Sasanga Amaratunga

Pega PRPC Senior System Architect

sasanga.a@gmail.com
www.linkedin.com/in/sasangaamaratunga/en
512-576-8474

Certified PEGA Senior System Architect (CSSA) and System Architect (CSA) with 7+ Years of
Experience in Design and Development of PRPC applications with strong Healthcare and Insurance
implementation background.

Certified PRPC senior system architect with a score of 97% and system architect with a score of
79%

Extensive knowledge and hands on working experience of Pega PRPC 7.1.7, Collections 2.0, Data
transforms, Smart Claims Engine (SCE), GSPM and CPM Frameworks

Rich experience in working on end to end PEGA implementation methodology, Expertise in design,
development of Work Flows and Business Processes.

Designed and developed a Benefits Admin System for configuring Benefits data used in generation
of Benefit quote to Members.

Worked with DCO in creation of Application Profile, Application Accelerators & Documents.

Hands on experience on working with SOAP integration services and Email and File listeners

Performance Analysis and optimization using PAL and DB Trace.

Expertise in Database related implementation. Worked on complex queries and Stored Procedures,
PL/SQL Programming.

Strong Experience in implementing the Virtusa global delivery model (comprising of onsite and
offshore teams)

Experience working in scrum teams and agile software development

Core Competencies

PRPC 7.1.7

PRPC 6.3

PRPC 6.1

PRPC 5.4
PRPC CPM,
CPMi and SI
Frameworks

Smart Claims Engine

(SCE) framework

Collections 2.0

Programming in Java

REST and SOAP

connectors

SQL

Data transforms

Report definitions

Agile methodologies

HPQC, ALM and Rally

tools

Decision making

Communication Skills

Experience at Virtusa
Projects:

Cigna Aims (PRPC 7.1.7, Smart Claims Engine (SCE) framework) (08/2014-to
date)
Virtusas engagement with Pegasystems is to deploy Pegasystems' Smart Claims Engine (SCE)
that will empower Cigna with the speed and flexibility of configurable claims adjudication,
enabling transformative service levels and capabilities as Cigna services its clients, customers
and health care professionals.
Cigna, working with Pegasystems and Virtusa, will describe top-level business goals, objectives,
and requirements, will define functional requirements, will elaborate functional specifications,
will configure and conform the SCE to Cigna's business purposes, will test and accept the
delivered SCE and will deploy SCE in a Production context.
Duties and responsibilities. - Client facing

Implementing the major functionalities in the Cigna Aims application such

as provider selections and clinical editing
Working on REST and SOAP services to retrieve information for pricing
calculation
Participating in DCO sessions to get the requirement from the client
System Design and System Implementation
Unit testing and the developed modules
Fixing defects and working with the QA team
Reviewing the development work of other team members
Participate in the daily stand up call to give an update of the daily tasks to
scrum master, product owner and to the scrum team
Migrating code from flow rules to collection rules and activities to
collection rules and data transforms
Working with Business Users in gathering requirements and unit testing.
Mentoring Cigna team members
Working with Pega support to get PRPC SRs resolved
Breaking down tasks, assigning task and managing the offshore team
members
Creating and managing new ruleset versions at the end of each sprint
Preparing the product file for code migration for higher regions
Using agile tool Rally to add and update tasks and getting features and
user stories

Florida Blue Client Install Sliver 2 (PRPC 6.3, GSPM) (06/2014-07/2014)

Phase 2 of the Large Group Sales project will increase the automation level of the Group sales
quoting process as well as begin the design of a centralized product repository for health
products. Currently, the Group sales quoting process is manual requiring significant effort from
internal Florida Blue staff resulting in lengthy cycle times. Business and IT leadership selected
the quoting process as the second sliver of work to provide quick business value. The objective
of sliver 2 is to accurately and efficiently gather data necessary to complete the quoting
process and group setup to allow enrollment and billing
Duties and responsibilities. - Client facing

Implementing one of the major functionality get initial and final rates of
quoting process
Worked with data transforms, XML stream rules, HTTP connectors to
retrieve data from Java Rates Engine
Participating in DCO sessions to get the requirement from the client
System Design and System Implementation.
Preparing Design Documents
Working with Business Users in gathering requirements and unit testing.
Working closely and reporting to Pega lead system architect.
Mentoring Florida Blue team members
Fixing sliver 1 production defects

CVS Caremark Sliver 1 (PRPC 6.2) (5/2014-6/2014)

The mission of the sliver 1 Implementation Process Improvement (IPI) initiative is to build
quality driven solutions and automation to support the implementation of client change and
benefit build with continual improvements of new and existing processes. Application provides
Client Scope management and Consumer Driven Health task management
Duties and responsibilities. - Client facing

Implementing the entire Client scope main flow within very limited Sliver
1 duration of 3 weeks
System Design and System Implementation.
Preparing Design Documents
Working with Business Users in gathering requirements and unit testing.
Working closely and reporting to Pega lead system architect.

Florida Blue Client Install Sliver 1 (PRPC 6.3, GSPM) (02/2014-04/2014)

In an effort to enhance the customer experience for Florida Blue customers, Phase 1 of the
Large Group Sales project will increase the automation level of the Client Install process as
well as begin the design of a centralized product repository for health products.
The Client Install process will be streamlined to reduce hand-offs and integrated with back-end
systems to increase sales coordinator efficiency and ensure data integrity
Duties and responsibilities. - Client facing

Implementing major functionalities in client install such as notification

generation, SLA, PDF generation, Agent commission Exception, Case
Management etc.
Participating in DCO sessions to get the requirement from the client
System Design and System Implementation.
Preparing Design Documents
Working with another Florida Blue team to create PDF templates required
for correspondence generation
Working with Business Users in gathering requirements and unit testing.
Working closely and reporting to Pega lead system architect.
Mentoring Florida Blue team members

o AIG OneClaim Global Claims Services Client facing Pega Senior System
Architect (Pega PRPC 6.2, CPM) (07/2012- 02/2014)
AIG is the worlds largest insurance organization, with more than 88 million customers serving
more than 130 countries around the world. AIG is a provider of property casualty insurance, life
insurance and retirement services, and mortgage insurance.
OneClaim is the AIGs complete solution for claims intake, adjudication and financial
management on a global basis. OneClaim offers a consolidated global approach to claims-entry,
with an aim to improve performance around the speed and cost at which claims are processed
to maximize the customer experience and improve overall service offered to our clients.
OneClaim will be rolled out to cover all lines of business and all AIG operational units around
the globe.
Duties and responsibilities. - Client facing

Implemented one of the major flows in US specialty line of business which involved
triggering XML, changing policy details, updating coverages, creation of follow up tasks,
claims reassign etc.
Worked on implementing the global framework which comes on top of all the regions
such as Europe, North America, Asia pacific.
Worked in the production support team to address major production issues.
Created Properties, HTML Properties, Model Rules, Correspondence Template Rules.
Worked with reports including list views, summery views and obj-listview methods
Retrofitted rules to make sure changes are available to all the LOBs
Worked with SOAP connectors to communicate with AIG legacy systems.
Worked with PAL, SMA, tracer, Rules Inspector, Clipboard, Pega & alert logs in analyzing

and resolving issues.

Worked with UI components such as list to list, smart prompt, dynamic select to enhance
end user experience.
Created Classes, Class Groups, Application rules.
Worked with SQL queries retrieve, store data to the DB.
Worked with several internal and external teams during implementation and defect fixes
Worked with error and exception handling.
Worked on application Pre-flight to identify violations of coding best practices and other
warnings.
Creating product rule and taking the product for code migration

o New York Life P360 BPM -Client facing Pega Senior System Architect (Pega
PRPC 6.2, CPM 6.2, CPMi 4.1) (04/2012- 07/2012)
The New York Life Insurance Company (NYLIC) is one of the largest mutual life-insurance
company companies in the United States, and one of the largest life insurance company
insurers in the world. New York Life Long Term Care Insurance (LTCi) is a division of New York
Life as the name implies. NYL LTC is responsible for policy generation, policy administration,
distributor compensation, and claims administration. As part of policy administration, NYL LTC
is responsible for maintaining all policies and servicing all policy requests made on behalf of
their policyholders.
Virtusa is to build a BPM initiative from Pega PRPC 6.2 which will enable NYLLTCi to be a more
efficient and flexible organization that will automate its current manual system as well and
capitalize on market forces in the long-term care insurance marketplace
Duties and responsibilities. - Client facing

Working with Client for Requirements, DCO in creation of Application Profile, Application
Accelerators & Documents.
Worked with SQL queries retrieve, store data to the DB.
Created User Interfaces with Harness, Sections and Flow Actions.
Worked with PAL, SMA, tracer, Rules Inspector, Clipboard, Pega & alert logs in analyzing
and resolving issues.
Worked with Business Users in gathering requirements and unit testing.
Participated in client meetings for estimations and clarification of future
requirements.
System Design and System Implementation.
Preparing Design Documents

o HMSA CRM Sliver 2 Customer Relations (CR) and Account Management Sales Tech lead (01/2012-04/2012)
HMSA, an independent licensee of the Blue Cross and Blue Shield Association, is a reliable name
in Hawaii health care. They are the largest and most experienced provider of health care
coverage in the state. Providing quality, affordable health plans; employee benefit services;
and worksite wellness programs, HMSA also offers a variety of programs, services and support
to help improve the health and well-being of their members and community.
HMSA has employed Virtusa to develop and deliver 2 important modules for their Business
operations, AMS and CR. The AMS module will be used by Account Management and Sales
representatives who are responsible for determining the eligibility, communicating plans and
offerings, and following-up with and closing the prospects. The CR Module will be used by
Members and Providers of the HMSA contact Customer Service Representatives for different
services
Duties and responsibilities.
Design and implementation of Class Structure and rule set hierarchy
Building a Benefits Admin Portal to configure Benefits configuration data viz: alerts, links
Disclaimers and services (Colonoscopy, Vision, Maternity etc)
Prototype development
Architectural guidance
Deployment, defect resolution and UAT support
Enablement

Citi GIW Incident Tracking (PRPC 5.4) Tech Lead (10/2011-12/2011)

Currently, in Global Transaction Services, the Information Warehouse team needs to track all
incidents and their subsequent updates and resolution. These incidents are currently reported
by different applications and monitoring tools running on the systems to an outlook distribution
list.

The key objectives are to:

To ensure that all incident email interactions for GIW are automated.
To certify all incidents are assigned the correct priority.
To enhance the existing parsing rules, whereby, the system will auto load emails into service
cases/incidents and put it in service baskets, based on certain key words that it can identify
from an incoming email message
Project role:
Lead the GIW team
Implement the design (Code)
Prepare Developer (Unit) Test cases
Execute Developer Testing
Defect remediation
Log defects
Report status and risks/issues to leads/PM

Citi Securities- Defects Module Lead (08/2009-10/2011)

Citi has identified a significant number of requirements for the global roll-out of Pega.
Enhancing and rolling out of Securities dispute management system is such initiative in 2010.
The key objectives are to:
Utilize a global delivery model to realize cost savings and work within a constrained
budget
Gain flexibility to up and down-scale to meet cyclical and unplanned demand
Maintain investments in personnel and corporate knowledge
Bring in proven outside expertise and leverage vendors capabilities and experience
Project role:
Lead the defects team
Implement the design (Code)
Prepare Developer (Unit) Test cases
Execute Developer Testing
Defect remediation
Log defects
Report status and risks/issues to leads/PM

ERA Insight Pega Plugin (GTO Initiative) (07/2009-08/2009)

ERA insight is a single tool created by GTO that bundles-in many other tools
including open source as well as home grown tools. It is expected to be deployed on
the build server and provides a safety-net on the codebase and enterprise level
visibility to the status of the code. It is compatible with Java, .NET, C++, Remedy
and Oracle PIM projects. The goal of Era Insight Pega plugin is to make Era
compatible with PRPC.
Project Role:
Analyzing the feasibility of automated Rule extraction using web service
R&D on building web service to extract rule as separate XML files (as opposed
to Zip file).
Developing a web-service to get Rule-set, Version and other related info form
PRPC server.

Citigroup STARS (09/2008-07/2009)

Citi Global Transaction Services is a leading provider of cash management, trade,
securities and fund services, to financial institutions and corporate clients around the
world. With a global network spanning 90 countries, they are uniquely qualified to
service clients with local and cross-border interests and provide integrated reporting
and management
STARTS application which is developed by Virtusa team handles dispute queries from
the customer.
Project Role:
Fixing defects in the STARS application
Contributing to the application developer as an engineer
Performance tuning the application

Pega Service Master (10/2007-07/2008)

TGLC Enhancements and Support- Software Engineer
(September 2007 February 2008)
Business:
Pegasystems, the industry leader in business process management and
business rules, helps organizations reach new levels of growth and agility by
digitizing their goals and policies into software that can intelligently guide, automate,
and optimize work.
Virtusas Technical Engineering engagement for Pega service master is to do
enhancements and provide technical support for TruGreen LandCare project.
TruGreen LandCare is the largest, most comprehensive provider of commercial
landscape and lawn services in North America. The project at hand is to create
processes to execute on three critical slivers of functionality to improve the revenue
and cost basis of the TruGreen Landcare organization in both the sales and
operational areas.

Project Role:
Defect fixing on the application using PRPC (Pega Rules Process Commander)
Perform enhancements on the application based on the requirement

Education

Successfully completed BSc in Computing & Information Systems, University of London,

with a second class honors.

Successfully completed a SCJP (Sun Certified Java Programmer) course at Institute of

Java and Technological Studies

Achievements & Certifications

Obtained a 2nd class honors in B.Sc. in Computing and Information Systems at Royal
Institute Colombo, affiliated with University of London.

Obtained a Sun Certified Java Programmer certificate for the Java 2 Platform 1.4 (Score
72%)

Certified PRPC senior system architect with a score of 97%

Certified PRPC system architect with a score of 79%

Referees
Prashant Arivelu
Regional Team Lead at Pegasystems
330-962-6536
prashant.arivelu@pega.com
Siddhatha Pal
Pega Lead system architect at Virtusa
919-720-0501
spal@virtusa.com