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Choose the one BEST answer and mark it on the bubble sheet with a PENCIL.
Write the version (A) of your exam paper on the top right hand corner of your bubble sheet.
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once you leave the exam hall.
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(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
For the following multiple choice questions, choose the one answer that is the best answer to
the question. (all questions weighted equally)
1. Which of the following statements is FALSE?
A: The workforce is becoming more diverse.
B: Generation-X employees bring somewhat different values and needs to the workplace than those of baby
boomers.
C: Employment relationships are shifting towards the idea that companies must provide employees a high
degree of job security, possibly even a job for life.
D: Successful firms increasingly rely on values alignment rather than direct supervision to guide employee
decisions and behavior.
E: Information technologies are changing the way people perform their tasks and work with each other.
4. A computer maintenance company wants to capture the networks of people that employees
know by creating a database where employees document their relationships to these individuals and
their job titles. This practice tries to:
A:
B:
C:
D:
E:
5. You have just hired several new employees who are motivated, able to perform their jobs, and
have adequate resources. However, they arent sure what tasks are included in their job. According
to the MARS model, these new employees will likely:
A:
B:
C:
D:
E:
(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
6. Employees from cultures with a high power distance are more likely to:
A:
B:
C:
D:
E:
7. By observing Dr. K.C. Chan (Secretary for Financial Services and the Treasury), we can observe his
___________. However, if we talk to him about an issue, for example, environmentalism, he will
express to us his __________, which may or may not be the same.
A:
B:
C:
D:
8. Senior executives at CyberForm must make a decision that will affect many people and where
the decision may produce good or bad consequences for those affected. This decision:
A:
B:
C:
D:
E:
9. Most sales employees in the department stores in Hong Kong have frequent interaction with
customers who differ in their cultural background. Which of the following personality
characteristics is best suited to employees working in these jobs?
A:
B:
C:
D:
E:
High extroversion.
External locus of control.
High introversion.
High openness to experience.
Both A and D.
(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
11. Customers who submitted their films for processing at a drug store chain reported numerous
errors. Jasmine, who owns these stores, discovered that the errors seemed to occur when a
particular new employee operated the film-processing machine. The new employee claimed that the
machine wasnt working properly, so Jasmine investigated further. She learned that these
processing errors did not occur while other people operated the machine. Moreover, when the new
employee worked one day at another store, the same film-processing errors occurred at that store.
What perception will Jasmine likely develop from this information?
A:
B:
C:
D:
E:
Jasmine will likely make an internal attribution about the new employees performance.
Jasmine will likely make a self-fulfilling prophecy error.
Jasmine will likely engage in splatter vision.
Jasmine will likely change from a sensing-thinking type to an intuitive-feeling type.
Jasmine will likely make an external attribution about the new employees performance.
13. Both Jane and Joey believe that their boss makes them stay late to complete work and assigned
challenging workloads. Even though they have the same beliefs about their boss, Jane complains to
higher management about her bosss behavior whereas Joey does not complain. According to the
model of emotions, attitudes, and behavior, Jane and Joey probably engaged in different behavior
toward their boss because:
A: they might have different feelings about their bosss characteristics.
B: their unique experiences in the past have reinforced different behavior intentions.
C: they experience different emotions regarding staying late for work and observing their bosss poor
interpersonal skills.
D: of all of the above.
E: The model of emotions, attitudes, and behavior cannot explain why people with the same beliefs engage
in different behaviors.
(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
14. Shawna is dissatisfied with her boss for not supporting her work or recognizing her job
performance. In spite of these problems, Shawna does not complain and does not intend to move
elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually
correct these problems. According to the EVLN model, Shawna is mainly engaging in:
A:
B:
C:
D:
E:
loyalty.
voice.
employability.
exit.
neglect.
15. Providing childcare support and offering employees flexible work hours have what effect on
work-related stress?
A:
B:
C:
D:
E:
They help employees to learn how to cope with the consequences of stress.
They help employees to control the consequences of stress.
They remove stressors from the workplace.
All of the above.
They have no known effect on work-related stress.
Drive to acquire
Physiological needs
Drive to defend
Drive to bond
Drive to learn
17. Which drive in the four-drive theory is reactive rather than proactive?
A:
B:
C:
D:
E:
Drive to acquire
Drive to learn
Drive to defend
Drive to bond
Drive for power
18. ABC Corp. introduced a training program that ensured everyone had the required knowledge
and skills to perform the work. The company also brought in a performance-based reward system
that accurately identified employees who performed better than others. These practices improve
employee motivation by:
A:
B:
C:
D:
E:
(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
23. Eastern University performs a daily computer search through newspaper articles to identify any
articles about the university or its faculty members. University administrators use this information
to receive feedback about how the public reacts to university activities. In knowledge management,
searching for newspaper articles and other external writing is mainly a form of:
A:
B:
C:
D:
E:
knowledge acquisition
grafting
organizational unlearning
knowledge sharing
documentation
(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
25. Bob has never liked the idea of telecommuting for employees of Tricky Toys. According to research,
telecommuting offers all of these benefits EXCEPT:
A: reduce employee stress.
B: enhance employee recognition.
C: improve job satisfaction.
D: make employees feel more empowered.
E: increase employee productivity.
26. To reduce the amount of non-recyclable waste that employees throw out each day, a major
computer company removed containers for non-recyclable rubbish from each office and
workstation. This altered employee behavior mainly by:
A:
B:
C:
D:
E:
27. The chief executive of a start-up high-technology company recently made several public
announcements about the companys values. She emphasized that, although the company is less
than one year old, its employees already have adopted a strong set of values around sharing,
freedom and achievement. However, you personally know two employees at the company who say
that employees dont really have a common set of values, and they are certainly not unanimous
about the three values stated by the CEO. The CEO is likely describing the companys:
A:
B:
C:
D:
E:
espoused values.
ethical values.
professional values.
organizational values.
enacted values.
28. People with a high ______ value assertiveness, competitiveness, and materialism.
A:
B:
C:
D:
E:
individualism
collectivism
power distance
uncertainty avoidance
achievement orientation
29. One problem with the utilitarian principle of ethical decision making is that:
A:
B:
C:
D:
E:
(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
33. The difference between emotions and attitudes is comparable to the difference between:
A:
B:
C:
D:
E:
34. In the model of emotions, attitudes, and behavior, feelings are directly influenced by:
A:
B:
C:
D:
E:
behavioral intentions.
emotions.
beliefs.
all of the above.
only B and C.
35. Inspiring others, managing conflict, and developing others capabilities are:
A:
B:
C:
D:
E:
37. The process whereby people become increasingly motivated to fulfill a higher need as a lower
need is satisfied is called:
A:
B:
C:
D:
E:
P-to-O expectancy.
satisfaction-progression.
motivation.
equity expectation.
frustration-regression.
(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
38. Employees who believe that accomplishing a particular task will almost certainly result in a day
off with pay would have:
A:
B:
C:
D:
E:
39. West Indies Yacht Club Resort employees needed to be shown how to do jobs by their expatriate
managers rather than simply told what to do. This is an example of
A: Behavioral modification
B: Behavioral modeling
C: Social learning
D: Experiential learning
E: Both B & C.
40. We identify with high status groups to
A: Verify our self-concepts
B: Enhance our self-concepts
C: Enhance our status
D: Both B & C
E: None of the above
-End of Midterm-
(MGMT121)[2010](f)midterm~3058^_10521.pdf downloaded by htyuad from http://petergao.net/ustpastpaper/down.php?course=MGMT121&id=0 at 2015-10-02 03:53:37. Academic use within HKUST only.
Answer sheet
1. C
2. D
3. B
4. E
5. B
6. D
7. B
8. D
9. E
10. D
11. A
12. C
13. D
14. A
15. C
16. A
17. C
18. E
19. A
20. E
21. D
22. A
23. A
24. E
25. B
26. C
27. A
28. E
29. D
30. D
31. B
32. E
33. B
34. E
35. B
36. E
37. B
38. B
39. E
40. D