Remote Access for Partners to Customers

Landscape
SAP Support Infrastructure
March 2011

Remote Access to customers network

Remote access interlinks customers network with SAPs backbone and
accelerates issue resolution and delivery of support services and reduces costs.
Security issues are covered
Customer has full control and opens connections
Every remote connection to a customer system is logged
Various encryption mechanisms are available

2011 SAP AG. All rights reserved.

SAP Global
Service
Backbone

SAProuter

SAProuter

SAProuter

SAP customers have to establish a remote connection once

Remote Access is extended to partners using SAP

Solution Manager
Remote access capabilities have been extended to partners
Using SAP Solution Manager partners can get access to customer systems
Following connection types are available: Security issues are covered

2011 SAP AG. All rights reserved.

SAP Global
Service
Backbone

SAProuter

SAProuter

SAProuter

SAP GUI connection

Netviewer (tool offering collaboration and application sharing capabilities)
http access (planned)

Partners Remote Access to Customers Network

Remote access capabilities have been

extended to partners

Using SAP Solution Manager partners can

get access to customer systems
SAProuter

Security issues are covered for

SAP GUI connection
Netviewer
http access (planned)
SAP Global Service
Backbone

2011 SAP AG. All rights reserved.

SAProuter

SAProuter

SAProuter

SAProuter

Preview: Access to logon details and customers system

data information I
Partner works on Incident
Action Show Customer Data

2011 SAP AG. All rights reserved.

Customers contact persons, technical details /system

data)

2011 SAP AG. All rights reserved.

Display customers logon details

2011 SAP AG. All rights reserved.

Remote Connection to customers system I

1) Partner works on Incident
Action Customer Connection via SAP Service Backbone

2011 SAP AG. All rights reserved.

Remote Connection to customers system II

2) Partner connects to SAP Service Backbone and can view
open service connection

3) Partner selects connection type - Connection to customer is

established

2011 SAP AG. All rights reserved.

Remote Connection to customers system III

3) Partner selects connection type - Connection to customer is established

SAP GUI
2011 SAP AG. All rights reserved.

Netviewer
10

How to set-up Remote Connection for Partners

Prerequisites for SAP Partners:

SAP Solution Manager SP15
Remote connection from partner to SAP via SAProuter sapserv1 (only VPN supported, see
details at http://service.sap.com/access-support) (connection customer to SAP may be any)

Required configuration steps:

Configure SAP Solution Manager:
see details in Note 1124718 - ISV/VAR: Connection to end customer as of SolMan
4.0 SP15
Contact SAP:
Create ticket at component XX-SER-NET-SGT with Short Text Customer access for
partner via SAP Service Backbone
Provide public SAProuter IP address which is used for access to SAP Service Backbone.

2011 SAP AG. All rights reserved.

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Thank You!