An IBM Proof of Technology

IBM Business Process Manager v8.5

An Overview

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Agenda

IBM BPM V8.5 Product Overview

Summary of the key capabilities

IBM BPM 8.5 Mobile Enhancements

Smarter Process in the Cloud

Industry References

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IBM Approach to BPM

Model-driven Automation +
Collaboration & Sharing

Simplified Experience to
Maximize Business
Participation

Powerfully Simple
Enterprise-Wide
Visibility, Scalability,
and Governance

Accessible Anytime,
Anywhere
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IBM Smarter Process Platform:

Business Process & Decision Management

IBM Software

Blueworks Live: cloud-based business process MODELLER. The product integrate social
networking principles with business process modeling.

IBM Business Process Manager: a comprehensive BPM platform giving you visibility and
insight to manage business processes. Enables you to discover, document, automate, and
integrate business processes.
Other related products:

Operational Decision Manager: provides the power to intelligently automate a wide range
of decisions across business processes and applications.

Business Monitor: a cross-process, cross-system comprehensive business activity
monitoring (BAM) software that provides real-time operational visibility and actionable
insights to improve business outcomes.
Work together to deliver effective solutions for business operation improvement

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Obstacles to Scaling Up BPM Success 4

Developer Productivity

Managing Assets &

Dependencies

Multiple dev teams

Multiple dev systems
Parallel development

1000s of application assets

Growing disorganization
Poor reuse

Many
Assets

Complexity of
Process Lifecycle

Many
Authors

Many Processes

100s -1000s of projects

Multiple versions per project
Dozens of servers in multiple environments
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BPM Leverages SOA Infrastructure

Finance
& Ops

Invoice
Reconciliation
Teams
Customer
Service

Executive
Management

Account
Administration

BPM

IBM Business
Process Manager
Advanced Edition

SOA

Systems

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IBM Business Process Manager V8.5

IBM Software

Components

Social Collaboration
Mobile App

Portal

Dashboards

Coaches

Mobile
Toolkit

Process Server
Core BPM
BPMN

Process Rules

Advanced Automation & Integration

Performance
Data Warehouse

BPEL

Shared Assets

Process Center
Process Designer /
Optimizer

Integration

Adaptors

Server Registry

Versioned Assets

Process Center
Console

Network Multiple Process Centers

Integration
Designer
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IBM BPM Shared Model Architecture

Process Developers

Business Modelers
Service & Integration Development

Process & Rule Modeling

Shared Process
Model
Managers / Analysts

Users

the picture IS
the process
Business Monitoring & Optimization

Task Portal & Forms

Single shared process model assets are always in synch

Single integrated platform everything you need in one offering
Lower technical effort less development time, cost, risk
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IBM BPM provides governance of entire BPM lifecycle

Business & IT Authors

IT Developers

Enables collaboration between business authors and IT developers

Maintains dependencies between components in composite BPM Process Applications and
reusable Toolkits

Allows single-click deployment of process apps to run-time servers and displays status of
running process apps on each server

Includes execution environment for development and testing

Multiple Process Center support including the ability to search and share content between
process centers

Enhanced Governance capabilities including user-defined processes for snapshots and
deployment events
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IBM BPM

Based on the BPMN 2.0 Standard
Ease of adoption

Single Interface that enable business process authors and analysts to:
Model and implement
Simulate
Inspect and debug
Examine process performance
Automatically optimize

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IBM BPM Integration Designer

Authoring of complex
integrations and fully automated
Straight-Through Processes
To support integration needs
of Process Apps authored in
Process Designer

Eclipse-based Integration
Designer makes it easier to:
Build reusable SOA services
Orchestrate existing services
Access backend systems

Oriented to the more technical
integration specialist

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IBM BPM
End User Experience

Powerful BPM UI Capabilities

Web 2.0 Process Portal delivering a highly collaborative work experience with
increased social capabilities and visibility for knowledge workers
Coach Designer with the ability to create and reuse custom, user-defined Coach
controls, sections and templates
Coach Designer promotes User Interface (UI) reuse and maximizes UI
development productivity
Improved business process outcomes by significantly enhanced support for out-ofthe box and custom dashboards
Real-time dashboards provide out-of-box visibility into work-in-progress
Expanded REST/JSON API for mobile application development

Additional powerful UI features
IBM Business Space UI framework - for creating an integrated and customized user
experience
Federated task view for performing tasks, managing work items, tracking
performance and responding to events-all in real time
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Consistent Document Management

Uniform storage and access of process-related documents
New internal repository provides the same CMIS-based access as external ECM
systems
CMIS Toolkit now delivers a single, consistent way of accessing all process
documents
Migration / backward compatibility with previous IBM BPM versions

Content Management Interoperability Services

CMIS Toolkit

Document List

Document Viewer

C/R/U/D services

C
M
I
S

External
CMIS
repository
Internal
CMIS
repository

External
CMIS
repository

FileNet CM
IBM CM8
Alfresco
SharePoint

External
CMIS
repository
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IBM BPM 8.5 Mobile Enhancements

Where we were as of 8.0.x :
Full complement of REST APIs
An IBM BPM iOS app in the iTunes App Store

Native Objective C app using iFrame for Coaches

A sample hybrid app (Android, iOS) in BPM Samples Exchange

Built with IBM Worklight, using iFrame for Coaches

Summary of enhancements in 8.5 for developing mobile clients
Entitlement for IBM Worklight Enterprise Edition Environment for development
New mobile toolkit with optimized mobile coach views in BPM Samples Exchange

Written using dojox.mobile

Will require 8.5 due to some required coach changes including dojo level
and better support for transitions
Content to include: Location / Map, Camera, Mobile view layout, UI controls,
illustrative sample process, Worklight BPM Adapter to call BPM REST APIs

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IBM Operational Decision Manager

Automate and govern repeatable decisions

Provides an elegant development environment, along with dedicated, business user
interfaces, for automating and governing frequently occurring, repeatable business decisions
across processes and applications.

Helps support the smart in Smarter Process, supporting decision automation inside
business processes, mobile applications and cloud environments.

Provides an integrated repository and management components, allowing subject matter
experts to maintain and govern their business decisions.

Provides the runtime components to automate decision logic, enabling the detection of
business situations and precise response based on the context of the interaction.

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IBM Business Monitor

IBM Business Monitor provides detailed business activity monitoring to help improve
business agility. It offers customizable dashboards, notifications and alerts to provide near
real-time visibility into business operations, transactions and processes for better business
insights. IBM Business Monitor helps identify evolving business opportunities, trends and
issues through statistical analysis of current and historical data.

Provides near real-time calculations and analysis that provide insights into business
activities.

Customizable dashboards that display current, historical and predictive information.

Automated notifications and alerts that help you respond to evolving business trends and
issues.

Visibility across disparate business systems that span multiple applications and products.

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Smarter Process Cloud Overview

There are three Smarter Process cloud offerings:
IBM Blueworks Live
Public Cloud

Process & Decision

Discovery

IBM BPM on Cloud

Public Cloud

Process Orchestration
& Optimization

IBM BPM Application Pattern

IBM ODM Application Pattern
Private Cloud

Process & Decision Built-in Expertise

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Blueworks Live

Capturing processes: provides various tools using the collaborative principles to discover
those processes with maximum accuracy. Blueworks Live uses a of elements from the
BPMN 2.0 notation.

Data import and export: Blueworks Live allows users to import diagrams from Microsoft
Visio. In terms of export, users can automatically generate outputs in Microsoft Office
products.

Centralized collaboration: uses many social networking features, enabling team
collaboration: Instant messaging, Live news feeds, Commenting (process changes)

Automating simple processes: Blueworks Live provides its users also with automate process
feature, used for ad-hoc processes governance. Instead of using e-mails to communicate
certain agendas, in-built workflow is used, so all the information is contained in one place,
and all the involved people are notified in the moment, when their participation is required.

Over 300,000 business assets.

Free Trial: https://www.blueworkslive.com/signup/trial
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Industry References
Banca:

BBVA: proceso operativo del rea Corporate & Investment Banking para la ayuda a la toma
de decisiones, consiguiendo realizar decisiones con mayor facilidad y seguridad integrado
en la plataforma tecnolgica de BBVA CIB.

CaixaBank: proceso Hazte cliente de captacin de clientes por Internet, consiguiendo
reducir el tiempo necesario para realizar la contratacin de 60 das a 21 das en el 90% de
los casos.

Banco Espirito Santo: ha permitido la reestructuracin de los procesos claves. Permitiendo
el acceso a usuarios de negocio de forma fcil y con la mnima intervencin de TI.
http://www.youtube.com/watch?v=Uk-nENml30M

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Referencias por Industria

Farma

Laboratorios Hipra: consigui la reduccin de costes por lotes defectuosos. Vea aqu el
caso completo: http://ibm.co/1aqnuzZ

Alliance Healthcare: optimizacin del proceso de gestin de incidencias, consiguiendo
pasar de una resolucin de incidencias de 2 das a 7 horas y un ahorro de costes del 47% y
un cumplimiento SLA del 100%.. http://bit.ly/1aTYPbp

Seguros

Allianz: ha mejorado la visibilidad y eficiencia en la gestin de reclamaciones al
implementar IBM BPM.

Allianz: ha acelerado el procesos de deteccin de fraude en un 50% y aumenta la
productividad de los empleados en un 60%
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Referencias internacionales
Brasil:

Confederao Nacional das Empresas de Seguros Gerais, Previdncia Privada e Vida,
Sade Suplementar e Capitalizao: ha reducido el tiempo de gestin de reclamaciones
en un 95%, aumenta 50 veces la capacidad de transacciones y reduce los costes operativos
con IBM BPM.

Banco Fibra: ha mejorado sus ventajas competitivas y agilizado su proceso de solicitud de
crdito.

Mxico:

Instituto de Tecnologa de Monterrey: ha mejorado la eficiencia operativa y el tiempo de
lanzamiento de nuevos servicios, as como mejora la gestin de los sistemas.

Centro Mdico ABC: ha logrado implementar procesos giles en la resolucin de
problemas y mejorado el cumplimiento regulatorio e intercambio de informacin.
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