09/10

Malaysia Employment
Outlook and Salary Guide
a practitioner’s insight to salaries across industries

www.kellyservices.com.my
Contents
3 Executive overview
4 key findings
8 Central region
Banking / 9
finance / 9
call centre/ 10
Office support / 11
sales, marketing & Advertising / 11
human resources / 12
Information technology / 13
Logistics & warehousing / 15
engineering & technical 16
18 Northern & Southern region
Banking / 19
finance / 19
call centre/ 19
Office support / 20
sales, marketing & Advertising / 20
human resources / 21
Information technology / 22
Logistics & warehousing / 23
engineering & technical 24

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in any form without the written permission from Kelly Services Malaysia.

2 malaysia employment outlook and salary guide 2009/2010

Executive Overview
We are pleased to present the increasing impact on Malaysia’s development, healthcare sectors and
Kelly Malaysia Employment Outlook overall economy, we continue to mechanical engineering. However,
and Salary Guide 2009/2010, a see a number of opportunities Malaysia’s cautious employment
comprehensive reference tool in the Information Technology, climate and outlook will result in
on the salary trends, job titles Engineering, Healthcare, Digital and competitive remuneration packages
and employment outlook across Telecommunications, Outsourcing, prevailing and more organizations
industries. Call Centre and Islamic Banking incorporating performance based
and Finance sectors. The battle incentives rather than bonuses to
The aim of this ‘Employment for skilled IT talents in Malaysia reward their employees.
Outlook and Salary Guide’ is to continues unabated especially in
provide an insight to the latest the IT Outsourcing arena and IT Whilst, we hope this ‘Employment
salary ranges for various positions shared services sectors. A continued Outlook and Salary Guide
across industries in Malaysia through growth of new development 2009/2010’ will serve as a handy
a compilation of salaries and job projects and industrial parks have reference tool for you, we are
titles. This year, we have revamped also created job opportunities within always on hand to assist you with
our Salary Guide to include the the engineering spectrum across current data and also support you in
employment outlook for a better the Malaysian region. Recruitment developing recruiting strategies and
perspective of the employment opportunities for candidates with programs to suit your specific needs.
market across industries. The salary strength in market research and
ranges are indicative of actual We trust you will find this ‘Malaysia
product/brand knowledge is still
transactions between employers Employment Outlook and Salary
favorable within commercial and
and employees and represent a Guide 2009/2010’ from Kelly Services
business sectors whilst most call
reflection of the marketplace. resourceful to your business.
centre job opportunities require
The compiled findings are agents skilled in multiple languages.
presented in an easy to read
We expect a year with continued
format for your reference.
job opportunities and demand
For 2009, despite the global for talent with specialized skills in Melissa Norman
economic challenges and its areas of marketing and business VP and Country General Manager

A copy of this guide will be available on our website in July 2009.

Visit us at: www.kellyservices.com.my

Disclaimer: Monthly salary ranges are subject to economic fluctuations. Monthly salary ranges exclude other bonuses, allowances and Employer EPF contributions.

malaysia employment outlook and salary guide 2009/2010 3

Key Findings
The ‘Employment Outlook and Salary
Guide 2009/2010’ was initiated
to provide our customers with a
benchmark of salary ranges practiced
across various industries and positions
within Malaysia. An overview of the
employment market is incorporated
to provide a more detailed insight into
the job opportunities across industries.
The information was tabulated during
the third quarter of 2008 till the first
quarter of 2009.
The impact of the current global
economic crisis, which originated
from the sub-prime financial turmoil
in the United States in mid-2007,
has since widened and deepened.
These negative developments have
already impacted our economy in the
fourth quarter of 2008. Exports and
industrial output have deteriorated
and investments declined. Consumer
sentiment has also been adversely
affected. As a result, Gross Domestic
Product (GDP) growth was significantly
lower at 0.1%, compared with an
average of 6.3% in the first 9 months
of last year.
With the Government’s original 2009
Budget with an allocation of RM206
billion as well as the First and Second
Stimulus Package of RM7 billion and
RM60 billion respectively, we are
confident that it will contribute towards
mitigating the impact of the global
contraction on the domestic economy.
4 malaysia employment outlook and salary guide 2009/2010
Staffing opportunities
Given the current global economic
environment, companies particularly
in the manufacturing sector, had to
reduce operations. This is expected
to increase the unemployment rate
in 2009 to 4.5% compared with
3.7% in 2008.
The thrust of the Second Stimulus
Package focusing on reducing
unemployment and increasing
employment opportunity with an
allocation of RM2 billion would provide
a welcome relief as Malaysia faces a
challenging economic environment.
Taking into account these measures,
GDP growth is expected to be in
the range of -1% to 1% for 2009.
The employment opportunity in
2009 is expected to remain cautious
as employers are taking a more
measured and cautious approach to
hiring in the Manufacturing, Electrical
and Electronics and Retail sectors.
Due to the uncertainty on how fast the
current global economic scenario will
improve, we have seen a shift in the
hiring trend where many organizations
have deferred hiring permanent staff
but have opted for more temporary
and contract based positions.
Most companies and businesses
especially in the manufacturing sectors
have opted for long term measures in
ensuring sustenance by adopting cost
management controls such as freezing
bonus payouts and salary increases,
promoting extended no-pay leave
with retrenchment as a last resort.
The Government will recruit 63,000
staff to fill vacancies and serve as
contract officers in various Government
agencies creating short term job
opportunities in the public sector.
Overall, the Malaysian Government
has been ‘aggressive in policy induced
recovery’ programmes, marshalling
resources (human and financial) to
create jobs, strengthen social safety
nets, aggressively promoting training
and re-training to build future human
capital capacity and foster lasting
confidence among consumers and
businesses to spend and hire again
on the local front as international
demand for talent has seen a
reduction in demand.
Skills and specialization in demand
The shift towards a knowledge-
based economy or K-economy
requires Malaysia to attract highly
skilled professionals and invest in
domestic investments that have high
multiplier effects and create more
job opportunities. In 2009, Khazanah
Nasional Berhad will invest RM3 billion
in the telecommunications sector to
improve broadband infrastructure
malaysia employment outlook and salary guide 2009/2010 5
in the country. The mobile services
landscape comprised of four (4)
mobile operators and at the end of
September 2008, there were 26.2
million mobile subscribers in the
country, with 3.1 million 3G subscribers
as compared to 1.5 million nine
months earlier. Talents skilled in next-
generation Web technologies, internet
and mobile content development are
in demand as unified communication,
enhancement to existing systems
are still being carried out within the
Technology landscape.
With Government provisions for
infrastructures such as the Tanjung
Agas industrial park, a biotechnology
cluster in Iskandar Malaysia as well
as upgrading the traffic infrastructure
system around KL Sentral, these
projects would increase the demand
for professionals such as engineers,
architects, quantity surveyors,
researchers in life sciences and bio-
technology sectors.
Call Centre agents will continue to
be in demand as key contact points
of the businesses as more companies
are moving towards outsourcing this
function. This is largely due to the
country’s multi-lingual population and
Malaysia’s central location within the
Southeast Asia region.
6 malaysia employment outlook and salary guide 2009/2010
Salaries for skilled workforce within
the IT industry who are competent
in C, C++, Java, PHP and other web
technologies have registered a 3%
increase in minimum and maximum
salary. There is a demand for well-
rounded candidates who are able
to multi task and meet performance
expectations. Salaries have maintained
or have registered a 3% increase for
workforce handling credit control,
operational and senior managerial
support staff such as executive
secretaries, finance managers and
analyst, auditors and human resource
managers. On the sales front, more
organizations are offering performance
based incentives and commission
with lower basic salary. Salaries for
non-skilled workforce with less than
2 years of job experience has
recorded a 15% – 20% reduction while
those with more than 3 years of job
experience has seen a slight reduction
in salary by 5% – 10%.
Human Resources strategies
Human Resources (HR) has increasingly
played a more strategic and business
partner role in organizations. With
the changing markets, HR expertise
on up-skill programs, training,
career development, competitive
compensation and benefits are
some of the areas critical to many
organizations today.
With the deepening global recession,
most employers have adopted a very
cautious and moderate approach to
hiring and HR practitioners will need
to strengthen their knowledge to
keep themselves updated on evolving
trends and innovative recruitment
and retention strategies in managing
human capital in a very cautious
recruitment market.
The hiring trend in a changing market
in Malaysia has culminated in most
organizations placing greater emphasis
in the selection of candidates with HR
playing a pivotal role in identifying
the talents which will play an active
role in the organization’s growth.
HR practitioners experienced in a
full spectrum of HR capabilities are
continually in demand despite the
current economic downturn recording
a 3% increase in salaries.
Human Resources top priorities would
be ‘right sizing’ an organization in the
current economic environment besides
staff retention, career development,
competitive compensation and
benefits, succession planning as well
as leadership and skills development
through training to contribute
towards achieving a high performance-
based business.
malaysia employment outlook and salary guide 2009/2010 7
Central Region
With Malaysia’s government offices and ministerial departments located primarily in
Putrajaya coupled with Cyberjaya, Klang Valley and Selangor’s location here, central
region has more Headquarters and companies than northern or southern region.

Increased competition in the telecommunications market and the roll-out of new

broadband services, particularly WiMax, provided a strong demand in both the cellular
and broadband segments. The cellular segment continued to remain vibrant with
the entrance of a new player, aggressive promotions of post-paid business and the
implementation of mobile number portability. Next generation web technologies,
Internet and mobile content development coupled with a sizeable base of IT shared
services and outsourcing companies continue to ensure a reasonable market for IT
talents in the central region.

More employers are opting for lower base salaries with performance based incentives,
freezing wage increment and bonus payouts as part of their cost control measures. The
financial sector remains resilient with no retrenchment although some re-deployment of
staff might occur in the near future. Fee-based income moderated due mainly to the
slowdown in the capital market activities in the second half of 2008 and first quarter of
2009. Islamic finance continued to expand resulting in continued demand for talents by
the 17 Islamic banks in operation as at end 2008

The Call Centre, Outsourcing and shared services sectors have remain resilient. The
escalation of the industry has marked the achievement of more than 570 call centres
that have grown in the past 10 years. The availability of multi-lingual employees and
Malaysia’s central location within Southeast Asia region strengthens Malaysia’s position
in the Call Centre industry. Promotional efforts in within the hospitality and travel
industry has diversified from traditional markets and aimed at new and emerging niche
segments such as home-stay, student travel, wellness tourism and eco-tourism.

Human Resources (HR) has increasingly played a more strategic and business partner
role in organizations. With the changing markets, the emphasis on up-skill programs,
training, competitive compensation and benefits, career development and talent
retention are areas critical to an organization’s growth. Although companies are now
adopting cost control measures to manage the slower economic activity, HR talents
with experience in a full spectrum of HR capabilities are continually in demand.

8 malaysia employment outlook and salary guide 2009/2010

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

BANKING

Bank Teller SPM/STPM 0-1 yrs Answer customer enquiries. Open new accounts. Receive deposits 960 1200
& pay out withdrawals. Update customers’ details.
Record transactions. Balance cash.

Management Trainee Diploma/ 0-1 yrs Management training. Learn daily operations of branch. 1500 2000
Degree Perform operations, credit, collection & loan activities.

Credit & Loans Officer Diploma/ 1-2 yrs Evaluate and process applications. Investigate credit risk. 1800 2500
Degree Promote bank products & services.

Credit & Loans Officer Diploma/ 2-3 yrs Evaluate and process applications. Investigate credit risk. 2000 2800
Degree Promote bank products & services.

Internal Auditor Degree 2-3 yrs Implement internal controls. 2200 3500

Credit Manager Degree 5-6 yrs Manage team of credit supervisors. Monitor application 5000 6000
procedures, policies & standards.

Credit Card Sales Officer Diploma/ 0-1 yrs Handle card sales. 1500 2200
Degree

Assistant Branch Manager Degree 5-6 yrs Assist in overseeing the daily branch activities & supervision 5000 7000
of all staffs.

Credit Control Manager Diploma / 4-6 Determine credit worthiness of clients. Formulate credit and 3200 5500
Degree collection policy. Negotiate with past due accounts. Take
appropriate action against delinquent accounts. Supervisory duties.

Auditor Degree / 2-4 Ensure authenticity & accuracy of financial statements, especially 3000 4800
Professional assets & liabilities. Analyse samples of work done & conduct
Certificate procedural interviews.

Accountant Degree / 4-5 In-charge of general accounting that involves the preparation 4000 6500
Professional of statistical data & financial reports concerning profits, cash &
Certificate inventory. Analyse, report & provide advice on financial dealings or
organisations/individuals. Advise on associated record-keeping &
compliance requirements.

Finance Manager Degree 6-7 Prepare financial reports, i.e. income, expenses, capital usage 5500 8500
& cash-flow. Preparation of strategic plans, budgets & financial
forecasts. Develop accounting and management policies
& procedures.

Administrator Diploma / 3-5 Contribute to the smooth and efficient operations of the office by 2600 3800
Degree undertaking all of the day-to-day office administration functions.
Support teams and provide basic support roles to secretaries.

Office Manager Diploma Min 6 Ensure operations run smoothly. Vendor management, basic 3800 4500
procurement of office supplies, general HR duties, reconciliations,
report preparations and general administration.

Finance

Payroll Clerk SPM/LCCI 1-2 yrs Calculate, prepare & distribute payroll, take into account overtime 1500 2000
& deductions such as tax, EPF, SOCSO, insurance payments, etc.

Credit Control Clerk Diploma/ 1-2 yrs Handle administration of Accounts Receivables. Data entry. 1800 2500
Degree Prepare documentation of loans & accounts that have amounts
owing & forward reports for legal action.

Accounts Clerk/Assistant SPM/ 1-2 yrs Record & compile summaries of organization’s financial transactions 1800 2200
Certificate/ for management purposes. Handle partial set of accounts.
Diploma

Accounts Clerk (AP/AR) LCCI 1-2 yrs Record & compile summaries of organization’s financial transactions 1500 2000
Intermediate for management purposes. Handle partial set of accounts.

Accounts Executive LCCI 1-2 yrs Perform full set of accounts under supervision of Accountant. 2500 3500
Intermediate Maintain records of company transactions according to standard
/Diploma/ procedures/forms. Prepare statements for management budgets
Professional and cash flow forecast and tax returns.
Certificate

Finance Supervisor LCCI Higher/ 2-4 yrs Supervise & delegate work to a team of clerical staff. Assist in the 3000 4000
Diploma/ analysis of financial statements & year-end closing/audits.
Professional
Certificate

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malaysia employment outlook and salary guide 2009/2010 9

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

Finance continued

Accountant Diploma/ 5-7 yrs In charge of general accounting that involves preparation of 4500 8000
Degree/ACCA/ statistical data & financial reports concerning profits, cash &
CIMA/MICPA/ inventory. Analyse, report & give advice on the financial dealings of
CPA organizations/individuals. Advise on associated record-keeping &
compliance requirements.

Finance Manager Degree 5-7 yrs Provide investment advisory services to clients while in line 7000 10,500
– Investment with client’s expectations and requirements. Research on other
investment schemes.

Internal Audit Manager Degree 5 yrs Ensure the Internal Audit function fulfils its objectives and effectively 7000 8000
assists the Management. Appraise the efficiency and effectiveness
of operational processes and controls. Develop audit frameworks,
control tools and processes. Promote risk management and
corporate governance. Liaise with external auditors. Conduct audit
in accordance to professional standards. Prepare audit reports,
findings and comments. Report to Audit Commitee.

Finance and Administrative Degree/Post 5 yrs Handle full specs of Finance. Manage the administration and HR 7000 8000
Manager Grad Diploma/ matter. Report to GM and/or to Finance Director. Provide reports
Professional periodically.
Degree

Senior Manager Degree 5 yrs Supervisory role to ensure Bank’s compliance with relevant 7000 10,000
– Compliance regulatory authorities. Provide in-house advice to operating units on
regulatory, reputational and ethical matters. Develop compliance
policies and procedures and ensure that new/amended policies are
clearly communicated to operating units.

Head Merchant Degree/Post 10 yrs Responsible to drive merchant business and merchant sales. 7000 15,000
Grad Diploma/ Terminal management, IT support and product support. Handle
Prof. Degree/ external sales channels.
Master’s
Degree

Head of Charge Cards Degree/Post 8 yrs Execute and implement sales plan strategies to effectively able to 7000 13,000
Grad Diploma/ do charge cards acquisition. Plan effective sales executions and
Professional recommend alternatives measures to address changing market
Degree/ environment on charge cards.
Master’s
Degree

Head Corporate Credit Risk Degree 8 yrs Perform credit evaluation and provide recommendation to Credit 7000 13,000
Committee. Recommend appropriate structuring to mitigate
inherent risks. Develop and maintain corporate credit risk policies
and guidelines. Develop and maintain appropriate credit portfolio
management strategies, processes and reporting.

Call centre

Telemarketer (Outbound) SPM/Diploma/ 2-3 yrs Sell products/services via telephone. Market intelligence. 1600 2000
Degree Commission basis.

Customer Service Officer SPM/Diploma/ 1-2 yrs Handle all inbound calls. Answer customer enquiries. 1500 2300
– Inbound Degree Resolve customer issues. Promote new & old products.

Senior Customer SPM/Diploma/ 2-3 yrs Oversee small team of officers. Supervise & assist in training. 2000 2800
Service Officer Degree Handle customer enquiries.

Call Centre Trainers Diploma/ 2-3 yrs Work with HR & Call Centre Manager to provide training. 3000 5000
Degree Train on systems, procedures & product knowledge.
Facilitate & plan training schedules.

Call Centre Team Leader SPM/Diploma/ 3-4 yrs Oversee team of junior & senior officers. Handle HR issues: 3000 5000
Degree discipline & counseling. Shift scheduling.

Operations Executive Diploma/ 2-3 yrs Oversee a certain type of service/division. Report to Call Centre 2500 4000
Degree Manager. Handle internal inquiries & divisional operations.

Call Centre Supervisor SPM/Diploma/ 4-5 yrs Lead team leaders. Build relationships with clients. Resolve 3000 4000
Degree customer issues. Work with team members to hit targets & maintain
service levels.

Call Centre Manager Diploma/ 4-5 yrs Implement service strategies. Oversee daily operations as well as 4000 6500
Degree marketing, sales & IT. Ensure service levels are met. Plan workflow
& structure. Solve escalated complaints. Motivate & lead teams.
Work with HR to assist in recruiting, staff appraisals & training.
Good project management skills.

Hot joBS

10 malaysia employment outlook and salary guide 2009/2010

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

office support

Data Entry Clerk SPM 1-2 yrs Enter data from source documents into computer. Compile, sort 1000 1400
and verify accuracy of data to be entered. Compare data entered
with source document. Verify accuracy of data entered.

Order Processing Assistant SPM/Diploma 1-2 yrs Track and process orders. Speak to customers if required. 1500 2000
Filing and other administrative duties.

Personal Driver SPM 2-3 yrs Transport personnel/visitors. Run errands. Hold valid drivers license. 1200 1800

Receptionist SPM 1-2 yrs Receive customers, Attend to phone calls. Handle front office 1200 2000
and administrative duties.

Administrative Assistant SPM/Corporate 1-2 yrs Type, file, sort out and distribute incoming mail. Answer telephone 1200 1800
Admin Cert. enquiries. Undertake other duties relating to office support. Simple
correspondence memos.

Administrative Executive Diploma/ 2-3 yrs Oversee admin department. 2200 2800
Degree

Junior Secretary PSC 1-2 yrs Report to Secretary or Admin Manager. Perform simple 2000 2500
secretarial duties.

Secretary PSC/Diploma 2-3 yrs Schedule appointments. Give information to callers. Take dictation. 2500 3500
Relieve officials of clerical work and minor administrative duties.

Executive Secretary / PSC 3-5 yrs Serve top management. Perform clerical, secretarial and 3500 5500
Personal Assistant Certificate/ stenographic duties. Screen telephone calls and personal callers.
Dilpoma

Customer Service Executive Diploma/ 1-2 yrs Handle incoming calls (orders, inquiries, complaints) and direct 1800 2800
Degree calls for further problem resolution. Handle larger clients or more
difficult issues.

Finance and Admin Executive Diploma/ 2-4 yrs Handle full spectrum of finance and accounting. Manage daily 3000 5000
Degree/ ACCA accounting duties. Prepare and ensure timely submission of
financial reports. Update and maintain database. Responsible for
stationery, claims and administrative support work.

Litigation Paralegal Degree 1-2 yrs Draft and prepare court documentation, liaise with client/external 2000 3000
parties, draft bills and general management report.

Library Assistant STPM/SPM 1-2 yrs Assist in maintaining an efficient and strong information and 1800 2000
knowledge based library to fulfill the information needs of the firm.

Purchasing Executive Degree 4-7 yrs Prepare monthly production plan and material requirement plan. 2500 3500
Source, negotiate and purchase raw material and consumable.

Safety Officer Licensed Safety 4-7 yrs Lead and coordinate safety activities of the company, to advise 3000 5000
Officer and update management on government policies, affairs and
requirement. Ensure compliance to regulatory requirement.

Sales, marketing & advertising

Promoter/Retail Assistant SPM/Certificate 1-2 yrs Front line, counter sales. Promote products. 900 1800

Sales Executive SPM/Diploma/ 2-3 yrs Sell products & services. Proposals. Sales pitch. Outdoor sales. 1800 3000
Degree

Senior Sales Executive Diploma/ 3-5 yrs Guide junior sales executives. Meet monthly individual sales target. 2800 3200
Degree Increase revenue by generating sales from new and existing clients.

Marketing Assistant A-Levels/ 1-2 yrs Support marketing department with coordination and 1600 2000
Diploma administration duties. Coordinate market research and
competitor analysis.

Marketing Executive Diploma/ 2-4 yrs Marketing of new/existing products/services. Development of new 2300 3500
Degree products. Liaise with ad agencies & suppliers. Production
of marketing materials.

Marketing Manager Higher 4-5 yrs Co-ordinate marketing activities. Organize marketing functions 4500 7000
Diploma/ and campaigns. Involve in product launches & preparation of
Degree marketing plan.

Brand/Product Manager Higher 3-4 yrs Market company’s major brands/products. Determine product 4000 6000
Diploma/ pricing. Maintain & direct product’s image in the market.
Degree

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malaysia employment outlook and salary guide 2009/2010 11

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

sales, marketing & advertising continued

Sales Manager Degree 4-5 yrs Plan & manage business strategies. Meet sales targets & quotas. 4000 6500
Develop consulting service/product according to market needs.
Co-ordinate activities of sales team. Monitor budget achievement.
Prepare forecasts.

Key Account Manager Diploma/ 3-5 yrs Handle corporate and major clients. Plan and implement sales and 3500 5500
Degree marketing activities. Obtain market information from customers
and channels. Responsible on account receivables on accounts
assigned. Presentation.

Channel Sales Manager Degree/Master 5-7 yrs Plan, formulate, execute business, marketing and sales strategy 4500 6500
to meet sales objective. Conduct sales processes, pre-sales,
presentations and sales proposals. Explore and develop new sales
channels.

Head of Channel Degree/Post 5 yrs Plan product marketing including managing the product lifecycle, 7000 8000
Management Graduate gathering and prioritizing products and customer requirements and
Diploma/ defining the product visions. Generate reseller program. Perform
Professional products demonstrations and channel training. Develop, monitor,
Degree deliver and audit the reseller program.

Business Development Diploma, 5 yrs Source new business opportunities and maintain customer base for 4500 7000
Manager Advanced all projects and product sales for the divisions.
/ Higher /
Graduate
Diploma,
Degree, Post
Graduate
Diploma,
Professional
Degree

human resources

Payroll Clerk Certificate/ 1-2 yrs Calculate of payroll manually and using software package. 1200 1500
Diploma Track personnel records, AL & ML.

Payroll Specialist A’ Levels/ 2-3 yrs Reconcile payroll related journal entries and reports. Ensure timely 2000 3000
Diploma and accurate processing of payroll. Prepare payslips and liaise with
external payroll vendors.

HR Clerk (Without Payroll Certificate/ 1-2 yrs Assist HR Department with clerical duties. Keep track of AL & ML 1200 1500
experience) Diploma & personnel records. Schedule interviews.

HR Assistant SPM/Diploma 1-2 yrs General HR admin duties. Maintenance of leave/medical records. 1500 2000
Co-ordinate interviews.

Training Executive Diploma/ 2-3 yrs Conduct company training programmes. Knowledge of commonly 2200 3500
Degree used concepts, practices & procedures.

HR Officer/ Executive Diploma/ 2-3 yrs Conduct recruitment & employment of staff. Handle benefits & 2500 3500
Degree compensation.

Generalist Degree in HR 1-3 yrs Perform full spectrum of HR tasks. 2500 4000
or equivalent.

HR Manager Diploma/ 3-4 yrs Design, plan & implement HR policies & procedures. In charge 4500 6000
Degree of recruitment, salary & staff benefits. Performance evaluation.
Determine & enforce government regulations. Supervise team of
HR executives.

Senior HR Manager Degree/Post 5-8 yrs Responsible for full spectrum of HR and administration functions 9000 12,000
Graduate and operations. Handle manpower planning and overall recruitment
Diploma/ process and performance appraisals.
Professional
Degree/
Master’s
Degree

Compensation and Diploma/ 3-5 yrs Align organization’s practises to current market trends and practic- 4000 5000
Benefits Specialist Degree es. Ensure compliance with local employment laws and regulations.
Research on possible/current compensation and benefits policies.
Implement and administer compensation and benefits programs.
Educate employees on policies.

Recruitment Manager Diploma/ 3-4 yrs Conduct recruitment. Handle benefits, performance evaluation, 3500 5500
Degree supervise team of HR assistants.

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12 malaysia employment outlook and salary guide 2009/2010

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

information technology

IT Executive Higher 2 yrs Maintain sufficient, standard & reliable systems & infrastructure to 2800 3300
Diploma/ ensure effective & efficient operations. Implement IT procedures &
Degree processes to ensure maximum data protection/security.

IT Administrator Diploma/ 1-2 yrs Responsible for implementation & administration of IT infrastructure 2800 3300
Degree including LAN & WAN connectivity, firewall, reverse proxy &
technical support.

Programmer Degree 1-2 yrs Responsible for systems development of applications in the 2800 3500
company.

Help Desk Analyst Degree 2-3 yrs Troubleshoot problems via email/telephone through taking over 2800 3500
the Control Users’ terminals via LAN/WAN connections. Plan,
coordinate & support business processes, systems & end-users.
Handle phone-in problems & escalation of problems.

Systems Programmer Degree 2 yrs Familiar with software development life cycles. Application design. 3000 4500
Prepare program specifications, coding/documentation & testing.

Analyst Programmer Degree 2 yrs Design, code & test programs to support the Application Systems 3000 4500
Development plan.

Web Designer Degree 2 yrs Develop innovative web-based design application & content 2800 4200
management.

Systems Engineer Degree 2-3 yrs Provide system design & consultancy to customers. Respond to 2500 4200
requests for technical queries & support. Conduct technical training
to customers & IT administrators.

Software Engineer Degree 2-3 yrs Implement customer specific projects. Work closely with internal 2600 4500
and external staff. Perform requirements definition, implementation
and testing. Usage of GUI tools.

Systems Analyst Degree 3-5 yrs Perform systems feasibility studies, analysis & design to meet user 3600 5500
requirements & application. Work closely with engineers & technical
support to resolve customer issues. Provide technical application
support to users.

Database Administrator Degree 2-3 yrs Responsible for administration & technical maintenance of the 3200 5000
company’s distributed database system.

Network Administrator Degree 2-3 yrs Administrate & operate LAN & WAN networks, system 2500 5000
management & hardware support.

Account Manager Degree 3-4 yrs Responsible for achievement of sales & revenue target. Strong 3500 5000
initiative to collaborate with network & solution providers &
alliances to meet business objectives set.

Technical Consultant Degree 2-3 yrs Effective & efficient tracking of problems & changes. Continuity 3500 5000
of ownership & documentation of IT operational problems from
occurrence to resolution. Provide solutions to IT related service
problems.

Billing Systems Engineer Degree 2-4 yrs Provide first level to second level support and configuration of 3800 5000
Billing Systems.

IT Marketing Degree 2-4 yrs Support marketing strategies. Maintain healthy Media relations and 2800 3800
Communications Executive conducts marcom activities towards customers and the industry as a
whole. Technical writing skills.

IT Marketing Manager Degree 4-8 yrs Recommend and implement marketing strategies. Manage full- 4000 6500
spectrum of marketing including research, media relations and
marcom activities towards customers and the industry as a whole.
Manage a team comprising of Marketing Executives and/or market
researchers.

Pre-sales Engineer Degree 2-4 yrs Provide technical support to the sales team and technical advice 2800 5000
to clients.

IT Manager Degree 4-6 yrs Troubleshoot & assist the organization in any IT matters or 4000 7500
problems. In tune with all the new IT developments in the
required fields.

Business Development Degree 3-4 yrs Commercially aware of customers’ needs. Acumen to grow 4500 6000
Manager sustainable & profitable business. Communicating complex
business & technology concepts.

Project Manager Degree 3-5 yrs Plan, direct & execute project management activities for an area/ 5000 8000
division. Monitor progress against schedule & project budget.
Allocate or assist in the allocation of appropriate resources to
deliver project results.

Hot joBS

malaysia employment outlook and salary guide 2009/2010 13

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

information technology continued

Logistics Manager Degree 3-5 yrs Plan, manage and control the operational activities (including 4500 6500
trucking and warehousing). Manage IT projects. Provide user
applications and technical support.

Inside Sales Specialists Degree 2-3 yrs Responsible for selling products and services to businesses and 2500 4500
personal users. Receive and make return calls to customers.

Channel Sales Specialist Degree 2-3 yrs Responsible for developing account pipelines and driving sales or 2500 4500
product portfolio carried by the company via targeted partners.

Helpdesk Tech Support Degree 2-3 yrs Troubleshoot and resolve customers technical issues. Update 3000 6000
(foreign language expertise) database with customer details on each call. Escalate technical
issues to more senior-level support.

Websphere Application Degree 3-5 yrs Design Websphere applications. Design application and produce 3800 7500
Developer related design documentation.

IT Trainers Degree 2-3 yrs Provide training to internal and external staff. 3000 5000

SAP Consultants Degree 3-5 yrs Provide and roll out application support on SAP system. 4800 8500
Maintenance of comprehensive and accurate documentation and
services that conforms fully with established policies, standards,
procedures and guidelines. Minimum 1 full project cycle.

Service Delivery Manager Degree 4-8 yrs Responsible for service reviews. Management and coordination of 4800 10,000
service lines. Customer relationship management. Intermediate to
advance infrastructure/technical knowledge.

IT Procurement Specialist Degree 2-4 yrs Perform supplier process assurance & liaise with supplier to 3000 4500
resolve quality issues. Solve daily issues such as costing, inventory
adjustments, etc.

Software Sales Manager Degree 2-6 yrs Sell solutions to customers. Build pipelines for the company. 3000 8000
Generate revenue via software sales. Maintain good relationship
with customers.

IT Supply Chain Manager Degree 3-5 yrs Provide quality management support to clients through the 3500 7000
integration of major elements of the supply chain. Provide total
logistics management.

Quality Assurance Specialist Degree 3-5 yrs Implement, maintain and enhance test plans, test scripts, and test 3800 5800
methodologies that ensure exhaustive testing of all assigned in-
house infrastructure software systems & processes.

Problem & Change Degree 3-5 yrs Responsible for the review, coordination, communication and 4500 7500
Management Specialist documentation of problems and changes in all systems.

Security Analyst Degree 3-5 yrs System account administration, access object maintenance and 4500 7500
administration.

ETL Developers Degree 2-6 yrs Develop and implement ETL, Cubes & Reports from the technical 4500 8000
specifications, test plans, test scripts, maintain and tune data
warehouse performance.

Solutions Architect (Junior) Degree 2-4 yrs Conduct requirement studies, designs and recommends relevant 3500 5000
architecture to meet client’s needs or solve client’s application
problems.

Solutions Architect (Senior) Degree 6-10 yrs Provide in-house technical expertise to sales teams and project 6500 10,000
teams. Liaise with project teams in the rolling out of solutions.
Design and recommend relevant architecture to meet a client’s
needs or solve a client’s application problems. Lead a team of
engineers.

Unix Specialist Degree 5-8 yrs Provide functional and hands-on guidance on and roll-out of 5500 10,000
multiple Unix platforms, advanced problem resolution techniques,
documenting processes, performance improvement of servers and
Unix-based applications.

Wintel Specialist
Degree 4-8 yrs Perform advanced server maintenance, upgrades and monitoring 5000 8500
of server performance, utilization, analysis and resolution of
service problems/change requests. Provide analysis of business
requirements, design consultation and implementation of desktop
and server infrastructure solutions.

Billing Systems Specialist Degree 6-10 yrs Design, support and configure Billing Systems. Provide in-house 6500 12,000
technical expertise to sales teams and project teams.

Project Directors Degree/ 12-18 yrs Manage teams comprising of project managers, team leaders 12,000 25,000
Masters/PMP and project personnel. Meet service level agreements or project
milestones within budget. Carry P&L responsibilities

Hot joBS

14 malaysia employment outlook and salary guide 2009/2010

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

information technology continued

Chief Technical Officers/ Degree/ 12-18 yrs Provide overall IT strategy and advisory to the organisation’s 15,000 30,000
Chief Information Officers Masters business strategy. Manage multiple IT departments and interface
with all key divisions of the organization to successfully implement
and deploy IT-based solutions, on time and within budget. Carry
P&L responsibilities.

Sales Directors Degree/ 12-18 yrs Formulate and execute sales strategies, meet the organisation’s 10,000 20,000
Masters annual sales targets. Manage teams comprising of sales managers,
account managers and sales executives. Carry P&L responsibilities.

Service Deliver Directors Degree/ 12-18 yrs Responsible for service rollouts. Management and coordination 12,000 25,000
Masters/PMP of service lines. Customer relationship management. Intermediate
to advance infrastructure/technical knowledge. Ensure contractual
obligations are met. Manage teams comprising of Service Delivery
Managers, Team Leaders and specialists. Carry P&L responsibilities.

Program Director Degree/ 12-18 yrs Manage teams comprising of project directors, managers, team 15,000 30,000
Masters/PMP leaders and project personnel. Meet service level agreements or
project milestones within budget. Carry P&L responsibilities.

logistics & warehousing

Packer SPM 1-2 yrs Put merchandise on shelves. Stack and pack goods. Clean and tidy 700 1200
up goods in warehouse.

Despatch Rider SPM 1-2 yrs Pick up and deliver packages or documents. Run errands. Provide 800 1200
general assistance to office staff.

Delivery Assistant SPM 1-2 yrs Deliver goods over short distance. Write customer order and 900 1300
instructions. Record sales or delivery information on daily sales or
delivery record. Issue or obtain customer signature on receipt for
pickup or delivery.

Shipping Assistant SPM 1-2 yrs Assemble orders & prepare goods for shipment. Complete 1200 1500
shipping reports/documentation.

Storekeeper SPM 1-2 yrs Receive and issue goods. Verify quantities, condition and type of 1200 1800
items received against purchase orders/delivery notes. Maintain
records, update stock cards and prepare periodic stock returns.
Routine checks on missing or damaged goods. Make requisition,
maintain stock levels, participate in annual stock take.

Forklift Driver SPM 2-4 yrs Drive forklift. Load or unload and stack materials onto or off pallets 1300 1800
or lifting device. Maintenance of forklift equipment. Hold valid
drivers license.

Driver SPM/ GDL 2-4 yrs Drive a truck 1-3 ton. Delivery duties and assists with loading 1300 1800
and unloading. Deliver goods and gets delivery orders signed.
Maintenance of truck.

Shipping Supervisor Diploma/ 1-2 yrs Organize receiving, storing & sending out of goods to suppliers. 1800 2200
Degree Manage office operations & staff. Ensure quantity & quality of
goods are checked.

Stock Controller STPM/SPM 2-3 yrs Place order and inventory management, follow up orders with 1800 2300
supply chain group, monitoring of stock, media control list for store
activities, system maintenance.

Warehouse Executive Diploma 2-3 yrs Coordinate warehouse duties and ensure operations are well 2500 3000
managed.

Logistic Coordinator Diploma / 3-5 yrs Place order with source units/factories. Despatch planning. 2000 3000
Degree Shipment Sales Value Forecasts and actual arrival. Process invoicing
to distributors. Arrival timelines and shipping documentation
followup. Manage logistics conversion costs. Co-ordinate co
packing requirements and monitor output. Monitor returns and
warehouse stock write off.

Buyer Diploma/ 2-3 yrs Purchase of materials. Responsible for sales, margins and inventory 2500 3500
Degree control. Compile all product related information. Manage and liaise
with external vendors.

Warehouse Supervisor Degree 3-5 yrs Supervise a team of staff to carry out warehousing operations to 2500 3500
support the operations of Air Import & Air Export department

Warehouse Manager Diploma/ 4-5 yrs Manage all warehouse activities. 4000 5000
Degree

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malaysia employment outlook and salary guide 2009/2010 15

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

logistics & warehousing continued

Purchasing Manager
Degree Manage and lead the procurement functions and activities within 7000 9000
operational and financial budgetary constraints. Establish policies
and procedures, manage departmental budgets, set direction
and develop training programs. Responsible for negotiation
strategies, alternative sourcing plans and managing supplier
performance. Establish and maintain 9001:2000 Quality Standard
and documentation, improvement plans and participate in audit
of QAS.

engineering & Technical

Information Technology

Project Manager Degree 3-5 yrs Plan, direct & execute project management activities for an area/ 6000 10,000
division. Monitor progress against schedule & project budget.

Oil & Gas

Quality Manager Degree 10-12 yrs Responsible in ensuring systems are implemented in compliance 7000 13,000
with corporate requirement and quality standard. Train personnel
on quality planning, process controls and prerequisite product and
service verification.

Operations Manager Degree, Post 7 yrs Plan assignments, work supervision and project management in 7000 12,000
Graduate offshore & onshore oil & gas industry. Lead a multidiscipline team of
Diploma, engineers, technical staff and site personnel.
Professional
Degree/
Master’s
Degree

Project Manager Degree 5 yrs Build strong relationships with client management and engineering 7000 12,000
teams. Business development. Initial scoping of projects and
develop outline project plans.

Finance Manager Degree/Post 8 yrs Responsible for whole operations of accounts department. 7000 13,000
Graduate Report to the financial controller about the financial matter, train
Diploma/ and ensure accounting team maintain sets of accounting policies
Professional and statements which comply with accounting standards and best
Degree practices.

Manufacturing

Finance Manager Degree/Post 6 yrs Responsible for whole operations of accounts department. 7000 8000
Graduate Recruit, manage, mentor and develop a strong and high integrity
Diploma/ team. Train and ensure accounting team maintain sets of
Professional accounting policies and statements which comply with accounting
Degree standards and best practices. Implement and see through the
systems and processes.

Head of Quality Degree / MBA 8 yrs Responsible to implement, improve and enhance the Quality 7000 12,000
Management System according to ISO 9001:2000/14001:2004 in
collaboration with Q-Cells SE. Implement Complaints Management
and implement and improve quality control and assurance system
for inspections of incoming and outgoing goods. Reporting of
KPI’s and responsible for Health & Safety trainings within the
quality department.

ICT – Construction / Property

Draughts Person Diploma/ 1-3 yrs Prepare drawings, estimates & plans. Liaise with builders, 1800 2800
Degree contractors & government bodies.

Site Supervisor Certificate/ 2-3 yrs Supervise work at construction site. Interpret building plans & 2500 4000
Diploma organise projects. Implement regulations & codes of practice.
Monitor compliance. Co-ordinate workers.

Safety Inspector Safety 2-3 yrs Inspect machines, equipment & workplaces for safety issues. 2000 3000
Certificate/ Implement work safety practices. Investigate & write reports.
Diploma

QA Inspector Degree 4-5 yrs Examine building to ensure they meet all standards of presentation 3000 5000
& quality. Analyse quality assurance data. Train & assist workers to
carry out their quality control functions. Compile reports.

Quantity Surveyor Degree 3-4 yrs Prepare cost estimates & plans. Audit projects. Manage 3000 4000
construction costs. Administer construction contracts.

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16 malaysia employment outlook and salary guide 2009/2010

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

engineering & technical continued

Senior Project Manager Degree 10 yrs Responsible for the overall planning, execution and completion of 7000 10,000
project within budget and schedule. Establish good rapport with
authorities, client, consultants and contractors for implementation
of projects.

Project Sales Manager Degree 5 yrs Responsible for the management of profitable sales, project 7000 9000
management and tendering works on electrical distribution system.
Lead a team of project and sales engineers.

Construction Manager Degree 5 yrs Manage multi-disciplinary works within a project including handling 7000 8000
project planning, budget and cost control, safety and quality
system implementation, time planning and to prepare the monthly
progress report.

Technical

Electrical Technician Technical 1-3 yrs Involve in planning, design, maintenance & production. 1500 2500
Diploma

Technician Technical 1-2 yrs Assist engineers in research, design, manufacture, operation & 1500 2000
Diploma maintenance.

Test Engineer Technical 1-2 yrs Evaluate, recommend & implement automated test tools & 2500 3500
Diploma/ strategies. Write, implement & report status for system test cases.
Degree Analyse test cases & provide regular progress reports.

Sales Engineer Technical 3-4 yrs Provide technical sales support & technical solutions. Identify 2500 4000
Diploma/ customers’ needs & sales opportunities.
Degree

Civil Engineer Degree 3-4 yrs Plan, design & direct civil engineering projects. Analyse reports, 2500 5000
maps, drawings & other data to design project.

Mechanical Engineer Degree 3-4 yrs Research, plan & design mechanical products & systems. Design 2500 4000
products & systems related to mechanical engineering.

Chemical Engineer Degree 3-4 yrs Design equipment & develop processes for manufacturing 2500 4500
chemicals. Conduct research to develop new & improved chemical
manufacturing processes.

Product Engineer Degree 3-4 yrs Perform product engineering development & product support 3000 4500
activities. Liaise with other departments, i.e. quality, operations,
marketing, testing, etc. & external customers & suppliers.

Service Engineer Degree 2-3 yrs Provide servicing for products. Ensure performance. Provide 2500 4000
training on product maintenance.

Technical Manager Technical 4-5 yrs Responsible for quality & performance of equipment/technology. 5000 7000
Diploma/ Oversee equipment maintenance & repair. Improve procedures &
Degree update equipment/technology.

Territory Manager Degree/ 1-2 yrs Generate revenue towards territory objectives and continuously 2500 3500
Diploma ensure quality business generation. Develop new business and
determine customer needs. Providing best service solutions.

Assembly Engineer Degree 2-3 yrs Carry out assembly, debugging and testing of automation and 2500 3500
modules/tool assembly and debugging. Install completed
system or upgrade old system to current specs. Perform product
inspection.

R&D Engineer Diploma/ 2-3 yrs Perform R&D on new technologies. Develop Thermal Spray and 3000 5000
Degree Precision Cleaning technology.

Lead Electrical Engineer Degree 7 yrs Lead a team of engineers in design based environment. 7000 12,000

Hot joBS

malaysia employment outlook and salary guide 2009/2010 17

Northern & Southern Region
With Penang, Melaka and Johor’s choice location due to easy access to ports, airports
and transportation hubs coupled with Government provisions for infrastructures such as
the Tanjung Agas industrial park and a biotechnology cluster in Iskandar Malaysia, both
the Northern and Southern regions have continue to register growth due to their value
as key contact locations and points for businesses. The skills and professions in demand
in both these regions vary according to local industries and location. The Iskandar
Development projects would increase the demand for professionals such as engineers,
architects, quantity surveyors, researchers in life sciences and bio-technology sectors.

2009 will see an increase in hiring capable and well-rounded personnel who can handle
reception, administration and basic accounting responsibilities. The employment
outlook is positively affected by the consolidation of administrative support staffs due
to reasons like heavy reliance on technology and increment in office automation. There
has been a continued demand in talents like Secretaries, Office Coordinators and
Administrative Assistants who can handle diverse portfolios and be an active participant
in the company’s growth. In both these regions, there is an increasing trend in hiring
office support personnel on temporary basis due to uncertainty of the local and global
economic outlook.

Although the transport and storage sub-sector expanded at a moderate pace of 6.1%
in the first half of 2008, the global economic downturn which adversely affected the
manufacturing sector translated into lower demand for air cargo, shipping, ports and
other related services. Hiring trend remained selective in this region.

In the second half of the year, the civil engineering sub-sector was affected by a sharp
increase of construction materials, particularly steel and cement. The adjustment to the
Variation of Price (VOP) along with the moderation in steel prices towards the end of
2008, revived the confidence in the construction industry. Sectors such as Waste Water
Treatment, Power and Energy in the northern and southern region are continually hiring
with a preference for contract staff.

18 malaysia employment outlook and salary guide 2009/2010

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

BANKING

Loans Clerk SPM/STPM 1-3 yrs Support loans department with routine administrative tasks. Filing. 850 1000
Typing.

Bank Teller SPM/STPM 1-3 yrs Answer customer enquiries. Open new accounts. Receive deposits 800 950
& pay out withdrawals. Update customers’ details. Record
transactions. Balance cash.

Management Trainee Diploma/ 1-3 yrs Management training. Learn daily operations of branch. Perform 1200 2000
Degree operations, credit, collection & loan activities.

Credit & Loans Officer Diploma/ 1-3 yrs Evaluate and process applications. Investigate credit risk. Promote 1600 2200
Degree bank products & services.

Credit & Loans Officer Diploma/ 2-3 yrs Evaluate and process applications. Investigate credit risk. Promote 2000 2800
Degree bank products & services.

Internal Auditor Degree 1-3 yrs Implement internal controls. 2200 2500

Credit Manager Degree 1-3 yrs Manage team of credit supervisors. Monitor application procedures, 3500 4200
policies & standards.

Assistant Branch Manager Degree 1-3 yrs Assist in overseeing the daily branch activities & supervision of all 3500 5000
staff.

finance

Payroll Clerk SPM/LCCI 1-2 yrs Calculate, prepare & distribute payroll, take into account overtime 850 1500
& deductions such as tax, EPF, SOCSO, insurance payments, etc.

Credit Control Clerk Diploma/ 1-2 yrs Handle administration of Accounts Receivables. Data entry. Prepare 1200 2000
Degree documentation of loans & accounts that have amounts owing &
forward reports for legal action.

Accounts Clerk/ Assistant SPM/ 1-2 yrs Record & compile summaries of organization’s financial transactions 1500 2000
Certificate/ for management purposes. Handle partial set of accounts.
Diploma

Credit Control Officer Diploma/ 2-4 yrs Contact customers. Send follow-up inquiries. Negotiate with past 1800 3000
Degree due accounts for debt recovery.

Accounts Supervisor LCCI Higher/ 2-4 yrs Supervise & delegate work to clerical staff. Assist in the analysis of 2200 4000
Diploma/ financial statements & year-end closing/audits.
Professional
Certificate

Financial Analyst Degree 2-4 yrs Conduct financial analysis, projects & statistical studies. 3000 5000

Accountant Degree / 2-3 yrs In charge of general accounting that involves the preparation 4000 7000
Professional of statistical data & financial reports concerning profits, cash &
Certificate inventory. Analyse, report & give advice on the financial dealings of
organizations/individuals. Advise on associated record-keeping &
compliance requirements.

Auditor Degree / 2-3 yrs Ensure financial statements are accurate by verifying that assets & 2500 4500
Professional liabilities mentioned in reports really exist. Analyse sample of work
Certificate done & interview staff about the way they go about their work.

Accounts Payable Manager Degree 3-4 yrs Ensure timely payments of vendor invoices, expense vouchers & 4000 5000
maintain accurate records & control reports. Manage a staff of
administrators/clerks.

Credit Control Manager Diploma / 4-6 yrs Determine credit worthiness of clients. Formulate credit & collection 4000 5000
Degree policy. Negotiate with past due accounts. Take appropriate action
against delinquent accounts. Supervise two or more officers.

call centre

Telemarketer (Outbound) SPM/Diploma/ 2-3 yrs Sell products/services via telephone. Market intelligence. 1500(S) / 1800(S) /
Degree Commission basis. 1600(N) 2000(N)

Customer Service Officer SPM/Diploma/ 1-2 yrs Handle all inbound calls. Answer customer enquiries. Resolve 1200(S)/ 2200(S) /
– Inbound Degree customer issues. Promote new & old products. 1500(N) 2300(N)

Senior Customer SPM/Diploma/ 2-3 yrs Oversee small team of officers. Supervise & assist in training. 1800 2500
Service Officer Degree Handle customer enquiries.

Hot joBS

malaysia employment outlook and salary guide 2009/2010 19

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

call centre continued

Call Centre Trainers Diploma/ 2-3 yrs Work with HR & Call Centre Manager to provide training. Train 2500(S) / 4000(S) /
Degree on systems, procedures & product knowledge. Facilitate & plan 3000(N) 5000(N)
training schedules.

Call Centre Team Leader SPM/Diploma/ 3-4 yrs Oversee team of junior & senior officers. Handle HR issues: 2500(S) / 4000(S) /
Degree discipline & counseling. Shift scheduling. 3000(N) 5000(N)

Operations Executive Diploma/ 2-3 yrs Oversee a certain type of service/division. Report to Call Centre 2500 4000
Degree Manager. Handle internal inquiries & divisional operations.

Call Centre Supervisor SPM/Diploma/ 4-5 yrs Lead team leaders. Build relationships with clients. Resolve 2800 4000
Degree customer issues. Work with team members to hit targets & maintain
service levels.

Call Centre Manager
Diploma/ 4-5 yrs Implement service strategies. Oversee daily operations as well as 3500 4500
Degree marketing, sales & IT. Ensure service levels are met. Plan workflow &
structure. Solve escalated complaints. Motivate & lead teams. Work
with HR to assist in recruiting, staff appraisals & training. Good
project management skills.

office support

Despatch cum Office Boy PMR/SPM 1-2 yrs Mail delivery & collection. Motorbike & license required. Run simple 600 1000
errands.

Data Entry Clerk SPM 1-2 yrs Input information into computer for storage, processing & 850 1500
transmission.

Receptionist/ Front Office SPM 1-2 yrs Receive customers. Attend to phone calls. Administrative duties. 850 1200
Assistant

Personal Driver SPM 2-3 yrs Transport personnel/visitors. Run errands. Hold valid drivers license. 900 1400

Administrative Clerk/Co- SPM 1-2 yrs Sort & distribute mail. Write business letters/reports. Answer 850 1400
ordinator telephone enquiries. Attend to visitors. Filing.

Secretary PSC/Diploma 2-4 yrs Schedule appointments. Give information to callers. Take dictation. 1500 2500
Relieve officials of clerical work and minor administrative duties.

Library Assistant STPM/SPM 1-2 yrs Assist in maintaining an efficient and strong information and 1800 2000
knowledge based library to fulfill the information needs of the firm.

Litigation Paralegal Degree 1-2 yrs Draft and prepare court documentation, liaise with client/external 2000 3000
parties, draft bills and general management report.

Purchasing Executive Degree 4-7 yrs Prepare monthly production plan and material requirement plan. 2500 3500
Source, negotiate and purchase raw material and consumable.

Executive Secretary PSC/Diploma/ 4-6 yrs Work with top management. Take and transcribe minutes of 2500 5000
Degree BOD meetings. Execute routine secretarial assignments. Provide
supervision & work co-ordination of other staff.

Finance and Admin Executive Diploma/ 2-4 yrs Handle full spectrum of finance and accounting. Manage daily 3000 5000
Degree/ ACCA accounting duties. Prepare and ensure timely submission of
financial reports. Update and maintain database. Responsible for
stationery, claims and administrative support work.

Safety Officer Licensed Safety 4-7 yrs Lead and coordinate safety activities of the company, to advise 3000 5000
Officer and update management on government policies, affairs and
requirement. Ensure compliance to regulatory requirement.

Credit Control Manager Degree 5-6 yrs Determine credit worthiness of clients, formulate credit and 4500 6000
collection policy. Negotiate with past due accounts and supervisory
duties

sales, marketing & Advertising

Promoter/ Retail Assistant SPM/Certificate 1-2 yrs Front line. Counter sales. Promote products in-store. 800 1100

Customer Service Executive Diploma/ 2-3 yrs Entertain customer inquiries. Servicing existing customers & their 1800 2700
Degree needs. Indoor support. Visits to customers’ office.

Market Researcher Diploma/ 2-4 yrs Collect & analyze information to assist in marketing. 1300 2000
Degree

Sales Co-ordinator SPM 2-3 yrs Co-ordinate client leads & customer sales. Process sales closures. 1300 2000

Hot joBS

20 malaysia employment outlook and salary guide 2009/2010

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

sales, marketing & Advertising continued

Sales Executive SPM/Diploma/ 2-3 yrs Sell products & services. Proposals. Sales pitch. Outdoor sales. 1700 2800
Degree

Marketing Executive Diploma / 2-4 yrs Marketing of new/existing products/services. Development of 2300 2800
Degree new products. Liaise with ad agencies & suppliers. Production of
marketing materials.

Marketing Manager Higher 4-5 yrs Co-ordinate marketing activities. Organize marketing functions & 4500 6500
Diploma/ campaigns. Involve in product launches & preparation of marketing
Degree plan.

Advertising Manager Higher 4-5 yrs Develop company’s advertising strategy. Liaise with advertising 4000 6000
Diploma/ agencies to create the company’s product/image. Prepare and
Degree manage A&P budget. Develop promotional & sales support
materials.

PR Manager Degree 4-5 yrs Plan & develop communication strategies. Promote complete 4000 6000
information flows within the organization & build positive media &
public relations.

Brand/Product Manager Higher 3-4 yrs Market company’s major brands/products. Determine product 4000 6000
Diploma/ pricing. Maintain & direct product’s image in the market.
Degree

Sales Manager Degree 4-5 yrs Plan & manage business strategies. Meet sales targets & quotas. 4000 6500
Develop consulting service/product according to market needs.
Co-ordinate activities of sales team. Monitor budget achievement.
Prepare forecasts.

human resources

HR Clerk /Assistant SPM/Certificate 2 yrs General HR admin duties. Maintenance of leave/medical records. 850 1500
Co-ordinate interviews.

HR Clerk (Without Payroll Certificate/ 1-2 yrs Assist HR Department with clerical duties. Keep track of AL & ML & 1200 1500
experience) Diploma personnel records. Schedule interviews.

Payroll Clerk Certificate/ 1-2 yrs Calculate of payroll manually and using software package. Track 1200 1500
Diploma personnel records, AL & ML.

Training Executive Diploma/ 2-3 yrs Conduct company training programmes. Knowledge of commonly 2200 3000
Degree used concepts, practices & procedures.

Payroll Specialist A’ Levels/ 2-3 yrs Reconcile payroll related journal entries and reports. Ensure timely 2000 3000
Diploma and accurate processing of payroll. Prepare payslips and liaise with
external payroll vendors.

HR Officer/ Executive Diploma/ 2-3 yrs Conduct recruitment & employment of staff. Handle benefits & 2500 3500
Degree compensation.

Generalist Degree in HR 1-3 yrs Perform full spectrum of HR tasks. 2500 4000
or equivalent.

HR Manager Diploma/ 3-4 yrs Design, plan & implement HR policies & procedures. In charge 4500 6000
Degree of recruitment, salary & staff benefits. Performance evaluation.
Determine & enforce government regulations. Supervise team of
HR executives.

Compensation and Benefits Diploma/ 3-5 yrs Align organization’s practises to current market trends and 4000 5000
Specialist Degree practices. Ensure compliance with local employment laws and
regulations. Research on possible/current compensation and
benefits policies. Implement and administer compensation and
benefits programs. Educate employees on policies.

Recruitment Manager Diploma/ 3-4 yrs Conduct recruitment. Handle benefits, performance evaluation, 3500 5500
Degree supervise team of HR assistants.

Senior HR Manager Degree/Post 5-8 yrs Responsible for full spectrum of HR and administration functions 9000 12,000
Graduate and operations. Handle manpower planning and overall recruitment
Diploma/ process and performance appraisals.
Professional
Degree/
Master’s
Degree

Hot joBS

malaysia employment outlook and salary guide 2009/2010 21

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

information technology

IT Executive Higher 2 yrs Maintain sufficient, standard & reliable systems & infrastructure to 2500 2800
Diploma/ ensure effective & efficient operations. Implement IT procedures &
Degree processes to ensure maximum data protection/security.

IT Administrator Diploma/ 1-2 yrs Responsible for implementation & administration of IT infrastructure 2500 3000
Degree including LAN & WAN connectivity, firewall, reverse proxy &
technical support.

Programmer Degree 1-2 yrs Responsible for systems development of applications in the company. 2500 3000

Help Desk Analyst Degree 2-3 yrs Troubleshoot problems via email/telephone through taking over 2500 3200
the Control Users’ terminals via LAN/WAN connections. Plan,
coordinate & support business processes, systems & end-users.
Handle phone-in problems & escalation of problems.

Systems Programmer Degree 2 yrs Familiar with software development life cycles. Application design. 2800 4000
Prepare program specifications, coding/documentation & testing.

Analyst Programmer Degree 2 yrs Design, code & test programs to support the Application Systems 2800 4000
Development plan.

Web Designer Degree 2 yrs Develop innovative web-based design application & content 2800 4000
management.

Systems Engineer Degree 2-3 yrs Provide system design & consultancy to customers. Respond to 2000 4000
requests for technical queries & support. Conduct technical training
to customers & IT administrators.

Software Engineer Degree 2-3 yrs Implement customer specific projects. Work closely with internal & 2000 4000
external staff. Perform requirements definition, implementation &
testing. Usage of GUI tools.

Systems Analyst Degree 3-5 yrs Perform systems feasibility studies, analysis & design to meet user 3600 5500
requirements & application. Work closely with engineers & technical
support to resolve customer issues. Provide technical application
support to users.

Database Administrator Degree 2-3 yrs Responsible for administration & technical maintenance of the 2500 4800
company’s distributed database system.

Account Manager Degree 3-4 yrs Responsible for achievement of sales & revenue target. Strong 2500 5000
initiative to collaborate with network & solution providers &
alliances to meet business objectives set.

Business Development Degree 3-4 yrs Commercially aware of customers’ needs. Acumen to grow 4500 6000
Manager sustainable & profitable business. Communicate complex business
& technology concepts.

Project Manager Degree 3-5 yrs Plan, direct & execute project management activities for an area/ 5000 9000
division. Monitor progress against schedule & project budget.
Allocate or assist in the allocation of appropriate resources to
deliver project results.

Logistics Manager Degree 3-5 yrs Plan, manage and control the operational activities (including 4500 6500
trucking and warehousing). Manage IT projects. Provide user
applications and technical support.

Channel Sales Specialist Degree 2-3 yrs Responsible for developing account pipelines and driving sales or 2500 4500
product portfolio carried by the company via targeted partners.

Helpdesk Tech Support (foreign Degree 2-3 yrs Troubleshoot and resolve customers technical issues. Update 3000 6000
language expertise) database with customer details on each call. Escalate technical
issues to more senior-level support.

Websphere Application Degree 3-5 yrs Design Websphere applications. Design application and produce 3500 6500
Developer related design documentation.

Service Delivery Manager Degree 4-8 yrs Responsible for service reviews. Management and coordination of 4500 7500
service lines. Customer relationship management. Intermediate to
advance infrastructure/technical knowledge.

Software Sales Manager Degree 2-6 yrs Sell solutions to customers. Build pipelines for the company. 3500 6000
Generate revenue via software sales. Maintain good relationship
with customers.

IT Supply Chain Manager Degree 3-5 yrs Provide quality management support to clients through the 3500 6000
integration of major elements of the supply chain. Provide total
logistics management.

Quality Assurance Specialist Degree 3-5 yrs Implement, maintain and enhance test plans, test scripts, and test 3500 5500
methodologies that ensure exhaustive testing of all assigned in-
house infrastructure software systems & processes.

Hot joBS
22 malaysia employment outlook and salary guide 2009/2010
 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

information technology continued

Problem & Change Degree 3-5 yrs Responsible for the review, coordination, communication and 4500 7500
Management Specialist documentation of problems and changes in all systems.

Security Analyst Degree 3-5 yrs System account administration, access object maintenance and 4500 7500
administration.

logistics & warehousing

Packer SPM 1-2 yrs Put merchandise on shelves. Stack and pack goods. Clean and tidy 700 1200
up goods in warehouse.

Despatch Rider SPM 1-2 yrs Pick up and deliver packages or documents. Run errands. Provide 800 1200
general assistance to office staff.

Delivery Assistant SPM 1-2 yrs Deliver goods over short distance. Write customer order and 900 1300
instructions. Record sales or delivery information on daily sales or
delivery record. Issue or obtain customer signature on receipt for
pickup or delivery.

Warehouse/Store Assistant PMR/SPM 1-3 yrs Basic warehouse operations. Receive, unpack, check & store goods. 900 1500
Fill requisitions & orders.

Shipping Assistant SPM 1-2 yrs Assemble orders & prepare goods for shipment. Complete 1200 1500
shipping reports/documentation.

Forklift Driver SPM 2-4 yrs Drive forklift. Load or unload and stack materials onto or off pallets 1300 1800
or lifting device. Maintenance of forklift equipment. Hold valid
drivers license.

Driver SPM/ GDL 2-4 yrs Drive a truck 1-3 ton. Delivery duties and assists with loading 1300 1800
and unloading. Deliver goods and gets delivery orders signed.
Maintenance of truck.

Shipping Supervisor Diploma/ 1-2 yrs Organize, receive, store & send out goods to suppliers. 1800 2200
Degree Manage office operations & staff. Ensure quantity & quality of
goods are checked.

Storekeeper SPM 1-2 yrs Receive and issue goods. Verify quantities, condition and type of 1200 1800
items received against purchase orders/delivery notes. Maintain
records, update stock cards and prepare periodic stock returns.
Routine checks on missing or damaged goods. Make requisition,
maintain stock levels, participate in annual stock take.

Warehouse Executive Diploma 2-3 yrs Coordinate warehouse duties and ensure operations is well 2500 3000
managed.

Buyer Diploma/ 2-3 yrs Purchase of materials. Responsible for sales, margins and inventory 2500 3500
Degree control. Compile all product related information. Manage and liaise
with external vendors.

Logistic Coordinator Diploma / 3-5 yrs Place order with source units/factories. 2000 3000
Degree Despatch planning. Shipment Sales Value Forecasts and actual
arrival
Process invoicing to distributors.
Arrival timelines and shipping documentation followup.
Manage logistics conversion costs.
Co-ordinate co packing requirements and monitor output. Monitor
returns and warehouse stock write off.

Warehouse Supervisor Degree 3-5 yrs Supervise a team of staff to carry out warehousing operations to 2500 3500
support the operations of Air Import & Air Export department

Stock Controller STPM/SPM 2-3 yrs Place order and inventory management, follow up orders with 1800 2300
supply chain group, monitoring of stock, media control list for store
activities, system maintenance.

Warehouse Manager Diploma/ 4-5 yrs Manage all warehouse activities. 4000 5000
Degree

Purchasing Manager Degree Manage and lead the procurement functions and activities within 7000 9000
operational and financial budgetary constraints. Establish policies
and procedures, manage departmental budgets, set direction
and develop training programs. Responsible for negotiation
strategies, alternative sourcing plans and managing supplier
performance. Establish and maintain 9001:2000 Quality Standard
and documentation, improvement plans and participate in audit
of QAS.

Hot joBS

malaysia employment outlook and salary guide 2009/2010 23

 Min. Max.
Experience Salary Salary
Occupation Title Qualification Job Description
(years) (in local (in local
currency) currency)

engineering & Technical

Information Technology

Project Manager Degree 3-5 yrs Plan, direct & execute project management activities for an area/ 5000 9000
division. Monitor progress against schedule & project budget.

Draughts Person Diploma/ 1-3 yrs Prepare drawings, estimates & plans. Liaise with builders, 1500 2500
Degree contractors & government bodies.

Site Supervisor Certificate/ 2-3 yrs Supervise work at construction site. Interpret building plans & 2500 4000
Diploma organise projects. Implement regulations & codes of practice.
Monitor compliance. Co-ordinate workers.

Safety Inspector Safety 2-3 yrs Inspect machines, equipment & workplaces for safety issues. 2000 3000
Certificate/ Implement work safety practices. Investigate & write reports.
Diploma

QA Inspector Degree 4-5 yrs Examine building to ensure they meet all standards of presentation 3000 5000
& quality. Analyse quality assurance data. Train & assist workers to
carry out their quality control functions. Compile reports.

Quantity Surveyor Degree 3-4 yrs Prepare cost estimates & plans. Audit projects. Manage 3000 4000
construction costs. Administer construction contracts.

Technical

Electrical Technician Technical 1-3 yrs Involve in planning, design, maintenance & production. 1500 2000
Diploma

Technician Technical 1-2 yrs Assist engineers in research, design, manufacture, operation & 1500 1800
Diploma maintenance.

Sales Engineer Technical 3-4 yrs Provide technical sales support & technical solutions. Identify 3000 4000
Diploma/ customers’ needs & sales opportunities.
Degree

Civil Engineer Degree 3-4 yrs Plan, design & direct civil engineering projects. Analyse reports, 3000 5000
maps, drawings & other data to design project.

Mechanical Engineer Degree 3-4 yrs Research, plan & design mechanical products & systems. Design 2500 4000
products & systems related to mechanical engineering.

Chemical Engineer Degree 3-4 yrs Design equipment & develop processes for manufacturing 3000 4500
chemicals. Conduct research to develop new & improved chemical
manufacturing processes.

Product Engineer Degree 3-4 yrs Perform product engineering development & product support 3000 4500
activities. Liaise with other departments, i.e. quality, operations,
marketing, testing, etc. & external customers & suppliers.

Service Engineer Degree 2-3 yrs Provide servicing for products. Ensure performance. Provide 2500 4500
training on product maintenance.

Technical Manager Technical 4-5 yrs Responsible for quality & performance of equipment/technology. 4000 6000
Diploma/ Oversee equipment maintenance & repair. Improve procedures &
Degree update equipment/technology.

Territory Manager Degree/ 1-2 yrs Generate revenue towards territory objectives and continuously 2500 3500
Diploma ensure quality business generation. Develop new business and
determine customer needs. Providing best service solutions.

Assembly Engineer Degree 2-3 yrs Carry out assembly, debugging and testing of automation and 2500 3500
modules/tool assembly and debugging. Install completed
system or upgrade old system to current specs. Perform product
inspection.

R&D Engineer Diploma/ 2-3 yrs Perform R&D on new technologies. Develop Thermal Spray and 3000 5000
Degree Precision Cleaning technology.

Lead Electrical Engineer Degree 7 yrs Lead a team of engineers in design based environment 7000 12,000

Hot joBS

24 malaysia employment outlook and salary guide 2009/2010

malaysia employment outlook and salary guide 2009/2010 25
About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a world leader in workforce management
services and human resources solutions headquartered in Troy, Michigan, offering
temporary staffing services, outsourcing, vendor on-site and full-time placement to clients
on a global basis. Kelly provides employment to more than 650,000 employees annually,
with skills including office services, accounting, engineering, information technology, law,
science, marketing, creative services, light industrial, education and healthcare. Revenue in
2008 was $5.5 billion.
Visit www.kellyservices.com.my for more details.

About Kelly Engineering Resources

Kelly Engineering Resources specializes in placing engineering professionals in contract,
contract to hire and full time employment across all disciplines including Aerospace,
Chemical, Electrical / lnstrumentation, Manufacturing, Heavy Industrial, Civil & Construction,
Energy, Automotive, Facilities & Plant Management, Marine, Oil & Gas, Pharmaceutical,
Quality and Telecommunications.
Visit www.kellyengineering.com.my for more details.

About Kelly IT Resources

Kelly IT Resources is a leading provider of recruitment solutions & services to the
technology sector. Our services include Executive Search, Advertised Selection,
Executive Contracting & Payroll, Permanent and Contract IT staffing and contingent
Workforce Management.
Visit www.kellyit.com.my for more details.

About Kelly Selection

Kelly Selection is a mid-level management search and selection practice that understands
and addresses the needs of organizations in their most critical areas of
growth - Management Strength. We identify leaders to help organizations grow.
We cover sector practices and functional practices across a board range of specializations
including Advertising & Communications, Banking & Financial Services, Education,
Energy, Sales & Marketing, Logistics & Transportation, Manufacturing, Construction,
Retail Services, Telecommunications and Human Resources. We also work closely with
our other Professional and Technical practices such as Kelly Engineering Resources and
Kelly IT Resources to identify leaders in these areas for our clients.
Visit www.kellyselection.com for more details.

26 malaysia employment outlook and salary guide 2009/2010

malaysia employment outlook and salary guide 2009/2010 27
Malaysia Corporate Office
Lot 12.01 12th Floor MCB Plaza
6 Changkat Raja Chulan
Kuala Lumpur 50200
Tel: (60) 3 2072 1112
Fax: (60) 3 2070 4360
E-mail: info@kellyservices.com.my
Kuala Lumpur Branch
Lot 13.02 13th Floor MCB Plaza
6 Changkat Raja Chulan
Kuala Lumpur 50200
Tel: (60) 3 2078 8833
Fax: (60) 3 2070 4740
E-mail: kl@kellyservices.com.my
Call Centre Branch
Lot 17.01 17th Floor MCB Plaza
6 Changkat Raja Chulan
Kuala Lumpur 50200
Tel: (60) 3 2072 9118
Fax: (60) 3 2031 6887
E-mail: callcentre@kellyservices.com.my
Johor Bahru Branch
Suite 10.12 Level 10
Johor Bahru City Square
Jalan Wong Ah Fook
Johor Bahru 80000
Johor Darul Takzim
Tel: (60) 7 227 2698
Fax (60) 7 227 2663
E-mail: jb@kellyservices.com.my
Melaka Branch
35, Jalan Melaka Raya 11
Taman Melaka Raya
Melaka 75000
Tel: (60) 6 282 8826   Kuala Lumpur  50250
Fax: (60) 6 282 9218
Email: melaka@kellyservices.com.my
www.kellyservices.com.my
Penang Branch
1-2-21 Krystal Point II
Jalan Tun Dr Awang
Lebuh Bukit Kecil Enam
11900 Sg. Nibong
Penang
Tel: (60) 4 641 1613
Fax : (60) 4 642 8803
Email: penang@kellyservices.com.my
Penang LID Branch
1-2-9 Krystal Point Corporate Park
Jalan Tun Dr Awang
Lebuh Bukit Kecil Enam
11900 Sg. Nibong
Penang
Tel: (60) 4 641 3033   Fax: (60) 4 642 9392
Fax : (60) 4 641 3099
Email: penang2@kellyservices.com.my
Petaling Jaya Branch
Suite 1302, Level 13 PJ Tower
Amcorp Trade Centre
No. 18 Persiaran Barat
46200 Petaling Jaya
Tel: (60) 3 7956 4966   E-mail: kellyselection@kellyservices.com.my
Fax: (60) 3 7956 1592
Email: pj@kellyservices.com.my
Subang Jaya Branch
Suite 13A.03, Level 13A Menara Summit
Persiaran Kewajipan USJ 1,
47600 UEP Subang Jaya,
Selangor
Tel: (60) 3 8024 3988  
Fax: (60) 3 8024 3989
Email: sj@kellyservices.com.my
Kelly IT Resources
Lot 17.01  17th Floor  MCB Plaza
6 Changkat Raja Chulan
Kuala Lumpur 50200
Tel: (60) 3 2031 1803  
Fax: (60) 3 2031 2331
E-mail: info@kellyit.com.my
Kelly IT Resources
– Penang Branch
1-2-20 Krystal Point Corporate Park
Jalan Tun Dr Awang
Lebuh Bukit Kecil Enam
11900 Sg. Nibong
Penang
Tel: (60) 4 642 9663  
E-mail: png@kellyit.com.my
Kelly Selection Branch
Level 26.1 Menara Standard Chartered
30 Jalan Sultan Ismail
Kuala Lumpur  50250
Tel: (60) 3 2142 8773  
Fax: (60) 3 2142 8550
Kelly Engineering Resources
Lot 17.01  17th Floor  MCB Plaza
6 Changkat Raja Chulan
Kuala Lumpur 50200
Tel: (60) 3 2026 8663
Fax: (60) 3 2031 2331
E-mail: info@kellyengineering.com.my
BTI Consultants
Level 32.1 Menara Standard Chartered
30 Jalan Sultan Ismail
Tel: (60) 3 2143 3898  
Fax: (60) 3 2143 3989
E-mail: infokl@bticonsultants.com