Professional Documents
Culture Documents
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Copyrights
PMP: PMP and the PMP logo are
certification marks of the Project Management
Institute which are registered in the United
States and other nations
PMBOK: PMBOK is a trademark of the
Project Management Institute, Inc. which is
registered in the United States and other
nations
Note: The PMBOK is the primary source for
this slide deck. When other sources are
references, citations are provided.
Student Copy Not for Reproduction or
Distribution
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Initiating
Planning
Executing
Closing
Introductions &
Course Expectations
Personal Background
Name
Organization, Title
Formal Education
Communications
Risk
Procurement
Stakeholder
Course Syllabus
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Workshop Approach
Instructor presentation & guided discussion
Student presentation (based on the Rita
Mulcahy PMP Exam Prep Textbook chapter
tests)
Presentations should include:
The questions with the correct answers highlighted
A justification for the correct answers
An explanation for why the distracters were not the
appropriate choice
Sources for each question
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Student Presentations
Lets go the syllabus (last page)
Student presentations are based on learning
from the following:
The PMBOK required reading for the knowledge
area
Rita Mulcahy PMP Exam Prep textbook required
reading & practice exams
Hot Topics flashcards
Additional research as appropriate
Process Group
Knowledge Area
Initiating
Planning
Executing
Closing
Integration
Scope
Integration Management
Instructor assigned
Instructor assigned
Chapter 4
Time
Scope Management
Instructor assigned
Cost
Chapter 6
Cost Management
Instructor assigned
Chapter 10
Quality Management
Instructor assigned
Risk
Chapter 11
Procurement Management
Instructor assigned
Chapter 12
Stakeholder Management
Instructor assigned
Chapter 8
Chapter 13
Procurement
Risk Management
Instructor assigned
Chapter 7
Communications
Communications
Management
Instructor assigned
Time Management
Instructor assigned
Quality
HR
Chapter 9
Chapter 5
Human Resource
Management
Stakeholder
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
The Test
Integration
Scope
Time
Cost
Quality
200 questions
25 are pretest questions that do not effect score
randomly placed throughout the exam
Passing rate is 106 of 175 scored questions (~ 61%)
4 hours
Preceded by a 15 minute tutorial (not part of your time)
Communications
Cost:
Risk
Procurement
Stakeholder
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Study Element
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Most Likely
Optimistic
Pessimistic
PERT
Integration
17.75
13.31
35.5
20.0
Scope
13.40
10.05
26.8
15.1
Quality
15.10
11.33
30.2
17.0
Time
16.70
12.53
33.4
18.8
Cost
16.30
12.23
32.6
18.3
HR
25.00
18.75
50
28.1
Communications
13.30
9.98
26.6
15.0
Risk
14.70
11.03
29.4
16.5
Procurement
13.20
9.9
26.4
14.9
Stakeholder
13.30
9.97
26.6
15.0
Professional Responsibility
11.70
8.77
23.4
13.2
169.45
127.84
340.9
191.8
TOTALS
10
Study Groups
11
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Application Process
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
12
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Application Process
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
13
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Application Process
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
14
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
U of L Belknap Campus
106 East Brandeis
Louisville, KY 40208
Phone: (502) 852-6607
Site Code: 1102
Communications
Risk
Procurement
Stakeholder
15
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Our roles
I am here as a facilitator
You are the PMP exam
candidates!
Quality
HR
Communications
Risk
Procurement
Stakeholder
16
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
17
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Note Taking
Purposefully no slide deck once we
move into the knowledge areas
The PMBOK is your note taking
guideget into the source!
Quality
HR
Communications
Risk
Procurement
Stakeholder
18
PMI-ism Break
19
20
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Progressive elaboration
Developed in steps and continuing by increments
Performed by people
Constrained by limited resources
Planned, executed, and controlled
Procurement
Stakeholder
21
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Identify requirements
Assess & address stakeholder needs,
concerns & expectations throughout the
duration of the project
Constrained
Scope
Quality
Schedule
Budget
Resources
Risks
22
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Definitions
Project Management: The application of
management methods (knowledge, skills,
tools, techniques) to project activities
(planning, scheduling and controlling) to
deliver the product of the project
Project Management provides process or
task focus; it provides specifics of who, what,
when, and how
Risk
Procurement
Stakeholder
23
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Temporary
Undertaken to create a unique product or service
Defined starting point
Defined objectives (determines end point)
Program
Group of related projects
Coordinated management
Obtain benefits and/or control not possible if
managed individually
Procurement
Stakeholder
24
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Project Management
Scope
Time
Project
Initiation
(Proposal, CE,
Approval,
etc...)
Project
Closure
Cost
Quality
Monitoring
&
HR
Control
Communications
Risk
Project
Execution
Procurement
Stakeholder
Project
Planning
(Charter,
WBS, etc)
25
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Program Management
Integration
Overall
Portfolio
Scope
Time
Program 1
Program 2
Project 5
Portfolio 1
Cost
Quality
Project 1
Project 2
Project 3
Project 4
HR
Communications
Risk
Procurement
Stakeholder
26
Process Group
Knowledge Area
Integration
Initiating
Planning
Executing
Closing
Scope
Time
Program
Project
Cost
Quality
Focus on benefit
realization
Produce results
HR
Communications
Risk
Procurement
Stakeholder
27
Process Group
Knowledge Area
Integration
Scope
Time
Initiating
Planning
Executing
Closing
Multi-project
Management of a group of
interrelated projects
Communications
Risk
Procurement
Stakeholder
Cost
Quality
HR
28
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Portfolio Management
Source: www.projectmasters.com
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
29
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
30
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Coordinate planning
Prioritization
Coordination communication
Resource sharing
Methodologies, tools & techniques
Responsibilities ranging from support to
direct management
31
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
PMO Structures
Supportive Consultative, provide
templates, share best practices,
coordinate training, collect/manage
lessons learned
Controlling Compliance with
methodologies, governance (moderate
control)
Directive Directly manage projects
(high control)
Procurement
Stakeholder
32
Process Group
Initiating
Knowledge Area
Time
Cost
Quality
HR
Communications
Risk
Executing
Closing
Integration
Scope
Planning
Operations
On-going activities
Business process or operations management
Product life cycle vs project life cycle
Intersection points (product enhancements, new product
development, product close-out or disposal, etc)
Similarities
Performed by people
Limited by constraints
Planned, executed, monitored & controlled
Achieve organizational goals & contributes to strategic
plans
Procurement
Stakeholder
33
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Projects
Student Copy Not for Reproduction or
Distribution
34
35
Organizational Structure
36
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Formal or informal
Updated throughout the project
Responsibility primarily rests with project team
members
Categories
Processes & procedures
Corporate knowledge base
Student Copy Not for Reproduction or
Distribution
37
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Initiating
Planning
Executing
Closing
Procurement
Stakeholder
38
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
39
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Project Stakeholders
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
40
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Generally defines
What
When
Who
How
Common Characteristics
Cost & staffing requirements start low and peak
during implementation (intermediate phases)
Level of uncertainty is highest at the beginning
Ability to influence product characteristics is
highest at the beginning
Procurement
Stakeholder
41
42
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Project Phases
Completion of one (or possibly more)
deliverables characterizes a phase
Logical segmentation for ease of
management, planning, and control
Aids governance
Sequential or overlapping phases
Procurement
Stakeholder
43
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Predictive
Waterfall
Most planning (plan-driven) is completed early in the
lifecycle
Iterative (incremental)
Phases repeat as product understanding increases
Adaptive
Agile, or change-driven
Similar to iterative; however, rapid sprints with
fixed time and cost
Scope and requirements difficult to determine in
advance
Student Copy Not for Reproduction or
Distribution
44
45
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Initiating
Process
Planning
Process
Cost
Quality
HR
Controlling
Process
Executing
Process
Communications
Risk
Closing
Process
Procurement
Stakeholder
46
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
47
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
48
Page 60
(Close your PMBOK)
49
PMI-ism Break
50
Chapters 1 - 3
51
52
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Project Interfaces
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Product
Infrastructure
Resources
People interfaces (cross organization)
System interfaces (organization, information)
Procurement
Stakeholder
53
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
4.1.1 Inputs
.1 Project SOW
.2 Business case
.3 Agreements
.4 Enterprise environmental factors
.5 Organizational process assets
Procurement
Stakeholder
54
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
55
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
56
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Market Demand
Business Need
Customer Request
Technological Advance
Legal Requirement
Social Need
Risk
Procurement
Stakeholder
57
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Models
Integration
Integration
Scope
Time
Cost
Quality
HR
Non-numeric
Sacred Cow
Operating Necessity
Competitive
Necessity
Product Line
Extension
Comparative Benefit
Numeric
Payback Period
Average Rate of
Return
What about TVM?
DCF or IRR (NPV)
Communications
Risk
Procurement
Stakeholder
58
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Integration
Models
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
59
NPV Exercise
60
NPV Exercise
4500 750
7300 1400 11000 3200
NPV (project X) = (-$12,500) +
+
+
(1 + 0.15)1
(1 + 0.15)2
(1 + 0.15)3
3750
5900
7800
NPV (project X) = (-$12,500) +
+
+
1.15
1.3225
1.5209
NPV (project X) = (-$12,500) + 3260.87
4461.26
5128.63
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
Requirements
Project description
Risks
HR
Communications
Risk
Procurement
Stakeholder
62
Process Group
Knowledge Area
Integration
Integration
Scope
Time
Initiating
Planning
Planning
Executing
Closing
Cost
Quality
HR
Communications
4.2.1 Inputs
.1 Project Charter
.2 Outputs from planning processes
.3 Enterprise Environmental Factors
.4 Organizational Process Assets
Risk
Procurement
Stakeholder
63
Process Group
Knowledge Area
Integration
Integration
Scope
Time
Initiating
Planning
Planning
Executing
Closing
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
64
Process Group
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
Initiating
Planning
Planning
Executing
Closing
HR
Communications
Risk
Procurement
Stakeholder
65
Process Group
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
Initiating
Planning
Executing
Executing
Closing
HR
Communications
Risk
Procurement
Stakeholder
66
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Preventative
Reduces the probability of negative
consequences associated with risk
Defect repair
Documented identification and
recommendation to repair or replace
Procurement
Stakeholder
67
Process Group
Knowledge Area
Integration
Integration
Scope
Time
Cost
Initiating
Planning
Executing
Executing
Closing
Quality
HR
Communications
Risk
Procurement
Stakeholder
68
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Large projects
Quality
HR
Small projects
Communications
Risk
Procurement
Stakeholder
69
Process Group
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Initiating
Planning
Executing
Executing
Closing
Risk
Procurement
Stakeholder
70
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
PM Plan Updates
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
71
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
72
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
4.4.1 Inputs
.1 PM Plan
.2 Schedule Forecasts
.3 Cost Forecasts
.4 Validated Changes (see 4.4.1.4)
.5 Work Performance Information
.6 Enterprise Environmental Factors
.7 Organizational Process Assets
Student Copy Not for Reproduction or
Distribution
73
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
74
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
75
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
76
Process Group
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Change Control
Outcomes
Identify and influence factors that create
change
e.g., add-on requirement during execution phase of
project
Drives scope change
Cost
Schedule
HR
77
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
78
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
4.5.1 Inputs
.1 PM Plan
.2 Work Performance Reports
.3 Change Requests
.4 Enterprise Environmental Factors
.5 Organizational Process Assets
Communications
Risk
Procurement
Stakeholder
79
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Configuration Management
Three main objectives:
Establish processes to identify, request,
and assess value of changes
Continuously validate and improve through
considering impact of changes
Processes used to communicate changes
to stakeholders
Communications
Risk
Procurement
Stakeholder
80
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
81
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
82
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
83
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Impact of Termination
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Project transfer
Ongoing operations
Project personnel
Equipment/material assets
Future projects
PM
Risk
Procurement
Stakeholder
84
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Termination by...
Extinction
Successful or not
Deliverable is external to or not a fundamental
function of the parent organization
Addition
Institutionalized
New Division
Integration
Most Common
Project assets redistributed
Starvation
Budget decrement
Student Copy Not for Reproduction or
Distribution
85
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
86
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
87
PMI-ism Break
88
89
90
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Scope Management
Scope Defined:
The sum of the products and services to
be provided by a project.
What the project will deliver and
.what the project will not deliver
Communications
Risk
Procurement
Stakeholder
91
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
92
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
93
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
94
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
95
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
96
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
97
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
98
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Requirement Stability
Time
Cost
Quality
Number of changes
Scope
Scope
HR
Limited executive
involvement:
requirements
never stabilize
Focused, early
agreement =
requirement stability!
Time
Communications
Risk
Source: Tuttle, Q.C., Implementing Concurrent Project Management, Prentice Hall, 1994
Procurement
Stakeholder
99
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Scope Management
The processes required to insure that:
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
100
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Project Scope
Work that must be done to deliver product
Completion measured against the project
plan
Procurement
Stakeholder
101
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Scope Definition
Develops a detailed description of the
project and product or service (result)
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
102
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
103
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
104
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
105
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
106
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
The WBS!
Deliverable oriented hierarchal
decomposition
Organizes and defines total scope of
the project
WBS subdivides into manageable
components
Represents current work specified in
the current approved project scope
statement
Procurement
Stakeholder
107
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Process-oriented
Conducting annual
close out at bank
Converting
chemicals to plastics
Monitoring
productivity at
outlying site
Issuing monthly
payroll checks
Risk
Procurement
Stakeholder
108
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
109
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
5.4.1 Inputs
.1 Scope Management Plan
.2 Project Scope Statement
.3 Requirements Documentation
.4 Enterprise Environmental Factors
.5 Organizational Process Assets
Communications
Risk
Procurement
Stakeholder
110
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
What is a WBS?
Deliverable-oriented grouping of project
elements
Organizes and defines the total work
scope of the project
Each descending level represents
increasing detail
Communications
Risk
Procurement
Source: Practice Standards for Work Breakdown Structures. (2001). PMI.
Stakeholder
111
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
112
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Activity Definition
Resource planning
Cost estimation and budgeting
Risk Management Planning
Communicates to stakeholders
Assists in reporting progress
Risk
Procurement
Source: Practice Standards for Work Breakdown Structures. (2001). PMI.
Stakeholder
113
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
114
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
115
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
5.5.1 Inputs
.1 Project Management Plan
.2 Requirements Documentation
.3 Requirements Traceability Matrix
.4 Verified Deliverables
.5 Work Performance Data (e.g. degree of compliance
with requirements, number & severity of
nonconformance, etc.)
Communications
Risk
Procurement
Stakeholder
116
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
117
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
118
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
119
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
Scope Creep
Small enhancements can screw up
major functionality!
What causes Scope Creep?
How has scope creep impacted your
job?.projects in your organization?
HR
Communications
Risk
Procurement
Stakeholder
120
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Scope Relationships
Scope translates into requirements
Requirements: the stakeholders specific needs or
wants
Quality
HR
Communications
Risk
Procurement
Source: Lewis, J. (2001). Project Planning, Scheduling, and Control. 3rd ed.
Stakeholder
121
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
122
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
123
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
124
Process Group
Knowledge Area
Integration
Scope
Scope
Time
Cost
Quality
HR
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Scope Change
Control
Concerned with three things:
influencing factors that create scope
changes to ensure changes are agreed
upon,
determining that a scope change has
occurred
managing actual changes when and if they
occur.
Communications
Risk
Procurement
Stakeholder
125
PMI-ism Break
126
127
128
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
129
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
130
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
131
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
132
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
133
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
134
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
135
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
136
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
137
Process Group
Initiating
Planning
Planning
Knowledge Area
Time
Time
Closing
Network Diagram
Facts
Integration
Scope
Executing
Cost
Quality
HR
Communications
Risk
No hangers
Every task has a successor
Exception: last task has no successor
No loops
Procurement
Stakeholder
138
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
TE
20
20
10
15
10
14
4
11
18
8
Predecessor
A
B, C
B, C
B, C
C
G, H
D, E
139
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
140
141
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Resource Planning
What
How much
Output: list of resource requirements
Quality
HR
Communications
Risk
Procurement
Stakeholder
142
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
143
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
144
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
145
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
146
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
147
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
148
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
149
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
tE =
tO + 4tM + tP
6
SD = P O
6
PO
6
Quality
Variance =
HR
Triangular distribution: tE =
tO + tM + tP
3
Communications
Risk
Procurement
Stakeholder
150
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Normal Distribution
Scope
Time
Time
Cost
Quality
q=99.7%
HR
Communications
Risk
Procurement
Stakeholder
151
Pert Exercise
If P = 24, ML = 12, O = 6
What is the probability that activity will be
completed within 10 16 days?
6 + 4(12) + 24 = 13
6
SD:
24 6 = 3
6
Variance:
32 = 9
Standard
Deviation
(P - O)/6
Variance
SD Squared
Activity A
12
15
24
17
16
Activity B
12
8.67
8.33
Activity C
15
22
33
23.33
22.67
Activity D
11
20
13
12
62
59
56
Duration if estimates are taken at face value
18
Path SD
4.24
54.76
63.24
50.51
67.49
46.27
71.73
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
154
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
155
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
156
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Gantt Chart
Horizontal time scale
Easy to read
Tool for expediting, sequencing and
reallocation
Does NOT show technical
dependencies
Communications
Risk
Procurement
Stakeholder
157
158
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Project Crashing
Integration
Scope
Predecessors
17
12 days
Activity
Activity
Foundation
Foundation
Prep
Prep
Successors
Time
Time
Cost
Quality
HR
Communications
Cost implications
Resource implications
Advantages?
Disadvantages?
Risk
Procurement
Stakeholder
159
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Theory of Constraints
Any barrier to successful, on-time, onbudget completion
What resources are in heavy demand?
What resources have scheduling conflicts?
Procurement
Source: Goldratt, E.M. (2004). The Goal: A Process of Ongoing Improvement. 3rd revised ed.
Stakeholder
160
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
161
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Schedule Calculations
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
162
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
6.7.1 Inputs
.1 Project Management Plan
.2 Project Schedule
.3 Work Performance Data
.4 Project Calendars
.5 Schedule Data
.6 Organizational Process Assets
Procurement
Stakeholder
163
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
164
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
165
PMI-ism Break
166
167
168
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Determine Budget
Cost
Cost
Quality
Control Costs
HR
Communications
Risk
Procurement
Stakeholder
169
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Profits
Profit margin
Life-cycle Costing
Cash Flow Analysis
Internal Rate of
Return (IRR)
Tangible Costs
(Benefits)
Intangible Costs
(Benefits)
Direct Costs
Indirect Costs
Sunk Costs
Communications
Risk
Procurement
Stakeholder
170
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
171
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
172
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
173
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
174
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
175
Process Group
Initiating
Planning
Planning
Knowledge Area
Time
Cost
Cost
Quality
HR
Communications
Risk
Closing
Cost Estimation
Techniques
Integration
Scope
Executing
Bottom Up estimating
Estimating individual work items and summing
More Accurate, time consuming
General approach used by software tools
Parametric
Using known rates and quantities
Accurate
Procurement
Stakeholder
176
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Type Estimate
Rough Order of
Magnitude
When
Very Early
Why
Estimate of
costs for project
selection
Accuracy
-25% to +75%
Later
Provides detail,
estimates
actual cost
-5% to + 10%
Cost
Cost
Definitive
Quality
HR
Communications
Risk
Procurement
Source: Schwalbe, K. (2001). Information Technology Project Management. 2nd ed.
Stakeholder
177
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
cE =
cO + 4cM + cP
6
SD = P O
6
PO
6
Quality
Variance =
HR
Triangular distribution: cE =
cO + cM + cP
3
Communications
Risk
Procurement
Stakeholder
178
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
179
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
7.3.1 Inputs
.1 Cost Management Plan
.2 Scope Baseline
.3 Activity Cost Estimates
.4 Basis of Estimates
.5 Project Schedule
.6 Resource Calendars
.7 Risk Register
.8 Agreements
.0 Organizational Process Assets
Student Copy Not for Reproduction or
Distribution
180
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
181
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Reserves
Contingency Reserves
Can be partially planned for
Known-unknowns
e.g., known rate of personnel turnover
Management Reserves
Unpredictable
Unknown-unknowns
Procurement
Stakeholder
182
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
183
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Budget Components
Check out figure 7-8 (PMBOK, 2013, p.
213)
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
184
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
7.4.1 Inputs
.1 PM Plan
.2 Project Funding Requirements
.3 Work Performance Data
.4 Organizational Process Assets
Communications
Risk
Procurement
Stakeholder
186
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
187
Process Group
Initiating
Knowledge Area
Communications
Risk
Closing
Quality
HR
Monitoring &&Controlling
Monitoring
Controlling
Earned Value
Amount budgeted for the work as of a date
Time
Cost
Cost
Executing
Earned Value
Management (EVM)
Integration
Scope
Planning
Procurement
Stakeholder
188
Process Group
Knowledge Area
Integration
Scope
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Variance
(Earned Value)
Cost Variance (CV) = EV - AC
Time
Cost
Cost
Quality
HR
Communications
Closing
Risk
Procurement
Stakeholder
189
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
HR
Communications
Risk
Procurement
Stakeholder
190
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Earned Value
Estimate at Completion (EAC)
For ETC work at budgeted rate (optimistic):
EAC = AC + (BAC EV)
Note: BAC EV = Remaining PV
For ETC work at present CPI (pessimistic):
EAC = AC + [(BAC - EV) / CPI]
EAC = BAC / CPI
For ETC considering both SPI & CPI
EAC = AC + [(BAC - EV) / (CPI x SPI)]
Fundamentally flawed estimates:
EAC = AC + ETC
191
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
192
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
EVM in Action
Integration
Scope
Time
70K
$70K
$60K
Cost
Cost
Quality
$50K
$30K
Communications
$20K
Procurement
Stakeholder
ACWP 45
40K
$40K
HR
Risk
50K
BCWS
SV
20K
CV
BCWP 30
$10K
Start
Date
Month 1
Month 2
Month 3
Finish
Date
193
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
194
Budget Variance
Today
Activity
Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
$1000
$2000
$500
$1000
$6000
$4500
$3500
$2000
$2000
$1000
$1500
$2000
A (Garage)
B (Storage)
Total Budget:
$27,000
Activity A is 50% complete & AC are $12,000; EV (A) = $10,250
Activity B is 100% complete & AC were $8,000; EV (B) = $6,500
PV(A) = $10,500, PV (B) = $6,500, PV(P) = $17,000
CV (A)? CV (B)? CV = $16,750 20,000 = -$3,250
SV (A)? SV (B)? SV = $16,750 $17,000 = -$250
Student Copy Not for Reproduction or Distribution
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
196
EVM Exercise
197
PMI-ism Break
198
199
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Cost
Quality
HR
Communications
Remember
Cost Management should consider
effect of decisions on the following
costs as related to the project
product/service
Using
Maintaining
Supporting
Risk
Procurement
Stakeholder
200
201
What is Quality?
202
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
Quality Concepts
Who defines quality?
How have customer expectations
evolved?
What are the benefits of a quality
program?
HR
Communications
Risk
Procurement
Stakeholder
203
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
204
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Bottom Line...
External customers define quality
Internal customers produce quality
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
Source: Goetsch, D., and Davis, S. (2000). Quality Management: Introduction to Total Quality
Management for Production, Processing, and Services. 3rd ed.
205
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
206
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
207
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Quality Standards
Integration
Scope
Time
Cost
Quality
Quality
HR
Six Sigma
TQL
ISO (e.g. 14000)
MBNQA
Systems Perspective
Communications
Risk
Procurement
Stakeholder
208
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Normal Distribution
Scope
Time
Cost
Quality
Quality
q=99.7%
HR
Communications
Risk
Procurement
Stakeholder
209
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
DMAIC processes
Define
Time
Measure
Cost
Quality
Quality
Analyze
Cause analysis, Hypothesis testing, DOE
Improve
HR
Communications
Risk
Control
Control charts
Lessons learned, standardization, train
Procurement
Stakeholder
210
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
211
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
212
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Do the experimentation.
Explore the problem by experimentation, identify and
investigate causes.
Risk
Procurement
Stakeholder
Source: Goetsch, D., and Davis, S. (2000). Quality Management: Introduction to Total Quality
Management for Production, Processing, and Services. 3rd ed.
213
214
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Initiating
Planning
Planning
Executing
Closing
1. Cause-n-Effect Analysis
(Fishbone, Ishikawa)
Visual tool used to logically organize possible causes
for a problem by graphically displaying them in
increasing detail
Helps to identify root causes and ensures common
understanding of the causes
Quality
Quality
People
Policies
Mandatory Dept Location
HR
Crowded Hallways
Sign Limitations
No Directions Provided
Communications
Risk
Sign Locations
Training
Hallway Layout
Procurement
Stakeholder
Procedures
Building
215
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
2. Flow Charts
Show the order or
sequence of activities
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
216
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
3. Checksheets
Tally sheet
Use for
Gathering data
Organizing facts
Collecting attribute data during inspections
HR
Communications
Risk
Procurement
Stakeholder
217
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
218
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
5. Histograms
Distribution of variables
HR
Communications
Risk
Procurement
Stakeholder
219
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
6. Control Charts
Integration
Mathematically constructing
UCL & LCL at 3 standard
deviations above and below
the average
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
220
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
7. Scatter Diagram
Shows relationship between two variables
Joint failures and temperature
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
221
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
222
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
223
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Quality Assurance
The process of auditing quality
requirements and results from quality
control to ensure standards and
definitions are used
Primary purpose is to facilitate the
improvement of quality processes
Communications
Risk
Procurement
Stakeholder
224
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
225
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
226
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
227
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Quality Control
The process of monitoring and recording results
to assess performance and recommend
changes
Cost
Quality
Quality
HR
Communications
Risk
Key benefits
Identify the causes of poor process or product
quality and recommended and/or taking action
to eliminate the causes
Validating that deliverables and work meet
requirements for final acceptance
Procurement
Stakeholder
228
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Communications
Risk
Procurement
Stakeholder
.1 PM Plan
.2 Quality Metrics
.3 Quality Checklists
.4 Work Performance Data
.5 Approved Change Requests
.6 Deliverables
.7 Project Documents
.8 Organization Process Assets
Student Copy Not for Reproduction or
Distribution
229
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
230
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Quality
HR
Communications
Risk
Procurement
Stakeholder
231
PMI-ism Break
232
233
234
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Initiating
Planning
Planning
Executing
Closing
Procurement
Stakeholder
235
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Initiating
Planning
Planning
Executing
Closing
Procurement
Stakeholder
236
Process Group
Initiating
Planning
Planning
Knowledge Area
Time
Cost
Quality
HR
Closing
Organizational
Influences
Integration
Scope
Executing
Communications
Risk
Procurement
Stakeholder
237
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
238
CEO
CEO
Departments
VP
Finance
VP
Marketing
Functional
Managers
Resources (SMEs)
VP
Manufacturing
Manager
Manager
Manager
Manager
Personnel
Personnel
Personnel
Personnel
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Matrix Structures
Reinforces & broadens technical
excellence
Facilitates efficient use of resources
Balances conflicting objectives of the
organization
Increases power conflicts
Increases confusion & stress for 2-boss
employees
Impedes decision making
Procurement
Stakeholder
240
CEO
Program Mgr
Finance
Marketing
R&D
Manufacturing
Pers
Pers
Pers
Pers
PM
PM
PM
PM
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Projectized Structures
Project manager is the resource
manager
Project manager has the most authority
Can lead to less efficient use of
resources
Can limit access to technical expertise
Communications
Risk
Procurement
Stakeholder
242
CEO
Program
Manager
Project A
Manager
Project B
Manager
VP Marketing
Marketing
Manufacturing
R&D
Finance
Personnel
Marketing
Manufacturing
R&D
Finance
Personnel
VP Finance
VP R&D
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Initiating
Planning
Planning
Executing
Closing
244
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
245
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
246
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
247
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
248
Responsibility Assignment
Matrix
Shows level of responsibility for groups and/or individuals
Graphically links the work to be done to those doing it
Task
Sales
3.1.1
Primary
4.2.1
Support
4.2.5
Billing &
Enrollment
Product Build
Primary
Support
Support
Support
Primary
Primary
Support
5.4
Applications
Engineering
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
9.3.1 Inputs
.1 Human Resource Management Plan
.2 Project Staff Assignments
.3 Resource Calendars
Procurement
Stakeholder
250
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
251
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
252
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
SWOTt Analysis
Strengths Characteristics that allow the business to
take advantage of opportunities or reduce the impact of
barriers.
Weaknesses Characteristics that could stand in the
way of the business taking advantage of opportunities
or reducing the impact of barriers.
Opportunities Factors outside the business that allow it
to take action to grow the business.
Threats Factors outside the business that stands in the
way of its efforts to grow the business.
Trends Current factors that contribute to the business
success within its industry.
Procurement
Stakeholder
253
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Power Bases
Formal (legitimate) Invested by the PM
role
Reward Duh
Penalty (coercive) - consequences
Expert PM knowledge
Referent team likes the PM, or wants
to be liked by the PM
Risk
Procurement
Stakeholder
254
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Theory X
People inherently dislike work
People must be coerced or controlled to
do work to achieve objectives
People prefer to be directed
HR
Communications
Risk
Procurement
Stakeholder
255
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Theory Y
People view work as being as natural
as play and rest
People will exercise self-direction and control towards achieving objectives
they are committed to
People learn to accept and seek
responsibility
Risk
Procurement
Stakeholder
256
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Achievement
Recognition
Work itself
Responsibility
Advancement
Growth
Supervision
Company policy
Working conditions
Salary
Peer relationship
Security
258
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
259
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Ouchis Theory Z
Referred to as the Japanese Management
Style
Places a large amount of freedom and trust
with workers, and assumes that workers have
a strong loyalty and interest in team-working
and the organization
Places more reliance on the attitude and
responsibilities of the workers vice
management perspective (Theories X & Y)
Risk
Procurement
Stakeholder
260
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Initiating
Planning
Executing
Executing
Closing
Procurement
Stakeholder
261
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Situational Leadership
Directing - Leaders define the roles and tasks
of the 'follower', and supervise them closely
Coaching - Leaders still define roles and
tasks, but seeks ideas and suggestions from
the follower
Supporting - Leaders pass day-to-day
decisions, such as task allocation and
processes, to the follower
Delegating - Leaders are still involved in
decisions and problem-solving, but control is
with the follower
Student Copy Not for Reproduction or
Distribution
262
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Team Building
Integration
Time
Cost
Scope
Quality
HR
Communications
Risk
Procurement
Frustration
Conflict and unhealthy competition
Unproductive meetings
Lack of trust or confidence in PM
Stakeholder
263
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Source: Verma, V. (1995). Managing the Project Team.
Stakeholder
264
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
265
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
9.4.1 Inputs
.1 HR Management Plan
.2 Project Staff Assignments
.3 Team Performance Assessments
.4 Issue Log
.5 Work Performance Reports
.6 Organizational Process Assets
Student Copy Not for Reproduction or
Distribution
266
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
267
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Sources of Conflict
Integration
Scope
Time
Cost
Quality
HR
Schedules
Resource allocation
Changing, conflicting priorities
Technical perspectives
Note: personality conflicts are not
included in this list
Communications
Risk
Procurement
Stakeholder
268
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Conflict Resolution
Withdraw or Avoid
Smooth or Accommodate: Emphasize
agreements or conceding to build
relationships
Compromise or Reconcile: Tends to
temporarily or partially resolve the
conflict
Force or Direct: Win-lose
Collaborate or Problem Solve: Pick this
one!
Student Copy Not for Reproduction or
Distribution
269
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
270
PMI-ism Break
271
272
273
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Communications Importance
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
274
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Communications Realities
Majority of project communication is
done in the early stages of the project.
Communications Breakdown (23-27%
lost in upward communications)
Meetings - 50% of project managers
time
Risk
Procurement
Stakeholder
275
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Initiating
Planning
Planning
Executing
Closing
Risk
Procurement
Stakeholder
276
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Initiating
Planning
Planning
Executing
Closing
Communications
Communications
Risk
Procurement
Stakeholder
277
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Communications Channels
How many communications channels are
there for a team of 9?
For a team of 6?
Remember, about 55% of communication is
non-verbal & a PM spends about 90% of their
time communicating
HR
Communications
Communications
Risk
Procurement
Stakeholder
278
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
279
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Communications Models
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
280
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Communications Methods
Formal
Presentations
Letters
Policies & Procedures
Informal
Email
Meetings
Conference calls
Procurement
Stakeholder
281
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Initiating
Planning
Planning
Executing
Closing
Communications
Communications
Risk
Procurement
Stakeholder
282
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Stakeholders
Informational Needs
Medium
Timing/Frequency
Responsibility
Feedback
Risk
Procurement
Stakeholder
283
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
284
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
285
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
286
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
287
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
288
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Communications
Risk
Procurement
Stakeholder
289
PMI-ism Break
290
291
292
What is risk?
293
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Risk Management
The objective of Risk Management is to
increase the probability/impact of
positive and decrease the
probability/impact of the negative
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
294
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
295
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
296
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
297
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
298
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Risk Plan
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
299
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
11.2.1 Inputs
.1 Risk Management Plan
.2 Cost Management Plan
.3 Schedule Management Plan
.4 Quality Management Plan
.5 HR Management Plan
.6 Scope Baseline
.7 Activity Cost Estimates
.8 Activity Duration Estimates
.9 Stakeholder Register
.10 Project Documents
.11 Procurement Documents
.12 Enterprise Environmental Factors
.13 Organizational Process Assets
Student Copy Not for Reproduction or
Distribution
300
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Risk Categories
Technical, Quality or Performance risks: such as
reliability, unproven, unrealistic, changes to technology
or industry standards
Project Management risks: poor allocation of time and
resources, poor project plan, and poor use of project
management disciplines
Organizational risks: cost, time and scope objectives
that are inconsistent, lack of prioritization of projects,
funding problems, and resource conflicts
External risks: shifting legal or regulatory environment,
labor issues, changing owner priorities, country risks,
weather, Force majeure risks (acts of god) usually
require disaster recovery
Procurement
Stakeholder
301
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
302
Project
Management
Integration
Information/
Communications
Scope
Life Cycle and
Environment Variables
Expectations
Feasibility
Requirements
Standards
Quality
Time Objectives,
Restraints
Ideas, Directives,
Data Exchange Accuracy
Project
Risk
Cost Objectives,
Restraints
Availability
Productivity
Services, Plant,
Materials: Performance
Time
Cost
Source: Wideman, R.M. (1992). Project and Program Risk Management: A Guide to
Managing Project Risks and Opportunities.
Human
Resources
Contract/
Procurement
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
304
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
305
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
306
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
11.3.1 Inputs
.1 Risk Management Plan
.2 Scope Baseline
.3 Risk Register (key item for Qualitative Risk Analysis)
.4 Project Scope Statement
.5 Organizational Process Assets
Procurement
Stakeholder
307
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
308
Impact
Likelihood
Quantification
(I X L)
Response
High
High
25
High
Med
15
Med
Med
Low
Low
N/A
High = 5
Med = 3
Low = 1
Student Copy Not for Reproduction or Distribution
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
310
311
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
11.4.1 Inputs
.1 Risk Management Plan
.2 Cost Management Plan
.3 Schedule Management Plan
.4 Risk Register
.5 Enterprise Environmental Factors
.6 Organizational Process Assets
Student Copy Not for Reproduction or
Distribution
312
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
313
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
314
Probability Impact
(Amount at
Stake)
10%
$41,000
30%
$50,000
68%
$20,000
Expected
Value
Probability Impact
(Amount at
Stake)
10%
$41,000
Expected
Value
$4,100
30%
$50,000
$15,000
68%
$20,000
$13,600
$32,700
317
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
318
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
319
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
320
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Risk Responses
Determining HOW to respond to the identified risk
Time
Cost
HR
Communications
Risk
Risk
Procurement
Stakeholder
321
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
322
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
323
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
324
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Risk
Procurement
Stakeholder
325
PMI-ism Break
326
327
328
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement Management
Includes the processes required to
acquire goods and services, to attain
project scope, from outside the
performing organization
Key thought: make or buy
Note: Project procurement
management is discussed from the
perspective of the buyer in the buyerseller relationship.
Procurement
Procurement
Stakeholder
329
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Procurement Management
Contract
Mutually binding agreement that obligates
seller and buyer
Legally binding
Includes terms and conditions
HR
Communications
Risk
Procurement
Procurement
Stakeholder
330
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
331
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
332
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Make
Cost
Integration of
operations
Idle existing capacity
Direct control
Design secrecy
Unreliable suppliers
Stabilize work force
Buy
Cost
Supplier skills
Small volume
requirements
Limited capacity
Augment labor force
Maintain multiple
sources
Indirect control
Risk
Procurement
Procurement
Stakeholder
333
Let D = the number of days when the purchase and lease costs are equal.
$120D = $1,000 + 20D
$120D - $20D = $1000
$100D = $1000
D = 10. What does this mean?
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
335
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
336
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Contract Types
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
Fixed Price
Firm fixed price (FFP)
FFP with economic price adjustment (FPEPA)
Fixed price incentive fee (FPIF) or FPI
Cost Reimbursable
337
Process Group
Initiating
Knowledge Area
Time
Cost
Quality
HR
Communications
Risk
Executing
Closing
Integration
Scope
Planning
Planning
Advantages
Disadvantages
May not get consistent
quality
Not flexible
Can be costly
Seller may under
price the work and try
to make up profits on
change orders
Seller may not
complete some of the
scope of work if they
begin to lose money.
Procurement
Procurement
Stakeholder
338
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Initiating
Planning
Planning
Executing
Closing
Disadvantages
Level of involvement
- auditing of seller
invoices
No incentive to finish
quickly or control
costs
Harder to evaluate
proposals
Total cost unknown
Risk
Procurement
Procurement
Stakeholder
339
High
Confidence
Less
Low
Risk
High
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
341
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
342
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
343
Process Group
Initiating
Planning
Executing
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
344
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
12.3.1 Inputs
.1 PM Plan
.2 Procurement Documents
.3 Agreements
.4 Approved Change Requests
.5 Work Performance Reports
.6 Work Performance Data
Risk
Procurement
Procurement
Stakeholder
345
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
346
Process Group
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
347
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
348
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Contract Close-out
Contract close-out includes
Product verification (work completed correctly and
satisfactorily)
Administrative activities (update records to reflect
final results)
Archiving information for future use
Risk
Procurement
Procurement
Stakeholder
349
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
350
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
351
Process Group
Initiating
Planning
Executing
Closing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Procurement
Stakeholder
Termination by...
Extinction
Successful or not
Deliverable is external to or not a fundamental
function of the parent organization
Addition
Institutionalized
New Division
Integration
Most Common
Project assets redistributed
Starvation
Budget decrement
Student Copy Not for Reproduction or
Distribution
352
Incentive Contract
Example
Target Cost
Target Fee
Target Price
Sharing Ratio
Actual Cost
$100,000
$10,000
$110,000
80/20
$95,000
Incentive Contract
Exercise
Target Cost
Target Fee
Target Price
Sharing Ratio
Actual Cost
$100,000
$10,000
$110,000
80/20
$105,000
$120,000
10% of Cost
$130,000
$130,000
$15,000
$145,000
$160,000
80/20
$150,000
$130,000
$15,000
$145,000
$160,000
80/20
$150,000
PMI-ism Break
358
359
360
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Continuous communications
Understand needs and expectations
Address issues, conflicts as they occur
Foster appropriate stakeholder engagement
Risk
Procurement
Stakeholder
361
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
362
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
363
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Classification Models
Power / Interest Grid: level of authority and
level of concern (Figure 13-4)
Power / Influence Grid: level of authority and
level of active involvement
Influence / Impact Grid: level of active
involvement and ability to effect change
Salience Model: describes classes of
stakeholders based on their power, situational
urgency, and legitimacy/appropriateness in
their involvement
Procurement
Stakeholder
364
Process Group
Initiating
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
365
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
366
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
367
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Engagement Levels
Unaware of project
and/or potential impacts
Resistant aware and
resistant to change
Neutral aware and
neither supporting nor
resistant
Supportive aware and
supportive
Leading aware and
actively engaged
Procurement
Stakeholder
Stakeholder
368
Process Group
Initiating
Planning
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
369
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
Initiating
Planning
Executing
Executing
Closing
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
370
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Initiating
Planning
Executing
Executing
Closing
Procurement
Stakeholder
Stakeholder
371
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Initiating
Planning
Executing
Executing
Closing
Communications
Risk
Procurement
Stakeholder
Stakeholder
372
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
373
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Quality
HR
Communications
Risk
Procurement
Stakeholder
Stakeholder
374
Process Group
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Initiating
Planning
Executing
Monitoring &&Controlling
Monitoring
Controlling
Closing
Procurement
Stakeholder
Stakeholder
375
PMI-ism Break
376
377
378
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
379
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
380
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Individual Integrity
Integration
Scope
Time
Cost
Quality
HR
Be honest
Do what you should do
Follow the right processes
Report violations
Communications
Risk
Procurement
Stakeholder
381
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
Responsibility
Respect
Fairness
Honesty
HR
Communications
Risk
Procurement
Stakeholder
382
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Mandatory
Established firm requirements
Can limit or prohibit behavior
Failure can result in disciplinary action
Procurement
Stakeholder
383
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Responsibility
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Mandatory
Inform ourselves and uphold policies, rules, regulations and laws
that govern our work and volunteer activities
Report unethical or illegal conduct
Bring violations of the Code to attention
Only file complaints when substantiated by facts
Pursue disciplinary action for retaliation
384
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Respect
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Mandatory
385
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Fairness
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Mandatory
Proactively disclose conflicts of interests
Refrain from decision making process or influencing outcomes if
there is a potential conflict of interest
Do not hire/fire, reward/punish, award/deny contracts based on
personal considerations (favoritism, nepotism, bribery)
Do not discriminate (gender, race, age, religion, disability, etc)
Apply the rules of the organization (employer, PMI or other group)
without favoritism or prejudice
Procurement
Stakeholder
386
Process Group
Initiating
Planning
Executing
Closing
Knowledge Area
Honesty
Integration
Scope
Time
Cost
Quality
HR
Communications
Risk
Procurement
Stakeholder
Mandatory
Do not engage in behavior that is designed to deceive
others (false statements, half-truths, provide info out of
context, etc)
Do not engage in dishonest behavior w/ the intent of
personal gain or expense of others
Student Copy Not for Reproduction or
Distribution
387
388
389