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Part No.

27/19243 - 03

CF 325 Nat Gas (55-61) - CF 325-LP L.P. Gas (55-62)


DV 325 Nat Gas (55-63) - DV 325-LP L.P. Gas (55-64)

Installation, Service & Users Instructions

Myson 325 NG/LP


Energy Saving Tankless Gas Water Heaters

WARNING: If the information in these instructions are not followed exactly, a fire or
explosion may result causing property damage, personal injury or death.
-

Do not store or use gasoline or other flammable vapors and liquids in the vicinity
of this or any other appliance.

WHAT TO DO IF YOU SMELL GAS

Do not try to light any appliance.


Do not touch any electrical switch; do not use any phone in your building.
Immediately call your gas supplier from a neighbor's phone. Follow the gas
supplier's instructions.
If you cannot reach your gas supplier, call the fire department.

Installation and service must be performed by a qualified installer, service agency


or the gas supplier.

WARNING
Do not use this appliance if any part has been under water. Immediately call a qualified
service technician to inspect the appliance and to replace any part of the control system and
any gas control which has been under water.
The polythene bags used for packaging are a potential hazard to babies and young children
and MUST BE DISPOSED OF IMMEDIATELY.

INSTALLER
Affix these instructions to or
adjacent to the appliance.

OWNER
Retain these instructions safely
for future reference.

McNeel
y-Y
uill Corporation
McNeely-Y
y-Yuill
Myson "Tankless" Gas Hot Water Heaters
9911 Horn Road, Suite "100"
Sacramento, Ca., 95827
For More Information

Telephone: 916/362 - 1671


TeleFax: 916/362 - 1698

'NRTL'

Important Requirements - All Models


IMPORTANT: This appliance must be installed by a person suitably qualified in the installation
of gas appliances. This appliance must be installed in accordance with local codes or, in the
absence of local codes, the latest edition of the National Fuel Gas Code ANSI Z223 - 1. Copies
of ANSI Z223 - 1 are available from the American Gas Association, 8501 East Pleasant Valley
Road, Cleveland (Independence), Ohio 44131.

FOR YOUR SATISFACTION

When installing this appliance read


these instructions carefully.
Be sure that the water and gas
pressures required (See Page 4) are
available
Be sure that the water flow through
the appliance is correct (See Page 14).

WINTER DRAIN DOWN

If the appliance is to be left in


freezing conditions it must be
drained using the procedure
shown on Page 16 - Winterization.

Warning
California Proposition 65 lists chemical substances known to the state to cause
cancer, birth defects, death, serious illness, or other reproductive harm. This
product may contain such substances be their origin from fuel, fuel combustion,
(gas/oil), or components of the product itself.

- The Myson 325 water heater must be kept from freezing. It must be installed in an area free
from freezing or a heated room. Freezing can severely damage the heater and will void the
warranty.
- The appliance should be located in an area where leakage of the water piping will not result
in damage to the area adjacent to the water heater or to lower floors of the structure. When
such locations cannot be avoided, it is recommended that a suitable drain pan, adequately
drained, be installed under the water heater. The pan must not restrict combustion air
flow.
- The appliance shall be isolated from the gas supply piping system during any pressure
testing of that system.
- The appliance and its gas connection shall be leak tested before placing the appliance in
operation.
- DO NOT obstruct the flow of combustion or ventilating air to the heater.

High Altitude Installation: For installations between 2,000 - 4,500 ft (610 - 1,370m)
CONSULT the McNeely-Yuill Corporation, telephone 916-362-1671.
2 Important Requirements - All Models

Part No. 27/19243

Contents
Page

All Models

Page

All Models Continued..

Important Requirements................................................2
Information & Specifications..........................................4

Annual Maintenance.........................................................15
Winterization Procedure...................................................16

CF Models
Servicing..............................................................17
Specific Requirements...................................................5
Dimensions & Clearances..............................................6
Installation.................................................................7

Gas Lines.....................................................................12

1. General Access......................................................17
2. To Remove Controls Tray......................................18
3. To Remove Burners...............................................19
4. To Clean the Burner................................................19
5. To Remove the Thermocouple...............................19
6. To Remove Spark Generator.................................20
7. To Remove Spark Electrode..................................20
8. To Remove Water Diaphragm................................21
9. To Remove Pilot Injector & Pilot Filter......................22
10. To Remove Burner Manifold...................................22
11. To Remove Automatic Valve Assembly..................23
12. To Remove the E.C.O. Assembly...........................23
13. To Remove Thermostat.........................................24
14. To Remove Heating Unit........................................25

Lighting Instructions.....................................................13

Trouble-Shooting..............................................................26

Setting the Flow Rate....................................................14

Spare Parts.......................................................................30

DV Models
Specific Requirements...................................................8
Dimensions & Clearances..............................................8
Installation.................................................................9

All Models
Water Lines..................................................................11

The Myson CF 325

The Myson DV 325


Fig. 1

Part No. 27/19243

Contents

Information & Specifications - All Models


The Myson 325 series is a wall mounted gas appliance that delivers a continuous supply of hot water on demand. The Myson
325 easily connects directly to your cold water inlet and hot water outlet. When your shower or faucet is opened, 14 powerful
burners instantly heat your water as it passes through an all copper heat exchanger.
Unlike the tank-type water heater that wastes energy by keeping water hot all the time, the Myson 325 instantaneously heats
COLD WATER IN ...HOT WATER OUT so you can continuously use hot water up to its actual capacity. At normal
temperatures this translates to the 2 - 3GPM range, or being able to operate one major fixture (shower/tub) at a time.

Technical Specifications
Nominal Heat Input
Temperature Adjustment
Gas Type
Nominal Burner Manifold Pressure Nat. Gas
0 - 2,000ft (0 - 610m)
Nominal Burner Manifold Pressure LP. Gas
0 - 2,000ft (0 - 610m)
Maximum Gas Inlet Pressure - Nat. Gas
Maximum Gas Inlet Pressure - LP. Gas
Min. Inlet Nat. Gas Pressure
Min. Inlet LP Gas Pressure
Recovery Time
Thermal Efficiency
Volume
ETL Lab, First Hour Rating
Energy Factor
Pilot
Minimum Flow To Activate
Water Connections
Gas Connections
Water Pressure
Maximum Water Pressure

20,000 Btu/hr Minimum - 100,000 Btu/hr Maximum


Automatic (90 Deg. F Rise, Max. Temp. 140 Deg. F)
Natural or Propane (SPECIFY GAS TYPE)
4.3" W.C.
9.3" W.C.
10.5" W.C.
13.0" W.C.
6" W.C.
11" W.C.
101 GAL/Hour @ 90.0F Rise
78.5%
1/2 Gallon
113.6 Gallons
.64
Standing Pilot, Piezo Ignitor, Energy: 308 Btu/Hr.
3/4 Gallons Per Minute
3/4" Male N.P.T.
3/4" Female N.P.T.
Optimum Operating Pressure 35 - 50 Psi
150.0 Psi

THE MINIMUM OPERATING HEAD THROUGH THE APPLIANCE IS 25ft (11 lb.f/in) AT A NOMINAL WATER RATE OF
1.9 gal/min. AND ANY OTHER PRESSURE LOSSES INCURRED THROUGH THE ADDITION OF EXTERNAL PIPES
AND FITTINGS MUST BE TAKEN INTO ACCOUNT ON INSTALLATION.
Flow Rates
50 Temperature Rise - 3.00 Gallons per Minute 180.0 Gallons per Hour
70 Temperature Rise - 2.15 Gallons per Minute 129.0 Gallons per Hour
90 Temperature Rise - 1.68 Gallons per Minute 101.0 Gallons per Hour
Vent Sizes & Direct Vent Options
CF 325 NG/LP
DV 325 NG/LP
DVK48 Vent Kit Telescopic (Standard)
DVEXT (Optional for DV)
DVPWP (Optional for DV)
DVFZK (Optional for DV)

Information & Specifications

5.0" Standard Type B Vent


12" x 12" Wall Opening
6" Min. -10" Max. Wall Thickness
4" Min. - 24" Max. Wall Thickness
Required when exterior wall is any material other than masonry.
Heat Exchanger Freeze Protection Kit
Freeze Kit Requires 110VAC and is not a warranty against
freezing.

Part No. 27/19243

CF Models - Specific Requirements


Appliances Located in Unconfined Spaces
An unconfined space is one whose volume is not less than 50 Cubic Feet per 1,000 Btu Hour, of the
aggregate input rating of all appliances installed in that space. Rooms communicating directly with the space
in which the appliances are installed, through openings not furnished with doors, are considered a part of
the unconfined space. This will allow enough infiltration of fresh air for the purpose of combustion of the gas,
ventilation and dilution of the flue products. Any area not complying with the above size requirement is
considered a confined space. Therefore a confined space is any space whose volume is less than 50 Cubic
Feet per 1,000 Btu Hour of the aggregate input rating of all appliances installed in that space. However, in
buildings of tight construction (for example Weatherstripping, Heavy Insulated, Caulked, Vapor Barrier,
etc.), there is a need to take air from outside the building for either confined or unconfined spaces - See
Section below "All Air from Outside the Building".

Appliances Located in Confined Spaces (All Air from Inside the Building)
The confined space shall be provided with two permanent openings, one commencing within 12" of the top
and one commencing within 12" of the bottom of the enclosure. Each opening shall have a minimum free
area of 1 square inch per 1,000 Btu Per Hour of the total input rating of all appliances in the enclosure. Under
no circumstances should the total free opening be less than 100 square inches.

Appliances Located in Confined Spaces (All Air from Outside the Building)
The confined space shall be provided with two permanent openings, one commencing within 12" of the top
and one commencing within 12" of the bottom of the enclosure. Each opening shall have a minimum free
area of 1 square inch per 1,000 Btu:4,000 Btu Per Hour input rating of all appliances in the enclosure if the opening is through a direct opening
or through a vertical duct.
2,000 Btu Per Hour input rating of all appliances in the enclosure if the opening is through horizontal ducts.
Note that any air ducts must have the same or larger cross section size as the opening they feed and
rectangular ducts must not be less than 3" in any direction of the cross section.

The appliance must be located as close as practicable to a chimney or gas vent.


Vent Installation
This appliance shall be connected to a 5" dia. vent. The pitch must be upwards from the appliance and the
slope must comply with ANSI Z223-1.
If the appliance is to be fitted onto a combustible wall, the appliance shall be connected to either, a B1 gas
vent connector or the combustible wall be protected as outlined in ANSI Z223-1.

This appliance shall not be installed in bathrooms, bedrooms, or any occupied rooms normally
kept closed.
Operation of exhaust fans, kitchen ventilation systems, clothes dryers, or fireplaces may create
conditions requiring special attention to avoid unsatisfactory operation of installed gas
appliances.

Part No. 27/19243

CF Models - Specific Requirements

CF Models - Dimensions & Clearances


Height
Width
Depth

34 1/2"
16 5/8"
10 7/8"

Weight

56 lbs

Minimum Clearances
from combustible or noncombustible construction,
2 inches sides, 0 inches
back, 13 inches top and 6
inches bottom.
Minimum Clearances for
Installation, Servicing and
Proper Operation
Top
Sides
Bottom

13"
2"
9"

Fig. 2

CF Models - Dimensions & Clearances

Part No. 27/19243

CF Models - Installation
Installation
a) Unpack the carton, DO NOT throw away
the packaging until the installation is
complete.
b) Remove the two screws at the lower edge
of the Cover and lift off.
c) Make sure the appliance is level. Secure to
the wall using fasteners appropriate for the
wall construction through the four holes in
the rear of the chassis.
d) Loosen the four screws (with lock washers)
in the chassis base and locate the deposit
trays, secure and re-tighten the four screws.
e) Connect the appliance to a 5" dia. vent
pipe.
f)

Go to Page 11 and carry on with the


installation.

Fig. 3

Part No. 27/19243

CF Models - Installation

DV Models - Specific Requirements


Exposing the heater to temperatures below 32 Degrees F. (Freezing) may result in freeze up of the heat
exchanger or damage to the thermostat and possible damage to the heater. For installations in areas
where winter temperatures drop below freezing, it is necessary to install a freeze protection kit (See
Page 4) to assist in protecting the unit against freeze up.

Correct Vent Installation


This appliance must be connected to a direct vent specifically designed for this appliance. The Myson 325 comes
with a 6" to 10" Telescopic Vent Kit as standard. For wall thicknesses over 10" a 4" to 24" Vent Kit is available as an
option.
The body of the appliance may be mounted on a wall of combustible construction. The vent assembly may go through
combustible construction but the vent terminal when mounted on an exterior wall surface of other than masonry
material must be installed in conjunction with the Protective Plate Kit (See Page 4).

DV Models - Dimensions & Clearances


Height
Width
Depth

29 3/8"
16 5/8"
10 7/8"

Weight

53 lbs

Minimum Clearances
from combustible or noncombustible construction,
2 inches sides, 0 inches
back, 6 inches top and 6
inches bottom.
Minimum Clearances for
Installation, Servicing and
Proper Operation
Top
Sides
Bottom

2"
2"
9"

Fig. 4

DV Models - Specific Requirements, Dimensions & Clearances

Part No. 27/19243

DV Models - Installation
Siting the Vent
When choosing a site for the vent, observe the following points:a) The vent must be installed on an outside wall.
b) The area of the wall covered by the appliance must be flat to prevent distortion of the chassis and outer cover.
c) Site the vent away from obstructions, such as downspouts, overhanging eaves and balconies wherever possible. It is
strongly recommended that there be a clear space of approximately 12" on every side of the vent outlet.
d) The vent should be 12" clear of any opening window.
e) The vent should be positioned clear of ventilating fans.
f) Precautions should be taken to protect plastic fittings i.e. guttering and downspouts from the hot products of combustion,
if sited close to the flue outlet.
g) Position the vent clear of any projections, corners or alcoves on the face of the building.

Vent Installation
a) Decide on a suitable site for the vent
and attach the paper template to the
wall. Observe the minimum
clearances shown on the template.
To ensure correct removal of the
outer cover a forward clearance of
19" is required from the inside wall
directly outwards.
b) Cut a hole in the wall 12" square.
c) Using the self tapping screws
provided attach the side brackets to
the vent.
d) Measure the overall wall thickness
and extend the terminal so that the
air box is equal to the overall wall
thickness. Seal all round the inner
tube joint using the sealant provided
and seal the outer vent with sealing
tape.
e) Insert the vent into the wall. The
inner plate is marked TOP. Ensure
that the fastening studs at the top
are horizontal, check using a level
after the vent is in position.
Ensure that the inner plate is level
with the face of the wall and all of the
mesh protrudes from the outer wall
face.
f) Using the vent as a template, drill
four holes to accept wall plugs.
Alternative hole positions are
provided in the side brackets if
required.
g) Secure the side brackets using
fasteners appropriate for the material
to which they are attached to. DO
NOT remove the four nuts and
washers from the vent.
h) Seal around the vent with a silicone
waterproof sealant (not supplied).
Remove all traces of sealant from
the metal faces of the vent. Ensure
that the drain holes in the outer vent
are clear.
Part No. 27/19243

Fig. 5

DV Models - Installation

Combustible Wall Installation


A combustible exterior wall would be constructed
from a wooden frame, wood siding, wood shingles,
aluminium siding, and any wall with a combustible
exterior surface.
When installing a vent into a combustible wall the
combustible wall must be suitably protected. A kit DVPWP is available from your dealer.
Fig. 5A shows the top and side plates in position.

Appliance Installation
a) Unpack the carton, DO NOT throw away the
packaging until the installation is complete.
b) Remove the two screws at the lower edge of the
Cover and lift off. Remove cardboard packing
under cover.
c) Install the sealing strip (Packed separately in the
Fig. 5A
carton) into the recess around the opening at the
back of the appliance.
d) Position the appliance over the four mounting studs on the vent.
e) Push the appliance towards the wall so the outlet duct on the appliance locates into the circular duct on the vent.
f) Secure the appliance to the vent with the four washers and nuts removed at d).
g) Go to Page 11 to continue with the installation.

Fig. 6

10 DV Models - Installation

Part No. 27/19243

Water Lines
An approved pressure relief valve must be
installed near the hot water outlet of this heater.
If a water heater is installed in a closed water
supply system, such as one having a backflow
preventer in a cold water supply line, means shall
be provided to control thermal expansion. Contact
the water supplier or a local plumbing inspector
on how to control this situation.
If the pressure relief valve discharges periodically,
this may be due to thermal expansion in a closed
water system. Contact the water supplier or local
plumbing inspector on how to correct this
situation.
For safe operation of the appliance, the outlet
discharge of the relief device must not be plugged,
restricted or reduced in any way to restrict the
relieving capacity of the valve upon discharge.
The relief device outlet should be connected to
suitable size tubing or piping and run to a suitable
place for disposal of hot water if discharge should
occur.

Fig. 7

The lines should not restrict the flow of water and


should be so run to allow complete drainage of
the valve and line upon discharge.
This appliance is equipped with an automatic
gas shut-off/energy cut-off system actuated by
high water temperature.
NO VALVE SHALL BE PLACED BETWEEN
THE PRESSURE RELIEF VALVE AND THE
HEATER.
It is recommended that isolation valves are fitted
in the cold water in and hot water out lines.
The recommended pipe size for water lines is "
I/D.

a) Connect the water lines to the fittings


provided (" N.P.T. Male Pipe Threads).
The cold water connection is on the right
hand side.
The hot water connection is on the left
hand side.
b) Open the isolating valves and open all hot
water faucets.
c) Turn the water throttle (See Fig.9) to the
full flow position and allow the water to
pass through the appliance. Note: Turning
the throttle counter clockwise increases
flow, clockwise decreases flow.
To ensure that all air has been purged from
the water lines, wait until water flows freely
from all the hot water faucets.
d) Turn off all the hot water faucets.
e) Check cold and hot water lines for water
leaks.
Part No. 27/19243

Fig. 8

Fig. 9

Water Lines 11

Gas Lines
Some utilities now use high pressure gas
distribution gas distribution lines inside the
building. In these instances, an independent
gas regulator must be fitted in addition to the
regulator supplied with the heater.
To reduce the risk of damage to the gas union
connection, we recommend that the pressure
regulator/manual gas valve is connected to the
gas supply line before connection to the heater.
The inlet pressure must not exceed the value
specified on Page 4.
To assist in the dismantling of the heater, the
gas supply line should be connected in such a
way to allow the pipework to drop approximately
" to allow the controls tray to be removed.

Do Not overtighten the gas inlet connection


on the heater. Overtightening will damage
the F.S.D Assembly and void the appliance
warranty.
a) Connect the Gas

NATURAL GAS: Connect " I/D gas supply


line to the manual gas valve (" N.P.T. Female
pipe thread).
L.P.GAS: Connect " I/D or 5/8" I/D gas
supply line to the manual gas valve (" N.P.T.
Female thread).
b) Turn ON the gas supply and be sure that
there are NO LEAKS using soap and water
solution. NEVER USE AN OPEN FLAME
TO CHECK FOR GAS LEAKS.
Fig. 10

c) Re-install the appliance cover and secure


using the two screws removed earlier.

DV Models Only
WARNING
The appliance cover of this heater is not
merely a cosmetic device. It is a functioning
component in the air supply to the burner and
MUST BE replaced (and secured with screws)
with great care before any attempt is made to
light the burners.

The appliance and its individual shut-off valve


must be disconnected from the gas supply
piping system during any pressure testing of
that system at test pressures in excess of 1/2
psig (3.5kPa).
The appliance must be isolated from the gas
supply piping system by closing its individual
manual shut-off valve during any pressure
testing of the gas supply piping system at test
pressures equal to or less than 1/2 psig
(3.5kPa).

To allow the main burner to ignite


without the case in position is a hazard.
12 Gas Lines

Part No. 27/19243

FOR YOUR SAFETY READ BEFORE LIGHTING


WARNING: If you do not follow these instructions exactly, a fire or explosion
may result causing property damage, personal injury or loss of life.
A. This appliance is equipped with a manually operated
ignition device to light the pilot. Do NOT try to light
the pilot by hand.
B. BEFORE LIGHTING smell all around the appliance
area for gas. Be sure to smell next to the floor
because some gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
Do not try to light the appliance.
Do not touch any electric switch.
Do not use any phone in your building.
Immediately call your gas supplier from a
neighbor's phone. Follow the gas supplier's
instructions.

If you cannot reach your gas supplier, call the


fire department.
C. Use only your hands to push in the control buttons.
Never use tools. If the buttons will not push in by
hand, don't try to repair them, call a qualified service
technician. Force or attempted repair may result in a
fire or explosion.
D. Do not use this appliance if any part has been under
water. Immediately call a qualified service technician
to inspect the appliance and to replace any part of the
control system and any gas control which has been
under water.

LIGHTING INSTRUCTIONS
1. STOP ! Read the safety information above.

6. Find Pilot. The pilot can be observed through the


pilot viewing window on the appliance cover.

2. Turn OFF all hot water outlet faucets.


7. Fully depress the Starter/Pilot Button and
hold in until the air is purged from the system. All
the air must be purged from the system before the
pilot will ignite, this may take 2 - 3 minutes.

3. Open the manual gas control valve.


4. Turn OFF gas by pressing and releasing the
left hand button .

8. Repeatedly press and release the Spark Ignition


Button until the pilot is lit. Keep the Starter/
Pilot Button depressed for 10 seconds after the
pilot is lit then release, the pilot should remain lit.
If the pilot goes out repeat steps 1 to 8.
If pilot will not stay lit after several tries, call your
service technician or gas supplier.

Fig. 11

5. Wait five (5) minutes to clear out any gas. If you then
smell gas, STOP! Follow B in the safety
information above.
If you don't smell gas, go to the next step.

9. Press down the Full Gas Lever to release the Starter/


Pilot Button. The button will pop out towards you.
The appliance is now in the working position and
will supply hot water when a hot water faucet is
opened.
If the button does not pop out when the lever is
pressed, STOP and immediately call your service
technician or gas supplier.
10.The appliance can be returned to the pilot only
position at any time by depressing the Starter/Pilot
Button.

TO TURN OFF GAS TO APPLIANCE


1. Press the OFF button . Do not force.
2. Should overheating occur or the gas supply fail to shut-off, turn off the manual gas control valve to the
appliance.
Part No. 27/19243

Lighting Instructions 13

Setting the Flow Rate


a) Press the 'OFF' Button to turn off the
heater. The pilot light will go out.
b) Fully open the furthest Hot water outlet
faucet and adjust the water throttle to give
at least 2.4GPM (which takes 6.2 seconds
to fill a quart measure).
c) Turn OFF the hot water outlet faucet.
d) Remove the burner manifold pressure test
point screw and attach a manometer.
e) Re-light the pilot and set to full gas.
f)

Check the gas pressure reading against


the values stated on Page 4. If the gas
pressure is below this value refer to the
troubleshooting section starting on Page
26.

IF THE BURNER MANIFOLD PRESSURE


IS LOW, THE OUTLET WATER
TEMPERATURE WILL BE REDUCED.
g) Fully open a hot water outlet faucet. Then
re-adjust the water throttle (Fig.9.) to give
2GPM (which takes 7.5 seconds to fill a
quart measure).
Note: Same as Page 11, c.
h) Check outlet water temperature, the
temperature should be between 130F
and 140F. If the temperature is below
130F refer to the troubleshooting section
starting on Page 26.
j)
Approximate time to fill a measure.

Fig. 12

Quart Measure - 7.5 Seconds


Half Gallon Measure - 15 Seconds
One Gallon Measure - 30 Seconds

Press the 'OFF' button to turn off the heater.


Remove the manometer and re-install the
burner manifold pressure test point screw.

k) Install the control cover.

IN HARD WATER AREAS, OUTLET WATER TEMPERATURES IN EXCESS OF 140F MAY RESULT IN SCALE
FORMATION.

CAUTION
WATER TEMPERATURES ABOVE 140F INCREASE
THE RISK OF SCALD INJURY
BE SURE THAT THE CUSTOMER HAS A FULL EXPLANATION OF THE APPLIANCE.
14 Setting the Flow Rate

Part No. 27/19243

Annual Maintenance
To ensure continued safe and efficient operation of this water heater, it is recommended that it is checked and serviced as
necessary at regular intervals. The frequency of servicing will depend upon the particular installation conditions and usage,
but in general once a year should be adequate.
Note: In hard water areas, scale may build up on the push rod, seals and on the inside of the underside housing of the
diaphragm housing. They may require regular descaling. Scaling problems (excessive mineral build-up) usually occur in
tank-type heaters. Because MYSON heaters do not store hot water, and because constant flow through the unit tends
to flush the heat exchanger, scaling should not be a serious problem. Since MYSON heaters are designed for many years
of use, however, if descaling is required contact your local dealer.
Examine the venting system, clean and repair as
necessary.
Examine the pilot and burner flames, they should burn
with a blue flame. Some yellow is acceptable with L.P.
Gas
At least once a year do a manual operation of the
pressure relief valve.
Before operating the pressure relief valve, shut down
the appliance, open a hot water faucet and allow
water to run until it is cold. Close the faucet then
operate the pressure relief valve. Protect the area
from damage by water with a suitable container.
Operate the appliance noting any problems in the
components. Carry out the annual maintenance
procedure then correct any other faults by referring to
the servicing section in which you will find details on
how to replace parts.
Check the burner ignition is smooth and quiet when a
hot water faucet is opened.
The burner ignition has been factory set and should
not need adjustment, however, if adjustment is required
a slow ignition screw is fitted to the heater and is
located as shown in Fig 15. Turning the screw
clockwise delays the ignition, counter-clockwise
advances the ignition. When correct, burner ignition
should be smooth and quiet.
DV Models: WARNING
Never Operate this Heater with the Appliance
Cover Removed.
a) Check the piezo unit, flame safety device and
thermocouple, clean or replace if necessary.
b) Remove the burner assembly and clean using a
soft brush or vacuum cleaner.
c) Check the pilot injector and clean or replace if
necessary.
d) Remove the diaphragm housing and gas valve
complete with push rod. Replace the seals if
necessary. Descale and regrease the push rod,
washers and diaphragm housing using a silicone
grease.
e) Remove the thermostat assembly. Descale and
regrease using a silicone grease.
f) Check for water and gas leaks. Replace 'O' rings,
sealing washers and gaskets where required.
g) Clean any deposits off the heating unit by washing
or brushing. Descale the heating unit if required.
Part No. 27/19243

Fig. 13

Annual Maintenance 15

Winterization Procedure
Shut-Down Procedure
a) Shut off gas supply.
b) Shut off cold water supply.
c) Open pressure relief valve, hot water faucet,
and leave open.
d) Disconnect hot water outlet and cold water
inlet.
e) Remove drain plug from the bottom of the
diaphragm cover and leave out.
f) Loosen 3/4" brass nut on the thermostat
bulb at top right of heat exchanger and
jiggle to loosen 'O' ring seal, allowing air into
the heat exchanger. Leave open.
g) Loosen 3/4" brass nut on bottom of
thermostat assembly, pull the pipe down
slightly and leave unattached.

Start-Up Procedure
a) Lubricate thermostat bulb and 'O' ring using
a silicone grease.
b) Install the plug at bottom of diaphragm
cover.
c) Check cold water inlet screen for debris and
connect both cold and hot water
connections.
d) Open hot water faucet. Slowly turn on cold
water until all air is removed and water
follows through the heater. Check for leaks.
e) Re-light the pilot. For pilot lighting
instructions, see inside bottom control cover.

Fig. 14

16 Winterization Procedure

Part No. 27/19243

Servicing
REPLACEMENT PARTS MUST BE FITTED BY A PERSON SUITABLY QUALIFIED
IN THE MAINTENANCE OF GAS APPLIANCES.

1. General Access
a) Turn Off the gas supply.
b) Turn Off the water supply.
c) Slide out the control cover.
d) Remove the two screws securing the
appliance cover at the lower edge. Swing
out the lower edge and lift off the outer
Cover.
e) Open a hot water faucet to reduce the
pressure and drain the appliance using the
drain off point fitted on the underside of the
diaphragm housing.

Fig. 15

Part No. 27/19243

Servicing 17

2. To Remove Controls Tray

Fig. 16

a) Perform General Access - Section 1.


b) Disconnect the gas regulator from the
flame safety device.
c) Drop the gas supply pipe and regulator
approx. 1/2" to clear the gas inlet
connection.
d) Disconnect the E.C.O connections from
the thermocouple connector.
e) DV Only: Unscrew the union nut
securing the pressure test point
extension tube to the chassis.
f) Loosen, but do not remove, the two nuts
securing the tray to the chassis.
g) Remove the screws and yokes securing
the sensing tubes.
h) Pull the sensing tubes clear from the
thermostat valve assembly and
diaphragm housing, taking care not to
lose the 'O' rings.
j) Holding the controls tray securely,
remove the two nuts together with their
screws and washers.
k) Remove the complete controls/burner
assembly tray by pulling carefully
forwards and slightly downwards.
l) When re-installing, ensure that the
washers are correctly positioned under
the screw heads and that the sensing
tubes are correctly positioned.

Fig. 17

Fig. 18

18 Servicing

Part No. 27/19243

3. To Remove Burners
a) Perform General Access and remove the
Controls Tray - Sections 1 & 2.
b) Remove the two screws as shown and
carefully remove the heat shield.
c) Carefully remove the burner bars, starting
from the ends and working inwards.
d) The air guide plate will be loose on removal
of the burner bars.
e) On re-assembly, ensure that the burners
are correctly fitted to the injectors and front
location points.

Fig. 19

4. Cleaning the Burner


During the annual cleaning of this appliance,
the burners should be checked to see that
there is no scale or foreign material blocking
the burner ports. The burners can also be
cleaned by removing the burner tray assembly
and using a vacuum cleaner to remove the
foreign material.

Fig. 20

5. To Remove the Thermocouple


a) Perform General Access and remove the
Controls Tray - Sections 1 & 2.
b) Remove the four center burner bars.
c) Disconnect the split nut from below the
thermocouple in the pilot block.
d) Disconnect the nut at the other end of the
thermocouple.
e) Pull the thermocouple probe down to clear
the pilot block and remove.
f) Re-install in reverse order. Ensure the
thermocouple is pushed right up inside the
pilot block.
A replacement thermocouple,
Part No. 10-13848 is available
from your dealer.
Fig. 21

Part No. 27/19243

Servicing 19

6. To Remove Spark Generator


a) Slide out the control cover.
b) Disengage the electrode lead from the
spark generator.
c) Remove or loosen and pull aside the spark
button retainer, taking care not to lose the
shakeproof washer.
d) Pull off the button and unscrew the spark
generator unit from its housing.
A replacement Spark Generator,
Part No. 10-11935 is available
from your dealer.

Fig. 22

7. To Remove Spark Electrode


a) Perform General Access and remove the
Controls Tray - Sections 1 & 2.
b) Remove the four center burner bars.
c) Disengage the electrode lead from the
rear of the spark generator.
d) Disconnect the split nut from below the
thermocouple in the pilot block.
e) Lift the pilot block clear of the pilot tube
(loose fit).
f) Remove the screw securing the electrode
to the pilot block.
g) Pull the electrode lead through the rubber
grommet to clear the controls tray.
A replacement Spark Electrode,
Part No. 10-12259 is available
from your dealer.
Fig. 23

Fig. 24

20 Servicing

Part No. 27/19243

8. To Remove Water Diaphragm


a) Perform General Access and remove the
Controls Tray - Sections 1 & 2.
b) Remove the screw and yoke securing the
sensing tubes to the water diaphragm.
Do not lose the 'O' rings.
c) Lay controls assembly on its burners with
the diaphragm housing facing up.
d) Remove the eight screws and separate the
diaphragm cover from its housing.
e) Remove the diaphragm.
f) Place the diaphragm centrally into the
housing with the metal plate on the
diaphragm against the push rod.
g) Be sure that the two 'O' rings in the cover
are correctly positioned (a small amount of
silicone grease can be used to hold the 'O'
rings in place).
h) Place the cover carefully in position above
the diaphragm.
j) Insert the eight screws and secure finger
tight, check that the diaphragm has not
slipped out of its seating.
Care must be taken when securing the
housing to make sure that the diaphragm
is correctly located.
Failure to do so may cause the unit to leak
and can result in permanent damage to the
diaphragm.
k) Secure all eight screws in the order shown.
l) Ensure that the sensing tubes are correctly
fitted.
m) Re-assemble the appliance and check for
leaks.

Fig. 25

A replacement Diaphragm Assembly,


Part No. 10-12460 is available
from your dealer.
Fig. 26

Fig. 27

Part No. 27/19243

Servicing 21

9.

Fig. 28

To Remove Pilot Injector & Pilot


Filter

a) Perform General Access and remove the


Controls Tray - Sections 1 & 2.
b) Release the union nut at the base of the
pilot tube. Remove the heat shield if
necessary.
c) Raise the pilot feed tube and push towards
the back of the appliance.
d) Remove the pilot injector from the bottom
of the tube.
e) Clean the injector orifice by blowing through
with air. Do not put any foreign object
through the orifice.
f) When re-assembling ensure that the pilot
injector is correctly positioned.
g) Remove the pilot filter body and tap out the
pilot filter, clean and re-install as required.
A replacement Pilot Tube Assembly,
Part No. 10-12872 (N.G.) - 10-12873
(L.P.G.) is available from your dealer.

Fig. 29

10. To Remove Burner Manifold


a) Perform General Access and remove the
Controls Tray - Sections 1 & 2.
b) Remove all burner bars and the air guide
plate.
c) DV Only: Unscrew the union securing the
pressure test point extension tube to the
burner manifold.
d) Remove the three screws securing the
burner manifold to the automatic valve - lift
off the burner manifold.
e) Replace the manifold gasket if necessary
before re-assembly.

Fig. 30

22 Servicing

Part No. 27/19243

11. To Remove Automatic Valve


Assembly
a) Perform General Access and remove the
Controls Tray - Sections 1 & 2.
b) Remove the burner bars and burner
manifold.
c) Disconnect the union nut.
d) Release the retaining plate (two screws)
and remove the burner supply pipe.
e) Remove the two screws and lift away the
automatic valve.
f) Check that the brass disc and push rod
seal are seated correctly in the top opening
of the diaphragm housing.
j) When re-assembling, ensure that the valve
push rod is free from surface imperfections
and is lubricated with a silicone grease.
Note: The burner supply pipe must be fitted
AFTER the automatic valve so as to
prevent damage to the valve push rod.

Fig. 31

Fig. 32

12. To Remove the E.C.O. Assembly


a) Shut down the appliance.
b) Slide out the control cover.
c) Pull the electrical connectors off the
thermocouple interrupter insert.
d) Remove the two screws to release the
E.C.O. Assembly.
e) Cut the leads to allow them to be pulled
complete with grommets out of the chassis.
f) When installing the new E.C.O assembly
Do Not install the electrical connector
insulators until the new leads complete
with grommets have been passed through
the holes in the chassis.
A replacement E.C.O. Assembly,
Part No. 10-19055 is available
from your dealer
Fig. 33

Part No. 27/19243

Servicing 23

13. To Remove Thermostat

Fig. 34

a) Perform General Access - Section 1.


b) Remove the thermostat bulb from its pocket section 14 b).
c) Remove the rubber grommet clear of the capillary
tube and base of chassis.
d) Release the sensing tubes by removing the screw
and yoke. Take care not to lose the 2 'O' rings.
e) Remove 1 screw and lockwasher and separate
the thermostat valve assembly from the throttle
body, taking care not to lose the 'O' rings between
the assemblies.
f) Carefully pull the thermostat valve assembly down
and forwards to clear the chassis.
g) Remove the 2 long screws to detach the thermostat
and spacer.
h) When re-installing ensure that the spacer is
correctly located between the thermostat flange
and the retaining plate.
Note: The retaining plate must be fitted with its
drain hole at the bottom relative to the whole
appliance.
j) Check that the 2 'O' rings are in position between
the thermostat valve assembly and the throttle
body before securing with the screw.
k) Dismantle, clean and re-grease with a silicone
grease. Re-assemble in reverse order.
l) When re-installing the thermostat bulb ensure
that the 'O' ring in the bulb housing is correctly
seated - see section 14.
m) Ensure the sensing tubes are correctly fitted.
n) Check that the operation of the thermostat is
between 130F and 140F.

IMPORTANT
Fig. 35

Caution:
Water temperatures above 140F dramatically increases
the risk of scalding.
Fig. 36
24 Servicing

After Service, Check & Re-Calibrate the


Thermostat
a) Attach a manometer to the burner pressure
test point.
b) Light the pilot and press the 'Full Gas' lever.
c) Open a hot water faucet to full flow, and open the
water throttle (over 2 GPM required). Very slowly,
allowing the thermostat to follow adjustments,
reduce the water flow at the water throttle until a
0.25" w.c. reduction in burner pressure occurs. At
this point, the thermostat has just started to control
the gas valve.
d) Measure the outlet water temperature, it should
be approximately 130F - 140F. If not use an
allen wrench to adjust the allen screw on the front
of the body (Clockwise increases the temperature,
counter-clockwise reduces the temperature). After
each adjustment, go back to c) to re-check the
temperature.
e) After any adjustment check all the hot water
outlets. Once the outlet temperature is correct,
the water flow will also be correct.
Part No. 27/19243

14. To Remove Heating Unit


a) Perform General Access - Section 1.
b) Remove the thermostat bulb from its
pocket.
CAUTION: To prevent possible damage to
the heating unit, loosen the split nut while
supporting the bulb housing hexagon boss.
c) Release the two union connections at
the base of the chassis.
d) Remove the four screws securing the
heating unit to the chassis.
e) Carefully pull the heating unit forwards
from the top and lift.
f) Remove the down draft diverter/primary
flue by unscrewing the four screws (two
front and two rear).
Note: On re-assembly, ensure that the 'O'
ring in the thermostat bulb housing
is properly seated.
Fig. 37

IMPORTANT:
Before re-installing the down draft diverter
(CF)/primary flue (DV), remove and discard
the sealing gasket and fit a new one Part No. 10/10916.
g) When installing the new sealing gasket,
the adhesive side attaches to the down
draft diverter (CF)/primary flue (DV). A
good seal all round between the down
draft diverter/primary flue and
combustion heat exchanger must be
achieved to ensure correct performance.

Fig. 38

Part No. 27/19243

Servicing 25

Trouble-Shooting
SYMPTOM

POSSIBLE CAUSE

SOLUTION

Pilot Will Not Light

1. Gas not turned on.

1. Turn on the gas at the manual


gas valve and/or the main gas
line. At tank on LPG gas supply.

2. Air in gas line.

2. Purge the air line by depressing


and holding the center 'Pilot/Start'
button, this may take 2-3 minutes.

3. Incorrect pilot lighting procedure.

3. Follow the lighting instructions


located on the control cover or
refer to these instructions.

4. Electrode lead not connected to


the rear of the spark igniter.

4. Re-connect the electrode lead.

5. Incorrect spark gap.

5. Adjust the spark gap. The gap


between the electrode tip and the
pilot hood should be 1/8".

6. Electrode lead grounded out.

6. Check the electrode lead is routed


clear of all metal parts.

7. Pilot injector blocked.

7. Clear injector by blowing through


or replace with pilot tube assy Part
No 19-12872 Nat Gas or Part No
19-12873 L.P.G.

8. Faulty components.

8. Replace any faulty components


found. Piezo Unit - Part No 1011935. Electrode Assembly - Part
No 10-12259.

9. No gas to the appliance.

9. Call in your gas supplier.

1. Thermocouple connections loose.

1. Tighten the connections.

2. E.C.O. connections may be loose.

2. Clean/Replace and check


connections are tight.

3. Pilot flame 'soft' or too small to


heat the thermocouple tip.

3. Pilot injector partially blocked,


clear by blowing through or
replace. Check the gas inlet
pressure is correct - see Page 4.

4. Thermocouple worn out or


damaged.

4. Replace the thermocouple - Part


No 10-13848.

5. Faulty magnet unit in the flame


safety device.

5. Replace magnet - Part No


10-14774.

6. E.C.O. Failure

6. Diagnose by shorting out, replace


if diagnosis is correct. Do not delay,
this is a safety device.

Pilot Lights But Does Not Remain


Lit

26 Trouble-Shooting

Part No. 27/19243

SYMPTOM

POSSIBLE CAUSE

SOLUTION

Pilot Lit But Main Burner Will Not


Light On Water Flow

1. Full gas off.

1. Depress full gas lever.

2. Gas inlet pressure low.

2. Call in your gas supplier.

3. Low water flow caused by blocked


water screen or closed water
throttle.

3. Clean the debris from the screen


or reset water throttle.

4. Faulty diaphragm.

4. Replace the diaphragm Assembly


- Part No 10-12460.

5. Automatic gas valve push rod


jammed.

5. Dismantle clean and regrease


using silicone grease. Handle the
push rod with care, do not bend.

6. Slow ignition screw incorrectly set.

6. The slow ignition screw is


positioned above the sensing
tubes in the water diaphragm
housing. Turning the screw
clockwise delays the ignition,
counter-clockwise advances the
ignition. Never turn the screw fully
clockwise. When correct the
burner ignition should be smooth
and quiet when a hot water faucet
is opened.

7. Incorrect water pressure.

7. Constant water pressure should


be 30+ P.S.I.

1. Blocked water screen.

1. Clean the debris from the screen.

2. Heat exchanger blocked with lime.

2. Descale or replace - Part No


10-14689.

3. Loss of service water main


pressure.

3. Contact your water supplier.

4. Water throttle closed.

4. Reset the water throttle.

1. Water throttle open to far.

1. Reset the water throttle.

No Or Low Water Flow Rate

High Water Flow Rate

See

High Water Temperature

Part No. 27/19243

Low Water Temperature

1. Automatic gas valve push rod


sticking.

1. Dismantle clean and regrease


using silicone grease. Handle the
push rod with care, do not bend.

2. Thermostat bellows perforated.

2. Replace thermostat assembly Part No 10-13486.

Trouble-Shooting 27

SYMPTOM

POSSIBLE CAUSE

SOLUTION

Low Water Temperature

1. Gas pressure too low.

1. Check gas inlet pressure.

2. Tear in diaphragm.

2. Replace the diaphragm assembly


- Part No 10-12460.

3. Automatic gas valve push rod sticking.

3. Dismantle clean and regrease


using silicone grease. Handle the
push rod with care, do not bend.

4. Slow ignition screw incorrectly set.

4. The slow ignition screw is


positioned above the sensing
tubes in the water diaphragm
housing. Turning the screw
clockwise delays the ignition,
counter-clockwise advances the
ignition. Never turn the screw fully
clockwise. When correct the
burner ignition should be smooth
and quiet when a hot water faucet
. is opened.

5. Freeze/Corrosion damage to
thermostat bulb.

5. Replace thermostat assembly Part No 10-13486.

6. Incorrect water pressure.

6. Constant water pressure should


be 30+ P.S.I.

7. High water flow rate.

7. Reset the water throttle.

1. Check heat exchanger for scale


deposits. Ultimately this will cause
the heat exchanger fins to discolor
and buckle.

1. Descale or replace - Part No


10-14689.

2. Noisy ignition could be caused by


incorrect setting of the slow ignition
screw.

2. The slow ignition screw is


positioned above the sensing
tubes in the water diaphragm
housing. Turning the screw
clockwise delays the ignition,
counter-clockwise advances the
ignition. When correct the burner
ignition should be smooth and quiet
when a hot water faucet is opened.

3. Burner aeration ports and main


flame ports blocked.

3. Carefully clean the burners with a


vacuum cleaner.

4. Blocked pilot injector.

4. Clean or replace pilot tube


assembly.

Noisy Heater

28 Trouble-Shooting

Part No. 27/19243

SYMPTOM

POSSIBLE CAUSE

SOLUTION

Sooting

1. Incorrect gas pressure.

1. Check gas inlet pressure.

2. Wrong type of gas.

2. Check if appliance is NG. or LPG.

3. DV Only: Faulty seals on appliance to


vent and appliance case.

3. Check condition of seals and


replace if necessary.

4. DV Only: Vent kit not fitted correctly.

4. Check the vent is installed


correctly, See Page 9.

5. High altitude installation.

5. For installations above 2000ft


contact your dealer.

1. Vent pipe may be blocked.

1. Check and rectify any faults.

2. Cover loose (DV Model).

2. Tighten, check DV cover and flue


seals.

3. Thermostat bellows perforated.

3. Replace thermostat bellows.

Odors
(Smell of Combustion Products)

(Smell of Ether/Alcohol)

Part No. 27/19243

Trouble-Shooting 29

Spare Parts

Fig. 39

30 Spare Parts

Part No. 27/19243

Replacement Parts are available from: See Back Cover for Address.

Ref
No.

Part
No.

Description

1
2
3
4
5
6
7
8
9
10
11
12

10/12212
10/12213
20/10047
10/13843
10/12731
10/10062
10/10916
10/14689
10/10075
10/19030
10/13056
10/19224
10/19226
10/19055

Union Nut, Heat Exchanger


Comp. Flange, Brnz. Heat Exchanger
'O' Ring - Heat Exchanger
Outlet Adaptor, ECO @ HX
ADP Assembly In/Out
Direct Vent Flu Seal
Heat Exchanger Seal
Heat Exchanger
Direct Vent Case Seal
DV Cover - White
CF Cover - White
CF Bottom Cover - Grey
DV Bottom Cover - Grey
ECO Assembly With Leads
From Serial No. 15 000 000 0
Thermocouple Connector
Interrupter Insert
Thermocouple
Fix/nut Thermocouple
Pilot Mounting Assembly
Pilot Tube Assembly - NG
Pilot Tube Assembly - LP Gas
Electrode Assembly
Pilot Filter
FSD Assembly
Magnet. Main Gas Valve
Piezo Ignitor
Regulator Assembly - NG
Regulator Assembly - LP Gas
Button - Stop
Button - Start
Button - Ignitor
Thermostat Bellows and Bulb
'O' Ring - Thermostat Sensing Bulb
Thermostat Assembly Complete
Pin, Stat Assembly
Cold Inlet Throttle
Cold Water Inlet Screen
'O' Ring - Sensing Tube
Long Sensing Tube
Short Sensing Tube
Diaphragm Housing Assembly
Diaphragm EPDM W/Plate
'O' Ring - Ball Disk
Pin, Automatic Valve Assembly
'O' Ring - Diaphragm Drive Pin
Automatic Valve Assembly - NG
Automatic Valve Assembly - LP Gas
Manifold Gasket
Stainless Burner
Standard Orifice/Inj. - NG
Standard Orifice/Inj. - LP Gas

13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46

10/13849
10/13846
10/13848
12/13055
22/13059
10/12872
10/12873
10/12259
10/12694
10/13706
10/12410
10/11935
10/13008
10/12989
10/14639
10/13705
10/14641
10/13486
20/14834
10/14536
10/11904
10/14637
10/12284
20/12335
10/13495
10/14923
10/13561
10/12460
20/15360
10/12373
20/11822
10/12458
10/12803
10/12848
10/12345
19/12780
19/12782

Part No. 27/19243

Spare Parts 31

This leaflet is accurate at the date of printing but will be superseded and should be disregarded if specifications and/or appearance are changed in the
interests of continued improvement.

For Sales, Service and Parts Contact:-

McNeely - Yuill Corporation


MYSON "Tankless" Gas Hot Water Heaters
9911 Horn Road, Suite "100"
Sacramento, California 95827.

Manufactured by:
Potterton Myson Ltd..
Wyre Street, Padiham, Lancashire, England.

Telephone 916/362 - 1671

TeleFax 916/362 - 1698

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