Indian Institute of Management

Lucknow

POST GRADUATE PROGRAMME

COURSE NUMBER: OM01101
OPERATIONS MANAGEMENT
COURSE OUTLINE
TERM II, 2015-2016
Instructor and Contact Information
NAME: Profs. K N Singh/ R. K. Srivastava/ Sushil Kumar/ Samir K. Srivastava / O S Vaidya/ Indranil

Biswas/ Adjunct faculty

E-mail: kns@iiml.ac.in/rks@iiml.ac.in/ sk@iiml.ac.in/samir@iiml.ac.in/osv@iiml.ac.in/indranil@iiml.ac.in
Office: Chintan block, IIM Lucknow
OFFICE TEL:6644/6613/6634/6667/6639/6663

COURSE DESCRIPTION
Operations Management, a core managerial discipline for all types of organizations, private sector or public
sector, manufacturing or services, is responsible for creating value in the form of goods and services. .
An Operations manager has number of responsibilities, ranging from product and/or service design, making
sure machines are operating correctly, forecasting, capacity planning, scheduling , managing inventories,
assuring quality, motivating employees, deciding where to locate facilities and many more issues to help run
the organization efficiently and effectively.
This module introduces the role of operations managers, covering a range of topics including: operations
design, capacity planning and control, facility layout, project management, planning and scheduling,
forecasting, and quality management etc.

COURSE OBJECTIVE
This course on Operations Management has been designed with the following broad objectives:
1.

To provide an understanding of different manufacturing and service organizations, and awareness of

Operations Management as a major functional area of management.

2.

To acquaint students with different tools, techniques and methodologies used for analysis, design
and improvement of various sub-functions involved in Operations Management.

3.

To give insight into the nature of relationships between various factors of Production/Operations
Management, and relate them to system output.

2
4.

To equip graduates with practical approaches to the application of quantitative and qualitative
analysis and studies, for diagnosing and improving the functioning of the operation(s).

COURSE LEARNING OUTCOMES

Following are the expected course leaning outcomes:
1. Understand the role and importance of Operations Management in an organization.
2. Understand and analyze the Operations management issues in a firm.
3. Understand various sub functions in operations domain
4. Demonstrate an overall knowledge of operations management in the areas of product development,
process analysis, forecasting, planning and execution, quality etc.

5. Understanding the issues and challenges in operations management, its role in the business.
6. To articulate the consequences of real decisions that impacts the operations in an organization.
These include, but are not limited to cost, quality, customer service, etc.
ALIGNMENTS OF INTENDED PROGRAM & COURSE LEARNING OUTCOMES

Sn.

Programme Objectives

To acquire knowledge and skills in key functional areas

Course Learning (CL) outcomes

CL 1;Assessments

To integrate and apply business knowledge

CL 2,3 & 4; Assignment

CL 6

To develop a global perspective

CL 5; Case Studies

To inculcate values of professionalism, ethical leadership and social

responsiveness

Case Studies

To master relational and interpersonal communication skills

Presentations/ Assignments

To internalize the knowledge and skills in key functional areas

REQUIRED COURSE MATERIALS AND READINGS

TEXTBOOK
T1. Jay Heizer and Barry Render, Operations Management, 11th Edition, Pearson Education India.
T2: Eliyahu Goldratt and Jeff Cox, The Goal current Indian edition

REFERENCE BOOKS
1. "Operations Management: Processes and Supply Chains, by Lee J. Krajewski, Larry P.
Ritzman,
Manoj K. Malhotra and Samir K Srivastava, ISBN: 9788131728840, Pearson Education, 2010.
2. "Operations Management: Theory and Practice" by B. Mahadevan, Pearson Education, 2010.
3. "Operations Management for Competitive Advantage" (11th Edition), by R.B. Chase, N.J. Aquilano, F.R.
Jacobs & Nitin Agarwal, Tata McGraw-Hill Latest Indian Edition.
4. "Operations Management: Theory and Problems" (3rd Edition) by J.G. Monks, McGraw Hill, 1987.

3
5. "Operations Management: Production of Goods & Services" (2nd Edition) by J.O. McClain & L.J.
Thomas, Prentice Hall India, 1987.
6. "Motion and Time Study: Design and Measurement of Work" (7th Edition) by R.L. Barnes, John Wiley,
1980.
7. "Production Systems: Planning, Analysis and Control" (4th Edition) by J.L. Riggs, John Wiley, 1987.
8. "Quality Control Circles at Work", Asian Productivity Organisation, Tokyo, 1984.
9. "Productivity Engineering and Management" by D.J. Sumanth, McGraw Hill, 1985.
10."Service Management" by D.A. Collier, Reston Publishing, 1984.
Cases as required for the concerned Chapter in the Heizer & Render text will be shared during the classroom
sessions

EVALUATION
Exams: There will be two examinations. The first exam will be based on the Sessions 1 through 10 and
the second exam will be broadly based on Sessions 11 through 20.
Quizzes and Assignments: Based on the requirements of the course, there will be quizzes and
group/individual assignments.
Class Participation: Students are responsible for all materials covered and readings assigned. Be
prepared to answer certain questions that had been emphasized in prior classes or from the reading
assignments. Your performance and participation will then be used to determine your participation mark.

GRADING SCHEME
Mid Term Exam

30

End Term Exam

40

Quizzes/ Assignments

20-30

Class Participation

0-10

Total

100

ACADEMIC DISHONESTY
Academic dishonesty or misconduct is cheating that relates to an academic activity. It is a violation of trust between
the Institute and its stakeholders. Plagiarism, fabrication, deception, cheating and sabotage are examples of
unacceptable academic conduct. Please consult the PGP Manual for the section on academic dishonesty

COURSE SCHEDULE
Session

Topics to be
covered in the course

Readings and Book

Chapter

Assessment Criteria

Operations Management: Function and its

Role/Significance.

T1: Ch. 1
Case: The Faltering
Factory

Quiz/ Exam

4
2

Operations Strategy and Competitiveness

Ch. 2

Quiz/ Exam/Assignment

Product Design and Development

Ch. 5

Quiz/ Exam/Assignment

4-5

Design of Manufacturing & Service

Processes

Ch. 7

Quiz/ Exam/Class-room
Exercise/Assignment

6-7

Process Analysis & Work Systems Design

Ch. 7; Ch. 10

8-9

Facility Layout

Ch. 9

10

Scale and Capacity Planning

Supplement Ch. 7

Quiz/ Exam/Class-room
Exercise
Quiz/ Exam/Class-room
Exercise/Case
Discussion/Assignment
Quiz/ Exam/Assignment

11-12

Forecasting Approaches and Techniques

Ch. 4

13-14

Operations Planning: Aggregate Planning

& Master Scheduling

Ch. 13, Ch. 14

15-16
17-18

Operations Scheduling & Control

Introduction to Quality Management

19-20

Project Management

Ch. 15
Ch. 6 &
Supplement Ch. 6
Ch. 3

Quiz/ Exam/Class-room
Exercise/Assignment
Quiz/ Exam/Class-room
Exercise/ Assignment
Quiz/ Exam/ Assignment
Quiz/ Exam/ Assignment
Quiz/ Exam/ Assignment