreptopeliachinensis,whichislikelytohavebeen
capturedinthe Estate, indicatinginadequate control of
huntingandgatheringactivities.

ASA2findings:IOIhasnowgivingmoreawarenesstoall
workers to not capture the birds from the estate area
andkeepsinthecageatthehouseashappenedlastyear
during ASA1 in Mamor estate. Interview with some
workers now they have understood the company policy
andrulesrelatedtohuntingandgatheringactivities.

OBS 07 (6.5.2) Interview of foreign workers found that

theydidnotunderstandthatthereasonsforfluctuation
oftheirpayswasbecauseofthemovementsintheCPO
marketprice.
ASA2 findings: Mill has carried out additional
socialization in relation to the pay rate following

PreparedbyBSiGroupSingaporePteLtd

Page14

commencement of the new rate as of February 2012 in

20 February 2012. Interview of mill workers confirmed
understanding of the pay rate. Pamol Barat Estate has
carried out additional socialization on pay rate. Beside
that the most current price was announced during
muster morning to all workers, for example the last
socializationwasheldon15February2012attendedby
10workers.

OBS08(6.5.3)ThehousesatKahangEstate,inparticular
foreignworkerhouses,arebadlyinneedofrepainting.
ASA2 findings: Inspection to the housing by Labour
Department Johor Bahru on 15 June 2011 reference
number (11) dlm.PTKJB/1010100739 indicated that
estate housing were substandard including at Kahang
Estate. The estate as forwarded upgrading plan of 4
blocksx2unitsworkersquarters(Phase1)atSweeLam
estateon10August2011;whileUnijayaEstatehasjust
recently started to upgrade the workers housing. Those
wouldbeincludedrepainting.

3.4
IssuesRaisedByStakeholdersandFindings
withRespectToEachIssue

During this ASA2, the majority of stakeholders had

positive comments about Pamol Kluang. For the
situations where stakeholders raised issues, the
companysresponseisstated.Thedetailofstakeholders
comment has provided in each criterion as part of this
summaryreport.

4.0 CERTIFIED ORGANISATIONS ACKNOWLEDGEMENT

OFINTERNALRESPONSIBILITY
4.1DateofNextSurveillanceVisit
The next surveillance visit will be scheduled within
twelvemonthsoftheASA2.

4.2 Acknowledgement of Internal Responsibility and

FormalSignoffofAssessmentFindings

Please sign below to acknowledge receipt of the

assessmentvisitdescribedinthisreportandconfirmthe
acceptanceoftheassessmentreportcontentsincluding
assessmentfindings.

forIOICorporationBhd

RSPOSecondAnnualSurveillanceAssessmentIOIPamolKluangMillandSupplyBase

Page15

Signedforonbehalfof
IOICorporationBhdPamolKluang

....................................................................
TooHengLiew
HeadofSustainability(Malaysia&Indonesia)

Date:02/03/2012

Signedforonbehalfof
BSiGroupSingaporePteLtd

....................................................................
MrAryoGustomo
BSIRSPOLeadAuditor

Date:02/03/2012

PreparedbyBSiGroupSingaporePteLtd

forIOICorporationBhd

AppendixA

SupplyChainCertificationAudits


MainReportDetails
Standard:SupplyChainCertificationrequirementforCPOMillsModuleDSegregation
Location:PamolKluangMill,Date:29/02/2012
TotallasttransactioninUTZsystemduringMarch2011andFebruary2012is42,537mt.ThiswascheckedrefertoUTZ
pagewithtotalupthequantityenteredinthemonthsstatedabove(PamolKluanghasnotransactionusingGreenPalm)

D.1.Documentedprocedures
D.1.1 The facility shall have written procedures and/or work instructions to ensure the implementation of all the
elementsspecifiedintheserequirements.Thisshallincludeatminimumthefollowing:
a)Completeanduptodateprocedurescoveringtheimplementationofalltheelementsintheserequirements.
CompliesProceduresarecurrentandincludeallelementsoftheSupplyChainforcontrollingthereceipt,saleanddispatch
ofpalmproducts.I.e.SOPnumberISCC/SOP/COC/Idated8May2011,Issue1.
b)Thenameofthepersonhavingoverallresponsibilityforandauthorityovertheimplementationoftheserequirements
and compliance with all applicable requirements. This person shall be able to demonstrate awareness of the facilities
proceduresfortheimplementationofthisstandard.CompliesTheMillManagerhasresponsibilityfortheSupplyChain
aspectsofFFBreceipts,processingandshippingofpalmproducts.InterviewconfirmedtheirknowledgeoftheRSPOSupply
Chainrequirementsfortherespectiveareasoftheoperations.
D.1.2ThefacilityshallhavedocumentedproceduresforreceivingandprocessingcertifiedandnoncertifiedFFB.
CompliestheMillsWeighbridgeSOPcoversthereceivingofFFBandrecordingdetailsoftheSupplierandTransporter.All
deliveriesofFFBaresubjecttoverificationofdocumentationandqualitychecks.

D.2.Purchasingandgoodsin
D.2.1ThefacilityshallverifyanddocumentthevolumesofcertifiedandnoncertifiedFFBsreceived.CompliestheMill
recordstonnagesreceivedattheweighbridgeandthesearereporteddailytoHeadOffice.
D.2.2ThefacilityshallinformtheCBimmediatelyifthereisaprojectedoverproduction.Compliesthecompanyhasa
mechanismforadvisingtheCBofproductionvariations,whicharemonitoredinternally.

D.3.Recordkeeping
D.3.1Thefacilityshallmaintainaccurate,complete,uptodateandaccessiblerecordsandreportscoveringallaspectsof
theserequirements.CompliesInspectionofrecordsattheMillconfirmedthesewereupdateddaily.
D.3.2 Retention times for all records and reports shall be at least five (5) years. Complies Records are archived and
storedfor10yearsasperSOP..
D.3.3ThefacilityshallrecordandbalanceallreceiptsofRSPOcertifiedFFBanddeliveriesofRSPOcertifiedCPO,PKO
andpalmkernelmealonathreemonthlybasis.CompliestheseareupdatedeverythreemonthandreportedtoHead
Office.
D.3.4Thefollowingtradenamesshouldbeusedandspecifiedinrelevantdocuments,e.g.purchaseandsalescontracts,
e.g. *product name*/SG or Segregation. The supply chain model used should be clearly indicated. Complies The
company uses the prefix MB on the Product Code. For example: Delivery Order dated 23 December 2011 to IOI Loaders
CroklaanProcurementCompanySdnBhd;itwasindicatedRSPO/SGonthecommoditybrand.

D.4.Salesandgoodout
D.4.1 The facility shall ensure that all sales invoices issued for RSPO certifiedproductsdelivered include the following
information:
a)Thenameandaddressofthebuyer;
b)Thedateonwhichtheinvoicewasissued;
c)Adescriptionoftheproduct,includingtheapplicablesupplychainmodel(SegregatedorMassBalance)
d)Thequantityoftheproductsdelivered;
e)Referencetorelatedtransportdocumentation.
Compliesalloftheseitems(ae)areincludedinthecompanysinvoicestobuyers.Forexample:DeliveryOrderofRSPO/SG
to IOI Loaders Croklaan Procurement Company Sdn Bhd dated on 23 December 2011, 19 January 2012, and 24 February
2012.

D.5.Processing
D.5.1ThefacilityshallassureandverifythroughclearproceduresandrecordkeepingthattheRSPOcertifiedpalmoilis
keptsegregatedfromnoncertifiedmaterialincludingduringtransportandstorageandbeabletodemonstratethatis
has taken all reasonable measures to ensure that contamination is avoided. The objective is for 100 % segregated
materialtobereached.Thesystemsshouldguaranteetheminimumstandardof95%segregatedphysicalmaterial;upto
5%contaminationisallowed.CompliesThecompanyhasownedmechanismontheprocessingfacilityintermofworking
instructionandprocedure.Reviewandsitevisitconfirmsallmechanismsareavailableforeachstationinthemill,andmost
ofthemillworkersareaware.


D.5.2ThefacilityshallprovidedocumentedproofthattheRSPOcertified palmoilcanbetracedbacktoonlycertified
segregated material. Complies PamolKluangMillhasownedseveralprocedurewhichmightbe easily tracedback,e.g.
Daily report, monthly progress report. The content of these documents showed FFB receipt and processed, CPO and PK
produced.
D.5.3 In cases where a mill outsources activities to an independent palm kernel crush, the crush still falls under the
responsibilityofthemillanddoesnotneedtobeseparatelycertified.Themillhastoensurethat:Thecrushoperator
conformstotheserequirementsforsegregation;Thecrushiscoveredthroughasignedandenforceableagreement.Not
ApplicableThemillisnotequippedwithpalmkernelcrushingplant.

D.6.Training
D.6.1ThefacilityshallprovidethetrainingforallstaffasrequiredtoimplementtherequirementsoftheSupplyChain
Certification Systems. Complies The company maintains records of training. For this Supply chain requirement, the
companyhasjuststartedtoconducttrainingeventhoughingeneralallstaffshadbeenawareonduetoISCCcertification
lastyear(2011).MillhasaplantocarryouttrainingonRSPOSupplyChainStandardscheduledonApril2012.

D.7.Claims
D.7.1ThefacilityshallonlymakeclaimsregardingtheuseoforsupportofRSPOcertifiedoilpalmproductsthatarein
compliancewiththeRSPORulesforCommunicationsandClaims.CompliesAsoftheAssessorsknowledge,thecompany
hasnotmadeclaimsoutsideoftheRSPOrulesforCommunicationsan

AppendixB

RSPOCertificateDetails

IOICorporationBerhad
Level8,TwoIOISquare
IOIResort62502Putrajaya
Malaysia
Website:www.ioigroup.com

CertificateNumber:

SPO

547027

ApplicableStandards:RSPOCertificationSystemJune2007(revisedMarch2011)includingAnnex4:
ProceduresforAnnualSurveillance;RSPOP&CMYNIWG2010;andrelevantelementofSupplyChain
requirementsforCPOMills;SCCSStandardNov2011ModuleDSegregation.

PamolKluangPalmOilMillandSupplyBase

LocationAddress
GPSLocation
CPOTonnageTotal
PKTonnageTotal
OwnestatesFFBTonnage
NoncompanySuppliersFFBTonnage
IOIestates
1.PamolBarat
2.PamolTimur
3.Mamor
4.Unijaya
5.SweeLam
6.Kahang

TOTAL

Mature(ha)
1,985
1,617
1,902
959
1,920
1,044
9,427

KluangJohorMalaysia
POBox186007Kluang
Longitude10323'24"Latitude26'36"
55,025 mt
12,878 mt
230,150 mt
0 mt
Immature(ha)
AnnualFFB

Production(mt)
207
39,630
558
29,260
213
46,000
235
25,830
367
29,940
212
59,490
1,792
230,150

AppendixC

2ndAnnualSurveillanceAssessment
Programme

AssessmentProgrammeFebruary29thMarch2ndth,2012

Date
Time
Tuesday,
13.55
February28th 16.35
17.00
21.00
Wednesday, 08.00
February29th 08.30

08.30
12.00

08.30
12.00
12.00
13.00
13.00
17.00

Thursday,
March1st

13.00
17.00
08.00
12.00
08.00
12.00
12.00
13.00
13.00
17.00

Friday,
March2nd

Subjects
Aryo
Aryo and Iman are travelling from Jakarta to Changi

airportofSingapore
MeetandpickupbyIOIattheChangiairport

TeamtravellingtoPamolKluangandStayingatthePamol
Kluang.
OpeningMeetinge.g.:

Introduction
Presentationbythecompanyrepresentative(Estate
andmillactivities,SupplyChainrelatedtotheFFB
suppliedtothemill,progressoftimeboundplan).
PresentationbyAuditTeamLeaderandconfirmation
ontheassessmentscope
FinalizeAuditschedule(includingstakeholders
consultation)
Otherbusiness
Document review at the Pamol Kluang Mill (General

Documentation e.g. Legal, Manual and Procedure, HCV

identification, SEIA documents, Health and Safety, Time
boundplanverificationetc)
MeetingandInterviewwithmillworkers,femaleworkers,
contractors,suppliers,workersunionrepresentative.
Break/lunch/pray

Iman

PamolKluangMill Reviewonthedocuments,Inspection,
warehouse,workshop,millwastes,workingsafety,Supply
chainforCPOmill,etc
PhoneInterviewwithlocalgovernmentsandNGO.

Estate 1(UnijayaEstate) Inspectionse.g.Office,worker

housing, Clinic, Landfill, Chemical store and mixing,
Fertiliser,fieldspraying&harvesting,etc
Estate 2 (Swee Lam Estate) Inspections e.g. Office,
workerhousing,Clinic,Landfill,Chemicalstoreandmixing,
Fertiliser,fieldspraying&harvesting,etc
Break/lunch/pray

Continuing visit to Estate 1 (Unijaya Estate) Inspections

e.g.Office,workerhousing,Clinic,Landfill,Chemicalstore
andmixing,Fertiliser,fieldspraying&harvesting,etc
13.00
Continuing visit to Estate 2 (Swee Lam Estate)
17.00
Inspections e.g. Office, worker housing, Clinic, Landfill,
Chemical store and mixing, Fertiliser, field spraying &
harvesting,etc
Evening
Auditormeeting
08.00
Auditfeedbackmeeting,verifyotheroutstandingissues
12.00
12.00
Break/lunch/pray
13.00
13.00
Closingmeetingpreparation(Reports,etc)
15.00


Date

Saturday,
March3rd

Time
15.00
16.00
06.00
10.00
12.25
13.15

Subjects
Closingmeeting
Team travelling from Pamol Kluang to Changi Airport of
Singapore
Aryo and Iman are travelling from Changi Airport to
Jakarta

Aryo

Iman

AppendixD

CorrectiveActionPlanoftheASA2findings

AppendixE

ListofStakeholdersContacted


LISTOFSTAKEHOLDERSCONTACTED

INTERNALSTAKEHOLDERS

PamolKluangMill
Millmanagerandstaffs
1boileroperators
1engineroomoperators
1warehouseofficer
1chiefofcentralworkshop
2Clinic/hospitalassistants

UnijayaEstate
Estatemanagerandstaffs
2fieldsupervisor/mandor

SweeLamEstate
Estatemanagerandstaffs
2fieldsupervisor/mandor

NGOsandothers
NationalUnionofPlantationWorkers
KluangBranch
AMESU
Tenaganita

LocalCommunities
KampungTerehHead
KampongSeriTambakRepresentative

EXTERNALSTAKEHOLDERS

GOVERNMENTDEPARTMENTS
JohorLabourDepartment
DepartmentofSafetyandHealth
DepartmentofEnvironment

AppendixF

ProgressofTimeBoundPlan

ScheduleforSustainabilityAuditinginIOIGroupMillsandFFBSupplyingEstates

Jan08

Mar08

Apr08

May08

Jun08

Jun09

Jul09

Aug09

Sep09

Oct09

Nov09

Dec09

GomaliOil
Mill
(Covering
11
Estates)

Baturong
Oil
Mill
(Covering4
Estates)

Jul10

Aug10

Sep10

Oct10

Nov10

Dec10

Pamol
SabahOil
Mill
(Covering6
Estates)

Jan09

Feb09

Mar09

Apr09

May09

Pamol
KluangOil
Mill
(Covering6
Estates)

Jan10

Feb10

Mar10

Apr10

May10

Jun10

Bukit
Leelau
Region
RSPO
MainAudit
(Covering1
Oil
Mill&6
Estates)

Apr11

May11

Jan11
Sakilan&
Pamol
Sabah
Grouping
RSPO
Surveillance
Audit

Feb08

Feb11

Mar11
Pamol
Kluang
Region
RSPO
Surveillance
Audit

Syarimo
Grouping
RSPOMain
Audit
(Covering1
Oil
Mill&9
Estates)

Jun11

Jul08

Mayvin
Grouping
Main
Audit
(Covering
1OilMill&
5
Estates)

Jul11
Gomali
Region
RSPO
Surveillance
Audit&
Ladang
Sabah
Grouping
RSPO
MainAudit

Aug08

Sep08

Oct08

Nov08
SakilanOil
Mill
(Covering3
Estates)

Dec08

Pukin
Region
RSPOMain
Audit
(Covering1
OilMill&4
Estates)

Aug11

Sep11
Baturong
Grouping
RSPO
Surveillance
Audit

Oct11
BukitLeelau
Region
RSPO
Surveillance
Audit
&
Leepang
Grouping
RSPOMain
Audit

Nov11

Dec11

Grouping
RSPO
Surveillance
Audit
&
Morisem
Grouping
MainAudit
(Covering1
OilMill&9
Estates)


(Covering 1
Oil
Mill&8
Estates)

Jan12

Jan13

Feb12

Mar12

Apr12

Ladang
Sabah
Region
RSPOMain
Audit
(Covering8
estates)

*Auditdate
isdepending
onuplifting
on
suspension

May12

Jun12

Jul12
Syarimo
Region
RSPOMain
Audit
(covering9
estates)

(Covering1
OilMill&7
Estates)

Oct12

Nov12

Dec12

Aug12

Sep12

Leepang
RegionRSPO
MainAudit
(covering7
estates)

*Auditdate
isdepending
onuplifting
on
suspension

*Auditdate
isdepending
onuplifting
on
suspension

Feb13

Mar13

Apr13

May13

Jun13

Jul13

Aug13

Sep13

Oct13

Nov13

Dec13

Feb14

Mar14

Apr14

May14

Jun14

Jul14

Aug14

Sep14

Oct14

Nov14

Dec14

Morisem
RegionRSPO
MainAudit
(covering9
estates)

*Auditdate
isdepending
onuplifting
on
suspension

Jan14

IOIPelita
RSPOMain
Audit
(covering2
estates)


*Auditdate
isdepending
onuplifting
on
suspension

Jan15

Jan16

Feb15

Feb16

Mar15

Mar16

Apr15

Apr16

May15

May16

Jun15

Jun16

Jul15

Jul16

Aug15

Aug16

Sep15

Sep16

Oct15

Oct16

Nov15

Nov16

Dec15

Dec16
PTSKS&PT
BNSRSPO
ainAudit

*Auditdate
isdepending
onuplifting
on
suspension