Teresa A.

Klaft
3556 N. Duke Ave., #168
Fresno, CA 93727
(559) 353-2169 (Home)
(559) 720-0463 (Cell)

OBJECTIVE

Position in a challenging and rewarding customer service area.

SKILLS

Excellent customer service skills.

Willingness to take on added responsibility.
Strong sense of ethics.

EMPLOYMENT HISTORY

12/08 - 10/09 Wal-Mart, 8900 Old Seward Hwy, Anchorage AK 99515, Cashier.
• Interacted politely and effectively with Customers and Associates by demonstrating Wal-Mart Culture,
including the Ten Foot and Sundown Rules. Talked with, listened to, or signaled others to effectively
exchange information; received or gave direction; and effectively worked as part of a team by responding to
assistance requests throughout the facility.
• Operated all cash register equipment, to quickly and accurately process Customer transactions while
following Company procedures, including those related to coupon redemption, state benefits programs, and
age-restricted items. Utilized UPC code listing of large items and bagged goods to complete register
transactions. Maintained appropriate cash levels in register drawers and appropriate supplies at register area.
• Communicated and responded effectively to Customers to answer questions, locate merchandise, and
provided requested assistance and greeted each Customer by name when possible.
• Deactivated security devices on merchandise and bagged Customer merchandise appropriately. Monitored
area for signs of shrink and potential security risks, such as inspecting merchandise that appears to have been
tampered with or opened, and contacted management and/or In-Store Loss Prevention when problems are
identified.
• Maintains the overall appearance of the register area by regularly pulling merchandise from register area,
shelves, and risers; bringing it forward on displays or side counters; stocking and handling register
merchandise and damaged goods; and resolving UPC code/price problems.

12/07- 05/08 Carrs Huffman #1813, 1501 Huffman Road, Anchorage, AK 99515.Worked at the Customer Service
Counter. Duties included helping customers with a wide range of needs including, but not limited to,
refunds, renting DVDs, money orders and providing secondary assistance to customers who could not be
helped by cashiers. Was looked upon as the main focal point for customers needing assistance.
09/06 - 09/07 Albertsons, Inc. Pharmacy, 11475 E. Via Linda, Scottsdale AZ 85259. Pharmacy Technician
Trainee. Duties included: inputting prescriptions, working the pick up window, as well as the drop off
window, rewrites, interaction with health insurance companies via phone, faxing patients’ doctors refill
requests, prior authorizations, and other miscellaneous related prescription problems. I completed daily
inventory reports, filing hard copies, and inventory stocking. I took care of all customer service problems, as
well as calling to advise patients of changes, prescriptions available for pick-up, refills, etc

1990-2000 Alaska Airlines, Los Angles, California/Anchorage, Alaska, Customer Service Agent / Cargo
Representative, duties included: assisting passengers needs, ticketing, boarding, operating jet ways to and
from plane, handling passengers problems due to any airline situation, handled passengers with lost baggage.

Transferred in 1991 to become a Cargo Specialist in Anchorage, Alaska, handled customers phone calls,
booked freight, assisted customers at cargo counter with Airway Bills, also handled small packages
 (GOLDSTREAKS) also was load control agent, communicated with ground operations for weight and
balance to be able to load plane with cargo and gold streaks, I was also reasonable for tracking freight and
gold streaks to the customers satisfaction. Computer experience on SABRE, ISAAC.

02/89 – 02/90 ERA Aviation, Anchorage, Alaska, Ticket Agent, duties included: Organizing gate area to ready for
outbound flights, deplaning of passengers, handwriting tickets, handling lost freight, balancing the cash
drawer, making reservations, public relation. Computer experience on Alice system.

07/88 – 02/89 National Car Rental, Anchorage, Alaska, Car Rental Representative Agent, duties included: Filling
contracts, answering multi-line phones, balancing cash drawn, public relations, filling out forms; some
organizing skills were required.

11/86 – 01/89 Pay N Save Corporation, Anchorage, Alaska. Cashier, duties included: Extensive customer service
and monetary transactions. Responsible for organizing my department. I was awarded a “ Certificate of
Outstanding Performance.” Advanced to Assistant Bookkeeper – duties included: Balancing safe and 15 till,
posted accounts receivable, did financial reports, 10-key by touch, handled NSF and credit card collections,
responsible for change drawer and overseeing cashier management training.

10/85 – 10/86 Fantasy Works Boutique, Anchorage, Alaska, Customer Service Representative.

10/84 – 04/85 7 Rivers, Hospital, Crystal Rivers, Florida. Assistant Dietitian/Dishwasher.

09/83 – 09/84 Wal-Mart, Desoto, Texas. Retail Sales Clerk.

SPECIALIZED TRAINING

Pharmacy Technician Certification Review: Arizona Pharmacy Alliance, Tempe, Arizona. March 7-11,
2007. Trained in overall pharmacy operations in the Albertson’s Pharmacy, computer operations,
terminology, symbols and abbreviations.

Travel Specialist Graduate, The Travel Academy. Anchorage, Alaska, July 1998 Course included: Over
100 hours of Automated Airline Reservations Training; Alaska, North America, and International
Geography and Itinerary Planning; Manual and Automated Tariffs, Fare Quoting and Ticketing; Cruises,
Tours and Rail Transportation; Airline Service including Denied Boarding, Involuntary Rerouting, Pre-
reserved Seating, the Disable Traveler, Baggage Acceptance; Small Package Services and Hazardous
Materials; Hotel and Car Booking Procedure; STARS and QUEUES..