Employee Satisfaction Survey at Hindalco, Muri Works

A report on
Employee Satisfaction Survey

May 2015
(at Hindalco Industries Ltd., Muri)
Submitted on:
03-06-2015
Contents
Executive Summary .................................................................................................3
Introduction: ....................................................................................................... 3
About Muri Works: ............................................................................................ 3
Objective of survey: ........................................................................................... 4
Limitations if any: .............................................................................................. 4
Research Methodology: ...........................................................................................4
Survey tools: ...................................................................................................... 4
Universe: ............................................................................................................ 5
Sample size: ....................................................................................................... 5
Data Analysis and Interpretation ...........................................................................6
I.
Job Band 12-14 Supervisory Staff ....................................................................6
II.
Permanent Workmen ......................................................................................37
III.
Contract Workmen ......................................................................................67
Conclusion...............................................................................................................85
Job Band 12-14 Supervisory Staff ................................................................... 85
Suggestions / Feedback: ............................................................................... 85
Survey Results:.............................................................................................. 86
Permanent Workmen........................................................................................ 87
Survey Results:.............................................................................................. 88
Contract Workmen ........................................................................................... 89
Survey Results:.............................................................................................. 90
Annexure .................................................................................................................92
I. Questionnaire for Supervisory Staff .......................................................... 92
II. Questionnaire for Permanent Workmen.................................................... 98
III.
Questionnaire for Contract Workmen .................................................. 104
Bibliography: ........................................................................................................109
2
Executive Summary
Introduction:
Employee satisfaction is the terminology used to describe whether employees are happy and
contented and fulfilling their desires and needs at work. (Heathfield, 2015) It is the part of
the work attitude which results in job involvement and commitment to organization. The
employee satisfaction survey was conducted during the month of May 2015 for the following
employees:
Job Band 12-14 Supervisory Cadre
Permanent Workmen
Contract Labour Workmen
The survey was conducted keeping in mind the recent issues at Muri Works and the
questionnaire was prepared under the guidance of the HR department. The responses were
taken using the 5 point Likert scale.
About Muri Works:

With an eye to build size and scale, Hindalco acquired in FY 2000 a majority stake in Indian
Aluminium Company Limited (Indal) - having a major presence in downstream aluminum
products and a leader in special alumina from Alcan of Canada.
In August 2004, the boards of Hindalco and Indal approved a Scheme of Arrangement
wherein all the assets of Indal other than the foil unit at Kollur in Andhra Pradesh were to be
demerged into Hindalco. This has come into effect retrospectively from 1 April 2004.
Hindalcos presence in Jharkhand (through erstwhile Indal) dates back to 1943 when mining
commenced at Bagru in the Lohardga district. Commissioned in 1948, the Muri alumina plant
was Indias first alumina refinery. The recently expanded alumina refinery operates at
450,000 t.p.a capacity with a management team of 67 people. (Aditya Birla Management
Corporation Pvt. Ltd, 2015) The Muri plant has 130 supervisory staff (Job Band 12-14), 604
Permanent Employees and an average intake of 1200 contract workmen from about 48
contractors.
Objective of survey:
The objective of this survey is to find out the satisfaction index for the employees and
contract workmen working in the organization and give suggestions for improving employee
satisfaction. A target coverage of maximum employees possible has been set.
Limitations if any:
There are a few limitations to a study like this like, time constraints, insufficient data, lack of
employee interest to talk to the researcher, uncertainty of the sample matching with the entire
population, proper analysis of data. These limitations are present and hence research is never
considered error free.
Research Methodology:
Research will be done to find out the satisfaction levels amongst the employees of Hindalco,
Muri and suggest ways how to improve their satisfaction. This is primarily a qualitative and
quantitative study. This includes the following:
Survey Questionnaire
Personal interviews
Analysis of Data
Direct Observation
Survey tools:
A well-structured questionnaire will be used. Weighted scores will be assigned to each
question The Likert scale will be used in this regard to measure the responses of the
respondents. Comparative analysis will be done if required along with the use of percentages,
bar graphs etc. Interviews and direct observation will also be used. The questionnaire have
been made differently for the different job bands.
Questionnaire for JB 12-14 consists of 31 questions.
Questionnaire for permanent workmen consists of 30 questions.
Questionnaire for contract workmen comprises of 18 questions.
Universe:
This will consist of the entire workforce at Hindalco Industries Ltd., Muri.
Sample size:
119 employees in the Job Band 12-14 supervisory category.
370 employees in the Permanent Workmen category.
704 contract workmen among the contract laborers.
Data Analysis and Interpretation

I.
Job Band 12-14 Supervisory Staff
1. I agree that doing job in alternative ways is encouraged in my department.

Frequency Percentage
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Neither Agree nor Disagree
Total
68
39
8
2
2
119
57.14
32.77
6.72
1.68
1.68
100
Valid Cumulative
%
%
57.14
57.14
32.77
89.92
6.72
96.64
1.68
98.32
1.68
100
100
The above table shows the response of employees regarding the first question and among 119
people 68 people strongly agreed and 39 somewhat agreed with the question (i.e.) 107
employees (89.92%) agreed that they are given chance to do their job in alternative ways that
make them comfortable in performing the job. This indicates good work atmosphere in the
organization and favorable to the employees. The below diagram shows the pictorial
representation of data.
2. The Infrastructure provided to me in my department enables me to do my job

better.
Frequency Percentage Valid
%
59
49.58
49.58
42
35.29
35.29
9
7.56
7.56
8
6.72
6.72
1
0.84
0.84
119
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
49.58
84.87
92.44
99.16
100
In the above table 59 people strongly agreed and 42 somewhat agreed (i.e.) 101 employees
agreed (84.87%), that the infrastructure provided by the company enables them in performing
better proving that the plant has good infrastructure that favors the employees.
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
59
42
3. I get Material & Equipments at the right time & at the right place.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
42
35.29
35.29
45
37.82
37.82
23
19.33
19.33
6
5.04
5.04
3
2.52
2.52
119
100
100
Cumulative
%
35.29
73.11
92.44
97.48
100
The above table indicates that 87 employees (42 strongly agree, 45 somewhat agree) i.e.
73.11% agreed and (23 somewhat disagreed, 6 strongly disagreed) i.e.24.37 % disagreed.
This indicates that some employees are facing the problem of shortage of materials and
equipment. Hence the company needs to make sure that supplies are provided sufficiently so
as to have better working.
50
45
40
35
30
25
20
15
10
5
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
42
45
23
4. The safety measures in my department are good and employees are safety
conscious.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
89
74.79
74.79
24
20.17
20.17
3
2.52
2.52
1
0.84
0.84
2
1.68
1.68
119
100
100
Cumulative
%
74.79
94.96
97.48
98.32
100
The analysis indicates that 113 employees among 119 employees agreed that the safety
measures in the organization are good. This indicates that safety policies in the organization
are good and the employees feel secured working at plant.
100
90
80
70
60
50
40
30
20
10
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
89
24
5. I get an opportunity to do what I am very good at.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
70
58.82
58.82
36
30.25
30.25
10
8.40
8.40
1
0.84
0.84
2
1.68
1.68
119
100
100
Cumulative
%
58.82
89.08
97.48
98.32
100
The above table depicts 106 employees of 119 employees i.e. 89.08% are agreeing that they
are getting the opportunity to do what they are good at. This indicates that organization
prefers work perfection because it gives the employee a chance to do what they are good at
making the tasks to be performed more professionally and perfectly.
80
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
70
36
10
10
6. My grievances and complaints handled in time and to my satisfaction.

%
45
37.82
37.82
48
40.34
40.34
13
10.92
10.92
9
7.56
7.56
4
3.36
3.36
119
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
37.82
78.15
89.08
96.64
100
The 93 employees of 119 employees i.e. 78.15% agree that their complaints and grievances
are being handled by the organization, But 22 employees i.e. 18.48% disagree with this
factor. This indicates that the organization pays attention on employee problems and in
solving them and needs to be more precise in executing them more timely.
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
45
48
13
11
7. I get an opportunity to learn and grow in the work place.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
81
68.07
68.07
28
23.53
23.53
3
2.52
2.52
6
5.04
5.04
1
0.84
0.84
119
100
100
Cumulative
%
68.07
91.60
94.12
99.16
100
The analysis indicates that 83 employees of 119 employees i.e. 91.60% agree that they have
opportunity to learn and grow at work place. This indicates that organization has good growth
opportunities for employees and helps in improving their knowledge every day at work.
90
80
70
60
50
40
30
20
10
0
Frequency
Strongly Agree
Somewhat Agree
81
28
Somewhat Disagree Strongly Disagree

3
Neither Agree nor

Disagree
1
12
8. The recreational facilities provided in the club are good.

%
29
24.37
24.37
48
40.34
40.34
20
16.81
16.81
11
9.24
9.24
11
9.24
9.24
119
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
24.37
64.71
81.51
90.76
100
The analysis shows that 77 employees of 119 employees i.e. 64.71% are satisfied with the
recreational facilities provided by the organization, indicating that the organization pays
attention in providing the comforts regarding employees personal life.
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
29
48
20
11
11
13
9.
The cultural activities are good.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
43
36.13
36.13
41
34.45
34.45
21
17.65
17.65
8
6.72
6.72
6
5.04
5.04
119
100
100
Cumulative
%
36.13
70.59
88.24
94.96
100
The above analysis indicates that 84 employees of 119 employees i.e. 70.59% are agreeing
that the cultural activities held in the organization are good. This indicates that the
organization pays attention in improving the healthy relationships among employees and
provides them entertainment to relieve their work stress.
50
45
40
35
30
25
20
15
10
5
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
43
41
21
14
10. The communication meeting in the canteen is useful.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
93
78.15
78.15
20
16.81
16.81
1
0.84
0.84
3
2.52
2.52
2
1.68
1.68
119
100
100
Cumulative
%
78.15
94.96
95.80
98.32
100
The above analysis indicates that 113 employees of 119 employees i.e. 94.96% agree that the
communication meeting in the canteens is useful. This indicates that there are good meetings
in the organization that help in flow of information among employees and to express their
problems that help the organization in solving them immediately.
100
90
80
70
60
50
40
30
20
10
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
93
20
15
11. Appraisal process in our unit are fair & objective.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
57
47.90
47.90
37
31.09
31.09
7
5.88
5.88
13
10.92
10.92
5
4.20
4.20
119
100
100
Cumulative
%
47.90
78.99
84.87
95.80
100
In the above analysis 94 employees of 119 employees i.e. 78.99% are agreeing that the
appraisal process in the unit is fair. This indicates that the organization follows a fair
appraisal process for employees without any barriers.
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
57
37
13
16
12. The welfare facilities provided in my department are adequate and well
maintained.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
34
28.57
28.57
48
40.34
40.34
24
20.17
20.17
10
8.40
8.40
3
2.52
2.52
119
100
100
Cumulative
%
28.57
68.91
89.08
97.48
100
The analysis indicate that 82 employees of 119 employees i.e. 68.91% are agreeing that the
welfare facilities were adequate and well maintained, but 36 employees disagree with this
factor. This indicates that the welfare facilities have to be improvised in the necessary areas
so that employees have better facilities.
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
34
48
24
10
17
13. The transport facilities are good & timely.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
46
38.66
38.66
38
31.93
31.93
20
16.81
16.81
9
7.56
7.56
6
5.04
5.04
119
100
100
Cumulative
%
38.66
70.59
87.39
94.96
100
The analysis shows that 84 employees of 119 employees i.e. 70.59% agree that the transport
facilities are good. This indicates that the transport facilities for work process and the
transport bills are being held good at organization.
50
45
40
35
30
25
20
15
10
5
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
46
38
20
18
14. I am Aware of Hindalco HR policies.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
67
56.30
56.30
38
31.93
31.93
9
7.56
7.56
5
4.20
4.20
119
100
Cumulative
%
56.30
88.24
95.80
100
100
The analysis shows that 105 employees of 119 employees i.e. 88.24% agree that they are
aware of the HR policies. This indicates that the HR policies are known by the majority of the
employees at organization.
80
70
60
50
40
30
20
10
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
67
38
Neither Agree nor

Disagree
19
15. The medical facilities provided to me through OHC are good.

%
42
35.29
35.29
52
43.70
43.70
20
16.81
16.81
5
4.20
4.20
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
119
100
Cumulative
%
35.29
78.99
95.80
100
100
The above analysis indicate that 94 employees of 119 employees i.e. 78.99% agree with the
medical facilities provided are good, but 93 employees disagree with this factor. This depicts
that the medical facilities provided by organization should be improved so that the employees
get good medical facilities.
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
42
52
20
Neither Agree nor

Disagree
20
16. The canteen facilities provided are good.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
7
5.88
5.88
31
26.05
26.05
31
26.05
26.05
47
39.50
39.50
3
2.52
2.52
119
100
100
Cumulative
%
5.88
31.93
57.98
97.48
100
The above analysis shows that 38 employees of 119 employees i.e. 31.93% agree that the
canteen facilities are good, but 78 employees i.e. 65.55% disagreed with this fact. This
indicates that the organization has to pay attention in improving the canteen facilities like
improving the quality and quantity of food and hygiene of the canteen.
50
45
40
35
30
25
20
15
10
5
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
31
31
47
21
17. My unit has a bright future.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
64
53.78
53.78
41
34.45
34.45
9
7.56
7.56
1
0.84
0.84
4
3.36
3.36
119
100
100
Cumulative
%
53.78
88.24
95.80
96.64
100
The above analysis shows that 105 employees of 119 employees i.e. 88.24% agreed that their
unit has bright future in the organization. This indicates that every employees feels the
growth of the organization and the contribution of the department in the organization.
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
64
41
22
18. I am satisfied with Muri unit as a place of work.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
66
55.46
55.46
40
33.61
33.61
6
5.04
5.04
4
3.36
3.36
3
2.52
2.52
119
100
100
Cumulative
%
55.46
89.08
94.12
97.48
100
In the above analysis 106 employees of 119 i.e. 89.08% agree that they are satisfied with
Muri as a work place. This indicates that the organization has provided good work
atmosphere for employees at Muri that shows that the organization high retention rate.
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
66
40
23
19. My senior keeps me well informed about what is going on in the department.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
75
63.03
63.03
27
22.69
22.69
10
8.40
8.40
4
3.36
3.36
3
2.52
2.52
119
100
100
Cumulative
%
63.03
85.71
94.12
97.48
100
In this analysis, 102 employees of 119 employees 85.71% i.e. Agreed that they are well
informed about what is going on in the department. This indicates that the organization has
good information flow from higher authorities to next levels and depicts that the organization
has good organization structure.
80
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
75
27
10
24
20. My senior spends adequate time on my development.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
60
50.42
50.42
39
32.77
32.77
11
9.24
9.24
4
3.36
3.36
5
4.20
4.20
119
100
100
Cumulative
%
50.42
83.19
92.44
95.80
100
In this analysis 83.19% i.e. 99 employees of 119 employees are agreeing that the senior
spends adequate time on their development. This indicates the organization pays attention to
the individual development in the organization that integrates the overall growth of the
organization.
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
60
39
11
25
21. My talent / Intelligence is encouraged by my senior.

%
67
56.30
56.30
36
30.25
30.25
8
6.72
6.72
5
4.20
4.20
3
2.52
2.52
119
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
56.30
86.55
93.28
97.48
100
This analysis shows that around 86.55% of employees i.e. 103 employees of 119 employees
agree that their talent is encouraged. This shows that work culture in the organization is
healthy and every individual is encouraged in displaying their skills.
80
70
60
50
40
30
20
10
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
67
36
26
22. My senior provides me adequate information to do the work.

%
74
62.18
62.18
35
29.41
29.41
6
5.04
5.04
3
2.52
2.52
1
0.84
0.84
119
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
62.18
91.60
96.64
99.16
100
The above analysis 91.60% i.e. 109 employees agreed that there are provided with the
information to perform their work. This shows that the organization provides employees the
requirements sufficiently to carry out their duties depicting good work culture.
80
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
74
35
27
23. I get Timely Training.

%
42
35.29
35.29
42
35.29
35.29
21
17.65
17.65
12
10.08
10.08
2
1.68
1.68
119
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
35.29
70.59
88.24
98.32
100
This analysis shows that 84 employees agreed that there are given timely training. This
indicates that organization takes timely measure in updating the skills of employees as per
requirement which ultimately helps in updating the skills of the organization.
45
40
35
30
25
20
15
10
5
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
42
42
21
12
28
24. The training Programs increases my knowledge and skill.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
85
71.43
71.43
25
21.01
21.01
6
5.04
5.04
2
1.68
1.68
1
0.84
0.84
119
100
100
Cumulative
%
71.43
92.44
97.48
99.16
100
In this analysis 92.44% i.e. 110 employees agreed that training increases their knowledge and
skills. This depicts that the training skills imparted in the organization are useful and
improves the knowledge of the employees.
90
80
70
60
50
40
30
20
10
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
85
25
29
25. I get full cooperation from the other departments.

%
54
45.38
45.38
46
38.66
38.66
13
10.92
10.92
5
4.20
4.20
1
0.84
0.84
119
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
45.38
84.03
94.96
99.16
100
This analysis shows that 100 employees of 119 employees i.e. 84.03% agreed that they get
full cooperation from other departments. This indicates that the organization has good inter
department relationships that work collectively for the growth of the organization.
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
54
46
13
30
26. I get recognition/appreciation from my department for good performance.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
71
59.66
59.66
33
27.73
27.73
9
7.56
7.56
4
3.36
3.36
2
1.68
1.68
119
100
100
Cumulative
%
59.66
87.39
94.96
98.32
100
recognition/appreciation from their department for good performance.
80
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
71
33
31
27. I feel that my job contribute to the achievement of the target of my department.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
101
84.87
84.87
16
13.45
13.45
1
0.84
0.84
1
0.84
0.84
119
100
Cumulative
%
84.87
98.32
99.16
100
100
This analysis indicates that 109 employees of 119 employees in the organization i.e. 98.32%
are agreeing that the job contributes to the achievement of target of their department. This
depicts that employees of organization realize the importance of job in the organization and
their role in the development of organization.
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
101
16
Neither Agree nor

Disagree
32
28. I am satisfied with the cooperation given to me by my co-worker.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
67
56.30
56.30
42
35.29
35.29
6
5.04
5.04
2
1.68
1.68
2
1.68
1.68
119
100
100
Cumulative
%
56.30
91.60
96.64
98.32
100
In these analysis 109 employees i.e. 91.60% of employees of the organization agree that they
are satisfied with the co-worker cooperation. This indicates that the organization has healthy
work atmosphere and good employee relationships.
80
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
67
42
33
29. I get appreciation in my department for any good job done.

%
68
57.14
57.14
39
32.77
32.77
7
5.88
5.88
3
2.52
2.52
2
1.68
1.68
119
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
57.14
89.92
95.80
98.32
100
In the above analysis 107 employees of 119 employees i.e. 89.92% agree they get
appreciation in the department. This indicates that departments in organization identifies the
good performances and gives a timely appraisal that motivates the employees to perform
better.
80
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
68
39
34
30. My opinion is taken in to account in department.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
49
41.18
41.18
53
44.54
44.54
8
6.72
6.72
4
3.36
3.36
5
4.20
4.20
119
100
100
Cumulative
%
41.18
85.71
92.44
95.80
100
In the above analysis table 102 employees i.e. 85.71% employees agree that their opinions
are considered in the organization. This depicts that the organization encourages individual
ideas in the organization that imparts the sense of responsibility in employees.
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
49
53
35
31. I get Clear communication from the Notice Boards.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
61
51.26
51.26
40
33.61
33.61
10
8.40
8.40
5
4.20
4.20
3
2.52
2.52
119
100
100
Cumulative
%
51.26
84.87
93.28
97.48
100
The above analysis table shows that 101 employees of 119 employees i.e. 84.87% of the
employees in the organization agree that they get clear information from notice board. This
shows that the organization has good information flow in the organization that helps the
employees in being well informed about what is going in the organization.
70
60
50
40
30
20
10
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
61
40
10
36
II.
Permanent Workmen

%
130
35.14
35.14
131
35.41
35.41
40
10.81
10.81
56
15.14
15.14
13
3.51
3.51
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
35.14
70.54
81.35
96.49
100
The above table shows the response of employees regarding the first question and among 370
people 130 people strongly agreed and 131 somewhat agreed with the question (i.e.) 261
representation of data
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
130
131
40
56
13
37
2. The Infrastructure provided to me in my department enables me to do my job better.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
137
37.03
37.03
132
35.68
35.68
53
14.32
14.32
47
12.70
12.70
1
0.27
0.27
370
100
100
Cumulative
%
37.03
72.70
87.03
99.73
100
In the above table 137 people strongly agreed and 132 somewhat agreed (i.e.) 269 employees
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat
Agree
Somewhat
Disagree
Strongly
Disagree
Neither Agree
nor Disagree
137
132
53
47
38
3. I get Material & Equipment at the right time & at the right place.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
108
29.19
29.19
85
22.97
22.97
91
24.59
24.59
75
20.27
20.27
11
2.97
2.97
370
100
100
Cumulative
%
29.19
52.16
76.76
97.03
100
52.16%agreed and (91 somewhat disagreed, 75 strongly disagreed) i.e. 44.86% disagreed.
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
108
85
91
75
11
39
4. The safety measures in my department are good and employees are safety conscious.
%
170
45.95
45.95
117
31.62
31.62
37
10
10
45
12.16
12.16
1
0.27
0.27
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
45.95
77.57
87.57
99.73
100
The analysis indicates that i.e. 287 employees among 370 employees agreed that the safety
180
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
170
117
37
45
40

%
168
45.41
45.41
105
28.38
28.38
40
10.81
10.81
53
14.32
14.32
4
1.08
1.08
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
45.41
73.78
84.59
98.92
100
are getting the opportunity to do what they are good at. This indicates that organization
prefers work perfection because it gives the employee a chance to do what they are good at
making the tasks to be performed more professionally and perfectly.
180
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
168
105
40
53
41

%
68
18.38
18.38
102
27.57
27.57
75
20.27
20.27
101
27.30
27.30
24
6.49
6.49
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
18.38
45.95
66.22
93.51
100
The 170 employees of 370 employees i.e. 45.95% agree that their complaints and grievances
are being handled by the organization, But 176 employees i.e. 47.57% disagree with this
factor. This indicates that the organization pays attention on employee problems and in
solving them and needs to be more precise in executing them more timely.
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
68
102
75
101
24
42

Frequency Percentage
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
157
100
48
60
5
370
42.43
27.03
12.97
16.22
1.35
100
Valid
%
42.43
27.03
12.97
16.22
1.35
100
Cumulative
%
42.43
69.46
82.43
98.65
100
The analysis indicates that 257 employees of 370 employees i.e. 69.46% agree that they have
opportunity to learn and grow at work place. This indicates that organization has good growth
opportunities for employees and helps in improving their knowledge every day at work.
180
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
157
100
48
60
43
8. The recreational facilities provided in the club and in community center are good.

%
54
14.59
14.59
59
15.95
15.95
39
10.54
10.54
131
35.41
35.41
87
23.51
23.51
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
14.59
30.54
41.08
76.49
100
The analysis shows that 113employees of 370 employees i.e. 30.54% are satisfied with the
recreational facilities provided by the organization but 170 employees disagree with the fact,
indicating that the organization needs to pay attention in providing the comforts regarding
employees personal life.
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
54
59
39
131
87
44
9. The cultural activities are good.

%
61
16.49
16.49
89
24.05
24.05
33
8.92
8.92
169
45.68
45.68
18
4.86
4.86
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
16.49
40.54
49.46
95.14
100
that the cultural activities held in the organization are good but 202 employees, i.e. 54.6%,
disagree with this fact. This indicates that the organization needs to pay attention in
improving the healthy relationships among employees and provides them entertainment to
relieve their work stress.
180
160
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
61
89
33
169
18
45

%
118
31.89
31.89
92
24.86
24.86
55
14.86
14.86
63
17.03
17.03
42
11.35
11.35
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
31.89
56.76
71.62
88.65
100
communication meeting in the canteens is useful. This indicates that there are good meetings
in the organization that help in flow of information among employees and to express their
problems that help the organization in solving them immediately.
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
118
92
55
63
42
46
11. Job promotion in this organization are fair & objective.

%
112
30.27
30.27
63
17.03
17.03
68
18.38
18.38
112
30.27
30.27
15
4.05
4.05
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
30.27
47.30
65.68
95.95
100
In the above analysis 157 employees of 370 employees i.e. 47.30% are agreeing that the
appraisal process in the unit is fair. This indicates that the organization follows a fair
appraisal process for employees without any barriers.
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
112
63
68
112
15
47
12. The welfare facilities provided in my department are adequate and well maintained.
%
54
14.59
14.59
57
15.41
15.41
50
13.51
13.51
187
50.54
50.54
22
5.95
5.95
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
14.59
30
43.51
94.05
100
The analysis indicate that 111 employees of 370 employees i.e. 30% are agreeing that
the welfare facilities were adequate and well maintained, but 237 employees disagree with
this factor. This indicates that the welfare facilities have to be improvised in the necessary
areas so that employees have better facilities.
200
180
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
54
57
50
187
22
48
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Frequency
Percentage
41
47
71
170
41
370
11.08
12.70
19.19
45.95
11.08
100
Valid
%
11.08
12.70
19.19
45.95
11.08
100
Cumulative
%
11.08
23.78
42.97
88.92
100
The analysis shows that 241 employees of 370 employees i.e. 65.14% disagree that the
transport facilities are not good. This indicates that the transport facilities for work process
and the transport bills are not being held good at organization.
180
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
41
47
71
170
41
49
14. The medical facilities provided to me are good.

%
85
22.97
22.97
126
34.05
34.05
89
24.05
24.05
62
16.76
16.76
8
2.16
2.16
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
22.97
57.03
81.08
97.84
100
The above analysis indicate that 211 employees of 370 employees i.e. 57.03% agree with the
medical facilities provided are good, but 151 employees disagree with this factor. This
depicts that the medical facilities provided by organization should be improved so that the
employees get good medical facilities.
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
85
126
89
62
50
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Frequency
9
26
51
268
16
370
Percentage
2.43
7.03
13.78
72.43
4.32
100
Valid %
2.43
7.03
13.78
72.43
4.32
100
Cumulative %
2.43
9.46
23.24
95.68
100
The above analysis shows that 35employees of 370 employees i.e.9.46% agree that the
canteen facilities are good, but 319 employees i.e. 86.21% disagreed with this fact.
This
indicates that the organization has to pay attention in improving the canteen facilities like
improving the quality and quantity of food and hygiene of the canteen.
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
26
51
268
16
51

%
98
26.49
26.49
160
43.24
43.24
46
12.43
12.43
54
14.59
14.59
12
3.24
3.24
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
26.49
69.73
82.16
96.76
100
The above analysis shows that 258 employees of 370 employees i.e. 69.73% agreed that their
unit has bright future in the organization. This indicates that every employee feels the growth
of the organization and the contribution of the department in the organization.
180
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
98
160
46
54
12
52

%
180
48.65
48.65
127
34.32
34.32
33
8.92
8.92
27
7.30
7.30
3
0.81
0.81
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
48.65
82.97
91.89
99.19
100
In the above analysis 307 employees of 370 i.e. 82.97% agree that they are satisfied with
Muri as a work place. This indicates that the organization has provided good work
atmosphere for employees at Muri that shows that the organization high retention rate.
200
180
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree
nor Disagree
180
127
33
27
53
18. My supervisor keeps me well informed about what is going on in the department.
%
163
44.05
44.05
106
28.65
28.65
30
8.11
8.11
70
18.92
18.92
1
0.27
0.27
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
44.05
72.70
80.81
99.73
100
In this analysis, 269 employees of 370 employees 72.70% i.e. Agreed that they are well
informed about what is going on in the department. This indicates that the organization has
good information flow from higher authorities to next levels and depicts that the organization
has good organization structure.
180
160
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
163
106
30
70
54
19. My supervisor spends adequate time on my development.

%
119
32.16
32.16
118
31.89
31.89
53
14.32
14.32
68
18.38
18.38
12
3.24
3.24
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
32.16
64.05
78.38
96.76
100
In this analysis 64.05% i.e. 237 employees of 370 employees are agreeing that the senior
spends adequate time on their development. This indicates the organization pays attention to
the individual development in the organization that integrates the overall growth of the
organization.
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
119
118
53
68
12
55
20. My talent / Intelligence is encouraged by my supervisor.

%
128
34.59
34.59
101
27.30
27.30
52
14.05
14.05
80
21.62
21.62
9
2.43
2.43
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
34.59
61.89
75.95
97.57
100
This analysis shows that around 61.89% of employees i.e. 229 employees of 370 employees
agree that their talent is encouraged. This shows that work culture in the organization is
healthy and every individual is encouraged in displaying their skills.
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
128
101
52
80
56
21. My supervisor provides me adequate information to do the work.

%
149
40.27
40.27
113
30.54
30.54
47
12.70
12.70
54
14.59
14.59
7
1.89
1.89
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
40.27
70.81
83.51
98.11
100
The above analysis 70.81% i.e. 262 employees agreed that there are provided with the
information to perform their work. This shows that the organization provides employees the
requirements sufficiently to carry out their duties depicting good work culture.
160
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
149
113
47
54
57
22. The training programs increase my knowledge and skill.

%
198
53.51
53.51
113
30.54
30.54
24
6.49
6.49
30
8.11
8.11
5
1.35
1.35
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
53.51
84.05
90.54
98.65
100
In this analysis 84.05% i.e. 311 employees agreed that training increases their knowledge and
skills. This depicts that the training skills imparted in the organization are useful and
improves the knowledge of the employees.
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
198
113
24
30
58

%
110
29.73
29.73
124
33.51
33.51
64
17.30
17.30
69
18.65
18.65
3
0.81
0.81
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
29.73
63.24
80.54
99.19
100
This analysis shows that 234 employees agreed that there are given timely training. This
indicates that organization takes timely measure in updating the skills of employees as per
requirement which ultimately helps in updating the skills of the organization.
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
198
113
24
30
59

%
148
40
40
99
26.76
26.76
45
12.16
12.16
73
19.73
19.73
5
1.35
1.35
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
40
66.76
78.92
98.65
100
full cooperation from other departments. This indicates that the organization has good inter
department relationships that work collectively for the growth of the organization.
160
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
148
99
45
73
60
25. My department recognizes high achievers.

%
105
28.38
28.38
75
20.27
20.27
59
15.95
15.95
127
34.32
34.32
4
1.08
1.08
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
28.38
48.65
64.59
98.92
100
This analysis shows that 180 employees of 370 employees i.e. 48.65% agreed that they are
recognizes high achievers by the department but 186 employees i.e. 50.27%, does not fell
connected with this statement.
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
105
75
59
127
61
26. I feel that my job contributes to achievement of my department.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
250
67.57
67.57
76
20.54
20.54
29
7.84
7.84
13
3.51
3.51
2
0.54
0.54
370
100
100
Cumulative
%
67.57
88.11
95.95
99.46
100
This analysis indicates that 326 employees of 370 employees in the organization i.e. 95.95%
are agreeing that the job contributes to the achievement of target of my department. This
depicts that employees of organization realize the importance of job in the organization and
their role in the development of organization.
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
250
76
29
13
62
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
300
81.08
81.08
60
16.22
16.22
8
2.16
2.16
Cumulative
%
81.08
97.30
99.46
2
370
100
0.54
100
0.54
100
In these analysis 360 employees i.e. 97.30% of employees of the organization agree that they
are satisfied with the co-worker cooperation. This indicates that the organization has healthy
work atmosphere and good employee relationships.
350
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
300
60
Strongly Disagree
Neither Agree nor

Disagree
2
63
28. I get appreciation in my department.

%
98
26.49
26.49
115
31.08
31.08
47
12.70
12.70
100
27.03
27.03
10
2.70
2.70
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
26.49
57.57
70.27
97.30
100
In the above analysis 213 employees of 370 employees i.e. 57.57% agree they get
appreciation in the department. This indicates that departments in organization identifies the
good performances and gives a timely appraisal that motivates the employees to perform
better.
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat
Agree
Somewhat
Disagree
Strongly
Disagree
Neither Agree
nor Disagree
98
115
47
100
10
64
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Frequency
Percentage
120
121
65
64
32.43
32.70
17.57
17.30
Valid
%
32.43
32.70
17.57
17.30
370
100
100
Cumulative
%
32.43
65.14
82.70
100
140
120
100
80
60
40
20
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
120
121
65
64
Neither Agree nor

Disagree
65
30. I get clear communication from the Notice Board.

%
145
39.19
39.19
120
32.43
32.43
50
13.51
13.51
54
14.59
14.59
1
0.27
0.27
370
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
39.19
71.62
85.14
99.73
100
The above analysis table shows that 265 employees of 3 employees i.e. 71.62 % of the
employees in the organization agree that they get clear information from notice board. This
shows that the organization has good information flow in the organization that helps the
employees in being well informed about what is going in the organization.
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
145
120
50
54
66
III.
Contract Workmen
1. I know my job well and can execute it nicely.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
691
98.15
98.15
3
0.43
0.43
7
0.99
0.99
Cumulative
%
98.15
98.58
99.57
3
704
100.00
0.43
100
0.43
100
The above table shows the response of employees regarding the first question and among
704 people 691 people strongly agreed and 3 somewhat agreed with the question (i.e.) 694
representation of data
800
700
600
500
400
300
200
100
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
691
Strongly Disagree
Neither Agree nor

Disagree
3
67
2. The Infrastructure provided to me by my contractor enables me to do my job

better.
%
361
51.28
51.28
51
7.24
7.24
83
11.79
11.79
203
28.84
28.84
6
0.85
0.85
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
51.28
58.52
70.31
99.15
100
In the above table 361 people strongly agreed and 51 somewhat agreed (i.e.) 412employees
400
350
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
361
51
83
203
68
3. I get Material & Equipments at the right time & at the right Place.
%
427
60.65
60.65
134
19.03
19.03
60
8.52
8.52
55
7.81
7.81
28
3.98
3.98
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
60.65
79.69
88.21
96.02
100
79.69 %agreed and (60 somewhat disagreed, 55 strongly disagreed) i.e.16.33 % disagreed.
450
400
350
300
250
200
150
100
50
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
427
134
60
55
28
69
4. The safety measures in my department are good and are given top priority.
%
398
56.53
56.53
127
18.04
18.04
89
12.64
12.64
79
11.22
11.22
11
1.56
1.56
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
56.53
74.57
87.22
98.44
100
The analysis indicates that i.e.525 employees among 704 employees agreed that the safety
450
400
350
300
250
200
150
100
50
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
398
127
89
79
11
70
5. I get on the job training and safety training on regular basis.

%
302
42.90
42.90
170
24.15
24.15
64
9.09
9.09
166
23.58
23.58
2
0.28
0.28
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
42.90
67.05
76.14
99.72
100
are getting the opportunity to do safety training on the regular basis and on the job training.
This indicates that organization prefers work perfection because it gives the employee a
chance to do what they are good at making the tasks to be performed more professionally and
perfectly.
350
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
302
170
64
166
71
6. Employees of Hindalco, Muri treat me with dignity and respect and we work together
in a team.
%
539
76.56
76.56
16
2.27
2.27
113
16.05
16.05
23
3.27
3.27
13
1.85
1.85
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
76.56
78.84
94.89
98.15
100
The 555 employees of 704 employees i.e. 78.84% agree that employees of Hindalco, Muri
treat them with dignity and respect so that they work together in a team. This indicates that
the organization pays attention on employee self-respect and prestige.
600
500
400
300
200
100
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
539
16
113
23
13
72
7. I am communicated on regular basis through my contractor.

%
497
70.60
70.60
31
4.40
4.40
84
11.93
11.93
92
13.07
13.07
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
704
100
Cumulative
%
70.60
75.00
86.93
100
100
The analysis indicates that 528 employees of 704 employees i.e. 75% agree that they are
communicated by through the contractors on regular basis. This indicates that there are no
communication gaps between employees and the contractors in an organization.
600
500
400
300
200
100
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
497
31
84
92
Neither Agree nor

Disagree
73

%
186
26.42
26.42
173
24.57
24.57
82
11.65
11.65
213
30.26
30.26
50
7.10
7.10
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
26.42
50.99
62.64
92.90
100
The analysis shows that 359 employees of 704 employees i.e. 50.99% are agree with the
grievances and complaint handles. This indicate that the organization does pay attention on
the employee grievances, complaint and their satisfaction.
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
186
173
82
213
50
74
9. Salary is paid to me on regular basis by my contractor.

%
373
52.98
52.98
93
13.21
13.21
52
7.39
7.39
186
26.42
26.42
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
704
100
Cumulative
%
52.98
66.19
73.58
100
100
that the salary paid to them by the contractor on the regular basis. This indicates that the
organization keep attention that the salary should reached on time.
400
350
300
250
200
150
100
50
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
373
93
52
186
Neither Agree nor

Disagree
75
10. The welfare facilities provided to me are adequate and well maintained.
%
196
27.84
27.84
88
12.50
12.50
121
17.19
17.19
293
41.62
41.62
6
0.85
0.85
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
27.84
40.34
57.53
99.15
100
welfare facilities provided to the are adequate and well maintained and same 414 employees
of 704 i.e. 58.81% disagree. This indicates that the welfare facilities have to be improvised in
the necessary areas so that employees have better facilities.
350
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
196
88
121
293
76
11. The canteen facilities provided are good and hygiene.

%
33
4.69
4.69
95
13.49
13.49
156
22.16
22.16
288
40.91
40.91
132
18.75
18.75
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
4.69
18.18
40.34
81.25
100
In the above analysis 444 employees of 704 employees i.e. 63.07% are disagreeing that the
canteen facilities provided to them are good and hygiene. This indicates that the canteen
facilities have to be improvised.
350
300
250
200
150
100
50
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
33
95
156
288
132
77

%
189
26.85
26.85
246
34.94
34.94
65
9.23
9.23
72
10.23
10.23
132
18.75
18.75
704
100
100
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total
Cumulative
%
26.85
61.79
71.02
81.25
100
The analysis indicates that 435 employees of 704 employees i.e. 61.79% are agreeing that
they have a bright future, but 137 employees disagree with this factor. This indicates that
every employee feels the growth of the organization and the contribution of the department in
the organization.
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
189
246
65
72
132
78
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
330
46.88
46.88
178
25.28
25.28
120
17.05
17.05
60
8.52
8.52
16
2.27
2.27
704
100
100
Cumulative
%
46.88
72.16
89.20
97.73
100
The analysis shows that 508 employees of 704 employees i.e. 72.16% agree that they are
satisfied with Muri unit as a place work. This indicates that the organization has provided
good work atmosphere for employees at Muri that shows that the organization high retention
rate.
350
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
330
178
120
60
16
79
14. My contractor spends adequate time on my development.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
245
34.80
34.80
114
16.19
16.19
114
16.19
16.19
231
32.81
32.81
704
100
Cumulative
%
34.80
50.99
67.19
100
100
The above analysis indicates that 345 employees of 704 employees i.e. 49% are disagree with
contractors because they dont spends time on the employee development. This indicates that
the employees are not provided a proper development facilities in the organization.
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
245
114
114
231
Neither Agree nor

Disagree
80
15. My contractor provides me adequate information to do the work.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
262
37.22
37.22
173
24.57
24.57
124
17.61
17.61
142
20.17
20.17
3
0.43
0.43
704
100
100
Cumulative
%
37.22
61.79
79.40
99.57
100
The above analysis indicates that 435 employees of 704 employees i.e. 61.79% agree with the
adequate information to do the work provided by the contractor, but 266 employees disagree
with this factor. This depicts that the contractor have to improve the communication level.
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
262
173
124
142
81
16. I get appreciation from my contractor, supervisor and permanent employees.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
147
20.88
20.88
73
10.37
10.37
104
14.77
14.77
358
50.85
50.85
22
3.13
3.13
704
100
100
Cumulative
%
20.88
31.25
46.02
96.88
100
The above analysis shows that 462 employees of 704 employees i.e.65.62% disagree that
they get appreciation from there supervisor or contractor and permanent employees. This
indicates that the negative behavior toward the employees in the organization.
400
350
300
250
200
150
100
50
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
147
73
104
358
22
82
17. My opinion is taken in to account in my department.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
251
35.65
35.65
137
19.46
19.46
53
7.53
7.53
228
32.39
32.39
35
4.97
4.97
704
100
100
Cumulative
%
35.65
55.11
62.64
95.03
100
300
250
200
150
100
50
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
251
137
53
228
35
83
18. I get Clear communication from the notice board.
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Total

%
163
23.15
23.15
130
18.47
18.47
77
10.94
10.94
152
21.59
21.59
182
25.85
25.85
704
100
100
Cumulative
%
23.15
41.62
52.56
74.15
100
In the above analysis 293 employees of 704 i.e.41.62% agree that they get clear information
from the notice board. This indicates that the organization has adequate communication
bridge for the employees which need improvement.
200
180
160
140
120
100
80
60
40
20
0
Frequency
Strongly Agree
Somewhat Agree
Somewhat
Disagree
Strongly Disagree
Neither Agree nor

Disagree
163
130
77
152
182
84
Conclusion
Job Band 12-14 Supervisory Staff
Suggestions / Feedback:
Facilities should be provided for visiting other Hindalco units for training and
experience, to learn about successful implementation in other Hindalco units and
implement them in Muri. Training according to personal preferences/qualification is
not available. Additional training with respect to requirements are not available. No
schedule for supervisor training, HR policy should be explained in training.
Canteen should provide better quality food because food quality in canteen is very
low.
Control room, station should have notice boards which should be updated. Older
supervisors prefer noticeboard as they do not check email that often. The internet
connection is slow too.
Medical facility should be improved. Medical claim facility is not good, claim is only
possible when admitted for more than three days. Doctors are not available always in
OHC, There are no specialists at OHC. It function only as a first aid center not as a
health center. Medical bill reimbursement is also a cause of dissatisfaction because it
takes too many days in settlement.
Transport Facilities can be improved. More kilometers in transport allowance should

be added.
The existing welfare benefits and facilities should be maintained. Recreational

facilities in the club need improvement. Plays and nukkad natak to be included in their
recreational facilities.
Heavy workload with no overtime pay is a quite demotivating, but they will be more
motivated to work overtime if overtime pay is there.
85
Survey Results:
Questions
I feel that my job contribute to the achievement of the target of my
department.
The safety measures in my department are good and employees are
safety conscious.
The communication meeting in the canteen is useful.
The training Programmes increases my knowledge and skill.
I get an opportunity to learn and grow in the work place.
My senior provides me adequate information to do the work.
I am satisfied with the cooperation given to me by my co-worker.
I agree that doing job in alternative ways is encouraged in my
department.
I get appreciation in my department for any good job done.
I get an opportunity to do what I am very good at.
I am satisfied with Muri unit as a place of work.
I am Aware of Hindalco HR policies.
My unit has a bright future.
I get recognition/appreciation from my department for good
performance.
My talent / Intelligence is encouraged by my senior.
My opinion is taken in to account in department.
My senior keeps me well informed about what is going on in the
department.
The Infrastructure provided to me in my department enables me to do
my job better.
I get Clear communication from the Notice Boards.
I get full cooperation from the other departments.
My senior spends adequate time on my development.
Appraisal Process in our unit is fair & objective.
The medical facilities provided to me through OHC are good.
My grievances and complaints are handled in time and to my satisfaction
I get Material & Equipment at the right time & at the right Place.
The transport facilities are good & timely.
I get Timely Training.
The welfare facilities provided in my department are adequate and well
maintained.
The recreational facilities provided in the club are good.
The canteen facilities provided are good.
Total
Satisfaction Index
% (Highly Satisfied +
Satisfied)
98.3193
94.9580
94.9580
92.4370
91.5966
91.5966
91.5966
89.9160
89.9160
89.0756
89.0756
88.2353
88.2353
87.3950
86.5546
85.7143
85.7143
84.8739
84.8739
84.0336
83.1933
78.9916
78.9916
78.1513
73.1092
70.5882
70.5882
70.5882
68.9076
64.7059
31.9328
2558.8235
82.5426
86
Permanent Workmen
Pay should increase according to present scenario. Promotion policy should be made
more employee friendly. Payment must be work based. Overtime must be given to
motivate the employees.
Training is not according to the workmen's choice. More training is required for
young workmen as they are new to an industrial work environment. Talent should be
promoted in the work place. Training provided should be better and more job related.
Each and every employee should be involved in training. Practical and process job
related training should be given to the well qualified employees.
There is no meaning of cycle allowance as most of the employees have motorcycles.

Transport facility is only available during emergency. Transport allowance should be
increased. Transport bill reimbursement for ambulance and vehicle take days to settle.
Canteen should have facility for cold drinks in summer. Canteen should have
improvement in hygiene. There should be changes in menu, like Non Veg in canteen.
Canteen food especially breakfast should have a more balanced diet with essential
vitamins. Canteen allowance of 50 rupees should be increased to 100 rupees.
Medical bills reimbursed after a long time. Medical facilities not given in time. This
facility is only good for first aid. Family and dependents should be covered under this
facility. No specialist doctors in OHC. Doctors should not be absent without notice.
No information is given about the timing of communication meeting. Shift workmen

have no time to attend communication meeting. Notice board not updated on time.
Notice board should contain notices in both English and Hindi as well. It is
maintained and updated by canteen staff, which should not be the case.
Cultural programs should be held more frequently. Only sweet packets given as
welfare in the whole year. No maintenance of gym in the club. Welfare facilities
should be restarted as before.
Safety equipment are not provided at the right time, e.g. Apron for safety not given.
Safety measures should not take place after the accidents. There is too much
paperwork that has to be done before getting safety equipment, this affects the
production. Quality of safety equipment are not good. Safety Materials and Plant
materials (working materials) should be good quality and branded (ISI marked).
87
Very difficult for complaints to be resolved on time. Complaints and grievance take
time to be resolved completely.
Survey Results:
Questions
I am satisfied with the cooperation given to me by my co-worker.

I feel that my job contribute to the achievement of the target of my department.
The training Programmes increases my knowledge and skill.
The safety measures in my department are good.
I get an opportunity to do what I am very good at.
The Infrastructure provided to me in my department enables me to do my job better.
My supervisor keeps me well informed about what is going on in the department.
I get Clear communication from the Notice Boards.
My supervisor provides me adequate information to do the work.
I agree that doing job in alternative ways is encouraged in my department.
I get an opportunity to learn and grow in the work place.
I get full cooperation from the other departments.
My opinion is taken in to account in department.
My supervisor spends adequate time on my development.
I get Timely Training.
My talent / Intelligence is encouraged by my supervisor.
I get appreciation in my department.
The medical facilities provided to me are good.
The communication meeting in the canteen is useful.
I get Material & Equipment at the right time & at the right Place.
My department Recognizes High achievers.
Job promotion in this organization is fair & objective.
My grievances and complaints are handled in time and to my satisfaction
The recreational facilities provided in community centre and the club are good.
The welfare facilities provided in my department are adequate and well maintained.
The transport facilities are good & timely.
The canteen facilities provided are good.
Total
Satisfaction Index
% (Highly
Satisfied +
Satisfied)
97.2973
88.1081
84.0541
82.9730
77.5676
73.7838
72.7027
72.7027
71.6216
70.8108
70.5405
69.7297
69.4595
66.7568
65.1351
64.0541
63.2432
61.8919
57.5676
57.0270
56.7568
52.1622
48.6486
47.2973
45.9459
40.5405
30.5405
30.0000
23.7838
9.4595
1822.1622
60.7387
88
Contract Workmen
Payment not in time, payment given is too low, proper payment not given,
contractor keeping some part of the payment, some guys given PF and considered
as permanent contract workmen who even If they take a leave or come after some
days they still are able to keep their job. The non PF guys can be kicked out any
time, dont get PF, and dont get proper pay.
Delay in giving uniforms, raincoat, shoes, safety helmets, gloves, some contractors
ask their workmen to pay for it asking them 100 rupees for their shoes etc. Big
contractors already detect the amount systematically from the pay along with PF
etc.
Contract labour of some contractors who eat in the company canteen are made to
wait and only after permanent workmen finish they are let in and dont get second
serves and also have to pay for their meal. Meals are 12 rupees around and the plate
doesnt have sufficient rice. Canteen utensils like glass, plate etc. finish after the
permanent workmen have had their food and hence when contract labour come they
tell that because of lack of utensils they cant serve them food. Canteen itself is run
by a contractor. Some of them have to wash the dirty glasses in order to drink tea.
In the unloading shed in the white area if the trucks come inside the shed then the
workers have to carry the load only a short distance and the work can be done
faster, however bringing the trucks inside the shed is prohibited even though
sometimes they do it. The trucks tires dirty the shed floor which has alumina
hydrate which is white in color so maybe that could be the reason.
Cool drinking water not available at all places and sometimes the labour has to walk
a long distance to have a drink. Toilet facilities are provided however some labour
face issues walking longer distances.
People doing skilled and unskilled jobs both get the same pay. Cleaning the road or
cleaning 100 ft. bauxite tanks, u get paid the same. Climbing the tanks in itself is a
fight among the laborers on who is going to do it. U fall nobody knows u and
supervisor asks who told u to climb so high. Need height allowance? Laborers
doing skilled work get pay of semi-skilled pay.
89
Contract labor having P.F made to do less work whereas the non P.F guys made to
do more and hence these guys get paid less. In the agreement when work is there
the P.F guys are given preference over the non P.F guys but in reality it is not so.
Load/Unload wagon tipper section where earlier there were around 4 guys for a task
now reduced to 2.5. Workload increase and manpower shortage.
Bauxite crusher area heavy dust and sprinklers not provided near the dust area and
only provided during the wagons entry into the plant.
Survey Results:
Questions
I know my job well and can execute it nicely.

I get Material & Equipments at the right time & at the right Place.
Employees of Hindalco, Muri treat me with dignity and respect and we work
together in a team.
I am communicated on regular basis through my contractor.
The safety measures in my department are good and are given top priority.
I get On the job training and safety training on regular basis.
Salary is paid to me on regular basis by my contractor.
My contractor provides me adequate information to do the work.
The Infrastructure provided to me by my contractor enables me to do my job better.
My opinion is taken in to account in my department.
My grievances and complaint handled in time and to my satisfaction.
My contractor spends adequate time on my development.
I get clear communication from the Notice Board.
The welfare facilities provided to me are adequate and well maintained.
I get appreciation from my contractor, supervisor and permanent employees.
The Canteen facilities provided are good and hygiene.
Satisfaction Index
% (Highly
Satisfied +
Satisfied)
98.5795
79.6875
78.8352
75.0000
74.5739
72.1591
67.0455
66.1932
61.7898
61.7898
58.5227
55.1136
50.9943
50.9943
41.6193
40.3409
31.2500
18.1818
1082.6705
60.148358
90
The overall satisfaction index for supervisory staff is 82.5426%. The satisfaction index for
supervisory cadre has improved since the last survey, however some improvements have to
be made in order to ensure better job involvement and cooperation.
The overall satisfaction index for permanent workmen is 60.7387%. This index has fallen
since the last survey and certain areas like canteen, welfare, recreational and transport need
significant improvements.
The overall satisfaction index for contract workmen is 60.1483%. This index is more or less
the same as the last survey and requires efforts to improve the conditions of the contract
workmen as they form the majority of the workforce and their conditions determine the
productivity of the organization. Certain areas like canteen, welfare etc. require urgent
improvement.
91
Annexure
I.
Questionnaire for Supervisory Staff
Employee Satisfaction Survey Supervisory Staff

a) Strongly agree
b) Somewhat agree
c) Somewhat disagree
d) Strongly disagree
e) Neither agree nor disagree
a) Strongly agree
b) Somewhat agree
3. I get Material & Equipment at the right time & at the right Place.
a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
92

a) Strongly agree
b) Somewhat agree
6. My grievances and complaints handled in time and to my satisfaction
a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
8. The recreational facilities provided in the clubs are good.
a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
93

a) Strongly agree
b) Somewhat agree
11. Appraisal process in our unit is fair & objectives.
a) Strongly agree
b) Somewhat agree
a)
b)
c)
d)
e)
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree
Neither agree nor disagree

a) Strongly agree
b) Somewhat agree
14. I am aware of Hindalco HR policies.
a) Strongly agree
b) Somewhat agree
94
15. The medical facilities provided to me through OHC are good.

a) Strongly agree
b) Somewhat agree
e) Strongly agree
f) Somewhat agree
g) Somewhat disagree
h) Strongly disagree
a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
e) Neither agree nor disagrees
19. My senior keeps me well informed about what is going on in the department.
a) Strongly agree
b) Somewhat agree
95
20. My senior spends adequate time on my development.

a) Strongly agree
b) Somewhat agree
21. My talent / Intelligence is encouraged by my senior.
a) Strongly agree
b) Somewhat agree
22. My senior provides me adequate information to do the work.
a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
96

a) Strongly agree
b) Somewhat agree
26. I get recognition/appreciation from my department for good performance.

a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
d) Strongly disagree.
29. I get appreciation in my department for any good job done.
a) Strongly agree
b) Somewhat agree
97

a) Strongly agree
b) Somewhat agree.
a) Strongly agree
b) Somewhat agree.
II.
Questionnaire for Permanent Workmen
Employee Satisfaction Survey Permanent Workmen

e) Strongly agree
f) Somewhat agree
e) Strongly agree
f) Somewhat agree
98
3. I get Material & Equipment at the right time & at the right Place.
f) Strongly agree
g) Somewhat agree
h) Somewhat disagree
i) Strongly disagree
j) Neither agree nor disagree
e) Strongly agree
f) Somewhat agree
e) Strongly agree
f) Somewhat agree
6. My grievances and complaints handled in time and to my satisfaction
e) Strongly agree
f) Somewhat agree
f) Strongly agree
g) Somewhat agree
99
8. The recreational facilities provided in community center and the clubs are good.
a) Strongly agree
b) Somewhat agree
e) Strongly agree
f) Somewhat agree
e) Strongly agree
f) Somewhat agree
11. Job promotion in this organization are fair & objective.
e) Strongly agree
f) Somewhat agree
e)
f)
g)
h)
e)
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree
Neither agree nor disagree
100

f) Strongly agree
g) Somewhat agree
14. The medical facilities provided to me are good.
a) Strongly agree
b) Somewhat agree
e) Neither agrees nor disagree
e) Strongly agree
f) Somewhat agree
e) Strongly agree
f) Somewhat agree
e) Strongly agree
f) Somewhat agree
e) Neither agree nor disagrees
101
18. My supervisor keeps me well informed about what is going on in the department.
e) Strongly agree
f) Somewhat agree
19. My supervisor spends adequate time on my development.
e) Strongly agree
f) Somewhat agree
20. My talent / Intelligence is encouraged by my supervisor.
e) Strongly agree
f) Somewhat agree
21. My supervisor provides me adequate information to do the work.
e) Strongly agree
f) Somewhat agree
e) Strongly agree
f) Somewhat agree
102

e) Strongly agree
f) Somewhat agree
f) Strongly agree
g) Somewhat agree
25. My department recognizes high achievers.
e) Strongly agree
f) Somewhat agree
a) Strongly agree
b) Somewhat agree
f) Strongly agree
g) Somewhat agree
i) Strongly disagree.
103
28. I get appreciation in my department.

f) Strongly agree
g) Somewhat agree
i) Strongly disagree.
a) Strongly agree
b) Somewhat agree.
f) Somewhat disagree
g) Strongly disagree.
h) Neither agree nor disagree
a) Strongly agree
b) Somewhat agree.
III.
Questionnaire for Contract Workmen
Employee Satisfaction Survey Contract Workmen

1. I know my job well and can execute it nicely.
i) Strongly agree
j) Somewhat agree
k) Somewhat disagree
l) Strongly disagree
104
2. The Infrastructure provided to me by my contractor enables me to do my job better.

i) Strongly agree
j) Somewhat agree
3. I get Material & Equipments at the right time & at the right Place.
k) Strongly agree
l) Somewhat agree
m) Somewhat disagree
n) Strongly disagree
o) Neither agree nor disagree
4. The safety measures in my department are good and are given top priority.
i) Strongly agree
j) Somewhat agree
5. I get on the job training and safety training on regular basis.
i) Strongly agree
j) Somewhat agree
6. Employees of Hindalco, Muri treat me with dignity and respect and we work together in a
team.
i) Strongly agree
j) Somewhat agree
105
7. I am communicated on regular basis through my contractor.

k) Strongly agree
l) Somewhat agree
m) Somewhat disagree
n) Strongly disagree
o) Neither agree nor disagree
8. My grievances and complaint handled in time and to my satisfaction.
e) Strongly agree
f) Somewhat agree
9. Salary is paid to me on regular basis by my contractor.
i) Strongly agree
j) Somewhat agree
10. The welfare facilities provided to me are adequate and well maintained.
i) Strongly agree
j) Somewhat agree
11. The Canteen facilities provided are good and hygiene.
a) Strongly agree
b) Somewhat agree
106

a) Strongly agree
b) Somewhat agree
a) Strongly agree
b) Somewhat agree
14. My contractor spends adequate time on my development.
a) Strongly agree
b) Somewhat agree
15. My contractor provides me adequate information to do the work.
a) Strongly agree
b) Somewhat agree
16. I get appreciation from my contractor, supervisor and permanent employees.
a) Strongly agree
b) Somewhat agree
107
17. My opinion is taken in to account in my department.

a) Strongly agree
b) Somewhat agree
18. I get clear communication from the Notice Board.
a) Strongly agree
b) Somewhat agree
108
Bibliography:
Aditya Birla Management Corporation Pvt. Ltd. (2015). http://www.hindalco.com/muri. Retrieved
from http://www.hindalco.com: http://www.hindalco.com/muri
Heathfield, S. M. (2015).
http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.htm. Retrieved
from http://humanresources.about.com:
http://humanresources.about.com/od/employeesurvey1/g/employee_satisfy.htm
109

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Employee Satisfaction Survey at Hindalco, Muri Works

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A report on

Employee Satisfaction Survey

Job Band 12-14 Supervisory Staff ....................................................................6

Permanent Workmen ......................................................................................37

Contract Workmen ......................................................................................67

Questionnaire for Contract Workmen .................................................. 104

About Muri Works:

Data Analysis and Interpretation

Job Band 12-14 Supervisory Staff

1. I agree that doing job in alternative ways is encouraged in my department.

2. The Infrastructure provided to me in my department enables me to do my job

Neither Agree nor

Frequency Percentage Valid

Neither Agree nor

Frequency Percentage Valid

Neither Agree nor

5. I get an opportunity to do what I am very good at.

Frequency Percentage Valid

Neither Agree nor

6. My grievances and complaints handled in time and to my satisfaction.

Neither Agree nor

7. I get an opportunity to learn and grow in the work place.

Frequency Percentage Valid

Somewhat Disagree Strongly Disagree

Neither Agree nor

8. The recreational facilities provided in the club are good.

Frequency Percentage Valid

Neither Agree nor

The cultural activities are good.

Frequency Percentage Valid

Neither Agree nor

10. The communication meeting in the canteen is useful.

Frequency Percentage Valid

Neither Agree nor

11. Appraisal process in our unit are fair & objective.

Frequency Percentage Valid

Neither Agree nor

Frequency Percentage Valid

Neither Agree nor

13. The transport facilities are good & timely.

Frequency Percentage Valid

Neither Agree nor

14. I am Aware of Hindalco HR policies.

Frequency Percentage Valid

Neither Agree nor

15. The medical facilities provided to me through OHC are good.

Frequency Percentage Valid

Neither Agree nor

16. The canteen facilities provided are good.

Frequency Percentage Valid

Neither Agree nor

17. My unit has a bright future.

Frequency Percentage Valid

Neither Agree nor

18. I am satisfied with Muri unit as a place of work.

Frequency Percentage Valid

Neither Agree nor

Frequency Percentage Valid

Neither Agree nor

20. My senior spends adequate time on my development.

Frequency Percentage Valid

Neither Agree nor

21. My talent / Intelligence is encouraged by my senior.

Frequency Percentage Valid