Professional Documents
Culture Documents
On
ANALYSIS OF CHANGING TRENDS IN MOBILE HANDSETS
IN LUCKNOW CITY.
Submitted by
Sheeraz Fareed
IIIrd Semester
Roll No-1376270153
DECLARATION
I hereby declare that the project work entitled Analysis of Changing Trends
Sheeraz Fareed
IInd Year, IIIrd Sem
2014-2015
ACKNOWLEDGEMENT
Knowledge is an experience gained in life, it is the choicest
possession, which should not be shelved but should happily shared
with others.
I was unaware before about this type of excellent learning experience can be taken
inside the industry.
I am feeling completely grateful to God and the all relevant people who helped me
for completion of this project report as well as for my learning. First I am heartily
thankful to the Ms Afreen Hasan Abidi ( Assistant Professor) [MBA Department],
and From the deep feelings of my heart I present my gratitude towards Parents for
their valuable guidance in the completion of this project.
I am feeling also attached with the family of Samsung For their members and
departmental heads strong support and special help, lastly but not lastly I present
the feeling of gratitude towards my parents, colleagues ,friends and all those who
have supported me in completion of this training and project report.
THANKS
LIST OF CONTENTS
1.
PREFACE
2.
ACKNOWLEDGEMENT
3.
INTRODUCTION
4.
RESEARCH METHODOLOGY
5.
6.
7.
ANNEXURE
8.
BIBLIOGRAPHY
PREFACE
This project is the outcome of my study on Analysis of changing trends in
mobile handsets in Lucknow city
Now a day the mobile phone has been a basic necessity of every one for having a
smooth move of life .without mobile phone we cannot imagine ourselves as a
complete person. Even very low wage earners also want to have a mobile phone.
But most of the people are confused in choosing best handset while they go for
purchase.
In this research I will try to find out that which brand is providing better
satisfaction to customers and also try to find out all the problems faced by
customers point of view. Introduce people about the some latest function and study
on CDMA phone connection. My objective is give information about Mobile
Handset, so that they can easily identify their handsets without having any
problems. This report is also helpful for mobile manufacturer so they understand
customers need and requirement.
INTRODUCTION
This report provides extensive research and objective analysis on the growing
marketplace for Indian Mobile handset industry, its technologies and impact on the
market. This report helps clients to analyze the opportunities critical to the success
of the growing Mobile Handset Market in Lucknow .It also helps in examining the
regulatory issues and telecom policies for Mobile Handset Industry in Lucknow.
All world in the palm because of Mobile Handsets in modern age. People
came communicate to anyone from anywhere very conventionally. It becomes a
part of life .Without it people feel incomplete himself. Who do not have mobile
wish to get it as soon as possible even they are rich or poor.
There are many people live in the world. They have different needs and want.
So it divides into two categories. First need based customer. who buy product when
they feel needs and second category based on desire
product because of they desire to buy product of fashion, new technology , hobby
etc .Mobile handsets manufacture consider both categories and manufacture
Handset according to its .They give wide range of Mobile Handsets for everyone
even they are students, farmers, businessmen, executive, professionals, motor
driver etc. Mobile Handsets manufacture get advantage from people those are
interested in latest mobile handsets with latest technology, new functions and looks
and they change their mobile handsets day to day. They also consider those people
who need only mobile handsets and they do not pose their handsets.
Mobile manufactures give more to their customer by technological development
and research in mobile handsets.
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In my research I try to find out the market share of these companies and what are
the main reasons to buy these particular brandss mobile handset. My research also
analyzes the problem faced by customer in their handset and services. This
research report gives information about the price list of latest mobile handsets and
function and other value add service given with mobile handsets. This research
gives knowledge of some latest technological service
Support device and new function such as Bluetooth, CDMA, GSM, MMS, and
Multimedia etc.
My research is helpful to decide the best mobile handset to customer.
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Subscriber(million)
0
1996
0.2
1997
0.8
1998
1.5
1999
1.6
2000
3.1
2001
5.5
2002
10.5
2003
28.0
2004
48.0
2005
76
2006
100
2007
120
12
2008
125
2009
130
2010
132
2011
135
2012
137
2013
140
2014
142
USB cable and stereo handset, Bluetooth, infrared, email, mp3, high memory space,
one-touch navigation, speakerphone , high storage for contacts and SMS etc. Mobile
manufacturer also give attention to its physical attributes such as system, size
weight, battery back-up (talk time and stand by mode), screen black & white or
color, size, body color etc.
Mobile musicMobile music comprising of ring tones caller ring back and music clipping in
registering a growth of 40%-50%.Mobile music industry is expected to be $156
million mid next year bigger than conventional music industry.
Mobile video & animation clips-Indian is crazy about Bollywood movies and music.
Today there are 10.20.30 second music video clips available for download and will
soon expand to include movie trailer sports highlights animation.
Mobile gaming according to the projection as many as 78.6 million people will be
playing mobile game by 2009 and game download will have increased more than ten
fold from current levels.
Mobile e-mail mobile users send and receive email and took into corporate
computer networks email is expected on every 4th phone to be sold in next 4 years.
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55%
2) LG
11.80%
3) SAMSUNG
10.50%
4) MOTOROLA
8.60%
5) SONY ERICSSION
3.40%
6) OTHERS
10.70%
IN India
In 1995 when mobile service launched in India commercially, it is luxury product
for the people. Very few people have mobile but to avail the mobile phone mobile
industries introduce many schemes. Dheeru Bhai Ambani says he avail mobile
phone to every Indian. He introduces connection with CDMA phone. It is very
popular in India. Still many people far from mobile phones because they were not
effort mobile handset price and monthly rental charges. There by mobile service
provider out of these segments.
Reliance India communication introduce 2 year free incoming scheme with
Rs.1800 talk time free connection. Many people had mobile by that scheme.
Another player in this field are TATA INDICOMM, AIRTEL. They
Give connection with CDMA handsets and other schemes.
Reliance is the leader in this field with 70% market share, TATA INDICOMM has
18% market share and Airtel has 12% market share.
Service
provider
Reliance
Tata Indicom
Airtel
Handset
maker
Nokia, Lg,
classic
Motorola,
Haier, keusera
Motorola,
Birds, Nokia
Validity
period
10 MONTH
RS.500,RS.1000
1 YEAR
RS.1500
2YEAR
There are three main reasons to buy connection with CDMA phone.
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OBJECTIVES
1. To find out market share of selected brand in Lucknow city.
2. Analyze product offers function & durability.
3. To find out the problems faced by the customer with hand sets.
4. Consumer awareness of latest technology & service support in
handsets.
19
20
RESEARCH METHODOLOGY
Research methodology is the procedure adopted for conduction the research study.
Research methodology should be carefully planned as the accuracy. Reliability and
adequacy of results depend on research methodology followed. It gives the
researchers a guideline by which he can decide which Techniques and procedure
will be applicable to a give problem. Moreover it helps in the evaluation of
research by others also. So, for the research to be successful, purposeful and
effective the researcher should plan the research methodology before preceding the
research study. The following should be the aspects, which should be considered
while designing a research methodology.
RESEARCH DESIGN:
Research design is simply the framework or plan for a study which is used
as a guide in collecting and analyzing the data. It is the blue print that is followed
in completing a study. As objective of the research is descriptive in form, the
research design must be made accordingly;
Formulating objective of the study.
Design the method of data collection.
Selecting the sample size.
Collection of data.
Analysis & findings.
Conclusion and inferences
Limitations
Suggestion and Recommendation.
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Type of research:
The type of research is Descriptive Research because its not a very new issue. A
lot of work already had been done in this regard.
Data Information:
Primary Data
Primary data is data, which is collected initially for the first time. It helps in the
validation of secondary data from secondary sources. It is original in nature and
it may include the following methods.
o Through Personal InteractionPeople disclosed their experience when they were asked to give
suggestion. Also they told about the problems they were
facing.
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Secondary dataSecondary data is the detail that which are available in the from of
Face and figures. The sources of secondary data are.
1) Websites
2) Magazines
3) Journals
4) Books
5) Pamplets
6) Newspapers
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Analysis:
Analysis of data is done through a process which includes certain steps follows:
1. Editing
2. Coding
3. Classification
4. Tabulation
Finally the data and inferences can be represented well with the help of pi-charts.
Sample Plan:
1. Type of Universe: the type of universe selected in sample design by
is finite
3. Sample size: the optimum sample size taken here and covered in this
project is that of 50 people which was enough to depict representative-ness
reliability and efficiency.
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Scheduling:
1. Specify the information required in five days.
2. Developing a research instrument in seven days.
3. Gathering the information in fifteen days.
4. Analyzing and interpreting it in term of problem being tackled in
seven days.
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you
have
assigned
to
26
27
Call-Divert
This feature allows you to divert an incoming call to a landline or to any cellular.
This way you dont miss out on any important incoming calls. Calls can be diverted
when you are busy, unavailable or traveling. The call can be diverted to any landline
or cellular within the service providers network area. Calls cannot be diverted to a
cellular of another service provider.
Options: You can choose from 4 types of call divert service.
1.
2.
3.
Call Divert on all calls: Divert all calls to your chosen number. If
this option is set, you will not receive any calls on your mobile phone till
you have cancel call divert all calls facility.
4.
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Call Barring
This feature allows you to bar incoming and outgoing calls using a four-digit
password selected by you. This is a security measure to prevent the possible misuse
of your cellular phone .This feature will work only if the call divert feature is deactivated. You can selectively bar outgoing STD calls. This is handset dependent
feature. Refer your handset manual for more detail.
Call Hold :
The service allows you to put an on-going conversation on hold, and call another
party or receive call from another party; you may switch between the two parties at
any times.
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30
GSM vs CDMA
GSM and CDMA are the two main competing network technologies deployed by
cellular service provider world over. Understanding the
Pros and cons of both the technologies will help you make right decision according
to your requirement. GSM (Global system for mobile communications) originated in
Europe in1990. The GSM Association is an international organization founded
in1987, dedicated to developing, providing standard of GSM .while CDMA (Code
Division Multiple Access) is a proprietary standard designed by Qualcomm Inc in
United states and has been the dominant network standard for North America and
parts of Asia. It became an international standard in 1995. However now, GSM
networks have penetrated the United State and the CDMA networks have spread in
other parts of the world. People of both the camps claim that their architecture is
superior to other.
The Technology:
Mobile personal communication systems use microwave frequencies above 800
MHz for transmission and reception .All service Providers operate in some pre
allocated frequency bands according to international standards. For operating in
these microwave frequencies there are following access methods:
FDMA (Frequency Division Multiple Access)- FDMA puts each call on a
separate frequency.
TDMA (Time Division Multiple Access) - TDMA assigns each call and
Spreads it over available frequencies.
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GSM is global standard based on TDMA. It is very popular in entire Europe. Middle
East and Asia while CDMA is dominated technology in united states and some parts
of
Asia . But how does it effects the ultimate consumer? I hope following
GSM
CDMA
should
be
GSM
900/1800
SIM
Identity
nominal amount.
card
(Subscriber
Are
Marketing
their
product
through independent
with them.
3.
You
cant
change
service
5.
traditionally
environment
required.
data downloads.
6. Check for international roaming
networked
offer
countries
India.
globally
where
to
you
visit
Data
transfer
more
for
in
speed
is
case
of
wireless)
frequently.
Tata is soon launching T-SIM to
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2. If you want National or International Roaming then also check whether the
service provider you have chosen facilitates roaming in the regions or countries
where you visit frequently.
34
35
Emergency services
Location based emergency service application can pinpoint your location and
relay it to the appropriate authorities .such service can be very useful in case of
natural calamities like earth-quake ,cyclone and in case of crimes like kidnapping
etc.
Tracking
This application is very useful for fleet application and enabling mobile
commerce. Fleet applications typically entail tracking vehicles for purpose of the
owning company knowing the whereabouts of the vehicle. Tracking is also an
enabler of mobile commerce service. A mobile user could be tracking and
provided information that he desires, such as notification of sale on a store close
to the users current proximity.
In India, two operators Bharti and Hutch have introduced location-based service
of different kinds.
Hutchs location-based service launched in Delhi and NCR is called
hutch4help. Hutch has offered this service to all its subscribers including the
prepaid and the post-paid card holders owing any brand of handset and SIM card
memory of any level. Hutch service is a dial-in location based service .Hutch
provides police, chemist, hospital and taxi service on hutch4help. In order to
access them subscribes are required to press 4, followed by the service required,
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What is Bluetooth
Bluetooth is the name given to a new technology that uses a short range (10
meter) frequency-hoping radio link to connect two electronic devices.
If we look around in our office or home, we find that we are using so many
electronic devices which are all connected with power supplies or each other
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through cables. For example, just have a look at the back of your computer, you
will find a big mesh of wires connecting CPU, monitor, keyboard, mouse, printer
etc. with each other. Bluetooth is intended to replace these cables connecting
portable and/or fixed electronic devises. His technology was initially conceived
by Ericsson and then was adopted by many other companies.
Bluetooth is a standard for a small, cheap radio chip that can be plugged into any
electronic device like computer, printers, mobile phone, etc. The chip is designed
to replace cables by taking the information generally carried by the cable and
transmitting it at a specially frequency to a receiver Bluetooth chip, which then
gives the information received to the respective electronic device. The electronic
devices having this chip are called Bluetooth-enabled.
The main advantages of this technology are its robustness, low complexity, low
power and low cost. It can operate in noisy frequency environments too. The
Bluetooth radio uses a fast acknowledgement and frequency hopping scheme to
make the link robust. Bluetooth radio modules operate in unlicensed ISM band at
2.4GHz, and avoid interference from other signals by hopping to a new frequency
after transmitting or receiving a packet. The Bluetooth wireless technology
comprises hardware, software and interoperability requirements. It facilitates
both data and voice communication. Mobile phone manufacturers were fast to
adopt the technology as it makes communication between two mobile handsets
fast and easy without using the service network.
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41
(Internet
Protocol) is a technology that allows you to access internet from your GPRS
compatible cellphone. It enables a host of datacom services such as wireless
Internet / intranet and multimedia service. Once of the main benefits of this
packets-switched technology is that the user gets connected directly to internet
service provider and stays connected at high speed, always on-line, and may be
charged only for the amount of data that is transported. Voice calls or SMS can be
received simultaneously while a data connection is operating.
The services offered are many like read e-mails, get the latest on stocks, weather,
news, etc. or even chat while on the go. Click photographs if your handset has the
camera and send them to your friends and family. You can also use your GPRS
enabled mobile as a modem to access the internet from a laptop or PDA. The
requirement would be an infrared port or any other port through which you can
achieve connectivity between your handset and the other device and the specific
driver need to be installed.
To enjoy the great potential of GPRS, you must have a GPRS enabled handset
and your cellular service provider should be offering GPRS service, which you
can check from their customer care centre.
MMS is an important application for GPRS network. It allows you to send &
receive high resolution color pictures, full stereo audio sound, drawing,
animations and video streaming on mobile phones. MMS compatible handsets
have in-built or detachable digital camera and sound recording equipment. Both
the sender and the receiving handset should be MMS compatible. If the receipt
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What is 3g?
3G is an ITU (International Telecommunication Union) specification for 3 rd
Generation mobile communication technologies. UMTS (Universal Mobile
Telecommunications System), generally refered as 3G, is broadband, packetbased transmission of text, digitized voice, video and multimedia at data rates up
to or higher than 2 Mbps, offering a consistent set of services to mobile phone
users no matter where they are located in the world. Based on the GSM
communication standard, UMTS, endorsed by major standards bodies and
manufactures is the planned standard for mobile users around the world. Once
UMTS is fully implemented, PDAs and mobile phone users can be constantly
attached to the internet as they travel and roam. User will have access through a
combination of terrestrial wireless and satellite transmissions.
3G services allow high-speed data connectivity on mobile phones which will
enables users to watch a movie, play interactive games, downloads data from the
World Wide Web on the move. 3G networks will enable operation to provide
value-added service and application such as video-on-demand, unified
messaging, mobile commerce, etc.
3G is said to be the natural next step in the evolution of mobile service. Worlds
first launch of 3G was in Japan, by NTT DoCoMo, in October 2001. Today,
Japan has the largest 3G subscriber base, served by two 3G technology choice,
commercially available on number of networks world wide. Europe has enjoyed
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the widest WCDMA 3G deployment so far and networks in Asia Pacific region
have already started implementing 3G. In India, cellular operators are still on
2.75 G or 2.5 G with technologies such as GPRS (General Packet Radio
Services) or EDGE (Enhanced Data rate for GSM Evolution) but most of the
operators are quietly upgrading their networks to be able to provide 3G services.
Next year may see the commercial launches. Considerable infrastructure
investment is required to ensure the promised by third generation networks. For
instance, cell density is to be increased to provide additional bandwidth. New
transaction based billing methods will have to be introduced in place of the timebased billing used today. However, the saving generated from a packet-network
will more than negate the cost for the operator to lay the network.
The State-owned MTNL floated Rs.1000-crore draft tender to roll out four
million mobile lines on 3G technology. Almost all the GSM operators including
Airtel, Hutch and IDEA, have already applied for the radio frequency required to
launch 3G services.
Swedish telecom equipment maker Ericsson believes that the rollout of 3G
telecom networks in India will help operators reduce costs, offer an array of
services to users, and connect millions in rural area who have never used a phone.
3G as a technology is said to be more advanced and more efficient. Other
equipment vendors such as Nokia and Motorola are also gearing up to meet the
demands of the India markets. Nokia, for instance, is developing a high speed
Downlink packet Access (HSDPA), a
Natural evolution to3G that will bring even higher data speeds with simple
software upgrade.
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CDMA operators have an advantage over their GSM counterparts when it comes
to 3G deployment because most CDMA networks in India are already 3Genabled. Simply put, a Reliance Infocomm is in a position to start offering 3G
services from tomorrow once spectrum is allowed while GSM operators will
have to set up a parallel network with
3G
their
existing
2G network
to
offer
services.
Video on demand, high-speed multimedia and mobile internet access are just a
few of the possibilities for users. 3G services expand the possibilities of content
rich information and communication. However, the main benefit of 3G system is
that they will offer substantially enhanced capacity, quality and data rates above
those that are available currently with 2G
Smart Phone
In India, people in comparatively mature markets like the metros, are now
upgrading their cellphone. So what are they buying?
Apart from voice call, cellphone have taken up the function of many pleasure
related function like radio, music player and the camera. These are definitely the
sort after features while upgrading. The latest in the list are the smart phone
features like the internet connectivity, e-mailing and messaging option,
connectivity with other devices, storage capacity, efficient operating system,
application etc.
Companies are constantly innovating their products to give more power in the
hand of consumers and thereby capturing a major market share.
The smart phone features available in these devices are.
Internet Browsing
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You can browse internet through you cellphone if your handset is GPRS / WAP
compatible and your service provider is also offering these service. In case of
WAP and xHTML browser you get text only or limited version of the website you
want to visit while if your handset is equipped with HTML browser you can view
the whole website as it is, along with graphic as you see on the PC. Only
difference is that you may feel that the entire website has been squeezed into a
bottle because the screen of cellphone is small.
EDGE enabled cellphone offer mobile broadband access with very high upload
and download speeds. The speed is at least three times faster than normal GPRS.
But check whether your service provider is offering the same.
E-mail:
If you are able to browse internet, i.e. you have activated GPRS on your
cellphone, you can easily check your web-based mail boxes like that of rediff,
yahoo, hotmail etc. To see your official mail account, if it is not web-based, and
you generally see it using e-mail clients like outlook express etc. then you will
have to use the e-mail.
You can also receive emails with attachments, which can be opened in the phone
itself. Many smart phones have the capability to open office document in the
form of word, worksheet, PowerPoint, PDF formats and even ZIP files along with
the multimedia formats like JPEG, GIF, MP3, ACC or 3GP etc. The Email box
supports SMTP, POP3 and IMAP4 protocols.
More:
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Offline:
Many cellphone give you an option to work offline with GSM module turned-off.
Connectivity:
USB port, Infrared interface and Bluetooth are the common connectivity options
available to communicate between cellphone to cellphone and cellphone to PC.
Bluetooth is a wireless technology that enables your Bluetooth enabled cellphone
to communicate with any other Bluetooth enabled device, be it a TV,
Refrigerator, washing machine or another Bluetooth enabled cellphone.
- You can talk handsfree with a wireless Bluetooth headset enhancement
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Push to talk:
Many handsets today offer a dedicated key for push to talk over cellular network.
Push to talk is a two-way communication service that works like a walkie
talkie.
Operating Systems:
The OS generally in last smart phones are Symbian Os version 7.0 Series 60 SE
UI or the Microsoft Windows Mobile OS.
The common PIM function include the Calendar, Task organizer, Notes,
Calculator, Converter, Clock, Alarm and the wallet etc.
Memory:
Messaging
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As far as messaging is concerned, most of the smart phones are loaded with T9
predictive text input for quick text insertion while writing SMS, MMS, emails or
instant messaging. The size of the picture inserted into the multimedia messages,
can be automatically reduced to the suitable for MMS. Suitable templates can be
used to design your own.
MMS.
Check precisely the availability of the features that you want to use before
purchasing your next handset.
Music cellphones
After the camera phones, it is the music phones that are capturing the consumer
fantasy in India.
Music lifts the soul to ecstasy, pure enjoyment. Perhaps the only idea of
entertainment cherished by all classes and masses alike. In todays fast life, we
hardly find time to sit in corner and enjoy listening to old classics on a
gramophone!! Or attend a music show in the evening. Many of us spend quarter
of our life traveling. So one idea that really enthralls us is having music on the
movie. You will find a rikshawala listening to film songs on a radio in his basket,
people enjoying music while traveling to their office in charted buses. Most of
the people have stereo system in their cars dont forget the college student next
doors carrying a walkman or an iPod.
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50
Video Recording
After still photography using a camera phone, it is the video recording feature of
cellular phones that is catching the users fantasy. Many top of the line cellular
phones boast of their video playing and video recording capabilities. These
models are with integrated digital camera video recorder with digital zoom. They
are capable of recording 4 min to 1hrs of video clips. The formats supported are
Real Video, MPEG4 and H.263. Feature of 3GPP video streaming and video
capture is also available.
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Most of these cellular phones have large 65K color displays. Video recorders
with 2x to 6x variable digital zoom are available. They support QCIF (176 x 144
pixels) and sub camera and bigger memory are preferred. Most of these handsets
can be connected to the PCs using blue tooth (wireless) or data cable where one
edit the captured video clips and share the same with friends, colleagues etc.
Camera Phones
Buy a phone that is easy to use. You should be able to shoot, and text or a
voice message and send.
Check with customer care of your cellular service provider whether network
supports sending and receiving picture messages.
Finding out the price-per-picture. How much does it cost to send and receive
picture messages? Some operators offer unlimited picture messages sent for
monthly price other may charge per message. Also find out about the
additional charges if many.
Can same message be sent to multiple people without being charged each
time? Enquire as it is network dependent.
Keep your lens clean. Camera phone lenses are quite small so any grease or
dirt will affect the clarity of your photo. Soft lens cloths can be purchased
from opticians and camera shops. Buy a case to protect your phone when its
in your pocket or in your bag.
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Most camera phones offer various image resolutions setting. If the image is
for sending to another phone or just storing on your phone, then use a lower
resolution setting as it minimizes the file size.
But if you wish to save the image to download it to your PC, use the highest
resolution setting. This will enables you to maximize the image quality and
enlarge it with better results.
Hold the camera as steadily as you can. Just like ordinary cameras, camera
phone pictures will suffer from camera shake and may affect the sharpness.
Memories:
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Lighting:
Camera phone gives better images when the subject is well lit. Some camera
phones do have a built in flash, so use it if you arent in a well-lit situation.
Strong back lighting has a tendency to trick the camera phone into
underexposing the subject. Fro best results stand with the light behind you and
not the subject.
Composition:
Framing your shot- The most important thing is to fill the frame with your
subject as much a possible, especially with portraits. Images taken on camera
phone are small, so if you want to get a better result then crop your subject as
tight as you possibly can.
Get close- Most camera phones dont have telephoto lenses so if you take a
photo of a person or building thats far away, the main subject will be tiny. For
most photos youll get a much better shot by filling your phones screen with a
close up of the subject. But beware getting too close may result in distortion like
an extra large nose etc. Some of the camera phones offer a macro facility, which
ensures sharpness when capturing close ups.
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Send your picture from a good cellular coverage area. If youre transmitting a
photo in an area where the cellular signal is weak. It could take longer to send the
photo than when youre in a strong signal area. If youre paying for airtime to
send a photo, it could make a difference in the price. Although photos generally
are transmitted in under a minute, if it goes over 60 seconds, you will pay for
another minute.
Enter a title for each photo. If youre not used to entering text on a keypad, it
can be a frustrating and slow process. But dont skip this step or youll have to
click on each photo to determine if you wanted to see 005 or 012. Title the photos
before you send/save them or wait until you go home and enter names for a
bunch of them.
Understand file quality setting. Cameras phones often have three quality
setting: low, Medium and High. Snap the same photo at all the different
resolution and look at the size and quality on your phone and your computer
screen to determine which resolution you prefer to use. Its easy to change the
resolution, but youll probably set it at one resolution and not change it often.
Create quick phrases. Most cellular phones with messaging capabilities
enable you to create and store phrases that may be used for the subject or text o
your messages. If you know youre going to be taking photos at, for example, Taj
Mahal, create a phrase that reads, Taj Mahal- 9-9-04 and store it in your phone.
That way you wont have to enter the same phrase for each each photo.
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Optical zoom is considered better than digital zoom if you have a choice.
Digital zooms employ software to increase a photos size but they also decrease
the quality by merely blowing up a segment of the picture. Even people withmega pixel digital cameras typically use the optical zoom, not the digital one.
Although fell free to check out digital zoom yourself.
Explore the white balance. The white balance feature, changes the photo
color based upon the lighting conditions: Sunny, cloudy, dark, etc. Theres also an
auto feature that works fine most of the them. But if you have time and you
dont like the way the photo looks on your LCD, changes the white balance to see
if it makes a difference.
Turn on the lights indoors. If youre shooting indoors, its easy to get more
light by raising the shades and/or shining a light on the subject of the photo. The
type of light, by the way, could change the white balance from. For example,
indoors to tungsten. Most camera phones today do not include a built in flash
and, even if they do, the flash isnt very powerful.
You can assign photos to name in your address book. Your phone includes
text caller ID (where the name of the person calling is displayed), but it also
probably has photo ID where a photo or graphic pops up when a person calls.
Its more than just fun; its useful if you cant match a name with a face.
Send photos and graphics to your phone. Your phone should be able to accept
photos and graphics sent via e-mail. If you want to link a photo of a friend to
56
his/her phone number but havent snapped a photo from your phone, you could
send a photo thats
Stored on your desktop or laptop computer. But make sure the photos file size is
small. If the photo is too large, your cellular operators system might reject it.
You also should be able to use photos and graphics sent to your phone as
wallpaper and screensaver.
Many camera phone offer special effects, such as charging a color photo to
black and white or sepia, as well as adding colorful borders and frames around
the photo.
Keep track of your battery. Camera phones use lots of power. With their
internal and external color screens, animations, polyphonic ringtones and
other fun and useful features, these phones drain your battery much quickly
than less feature-rich phones. If you take lots of photos during the day, make
sure to keep track of your battery level and recharge it frequently. You may
also keep an extra battery with you.
send & receive text, drawing, High resolution color pictures, animation, full
stereo audio sound and video clips from one cellular phone to another , or to an
email address.
To be able to send or receive MMS messages all you need is MMS enabled
mobile phone and your cellular service provider must be supporting MMS
service. Ensure that you have configured your cellular phone with the correct
setting. You can take help of your operators care for this. Although if you have a
camera phone you will be able to shoot your own pictures and send. Some
camera phones also support audio and video recording .You can send a
combination of multimedia also for example text, picture and audio.
MMS is considered to be an important application for GPRS (General packet
radio) Network worldwide. GPRS enables always-on high speed internet which
facilitates you to chat, access e-mails from any account along with MMS on your
cellular phone.
Both the sender and the receiving handset should be MMS compatible. If the
recipient doesnt have MMS compatible handset then a SMS is delivered
informing about the MMS that can be viewed on computer as an e-mail.
E-mailing
I. Send an e-mail from cellphone to any e-mail address
58
If you want to send a message to someone who do not use cellular phone but has
an e-mail ID that he access through a computer then you can follow this method.
1. Reach your cellular phone message menu.
2. Scroll to write Message / Transmit Text / Message Editor.
3. Type the E-mail address of the person. Type a blank space.
4. Type the message to be sent. That is e-mail message for example,
ashish@hotmail.com Happy Birthday!
5. Send the message to e.g.600, 121882 ( take this no. from customer care of
your service. The e-mail will be delivered.
In case it is unsuccessful check the following
Check that your cellular phone is configured to the right service Center
Number(call customer care for assistance).
The syntax at step 3 above could be different with your service provider
e.g. it could be the keyword mail followed by a blank then e-mail ID
again a blank then message i.e.
59
60
Most of the handsets are able to access the information from the web in text
only format. Although some handsets are supporting HTML also.
In case of WAP and xHTML browser you get text only or a limited version of
the website you want to visit. Most of the service provider who are offering
GPRS service have compiled such websites into various categories and
provider their link through a default menu. Although if your handset is
equipped with HTML browser you can view any website as it is, along with
graphics as you see on the PC. Only difference is that you may feel that the
entire website has been squeezed into a bottle because the screen of cellphone
is small.
EDGE enabled cellphones offer mobile broadband access with very high
upload and download speeds. The speed is at least three times faster than
normal GPRS. But check whether your service provider is offering the same.
GPRS (General Packet Radio Services) also known as GSM-IP(Internet
Protocol) is a technology that allows you to access internet from your GPRS
compatible cellphone. It enables a host of datacom services such as wireless
Internet / Intranet and multimedia services. One of the main benefits of this
packet- switched technology is that the user gets connected directly to internet
service provider and stays connected at high speed, always on- line, may be
charged only for the amount of data that is transported. Voice calls or SMS
can be received simultaneously while a data connection is operating.
The service offered are many like read e-mails, get the latest on stock,
weather, news, etc. or even chat while on the go. Click photographs if your
handset has the camera and send them to your friends and family. You can also
61
use your GPRS enabled cellular phone as a modem to access the internet from
a Laptop and PDA. The requirement would be as infrared port or any other
port through which you can achieve connectivity between your handset and
the other device and the specific driver needs to be installed.
physical
radio
interface
was
at
an
early
stage
named High
Speed OFDM Packet Access (HSOPA), now named Evolved UMTS Terrestrial
Radio Access (E-UTRA). The first LTE USB dongles do not support any other
radio interface.
The world's first publicly available LTE service was opened in the two
Scandinavian
Siemens
62
Networks systems) and Oslo (a Huawei system) on December 14, 2009, and
branded 4G. The user terminals were manufactured by Samsung. As of Nov 2012,
the five publicly available LTE services in the United States are provided byMetro
PCS, Verizon Wireless, AT&T Mobility, U.S. Cellular, Sprint, and T-Mobile US.
T-Mobile Hungary launched a public beta test (called friendly user test) on 7
October 2011, and has offered commercial 4G LTE services since 1 January 2012.
In South Korea, SK Telecom and LG U+ have enabled access to LTE service since
1 July 2011 for data devices, slated to go nationwide by 2012. KT Telecom closed
its 2G service by March 2012, and complete the nationwide LTE service in the
same frequency around 1.8 GHz by June 2012.
In the United Kingdom, LTE services were launched by EE in October 2012, and
by O2 and Vodafonein August 2013.
63
Group
Total
Company Subscribers
Airtel(GSM)
59670174
Reliance
(CDMA +
GSM)
43840442
Vodafone
42557072
Essar(GSM)
BSNL(GSM +
WLL)
38902594
Tata (CDMA)
23402473
IDEA(GSM)
22873556
Aircel(GSM)
10185182
Spice(GSM)
4084205
MTNL(GSM +
3403400
WLL)
BPL(GSM)
1276219
HFCL
(CDMA)
290703
Shyam
(CDMA)
104866
64
Handset
SonyEricsson LG
Model
J120i
Nokia
Bullet KG271
SonyEricsson Nokia
1600 J100i
SonyEricsson
J120i
Price
LG
1110i
Bullet KG276
Nokia 1110i
Bullet KG276
SonyEricsson
Bullet KG271 Nokia 1600 J100i
Rs.2,000
SonyEricsson
Rs.1,659.00
Rs.1,599
SonyEricsson
J120i
Nokia 1110i
Bullet KG276
Frequency
GSM 900 /
GSM 900 /
GSM 900 /
GSM 900 /
GSM 900 /
GSM 900 /
compatibility
1800
1800
1800
1800
1800
1800
Nokia 1110i
Bullet KG276
SonyEricsson
J120i
SonyEricsson
Bullet KG271 Nokia 1600 J100i
Form Factor
bar
SonyEricsson
J120i
Phone Size
99 x 44 x 17
(mm)
mm
bar
SonyEricsson
Nokia 1110i
100 x 44 x 18
104 x 44 x 17
mm
mm
85 g
70 g
80 g
Xpress-on
Polar White,
Xpress-on
covers
Twilight Blue
covers
98 x 45 x 12.9 17 mm
Bullet KG276
98 x 45 x 12.9
Volume
Weight
Colour
75 g
Night Black
SonyEricsson
J120i
SonyEricsson
Bullet KG271 Nokia 1600 J100i
Nokia 1110i
Bullet KG276
Li-Ion (BLStandard
Battery Type
5C) 900
Li-Ion
Up to 9 h
800 mAH
mAh
upto 200
Upto 2.5
Li-Ion (BL-5C)
900 mAh
800 mAH
Up to 450 h Up to 300 h
Up to 380 h
upto 200
Up to 5 h 30
Up to 5 h 20
min
Li-Ion
Up to 8 h
100 SMS
Messaging
SMS
memory
min
Upto 2.5
Messaging
T9
T9
memory
Predictive text
input
T9
SonyEricsson
Ringtones
T9
SonyEricsson
J120i
Nokia 1110i
Bullet KG276
Polyphonic
Yes(16 poly
Polyphonic
Yes(16 poly
Polyphonic Polyphonic
(20
channels),
with MP3
with MP3
grade tones
65
grade tones
composer
composer
Music Player
FM radio with
FM Radio
RDS
Camera,
No
Yes
no
no
No
no
Video
Recording/
Playing
SonyEricsson
J120i
Display size,
type etc.
SonyEricsson
Bullet KG271 Nokia 1600 J100i
128 X 128
Nokia 1110i
96 x 68
Bullet KG276
128 X 128
96 x 64 pixels Pixels
pixels
STN, 65K
65 K colour
Monochrome 65 K colour
colors
colors
colors
graphic
Wallpapers,
Wallpaper
Wallpapers,
Animated
themes
SonyEricsson
J120i
Phone memory
screensavers
SonyEricsson
Bullet KG271 Nokia 1600 J100i
Nokia 1110i
upto 4 MB
250 entries
upto 4 MB
No
no
Card slot
No
no
Phone book
200 entries
200 entries
Bullet KG276
200 entries
10 dialed,
Call records
10 dialed, 20
10 received, 10 dialed, 20
10 dialed, 10
received and
10 missed
received and
received, 10
missed calls
calls
missed calls
missed calls
SonyEricsson
J120i
GPRS
No
SonyEricsson
Bullet KG271 Nokia 1600 J100i
no
WAP
No
Nokia 1110i
Bullet KG276
no
No
Browser
No
WLAN
No
no
No
No
no
HSCSD
No
no
No
no
EDGE
No
no
No
no
3G
No
no
No
no
SonyEricsson
J120i
SonyEricsson
Bullet KG271 Nokia 1600 J100i
Nokia 1110i
Infrared Port
No
no
No
no
Bluetooth
No
no
No
no
USB
No
SonyEricsson
J120i
Bullet KG276
SonyEricsson
Bullet KG271 Nokia 1600 J100i
Nokia 1110i
Bullet KG276
Java
66
SonyEricsson
J120i
SonyEricsson
Bullet KG271 Nokia 1600 J100i
call
Special
conferencing
Features
Vibra alert
Yes
Nokia 1110i
Demo mode
Demo mode
for phone
for phone
features
features
Yes
Yes
Bullet KG276
call
conferencing
Yes
Voice dial
Speakerphone Yes
Yes
Navigation
Yes
Built-in
Built-in
handsfree
handsfree
4-way scroll
4-way scroll
key
key
Speaking
Speaking
alarm and
alarm and
clock
clock
Yes
Yes
World Time
function
Yes
Calendar
Yes
Yes
Calendar
Yes
Calculator,
Unit
Calculator
Yes
Calculator,
converter
Calculator
scheduler
Reminders Stopwatch
SonyEricsson
J120i
loaded
Sudoku
Yes
game)
Xenzia, Dice
Xenzia,
Games,
Dice,
Carrom
Yes(Pre loaded
Sudoku
game)
SonyEricsson
Bullet KG271 Nokia 1600 J100i
Nokia 1110i
Bullet KG276
2006,
February
2005, Q2
SonyEricsson
J120i
Bullet KG276
3 - Snake
2007,
Launched
Nokia 1110i
3 - Snake
SonyEricsson
J120i
scheduler
SonyEricsson
Yes(Pre -
Games
Unit converter
Reminders
February
2005, Q2
SonyEricsson
Bullet KG271 Nokia 1600 J100i
Nokia 1110i
Bullet KG276
* Note:
Handset
LG
LG
SonyEricsson
LG
SonyEricsson Nokia
Model
Dynamite KG195
Pulse C2600
K510i
C2500
K220i
SonyEricsson
Dynamite KG195
Price
Rs.4,650
Pulse C2600
K510i
Rs.4,590 Rs.4,500
C2500
K220i
Rs.4,090
Rs.3,345
SonyEricsson
Dynamite KG195
Frequency
Pulse C2600
6030
SonyEricsson
Nokia 6030
Rs.2,700.00
SonyEricsson
K510i
C2500
K220i
Nokia 6030
GSM 900 / 1800
67
compatibility
1900
1800
SonyEricsson
Dynamite KG195
Form Factor
Pulse C2600
K510i
SonyEricsson
C2500
Bar type
Dynamite KG195
Pulse C2600
K510i
Dimensions
Phone Size
SonyEricsson
C2500
K220i
(mm) -
mm
mm
75 cc
69.9g
88 gm
90 g
80gm
82 g
Midnight Black,
Black
90 g
Black,
Polished Purple,
Colour
Nokia 6030
100.8x46x18mm
Volume
Weight
Nokia 6030
bar
SonyEricsson
(mm)
K220i
Champagne,
Exchangeable
Frost White,
Exchangeable
Style-Up covers
Ocean Blue
covers
SonyEricsson
Pulse C2600
Li Ion
(BST-37)
(BL-5C)
upto 200hrs
Up to 360 h
Upto 200
Up to 300 h
Up to 300 h
Talk Time
Upto 2.5
Up to 6 h
Upto 2.5hrs
Up to 8 h
Up to 3 h
Standard
Battery Type
K510i
SonyEricsson
Dynamite KG195
C2500
2.2Hr
K220i
Nokia 6030
Instant
SMS, EMS,
SMS, MMS
SMS, MMS
MMS
SMS, MMS
T9
T9
T9
T9
T9
Dynamite KG195
Pulse C2600
Predictive text
input
T9
SonyEricsson
K510i
SonyEricsson
C2500
K220i
Nokia 6030
40 Polyphonic
channels), MP3
ringtones
channels)
Composer,
Stereo Surround
download
Sound
64 Polyphonic
ringtones,
MP3
Ringtones & 2
Pre-embedded Polyphonic (40
Ringtones
(16 channels)
Downloadable Downloadable
MP3 Player
MP3 Shortcut
Key, Stereo
Music Player
Yes
Surround
MP3/AAC/MPEG4
Sound
player
FM through
FM Radio
FM Radio
FM radio with
recorder
RDS
phone
VGA CMOS
2X digital zoom,
640x480 pixels,
Camera,
video
Yes
VGA Camera
1024 pixels,
Zoom-3X
video(QCIF)
pixels,
video(QCIF)
no
68
Continuous Video
recording,
depending upon
Video
available mamory,
Recording/
Video download
Playing
and Playback
SonyEricsson
Dynamite KG195
Pulse C2600
K510i
SonyEricsson
C2500
K220i
Nokia 6030
128 x 128
Display size,
type etc.
28 x 35 mm
65K color
LCD
screen
65K color
TFT, 256K colors screen
Downloadable
Wallpapers,
wallpapers
screensavers
Pulse C2600
128 x 128
inches
pixels
CSTN, 65K
CSTN, 65K
colors
colors
Internal LCD-
Downloadable
128x128
wallpapers,
screensavers,
Wallpapers
SonyEricsson
Dynamite KG195
pixels, 1.6
themes
SonyEricsson
K510i
C2500
K220i
Nokia 6030
internal
28 MB shared
60 MB internal
2 MB internal
3 MB shared
memory
memory
memory
memory
memory
No
no
120MB
64MB internal
Phone memory memory
Micro SD, UPTO 1
Card slot
GB
No
500 x 6
Phone book
Call records
500 entries
Phone Book
Phonebook
1000 entries,
Memory
Memory-500 X 5
Photocall
300 entries
250 x 10 fields
10 dialed, 10
30 received,
20 received,
20 dialed, 20
received, 10 missed
dialed and
dialed and
received, 20
calls
missed calls
missed calls
missed calls
SonyEricsson
Dynamite KG195
Pulse C2600
K510i
SonyEricsson
C2500
Class 10 (4+1/3+2
Class 10 (4+1/3+2
slots), 32 - 48
K220i
Nokia 6030
Class 8 (4+1
Class 6
slots), 32 - 40
(3+1/2+2 slots),
GPRS
GPRS Class 8
kbps
24 - 36 kbps
WAP
WAP 2.0
WAP-2.0
WAP 1.2.1
Yes
Browser
xHTML
HTML(NetFront)
WLAN
no
No
No
No
HSCSD
no
Yes
No
No
EDGE
no
No
No
No
3G
no
No
No
No
SonyEricsson
SonyEricsson
WAP 2.0
WAP 2.0/xHTML,
Dynamite KG195
Pulse C2600
K510i
Infrared Port
no
Yes
Bluetooth
Yes
Yes
USB
Yes
Yes
xHTML
C2500
Yes
K220i
Nokia 6030
No
No
No
No
No
69
SonyEricsson
Java
SonyEricsson
Dynamite KG195
Pulse C2600
K510i
C2500
Yes
Yes
Yes
Dynamite KG195
Pulse C2600
K510i
C2500
SonyEricsson
K220i
Nokia 6030
Java MIDP 2.0
SonyEricsson
K220i
Nokia 6030
Inflight mode,Voice
Recording, Built in
Slide show,
Special
pendrive memory,
Voice
Image viewer,
Features
recording
Picture editor
conferencing
Vibra alert
Yes
Voice dial
voice memo
Speakerphone
Yes
voice memo
Voice memo
Yes
viewer
Yes
Yes
Yes
Yes
Voice Memo
Yes
Navigation
Yes,
stopwatch,
Clock & Alarm
Yes
Yes
World Time
timer
World Time
function
Yes
Calendar
Yes
Calculator, Unit
Calculator
Unit converter
converter
Body Mass
Body Mass
Index
PIM functions Organiser
Application
Index
Organiser
Application
SonyEricsson
Dynamite KG195
Pulse C2600
Yes
K510i
SonyEricsson
C2500
K220i
Nokia 6030
Yes
Yes
MinigolfBT,
Games
Yes
5 (Built in
QuadraPop +
5 (Built in
games)
downloadable
games)
SonyEricsson
Dynamite KG195
Launched
Q3, 2007
Pulse C2600
K510i
2006, February
SonyEricsson
C2500
K220i
Nokia 6030
70
71
b) No
Findings: - It was found that 85% responding they are using mobile handset &
15% are not using mobile handset.
72
b) LG
e)Motorola f)others
73
74
Findings:It was found that 30% respondent said Motorola give more
advertisements, 15% respondent advertisement of Nokia, 20%
advertisement
of
sony,12%
advertisement
of
Samsung,
75
b) Radio
C) Hoardings
F) Canopies
c) News papers
d) Magazines
FindingsIt was found that 40% Mobile handsets advertisement come in newspaper,
25%mobile handsets advertisement come in Television, 20 % mobile handsets
advertisement through hoaring.17% mobile handsets advertisement through
canopies, 6% mobile handsets advertisement in magazines, 2% mobile handsets
advertisement come in Radio.
76
a) Nokia
b) LG
e) Motorola
F) others
C) Samsung
c)Sony ericsson
Findings- It was found that 62% respondent said Nokia have more resale
value. 5% respondents say LG, 8% respondents says Motorola, 9% respondent
says Samsung, 12% respondents say Sony ericsson, 5% other mobile handsets.
77
6. If your mobile handsets has some minor problem what will you be
do?
a. Continue to it
b. Go to service center
c. Skip to other brand
FindingsIt is found that if mobile handset has some minor problem, than 28% respondents
avoid it continue use it, but 57% respondents go to service center to solve this
problem, 15% sale and skip to other brands.
78
Two day
C)
A week
D) A Month
E)
Above
Findings-
It was found that 44% respondent said if they have problem in mobile handsets
mobile service center solve problem with in one day, 27% respondent said with in
two days, 24% respondent said with in a week, 14% respondent said with in a
month, 1% said above than a month.
79
b) No
80
8.a
If yes, why ?
a) Bonus talk time
b) Free incoming
c) Cheap price
d) Better service and cheap handsets
FindingsIt was found that 15% respondent like CDMA connection because of bonus talk
time, 27% respondent like CDMA connection because of free incoming, 23%
respondents like CDMA connection because of cheap handsets and free
connection, 35% respondents like CDMA connection because of better service
and cheap handsets.
81
8.b
If no, why ?
FindingIt was found that 26% respondent do not like CDMA phone connection because
of limited choice of handset in this category, 10% respondent do not like because
of limited schemes in CDMA phone connection, 23% respondent said that
CDMA handset is not attractive than GSM handsets, 44% respondent do not like
because they thinks after purchasing CDMA phone, they have no option to
change their mobile connection and handsets.
82
b) TATA Indicom
Findings-
It was found that 69% respondent have reliance connection with CDMA phone,
31% respondents have TATA Indicom.
83
b) TATA Indicom
Findings-
It is found that 60% reliance give more advertisement, 40% Tata Indicom.
84
11. What is the most effective and attractive medium used by it?
a) Television
b) Radio
C) Hoardings
F) Canopies
c) News papers
d)Magazines
Findings-
It is found that the most effective and attractive medium used by CDMA mobile
phone connection companies is hoarding with 40%, 30% respondent says
television, respondent says 20% canopies, 16% in newspaper,3% magazines,
1%radio.
85
12. What will you do after end of given bonus talk time and free
incoming period?
a) Continue to it.
b) Re-purchase this scheme.
c) Purchase other companys scheme.
Findings-
Its found that 50% Respondents like to continue their handsets after end of given
bonus talk time and free incoming period, 20% purchase other brands handsets,
30% would repurchase same schemes.
86
Findings-
Its found than 37% respondents like handsets between Rs.2001 to Rs.4500, 20%
Respondents like handsets between Rs.4501 to 10000,20% respondents like
handsets less than Rs2000,13% Respondents like handsets above to Rs.10001.
87
Constraints Limitation And Alternative Methodologies:Though the group and segments for the analysis were pre determined but there
were certain factors that posed difficulties for successful completion of the
project. Due to these limitation at times I had to re accumulate all my energy and
stamina to overlook all the hurdles and work new zeal without external support
and encouragement.
The following were the limitation.
Since the study was done in localized area so the sample selected my not
be truly reprehensive of entire universe.
The period of survey was very small and sample is of quit less so
interpretation is subject to further development.
Through it is around that the information given by the respondents are
authentic and to the best of their knowledge, yet the place (exclusive
showroom) could have some effect on response.
Information provided by the respondents might be biased in same cases as
they might had been influence by particular brand, which they had made
up in their mind before coming for purchase.
88
89
90
CONCLUSION
India is one of the fastest growing mobile markets in the world. India is to
become third largest mobile population in world by 2007. The growing of
mobile subscriber is 5.5 million in 2013 and increase 100 million subscribers in
2014.
More than two third to mobile subscriptions are with GSM handsets and
rest of the CDMA handsets .We can say 77% subscribers have GSM base
handsets and 23% have CDMA base handsets.
Mobile hone user increase with 86% while 11% people have fixed phones.
The percentage of fixed going down day to day because mobile phones are
easily available in the market.
Seeing the growth of mobile phone industries mobile manufacture give
more attention to develop handset with research and development. They give
more features in their handsets such as camera with zoom, cyber shot, camera
interface, video streaming, internet browsing, FM radio, Music kit that includes
music management software, USB cable and stereo handset, Blue tooth,
interface, e-mail, MP3, high memory space, one touch navigation, SMS etc.
Manufacture also give more attention to its physical attributes such as size,
weight, battery back up, display, sound quality, color etc.
91
93
94
RECOMMENDATION
1. To capture the highest market share need to create a stable brand image
through advertisement, promotional tools, and sponsorships.
2. Target the middle class family to increase business because of rising in
purchasing power of middle class and most of the population comes from
middle class.
3. Introduce mobile handsets in middle price segment (between Rs.2000 to
Rs.10000).
4. Paid special attention to the price, product, distribution channels, and
promotions.
5. Add latest function in handsets, which is unique to other, because 30%
respondent says they give preference to function than others attributes.
6. Manufacture should manufacture more models that give many
option to
95
BIBLIOGRAPHY
Books:---Research Methodology
By Kothari C.R
Websites:---www.zinnov.com
www.India-cellular.com
www.google.com
96
QUESTIONNAIRE
NAME_____________________
AGE_______________________
OCCUPATION______________
1. Are you using Mobile handset?
a) Yes
b) No
b) LG
e) Motorola
F) others
C) Samsung
c)Sony ericsson
b) LG
C) Samsung
c)Sony ericsson
97
e) Motorola
F) others
b) Radio
c) News papers
C) Hoardings
F) Canopies
d)Magazines
b) LG
e) Motorola
F) others
C) Samsung
c)Sony ericsson
7 If your mobile handsets has some minor problem what will you be
do?
d. Continue to it
e. Go to service center
f. Skip to other brand
one day
G) A week
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H) A Month
I)
Above
9a
b) No
If yes, why ?
a) Bonus talk time
b) Free incoming
c) Cheap price
d) Better service and cheap handsets
9b
If no, why ?
e) Very limited choice of handsets
f) Limited scheme
g) Hand is not attractive
h) No option to change connection/handsets
b) TATA Indicom
99
b) TATA Indicom
b) Radio
C) Hoardings
F) Canopies
c) News papers
d)Magazines
13What will you do after end of given bonus talk time and free
incoming period?
d) Continue to it.
e) Re-purchase this scheme.
f) Purchase other companys scheme.
100
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