FHS494 Syllabus Agency Administration Supervision Fall 2015 HYNES

Hynes | FHS 494: Sr Prof Pract Admin & Superv | Syllabus | 12318
C OURSE I NFORMATION
Course Title: Senior Professional Practices and Issues: Agency Administration and Supervision
Course Number: FHS 494
Term: Fall 2015
Credit: 3 credits (this section, 1 credit + Case Management, 2 credits = 3 credits); please see syllabus on
Case Management from other instructor, Jessica Cronce (Case Management meets Tues 2-3:50 pm)
CRN: 12318
Grading Options: Letter Grade Only
Course Dates: October 1 December 10; Thurs 2-2:50 pm (Hynes)
Course location: Education 176
Instructor Contact Information

Instructor: Julie M. Hynes, MA, RD, CPS
Voice: 541.357.9334
Email: hynes@uoregon.edu
Office hours: (By appointment) Tuesday/Thursday 3:00-4:00pm, HEDCO; other times as arranged
Graduate Teaching Fellow:

Sylvia Shaykis: sshaykis@uoregon.edu
Department Contact Information

Counseling Psychology and Human Services, College of Education | 1215 University of Oregon
541.346.2143 | fhs@uoregon.edu
C OURSE O VERVIEW
Course Purpose
The primary purpose of the Agency Administration and Supervision portion of FHS 494 is to apply
knowledge of theories and skills in management and leadership to the administration of family and
human services programs and personnel in public and non-profit sectors. Class activities are designed
to crosswalk theory and practical application, and you will be challenged to explore your own skill sets
and interests for potential administration and leadership roles in human services.
The class is structured to promote discussion, critical thinking and self-reflection by merging
discussions, readings, assignments; much of this material is intended to be directly related and
integrated as compared to the senior students practicum sites.
NOTE: Per FHS programming of FHS 494, this is NOT a discussion section of the Case Management
section of this course. The material covered in this section is unique to Agency Administration &
Supervision.
S TUDENT L EARNING O UTCOMES

At the conclusion of the course, each student will be able to:
1. Understand the practical application of differing theories of organizations and management in
public and nonprofit human services organizations.
2. Identify competencies, roles and characteristics typically associated with management,
supervision and other positions of administrative leadership.
3. Explain and apply the contributions of networking and organizational collaboration to
professional development and career advancement in human services.
4. Analyze career paths of people as they have advanced in administrative careers in human
services; reflect upon ones own interests for pursuing a career in human services
administration.
5. Demonstrate understanding of administrative concepts involving planning, budgeting, problem
solving and conflict resolution skills in an administration setting.
FHS Competencies:
We will focus on the following areas of FHS competency development in this course:
Verbal/ Written Communication Skills (1.2)

Professionalism/Work Ethic (1.7)
Career Development (2.5)
Interviewing (3.4)
Problem Solving in Supervision and Professional Relationships (3.5)
Agency Management/Administration (4.5)
Leadership (4.7)
T EXTS AND M ATERIALS

All readings, announcements, assignments, grades, lecture notes and other materials will be posted on
Canvas in full. (There is no required text book for the Agency Administration and Supervision portion of
FHS 494.) There will be other reading choices which you may locate using UO libraries. Please check
Canvas a minimum of twice a week for materials.
Recommended Readings:
Kouzes, J. and Posner, B. (2012). The Leadership Challenge: How to Make Extraordinary Things
Happen in Organizations (5th ed.). San Francisco, CA: The Wiley Brand.
Lewis, J.A., Packard, T.R. & Lewis, M.D. (2012). Management of Human Services Programs (5th
ed.). Belmont, CA: Brooks/Cole.
[2]
W EEKLY S CHEDULE OF T OPICS AND A SSIGNMENTS

NOTE: Scheduled topics and assignment dates are subject to change depending on availability of guest
speakers and instructor discretion. Assignment instructions and rubrics will be posted in full on Canvas.
WEEK
DATE
1
Thurs
10/1
2
Thurs
10/8
3
Thurs
10/15
THEME
READINGS
Course Overview.
Syllabus Review.
Student Expectations.
Review syllabus and Canvas

structure.
Discuss Survey Results;

Overview of
Organizational Behavior.
Canvas--Week 2 all slides:

Organizational Behavior.
Organizational
Discussion.
Canvas--Week 3 all slides:

Administration.
Complete introduction survey

(posted to Canvas).
Guest Lecture TBA.
Thurs
10/22
Jobs in human services

administration.
Organizational Climate,
Culture, Leadership &
Performance.
Canvas: Week 5 all slides.

Climate, culture, leadership &
performance.
Guest lecture:
Erin Moore, Executive
Director, Oregon CASA
Network
Cousins, C. (2004). Becoming

a social work supervisor.
Australian Social Work, 57 (2),
175-185.
Supervision: Human
Resources Management.
6
Thurs
11/5
7
Thurs
11/12
Introduction survey
(Canvas).
Due Sunday, 10/4 at
11:59pm.
Organizational chart.
Due 10/15 at 2:00pm.
Administration: Structure6.
& Function.
Thurs
10/29
ASSIGNMENTS
Problem Solving and

Conflict Resolution.

Jobs in human services
administration.
Boss, J. (2014, June). Six

principles of a leadership
legacy. Forbes.
[3]
Job Search Assignment:

Due 10/29 at 2:00pm.
Supervisor interview
write-up OR video.
Due 11/12 at 2:00pm.
WEEK
DATE
8
THEME
READINGS
Leadership. Staff
Empowerment and
Motivation.
[No Meeting]
Thurs
11/26
--Happy Thanksgiving--
Canvas: Review leadership

self-assessment results
comparison with class.
10
Course Summary. Final

Assignment.
Thurs
11/19
Thurs 12/3
FINALS
WEEK
ASSIGNMENTS
Leadership style selfassessment.
Due 11/19 at 2:00pm
None.
No Meeting.
Final Assignment:
Reflection.
Thurs
12/10
Due 12/10 at 2:00pm
G RADING C OMPONENTS AND C RITERIA

The emphasis in this class is on the discussion and sharing of ideas and information related to
administration and supervision. Your grade will be based on a combination of class attendance,
completion and quality of required activities, and the scores you receive on the assignments.
Requirements and points possible for each component are listed below. Assignments that are late will
be marked down by 10% of total points each subsequent date.
[4]
CLASS REQUIREMENTS
POINTS
Weekly Activity Attendance/Participation

(18 points; weekly attendance =1 point; participation
= 1 point | mid-course survey = 2 points)
DUE DATE
20
Weekly
Introductory Survey (Canvas)
10/4 11:59 pm
Agency Organizational Chart
10/15
Job Search Assignment
15
10/29
Interview with Agency Supervisor
20
11/12
Leadership Style Self-Assessment
10
11/19
Reflection Paper
25
12/10
[Extra Credit Opportunities]
~5
TOTAL
100
Grading
My portion of the course counts for 100 points out of 300 total course points. You will receive one
grade for the full FHS 494 course, which will be calculated by adding the total points that you earn for
the Agency Administration and Supervision component of the course (100 points possible) and the total
points you earn in the Case Management component of the course (200 points possible).
Grades will be assigned based on total points earned, according to the following guidelines:
A
277 or higher
A-
268-276
B+
259-267
247-258
B-
238-246
C+
229-237
217-228
C-
208-216
D+
199-207
187-198
D-
178-186
177 or lower
R OLE OF G RADUATE T EACHING F ELLOW

Sylvia Shaykis (sshaykis@uoregon.edu ) is the Graduate Teaching Fellow for this course. As Teaching
Assistant, Sylvia offers grading and professional knowledge, expertise, and experience in Family and
Human Services. She will be an important role in grading, participation and leading in course activities,
as well as communicating with students. As course instructor, I will be responsible for final grading and
evaluation activities.
S TUDENT E NGAGEMENT I NVENTORY

[5]
Under the UO quarter system, each undergraduate credit reflects approximately 30 hours of student
engagement. Therefore, the one credit Agency Administration and Supervision portion of this course will
reflect 30 hours of your engagement. Following are the estimated hours for this course.
E DUC AT I ON A L A C TI V I T Y
H OU R S E N G AG E D
Attendance
10
Assigned readings
Assignments
12
Online interaction
TOTAL
30
[6]
A TTENDANCE AND A BSENCE G UIDELINES

Attendance is very important because of the applied skills you will be learning during class time. You
are expected to attend classes and participate in all group activities. Students will sign-in or turn in an
activity each class to receive 2 points for attendance and participation. It will be your responsibility to
sign-in each class time. You do not need to notify me if you are going to miss class unless it is an
extended beyond one class. There are no make-up points for missed class time; if you miss class, there
it is no way to recreate that experience. Throughout the course, there will be several options for extra
credit that you may use to make up for missed class time.
E XPECTED C LASSROOM B EHAVIOR

To ensure a positive learning environment for all students, here are some expected professional
behaviors:
A Side Note on Being Present
arrive on time to class
silence your mobile device

keep visual (and audio) distractions of your
electronic device to a minimum
be prepared to participate
refrain from private conversations with others
while class is in session
attend the entire class session
be respectful
share talking time
Occasional needs to communicate outside

the classroom are completely
understandable, but please do not make a
habit of it or you will be excused from class.
A key part a career in Family and Human
Services means that we are focused on
people. Please exhibit this respect in the
classroom and be present for the topics,
your instructors and classmates.
Other Expectations:
I expect you to do your own work (with the exception of any specifically defined group
assignments). Don't plagiarize, don't cheat. Its extremely disappointing and not worth failing
and getting reported. My assignments are reasonable and meant to be practical to your career
path.
I expect you to be able to use your electronic device and Canvas to access and complete
material required for the course. If you have issues with Canvas, please refer to Canvas support.
Technology problems are not an excuse for late assignments or arriving to class late.
I expect that you are aware of, and comply with, the UO Student Conduct Code and comply with
the College of Educations Additional Policies and Notifications sections as listed below.
I expect (and hope!) you will feel comfortable to communicate with me directly with any
questions, issues or concerns.
[7]
What You Can Expect from Me:
You can expect me to respect you. It is often said that respect is earned, but I believe in
starting with respect and treating you as a human services professional, until your behavior
indicates you are not ready for that expectation.
You can expect me to be responsive and provide feedback. Unless there is an emergency (or
something already covered clearly in written instructions), I generally respond within 24 hours.
You can expect me to be fair. I will commit to being reasonable and objective with your work,
regardless of your opinions or learning style.
You can expect to be able to provide feedback. Not all of what we cover is right or wrong in
this course. If you challenge material, be prepared to defend your arguments. If youre arguing, it
means youre not apathetic!
If you have any other expectations, please do let me know.
A DDITIONAL P OLICIES AND N OTIFICATIONS

Attendance and Absence Guidelines
You are expected to attend class. Missing more than two class meetings (defined as being more than 10
minutes late or leaving more than 5 minutes early) may result in failing the class. Under some
circumstances, make-up activities may be negotiated in advance with the instructor. Documented
medical and athletic absences may be made up. However, if you miss a significant proportion of the
class for any reason, the instructor may consult administratively to determine whether you have been
present for or completed a sufficient proportion of the course criteria to be able to pass. Other
extraordinary absences may be permitted with make-up work at the instructors discretion.
Expectations for Professional in Training
Please see the sections below on ethics, conduct, and related issues.
You are expected to participate actively. Inattention, disruption, lateness, or other unprofessional
behavior as determined by the instructor is sufficient grounds for removal from the course with a failing
grade.
You must reference your sources in essay responses and use quotation marks for direct quotes.
Plagiarism and disallowed collaboration are serious academic offenses and will be managed
accordingly. You may not collaborate unless explicitly required or permitted to do so. Sharing
information from this class with other class members is permitted only when this does not violate
standards of academic honesty. No recording is permitted without prior approval from the instructor.
[8]
You may not repost the instructors materials (PowerPoints, worksheets, etc.) without permission from
the instructor. Posting, selling or otherwise sharing class or exam notes will be treated as academic
dishonesty.
Additional Course Requirements
Please save or print a copy of this syllabus. Some readings may be on the online course learning
platform.
If you are having trouble accessing or using the online class learning platform from off-campus, try
using a different browser. If you are having trouble downloading PDFs, try using a PC (not Mac).
When you e-mail the instructor(s) or a GTF, use your UO account and give your full name and the class
number and title. E-mail with an instructor or GTF is a professional communication. Please be clear and
courteous, and use the writing style you would use in an informal paper.
You are responsible for keeping copies of all of your work until after you are satisfied with your final
grade. This may mean making an electronic backup of all assignments completed on the computer (or
e-mailing yourself a copy that can be retrieved if your computer crashes), keeping graded work until
after the class is over, or keeping a copy of any e-mail you send and receive related to the course.
Ethics and Academic Standards
This course may involve opportunities for self-disclosure. It is possible that a student colleague may say
something personally important and private in your discussions. It is an expectation, as well as sound
professional practice, that you maintain that person's privacy and trust. However, please keep in mind
the legal limits to privacy, and refer to your ethics code. If you feel that a breach of ethics or the law has
occurred, discuss this with your instructor immediately. Please be aware that your supervisors and other
faculty members are mandated reporters. University of Oregon faculty and staff are also required to
report information about sexual assaults, regardless of when or where they occurred. Participation in
this class does not confer confidentiality.
Diversity
It is the policy of the University of Oregon to support and value diversity. To do so requires that we:
respect the dignity and essential worth of all individuals.

promote a culture of respect throughout the University community.
respect the privacy, property, and freedom of others.
reject bigotry, discrimination, violence, or intimidation of any kind.
practice personal and academic integrity and expect it from others.
promote the diversity of opinions, ideas and backgrounds which is the lifeblood of the university.
[9]
Accommodation
Appropriate accommodations will be provided for students with documented disabilities. If you have a
documented disability and require accommodation, arrange to meet with the course instructor within
the first two weeks of the term or first two class meetings, whichever is first. The documentation of
your disability must come in writing from the Accessible Education Center in the Office of Academic
Advising and Student Services. Disabilities may include (but are not limited to) neurological impairment,
orthopedic impairment, traumatic brain injury, visual impairment, chronic medical conditions,
emotional/psychological disabilities, hearing impairment, and learning disabilities. For more information
on Accessible Education Center, please see http://aec.uoregon.edu
Mandatory Reporting
UO employees, including faculty, staff, and GTFs, are mandatory reporters of child abuse when the
employee has reasonable cause to believe any child with whom the employee comes in contact has
suffered abuse or that any person with whom the employee comes in contact has abused a child. UO
employees, including faculty, staff, and GTFs, also are mandatory reporters of prohibited discrimination
when the employee obtains credible evidence that any form of prohibited discrimination by or against
students, faculty or staff is occurring. Prohibited discrimination includes discrimination, and
discriminatory harassment, including sexual harassment and sexual assault. This statement is to advise
you that that your disclosure of information about child abuse or prohibited discrimination to a UO
employee may trigger the UO employees duty to report that information to the designated authorities.
Please refer to the following links for detailed information about mandatory reporting:
https://hr.uoregon.edu/policies-leaves/general-information/mandatory-reporting-child-abuseand-neglect/presidents-message
http://around.uoregon.edu/mandatoryreporting
Academic Misconduct Policy

All students are subject to the regulations stipulated in the UO Student Conduct Code found at
http://conduct.uoregon.edu. This code represents a compilation of important regulations, policies, and
procedures pertaining to student life. It is intended to inform students of their rights and responsibilities
during their association with this institution, and to provide general guidance for enforcing those
regulations and policies essential to the educational and research missions of the University.
Conflict Resolution
Several options, both informal and formal, are available to resolve conflicts for students who believe
they have been subjected to or have witnesses bias, unfairness, or other improper treatment.
[10]
It is important to exhaust the administrative remedies available to you including discussing the conflict
with the specific individual, contacting the Department Head, or within the College of Education, you can
contact Angie Whalen, Assistant Dean for Academic Programs and Student Services, at 346-2898 or
awhalen@uoregon.edu; Bridget Flannery, Associate Dean for Research and Academics, at 346-2496 or
brigidf@uoregon.edu; or Krista Chronister, Assistant Dean for Equity and Inclusion, at 346-2415 or
kmg@uoregon.edu.
At University of Oregon, you may contact:
UO Bias Response Team: 541-346-1139 or http://bias.uoregon.edu/whatbrt.htm

Conflict Resolution Services 541-346 -0617 or
https://uodos.uoregon.edu/Programs/ConflictResolutionServices.aspx
Affirmative Action and Equal Opportunity: 541-346-3123 or http://aaeo.uoregon.edu
Grievance Policy
A student or group of students may appeal decisions or actions pertaining to admissions, programs,
evaluation of performance and program retention and completion. Students who decide to file a
grievance should follow the student grievance procedure, or alternative ways to file a grievance outlined
in the Student Grievance Policy (http://neweducation.uoregon.edu/academics/student-grievance) or
enter search: student grievance.
In Case of Inclement Weather
In the event that the University operates on a curtailed schedule or closes, UO media relations will notify
the Eugene-Springfield area radio and television stations as quickly as possible. In addition, a notice
regarding the universitys schedule will be posted on the UO main home page (in the News section) at
http://www.uoregon.edu.
If an individual class must be canceled due to inclement weather, illness, or other reason, a notice will be
posted on the electronic course delivery platform or via email. During periods of inclement weather,
please check the electronic course delivery platform and your email rather than contact department
personnel. Due to unsafe travel conditions, departmental staff may be limited and unable to handle the
volume of calls from you and others.
Course Incomplete Policy
Incompletes with due dates may be permitted by the instructor under exceptional circumstances.
Students are expected to be familiar with university policy regarding grades of incomplete and the
time line for completion. For details on the policy and procedures regarding incompletes, consult the UO
Catalog or http://registrar.uoregon.edu/incomplete_policy.
[11]

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Hynes | FHS 494: Sr Prof Pract Admin & Superv | Syllabus | 12318

Instructor Contact Information

Graduate Teaching Fellow:

Department Contact Information

S TUDENT L EARNING O UTCOMES

Verbal/ Written Communication Skills (1.2)

T EXTS AND M ATERIALS

W EEKLY S CHEDULE OF T OPICS AND A SSIGNMENTS

Review syllabus and Canvas

Discuss Survey Results;

Canvas--Week 2 all slides:

Canvas--Week 3 all slides:

Complete introduction survey

Guest Lecture TBA.

Jobs in human services

Canvas: Week 5 all slides.

Cousins, C. (2004). Becoming

Canvas: Week 7 all slides.

Problem Solving and

Canvas: Week 4 all slides.

Boss, J. (2014, June). Six

Job Search Assignment:

Canvas: Week 8 all slides.

Canvas: Review leadership

Course Summary. Final

Due 12/10 at 2:00pm

G RADING C OMPONENTS AND C RITERIA

Weekly Activity Attendance/Participation

Introductory Survey (Canvas)

Agency Organizational Chart

Job Search Assignment

Interview with Agency Supervisor

Leadership Style Self-Assessment

[Extra Credit Opportunities]

R OLE OF G RADUATE T EACHING F ELLOW

S TUDENT E NGAGEMENT I NVENTORY

A TTENDANCE AND A BSENCE G UIDELINES

E XPECTED C LASSROOM B EHAVIOR

silence your mobile device

Occasional needs to communicate outside

What You Can Expect from Me:

If you have any other expectations, please do let me know.

A DDITIONAL P OLICIES AND N OTIFICATIONS

respect the dignity and essential worth of all individuals.

Academic Misconduct Policy

UO Bias Response Team: 541-346-1139 or http://bias.uoregon.edu/whatbrt.htm

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