Wayne D. Lomax Jr.

461 Old Dixie Way Apt.2208 wayne.lomax_jr@yahoo.com Cell: 770-329-9379

Forest Park, GA 30297

Summary of Qualifications
Ambitious business professional devoted to delivering top performance. Dedicated individual that is driven to
maximizing the performance of the company through the hard work, implementation of structure, and the usage of
time-management proficiently for goal completion. Possess the ability to respond under intense pressure,
producing high-quality and efficient volumes of work. Ultra-competitive and coachable is a direct result of being a
former two sport division-I collegiate student-athlete and prior work experience.

Extreme Competitor Leader Very Coachable Self-Starter Creative

Fast LearnerHighly-MotivatedRigorous Problem-Solver Driven Team Player

Customer Service
Complaint Handling & Resolution
Retail Operations Management
Licensed Real Estate Salesperson(GA)
Areas of Expertise
Customer Satisfaction Enhancement Teambuilding & Training
Performance Based Management Cost-Reduction Strategies
Sales & Margin Improvement Order Fulfillment
Microsoft Office Professional Advertising

Professional Experience
1st Class Realty Professional Inc.- Tucker, GA Present
Real Estate Salesperson, present
Real Estate Assistant, 6/09 to 2/10
I elected to become a licensed real estate agent after gaining valuable first-hand knowledge of the real
estate industry from an experienced real estate agent.
 Helped increase sales volume by assisting agent by communicating with clients at least once a week to check
on their needs and assure clients understand we care about their concerns and needs.
 Developed prospects list - Located addresses and phone numbers for targeted seller categories to use for
direct mail. Scanned the MLS for expired listings, researched tax records for out of state owners, checked local
newspapers for unrepresented sellers and searched all possible media to find prospects for buying of selling.
 Utilized advertising skills to schedule and organize marketing advertising on a monthly basis to ensure
constant marketing.
 Coordinated appointment schedules for open houses, listing presentations, showings, closing meetings and
other appointments. Attended closing meetings with agent, closing attorneys, and clients learning the essential
detail to close a real estate transaction.

Afni Inc. — Opelika, AL 1/08 to 5/09

Customer Service Representative
Received and placed up to 100+ calls daily from and to Verizon Wireless customers with concerns
about their accounts. Provided valuable insight on how to setup, navigate, and utilize an online
wireless account.
 Enhanced customer loyalty and company profitability by providing great customer service representative
ability, care and satisfaction producing many customer service accolades (60+ customer accommodations)
 Increased wireless customers retention through equipment upgrades after agreement to a one or two year
contract commitment (25+ daily)
 Used suggestive selling for music downloads, ringtones, ringback tones, and optional items for wireless
equipment (i.e. car chargers, holders, ECT.)
 Ensured team success through motivation of individual success and teamwork
Petro 2 Fueling Station — Shorter, AL 6/07 to 5/09
Supervisor, 8/07 to 5/09
Previous Position: Night Cashier, 6/07 to 7/07
Advanced quickly to night shift supervisor to train and supervisor 3 cashiers, 2 custodians, and security
guard. Fostered an environment in which customers received fast friendly service and a clean
establishment.
 Introduced better inventory maintenance practice by restocking store at night and submitting a low inventory
preorder form to inventory manager
 Maintained shift accounting and safe count of $10,000. Compared register receipts to actual cash and credit
received to assure correctness of shift deposits
 Held monthly meetings with shift members and store manager to address any employee concerns, ways to
improve customer experience and implementation of new policies
 Reduced customer complaints of night shift by 98% and encouraged shift members to learn names of regular
store visitors to ensure greater customer rapport and preservation

Footlocker Inc. — Auburn, AL 6/05 to 5/07

Assistant Store Manager, 3/06 to 5/07
Previous Position: Sales Associate, 6/05 to 2/06
Promoted to management position with increased responsibility to assist in recruitment, development,
scheduling, and supervision of sales associates. Directed 10 employees, assisted in management of
P&L, sales, inventory, merchandising and cost controls.
 Helped elevate store from #27 to #5 in sales performance in the district by implementing a strategic floor plan
and utilizing the talents of the employees that I managed.
 Coordinated weekly meetings to evaluate weekly sales performance of store and individual associates to
ensure continued success as a top 5 store
 Created and implemented sales associate of the month merit program based on sales, teamwork, and
attendance to motivate and encourage top performance at all times
 Trained sales associates several sales techniques to close more sales while providing fast friendly service
 Implemented a more efficient way to receive and assure inventory correctness. Setup and maintained store
displays according to corporate standards
 Compared register receipts to actual cash and credit received to assure correctness of daily deposits

Education and Training

Murray State University — Murray, KY 8/04 to 12/06
Earned: Bachelor of Science Major: Advertising Minor: Real Estate

Training: Completed numerous courses and seminars in advertising, real estate, customer service, sales
strategies, inventory control, time management, leadership, performance assessment, accounting principles and
marketing.

Member of:

Murray State University Football Team Murray State Track & Field Team Student Government Association
Black Student Council Delegate Advertising Club Vice President Marketing Club Treasurer
Fellowship of Christian Athletes