Professional Documents
Culture Documents
INTRODUCTION OF PROJECT
E-BANKING
Internet Banking System is a system that has been developed in order to help
clients with the daily day-to-day transactions. Internet banking systems
means that clients can now do banking at the leisure of their homes.
Also known as online banking, the system allows both transactional and
non-transactional features.
Online banking or internet banking allows customers to conduct financial
transactions on a secure website operated by the retail or virtual bank
DEFINATION
The use of computers to carry out banking transactions such as withdrawals
through cash dispensers or transfer of funds at point of sale
MEANING OF E-BANKING
1
banking and other electronic transactions. For many people, they believe that
the e-banking will go to the direction of mobile banking. Also, some people
believe that online banking will be the most popular method in the future. In
order for users/customers to use their banks online services, they need to
introcomputers will be their assistant who will assist them in their
transactions and services. Examples of those transactions are paying bills,
attaining information about accounts and loans, and etc. In addition, those
transactions offered by different banks are continuously changing and are
being improved because of some banks wants to attain competitive
advantage with other banks.
The banking industry should always adapt to the new technology today and
basically make the necessary adjustments to gain competitive advantage
with other competing banks. Electronic banking is sometimes defined as the
provision of retail and small value banking products and services through
electronic channels either through mobile devices, Automated Teller
Machines, or even the internet. It is also often used to describe processes in
which customers can perform banking transactions without visiting a
physical institution e-banking made an auspicious debut when automated
teller machines (ATMs) were introduced it revolutionizing how we viewed
the usual, brick-and-mortar bank structure. Today, ATMs have become a
common customer delivery channel that is mainly in urban centers and
sometimes even in the countryside. Aside from ATMs, other innovations
have taken place such as phone and internet banking which again provide
customers the ability to access banking services from various locations and
at a 24-hour by 7- days basis. With these developments, customers are able
to enjoy the many conveniences and lower costs that are offered by the said
3
innovations. However, it can be seen that the poor and low-income segment
is still underserved or do not fully enjoy the benefits of such innovations.
For example, ATMs have a nationwide presence but there is a concentration
in urban areas, which are not easily accessible to those residing in the
countryside. In addition, ATMs would require that you have a bank issued
ATM card. The banks that typically issue ATM cards are the larger banks
with which poor and low income individuals do not transact. The smaller
banks like rural banks do not yet have the vast ATM networks as the bigger
banks. Another example is internet banking services, which has significantly
increased convenience for clients, as they are able to perform certain
transactions without leaving their home or workplace. However, this service
is available only to those who have internet connection or are, at the very
least, computer literate. In the same manner as ATM services, the poor and
low-income clients will not be able to fully enjoy the benefits of this service.
First is the slow processing from the moment you entered a financial
transaction with your bank via the computer. Usually the bank will
require you to submit certain documents like an identification card,
signature and the like. Not only will the bank online require you to
submit documents but also to provide special power of attorney in
cases where you want to do transactions together with your spouse. A
concrete example is when you want to manage all your wealth and
resources together as a couple and you wish to view it online. Certain
technical procedures regarding online banking may be taxing too and
complicated.
Another disadvantage is the so-called learning curve. This means,
banking online especially in locating the sites may be complicated and
hard to find.
Another disadvantage is bank site changes. If this occurs, the bank
will require you to re-enter all your information again and other
related data.
Finally is the trust aspect. Online banking should be entered very carefully
if you wish to enjoy your financial life
BENEFITS OF E-BANKING
For Banks:
6
Price:
In the long run a bank can save on money by not paying for tellers or
for managing branches. Plus, it's cheaper to make transactions over
the Internet.
Customer Base:
The Internet allows banks to reach a whole new market- and a well off
one too, because there are no geographic boundaries with the Internet.
The Internet also provides a level playing field for small banks who
want to add to their customer base.
Efficiency:
Banks can become more efficient than they already are by providing
Internet access for their customers. The Internet provides the bank
with an almost paper less system.
Customer Service and Satisfaction:
Banking on the Internet not only allows the customer to have a full
range of services available to them but it also allows them some
services not offered at any of the branches. The person does not have
to go to a branch where that service may or may not be offer. A person
can print of information, forms, and applications via the Internet and
be able to search for information efficiently instead of waiting in line
and asking a teller. With more better and faster options a bank will
surely be able to create better customer relations and satisfaction.
Image:
A bank seems more state of the art to a customer if they offer Internet
access. A person may not want to use Internet banking but having the
service available gives a person the feeling that their bank is on the
cutting image
For Customers:
7
Bill Pay:
Bill Pay is a service offered through Internet banking that allows the
customer to set up bill payments to just about anyone. Customer can
select the person or company whom he wants to make a payment and
Bill Pay will withdraw the money from his account and send the
payee a paper check or an electronic payment
Other Important Facilities:
E- Banking gives customer the control over nearly every aspect of
managing his bank accounts. Besides the Customers can, Buy and Sell
Securities, Check Stock Market Information, Check Currency Rates,
Check Balances, See which checks are cleared, Transfer Money, View
Transaction History and avoid going to an actual bank. The best
benefit is that Internet banking is free. At many banks the customer
doesn't have to maintain a required minimum balance. The second big
benefit is better interest rates for the customer.
Virtual banks or Internet only banks and may not have physical
presence in a country despite offering different banking services
90
80
70
60
50
use in %
40
30
20
10
0
2008
2009
2010
2011
2012
CHAPTER 2
CONTAIN BANK PROFILE
10
The oldest joint stock bank of the country. Allahabad bank was founded on
April 12 1865 by the group of Europeans at the Allahabad. At that juncture
industry, trade and banking stared taking shape in India.
Allahabad Bank which began operations in 1865, has its head-quarters
in Kolkata is the oldest joint stock bank in India. The bank was founded
in Allahabad in 1865 and as of 31 March 2012 now has over 2500 branches
throughout India. The bank has a branch in Hong Kong and a representative
office in Shenzhen.
Allahabad has adopted CBS (Core Banking Service) since 2006 and has
developed 24 hours connectivity with its 2165 branches across the length
and breath of the country. In 143 years of it existence the bank has come a
long way by developing a wide grip over all the corners of India. At present
the Allahabad Bank has 44 Zonal Offices 6 Staff Training Colleges and 3
Staff Training centers for imparting training centers in India.
11
CHAPTER 3
HISTORY OF ALLAHABAD BANK & E-BANKING
_____________________________________________________
HISTORY OF ALLAHABAD BANK
12
The Oldest Joint Stock Bank of the Country, Allahabad Bank was founded
on April 24, 1865 by a group of Europeans at Allahabad. At that juncture
Organized Industry, Trade and Banking started taking shape in India. Thus,
the History of the Bank spread over three Centuries - Nineteenth, Twentieth
and Twenty-First.
April 24 1865
1920
1923
1969
1989
1991
2002
2006
2007 February
2007 march
Bank's business crossed Rs.1, 00,000 crores mark
HISTORY OF E BANKING
The term online became popular in the late '80s and referred to the use of a
terminal, keyboard and TV (or monitor) to access the banking system using
a phone line. Home banking can also refer to the use of a numeric keypad
to send tones down a phone line with instructions to the bank. Online
13
services started in New York in 1981 when four of the citys major banks
offered home banking services using the videotext system. Because of the
commercial failure of videotext these banking services never became
popular except in France where the use of videotext (Minitel) was subsidized
by the telecom provider and the UK, where the Pestle system was used.
The UK's first home online banking services known as Home link was set up
by Bank of Scotland for customers of the Nottingham Building Society
(NBS) in 1983. The system used was based on the UK's Pestle view link
system and used a computer, such as the BBC Micro, or keyboard (Tan data
Td1400) connected to the telephone system and television set. The system
allowed on-line viewing of statements, bank transfers and bill payments. In
order to make bank transfers and bill payments, a written instruction giving
details of the intended recipient had to be sent to the NBS who set the details
up on the Home link system. Typical recipients were gas, electricity and
telephone companies and accounts with other banks. Details of payments to
be made were input into the NBS system by the account holder via Pestle. A
cheque was then sent by NBS to the payee and an advice giving details of
the payment was sent to the account holder. BACS was later used to transfer
the payment directly.
Stanford Federal Credit Union was the first financial institution to offer
online internet banking services to all of its members in October 1994.
Today, many banks are internet only banks. Unlike their predecessors, these
internet only banks do not maintain brick and mortar bank branches. Instead,
they typically differentiate themselves by offering better interest rates and
more extensive online banking features.
14
E-BANKING IN INDIA.
The Reserve Bank of India constituted a working group on Internet Banking.
The group divided the internet banking products in India into 3 types based
on the levels of access granted. They are:
15
16
CHAPTER 4
E-BANKING IN ALLAHABAD BANK
17
usage in %
40
20
0
E-banking does offer many benefits for both banks and their
customers. It is a media that is very helpful for financial transactions.
Starting from the transfer money, pay various bills (electricity, telephone)
E-banking refers to electronic banking. It is like e-business in banking
industry. E-banking is also called as virtual banking or online banking. Ebanking is a result of the growing expectations of banks customers.
E-banking involves information technology based banking. Under this
I.T. system, the banking services are delivered by way of a computercontrolled system.
18
1. E-PAYMENT :Introduction:
An e-commerce
payment
system facilitates
the
acceptance
operate without supporting credit and debit cards due to their widespread
use. Increased security measures include use of the card verification number
(CVN) which detects fraud by comparing the verification number printed on
the signature strip on the back of the card with the information on file with
the cardholder's issuing bank. Also online merchants have to comply with
stringent
rules
stipulated
by
the
credit
and
debit
card
issuers
(Visa and MasterCard) this means that merchants must have security
protocol and procedures in place to ensure transactions are more secure. This
can also include having a certificate from an authorized certification
authority (CA)who provides PKI(Public-Key infrastructure) for securing
credit and debit card transactions
E-Payment facilitates payment of direct taxes online by taxpayers. To
avail of this facility the taxpayer is required to have a net-banking account
with any of the Authorized Banks.
Electronic payment system - the system of non-cash transactions,
placement of contracts and money transfers between sellers and purchasers,
banks and their clients, with the help of means of electronic communications
using information encoding and its automatic processing
transactions
only
for
the
sites
specified
on
its
website
20
Service Provider however it will not be held responsible for any information
content on any other site.
E-Payment of Taxes:
Allahabad Bank provides the facility of payment of Direct and
Indirect Taxes on internet through NSDL site. Allahabad Bank will execute
the instructions for such transactions coming from the NSDL site and will be
responsible for debiting the applicants/users account and arrange for
depositing the tax and submitting the reports to the concerned Government
Authorities as per the prevailing guidelines. Allahabad Bank may also
provide the facility for e-Payment of other taxes like VAT etc. in future.
Direct debit to the account will be allowed as per e-Payment instructions
received through internet from the applicant/user subject to availability of
sufficient balance in the account of e-Payment applicant/user. The
applicants/users account will be debited for the instructions effected using
the e-Payment facility and Bank will reject the instruction if sufficient
balance is not available in the account. If the balance is insufficient, the
Bank will not remit the fund to the concerned authorities, as applicable,
through its branch and Allahabad bank shall not be held responsible or liable
in any manner whatsoever. The applicant/user shall keep sufficient funds in
its account to successfully meet the required transaction. The challan issued
by such facility will hold good only after realization of fund from the
account. The Challan Identification Number (CIN) will be allotted to the
customers only after realization of fund from the account.
Direct taxes
21
22
Objective:
The objectives of the NEFT System are:
To establish an Electronic Funds Transfer System to facilitate an
efficient, Secure, economical, reliable and expeditious system of funds
transfer and Clearing in the banking sector throughout India, and
23
24
3. RTGS
You can transfer money from your Allahabad Bank account to accounts in
other banks using the RTGS/NEFT service. The RTGS system facilitates
transfer of funds from accounts in one bank to another on a "real time" and
on "gross settlement" basis. This system is the fastest possible interbank
money transfer facility available through secure banking channels in India.
RTGS transaction requests will be sent to RBI immediately during working
hours post working hours requests are registered and sent to RBI on next
working day. You can also schedule a transaction for a future date. You can
transfer an amount of Rs.1 lac and above using RTG System.
National Electronic Funds Transfer (NEFT) facilitates transfer of funds to
the credit account with the other participating bank. RBI acts as the service
provider
and
transfers
the
credit
to
the
other
bank's
account.
In order to transfer the funds to an account with other bank, kindly ensure
25
that the bank branch of the beneficiary is covered under the RGTS/NEFT
payment system. It is recommended that you choose the Bank/ Branch from
the drop down option provided under the link "Add Interbank beneficiary".
Registration by the User. Allahabad Bank shall specify from time to time the
limit for carrying out various kinds of funds transfer or any other services
through Internet Banking & Phone Banking. The said facility will be
provided as per conditions specified by Allahabad Bank from time to time. If
funds transfer facility is made available to the user, it may be used for
transfer of funds from user account to his other accounts or to third party
accounts, maintained at Allahabad Bank or at any other Bank which falls
under the network of Reserve Bank of India's Electronic Fund Transfer
system/RTG. Allahabad Bank shall not be liable for any omission in making
all or any of the payments or for late payments due to circumstances beyond
its
reasonable
control
including
non-confirmation
of
Beneficiary
Registration. Allahabad Bank reserves the right to charge the Applicant for
the use of funds transfer by giving due notice on the website about such
charges. In case of accounts where loan/overdraft limits are sanctioned, the
applicant undertakes that all debits made to such accounts through Internet
Banking shall be as per the sanctioned terms and the applicant shall ensure
that no conversion/diversion of funds take place through the loan accounts.
Applicant can make transactions with maximum limits of Rs.2 lakhs per day.
The funds transfer limit per day fixed for an applicant may vary from
applicant to applicant depending on the conduct of their account assessed by
the Bank. Bank may at its discretion change the limit from time to time and
may notify the same.
27
5.
ATM
(AUTOMATIC
TELLER
MACHINE)
Introduction
An automatic teller machine (ATM) allows to customer to conduct
their banking transaction from almost every other ATM in the world. ATMs
are electronic machines, which are operated by a customer himself to deposit
or to withdraw cash from bank. For use Allahabad bank ATM, an ATM card
obtains by customer from bank. Allahabad bank ATM provides service round
the clock.
An automated teller machine or automatic teller machine(ATM) is an
electronic computerized telecommunications device that allows a financial
institution's customers to directly use a secure method of communication to
access their bank accounts, order or make cash withdrawals (or cash
advances using a credit card) and check their account balances without the
need for a human bank teller. Many ATMs also allow people to deposit cash
or cheques, transfer money between their bank accounts, top up their mobile
phones' pre-paid accounts or even buy postage stamps. On most modern
28
ATMs, the customer identifies him or herself by inserting a plastic card with
a magnetic stripe or a plastic smartcard with a chip that contains his or her
account number. The customer then verifies their identity by entering a pass
code, often referred to as a PIN (Personal Identification Number) of four or
more digits. Upon successful entry of the PIN, the customer may perform a
transaction. The growth of ATMs has rapidly grown in the public places
around the globe.
ALLAHABAD BANK INTERNATIONAL DEBIT CUM ATM CARD
Allahabad bank the oldest bank in India is offering ATM services to
its customers in 110 cities & town spread all over the country. The ATM
automatic teller machine offer the convenience of banking 24 hours a day, 7
days a week, 365 days a year. Our bank is also a member of VISA & NFS
network thereby enabling our customer to access a wide network of ATM in
India and abroad.
With this card there is no need to carry cash in your wallet and you
need not fear of overspending on your credit card you can now withdraw
cash and make purchases anytime you wish to.
ATM Safety Measures
Confidentiality of PIN is utmost necessity. Neither writes your PIN
anywhere nor discloses to anybody howsoever close he may be to
you. Always memorize the PIN.
Change your ATM PIN frequently.
Stand close to the ATM machine while using ATM so that no one can
peep at your PIN as you enter it.
Taking help from strangers for using the ATM should be avoided.
29
Press the 'Cancel' key and take your card back before moving away
from the ATM.
Transaction slip should be destroyed if of no future use.
Try avoiding using ATM which is situated in isolated location.
On loss of ATM card, report immediately to branch as well as toll free
phone number for blocking the same. The toll free phone number
(1800220363) is available to each ATM site.
In case ATM card get stuck in the ATM, contact the bank immediately.
Be wary of anything about the ATM machine that looks out of the
ordinary, such as odd looking equipments or wire attached to the
device mainly near ATM card slot.
One should check their Bank A/c regularly to make sure that there is
no unusual/ unauthorized transaction.
If you see anything unusual or suspicious around an ATM or if you
find unauthorized ATM transaction on your Bank account,
immediately contact your home branch/ local law enforcement
agency.
Update your current mobile phone number and E-Mail address with
your Branch for getting SMS alert on Credit/Debit to your account
and E-Mail alert for other communications.
30
6. CREDIT CARD
Introduction:
Plastic money was a delicious gift to Indian market. Giving respite
from carrying too much cash. Now several new features added to plastic
money to make it more attractive. It works on formula purchase now repay
later. There are different fact of plastic money credit card is synonyms of all.
A credit card is a card or mechanism which enables cardholder to purchase
goods, travel and dine in a hotel without making immediate payment. The
holder can use the card to get credit from bank upto 45 days. The credit card
relieves the customer from the botheration of carrying cash.
The credit card enables the cardholders to:
Purchase any item like clothes, jewelers, railway/air tickets, etc. Pay bills
for dining in a restaurant or boarding and lodging in hotel Avail Of any
service like car rental, etc
Credit card is financial instrument, which can be used more than once to
borrow money or buy products and services on credit. On the basis of their
different kinds like classic, gold, silver. It is a normal card whereby a holder
is able to purchase without having to pay cash immediately.
Credit card offered by Allahabad bank:
The Allahabad Bank offers International Credit Card. The minimum
income eligibility for the Allahabad bank Credit Card for the public
limited employees is sixty thousand for per annum. The minimum income
eligibility for the Allahabad bank Credit Card for self employed is sixty
31
thousand per annum. The minimum income eligibility for the Allahabad
bank Credit Card for the salaried is also sixty thousand per annum
Fees and Charges
the fee for joining for the Allahabad bank credit card is hundred
rupees.
The fee per annum for the Allahabad bank credit card is two fifty
rupees.
There is no fee for add on card, card replacement, photo card and for
renewal.
The transaction fee for cash advance is 2.5 percent on the transaction
amount.
InterestRate
The interest rate for the Allahabad bank credit card is three percent per
month. The maximum credit days are forty days. The effective interest
rate per annum is forty two percent. The minimum payment per month
is ten percent of the total outstanding amount. The interest rate for
cash advance of the Allahabad bank credit card is 2.5 % per month.
If your Allahabad bank Credit Card is lost then it should be report it as early
as possible if not the liability charges of rupees thousand are collected. The
Insurance covered for Allahabad bank credit card are air accident cover and
general accident cover. No insurance are covered for add on card.
32
35
7. DEBIT CARD
Debit card may also allow for instant withdrawal of cash, acting as the
ATM card for withdrawing cash and as a cheque guarantee card. A debit card
also known as a bank card or check card is a plastic card that provide an
alternative payment method to cash when making purchases.
A debit card is issued on payment of a specified amount by the issuing
company like a telephone company to a customer on cash payment or on
debiting his account by a bank. Thus it is like an electronic purse, which can
36
be read and debited by the required amount. It may be noted that while
through a credit card, the customer first makes a purchase or avails service
and pays later on, but for getting the debit card, a customer has to first pay
the due amount and then make a purchase or avail the service. For this
reason, debit card are not as popular as credit cards.
Advantages of Debit Card.
A customer who is not credit worthy and may find difficult or
impossible to obtain a credit card can more easily obtain a debit card,
allowing him/ her to make plastic transactions
Like credit card, debit cards are accepted by merchants with less
identification and scrutiny than personal checks, thereby making
transaction quicker and less intrusive. Unlike personal checks,
merchants generally do not believe that a payment via a debit card
may be later dishonored.
For most transactions, a checks card can be used to avoid checks
writing altogether. Check cards debit funds from the users account on
the spot. Thereby finalizing the transaction at the time of purchase,
and bypassing the requirement to pay a credit card bill at a later date.
Unlike a credit card, which charge higher fees and interest rates when
a cash advance is obtained, a debit card may be used to obtain cash
from an ATM or a PIN- based transaction at no extra charge, other
than a foreign ATM fee.
Disadvantages of the debit card.
Use of a debit card is not usually limited to the existing funds in the
accounts to which it is linked.
37
8. E-TRADE
At Allahabad bank, it is our constant endeavor to bring to you the
exemplary products and services to serve you better. In todays time, the
equity market offers a range of trading and investment opportunities. To
unlock these opportunities for our customers, we are proud to introduce a
unique 3 in 1 account. With this 3 in 1 proposition saving/ current account
and demat account offered by Allahabad bank will be linked with online
trading
Triple advantages of 3 in 1 account
Allahabad bank integrates the above three accounts under one
Allahabad bank e-trade facility to have a seamless experience for customer
38
while they invest and transact in the stock markets. Given below are few of
the features & benefits customer can avail of.
Features & benefits
Trade on multiple platforms (Online, Mobile and Offline), all at one
go!
Simply log on to Allahabad bank website www.allahabadbank.in click
in AllBank e-Trade. Enter user id and password and start the trading
by lien marketing of funds in bank account for placing a buy order
and allocating the securities marks in customers demat account will be
removed after market hours.
Customers can now have a full control over their funds and can also
make use of the unutilized funds after the trading hours with lien
marking of funds facility.
Customer can select the equity and number of shares he intends to sell
and to that extent the shares get blocked in the demat account
maintained with the bank with DP Lien facility
Convenience of executing instant trade without the hassle of
transferring funds from bank account to trading account and vice
versa
Smart and convenient ways to buy and sell shares through demat
account, basket order, cover order etc.
Quality research and advisory support from aditya Birla money can
help you take informed decision
Call and trade facility at no additional cost to place orders anytime,
anywhere.
Access to the latest corporate news, technical analysis, research news.
Generate/ view/ print account related reports and details
High and multiple level of security ensure security of customer data
and transactions at all times.
39
9. MOBILE BANKING
Introduction:
Mobile bankingalso known as M-banking or SMS banking is a term used for
performing
balance
checks,
account
transactions,
payment,
credit
40
According to this model mobile banking can be said to consist of three interrelated concepts:
Mobile accounting
Mobile brokerage
Mobule financial information services.
Account information
Mini-statements and checking of account history
Monitoring of term deposits
Access to loan statements
Access to card statements.
Mutual funds/ equity statements.
Insurance policy management.
Pension plan management
41
Status on cheque
Stop payment on cheque
Ordering cheque books.
Balance checking in the accounts.
Recent transaction.
Due date of payment
Blocking of card.
PIN provision, change of PIN and reminder over the internet.
43
Banks
websites
www.allahbadbank.com
and
47
11.TELEPHONE BANKING
Meaning
48
49
PRIVACY POLICY
51
52
CHAPTER 5
DATA ANALYSIS
54
1. User of e banking
user of e-banking
yes
no
Majority of the customer are now opt online bill payment. The bank
customer now using online bill payment
4. Satisfied customer
satisfied customer
yes
no
CHAPTER 6
56
FINDINGS
1. In the users ratio of internet banking 80% of customer are using this
service
2. The services that are mostly used by maximum customer are
transaction, bill payment, shopping etc
3. The mode of transaction that a customer used more oftenly is through
cash. Cheque, & e-banking
4. Customer is fully satisfied with e-banking service offered by
Allahabad bank
CHAPTER 7
RECOMMENDATION & SUGGESTIONS
57
CHAPTER 8
CONCLUSION
58
CHAPTER 9
BIBLIOGRAPHY
59
https://www.allbankonline.in/
https://www.allahabadbank.in/english/Internet_Banking.aspx
en.wikipedia.org/wiki/Online_banking.in
http://en.wikipedia.org/wiki/Online_banking
www.dhingana.com/.../allahabad-bank-internet-
banking...allahabad-/226.com
http://myiris.com/cards/scheme.php?
ati=International&bran=India+Card&cat=CREDIT&fc=ALLBANK&
typ=Master.
https://www.allbankonline.in/.
CHAPTER 10
ANNEXURE
Personal details
Name
Date of birth
Gender
: Male
Female
Bachelor
Masters
No
_____________________________________________________________
1. What were your reasons for choosing online banking?
Convenient
service
to save time
24 hr
weekly
monthly
Never
3. How long have you been using the WWW?
Less than 1 month
months
1 to 6 months
7 to 12
1 to 4 times
5 to 8 times
61
9 to 12 times
over 12 times
1 to 4 times
9 to 12 times
over 12 times
5 to 8 times
1 to 4 times
9 to 12 times
over 12 times
5 to 8 times
7. What is the main reason that you typically visit your bank branch
(please choose the single most important reason)?
Make a deposit
Investment advice
inquiry Cash withdrawal
other
Balance
No
1 to 4 times
over 12 times
5 to 8 times
Agree
Neutral
Strongly Disagree
62
Agree
Neutral
Strongly Disagree
Agree
Strongly Disagree
Neutral
Agree
Strongly Disagree
Neutral
Agree
Neutral
Strongly Disagree
15.In the past five years, other than for geographical relocation, how
many times have you switched to a different bank?
Never
Over 8 times
1 to 4 times
5 to 8 times
16.Do you have a bank account for which you interact with your
bank mostly through a WWW browser?
Yes
No
63
Dont Know
Not Applicable
19.What was the single most important reason that you chose this
particular bank as your Internet bank? (please choose one)
I have a traditional bank account with the same bank
The brand name of the bank
The excellent service offered by this bank
20.What are the main reasons that you have not opened an Internet
bank account yet? (check all that apply)
Under age
never heard of Internet banking
Concerned about security
Don't see any real value in having this type of account
Too new. I would like to see how it works, and then I may open an
account
Not available through my bank
Haven't taken time to open an account
- _________________________________
Yes
No
No
No
No
V) Mobile Banking
Yes
No
No
66
11) How Many Customers Are Still Using Traditional Way Of Banking
Transaction?
A) 25%
B) Below 50%
D) 75%
E) Above 75%
no
In-person
Other
Retain customer
Competition
Customer request
8. Are you allowing customer to advertise on the banks web site?
Yes
no
no
no
no
no
Yes
no
17.If customer forgotten login and password then what do they do?
________________________________________________________
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18.Are There Fees for Internet Banking and Bill Pay?
Yes
no
no
no
no
no
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