Allied Bank

Internship Report

Mujtaba Ahmed
FA10-BBA-002

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Contents

1. Internship letter 4
2. EXECUTIVE SUMMARY 5
3. Introduction

3.1.Company history and back ground

4. Vision, mission and core values
4.1.Vision

4.2.Mission

4.3.Core values 8
5. Branch Structure

6. Products/Services offered by Allied Bank

10

6.1.Branches & ATM Services10

6.2.Branch Services

10

6.3.Automated Teller Machine (ATM) Services

6.4.Online Banking Services 11
6.5.Locker Services

11

6.6.Utility Bill Payment Services

12

6.7.General Inquiries 12
6.8.Financial services 12
6.9.Non-Financial services

13

7. Other Services: 13

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7.1.ABL Hajj Services 13
7.2.Demand Draft
7.3.Pay Order

13

13

8. Learning and Experience

8.1.Rationale for selection
9. Internship Duration

14

10.Tasks performed

15

14
14

Deposit slip filling: 15

Reactivation of dormant accounts:

15

Entering cheque books in register:

15

Filling cheque return vouchers: 15

New account opening:

15

Issue of cheque book and Atm cards: 16

Opening the locker
Photo copying

16

16

11.Learning 17
12.SWOT analysis 18
13.Recommendations & Suggestions
14.Conclusion

21

15.References

22

20

16.Appendix 22
17.Acknowledgment

23

18.Personal Resume (CV) 24

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Internship letter

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EXECUTIVE SUMMARY
Allied bank limited is one of the most prestigious and well reputable Bank of Pakistan with
branches in every city of Pakistan and as well diverse workforce. Firstly, I have given the
introduction of the firm where I was doing internship. After that I have tried to explain the brief
history of the firm. The branch where I have done my internship is located at PWD housing
society Rawalpindi having branch code 0463. It is one of the oldest banks of Pakistan with its
root being laid down in 1942. Bank has very long history as it was renamed from Australasia
bank to Allied Bank in 1974. It has also passed through with some of the harsh times in 1970s.
Allied bank has been steady with its growth over the period of time and is known as the one of
the best bank in Pakistan.
I have also mentioned brief detail of the vision, mission, and core values of the ABL. The
products or services that ABL is offering to the people of Pakistan like a wide range of
consumer products, to enhance business and cater to the different segments of society. Some
schemes have been specifically designed for specific segment of the society. These include
personal banking, business banking, Islamic banking etc. It is giving services like western
union for the people of Pakistan who are living abroad. Other services like letter of credit, ABL
helpline, demand drafts, pay orders etc.
After that there is a brief commentary of what I have learnt in these six weeks in the areas of
customer service, deposits and account opening. These jobs have helped me in identifying what
are the problems which can arise when I would step in practical life. In fact now whenever I
join any organization I would not be confused rather I would be confident. Then comes some
learnings and experiences in the ABL.
And at last comes the brief and to the point analysis of the organization which includes firstly
the internal analysis which includes the internal factors affecting the organization either in a
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positive or a negative way and secondly the external analysis including the factors outside of a
firm which are present in the environment which can affect the organization basically (SWOT).
Recommendation and suggestion are also important and in the end I have also given some
recommendation and suggestion to ABL and these are totally mine own constructed. These may
be wrong but these are on the basis that what I feel about the organization and that may be
helpful to management of Allied bank.

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Introduction
Company history and back ground
The Allied Bank Limited is the first Islamic bank established in the territory which later became
Pakistan. The Bank began to Lahore by the name Australasia Bank before independence in 1942 with a
paid up capital of rupees 0.12 million under the Chairmanship of Khawaja Bashir Bushk and his
business associates, including Abdul Rahman Malik who was among the first Board of Directors, the
Bank attracted deposits, equivalent to Rupees 0.431 million in its first eighteen months of operation.
The amount of total assets was Rupees 0.572 million. In 1974, the Board of Directors of Australasia
Bank was dissolved and the bank was renamed Allied Bank. The first year was a great success: profit
surpassed rupees 10 million, deposits increased by more than 50 percent and approached Rupees 1.46
billion. Investment increased by 72 percent and advances exceeded Rupees 1.08 billion for the first
time in the history of the bank. In 1974 there were 116 new branches opened and the bank began to
participate in the program of agriculture stain government procurement. These seventeen years the
Bank has grown rapidly, Increased from 353 in 1974 to 748 branches in 1991. Deposits increased by
Rupees 1.46 billion and advances and investments of Rupees 1.34 billion to Rupees 22 billion during
this period. Allied Bank also opened three new branches in the United Kingdom. Following
privatization in September 1991, Allied Bank has entered a new phase in its history, as the first bank in
the world to be owned and managed by its employees. In 1993, the First Allied Bank Modaraba
(FABM) was floated. After privatization, capital and reserves of Allied Bank were Rupees 1.525 billion
and assets amounted to Rupees 87.536 billion and deposits were Rupees 76.038 billion. In August
2004, due to the reconstruction of capital, the ownership of the Bank was transferred to a consortium
comprising Ibrahim group and therefore, it was renamed Allied Bank Limited in 2005.
Today, over the 70 years of existence, the Bank has created itself a foundation with a strong assets,
equity and deposit base. ABL offers multiple banking services. It has a wide range of over 700 ATMs
and 900 online branches in Pakistan. Allied bank is listed on all stock exchanges of Pakistan.
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Vision, mission and core values

Vision
Vision statement describes the future position of the company.
To become a dynamic and efficient bank providing integrated solutions in order to be the first
choice bank for the customers.

Mission
Mission defines the fundamental purpose of a company. Allied bank have following missions.

To provide value-added services to our customers.

To provide high-tech innovative solutions to meet customers requirements.
To create sustainable value through growth, efficiency and diversity for all stakeholders.
To provide a challenging work environment and reward dedicated team members according to

their abilities and performance.

To play a proactive role in contributing towards the society.

Core values

Integrity
Excellence in Service
High Performance
Innovation and Growth

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Branch Structure

BRANCH
MANAGER

OPERATION
MANAGER

CSO/RECEPTIO
NIST

CASHIER

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NON-CERICKAL
STAFF
(2)

Allied Bank

Products/Services offered by Allied Bank

Following are the services offered by Allied Bank Limited.

Branches and ATM Services

Online Banking Services
Locker Services
Utility Bills Services
Phone Banking Services

Branches & ATM Services

Branch Services
ABL provides the following in-branch services to its customers.

Deposit, withdraw and transfer money

Currency exchange
Bank statement
Bank draft
Credit card payment
Debit/credit card
New account opening

Automated Teller Machine (ATM) Services

Account holders of all online branches can obtain Allied Cash+Shop Visa Debit Card for use at ATMs.
By using your Allied Debit Card at ABL ATM, you can perform the following activities:

Cash withdraw
Make credit card payments and bill payments
Money transfer from your one account to another account
Get mini statement

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Online Banking Services

In Pakistan only Allied Bank offering online branches network. Wherever you go around the country,
you can do transaction through your ABL bank account from any Allied Bank Branch.

Cash deposit for immediate credit into the account

Cash withdraw through Cheque from Branch
Balance Enquiry and statement of account
Instant fund Transfer from one account to account

Locker Services
Branches of ABL provide locker facilities to its account holders with single or joint operating
instructions. In additional securities camera recording, whenever customers operate their accounts,
account holders supervised by the staff along with the verification of signatures for safety. Some of the
key feature of lockers services.

Lockers are available in different sizes. I.e. small, medium, large and extra-large.
Flexible lockers fees according to their sizes
Privacy to operate lockers
Wide availability

There are also charges of lockers and after the vacation of locker security deposit is refundable. Details
of that charges are given below.
Serial Number

Locker Size

Annual Rent

Security Deposit

1
2
3
4

Small
Medium
Large
Extra large

3000/4000/5500/7000/-

35000/60000/85000/110000/-

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Minimum
Balance in
Account
1M to 2.5M
2.5M to 5M
Above 5M
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Allied Bank

Utility Bill Payment Services

Utilities bills are paid securely and easily by ABL utility bill payment services. The service can be
availed at ABL branches, online banking, ATMs, and phone banking.

Phone banking services

ABL phone banking services provides 24/7 easy and secure services, by simply calling toll free number
at 0800-22522.
ABL Phone banking provides the following services to the customers.

General Inquiries

Procedure of account opening

Information related to all Allied Bank products
ATM locations
Branch locations

Financial services

Activation of Debit card

Balance inquiry
Debit Card transaction inquiry
Details of last 10 transactions
Funds transfer within Allied Bank
ATM PIN Generation
Blocking Debit/Credit card
Bill Payment
Mobile top ups (Warid, Ufone, Telenor)
Request for Cheque book
Inquiry for Credit Card limit
Inquiry for Credit Card transection
Credit Card activation

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Non-Financial services

24 hours complain registration

Request for changing Credit Card address
Request for E-statement
SMS alert activation
Statement through fax
Email alerts

Other Services:
ABL Hajj Services
Hajj services are available for all the travelers. During Hajj season applications are available on all
branches of ABL after announcement of Government of Pakistan.

Demand Draft
For the purpose of trade from one place to another demand draft is used as a banking instrument. Allied
Bank provides a timely payment of bank draft at all its branches.

Pay Order
ABL customers can go any one of its branch and make pay order to execute payment to a name
payee.

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Learning and Experience

During the internship I got the opportunity to learn the basics operation of banking. During internship I
have discussed my learning and experiences of 6 week internship below.

Rationale for selection

These are the following reasons for which I decided to join ABL for doing internship
As I have taken my majors in finance so banks are the financial institutions where you can learn
the basics and how finance is practiced in banks.
In branches of banks there are less number of people working so the process of learning is more
efficient and it is been sequenced.
I visited some banks and I found the environment of ABL more pleasant and comfortable.

Internship Duration
Internship Duration: - Six weeks from 2nd July 2013 to 23rd august 2013.
Area: Deposits, customer service, accounts opening, operating lockers.
Reporting Officer: Mr. Amir Nizam (Branch manager)

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Tasks performed
Deposit slip filling:
As I was doing my internship in a commercial area and we had customers from
business man to labors, therefore I had to fill up their deposit vouchers in which I add following
information like account title, account number, amount of deposit and their signatures and mobile
number. Some Businessman also dont fill up their slips those slips were also being filled by me.

Reactivation of dormant accounts:

When an account is not operated or used for 6 months it becomes dormant therefore the
customer need to reactivate that by contacting the banks customer services officer. Then he has to fill
up a voucher or dormant application and have to sign it. So after that the account will be activated in a
week.

Entering cheque books in register:

Cheque books of the accounts opened in the whole month are entered in the register date
wise along with their account numbers and tittle. They are entered in branch register.

Filling cheque return vouchers:

If the cheques to be cleared are not cleared due to some reason you have to attach the
cheque return voucher along with the cheque by writing the date and mentioning the reason on it.

New account opening:

During my internship I was given the task to open the bank account of different
customers. But before assigning me this task I was given training of how to open the bank account by
my supervisor. I was told what kind of different document are required for opening an account at the
bank, the basic term and condition of different nature of account which Allied bank offers. Once I got
familiar with all information I was assigned to greet the new customers and fill the bank account
opening form for them based on the information provided by them.

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Issue of cheque book and Atm cards:

During the third and fourth week I was assigned the duty to issue the cheque books and
ATM cards to the customers, the account holder of the bank use to come to my desk along with the
latter issued to him by the branch as evidence of his bank account to collect his ATM card and cheque
book, upon the presentation of evidence of account holding, I use to get the receiving of collection of
ATM card and cheque book and after putting the record of his receiving I use to issue him ATM card
and cheque book.

Opening the locker

My job changed from issuing cheque book to opening and operating the locker, which was
little bit more confidential job as compare to the previous jobs, for opening a locker it was mandatory
for the customer that he should have the bank account with in the same branch. The opening of locker
do not require that much documentation as compare to open a new account as it is augmented service
for the existing customer, which other customer can also enjoy after they have open the account. I use
to open locker for customers and keep the record of existing customer who already has lockers at bank,
in keeping the record of existing customer having locker I use to record the time when they operate the
locker, number of times they operated, in a day, week and month.

Photo copying
I also had to photocopy the documents which were given to me by the management.

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Learning
From the above tasks I have come to learn the most valuable things like the experience of working in
the real work settings. Other than that I have learnt the basics of banking. How to cooperate with your
colleagues and peers in office world. And if you are working in an area where you have to deal with
educated and uneducated people, where people are from every class of society so you have to really
come down from your level to their level and vice versa. We have to deal them have with a lot of
patience and deal them with respect.
I have also learnt that practical life is not easy that I have perceived in my mind. Its very difficult some
time to managed the work within the time frame you are given. You also have to listen harsh words
from your supervisor. In working condition you also have to control your emotions. I am very lucky
that I have learnt all this in 6 weeks internship.

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SWOT analysis
Strength:
Branch is equipped with state of the art machines and system and equipment which make
connections, communication with customers and other branches easier. And makes the deposits
and other assets safer.
Branch is linked with other 755 branches enabling to make the transaction fast and serve the
customer in better way.
The branch has prime location in commercial hub between Bahria Town and PWD housing

society.
Branch has competent and experienced staff.
Outlook of branch is very much satisfying as compared to competitors.
Allied bank is the oldest bank of Pakistan so it has developed goodwill and has become brand.
Online branches and banking.
Well trained staff as each employee is given training of 3 months before joining.

Weakness:

Branch dont have enough number of staff to entertain customer while peak hours.
Long term customer relationship is not being developed.
Lack of commitment and professionalism of employees towards the organization.
Branch doesnt have any industrial account.
Lack of sitting space inside the bank for customers.

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Opportunities:
Large number of well of professional and business class resident in Bahria town and PWD
could be convinced and motivate to open account by providing better quality services then
competitors.
Large number of resident of PWD and Bahria town are serving in overseas could be targeted for

opening account by providing better services on remittance.

Bank can open its branches in oversees as well to capture the market.
Bank can open its branches in industrial areas of Sialkot to capture its share.
Can bring change through HR development and through IT training.
Can increase its profit through investing in different projects.

Threats:
Competitor i.e. Faisal bank, Bank AL falah, Habib Bank, serving in same market and same

location.
Dissatisfaction of customers due to poor service in peak hours of the bank.
High turnover rate of the employees.
Rapidly increasing number of new commercial banks opening in Pakistan.
Unstable political and economic condition of country.

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Recommendations & Suggestions

After doing six weeks internship and by doing the analysis of ABL, I would like to give the following
recommendations which are needs to be done in order to make ABL operations more effective and
make it more profitable bank.
Training of employees needs to be done on regular basis whether HR or IT, this will make them
to perform effectively and efficiently.
Loyal employees are asset for the organization so bank need to increase its incentives and
facilities for the employees in order to retain them this will give them benefit in longer run.
Ethical training is also important for the employees so that they can deal customer with
harmony and patience.
ABL needs to launch new services and products in order to maintain its advantage over its
competitor.
ABL needs to give more interest rate to customers because customer will switch to other bank
whose interest rate in higher.
ABL needs to improve the culture of the branches and has to introduce new corporate culture.
ABL needs to change its outlook in order to give fresh look and change its sitting planning with
addition of new furnitures.
Space inside the bank should be increase so that customers feel comfortable.
ABL should develop a good marketing department, so that they can target each segment of
society.
Provide better salary packages and bonuses to staff to reduce the turnover rate.
Increase the branch staff in order to serve customer better during peak hours.
Online banking is very good tools for the customer because people have become busy in their
lives and prefer online banking so ABL need to go for online banking with aggressive approach.

Conclusion

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My purpose of doing internship at the Allied Bank was to know how actually the banking sector of
Pakistan does actually work. As I have studied different finance courses in my BBA (Hons) degree I
also want to test my little finance knowledge which I have learn so for. Doing internship at Allied Bank
really encourage professionalism in me, and motivated me to choose my majors in finance in my last
two semesters. Working at Allied bank was not an easy job and sometimes its become too hectic at
peak hour that you dont have the time to look around. Allied bank gave me motivational support and
encouragement that will help me in my practical life. I am thankful to Allied Bank that they were
supportive and corporative to me in every matter that I faced during internship and for providing me
such a great opportunity for learning the real life business practices and for providing me a plat form
where I could test my knowledge.

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References
1) http://www.alliedbank.com.pk
2) Allied bank of Pakistan wiki (Google)

Appendix

Deposit slips
Demand drafts
Pay order
Bank draft
Vouchers

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Acknowledgment
I am extremely grateful to ALLAH Almighty, the most Gracious, and the most Merciful for
enabling me to complete this task successfully.
I am very much thankful to my parents, whose continues support, prayers and good wishes have
enabled me reach this stage where I am standing today.
I am thankful to my teachers for their help, advice, and guidance through my whole degree, I
would also like to say thanks here to the staff of the Allied Bank Ltd (specially branch manager
sir Amir Nizam) for their cooperation, help and support.
I am grateful to my seniors and all other people who contributed their precious time and efforts
in this regard.

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Personal Resume (CV)

Name: Mujtaba Ahmed.
DOB: 16-7-1992.
Postal Address: House #21, Street #21, Korang town Islamabad.
Mobile: 0333-5939221.
Email: mujtaba.ahmed1992@gmail.com.

Career objectives
To work in dynamic and stimulating environment, which would be both challenging and provide
good opportunities, for professional as well personal growth.

Education

2010 2014: COMSATS Institute of Information Technology, Islamabad.

Department of Management Sciences
Bachelors in Business Administration, BBA (Hons).

2008 2010: Indus college of commerce G-10 Markaz Islamabad.

12th Grade ( I.COM)

2006 2008: Baharia foundation college f-11/3 Islamabad.

Matriculation(science)

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Extracurricular
activities

Skills

Regular participant in quiz competitions and sporting events at school/ college/

university.

Good communication skills with a high level of fluency in English and

Urdu.
Excellent intrapersonal skills.
Team-oriented with good time management skills and a passion for

taking on challenging tasks/projects/assignments.

IT Skills: Proficient in Microsoft Office (MS Word, PowerPoint,
Excel, Publisher), Web Browsing and Networking. Website developing.

References:
References will be available on request.

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