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Company need to ensure the consistency of message and the complementary use of
variousmarketing communication tools both in terms of its impact on customers and
cost.
Consistent images and relevant, useful messages help building a credible and nurture
long term relationships with customers.
Communications tools work better in harmony rather than in isolation. The synergy is
achieved when all tools are effectively used to voice consistently the same message all
the time, every time.
To achieve harmonization between Company and its customers, a marketing plan is
created based on Company objectives, its marketing strategy, communication budget to
spend and performance evaluation.
Integrated marketing communication wraps communications around customers and
helps them move through the various stages of decision making. The organisation
simultaneously consolidates its image as credible partner, develops a dialogue and
nurtures its relationship with customers.
Integrated communication also makes messages more consistent and therefore more
credible. This gives clarity in buyers' mind to compare various available brands in the
market and decide.
Un-integrated communications might send disjointed messages which confuses and
dilute the impact of a coherent message. This may also confuse and arouse suspicion in
customers' mind. On the other hand, an integrated communications present a
reassuring sense of order. The key here is coordination or integration of all marketing
tools or else there will be confusion.
The question is then how an integrated Marketing Communication works without
stifling the creativity in an orderly environment?
A survey in 1995 revealed that most managers and agencies dealing with communication
lack expertise in IMC. This lack of know how is also compounded by a lack of
commitment.
Despite the many benefits of Integrated Marketing Communications there are also many
challenges; the biggest challenge is to ensure integration of all marketing tools and
stay integrated. Selection of tools in an integrated marketing communications is to
create a campaign that is effective and consistent across all media platforms.
Although integrated marketing communications is more than just an advertising
campaign, the bulk of marketing budget is spent on the creation and distribution of
Brand creates a psychological impression in the buyers mind which results in buying the
product repeatedly over and over again. Advertising ignites this action by creating a
space in the buyer's mind through a memorable description in the form of a television
advertisement, a spoof or just an attractive tag line relating to the product which helps
the customer identify himself with the product. A customer or consumer often watches a
television advertisement because he likes the product of the same brand or having
known the product being good he might perceive that the advertisement may be worth a
watch. In the olden times when television did not occupy our life space, even
advertisement through radio transmission did wonder to creating some brand. Radio
advertisements were never able to create the same impact like a Television does but it is
again a cheap and effective way of communicating the product to few numbers of limited
audiences.
It is argued that IMC can restrict creativity. All Marketing functions including Public
Relation will have to work within overall marketing communication strata. The joy of
boundless creativity may be stifled, but the creative challenge may be greater and
ultimately more satisfying when operating within a tighter, integrated, creative brief.
(http://www.multimediamarketing.com/mkc/marketingcommunications/-website
referencing)
There are quite a few ways to overcome the challenges and enjoy benefits of integrated
marketing communications which is also said to be becoming the main stream
marketing.
(Don E. Schultz (1996))